# DrChrono Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is DrChrono the right Electronic Medical Records solution for you? Explore 489 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/89392/drchrono-Practice-Management/reviews --- DrChrono 3.9 (489) [View alternatives](https://www.capterra.com/p/89392/drchrono-Practice-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of DrChrono Ease of use 4.0 Customer Service 3.6 ## Pros and Cons in Reviews AS Adewale S HIOHealth, Wellness and Fitness, Self-employedUsed the software for: 6-12 months. “It is quite secured though its a cloudbase application. Since we commenced use, our team has efficiently managed our client base, repayment contracts, and reporting.“ February 12, 2026 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues.“ November 13, 2025 LF Larisa F Nurse PractitionerHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “Many customizable features for documentation and notes which can be used for a variety of medical practices.“ November 8, 2025 AB Ahmad B MDMedical Practice, 2 - 10 employeesUsed the software for: 1-2 years. “The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient.“ October 30, 2025 Am Alfiya m Software EngineerComputer & Network Security, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical history, effective scheduling and management of appointments“ August 31, 2024 AK Andrew K Owner - Clinic DirectorAlternative Medicine, 11 - 50 employeesUsed the software for: More than 2 years. “We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps.“ November 13, 2025 CD Chris D OwnerAlternative Medicine, 2 - 10 employeesUsed the software for: I used a free trial. “As both a Chiropractor and Functional Medicine Physician, I appreciated Dr. Chrono having the EHR set up for chiro, while being integrated with Fullscript for supplements.“ January 17, 2025 CH Charbel H ChiroHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: 1-2 years. “Some terms are non-standard and unfavorable, such as continuing to pay for provider licenses even after an associate has left the clinic.“ January 30, 2026 ## Showing most helpful reviews Showing 1-25 of 489 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tracy N. Bookkeeper Management Consulting Used the software for: 2+ years ### "Easy to use program with great support" May 25, 2018 4.0 Pros I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road. Cons The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming. Also the reporting was very minimal but has gotten better through the years Review Source JD Jay D. Chief Operating Officer, Physician Medical Practice Used the software for: 1-2 years ### "DrChrono is Inconsistent at Best" August 28, 2023 4.0 I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on. Pros I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is. Cons The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO. Alternatives considered [athenaOne](https://www.capterra.com/p/98735/athenaOne/) Reason for choosing DrChrono I thought it would work well with IPAD and ios. It did, but Athenone would have been a better choice. Review Source AK Andrew K. Owner - Clinic Director Alternative Medicine Used the software for: 2+ years ### "TERRIBLE COMPANY WITH UNRELIABLE SOFTWARE!!" November 13, 2025 1.0 Myself and my team have had nothing but problems for years with DrChrono. The only reason we didn't switch to a better platform sooner was because my entire practice and systems were built around the software so switching and training on new software was such a huge undertaking (and they are aware of that and why they raise prices 10-15% each year for their customers). We lost soooo much time and money with all the issues we've had with them. After deciding to leave and switch to a better software, they have now sent us to collections for the remaining 2 months they say we owe for the software we are no longer using. I should be suing them for all of the mishandled insurance claims, security breaches and lost medical records that patients are requesting. DO NOT GO WITH THIS COMPANY THEY ARE TERRIBLE! Pros Starting out as a new provider opening my practice I had only ever worked with DrChrono as an intern at a different practice and he didn't have much positive or negative things to say about the software but I decided to sign up with them when I opened. In the beginning (about 8 years ago) there were less features, it wasn't as expensive per month and the customer service was decent. Cons As time went on and they kept launching new features (most we didn't use) the platform became more and more unstable. We started having issues with online booking and in total lost prob 20k or more in lost revenue from all the issues, time spent dealing with poor and frankly rude customer service reps. After about 6 months of them trying to fix all the issues they then raised the price of the software every year, and required a year contract in excess of over 1500 a month for a small practice with 3 providers. Software like Jane and Chirotouch charge a third of that and have far less issues. At one point we had over 15 support tickets open because insurance claims were coming back incorrect, appts were vanishing from our schedule, the