# Alumni Channel Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Alumni Channel the right Alumni Management solution for you? Explore 58 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/88330/Alumni-Channel/reviews --- Alumni Channel 4.5 (58) [View alternatives](https://www.capterra.com/p/88330/Alumni-Channel/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Alumni Channel Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews RS Rusty S RetiredEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “I also like the profile feature and only wish more classmates would have written about their post-high school lives.“ May 4, 2022 BM Barbara M Retired technology managerEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “More control over page layout The spell check is slow and sometimes buggy. “ May 3, 2022 RS Rusty S RetiredEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “I particularly like the ease with which the membership directory function works. “ May 4, 2022 EH Elizabeth H patient service specialistHospital & Health Care, 10,001+ employeesUsed the software for: Less than 6 months. “There was a bit of a learning curve with the software, however the customer support has been great, and they have been able to help us solve any issues we have come across.“ August 5, 2021 ## Showing most helpful reviews Showing 1-25 of 58 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JM Jared M. Principal Used the software for: ### "Alumni Channel is Easy, Fast, Fun, and Can Even Be Free" January 19, 2010 5.0 While there are plenty of competitors in the current market for alumni and membership groups, I wouldn't recommend any other than Alumni Channel. The products and services offered, features and benefits, and excellent customer service and support - combined with extremely reasonable price points will be the reason that my alumni network will continue doing business with AC for many years to come. Finally, with a very generous referral program, alumni and membership group leaders can run their networks virtually for free by promoting the power and potential of Alumni Channel. Pros Founding an alumni network for my high school was a piece of cake because of Alumni Channel's product and service. While I had a background in graphic and web design, pratically none of my expertise was needed from a design perspective. Nearly everything was automated and populating the system with members, content, and event info. was a cinch. Alumni Channel's services are pretty basic, but the number of features provided are pretty mind-blowing even to a designer such as myself. Personally, I bet I'm only taking advantage of 20% of the features provided and more are added each quarter. The customer service is fantastic; I don't know of another service that provides such excellent support and transparency. We secured over 1200 members within two years - all based on word of mouth marketing and Alumni Channel's excellent products. Cons There is nothing I can think of that comes to mind about any flaws or constraints with regard to Alumni Channel. Perhaps if I had the chance to take advantage of all the features, I could come up with something that as missing. However, from my experience, based on the needs of my alumni network, there are no issues I can think of at this time. Review Source ML Michael L. Online Community Manager Used the software for: ### "Alumni Channel" March 2, 2010 4.0 The site is simple and easy to use with a quick learning curve. I think it works great and would highly recommend the site for those that don't have IT creatives on-hand to manage and maintain their own website. Service from the staff is exceptional. Helpful responses come quickly to questions, concerns and requests. Pros Chris has been quick to respond to requests for adaptations/customization to the sites and most of the requests for customization were fulfilled. The simple and easy to use system allows me to quickly upload news and other information. The layout makes it easy for users to find new information. Cons With 3 different sites to manage, I find the slightly different formats used for storing/reporting alumni data make end of month reports more difficult than they should be. I would prefer to have the data in a MySQL compatible format that could allow for e-commerce and similar operations. The current layout leaves quite a bit of information below the fold. especially if there are expanded entries in column one. When I have asked colleagues to navigate the page, none have navigated below the fold far enough to see past the maps section without prompting. It would be nice to have greater feedback of usage patterns such as browsing sessions, heat maps, and deeper link analytics. It would be nice if the page creator utilized style sheets to maintain a consistent look when information needs to be moved off the main page (because of length, tracking, etc) on to a new web page. Review Source FS Frank S. Webmaster Used the software for: ### "Alumni Channel" August 27, 2013 3.0 Some of the highlights of Alumni Channel that have been beneficial to our Alumni Association include: 1)Self-managed profile management for each user 2)Links to Social Media 3)Event Management Cons: 1) Built on older framework that isn't as flexible as we'd like. Layout styles are dated and a bit stale, and using it requires training and Q&A. A better, more modern (less proprietary) framework would be helpful, that allows for better & easier layout, page, image and function control (without the intervention of the company). The ability to link data to other sources would also be helpful. Summary We tested three different content management offerings and chose Alumni Channel for it's function vs. cost. For our average user it works fine and offers the features they use. A more modern feel and look would be helpful, especially as we try to get younger alumni involvement. The owner is passionate about Alumni Channel, and as a result is swift to respond to questions and gets high marks for that. Review Source BM Barbara M. Retired technology manager Education Management Used the software for: 2+ years ### "My thoughts about using Alumni Channel" May 3, 2022 4.0 ALumni Channel has served our purpose very nicely. It has allowed us to engage our class alumni and increase communication