# Trakstar Perform Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Trakstar Perform the right Performance Management System solution for you? Explore 287 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/9014/Trakstar-Performance-Appraisal-Software/reviews --- Trakstar Perform 4.4 (287) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Trakstar Perform Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews CT Collins T Marketing AssociateMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “Trakstar Perform is more assertive, helping us to make quality growth.“ December 24, 2024 LB Lesley B Director of HRBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “Over promised, clunky integration, customer service is a joke as the can not help and their response time to talk to someone take days, the help videos are outdated.“ December 21, 2024 SR Stephanie R HR ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “It's relatively simple and easy to use just for monthly 121s.“ January 13, 2025 NL Nicole L OwnerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “The employee surveys asked bland questions and gave little basic perspective into employee feedback.“ November 18, 2024 HD Heather D Executive Assistant Executive Office, 51 - 200 employeesUsed the software for: 6-12 months. “It provides an efficient and effective platform to engage employees in actively participating in their performance management process.“ August 14, 2021 NL Nicole L OwnerConsumer Goods, 11 - 50 employeesUsed the software for: 1-2 years. “Be cautious of companies that lock you into contracts when little work needs to go into onboarding.“ November 18, 2024 HD Heather D Executive Assistant Executive Office, 51 - 200 employeesUsed the software for: 6-12 months. “They have detailed articles and tutorial videos that teach you how to use each features“ August 14, 2021 LB Lesley B Director of HRBiotechnology, 11 - 50 employeesUsed the software for: 1-2 years. “For what our company paid, we did not get a return on investment.“ December 21, 2024 ## Showing most helpful reviews Showing 1-25 of 287 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Associate Director of Human Resources Higher Education Used the software for: 2+ years ### "Higher Educational - Trakstar Review" August 13, 2018 5.0 The Customer Service experience is the best. They are very responsive by both phone and email. Pros The ease of use is the best feature of the software. Cons The goals - we had to do a work around and are using "measurements," and although this works, it makes it a little touchy when it comes to referring new users to the Trakstar support pages. Review Source VR Verified Reviewer Business Development Staffing and Recruiting Used the software for: 2+ years ### "Trakstar" September 28, 2018 4.0 It makes it easy to document our performance and for the managers to update information. It flows easily between multiple offices. Pros It is simple and easy to use. Just by following the boxes or typing in information it will easily flow to the next area. Cons The software itself is fine, it is probably just the questions we have programmed to use. Some of the questions I feel could easily be made into just a check box instead of needing an explanation. Review Source SR Stephanie R. HR Manager Information Technology and Services Used the software for: 1-2 years ### "Fairly basic but does the job for performance reviews" January 13, 2025 3.0 I am a user of Trakstar Perform, submitting my performance reviews to my manager each month by adding comments. We get email notifications when we have completed our parts. We can go back and review previous months. It's basic but does what we need it to do. Pros It's relatively simple and easy to use just for monthly 121s. Cons Visually it looks quite basic, and I don't believe it's particularly customisable but I may be wrong as I'm not the main Admin. Review Source VR Verified Reviewer Investigating Officer Government Administration Used the software for: 6-12 months ### "Loving this software! " August 15, 2019 5.0 Pros It is quite easy for anyone to use. Even if you aren’t familiar with it or you are having any difficulty in using it, there are videos for guidance. Training is also very easy. You can also customize your performance appraisal to the needs of the organization. Cost is quite inexpensive. Software allows employee to be a part of the process, something which had been previously lacking in organizations in conduction performance evaluations. Cons Customization options are somewhat limited. Review Source VR Verified Reviewer Digital Marketing Specialist Internet Used the software for: 1-2 years ### "Trakstar gets the job done. " November 7, 2017 5.0 Pros Ease of use, great for remote employees, provides metrics for you based on what you input to the system, can take notes on the progress of your goals at any time. Cons Trakstar only gives you three options to choose from when updating the progress on your goals. I would like to see more options so the metrics are more accurate. Review Source VR Verified Reviewer Senior Manager Human Resources Utilities Used the software for: 2+ years ### "Good for small companies (less than 200 using simple appraisals)" July 19, 2018 3.0 Pros Worked really well for a small organization hundred to 200 employees to accomplish the need to performance management processes Cons Like the ability to have multiple processes running at the same time like new hire reviews and semi annual performance reviews to be conducted concurrently Review Source VR Verified Reviewer Social Media & Reputation Management