--- title: "eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is eWorkOrders CMMS the right Work Order solution for you? Explore 121 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews/" page_type: "reviews" language: "en" publication_date: "2026-10-19" --- eWorkOrders CMMS 4.9 (121) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated October 19th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 LC Logan C Branch ManagerHospital & Health Care, 501 - 1,000 employeesUsed the software for: 1-2 years. “Having the option for an unlimited number of users means that even our base level technicians can have ease of access to the platform without us having to review the P&L every time we have a new staff hire.“ January 17, 2025 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 121 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. GL Gary L. General manager Management Consulting Used the software for: 6-12 months ### "Highly recomend this system" March 19, 2026 5.0 I highly recommend this program, we have been using it for over 10 years, with young and old employees and it works great. have 2 employees, and 2 properties, it will work, have 30+ employees and 100 properties, it still works just as well. Pros Easy to navigate and use for all ages, computer savvy or not, customizable to our needs and wants. Great reporting, you can do the work and log your house and running payroll report is very easy. Cons There really isn't anything I "don't " like, if there is a change I need, I just reach out to \[sensitive content hidden\] help me customize what I need. Alternatives considered [STACK](https://www.capterra.com/p/147181/STACK-Takeoff/) Reason for choosing eWorkOrders CMMS Ease of use, cost, help in setting up the accounts. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source TS Tyler S. Electrical Engineer and Project Manager Industrial Automation Used the software for: 1-2 years ### "Game-changer for automated maintenance – we love eWorkOrders!" November 19, 2025 5.0 Our overall experience with eWorkOrders has been excellent. We’ve integrated it with our facility automation system so runtime hours, alarms, and downtime events automatically trigger work orders in eWorkOrders. It’s incredibly efficient, and has transformed how we manage preventive and corrective maintenance. Pros What I liked most about eWorkOrders is the outstanding customer service. Also the system is genuinely easy to navigate (no steep learning curve), and setting up automation and integrating API's was a breeze. Everything feels intuitive and actually saves us time instead of creating more work. Cons Honestly can’t think of any cons worth mentioning. It does exactly what we need and does it well. Great product Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/)[Fiix](https://www.capterra.com/p/74916/Fiix/)[UpKeep](https://www.capterra.com/p/145635/UpKeep/)[Hippo](https://www.capterra.com/p/185789/Hippo/) Reason for choosing eWorkOrders CMMS We chose eWorkOrders over the alternatives because it was cheaper and easier to integrate live runtime hours and alarms from our facility automation system. Also it was easier to navigate the system. Review Source SR Sue R. Maintenance Manager Real Estate Used the software for: 2+ years ### "eWorkOrders has an excellent product and an excellent team!" September 26, 2025 5.0 Our experience with eWorkOrders has been positive all around. It has saved us time and improved our efficiency. We've seen a noticeable uptick in tenant satisfaction ratings since implementing eWorkOrders and wouldn't think of using any other platform. Pros eWorkOrders has significantly improved operations for us. The interface is very user-friendly and it required minimal training to get everyone up to speed. Using eWorkOrders has saved us time and money as we are more efficient in our processes. Automated workflows for work orders reduce errors and ensure efficiency, while appliance tracking enables quick troubleshooting and parts ordering. This has helped our employees manage the work orders seamlessly. The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company. eWorkOrders has the best cyber security rating in their field and their customer support team is top notch. Cons We appreciate all this system has to offer and cannot think of any cons. eWorkOrders has everything we need to run our company effectively and efficiently. Alternatives considered [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[Fiix](https://www.capterra.com/p/74916/Fiix/) Reason for choosing eWorkOrders CMMS We thought this was a better fit because it seemed very user friendly, the price was reasonable and we heard some negative things on issues (that were important to us) about the others we considered. Review Source CL Christopher L. Facilities Officer Banking Used the software for: 1-2 years ### "Top tier maintenance management system" October 13, 2025 5.0 Setting this system up for my institution was outsourced however the support from start to commissioning was very well taken care of by \[sensitive content hidden\] and the other team members. What I like most is the response time to all my inquiries. It's also worth noting that most of my inquiries were met immediately as the system was already capable and just needed to be selected or activated in the settings which was always done by the support team with a short explanation as to how and where it is located within the system. For this I can only blame myself as the 'help' section is always available. Regardless the team always seems to be very helpful. It takes a little time to get familiar with but the more functions I use, the more I found it easier and easier to management work at all our facilities. I recommend this company. Christopher Lochan Facilities Officer Bank of Saint Lucia Pros Versatility of the system is great. Assest managing is very easy to edit. Print out function with attached checklist worked out great for auditing purposes at our institution. Cons Too many e-mails. I found it difficult to manage the e-mails which come from the system; it is however a good function. Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/) Reason for choosing eWorkOrders CMMS Recommended by outsourcing contractor at the time. Review Source EW Eric W. Operations Manager Facilities Services Used the software for: 6-12 months ### "Great Experience!" February 3, 2026 5.0 I have nothing but good things to say about eWorkOrders! It works really well for our Company ,much better than other Work Order software I have used in the past The real Hero though is \[sensitive content hidden\] my Trainer! \[sensitive content hidden\] helped me all along the way and did an outstanding job helping me understand all the functions Great experience all around! Regards, Eric Pros Ease of use and easy to learn! The Trainer made it really easy to learn and was very responsive if and when I had questions Cons Can't track Inventory unless you purchase the more expensive software package However it's easy enough to figure out from what materials you put in the Work Order Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros eWorkOrders CMMS provides a complete set of features for cloud based maintenance. Cons eWorkOrders CMMS can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) eWorkOrders CMMS is easier to use when compared to others. Review Source RB Rick B. H.R. Supervisor Food & Beverages Used the software for: 2+ years ### "eWorkOrder Review" April 6, 2026 5.0 I had put in a request for specific reports needed for our organization and the Operations Manager \[sensitive content hidden\] and co-worker \[sensitive content hidden\] were very professional and helpful in assisting with the retrieval of the information. Pros My company has been using eWorkOrders for a while now with great success. The fact that its available in a phone app has been a game changer in our organization. The app has expanded the opportunity for more than just a single individual to be involved in the creation of workorders thus speeding up the recovery time of downed equipment and improving productivity in the process. I would highly recommend eWorkOrders to any company that wants to operate more efficiently with their maintenance management program. Cons Thus far, there have not been any issues with the app that I have encountered. My team and I are comfortable with the ease of operation within the app. Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: 6-12 months ### "Reliable and Efficient makes Streamlining Possible" March 26, 2026 5.0 Overall, eWorkOrders CMMS delivers a reliable and easy to use maintenance management solution, especially for organizations looking to streamline operations without heavy IT involvement. Pros eWorkOrders CMMS is highly user friendly. It offers strong automation for work orders, asset tracking and preventative maintenance. Cons This platform has few limitations with advanced reporting and customization however the majority of what is needed is readily available. Review Source BM Bob M. Maintenance and Facilities Manager Graphic Design Used the software for: 2+ years ### "Best CMMS around!" October 3, 2025 5.0 eWorkorders will always be my go to cmms platform for my current and future positions as a facility manager. Once all the initial data is entered it is very easy to get started and use. You can use all the bells and whistles or just the basics. Its a great "do it yourself" software that is cost effective with little or no initial set up support needed. Customer service and support is great if needed. Pros By far the best value for your money. I have used it for both large and small facilities and its a great fit for both. Cons Nothing comes to mind about what I like the least. The learning process on start up takes a little bit but eWorkorders customer service is always there to assist quickly. Review Source DW Danuta W. Chief Financial Officer Commercial Real Estate Used the software for: 2+ years ### "Chief Financial Officer" January 23, 2025 5.0 For years, the eWorkOrders team \[sensitive content hidden\] has provided us with excellent customer service. They always go above and beyond to help us customize the software to our needs. We highly recommend eWorkOrders to anyone looking for work order software. They are the best in the industry. Pros eWorkOrders is the best software for any maintenance service. It’s easy to use, and it works perfectly. Cons I don't recall anything that we wouldn't like. Review Source SP Starr P. Global System Administrator Biotechnology Used the software for: 2+ years ### "Essential Business Improvement" March 19, 2020 5.0 Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the highest possible rating for the easy to use, support team and their high quality CMMS software solution. Implementation throughout our many locations has been seamless. Employees love it. With the eWorkOrders Enterprise Asset Management (EAM), we can effectively manage and schedule preventive maintenance and resources without any disruption to our business operations and prolong the lifecycle of our assets. Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations. We recently began integrating our inventory application with Grainger so that we can easily manage inventory levels, costs and more through our existing system. It is a real plus that eWorkOrders is a system that grows with any size organization. Pros Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate service from the on-call developer team for custom requests, tech support or general assistance. Less expensive than other CMMS Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads. Unlimited number of requestors and users accounts Requestors do not need accounts. Web-based, making it easily be accessible from all devices on or offsite. Instant notifications to in-house staff and outside service providers. Advance Preventive Maintenance reminders to in-house staff and outside service providers. Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request. No coding Required to personalize or customize. How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests. Single sign on available for staff who need to log in to their user account. Predictive maintenance technologies, such as meters. Cons System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access) Review Source JF John F. Operations Manager Industrial Automation Used the software for: 2+ years ### "Review of CMMS System by Connell Industries" December 6, 2023 5.0 Our deployment has been steady over the years and the support from the eWorkOrders staff has been unwavering to help us along. The reason is that the end user of eWorkOrders operates in a bureaucratic manner and there are times when things slow down or grind to a halt and then pickup again. Pros The level of customer support was very good as well as the IT support when we requested custom work that needed to be done. All the personnel at eWorkOrders are very knowledgeable, responsive, and most of all pleasant to work with. Cons I think in my experience, that the 75 character limitation on item descriptions has been a bit problematic plus the fact you can't have items with the same description even if they are in a different stockroom or location. However there is a work around that can be used. Reason for choosing eWorkOrders CMMS There were no alternative sources of supply being considered. Review Source CS Charles S. Director of facility Chemicals Used the software for: 2+ years ### "eWorkOrders the Best Maintenance system" March 23, 2022 5.0 knowing where to purchase other assets because eWorks shows me the problem equipment Pros Ability to track equipment maintenance and services Cons It could be easier for inputting PM schedules Review Source Response from Information Professionals March 24, 2022 Hi Charles, Thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear you say that eWorkOrders is the Best Maintenance System! Also, there is a way to import PM schedules from a spreadsheet and that might be easier for you. Please reach out to our tech support staff if you would like them to show how to import them. HC Holly C. Office Administrator Environmental Services Used the software for: 1-2 years ### "Exceptional Service" May 14, 2024 5.0 Overall my experience with eWorkOrders has been good because of the service that is provided. I can call \[sensitive content hidden\], present him with what I need and he will walk me through each step with ease. To him there is no dumb question and he communicates very clearly, even if I am unsure or don't understand. GREAT SERVICE! Pros How you can keep track of assets and their maintenance. Cons There are too many tabs here and there and in the beginning it was rough to figure out what tabs got you where you needed to go. Finding reports and doing them was a little tough as well. Review Source BB Bethany B. Administrative Coordinator for Maintenance Environmental Services Used the software for: 6-12 months ### "Central Louisiana State Hospital" March 8, 2024 5.0 great, Eworkorders meets maintenance departments needs to track/flag important work orders & preventative maintenance. Pros system is easy to navigate/use, fast response from Eworkorders staff, easily write/produce work orders. Cons one con is Unable to mass print/edit work orders Reason for choosing eWorkOrders CMMS eworkorder system worked well for facility needs. Review Source Response from Information Professionals March 13, 2024 Bethany, Thank you for the fabulous review. We are so pleased that we could introduce you to our Mass Edit and Mass Printing features in eWorkOrders. Your feedback is always appreciated. NO NAUSHA O. Office Manager Commercial Real Estate Used the software for: 1-2 years ### "Reliable and Proficient " March 27, 2024 5.0 Ease of access, best customer services provided, Pros effective maintenance of our properties and clarity and access it provides to all workers using the program. Cons I have not had issues at all, I do not have anything negative to say. Review Source BJ Brandon J. IT Manager Automotive Used the software for: 2+ years ### "Reich LLC" March 22, 2022 5.0 Again, having eWorkorders has been an absolute game-changer from a PM perspective. Pros Having the automated PM functionality has been a game-changer for our Maintenance department. Cons It would be nice to have a more dashboard/cockpit view. Review Source Response from Information Professionals March 23, 2022 Hi Brandon, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our PM functionality. Our dashboards can be configured to meet your needs, please feel free to call your account executive or our technical support team, who can help you out with your specific requirements. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. LB LYNN B. STAFF ASSISTANT Hospital & Health Care Used the software for: 2+ years ### "EWORKORDERS SURVEY" May 7, 2024 5.0 I RECEIVE EXCELLENT HELP AND ASSISTANCE IF AND WHEN I ENCOUNTER A PROBLEM Pros EASE OF USE, EXCELLENT ASSISTANCE IN TIMES OF NEED Cons NOTHING THAT I CAN THINK OF - I AM SURE I DO NOT UTILIZE MANY OF THE FEATURES THAT ARE AVAILABLE. Review Source RH Rick H. Owner Management Consulting Used the software for: 1-2 years ### "eWorkOrders - a very good CMMS and a good value" April 8, 2021 5.0 I helped implement and currently help administer eWorkOrders at a company with three sites with no previous CMMS. The implementation, training, Go Live and ongoing support has been excellent. I have helped companies implemented several CMMS systems over the past five years and eWorkOrders has been the best at implementation and support. Pros Easy to import / upload information Cloud based solution - can access eWorkOrders anywhere Work Request portal - anyone can enter a work request On Line training modules Checklist capability - great for tracking inspections Query and Reporting options Tech support responsiveness Cons The initial PM set up was a bit confusing in terms of assigning the assets to the PM. The on line training video was improved to help make this easier to understand Review Source MA Mario A. Parts coordinator Farming Used the software for: Less than 6 months ### "Eworkorders Review" March 1, 2023 5.0 We have been able to get a master list on our asset including vin numbers , registration dates , and employee using them . Also , we are have the ability to keep records of our PM's in a more efficient manner while giving technicians more accountability . Keeping track of our expenses by assets and programs has been one of the main issues we have solve, the reports are clear and give upper management an easy glare at everything that is happening on the maintenance department. Pros Integration process was easy and straight forward , program is easy to use and learn, the program has multiple reports which gives you the ability to look at your expenses from different angles. Cons I believe the creation of new parts on the inventory could get easier but so far I got no problem with it. Review Source PW Pam W. Facilities Systems Manager Government Administration Used the software for: 2+ years ### "A Work Order System without all the Work" October 8, 2019 5.0 As the Facilities Systems Manager for the US Senate Sergeant at Arms, we found eWorkOrders very user-friendly and comprehensive enough to meet our needs. With our very high security standards, we were very impressed with the preventive measures that the eWorkOrders team has in place to protect our data and our CMMS related processes. Working with the eWorkOrders team has been a great experience. The team always picks up the phone and accommodates our requests, no matter how crazy the request may be. Pros I liked that I didn't need to be a computer programmer to use eWorkOrders. Cons I don't have any cons with regard to eWorkOrders to pass along. Review Source PV Paul V. Reliability Consultant Used the software for: 2+ years ### "I've been a Maintenance Manager/Consultant for 30 years in large & small companies around the world." November 8, 2017 5.0 Easy way to provide feedback Pros It's got all the features of the expensive CMMS I've used and is affordable and user friendly. Most of companies I work in have absolutely nothing and that's why I get called. I go in and install a Maintenance Process. The most important step in my process is implementing a used friendly CMMS. Most companies don't have a "computer person" within the Maintenance Department so I pick a Trades person who has some knowledge and train them. I've also hired temporary help to hire people to come in and set it up. It's worked very well for me and the companies. A lot of companies have a CMMS they don't use. Old software that died on the vine because of cost, people transitioned out or it was just a show to pass an audit their required to show evidence they have their arm's around reliability. I use it to capture what's going on with their equipment and apply Continuous Improvement to identify the repeat breakdowns and eliminate them one by one. Ease of use and history information are the main reasons I recommend eworkorders. Review Source TN Tim N. Facilities and Maintenance Supervisor Non-Profit Organization Management Used the software for: 1-2 years ### "eWork Orders great support team!" May 10, 2023 5.0 Great experience. Pros EWorkOrders has been very useful for our team to send maintenance work orders in. The customer support is excellent. Cons No complaints, I am well pleased with eWork Orders. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.