between members. Pros This software is very easy to use. I wish it had a few more features. Cons I would like a few more features. I would like to position images other than left or right and would like some editing features for photos. More control over page layout The spell check is slow and sometimes buggy. Would like to be able to filter email lists. Like to be able to set up easy yes no questions on site and tabulate results without using separate survey software . Reason for choosing Alumni Channel Price and ease of use Review Source Response from Alumni Channel May 11, 2022 Thank you, Barbara, for being with us for over six years. We are working on upgrades and hope to deliver some news this summer. AG Antoneta G. career guidance counselor, platform administrator Used the software for: ### "Comprehensive platform, excellent quality team" March 12, 2016 4.0 First, I want to say that I offer a good review for platform and team. I belive the platform is very complex and contains information written for made easy of use . I think it can be an excellent model for programmers. It is important to collaborate better with colleagues and Chris provide support on request. When I asked in the email I received information support and understanding. That the strong points I see the complexity of the platform, the diversity of information that can be posted, good possibility of use, excellent quality of people who provides the support from the team. The weaknesses are: sometimes the platform is open or work hard and yes sometimes errors - does not allow access in a given area, does not register occasionally change entered. Shall be remedied later at the Retry. As ideas I need: - for the preparation of changes on the platform, improvements, change appearance, proposals, ideas to know about 1-2 months before, - for the Romanian language, to be able to use all diacritics - I can not currently use , (if is possible), - a possibility to have permanent access to the number of graduates of all promotions/all data entered on them - if the graduates may delete their account, this is no longer possible - we have the institutions that require these data as numbers or files with the complete data. Personal, I will give myself how long it takes for the platform and graduates in future, because I wish to know all about the platform and its use, about my graduates and is an opportunity to use a wonderful platform that this and should cooperate with the team. Review Source CE Charlie E. Retired Pilot Airlines/Aviation Used the software for: 2+ years ### "Review of Alumni Channel" August 9, 2018 5.0 I am able to provide classmates with accomplishment of all our classmates. Pros As webmaster, I write reviews about our alumni. The software allows me to present interesting stories about what our classmates have done since graduation. Cons I do not use many of the software features Review Source KB Keisha B. Webmaster and Software Engineer Used the software for: ### "Webb Institute Review" March 18, 2011 5.0 There is perhaps no greater challenge in a fast-growing organization, than finding great organizations capable of ensuring success. We encountered just such a challenge at Webb Institute. I was tasked with finding brilliant minds and passionate hearts to help our organization serve our growing thousands of faculty, students, administration, alumni and parents. Alumni Channel has both, and was a perfect fit in our time of greatest need. They are a consummate team-player; positive, upbeat and fun, focused and capable, innovative with ideas and always open to improving the status-quo. When tasked with reinventing everything the organization knew about virtual and online properties-- they came through in a big way. Alumni Channel researched and implemented industry best-practices, reworked and reconfigured our areas of opportunity, and creatively remastered our virtual world--all while keeping the organization's mission as the central focus. Pros Many of the pros of the system are its ease of use, customizable databases and interfaces, meet the needs of end users on all computer levels, and feature an ever changing list of enhancements that try improving the system; while maintaining superior customer service. Cons I to date have seen no cons with Alumni Channel. Review Source JR J R. Director of Outreach Used the software for: ### "Excellent value. Flexible site. Superb customer service" March 14, 2012 5.0 I highly recommend Alumni Channel. Pros When we were first setting up the site, Chris was extremely responsive to our wishes and took great care to adapt the site to meet our needs. He continues to be very responsive to queries or concerns. The site is easy to use for both alumni and admin. There is very little site maintenance required, and exporting data is straight forward. Chris takes excellent care of his customers and is constantly making improvements and adding enhancements. He understands that an alum site must adapt to the evolving expectations of alumni. He also understands that reliability and security are of paramount importance. Alumni Channel is very reasonably priced, especially compared to its competition. Cons Chris updates and improves the site's features so frequently that his instruction manual can't keep up with the changes. But, features tend to be very easy to use and intuitively designed so instructions generally aren't necessary. And, Chris responds very swiftly to questions; so frequent updates are not a problem. Review Source KS Kathy S. Retired Used the software for: 2+ years ### "This website has been a wonderful tool for reaching out to former classmates." September 2, 2017 5.0 Pros I like the fact that you are able to view all users from their respective graduation years, and read their updated bio. I also like the fact that you can post events being held. Since our school has been closed for years, it has enabled us to find and connect with former classmates. Cons There is very little that I don't like about it. The only problem I have is sometimes I have a problem sending out email blasts but the support always helps. Review Source JS Jove S. IMI Philippine Representative Used the software for: ### "Customer Service" March 18, 2011 5.0 If your looking for the kind of customer support which puts you on a down to earth