Specialist Marketing and Advertising Used the software for: 1-2 years ### "An Above Average Program" August 1, 2019 4.0 Overall, it did a good job at what it was supposed to do. Pros I loved that it can be customizable for feedback and performance review. It was straightforward on rating and writing comments on performance. Cons There was some slight hiccups with compatibility with my browser. Review Source VR Verified Reviewer Director, Finance & HR Marketing and Advertising Used the software for: Less than 6 months ### "Trakstar got us on track!" September 12, 2018 5.0 For a small company like ours, performance appraisals were inconsistent and arduous because we didn't have a simple, robust process. Trakstar has transformed our appraisal process, making it possible for appraisals to be done consistently across all departments, on time (not 3 months late!), and with insight from multiple team members. Pros We love the multi-rater (360) feedback capability! Trakstar offers "coaching tips" which are pre-written feedback statements to help supervisors find the right way to convey their feedback. For supervisors who are new to doing appraisals, that removes some of the apprehension and gives them a big head start. Cons The set up takes some careful time and consideration, but that would be the case with any software we chose. Review Source VR Verified Reviewer Office & HR Manager Internet Used the software for: 2+ years ### "Great customer service, clean software. Somewhat confusing to use." December 7, 2017 5.0 Pros The customer service is great. The look and feel of the software is on point too. The company who makes the software is one we are glad to support. Cons Sometimes I find it difficult to navigate as an Admin. Luckily they have good customer service support when I do have questions. Review Source VR Verified Reviewer Senior Revenue Management Analyst Leisure, Travel & Tourism Used the software for: 1-2 years ### "Mainly for hourly employees " December 30, 2018 3.0 Pros It was easy to use and neat to be able to praise coworkers. Cons While easy to use, the metrics measure are more in line with a call center (this may have to do with the way my company had it set up. It didn’t make sense for a salaried employee to use this as a performance tracking system. Review Source GR Grant R. COO Retail Used the software for: Less than 6 months ### "Bad - Horrible UI/UX that you will pay for over and over again" March 7, 2017 2.0 Lot of issues here that I want to point out with this software: 1) This software does not do corrective actions or Performance Improvement Plans, they try to tell you that it does in the sales presentations, but this software does not do it. They will tell you about a work around, but it is so complex and contrived that your managers will never use it, I promise. 2) We were trying to get the software to allow us to do a 6 month check-in, so essentially our managers would be able to meet with our employees halfway to their annual review and check in to see how they were coming along, not to be rated, but just a checkup to see how things were going. Sounds easy, right? Well, you'd be wrong on that too, and so was I. They launched into a super complex work around, which again was way more complex than any of my managers would ever need or be able to use. 3) Whenever I first looked at signing up to use this software, I liked the seemingly easy and simple to use interface that I had seen on demos and on videos on youtube. I thought, well, it's just about loading in positions and job data, then I should be off and running with this system. Well, their estimate for getting setup is typically at least 3 months, that should tell you something. I thought that they would just be doing a lot of hand holding, turns out that what they were really doing is making up for a poor UI and UX in their system. It is next to impossible to anticipate where to go, what to click, etc. They try to make up for it with their training, but it just seemed to frustrate me more that they wouldn't fix the clear weaknesses and complexness of their interface to suit the customer. They would rather spend an hour training you on how to do something super complex, and oh, by the way, if you mention to them that something is complex, unnecessary, or just plain not intuitive, instead of take the feedback, they actually get defensive and back up their reasoning for doing whatever they are doing in a totally illogical and contrived way. They need to take a page from Google and Apple and go back to the drawing board with their system and design something from the ground up that is EASY TO USE. 4) Scoring for employees is extremely complex and contrived, just ask them to show it to you in the sales process, you will see I could write more, but I ran out of room, check out JuvodHR if you are looking for a better solution, that's where I went. Pros Not really much to like, to be quite honest Cons 5) There is this wonderful background jobs pop-up that pops up every time that you do ANYTHING in the application, I'm serious. You have to dismiss it manually every time, it is ridiculous, unnecessary, and very annoying. 6) There is no simple way to have them tie any type of notes or issues with an employee back to a part of their job description that it is supposed to match. Which, is really the basis of why you are keeping records for corrective actions, notices, etc, to protect yourself from an employee if you have to terminate for performance based reasons/issues. 