# eWorkOrders CMMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is eWorkOrders CMMS the right Work Order solution for you? Explore 114 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/90092/eWorkOrders-CMMS/reviews --- eWorkOrders CMMS 4.9 (114) [View alternatives](https://www.capterra.com/p/90092/eWorkOrders-CMMS/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Reviews of eWorkOrders CMMS Ease of use 4.9 Customer Service 5.0 ## Pros and Cons in Reviews SR Sue R Maintenance ManagerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “The 24/7 tenant portal enhances communication, speeds up response times, and boosts tenant satisfaction, making eWorkOrders essential for our property management company.“ September 26, 2025 GQ Gino Q Streets and Stormwater Services ManagerPublic Safety, 201 - 500 employeesUsed the software for: Less than 6 months. “The only thing I wish I could change is the process of making PM's.“ January 21, 2025 HD Haley D Accounting AdminMedical Practice, 501 - 1,000 employeesUsed the software for: 6-12 months. “It offers strong automation for work orders, asset tracking and preventative maintenance.“ March 26, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “The only con I have is you changed the flag colors. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “We were provided with clear guidance, easy to follow training and tons of support along the way. If I ever got to a point where the system didn’t do what I wanted or needed to make changes, I was able to communicate that and get the issue resolved quickly, sometimes within hours.“ February 3, 2026 BJ Bryan J Purchasing ManagerTransportation/Trucking/Railroad, 51 - 200 employeesUsed the software for: More than 2 years. “They're kinda faint now, and I totally despise it. “ January 17, 2025 RH Robert H Director of OperationsHigher Education, 51 - 200 employeesUsed the software for: 6-12 months. “In the end, we were able to create a system and workflows that work perfect for US, without having to give up any of our wants.“ February 3, 2026 JK Jason K Maintenance TechnicianBuilding Materials, 51 - 200 employeesUsed the software for: 6-12 months. “Nothing in this interaction.“ January 16, 2025 ## Showing most helpful reviews Showing 1-25 of 114 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Garland W. Maintenance Manager (Projects) Facilities Services Used the software for: 1-2 years ### "Huge Difference to our Maintenance Department" February 8, 2023 5.0 Excellent. There are so many great things to say and I did not even mention how great there support staff are! Pros Ease of use, Excellent Contact Relationship Management, Ease of Assigning Work, Ease of Invoicing/Billing Cons Ease of Reporting and Searching for Work Orders. There is not away for creating custom queries to be written if you are a SQL user. We cannot search by Work Order numbers and in some cases we have a list of particular ones. It would help if we could just type in the Work Order numbers. Alternatives considered [Fiix](https://www.capterra.com/p/74916/Fiix/)[Simpro](https://www.capterra.com/p/10529/Simpro-Enterprise/)[The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/) Reason for choosing eWorkOrders CMMS eWorkOrders showed the most promises to deliver on what we needed and required especially around APi integration and handling Canadian Taxes. Switched from [The HindSite Solution](https://www.capterra.com/p/118903/The-HindSite-Solution/)[AutoEntry](https://www.capterra.com/p/227227/AutoEntry/) Almost no support of the Hindsite version. For several years, there was no communication or notification on if a work order was assigned, on-hold, cancelled, or completed. Attaching a picture to the work order was almost never used because it was to complicated. It was on-premise and no mobile functionality. And most importantly, Hindsite ability to turn work orders to invoices/bills was cumbersome. We had to manually deal with the Canadian Taxes and Material Markup. For AutoEntry, it was used to support the upload of completed work orders from Hindsite to Sage. Sage would then generate invoices. However, AutoEntry was limited and took 2 to 4 hours to process 50 to 100 work orders. It converted the Hindsite work order into a format for Sage and often it would leave out work order details which then had to be manually entered. Then after Sage created and emailed invoices, the invoices had to be manually stamped. All this went away with eWorkOrders. Review Source Response from Information Professionals February 10, 2023 Thank you for the wonderful review! Just FYI, if you want to pull up a specific work order by work order number, just go to the work order management/view screen and type the work order number into the work order number field at the top of the page and hit enter. If you need help, just give us a call. BJ Bryan J. Purchasing Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "My sincere gratitude" January 17, 2025 5.0 It's like hitting 5 out of 6 numbers on the lottery. Pros Ease of use + great customer care. I always feel, probably from dealing with other Help Desks in my life, like I'm going to get the wrong person to be able to help with my issue. Like, "oh, you need to hang up, redial, and press the #2 option; we don't solve those problems here; bye" But that's never been the case when I call or email. I can probably count on 1 hand how many times I've needed to interface with \[sensitive content hidden\] and/or anyone else in the 4ish years we've been using the eWorks platform; and the customer care has been tremendous. Furthermore, I've never had to hang up and redial hitting #2; \[sensitive content hidden\] know's exactly what I'm talking about each