# ECP Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ECP Software - reviews, pricing plans, popular comparisons to other Assisted Living products and more. Source: https://www.capterra.com/p/90493/ECP --- # ECP Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ECP ## What is ECP? ECP offers a comprehensive, all-in-one software platform tailored to the needs of senior living communities, streamlining care and operations. Our eMAR ensures accurate medication management with built-in safety checks and real-time documentation, reducing errors and enhancing compliance. EHR centralizes care plans, assessments, and health records, giving caregivers real-time access to critical information for more personalized care. CRM simplifies resident acquisition by managing leads, automating marketing, and integrating email and calendar tools. Move-Ins guides families through the resident admissions process with digital signatures, document uploads, and task tracking. Our Billing solution automates invoicing, tracks payments, and improves financial transparency, helping communities efficiently manage revenue. With ECP, senior living communities can enhance care, improve efficiency, and drive financial growth. ## What is ECP used for? [Assisted Living](https://www.capterra.com/assisted-living-software/)[Long Term Care](https://www.capterra.com/long-term-care-software/)[eMAR](https://www.capterra.com/emar-software/) Overall rating Based on 152 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 1% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## ECP alternatives Highest Rated [4.7 (63)](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/reviews/) Starting price $1.00 Per User, Per Month [4.6 (37)](https://www.capterra.com/p/248496/Service-Minder/reviews/) Starting price $1.00 Per User, Per Month [4.6 (144)](https://www.capterra.com/p/233684/ShiftCare/reviews/) Starting price $8.00 Per User, Per Month [4.2 (11)](https://www.capterra.com/p/164514/Yardi-Senior-Living-Suite/reviews/) Starting price $0.01 Per User, Per Month [View all alternatives](https://www.capterra.com/p/90493/ECP/alternatives/) ## Who uses ECP? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Charting 4.7 (78) 85.90% of 78 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Document Management 4.6 (47) 87.23% of 47 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location HIPAA Compliant 4.7 (43) 88.37% of 43 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Compliance Management 4.6 (42) 76.19% of 42 reviewers that rated this feature as important or highly important Track and manage adherence to policies for any service, product, process, or supplier Patient Records Management 4.5 (40) 100.00% of 40 reviewers that rated this feature as important or highly important Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Activity Tracking 4.7 (38) 63.16% of 38 reviewers that rated this feature as important or highly important Track and document all activities across devices, networks, and other systems ECP 89 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Handle the registration and admission process for existing and new students System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Creation, administration, and evaluation of assessments or tests Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage the treatment plan and coordination between care providers and patients with special health care needs Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Manage contact details and communication with clients Any form of examination or diagnosis performed for the purpose of medical treatment. Manage and track all internal and external communication conducted via calls, email, text, or chat Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Manage product specific documents in a categorized order Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Digitally sign online documents Create and send email blasts/campaigns Track employee schedules, availability, and performance across projects and tasks Create and securely store digital patient records Plan events and/or activities Specifically for in-home care services Specifically for long term care providers Intended for medical use such as diagnosis, treatment, and consultation Form predictions based on past and present data/trends Providing medical care for elderly patients Compliant with HIPAA, which sets standards for sensitive patient data protection Manage the care, assistance, or services that take place in patient's home Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Store and view prior invoices for each account/client Captures invoice data and maintains comprehensive records for auditing and reporting purposes Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Manage the process of attracting and converting business prospects into leads Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Score a lead on their quality or likelihood to buy based on certain behaviors Meal and snack planning, scheduling and distribution Manage billing and payments for a healthcare provider Records of patients' medical history Manage health, disease, care and case management functions from a central location Find and verify prescription medications by color, shape or imprint Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Observe and track the demand, usage, progress or quality of a system, product, or user Track all opportunities