7) If you have employees who don't sit at a desk or have their own computer, this system is not for you. It does not offer you a way to accommodate those employees. Again, they will talk about a solution or work around, but again, don't be fooled, they have no solution here either. Review Source Response from Mitratech March 7, 2017 It's disappointing to have a customer feel this way. In our exchanges with Grant, I wish we'd been able to find more common ground. Grant, thanks for sharing your thoughts. They are important to us. Sincerely, Julie Rieken JH Jeremy H. Used the software for: ### "We hoped for better!" October 26, 2016 2.0 We originally selected Trakstar because it was affordable and the demo given to us was good overall. Though this product does the basics, it is still extremely outdated and lacks a lot of intuition. The reports are all saved as PDF's or you can export excel documents. The excel docs are a major mess for the most part and will leave you with hours more work editing them. Once you get everyone's assessment, you have to load the PDF into the employee's folder so that they can see their grade. Though the rating dashboard is decent, viewing your individualized grading metrics afterwards is nowhere near as user-friendly. The product lacks many simple features that we're just forgotten during its build. You cannot update your grading scale without going into EVERY SINGLE COMPETENCY manually and changing your grading scale (ie. going from a 5-point grading scale to a 4-point grading scale, etc.). Basically, there is no way to mass-edit a lot of things in the system. I hope you have someone on your team that has days worth of time to manage this system. The 360-review capabilities are even more difficult. As an admin of your organization system, you can't send out 360 reviews unless you log in as that specific manager's manager. Yes, you will have to continuously click links to log in as another user in order to edit (or even view) that person's appraisal. We've also had a lot of issues with grading schemes not working properly and various bugs popping up frequently, impacting our entire review cycle. The support team is VERY small and leads to long response times which gets crazy in the middle of your review cycle. The new UI is pretty, but the UX still lacks a lot of intuition. Unfortunately, Trakstar is a lot of form over function at this point. They need to hire a good UI/UX guy and a senior engineer to fix some things and then I would maybe suggest using it. Pros Affordable, decent design (UI, not UX) Cons Difficult UX, can't pull many of the reports you would need, doesn't give you many meaningful insights at all, lots of bugs, slow response by support (they have a very small team), almost every process is manual and takes a LONG time to make changes in the system due to this issue Review Source Response from Mitratech November 2, 2016 Hi Jeremy, I am very sorry to hear your experience. You have quite a bit of important feedback. I think it might be best if you and I were to speak over the phone. I'd love to better understand your needs and be able for us to connect personally. I'll reach out to you now to learn more. Thanks for your honesty, perhaps we can better understand your needs soon. Kind regards, Julie Rieken JE Jill E. Human Resources Generalist Research Used the software for: 6-12 months ### "THRILLED ABOUT TRAKSTAR!" April 26, 2017 5.0 Our rep just provided us the second part of our training via webinar; we asked for "Goals & Notes" to be given last June and finally the "Scoring" given today as we wrap up the performance period. I am VERY pleased with our rep's professionalism, and knowledge about the Trakstar program. The way he guided us through the webinar was wonderful. Many employees and managers have expressed trepidation about the upcoming sequence of events, but our rep broke it down very easily and methodically. Our rep has a very good quality about his delivery of information, his voice, and ease of going through the screens as he proceeds, making the learner feel more confident. I already received the videos he created -- within minutes after completion of the training -- so I'm able to share with the employees and managers who could not attend today's webinar. Thank you! I wish Trakstar would create a "Quick Start Guide for Administrators" as they have for both managers and employees, and then load it on the Support Articles page, but for the meantime I am very pleased to have access to the Support pages, tutorials, videos, etc. and can email Support whenever I have need. I'm grateful about that, too. If you allow me one more "wish list" item would be the ability to change an employee's job title easily throughout the year -- as long as it does not represent a promotion that would affect change of goals, etc. When we've had a change of management, the new manager will come in and request change of titles (not duties, etc.) of his/her direct reports. This need is likely common among certain industries and such a change would be a huge improvement. Thank you for asking for our feedback. Thank you to our rep, for making Trakstar look easy to use to our employees! Cons There ought to be a Quick Guide for Administrators; too often I've searched the support pages and did not find precisely what I've wanted, so had to email and did not have direct phone access because we don't pay for that added service. We're three hours apart from each other so there've been a few times that I was not able to get answers as immediately as I would have liked (in an ideal world). LOL. Review Source Response from Mitratech May 8, 2017 Hi Jill, Thank you so much for the kind words. We really appreciate it. Also, we