software would go offline for hours during normal working business hours and many many other issues. Review Source LF Larisa F. Nurse Practitioner Hospital & Health Care Used the software for: 2+ years ### "DrChrono for mental health " November 8, 2025 5.0 Pros Easy to view schedule, simplified without the fluff. Many customizable features for documentation and notes which can be used for a variety of medical practices. Cons Although it is simplified it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options. Review Source SW Sherri W. Owner Physician Health, Wellness and Fitness Used the software for: 2+ years ### "Was good, new company is a failure " June 7, 2024 2.0 Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues. Pros Was great the first 3 years. Now that new company took over it’s a disaster. Cons Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not. Alternatives considered [Jane](https://www.capterra.com/p/178984/Jane-App/)[ChiroFusion](https://www.capterra.com/p/142407/ChiroFusion-Complete-Practice-Management/) Reason for choosing DrChrono Features. Integrating pictures and photos into notes Switched from [ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Had more features that I was looking for in documentation. Review Source SA Shahla A. MD Medical Practice Used the software for: 2+ years ### "Slow speed and poor Customer service " April 3, 2024 1.0 Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day. Pros I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality. Cons Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant didn’t have the billing integrated in it. I highly regret it and I want to go back to Valant again. Review Source Response from DrChrono April 19, 2024 Hi Shahla, We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business! AH Adam H. D.C. Health, Wellness and Fitness Used the software for: 2+ years ### "DrChrono is not worth the high cost" April 14, 2024 2.0 Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR. Pros 1\. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. Cons 1\. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. Switched from [Epic](https://www.capterra.com/p/122278/EpicCare-EMR/)[ChiroTouch](https://www.capterra.com/p/48210/ChiroTouch/) Hired onto new office. The owner DC was using Dr. Chrono and did not want to switch. Review Source Response from DrChrono April 19, 2024 Hi Adam, Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business! Edward G. owner Mental Health Care Used the software for: 2+ years ### "downtime" November 4, 2022 3.0 Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience. Pros The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later. Cons The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile! Reason for choosing DrChrono Peer recommendation. Switched from [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) Valant was worse. It was more limited and buggy. Review Source Response from DrChrono November 14, 2022 Hi Dr. Edward, We appreciate your review and feedback! We know the downtime that occurred recently was frustrating, and we appreciate you bearing with us while we worked to get everything resolved. We are sorry to hear about the issues you are having with patient charts and want to be sure we work to get this corrected. Have you submitted a support ticket yet? If you haven't, you can do so here: https://support.drchrono.com/hc/en-us/requests/new If you have submitted a ticket but are still having issues, please send us an email to marketing@drchrono.com with the support ticket number and any other information you think might be helpful. We appreciate you being a part of DrChrono and look forward to further assisting you! Regards, The DrChrono Team JD James D. M.D. Health, Wellness and Fitness Used the software for: 6-12 months ### "Do not use this software product" December 11, 2020 1.0 I purchased this software for my primary care practice, the features seemed to fit very well. After eight months, and $10,000 paid, I have no product. After paying over $5000 to my existing software product to package the data onto a thumb drive, they were never able to extract the data. The TechTeam was clearly inept, inexperienced, and woefully lacking in training, experience, or knowledge. Countless hours and a small fortune, they were not able to put my data into their system. I contacted my current software vendor, Quest Quanum, and it seems the data extraction problem was unique to Dr. Chrono. They strung me along for several months, while I was paying monthly fees in anticipation of getting a new EHR software, without any real transparency. Now they are demanding all the money for the two-year contract. When I stopped payments and demanded my money back, they told me that they had hired a third-party for data extraction but it would cost me more money. Pros Integrated fax, calendar, messaging, all needed functions of the office and the health record combined into one software Cons Very poor customer support, and lack of knowledge by support teams Reason for choosing DrChrono On the surface the integration of multiple platforms seemed to be very good. Review Source CD Chris D. Owner Alternative Medicine Used the software for: I used