# ECP Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is ECP the right Assisted Living solution for you? Explore 152 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90493/ECP/reviews --- ECP 4.7 (152) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 23rd, 2026 # Reviews of ECP Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews JL Jordyn L Compliance OfficerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with.“ March 2, 2026 CH Crystal H RNHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Our only involves not being able to save certain documents and go back to them later.“ November 20, 2025 CA Christopher A AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: 1-2 years. “The system includes an integrated e-signature feature, making the approval and management of care plans more efficient and streamlined.“ August 22, 2025 LZ Lori Z Owner and DirectorHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “That it does not have a specific appointment module for tenants...I find using tasks to track appts is cumbersome, redundant and time consuming.“ August 26, 2025 Charlene P Vice Presidnet of Resident CareHospital & Health Care, 10,001+ employeesUsed the software for: 6-12 months. “The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization.“ March 26, 2026 LR Linda R Director of NursingHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like least about ECP is sometimes information is not accessible in all areas.“ March 10, 2026 PR Phillip R Community NurseHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration.“ August 22, 2025 EF Elizabeth F Program SupervisorConsumer Services, 51 - 200 employeesUsed the software for: Less than 6 months. “The least thing I don’t like is it doesn’t give us more time to document things and it doesn’t show us how to d/c medication“ August 22, 2025 ## Showing most helpful reviews Showing 1-25 of 152 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Nathan K. Administrator Used the software for: ### "ECP is "User Friendly"" January 23, 2013 4.0 This is a very good, user-friendly and affordable product that has great value for the cost and good customer support. The software continues to improve and be updated per what we were promised. This is our 3rd. software in 3 years and is by far the best and a keeper. Pros \-Very user-friendly -Exceptionally customizeable -Good customer service -Levels for types of users helps to make it easier to train on (there is not a lot of extra stuff that makes it confusing) -Interfaces well with our pharmacy's software. Cons \-The customization process can feel daunting but is worth investing time into. -Would be nice to have some sort of apartment tracking module (future update I'm sure : ). Review Source CF Cathy F. Administrator Hospital & Health Care Used the software for: 2+ years ### "ECP review" August 25, 2025 5.0 ECP has served us well over the years. We have a close relationship with them and can discuss our needs at the time. Pros Personalized service and willingness to help create items/processes for our company. Someone always calls us to make sure we are satisfied. Cons Sometimes things are talked about and promised but not completed for a extended period of time. They are willing to talk about it but the issue can be on both ends at any time. Alternatives considered [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP It works for Assisted Living and Loren has been wonderful so we didn't switch Review Source Response from Extended Care Professional December 2, 2025 Hi Cathy, Thank you for taking the time to share this review. We truly appreciate your partnership over the years and are glad to hear that our team’s personalized support has been valuable to you. Your feedback and requests help guide our improvements, and we are always grateful when customers share ideas that help shape the product. We understand how it can be frustrating when certain enhancements take longer than expected. Our product requests are reviewed and prioritized carefully to ensure we’re making the greatest impact across all communities, and your input is always part of those discussions. Thank you again for your continued collaboration. We're glad to be working with you. AS Angie S. Clinical Service Manager Medical Practice Used the software for: 2+ years ### "ECP no easy" June 18, 2023 3.0 I have used it for 4 years. I learn something new every day. Some good some bad. Pros the cart set up screens. Easy to identify a resident. Cons To many ways to enter one entry. ie Treatment, daily task. Care plan, single care Review Source Response from Extended Care Professional July 14, 2023 Hi Angie, we appreciate your feedback as it is important to us that our software is easy and simple to use for all customers. A support member will be reaching out to answer any questions you may still have. We also offer a Knowledge Base and ECP University which allows you to access trainings at any time. These trainings will help make sure you are able to use the software as efficiently as possible. Please do not hesitate to reach out to our customer support team if you ever are in need of assistance. Thanks again! PP Placida P. Administrator Facilities Services Used the software for: 1-2 years ### "Administrator" January 15, 2026 4.0 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review Source CW Candis W. Quality and Wellness Director Hospital & Health Care Used the software for: 2+ years ### "Highly Recommend ECP" November 23, 2025 5.0 Overall, a great experience. We have been using ECP for 10+ years and have been exceptionally satisfied with their software and customer service. Pros ECP is very user friendly. My teams rarely have issues with the system and when an issue does occur, the ECP customer service people are there to help. We use all aspects of the