for potential sales and convert them into recurring revenue Allow communication between the company and patients via messages, SMS, emails, phone, and more Patients can register for appointments in advance online Managing and tracking patient health, progress, communication, and treatment plans Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. System of devices or tools that help perform, test and capture patients' diagnostics in real-time Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Reports specific to sales analysis for trends and strategies Plan availability and assign specific time slots for tasks and resources Search and filter data across systems to locate required information by entering keywords or certain criteria Track the amount of money spent on a certain product or with a certain supplier Schedule shifts for staff/employees, track hours worked, and manage staff payroll Track the status over time for a request, process, asset, or transaction Create, manage and track all task activities and progression Track the status and progress of tasks Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Manage, record and track all business exchanges in form of money and its related interactions in the system Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (146) 4.5 Based on 146 reviews ## Pricing Value for money 4.5 (123) ### Starting price Free trial not available Value for money 4.5 (123) 4.5 Based on 123 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Salesforce Platform](https://www.capterra.com/p/268338/App-Cloud/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (149) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (149) 4.9 Based on 149 reviews ## User reviews Overall rating 4.7 Based on 152 reviews Filter by rating 5(110) 4(37) 3(4) 2(0) 1(1) Mentioned topic Sorted by most recent Charlene P. Vice Presidnet of Resident Care Hospital & Health Care ### "Excellence in Action: Exceptional People, Exceptional Product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2026 The overall experience has been exemplary—truly reflective of a 5-star partnership. The level of collaboration, responsiveness, and alignment demonstrated throughout has set a high standard for both system implementation and ongoing optimization. From initial rollout through enhancement of current capabilities, the approach has been thoughtful, structured, and outcomes-driven, ensuring minimal disruption while maximizing adoption and impact. This model should be considered a best practice for introducing new system suites or advancing existing platforms, as it effectively balances technical execution with operational integration and user engagement. Pros Our partnership with ECP Healthcare Platform reflects a shared commitment to advancing quality, consistency, and transparency in resident care. Through aligned goals and integrated workflows, ECP enables enhanced care coordination, and real-time visibility into clinical performance—supporting both operational excellence and improved resident outcomes. Cons There are no notable areas of concern—ECP is supported by exceptional people and delivers an outstanding product that consistently met my expectations. Switched from [Tabula Pro](https://www.capterra.com/p/151301/Tabula-Pro/) [Eldermark](https://www.capterra.com/p/248496/Service-Minder/) [CareSuite](https://www.capterra.com/p/160096/CareSuite/) We set out to establish consistency across all communities and workflows. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Charlene L. owner Hospital & Health Care ### "ECP Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 20, 2026 We have stayed with ECP for a number of years because it is a reliable system and makes medication management simple. Pros The ECP eMar system is easy to use. First time users find it intuitive from the beginning. We appreciate the simplicity of producing Face Pages and Physcian order sheets. Cons Our pharmacy has more difficulty interfacing with ECP than other eMar systems. It is not evident to us though. Alternatives considered [CareSuite](https://www.capterra.com/p/160096/CareSuite/) Reasons for choosing ECP I liked the look and operation of the eMar system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JZ Jennifer Z. Administrator Hospital & Health Care ### "Excellent product" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 March 11, 2026 It has been wonderful to work with so far. I am still learning all of the things it can do, but I like what I see so far. Pros Ease of use. Customer support is excellent, offering additional training as needed if I am unable to find anything in Knowledge base. Cons I haven't used it long enough to not like anything! I really need to understand the reporting system better, but I do have training scheduled for that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Linda R. Director of Nursing Hospital & Health Care ### "Director of Nursing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 March 10, 2026 My experience with ECP has been relatively easy. I am not a computer person, and I only know how to do what I am taught, but I feel I can teach someone else how to use majority of this system. Pros Easy to navigate, Customer service is always quick in returning calls and messages, with easy-to-understand direction. I can easily find any information documented, and customize any report needed. I have no idea about how much money or value it cost, billing or security as that is not part of my access, but I have Cons What I like least about ECP is sometimes information is not accessible in all areas. Like if I put a tb skin test in ECP and it was given I still have to go in immunizations to document it again. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JL Jordyn L. Compliance Officer Hospital & Health Care ### "Highly Recommended" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 2, 2026 Our agency has been an ECP customer for about 5 years now. We transitioned from paper documentation to ECP's EHR software relatively easily and the experience has overall been very positive. We have an established link with our preferred LTC pharmacy which has made everything so much simpler and safer! Pros ECP is user-friendly and resident-focused, offering a simple, straight-forward interface with many ways to tailor information, tasks and reports to our company's needs, with easily some of the best customer support I've worked with. Cons I would love to see ECP add options for internal messaging and resident appointment tracking in the future! Alternatives considered [Therap](https://www.capterra.com/p/124101/Therap/) Reasons for choosing ECP ECP was more cost effective than the alternatives. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TF Terry F. Assistant Business Office Manager Hospital & Health Care ### "My view on a review of ECP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 23, 2026 Very good experience overall. I have always gotten a quick response to any question I may have had or that had arisen. Pros This program gives real value for the money it costs our company. I appreciate the customer support and that they respond in a timely manner. Cons Nothing comes to mind that I would say I don't like about this program. I have not had a negative experience that I would say fits this question. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MR Michelle R. Business Office Manager HR RN Hospital & Health Care ### "Great easy to use EHR/EMAR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 18, 2026 Very nice so far, they are eager to answer any and all questions. Every representative I have had the pleasure to speak with has been super friendly and helpful. It’s almost as if you are talking with an old friend! Pros ECP is user friendly and the customer service is really efficient. The support team also works quickly to resolve any issues, and that’s minutes not hours! Cons It’s missing a few features that our old EHR system had, but we have spoken to the ECO team about it and it seems they are working those items into future updates! Switched from [Senior Living Core Platform](https://www.capterra.com/p/209867/Senior-Living-Core-Platform/) We were not satisfied with their customer service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Placida P. Administrator Facilities Services ### "Administrator" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 15, 2026 overall experience is a nine point five out of ten, the support team was great and replied immediately after getting a service call. Pros I do like how you can record multiple aspects of the everyday tasks that we are beholding to as staff. Cons the one thing I do not like is that we are not able to print out a completely blank MAR, with no consumer information. and that you are unable to link a resident to the pharmacy unless it is done at time of adding "New Resident. and that you cannot reactive a resident on the same day they were discharged. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. YB Yashica B. Administrator Hospital & Health Care ### "Administrator" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 9, 2026 My staff and my management team like using the ECP system. This system is very helpful to us. We wouldn't pick any other program. Pros The customer support and information available for our use. This program is very helpful. I like how we can just print off what we need. I like how we have everything in one place. Cons It isn't anything I like least about the ECP system. Everything is very useful and very helpful. My team says it's the best they have worked with. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KD Kendall D. Program Manager Mental Health Care ### "ECP Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 December 19, 2025 Overall, experience has been great. Typically when I have an issue, support is able to fix it for me. The program is user friendly. Pros Customer support is outstanding. They’ve always been able to help with questions. Waze of access is also huge. It’s easy to teach staff how to use. Cons I’ve run into issues with reports that I would like to create but don’t have the option to. I also just ran into an issue with care plan items and having to edit that. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/90493/ECP/reviews/) Popular comparisons [Senior Living Core Platform vs ECP](https://www.capterra.com/compare/90493-209867/ECP-vs-Senior-Living-Core-Platform)[Eldermark vs ECP](https://www.capterra.com/compare/90493-248496/ECP-vs-Service-Minder)[Therap vs ECP](https://www.capterra.com/compare/90493-124101/ECP-vs-Therap) [ShiftCare vs ECP](https://www.capterra.com/compare/90493-233684/ECP-vs-ShiftCare)[Carepatron vs ECP](https://www.capterra.com/compare/90493-195467/ECP-vs-Care-Patron)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)