a free trial ### "An expensive EHR, without the integrations you'd expect" January 17, 2025 2.0 Very expensive for not enough included features. It did not last in my practice as the used EHR. Pros As both a Chiropractor and Functional Medicine Physician, I appreciated Dr. Chrono having the EHR set up for chiro, while being integrated with Fullscript for supplements. Cons A lot of things, unfortunately. There is a monthly fee for documents and forms to be used on the EHR. There was no integrated 2-way texting, so that had to be integrated 3rd party. The scheduler options for making patient careplans were severely limited compared to other EHRs. Other 3rd party integrations were needed to complete the EHR, which should not be the case for the price. Review Source SP Sheri P. Office admin Accounting Used the software for: 6-12 months ### "Pretty good, I like it and would be good for doctors" October 30, 2025 4.0 Pretty good. My doctor uses it for scheduling and doing appointments so you don’t have to go into the office Pros I like the easy scheduling option but the video often does not work or hard to log into to join the video call Review Source EM Ezra M. Owner Luxury Goods & Jewelry Used the software for: 1-2 years ### "The Best All in One Medical Billing Software, Saves Time and Money" August 28, 2024 5.0 I love this software it puts all the information i need to code and bill in one place instead of having to use several before. Pros I like how easy it is to find my ICD10 codes with this software. You can submit the codes right from the software. Cons Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy. Review Source Response from DrChrono September 9, 2024 Ezra, thank you so much for your review! We are thrilled to hear DrChrono has made your billing easier. We appreciate you being a part of DrChrono! Best, The DrChrono Team lG lauren G. office manger Hospital & Health Care Used the software for: I used a free trial ### "Easy to use" February 27, 2025 3.0 Pros Its easy to navigate and self teach without calling support constantly Cons Support takes FOREVER to get back on a ticket Review Source JB Joseline B. Pediatric Nurse Practitioner Medical Practice Used the software for: 2+ years ### "Dr. Chrono has been my favorite EMR of all time" February 4, 2024 5.0 LOVED the EMR Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me. Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at \[sensitive content hidden\]; cell phone in US is \[sensitive content hidden\]. Pros I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history. Cons Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable. Review Source Response from DrChrono April 19, 2024 Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help! GG Gregg G. Doctor Medical Practice Used the software for: 2+ years ### "Dr. Jekyll and Mr. Hyde" June 1, 2016 3.0 Pros It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training. Cons SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company. RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this". SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line. Review Source BY Byoung Y. President Health, Wellness and Fitness Used the software for: 2+ years ### "Worst EHR. SCAM. Your patients data will be taken into hostage" August 3, 2022 1.0 Stay away from them. Dr. Chrono is Worst possible EHR in many ways. Below is actual part of Email they sent to us regarding data transfer. Hi Dr. The last invoice to be paid to finish the contract came out on Aug. 7, you won't be charged going forward. Here are the options for getting your data out of DrChrono: OPTION 1 Maintain read-only access to your existing DrChrono account. This will allow you to still log in any time, any where and access your patient information. This option only requires you to sign an annual read-only access agreement with DrChrono for a small fee of $50 per month. This can be paid out monthly or you can prepay and not have to worry about the bill for another year. OPTION 2 Use DrChrono’s manual export features. With this option, you are able to export a zip C-CDA file of your patient list. You can also export your patient demographics as a .csv file. For clinical notes and uploaded documents, you will need to export individually from within each patient’s file. There is no fee for this option but you will only have your 30 day notice window to complete your own export. Here are some support articles that provide more information about the manual export features: Pros User interface loos pretty and enticing. That is all. Nothing else. Cons Extremely buggy and slow. ICD and CPT codes does not accept synonyms. It only accepts exact wording of used in original CPT and ICD-10 code. I had to use google all the time to find appropriate codes to put in the charts. Takes double the time. Billing is horrendous. No way to track if payment is received and processed. When more than thousands of payments are hanging, it becomes impossible to track anymore. Finally I had to decide to stop using and give up tracking the account receivable and give up insurance payment all together for many months. It was worth to give up months of work than further loosing and not being able to collect anymore. Lessons