# eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWorkOrders CMMS the right Work Order solution for you? Explore 115 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews --- eWorkOrders CMMS 4.9 (115) [View alternatives](https://www.capterra.com/p/90092/eWorkOrders-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “In the end, we were able to create a system and workflows that work perfect for US, without having to give up any of our wants.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 115 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. CL Christopher L. Facilities Officer Banking Used the software for: 1-2 years ### "Top tier maintenance management system" October 13, 2025 5.0 Setting this system up for my institution was outsourced however the support from start to commissioning was very well taken care of by \[sensitive content hidden\] and the other team members. What I like most is the response time to all my inquiries. It's also worth noting that most of my inquiries were met immediately as the system was already capable and just needed to be selected or activated in the settings which was always done by the support team with a short explanation as to how and where it is located within the system. For this I can only blame myself as the 'help' section is always available. Regardless the team always seems to be very helpful. It takes a little time to get familiar with but the more functions I use, the more I found it easier and easier to management work at all our facilities. I recommend this company. Christopher Lochan Facilities Officer Bank of Saint Lucia Pros Versatility of the system is great. Assest managing is very easy to edit. Print out function with attached checklist worked out great for auditing purposes at our institution. Cons Too many e-mails. I found it difficult to manage the e-mails which come from the system; it is however a good function. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing eWorkOrders CMMS Recommended by outsourcing contractor at the time. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source BJ Bryan J. Purchasing Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My sincere gratitude" January 17, 2025 5.0 It's like hitting 5 out of 6 numbers on the lottery. Pros Ease of use + great customer care. I always feel, probably from dealing with other Help Desks in my life, like I'm going to get the wrong person to be able to help with my issue. Like, "oh, you need to hang up, redial, and press the #2 option; we don't solve those problems here; bye" But that's never been the case when I call or email. I can probably count on 1 hand how many times I've needed to interface with \[sensitive content hidden\] and/or anyone else in the 4ish years we've been using the eWorks platform; and the customer care has been tremendous. Furthermore, I've never had to hang up and redial hitting #2; \[sensitive content hidden\] know's exactly what I'm talking about each time, and is well versed in solving the issue I'm having on my end. Cons The only con I have is you changed the flag colors. They're kinda faint now, and I totally despise it. Oh, I'd also like to see a Green. Its super petty, and overly artistic....believe me, I know; but I'm just being honest. Switched from [Fleetsoft](https://www.capterra.com/p/42788/Fleet-Maintenance-Software/) The functionality wasn't there for us. We were growing and need a platform that could be customizable for our growing fleet/maintenance needs. Their interface sorta sucked too. Review Source JT Jeffrey T. Manager Real Estate Used the software for: Less than 6 months ### "EWorkOrders really has saved us money!" September 22, 2025 5.0 The team at eWorkOrders has been extremely helpful and responsive throughout our set up process as well as whenever questions arise. Their data migration templates have made the process of uploading our varied equipment information very easy. Pros Our property has a lot of equipment and systems of varying ages. The program enables us to track and monitor the ages, repairs, warranties, and routine service of the units. This has helped us stay ahead of potential problems and reduce downtime and higher replacement costs. Cons Nothing so far. The program is easy to use and we are happy with the software. We really have no complaints Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS Ease of use, cost, customer service and reporting. The customization and Spanish options were especially helpful. Review Source CB Chad B. Director Of Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Increased productivity and reduced downtime. " January 17, 2025 5.0 My overall experience has been great. From the time of first contact to the full implementation, the training and customer service support has been top-notch. I have to give a shoutout to \[sensitive content hidden\], they have been great throughout the process. Pros We reviewed several options before finally landing on eWorkOrders. What attracted me the most was how easy it is to use and find the information you seek. Another win for us was the offering of a mass download of information. This cut the implementation time in half. Cons No Cons. We have been using the system for 2 years, and honestly, I have no complaints. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing eWorkOrders CMMS Some of our employees are not tech-savvy, and eWorkOrders was easy to use. The support team at eWorkOrders was a lot easier to work with. Review Source BP Benjamin P. Director of Facilites and Maintenance Aviation & Aerospace Used the software for: 2+ years ### "Rhinestahl eWorkOrder Experience" January 17, 2025 5.0 The system and support team are excellent. I plan to engage with eWorkOrders in future projects. Pros Its super easy to use. The ability for all parties to enter work orders is awesome. Cons We never used some of the features to their full potential so I have no real grips. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS WE did a lot of work checking out other products Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Its just a better system, cost, useage, support. Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros eWorkOrders CMMS provides a complete set of features for cloud based maintenance. Cons eWorkOrders CMMS can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) eWorkOrders CMMS is easier to use when compared to others. Review Source GQ Gino Q. Streets and Stormwater Services Manager Public Safety Used the software for: Less than 6 months ### "EWorkorders is great!" January 21, 2025 5.0 My experience has been fantastic. As mentioned, we were up and running on the first day. EWorkorders Staff has been great, especially \[sensitive content hidden\]. Pros EWorkorders has been very easy to use, and we got started issuing work orders and collecting data immediately. The information contained has been invaluable, the mapping function is fantastic, and the many options to generate reports is commendable. I've worked extensively with \[sensitive content hidden\], who has been an enormous help. He is clear and concise with his instruction, hasn't made any mistakes, exports my data within minutes no matter the number of assets, and he is very patient as we continue to learn. \[sensitive content hidden\] has made EWorkorders completely worth it. Cons The only thing I wish I could change is the process of making PM's. Each asset must be entered into the PM, which takes a while to complete. It would be great to have a mass add function, and mass schedule add function. Review Source NS Nick S. Program Analyst Food Production Used the software for: 6-12 months ### "I could not recommend a better PM+ than this!!!! " January 14, 2025 5.0 On behave of The OPs VP, Myself, the Mangers and the Maintenance teams across 5 very different plants, thank you all for bringing our PM programs from nearly non-existent in some cases, to a full-fledged "well-oiled machine" also Special Thanks to \[sensitive content hidden\] for all his hard work and time spent guiding us and the Hrs spent teaching us and always giving us the right tools we need to succeed!! i could not Imagin a better group of guys to work with than these Pros The System has drastically changed the way our maintenance team operates! cutting down on downtime and making sure that our teams are out in the field and focusing on the issues that really keep our plants running and minimizing breakdowns by scheduling maintenance rather than waiting around for things to break. Cons setting everything up takes time...but the more time you spend and the info you provide to the team and to the system allow everything to flow smoothly. Review Source DW Danuta W. Chief Financial Officer Commercial Real Estate Used the software for: 2+ years ### "Chief Financial Officer" January 23, 2025 5.0 For years, the eWorkOrders team \[sensitive content hidden\] has provided us with excellent customer service. They always go above and beyond to help us customize the software to our needs. We highly recommend eWorkOrders to anyone looking for work order software. They are the best in the industry. Pros eWorkOrders is the best software for any maintenance service. It’s easy to use, and it works perfectly. Cons I don't recall anything that we wouldn't like. Review Source MR Melissa R. Lab Manager Biotechnology Used the software for: 1-2 years ### "Great system to use!" May 23, 2024 5.0 Pros Very easy to use and inputting assets into the system. Cons As of right now there are no cons I can think of with eWorkOrders. Review Source ST Susan T. Supervisor III Food & Beverages Used the software for: 2+ years ### "E work Orders for School Cafeteria Maintenace and Asset Tracking" March 13, 2024 5.0 I've been using the system since I took over the kitchen equipment for all our cafeterias, since 2008. When both of our equipment technicians retired in 2021 I had to learn to navigate the system (checking work orders, assigning work orders, closing out work orders, etc.) and I called E Work Order helpline a lot for guidance. Pros This is very easy for our employees to use and it is easy for us to keep track of their work orders and who is servicing the equipment. We don't use this to its full capacity, such as keeping track of payroll hours or overtime. It is only me and 2 other technicians, but it is easy to keep track of what is going on at the 69 sites that we oversee and the multiple types of equipment at the kitchen sites. Anytime I have a problem with anything, mostly reports, the customer service is great. Very friendly, very patient with my limited knowledge of computer programs and very helpful in showing me a better way to accomplish what I am looking for. Cons Except in the beginning, when I was trying to do things without really knowing what I was doing, I haven't had any problems. Review Source TP Tina P. ED Non-Profit Organization Management Used the software for: 2+ years ### "Lighten Your Load " March 30, 2023 5.0 It saved us time and money. Just a wise business deal all around. Pros That it organized the maintenance department without having an assistant Cons My staff and I never found anything lacking and were happy with the program ....we expanded and had to find a one stop shop....where it could take money, allow for signing of leases, etc. Reason for choosing eWorkOrders CMMS It was simple, straightforward, less expensive. Review Source jJ jim J. Property Manager Real Estate Used the software for: 2+ years ### "The best we have found!" March 1, 2023 5.0 Pros I really like how easy it is for tenants to report their problems, including pictures, and the instant notifications and work order queues that are generated. Being able to access this on