system, from eMAR to incident reporting. We have our own assessment tool in the system, as well as our own supporting assessments and evaluations. Overall, a great product. Cons I’d like to see AI capability, i.e, predictive risk concerns with residents based on documentation and incident reporting. Alternatives considered [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) Reason for choosing ECP Ease of use, ease of implementation, they had the capability of uploading our own documents. Review Source CF Carla F. Training and Onboarding Administrator Mental Health Care Used the software for: 6-12 months ### "Great Program" August 25, 2025 4.0 Overall I have had a great experience with ECP, \[sensitive content hidden\] the lady we worked with to set everything up was phenomenal and very helpful! Pros Ease of use, great customer service, easy to train new employees on how to use the program. As the person who entered most of the residents into our system, that was also really an easy process as well. Cons The med passing system is a little bit more difficult to use than our previous program. The 2-steps for reordering meds, I wish there was way to turn that off, as well as the need to check in new meds/scripts into the system before they can be passed. Alternatives considered [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/)[Relias](https://www.capterra.com/p/179573/Relias/) Reason for choosing ECP Best Value, and had the most features that we were looking for. Switched from [PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Wanted to be able to have a comprehensive EMAR system Review Source Response from Extended Care Professional October 3, 2025 Hi Carla, Thank you for your feedback. We understand med pass efficiency is a top priority. The two-step process is designed with resident safety in mind, but our support team is always available to review workflows with you and suggest ways to make daily med pass as smooth as possible. JD Jamie D. Administrator Medical Practice Used the software for: 6-12 months ### "Happy we switched to ECP!" November 3, 2025 4.0 Very positive experience from the beginning. Great support. Does interface with our pharmacy which is why we switched in the first place. Pros Overall a great EMR. Ease of uploading and the ability to keep everything in one place. The ECP support is very knowledgeable and friendly. I would recommend to any assisted living or SNF. Cons Setting alerts for staff notifications seems to be more difficult than it should be and there is no way to alert us if someone doesn't have a BM for 48 hrs. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) ECP interfaces with HomeTown Pharm LTC which is our partnering pharm Review Source CH Cyndi H. Director of Health and Wellness Health, Wellness and Fitness Used the software for: Less than 6 months ### "great product." September 20, 2025 5.0 It has been a pleasant transition. I would have liked for all of the resident information to have transferred over instead of us having to manually input, especially the assessment. Pros Ease of use. Great support, always quick and friendly and always have an answer to my questions. The staff is extremely knowledgeable. Cons I would like to change the time out greater than two hours or not to have a time out at all unless I log out. Switched from [CareSuite](https://www.capterra.com/p/160096/CareSuite/) It combines all of the above products into one Review Source Response from Extended Care Professional December 2, 2025 Hi Cyndi, Thank you for taking the time to share your experience. We’re so glad to hear that the transition has gone smoothly and that our support team has been helpful — we’ll be sure to pass that along to them. Regarding the session timeout, we understand how a longer timeframe could feel more convenient. The two-hour limit is in place to help protect sensitive resident information and ensure documentation is always completed under the correct user. If you’d ever like help reviewing, our support team is always here to help. We truly appreciate your feedback! PR Phillip R. Community Nurse Hospital & Health Care Used the software for: 6-12 months ### "Solid Resident Management" August 22, 2025 5.0 ECP is a dependable, industry-standard platform that streamlines resident management, care documentation, and medication administration. It makes survey preparation less stressful and enhances accountability among staff. The system could benefit from more flexibility and modern reporting tools, but overall, it’s a trusted solution that balances compliance with ease of use. Pros Centralized resident management User-friendly medication administration records Robust audit trail features Real-time updates for staff Cons Limited workflow customization Reporting seems outdated and less dynamic than other systems Some support responses are too “by the book” and lack situational flexibility Switched from [ALIS](https://www.capterra.com/p/96648/ALIS/) To have a single system across all facilities. Review Source Response from Extended Care Professional October 2, 2025 Hi Phillip, Thank you for your honest feedback! We’re continuously improving our reporting tools and workflows to make them more flexible and useful. Our support team is also here to help walk through specific needs and provide solutions where possible. Your feedback helps us improve both our product and service. CH Crystal H. RN Hospital & Health Care Used the software for: 2+ years ### "ECP: the unsung hero of our daily chaos!" November 20, 2025 5.0 It’s been great! We couldn’t have chosen a better system for our needs. Our staff find it very easy to learn and use. Pros Ease of use for my staff! The support staff are also very responsive. We have never had to wait more than a day or two for an answer. Cons Our only involves not being able to