learned in hard way. Finally, when I moved to different EHR after using Dr.Chrono for 4 years, they refused to transfer patient data. Instead, they told us to manually open and download individual items from patient charts or pay them $50 per month for read only version. The new EHR company contacted them to work through, they refused all the cooperation. One year later, I still did not receive any patient data. I complained to Better Business Bureau. I am taking legal action against them now. They will take patients information as hostage. STAY AWAY. These are scammers. Reason for choosing DrChrono The features listed seemed enticing. However they were extremely buggy and unusable. Review Source MA Michael A. Director of Operations Used the software for: 2+ years ### "Great Foundation, Good value - Feedback is not heard" May 24, 2018 4.0 Pros Web interface is very good, particularly with the introduction of advanced task management. Easy to track electronic communication. Appointment templates are very helpful. App interface is great for physicians, but limited since it requires an iPad. Ideally, our Doctors could use a Surface device and have access to app interface and web interface as there are benefits to each interface. Billing Team - staff and support is rock solid. Responsive, polite and respectful of the importance of timely A/R processing and communication. By far, the Billing Team is the best representation of what DrChrono could be. The basic system is strong, robust and could be a truly excellent product with some relatively simple tweaks to managements attitude towards customer concerns. Cons DrChrono does not have empathetic listening skills for business concerns, outside of the billing staff. Any and all criticism is dismissed and blamed on the user (see their responses to reviews here). Simple measures that would save their customers time and money (like a Windows app) are ignored. They act like Apple is their biggest customer (no Windows or Android support despite requests from clients). Support tickets are routinely closed prior to problem resolution. They do not allow you to call in to support for assistance, and often it seems like staff does not read the initial problem request as you have to repeat yourself 3-4 times (and get escalated) until you reach staff who can assist with anything beyond the most basic issues. Issues that impact ability to handle patient care or conduct business are not escalated appropriately. Even if a change they make to the system results in mission critical failures, there is no option to quickly escalate to an appropriate stakeholder at DrChrono. Simple requests, like customized disclaimers to limit legal liability when patients use the patient portal, are brushed off despite the risk to their clients. Review Source KJ Kristina J. Office Manager Medical Practice Used the software for: 6-12 months ### "Non Existent Technical Support - If the program isn't working you are out of luck" March 13, 2018 2.0 NEVER CHOOSE AN EMR THAT DOESN'T HAVE A DIRECT TECHNICAL SUPPORT NUMBER Pros Digitally receiving e faxes Fairly easy e-refills Price point is competative Custom appointment profiles are nice Cons 1) There is no tech support number. You can only email tech support. Tech support has taken weeks to get back to us. Most of our concerns have gone unaddressed. People say they will look into an issue and then we will not hear back. EPCS has been down all day. I called the sales number. No one answers. The sales voicemail was full! I emailed every contact I had. No response. I emailed tech support. They wrote that EPCS is fixed and working. EPCS is still not working. I have no ability to talk to a human. No one can give me an ETA, let alone fix the issue. For this reason alone I would never choose this EMR again. 2) You cannot write a note in a patient's chart without creating an appointment. 3) The SOAPNOTE set up is just strange. 4) Our outgoing e-faxes don't work properly and no one has gotten back to us about this issue. 5) There are no lab, radiology, pathology tabs. You have to assign tags manually in each chart. 6) Electronic lab results and uploaded lab results cannot go to the same folder. 7) As soon as we gave our credit card we have not heard from our sales rep and no one seems to care if our account is functional or not. Review Source Response from DrChrono March 20, 2018 Hello Kristina, We are sorry to hear about your experience and would like to follow up with you in regards to the concerns you've noted. During the implementation of our EHR, your practice has been assigned a dedicated account manager who can help you make the most out of DrChrono EHR, and we've been informed that your Account Manager has been in contact with you. In addition, our account management team holds regular account reviews to provide product updates as well as document any feedback you may have. Our marketing team also sends out our Account Review Request emails to our customers so that we can proactively touch base with any of the customers that want to have their account reviewed or to answer your questions. In terms of technical support, we respond to most of our online support tickets within 1 business day. Moreover, there