time, and is well versed in solving the issue I'm having on my end. Cons The only con I have is you changed the flag colors. They're kinda faint now, and I totally despise it. Oh, I'd also like to see a Green. Its super petty, and overly artistic....believe me, I know; but I'm just being honest. Switched from [Fleetsoft](https://www.capterra.com/p/42788/Fleet-Maintenance-Software/) The functionality wasn't there for us. We were growing and need a platform that could be customizable for our growing fleet/maintenance needs. Their interface sorta sucked too. Review Source TA Tom A. Facilities Operations Supervisor Used the software for: ### "A Top Flight Product That Fits Any Budget" August 7, 2009 4.0 I conducted extensive research of web-based Computerized Maintenance Management Systems (CMMS) looking for the best product available for an entity with a limited maintenance budget. eWorkOrders won hands down! The support staff is one of the best I ever encountered! An example is when I have asked for additional reports to be designed for my use, they first researched their extensive report library and sent me an existing report or modified an existing report to fit my needs. They did this without a charge, when they could easily have just created a new report and sent me an invoice for payment. You will have to spend many thousands of dollars to get a product with more bells and whistles than eWorkOrders. I highly recommend this product and the people behind it! Pros eWorkOrders is easy to use. The advantage of the product being web-based, over a stand-alone product installed on the users server or desktop computer, cannot be overstated. The ability to receive instant feedback from customers when a work order is closed out has allowed me to quantify and measure the new emphasis we have placed on an increase in quality customer service. I have many lessees in city-owned buildings that never before had access to the city Intranet based work request system and were forced to place a work request through e-mail, the telephone or a verbal request to a passing maintenance worker. With eWorkOrders, all my customers now can enter work requests that I am able to respond to immediately, receive feedback, measure and develop reports from a single database. Cons As with any system, eWorkOrders works best with internal admin support. However, we have been able to utilize it well with intensive training of the maintenence staff; with all entries being made by the maintenance workers themselves. Review Source JT Jeffrey T. Manager Real Estate Used the software for: Less than 6 months ### "EWorkOrders really has saved us money!" September 22, 2025 5.0 The team at eWorkOrders has been extremely helpful and responsive throughout our set up process as well as whenever questions arise. Their data migration templates have made the process of uploading our varied equipment information very easy. Pros Our property has a lot of equipment and systems of varying ages. The program enables us to track and monitor the ages, repairs, warranties, and routine service of the units. This has helped us stay ahead of potential problems and reduce downtime and higher replacement costs. Cons Nothing so far. The program is easy to use and we are happy with the software. We really have no complaints Alternatives considered [MaintainX](https://www.capterra.com/p/179296/GetMaintainx/)[eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS Ease of use, cost, customer service and reporting. The customization and Spanish options were especially helpful. Review Source CB Chad B. Director Of Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Increased productivity and reduced downtime. " January 17, 2025 5.0 My overall experience has been great. From the time of first contact to the full implementation, the training and customer service support has been top-notch. I have to give a shoutout to \[sensitive content hidden\], they have been great throughout the process. Pros We reviewed several options before finally landing on eWorkOrders. What attracted me the most was how easy it is to use and find the information you seek. Another win for us was the offering of a mass download of information. This cut the implementation time in half. Cons No Cons. We have been using the system for 2 years, and honestly, I have no complaints. Alternatives considered [Samsara](https://www.capterra.com/p/167543/Samsara-for-Fleets-0-00-6-23/) Reason for choosing eWorkOrders CMMS Some of our employees are not tech-savvy, and eWorkOrders was easy to use. The support team at eWorkOrders was a lot easier to work with. Review Source BP Benjamin P. Director of Facilites and Maintenance Aviation & Aerospace Used the software for: 2+ years ### "Rhinestahl eWorkOrder Experience" January 17, 2025 5.0 The system and support team are excellent. I plan to engage with eWorkOrders in future projects. Pros Its super easy to use. The ability for all parties to enter work orders is awesome. Cons We never used some of the features to their full potential so I have no real grips. Alternatives considered [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) Reason for choosing eWorkOrders CMMS WE did a lot of work checking out other products Switched from [Asset Essentials](https://www.capterra.com/p/113574/AssetEssentials/) Its just a better system, cost, useage, support. Review Source JK Jason K. Maintenance Technician Building Materials Used the software for: 6-12 months ### "Usability Questions" January 16, 2025 5.0 Always friendly and knowledgeable staff. Pros I called in before working hours, and did not leave a voicemail. I was contacted immediately when they arrived at work. They worked clearly and quickly to resolve