save certain documents and go back to them later. We waste a lot of time reentering assessments. Alternatives considered [Yardi Senior Living Suite](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/)[PCC](https://www.capterra.com/p/121609/PCC-Pediatric-Solution/) Reason for choosing ECP Ease of use was our biggest reason for our choice Review Source MR Mary R. Registered Nurse, Designated Manager Hospital & Health Care Used the software for: Less than 6 months ### "Overall, good experience " August 22, 2025 4.0 Overall, it has been working well. Customer service has been very helpful every time I've needed them. Pros No more paper, it is mostly user friendly. Has definitely saved money with printing monthly MARS and TARS. I'm still figuring out the difference between task and treatment Cons I wish the medications would flag a different way when due. Not all pop up at once and color coded differently. It is not easy to edit an assessment; it creates a whole new one and I find it time consuming when I get pulled away and come back to it and can't just jump back in, I have to start a new one. Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reason for choosing ECP Better introduction to the program then Therap had Review Source JZ Jason Z. Operations Manager Hospital & Health Care Used the software for: 1-2 years ### "Good Value. Appreciate the Functionality." August 27, 2025 4.0 Overall we are happy with the functionality of ECP being integrated within our company. It is user friendly, which enables are staff to document effectively. Pros The functionality when documenting medication and residential daily tasks. The ability to have one place for resident information is very valuable. We utilize the ability to pull reports for agencies that are requesting. When I have had to call customer service in the past, my concerns are addressed and answered promptly. Cons We have tried to implement ECP with our Microsoft 365 and it has been difficult and at this time even stalled out in the process. We would like to be able to track the data from ECP efficiently and in real time. We have had concerns with medications not being pushed through from the pharmacy. This continues to be a concern between ECP and our pharmacy. This has impacted our residential care. Review Source Response from Extended Care Professional March 30, 2026 Hi Jason, thank you for sharing this — knowing ECP has made resident documentation and daily tasks easier for your whole team means a lot. On Microsoft 365 integration and pharmacy connectivity, our support team is the best first step and can get you connected to the right people to work through those concerns. Don't hesitate to reach out. MR Melanie R. QA and Trainer Hospital & Health Care Used the software for: 2+ years ### "Supportive" August 22, 2025 5.0 Throughout the program, the communication and guidance were consistently clear, supportive, and genuinely helpful in keeping everything on track. Pros I appreciated the supportive, collaborative throughout ECP, and the wide range of helpful tools made the experience even more engaging and effective. Cons While a few sessions felt somewhat repetitive, the overall content remained insightful, well-structured, and consistently valuable throughout the program. Review Source AG Amy G. Revenue Cycle Manager Hospital & Health Care Used the software for: 6-12 months ### "ECP Billing Review" November 26, 2025 5.0 It's been very positive. They took time to train me and other billers. They're always quick to answer my questions and tailer the software to our needs. When there is a bug, they fix it. When I need help, they're available. Pros Customer support - they always help me in a timely manner and tailer to my billing needs. Reporting - saves tons of time in booking revenue. Scheduling - I'm able to meet my deadlines for billing purposes. Cons I wish it was able to fill out billing forms like the CMS 1500. Similar products on the market do. Hoping this is an upgrade that will come soon! Review Source EO Elizabeth O. Executive Director Hospital & Health Care Used the software for: Less than 6 months ### "New beginnings with EMR and there team" August 30, 2025 5.0 Training was great with \[sensitive content hidden\] he was interesting and knowledgeable. We learned a lot in a short period of time \[sensitive content hidden\] explained thins in a simple manner where it was interesting and fun. Pros I am new to ECP and I have needed customer support several times this week. They were quick to respond and very knowledgeable. Cons Learning a new EMR was challenging. A lot of information was squeezed into a short period of time. I wish there was one extra day to do data entry with \[sensitive content hidden\] around to ask questions to. Review Source PP Paula P. NHA Hospital & Health Care Used the software for: Less than 6 months ### "ECP Product Review " September 15, 2025 5.0 The support is excellent. Each time I have reached out they respond timely and have always been able to help me solve the issue. Pros ECP is easy to use. It makes managing care day to day manageable. The staff like it as it makes it easy for them to complete their tasks. Cons I don’t like that when you update a care plan it does not time stamp it. I find it cumbersome to have to do an assessment every time the care plan. Review Source DP Dale P. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "My fourth EMAR and the best so far." September 26, 2024 5.0 Smooth. Easy for caregivers to use with minimal training. Pros Ease of use. Have a question? They have a video for that. I really like how I can find the answer quickly. Cons Nothing yet after one month. We have zero complaints so far. Review Source sZ steve Z. Director Hospital & Health Care Used the software for: 6-12 months ### "ECP Assisted Living Management and MAR" March 7, 2023 4.0 They deserve a Gold Star Pros Price (Smile) it is more oriented toward "Client Care" and ease of use compared to some systems that are Accounting, or Billing oriented. We started with MARS which out pharmacy "Populated" most of the program for us, Then it took about a week for caregivers to begin doing "Incident Reports" nest we began the "Observations" which are the care notes and Change of Conditions . ECP just "Sucks you in" and makes it very easy and fun to do documentation. And just as you begin to think I wish they addressed an idea I found it had been addressed and better than I had in mind. These programmers are familiar with caregiving. The support help have been awsome, smart, polite, knowledgeable, do not beat around the bush they know what I am asking and have direct, correct answers Cons Language and defenitions . What I am calling something is not what ECP calls it, but when I mentioned it they did have good answers and I think they did great at reaching universally acceptible terms, I learned to call "Notes" and COC "Observations". Reason for choosing ECP Simple easy logical. I had considered writing my own management program (I have dont this before in the insurance agency business) When I saw the price and the depth that ECP had included, there was no way I could do a better job, and they had approached the project from a "Business Management Client centered" care approach. I liked what they had done Review Source Response from Extended Care Professional July 14, 2023 Thank you for this review. We greatly appreciate your feedback and are thrilled to hear that our system excels in client care and ease of use. We designed ECP to be intuitive to the user and are happy that you have found it easy and fun to use! Our team is dedicated to understanding the long-term care industry, and we're glad to know that their familiarity shines through in our system. There is certainly a lot of different language used in the industry, which is why we want to make sure to use the most universally accepted terms so all of our users can understand it! We appreciate your feedback, Steve. DJ Debra J. Med Tech Hospital & Health Care Used the software for: 2+ years ### "Benefits and ease of using the ECP" December 21, 2022 5.0 Wo Derulo experience from incident reporting to being able to make work orders is extremely helpful. Pros One of the most important reasons I like this software is the ease of reporting on our residents forthe team to see in real time. Cons The only thing I dislike about the software is the times of scheduled trainings and not having accessibility to watch the trainings after the class is done. I am an overnight worker and I love to learn, but am not able to participate because it is during sleeping hours for me. Review Source Response from Extended Care Professional February 3, 2023 Hi Debra, Thank you for your review. To hear that you are able to generate useful reports with ease is music to our ears. We've worked hard to make this process as effortless as possible by providing essential reports in real-time. ECP even has templates that incorporate state-required reports and forms to accommodate all license types. We want to make sure that all of our customers are able to learn at their own pace and feel comfortable using the program. I'm excited to let you know that all training webinars are now accessible through the online knowledge base. This means no more scheduling conflicts or trying to squeeze in time in your already busy schedule. Thanks again! LH Lori H. Administrator Medical Practice Used the software for: 6-12 months ### "Review of ECP" December 22, 2022 5.0 We have been using ECP for 8 years now. I have been approached by other companies to look at their product, but there are little things ECP has that others don't. Pros This software has all we need right at our finger tips. Especially for medpassers in a CBRF. They are not nurses so the picture of meds, the uses, the ability to look at the drug use. The fact that as an Administrator of the business I can go back and look at alot of different reports that are important to me. The ease of charting is so helpful otherwise it doesn't get done to my specifications. I also like the fact that our pharmacy is directly linked to ECP.I feel it is very easy to use, even for a person who is not a computer person.Customer service is awesome. Cons I am not sure I have "least" remark about the software. Review Source Response from Extended Care Professional February 3, 2023 Lori, thank you for your kind words. We love to hear how helpful ECP is, not only for you as an administrator, but also for the rest of your team. With our pharmacy interface, your pharmacy is sending exact medications directly to ECP. Incorporating these essential details on the med pass generates proper medication administration in a simple, yet effective way. Even without a technical background, every user can provide accurate and thorough charting with just a couple of clicks. This immediate charting creates instant documentation for improved oversight and reporting. Thanks for continuing to support ECP after all these years. GT Gina T. Executive Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Supportive Documentation" December 7, 2022 5.0 Fantastic! Pros This software is so user friendly! It is complementary to the user. Cons Having to learn another program. ECP has the best customer service! Support team always in place. If you have an issue, they are readily available to assist. They follow up to see if issues have resolved and to offer any additional support. Review Source Response from Extended Care Professional February 3, 2023 Hi Gina, thank you for your thoughtful review. We are happy to hear that you find the software easy to use. We take pride in establishing a