are numerous knowledge base articles that can answer most of your technical questions. Our sales line is dedicated to the sales team and not our customer support so it is not the right number to call. If you have any other questions or issues, please do not hesitate to contact us directly at ehr@drchrono.com or reach out to your account manager. Thank you for your feedback and we look forward to hearing from you. -DrChrono Team JC Jessica C. Office Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Responsive Support, and an Improvement-Focused Team" December 4, 2019 5.0 My regular interactions with DrChrono's support staff and management team were consistently wonderful. The software could be a little more intuitively designed. I appreciate the magnitude of the service DrChrono strives to provide, and how challenging it must be to create a software that covers all bases. Pros DrChrono is very powerful software that aspires to provide integrated solutions to many or all needs of a medical office. The customer support is absolutely the best part of DrChrono. It seemed clear to me that DrChrono was invested in listening to customer feedback and making updates to better serve their clients. Each page provides a great deal of information. It's worth investing the time to learn how to make the most of the software. Cons There was one day when significant updates had been made to the software without any advance notice to the users. Left work one evening, started getting messages about the changes from struggling staff the next morning. That said, this happened only once in two years, and was not typical of the software experience. Training period recommended. This is not necessarily pick-up-and-go software for most people. The learning curve is relatively high, solutions aren't always intuitive, windows err on providing almost too much information so it can be a challenge to know where to focus for the data you need in the moment if you're not familiar with the software. It may be useful to note that emails sent through Dr.Chrono to patients are not HIPAA-compliant. While it's technically possible to manage inventory in DrChrono, there are better services out there. Review Source CK Craig K. Physician Medical Practice Used the software for: 6-12 months ### "From a physicians perspective, a very unintuitive system with many idiosyncrasies that make it difficult to learn" February 3, 2018 1.0 Once again, an EMR that may meet the needs of administrators, but fails to help those who actually provide the health care services. Pros \- Lots of pre-programmed macros - built in dictation works well - Electronic prescribing works well on app based version (but zip code needed to find a pharmacy using the web based version) Cons \- Web based version very different from app based version - illogical provider work flow - steps needed to navigate through the system are unintuitive - very small fields in which to enter patient data (med hx, fam hx, soc hx, etc.) - Program did not initially store any patient data that was entered - i.e., patient information such as medical hx, fam hx, etc., was not being saved. Our IT people - had to work with drchrono to set up a 'button' to turn on to save this information - unable to compare previous labs side by side with new results - Results do not automatically enter into a patient's chart; thus unable to communicate with patients directly from screen that has either lab or imaging results - have to enter into the patient chart to initiate communication, then return back to your message or task center to continue processing other results Review Source Response from DrChrono March 21, 2018 Hi Craig, Thank you for submitting your feedback. We understand that you have had some concerns in regards to the general workflow and layout of the platform, and we would like to let you know that DrChrono EHR is robust and customizable to match your workflows. We've also been notified that your Account Manager is working closely with your practice to help customize DrChrono EHR to fit your unique needs. In terms of comparing lab results side-by-side, our team is currently working on this feature. Unlike other EHRs that release product enhancements once in a while, DrChrono constantly improves and releases new features and updates throughout the year. Stay tuned for an update from your Account Manger. We are glad to help resolve the setup questions and we’ll continue to follow up with your AM to ensure DrChrono is serving your clinic as needed. If you have additional questions or concerns, please contact your Account Manager or directly at ehr@drchrono.com as this is always an avenue for you. -DrChrono Team RS Robin S. Office Manager Medical Practice Used the software for: 2+ years ### "Disappointed in product" April 5, 2022 1.0 Until we find another EHR system, we are stuck. Would not recommend them unless they got better reporting and a help desk that knows their stuff! The system goes down or has lag times ALL THE TIME during the most crucial times of the day too. Pros The ease of scheduling patients and aesthetics look good. We do not submit claims to insurance, so this was one of the easiest EHR systems to use. Cons When you have issues, you