are taking your suggestion and will be building a "Quickstart Guide" for admins. Great idea! Thanks again, Julie TB Tony B. Executive recruiter Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Performance management made simple!!" January 16, 2018 5.0 Trakstar's Performance Appraisal software that will help your organization manage feedback, goals, and reviews. You can also build customized appraisal forms, set SMART goals, and create flexible workflows to meet the needs of your organization. If you are looking for a new way to set goals and review performances, this is a great product to use. Pros We switched to Trakstar a while back for performance reviews and this product is extremely easy to use. It is visually appealing, has intuitive interface, and actually makes 1:1 meetings and performance reviews something to look forward to. We were unsatisfied with our old product and were looking for a program to make our reviews easier to perform, and Trakstar has made that process enjoyable. Cons When we first moved to Trakstar I felt that it was a bit clunky and hard to move around in Trakstar. Their new design, their customer service, and my continued usage have helped tremendously. Great product and Service!! Review Source AJ Allyson J. SVP Hr Management Consulting Used the software for: 2+ years ### "Increased efficiency - definite ROI" August 22, 2016 5.0 Have had a wonderful experience with Trakstar; it gives the employees the access they need through out the year to work towards their goals and development. Managers are able to work more efficiently and put accountability in the hands of the employee. Pros The efficiency of the workflow and the way we can customize it to our needs. Cons I would like to see a better org chart! Review Source Response from Mitratech August 24, 2016 Hi Allyson, Thanks so much for your great review. I'm amused that you liked the "Julie from Trakstar" sessions...that's me! Cool. I love your suggestion on the org chart. I promise to add it to our feature discussion board. As a company, we review every single idea to find patterns and ways we can improve. Keep in touch and let us know how we can help as your needs evolve, and thanks again. Take care, Julie Rieken Amy R. HR Generalist Information Technology and Services Used the software for: 2+ years ### "Great product" August 22, 2016 4.0 Trakstar has great functionality and even better customer support. We use it for our biannual review process and our employees rarely have any issues. Pros Easy to use and customizable Cons Some limitations but overall not too bad Review Source Response from Mitratech August 23, 2016 Hi Amy, I have to agree...great functionality and even better customer support. We really try to hire the friendliest, smartest people we can find, and I am so proud of them. Thanks for your review! --Julie Rieken AG Ali G. T&D Admin Information Technology and Services Used the software for: 1-2 years ### "Great Performance Tool " August 22, 2016 5.0 Great Performance product, dedicated customer service team, has helped our organization tremendously! Pros Customization of review forms, review types, competencies, approval routes, and dedicated customer support team who always responds within 24 hours of a general issue, and within an hour of two of high importance issues. Cons Wish it was an all in one solution for HR/payroll/performance so we had everything in one place Review Source Response from Mitratech August 24, 2016 Hi Ali, Your review is fantastic, and we appreciate it. We're so glad to have ABC Financial with Trakstar. Please continue working with us as your needs evolve, we're happy to be there. Yes...all-in-one...I hear you. We're going to add new things in 2017 and will continually work to improve. Take care, Julie Rieken SD Sara D. HR Generalist Insurance Used the software for: 6-12 months ### "Our Organization Loves Trakstar!" October 31, 2019 5.0 Pros What I like best about this software is that you don't have to set up separate processes for Goal Setting, Mid-Year, or Year-End. Your appraisal is one process that stays open all year long. You can continuously make notes and track progress. I also love the ability to customize the software however you like as well. Cons I haven't found anything that I don't like about Trakstar. Review Source CM Christine M. General Manager Computer Software Used the software for: 1-2 years ### "Our Employees Love it" July 23, 2021 4.0 Pros The software is very easy to use. Our employees engage throughout the year to drop notes and examples in the moment to draw on during annual reviews. Cons The only thing we were looking for that we can't do is group review elements by category. Each item stands independent with a comment option by line item. We were hoping for comments by area of focus. Reason for choosing Trakstar Perform As reviewed the various products we really selected Trakstar based on 3 things: - flexibility in the setup - the trakstar representative who worked with us through the process - value for money Review Source CC Corrie C. Management Analyst Used the software for: ### "RTC Review" February 1, 2012 5.0 Overall I think this is a great product, and I have really enjoyed working with it and using it. We are in the process of looking into the Export/Sync feature and purchasing that to link into our HRIS system and cut down some of the manual entry into TrakStar. We have gotten lots of positive feedback from our management/supervisory team and overall as an agency, we have been very happy with the product. Pros TrakStar has had huge success within our agency. We are a