several user parameters, that I was unfamiliar with. Friendly and courteous. Cons Nothing in this interaction. I requested several features be changed, and was walked through on how to implement the changes. Switched from [Knack](https://www.capterra.com/p/151003/Knack/) More robust features than the previous system Review Source MOŞ Mehmed Oğuz Ş. Research Assistant Higher Education Used the software for: 6-12 months ### " eWorkOrders CMMS is a complete solution" January 24, 2025 5.0 Pros eWorkOrders CMMS provides a complete set of features for cloud based maintenance. Cons eWorkOrders CMMS can have a cheaper plan for yearly subscriptions. Switched from [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) eWorkOrders CMMS is easier to use when compared to others. Review Source GQ Gino Q. Streets and Stormwater Services Manager Public Safety Used the software for: Less than 6 months ### "EWorkorders is great!" January 21, 2025 5.0 My experience has been fantastic. As mentioned, we were up and running on the first day. EWorkorders Staff has been great, especially \[sensitive content hidden\]. Pros EWorkorders has been very easy to use, and we got started issuing work orders and collecting data immediately. The information contained has been invaluable, the mapping function is fantastic, and the many options to generate reports is commendable. I've worked extensively with \[sensitive content hidden\], who has been an enormous help. He is clear and concise with his instruction, hasn't made any mistakes, exports my data within minutes no matter the number of assets, and he is very patient as we continue to learn. \[sensitive content hidden\] has made EWorkorders completely worth it. Cons The only thing I wish I could change is the process of making PM's. Each asset must be entered into the PM, which takes a while to complete. It would be great to have a mass add function, and mass schedule add function. Review Source NS Nick S. Program Analyst Food Production Used the software for: 6-12 months ### "I could not recommend a better PM+ than this!!!! " January 14, 2025 5.0 On behave of The OPs VP, Myself, the Mangers and the Maintenance teams across 5 very different plants, thank you all for bringing our PM programs from nearly non-existent in some cases, to a full-fledged "well-oiled machine" also Special Thanks to \[sensitive content hidden\] for all his hard work and time spent guiding us and the Hrs spent teaching us and always giving us the right tools we need to succeed!! i could not Imagin a better group of guys to work with than these Pros The System has drastically changed the way our maintenance team operates! cutting down on downtime and making sure that our teams are out in the field and focusing on the issues that really keep our plants running and minimizing breakdowns by scheduling maintenance rather than waiting around for things to break. Cons setting everything up takes time...but the more time you spend and the info you provide to the team and to the system allow everything to flow smoothly. Review Source BM Bob M. Maintenance and Facilities Manager Graphic Design Used the software for: 2+ years ### "Best CMMS around!" October 3, 2025 5.0 eWorkorders will always be my go to cmms platform for my current and future positions as a facility manager. Once all the initial data is entered it is very easy to get started and use. You can use all the bells and whistles or just the basics. Its a great "do it yourself" software that is cost effective with little or no initial set up support needed. Customer service and support is great if needed. Pros By far the best value for your money. I have used it for both large and small facilities and its a great fit for both. Cons Nothing comes to mind about what I like the least. The learning process on start up takes a little bit but eWorkorders customer service is always there to assist quickly. Review Source FF Fran F. BandG Office Manager Higher Education Used the software for: 2+ years ### "Great program to help run our campus" May 6, 2024 5.0 Program allows us to have all of our assets/PMs/WO's in one central location. Training videos helpful, great customer service. Use eWorks daily and whole department has found it to be very user friendly. Pros Allows for multiple people to view work order, update changes by the technican, updates to be captured. Assets easy to set up, PM's easy to set up, released based on set up. Really helps us run our department smoothly. Customer Service \[sensitive content hidden\] is excellent, knowledgeable and always answers the phone as a live person (and replies to emails quickly). Cons Nothing. eWorks helps keep us organized / all information in one place. Reason for choosing eWorkOrders CMMS Was purchased prior to my starting, although I know upper management selected based on eWorks storage/retention of all data related to the life of an asset. Review Source HC Holly C. Office Administrator Environmental Services Used the software for: 1-2 years ### "Exceptional Service" May 14, 2024 5.0 Overall my experience with eWorkOrders has been good because of the service that is provided. I can call \[sensitive content hidden\], present him with what I need and he will walk me through each step with ease. To him there is no dumb question and he communicates very clearly, even if I am unsure or don't understand. GREAT SERVICE! Pros How you can keep track of assets and their maintenance. Cons There are too many tabs here and there and in the beginning it was rough to figure out what tabs got you where you needed to go. Finding reports and doing them was a little tough as well. Review Source SP Starr P. Global System Administrator Biotechnology Used the software for: 