user-friendly interface that is accessible to any user, regardless of their technical background. Though switching to a new program may seem daunting, our implementation team uses a personalized approach to really understand the needs of your company and guide you through a successful launch. If a question arises at any time, before or after going live with ECP, our support team is readily available to answer your questions and ensure that your needs are met. Your satisfaction is important to us so do not hesitate to reach out in the future if you need further assistance. Thanks again! DO DeAnna O. Executive Director Hospital & Health Care Used the software for: 2+ years ### "Training, updates, customer service" January 12, 2023 5.0 Pros We use ECP for our eMAR, care plans, psych meds, charting, and a host of other items. Their program is user friendly and customer support is outstanding. The support team walk me through anything I do not understand. Cons I would like to see a 'search' option for training. I sometimes spend 10 minutes or more looking for something. I would like to be able to enter a word and options show. Review Source Response from Extended Care Professional February 3, 2023 DeAnna, Thank you for your feedback. It's great to hear that you find ECP useful in managing your charting, care plans, and med reviews. We aim to provide a full software suite that incorporates the necessary tools to run a successful community. We're happy to inform you that our new Knowledge Base has a search feature that allows you to search for verbiage that relates to our various training resources. If you'd like to see similar features in other areas of the program, or you have additional suggestions, please let our customer support team know. We are constantly working on improvements to provide our customers with the best possible experience. Thanks again! DN Debbie N. LPN Hospitality Used the software for: 2+ years ### "Questions and Behavior Cares." May 27, 2020 4.0 All resident information and medications in on place is very helpful. Being able to access ECP when not in the building (on-call etc.) is extremely beneficial. I like having contact information in there as well. If there was a way to indicate when a resident is on home health vs hospice that would be helpful Pros All documentation for all residents easily accessible. Cons Some features are not as user friendly as I would like. The Behavior Management Plan has to be typed into both locations on the form. The Questions work around is better than initially set up, but if you have to edit an existing question it has to be deleted and reentered as a new item so a little cumbersome there. Also have to type in the questions again so that is 3 times entering the information. Streamlining that would be helpful. Review Source Response from Extended Care Professional June 19, 2020 Thank you for taking the time to leave a review. We are glad that you are enjoying the convenience and accessibility of ECP. I am happy to let you know that since every community is unique, items such as Key Indicators can be customized to meet your exact needs. A support representative will be reaching out to help you update these, which will allow you to easily indicate when a resident is on home health or hospice. We appreciate your feedback about streamlining the process with care questions, and this is absolutely something that we will be investigating further. We are continually making improvements to our product based on user suggestions and feedback. Thank you again! Carly Smith, Director of Quality Improvement KM Kathleen M. Director of Clinical Services Hospital & Health Care Used the software for: 2+ years ### "Ecp training" January 12, 2023 4.0 Love doing documentation and meds on computer, hate that there is so much more I could be using if I just was trained more on how to use ALL that is available. Pros Seems easy to use once you are trained on a topic Cons No personal training, on-site training. Although help line always pleasant and helpful need some one to one personal training to get full use of the system. Can't solve everything on a 20 minute phone call Review Source Response from Extended Care Professional February 3, 2023 Kathleen, We're sorry to hear that you do not feel as prepared as you would like to be after your training. We understand learning new software can be overwhelming and want you to feel comfortable with our system. I've reached out to your customer success manager and they will be in contact with you to see how they can improve your ECP experience. Also, our dedicated support team is always available to you, along with ECP University and our new online Knowledge Base. With the support of our team and helpful tools, we know you will be navigating ECP with ease in no time! BC Brigitte C. Senior HR Generalist Hospital & Health Care Used the software for: 2+ years ### "ECP Review" March 17, 2023 5.0 My usage is somewhat limited in my capacity in HR. However, overall ECP has been positive with many options to facilitate ease of sharing/tracking information. I am also pleased with the response time in resolution when issues arise from user error. Pros Ease of accessibility to recent notes and training is specifically helpful for my needs. Cons ECP has met my current needs. It is user friendly. Review Source Response from Extended Care Professional May 23, 2023 Thank you for leaving this review, Brigitte. We are glad to hear you find our software user-friendly and have had a positive experience so far! One of our biggest goals is to make our software both easy to use and navigate. It is important to us to ensure all of our customers can have quick access to help when needed and a timely response from our team. Thanks again! Talk to a Capterra advisor for free and get results within 15 minutes.