government agency and have special guidelines due to our union contract on how we process evaluations. But even with those rules and requirements TrakStar was extremely easy to implement and use for our staff. Cons Would love to see Plans and Evals scheduled at the same time. Our supervisors are required to submit goals in the plan and the evaluation as one document, not as two separate process. Currently using the draft plan feature to work around this, but would be nice to have it scheduled for them in their task list. Would also like to see rating scores that do not round. Our evaluations are done on a 3, 4, or 5 rating scale, with no decimal places. We have again worked around the decimal places by hand writing in the appropriate score on the printed copy of the eval, but this is a very inefficient process for us. Review Source dC dominique C. Human Resources Generalist Education Management Used the software for: 6-12 months ### "Trakstar brings the stars to light!" August 22, 2016 5.0 We were using the canned performance review process that our payroll company provided and were extremely unhappy with it's lack of flexibility. Trakstar gave us options that did not exist with our payroll vendor. We decided to go with Trakstar even though we were paying for the service with our payroll provider. Pros Ease of use as an administrator. The ability to be the "user" and see what they see. Cons Have not yet stumbled upon anything that we do not like. Review Source Response from Mitratech August 24, 2016 Hi Dominique, I love the title of your review, makes me smile! You've said so many kind things, I just want to thank you for all of them. Please continue to keep in touch and send us your ideas for improvement. Really. I like to hear. Take care, Julie Rieken BD Brenda D. HR Director Philanthropy Used the software for: 2+ years ### "Trakstar has greatly improved our appraisal completion rate." March 6, 2015 4.0 Pros As administrator, I can update competencies in multiple jobs simultaneously. Trakstar also has the capability to send customized emails to staff to remind them to take certain actions. The best advantage for me is I can run reports to see which appraisals are in progress, finished, etc. It makes it very easy to follow up with staff and ensure they complete appraisals on time. When we used paper appraisals we had about a 10% completion rate. Now, we are near 100%. Cons It isn't intuitive for all our staff. Some have embraced it and use it successfully throughout the year, but others only access it once or twice a year and have trouble navigating it. Review Source NC Nina C. Senior Associate Accounting Used the software for: 2+ years ### "Great outcome, unintuitive platform" July 15, 2021 4.0 I really enjoy the tracking and review process, however I wish that TrakStar was easier to use on a daily basis from a logistical standpoint. Pros The product that results from the manager's review is great information. Reviews are summarized in a uniform fashion across employees. Attributes reviewed appear to be very customizable. Cons The platform is extremely unintuitive. It's difficult to find your own reviews and reviews are not categorized by year or any other identifiable way. There also does not appear to be a way to request an ad hoc review within the software, so our team has to send an email to the administrator to being a review. Employees should be able to request a review within the software. Review Source JM Julie M. Director of Human Resources and Administration Information Technology and Services Used the software for: 1-2 years ### "From implementation to follow up customer support, the customer service experience has been fantastic" October 3, 2017 5.0 Pros The ease of making custom changes once you know how to navigate the platform. You can even create ad hoc appraisals as needed. Cons That there is no group setting for multi-raters where we can invite all members or certain teams to be multi-raters. Instead you have to add multi-raters from a drop down one by one which can be tedious. Review Source TS Teri S. Organizational Development Specialist Used the software for: ### "Good for the Price" October 17, 2013 4.0 This is a good basic system that does not have all the bells and whistles of something like Success Factors or Halogen. The pros are that it is much less expensive than those systems, fairly easy to learn, and covers the basics of an online performance management system pretty well. Unfortunately, we found the implementation process to lack enough support (there is the feeling that they just want you to put it in an not ask any questions), and the system to have some fairly non-user-friendly processes (some of them really don't make any sense at all, and we are getting a lot of questions from users who get "stuck" because of them). Overall, good for the price. Review Source Response from Mitratech November 11, 2013 We've been privileged to work with this customer and wish we could have met all of their expectations without any hiccups. After this review, we immediately contacted this customer to discuss anything we could do to rectify the situation as one of our core tenants is to provide exceptional customer service. Their feedback helped us identify a few areas that we have since improved. While we can't guarantee every implementation will be perfect, we do the best we can to provide our customers the highest quality support we can offer, and we're improving all the time. Thanks Teri for this review, it's an opportunity for us to grow. David CEO Talk to a Capterra advisor for free and get results within 15 minutes.