my phone or computer is great! Cons Since this system is so fast and has such good tech support, it really makes our other software systems look bad! Review Source SB Sandra B. dispatcher Government Administration Used the software for: 2+ years ### "Eworkorders review" April 16, 2019 5.0 We recently were asked to find a software that has the capability of our customers to create a work order request on line. Low and behold we already had it. After finding out about that, it took very little time to have it set up to our specs and was in use in very little time. That is what is so great about Eworkorders is that they have so many aspects of their software that I am still finding out new things, and that is after 10 years of using it. Pros I have been using Eworkorders for 10 years. I took quite a while back then looking at different softwares for our workorders when our other software became outdated and not very easy to use to begin with. This is when I came upon Eworkorders. After talking with their representative and looking at their formats and the east to customize it, I realized this was the software I was looking for. I haven't looked back. If for any reason I have a question or needs something added that I don't have the capability to do, they will help me in anyway. They have a fantastic team to work with. Again, the ease of using the software, the customization to my specifications and so much more is the reason I have stayed with them for so long. I hope to be one of their customers for many years to come. Cons I have no cons to speak about with Eworkorders. Their ease to accommodate my specific needs is awesome. Review Source LB LYNN B. STAFF ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "EWORKORDERS SURVEY" May 7, 2024 5.0 I RECEIVE EXCELLENT HELP AND ASSISTANCE IF AND WHEN I ENCOUNTER A PROBLEM Pros EASE OF USE, EXCELLENT ASSISTANCE IN TIMES OF NEED Cons NOTHING THAT I CAN THINK OF - I AM SURE I DO NOT UTILIZE MANY OF THE FEATURES THAT ARE AVAILABLE. Review Source BJ Brandon J. IT Manager Automotive Used the software for: 2+ years ### "Reich LLC" March 22, 2022 5.0 Again, having eWorkorders has been an absolute game-changer from a PM perspective. Pros Having the automated PM functionality has been a game-changer for our Maintenance department. Cons It would be nice to have a more dashboard/cockpit view. Review Source Response from Information Professionals March 23, 2022 Hi Brandon, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our PM functionality. Our dashboards can be configured to meet your needs, please feel free to call your account executive or our technical support team, who can help you out with your specific requirements. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. SG Stephen G. Associate Manager Facility Technology Biotechnology Used the software for: 2+ years ### "Century Eworkorders Review" March 28, 2022 5.0 Pros Ease of use, it was very easy to set up and use eworkorders. Cons nothing, the system met and exceeded my expectations Review Source JB Jay B. Superintendent, Public Properties Division Government Administration Used the software for: 2+ years ### "A great product" July 10, 2020 4.0 Pros This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support. Cons Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing eWorkOrders CMMS Value and scalability. Review Source WK William K. President Construction Used the software for: 2+ years ### "Product Review" February 13, 2023 5.0 Pros I like the ease of use and ability to add photos Cons I wish that the thumbnails of pictures were easier to open and larger Review Source JP Joe P. EHS and Facilities Manager Semiconductors Used the software for: 2+ years ### "cost effective solution." February 27, 2023 5.0 our experience has been great, no issues, very customizable, and customer service is beyond board Pros The deployment and ease of use made the break in period very easy. It is a real cost-effective solution for budgeting purposes. Cons cannot make custom reports on own, needed to make a request to customer support. Review Source RH Robert H. Director Of Operations Recreational Facilities and Services Used the software for: 1-2 years ### "Non-Profit Review" November 16, 2020 5.0 We are very happy with the product and highly recommend it. Pros We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers. Cons The original setup took longer than anticipated. Review Source YR Yovanny R. Director of Applications and Data Management Hospital & Health Care Used the software for: 2+ years ### "eWorkOrders was made for us!" March 21, 2019 5.0 We needed to replaced a very old system, MS ACCESS if I remember correctly. The eWorkOrders system helped us achieve that and more. The ease of use for line staff to enter work orders is as good as it gets. If you are in need of a system to keep track of request (physical maintenance, information technology, etc.) this solution will really help you. Pros Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received. We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day. Cons The desktop interface could be updated, and some of the reports may benefit for better descriptions. Review Source NA Nahum A. Corporate Director, Facility & Maintenance Manager for Caribbean & Latin America Retail Used the software for: 2+ years ### "eworks came in a very critical time for our maintenance service" April 7, 2019 5.0 Pros The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required Cons we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem Review Source Similar Products Featured ## Related categories [Equipment Maintenance](https://www.capterra.com/equipment-maintenance-software/)[Work Order](https://www.capterra.com/work-order-software/)[Asset Tracking](https://www.capterra.com/asset-tracking-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.