2+ years ### "Essential Business Improvement" March 19, 2020 5.0 Celgene has been a customer of eWorkOrders CMMS solution for over 15 years. Our industry which develops and commercializes medicines for cancer and inflammatory disorders has very strict guidelines and regulations to follow. So the vendors that we engage with have got to be at the top of their field. Our teams are spread out throughout many locations around the world and they give eWorkOrders the highest possible rating for the easy to use, support team and their high quality CMMS software solution. Implementation throughout our many locations has been seamless. Employees love it. With the eWorkOrders Enterprise Asset Management (EAM), we can effectively manage and schedule preventive maintenance and resources without any disruption to our business operations and prolong the lifecycle of our assets. Top managers love the fact through reports and dashboards, they get real-time information on our maintenance operations. We recently began integrating our inventory application with Grainger so that we can easily manage inventory levels, costs and more through our existing system. It is a real plus that eWorkOrders is a system that grows with any size organization. Pros Easy to use by technical and non-technical personnel. Ease of configuration, personalization and customization. Straight-forward, trouble free, fast inexpensive Implementations (ie $1,500 completed in 1 week). Meets our PM and Demand Work Order needs right of Out of the Box, without the need for “add ons or consulting” Meets the diverse needs of the various department types above, not just Facilities. Immediate service from the on-call developer team for custom requests, tech support or general assistance. Less expensive than other CMMS Maintenance teams have access to historical data, manuals and other pertinent data from their phones and iPads. Unlimited number of requestors and users accounts Requestors do not need accounts. Web-based, making it easily be accessible from all devices on or offsite. Instant notifications to in-house staff and outside service providers. Advance Preventive Maintenance reminders to in-house staff and outside service providers. Several hundred standard reports, KPIs, metrics, analytics and dashboards. All customizable upon request. No coding Required to personalize or customize. How-to-Videos embedded into each module’s help section. Streamlined modules, allows for the rapid retrieval of information, to quickly accommodate and respond to customer requests. Single sign on available for staff who need to log in to their user account. Predictive maintenance technologies, such as meters. Cons System Not offered in foreign languages (although you can create the Work Order request page in any language) Mobile version is not available while offline (no internet/wifi/mobil access) Review Source JF John F. Operations Manager Industrial Automation Used the software for: 2+ years ### "Review of CMMS System by Connell Industries" December 6, 2023 5.0 Our deployment has been steady over the years and the support from the eWorkOrders staff has been unwavering to help us along. The reason is that the end user of eWorkOrders operates in a bureaucratic manner and there are times when things slow down or grind to a halt and then pickup again. Pros The level of customer support was very good as well as the IT support when we requested custom work that needed to be done. All the personnel at eWorkOrders are very knowledgeable, responsive, and most of all pleasant to work with. Cons I think in my experience, that the 75 character limitation on item descriptions has been a bit problematic plus the fact you can't have items with the same description even if they are in a different stockroom or location. However there is a work around that can be used. Reason for choosing eWorkOrders CMMS There were no alternative sources of supply being considered. Review Source CL Cynthia L. Office Coordinator Hospital & Health Care Used the software for: 6-12 months ### "E Works Order for Healhtcare gets and A+" March 17, 2022 5.0 E Work Orders has enabled us to become a data driven department. Our prior CMMS software could only tell us how many work requests/PMs we did. E Work Orders opens up a whole new world of reports pulling data from as many or as few fields as needed. The speedometers and graphs on the Dashboard are great for a quick look. Josh in Technical Support has been absolutely awesome! I email him and he responds so quickly, he's always so helpful, giving me step-by-step instructions and is so patient with all of my questions! This software has transformed how we manage our work orders and preventive maintenance. Pros From the administrative side to the technicians to the people submitting work orders is so user friendly! Cons Honestly, anything that I have asked if E Work Orders if it can do, they have been able to accommodate. I've been very impressed. Reason for choosing eWorkOrders CMMS User friendliness and user intuitive product. Flexible. Great tech supoort. Ease of installation. Price. Review Source Response from Information Professionals March 23, 2022 Hi Cynthia, thank you for taking the time to leave a review about your experience with our CMMS. We are happy to hear you have had such great success with our work order management, reporting and dashboard features. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. JB Jeff B. MAINTENANCE MANAGER Pharmaceuticals Used the software for: 2+ years ### "EWORKORDERS REVIEW" July 16, 2021 5.0 Pros General ease of us whether it is general work orders , PM management asset management or work order tracking. WE LOVE THE ENTIRE SYSTEM. We have been using this product for 14 years. It is miles ahead of any other CMMS software I have used previously or have been exposed to on other sites. Cons I really don't have any dislikes with e work orders. If you encounter a problem or have a feature you would like to add the e work orders tech support is OUTSTANDING. Review Source BJ Brandon J. IT Manager Automotive Used the software for: 2+ years ### "Reich LLC" March 22, 2022 5.0 Again, having eWorkorders has been an absolute game-changer from a PM perspective. Pros Having the automated PM functionality has been a game-changer for our Maintenance department. Cons It would be nice to have a more dashboard/cockpit view. Review Source Response from Information Professionals March 23, 2022 Hi Brandon, thank you for taking the time to leave a review about your experience with eWorkOrders. We are happy to hear that you have had such great success with our PM functionality. Our dashboards can be configured to meet your needs, please feel free to call your account executive or our technical support team, who can help you out with your specific requirements. Our goal is to always provide our customers with the highest quality CMMS and the best customer service. SG Stephen G. Associate Manager Facility Technology Biotechnology Used the software for: 2+ years ### "Century Eworkorders Review" March 28, 2022 5.0 Pros Ease of use, it was very easy to set up and use eworkorders. Cons nothing, the system met and exceeded my expectations Review Source JB Jay B. Superintendent, Public Properties Division Government Administration Used the software for: 2+ years ### "A great product" July 10, 2020 4.0 Pros This is a great product for a mid-sized facilities management operation. I've used it at two different organizations and have been very happy with both the product and their support. Cons Because of the nearly unlimited ways the database can be configured it helps to have some knowledge of what the user's expectations will be before setting up the program. Support from the developer was critical here. Alternatives considered [IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[Maintenance Connection](https://www.capterra.com/p/12444/Maintenance-Connection/) Reason for choosing eWorkOrders CMMS Value and scalability. Review Source WK William K. President Construction Used the software for: 2+ years ### "Product Review" February 13, 2023 5.0 Pros I like the ease of use and ability to add photos Cons I wish that the thumbnails of pictures were easier to open and larger Review Source JP Joe P. EHS and Facilities Manager Semiconductors Used the software for: 2+ years ### "cost effective solution." February 27, 2023 5.0 our experience has been great, no issues, very customizable, and customer service is beyond board Pros The deployment and ease of use made the break in period very easy. It is a real cost-effective solution for budgeting purposes. Cons cannot make custom reports on own, needed to make a request to customer support. Review Source RH Robert H. Director Of Operations Recreational Facilities and Services Used the software for: 1-2 years ### "Non-Profit Review" November 16, 2020 5.0 We are very happy with the product and highly recommend it. Pros We love the flexibility and the power eWork Orders provide for us. Once the system is setup, work orders with great details can be automatically generated. In addition, as the work orders are being completed, the fulfillers of the work orders can create new work orders to have items addressed that maybe they were not able to complete. The software facilitates a great way of communicating in a decentralized organization to ensure items are completed in a timely fashion ensuring a quality product for our customers. Cons The original setup took longer than anticipated. Review Source YR Yovanny R. Director of Applications and Data Management Hospital & Health Care Used the software for: 2+ years ### "eWorkOrders was made for us!" March 21, 2019 5.0 We needed to replaced a very old system, MS ACCESS if I remember correctly. The eWorkOrders system helped us achieve that and more. The ease of use for line staff to enter work orders is as good as it gets. If you are in need of a system to keep track of request (physical maintenance, information technology, etc.) this solution will really help you. Pros Price was a top consideration, follow by ease of use. We've had the software now for more than five years and the reliability of the software has been beyond our expectations; along with the Customer Service we received. We had asked and received help from eWorkOrders to solve some of the few issues we encountered. The few problems were solved by the next business day. Cons The desktop interface could be updated, and some of the reports may benefit for better descriptions. Review Source NA Nahum A. Corporate Director, Facility & Maintenance Manager for Caribbean & Latin America Retail Used the software for: 2+ years ### "eworks came in a very critical time for our maintenance service" April 7, 2019 5.0 Pros The support and capability they have to accommodate to our needs worldwide, our business are not locate in USA continental so reporting from eworks varies from country to country, eworks have been able to provide us with a proper response for all our needs, I know we have more challenges as a company, but so far they have met 100% the expectations and needs required Cons we have some challenges operating with equipment that needs wifi, I know they are developing a system already to be able to uploaded but in the meantime we are upgrading our systems to work with local cellphone companies to use sim cards to eliminate this problem Review Source Similar Products Featured