have to submit a trouble ticket. You just can't pick up the phone and speak with someone. And they are mostly on India time, so that's an issue too. The reports suck. It's hard to run a business when you don't have decent reporting. We thought they could grow with us, but we've definitely have outgrown them. Reason for choosing DrChrono We were a start-up company, so it was all new to us. We liked the Sales Rep we had at the time (she's no longer there) and felt confident that we had support. Would love to find a reporting system that could integrate with drchrono, but guess what? They don't have one! Review Source CW Charles W. Physician Medical Practice Used the software for: Less than 6 months ### "The best way to describe DrChrono is 1 sentence, better yet, 1 word is: Amateur " July 31, 2018 1.0 I hope they change some simple things and this could pass as a functional EMR. Pros It is cheap and they tell you that they offer a lot of quick tools. Overall, I would say that procedure notes are actually really quick which is the way they should be. Having said that, they are quick if it is a routine procedure. Any deviation from routine and it's really difficult. The iPad App is very funcitonal compared to other apps, but is still limited by the architecture of the program as a whole. In 20 years when the general public knows how to utilize an ipad efficiently, this product could be really good as far as the check-in/data gathering phase of patient care. Cons The program has far too many limitations. Simple things like headers and subheaders aren't really even headers or subheaders. It's rather impressive. Customer support is almost non-existant if you want something more than the routine minimal functionality. This program can't even get prescriptions correct. They omit the start date and end date of a prescription. They say "the start date is the date you write it". Well, what happens if you write a controlled substance that doesn't start for a week because they just filled a 7 day supply from their surgeon? Well then you are left hoping that the pharmacist notices the DNF in the comments section (the comments section specifically states: do not put start date, or any other important information). Everything about this program is like a teenager that took a programming course and thinks that they can do everything now. They have canned videos to show you how to do basic things. After that, you're on your own. It's just you and the glitches in the system trying to find your way through life. I'm 30 and fairly tech savvy, so I've been digging really deep into the program to maximize it. On the surface it looks great. After you pass through the first layer of promises...good luck. Review Source Response from DrChrono August 8, 2018 Hi Charles, We don't see you as an active DrChrono user or customer in our system. If you need support or help with your account, please email us at ehr@drchrono.com so that we can assist you. Best, The DrChrono Team Kourosh B. Physician Medical Practice Used the software for: Less than 6 months ### "Bad Product, Bad Support, Bad Outcome" April 1, 2022 1.0 Horrible. My practice is in shambles as a result of this company's misrepresentations. Yet even knowing this the 45 minute talk I had with their director of sales did not include any apologies or remorse for their tactics. It was one of the infallibles shrugging off any responsibility as he looked proudly down upon the sheep. "It's your ex wife not your new one" he said! Pros Bells and Whistles looked good and promising for tele health visits and specific customization. Again, a beautiful building set on a faulty foundation. Cons In their fervor to make a sale they tell you that you are perfectly fine importing data from your last EMR and ready to go on day 1. After the sale they tell you that they can not predict how the upload will go and you may not have some of your data. In our case, we did not have any of the data! Imagine manually re-entering the data from the last 20 years. Run! Run! Run! Review Source JG Jami G. LVN Health, Wellness and Fitness Used the software for: 6-12 months ### "One of the best EHR available" January 31, 2022 5.0 I really like them, as they are attentive to my needs and are very thorough with their training. Pros I really like the ease of this EHR. I have worked with serval others, and this ones the easiest! Cons I offer several services in multiple rooms, and I would like to be able to select what services go to what room so when patients schedule online, they are scheduling into the correct room. This would help to reduce any overlapping with booking. I have contacted them about this, and they are looking into this. Review Source VR Verified Reviewer Customer Service Representative Computer Software Used the software for: 6-12 months ### "Easy to use and staff is very friendly. :)" May 24, 2018 5.0 Gaining great clients and having the honor to work with such a friendly team. This software makes not only my life easier but everyone else's and I just cant help to spread the word. Pros Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills. Cons No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :) Review Source Similar Products Featured