level between provider and client, then I highly recommend Alumni Channel. At the end of the day, you want someone to be there when something goes wrong, nothing has gone wrong so far and I would say that is mainly due to the fact that Mr. Gehringer has always been there to make sure things run smooth even before I have to ask. Yours truly Jove Schrottmann IMI University Centre Pros It's relatively young and has room to grow. Customer support is always present and willing to make adjustments in order to accommodate the needs of the client. Prices are not overly expensive and you get your money's worth apart from being able to speak on a level with Mr. Gehringer who is always friendly and willing to be of assistance. The supporting material is always there, such as the manuals and even an alumni plan to help clients get started towards successful alumni community developments. Cons Mr. Gehringer does not have enough hands and heads. (that's a joke) Review Source TG Tara G. Director of Development & Special Events Used the software for: ### "STB Alumni Site Review" May 13, 2010 4.0 As admin would like to have an easier way to edit someone's profile Pros Finding information is easy. Cons Have problem exporting individual classes to excel - doesn't work. Review Source Response from Alumni Channel May 17, 2010 Exporting class data to an external file can easily be accomplished using your Membership Report in the admin page. Just pull up the report and click Revise to enter the criterion Year = xxxx. You also can easily edit another's profile by selecting the profile and clicking 'My Details'. Then select the option below the profile you wish to edit. EF Evangeline F. Director of Alumni Affairs Used the software for: ### "Excellent customer support, good value" August 14, 2012 4.0 I would overall recommend Alumni Channel! Pros We had a lot of specifics we wanted on our site and Chris was very accomodating and helped us to get the site we wanted. He has been always available to answer questions. We had a tight deadline and he helped us meet this! Cons There are some restrictions with what you can change and how much you can do yourself. The user manual can be a bit clumsy to use. Review Source JF Jennifer F. Director of Advancement and Alumni Affairs Used the software for: ### "Fantastic" May 18, 2010 5.0 We needed a new alumni website that was user friendly. We were recommneded to them by another school and they far exceeded our expectations with service, quality and price. Pros Very user friendly. Great value for price. Excellent personal customer service. Cons Not as flexible as if you had built your own website...but the pros far out-weigh and cons. Review Source CE Charlie E. Director of Development Used the software for: ### "5 star ratings in every category, highly value this product/service" April 21, 2009 5.0 5 star ratings in every category, highly value this product/service Pros Very user friendly, fantastic customer support/ response time, software features, discussion boards, click and pledge feature, view finder...475 users w daily registrants...good activity from alums, 5 stars in every category! Cons none at this time Review Source TM Tim M. President Used the software for: ### "Alumni Channel" March 29, 2013 4.0 Alumni Channel has been a very helpful tool in helping us organize our alumni contact information and for sending out information on news and events. I highly recommend it! Pros See below. Cons As do most programs with a robust functionality, it takes some time to learn how to navigate around the site. But it is worth it. Review Source LP Linda P. Co-founder/Site Administrator Used the software for: ### "Excellence" January 19, 2010 5.0 100%, would recommend highly. Pros The Alumni channel has been a pleasure to deal with from the first day we contacted them. Continually updated and improving features. Always open communication and the best customer support I have ever had. Cons Absolutely none. Review Source OA Owen A. Used the software for: ### "Alumni Channel is great for all Alumni worldwide." April 24, 2017 4.0 I find it so awesome using Alumni Channel to build our website. I am still learning and hope to do amaising thing with this site. Review Source Response from Alumni Channel April 24, 2017 Thank you, Mr. Anderson, for the good review. We work hard to provide a reliable service to assist you manage, and communicate with, your alumni. TH Tuesday H. National VP Midwest Region Used the software for: ### "great customer service" June 29, 2011 4.0 I would recommend this to other groups in our position. Pros great customer service, easy to use Cons it would be nice if there were a cleaner, less cluttered interface Review Source KD Kelly D. Executive Assistant and Event Coordinator Used the software for: ### "Admin" April 7, 2010 5.0 Definately reccommend Pros Easy to use. Cons Would like to be able to add a link from the upcoming event section. Review Source RS Rob S. Used the software for: ### "St. Norbert School " May 31, 2014 4.0 Great product. very comprehensive. Review Source DG David G. President Used the software for: ### "Any academic group seeking to create a web presence for their alumni or members should go with." April 21, 2009 5.0 Any academic group seeking to create a web presence for their alumni or members should go with Alumni Channel. There are some other similar sites out there, and they either offer a similar level of service for an overinflated price, or they force alumni to pay for every little feature and drive them away. Alumni Channel is the perfect package at the right price. Sounds like an ad campaign, but it's really how we feel about it. Pros Customer support and customization. They have been extremely helpful in working with us in set-up, customization of website features, pricing structure, and all aspects of supporting the product. And the site features are exactly what we need for an alumni communication center. Couldn't ask for a better set-up or a more responsive support situation. Cons None, really. The only Con that comes to mind is that the product advertiser that is the default on the site is nowhere near as responsive and got or name wrong for a long time. Their loss, as no alumni would buy a product with an incorrect name on it. Review Source JL Joseph L. Director of Alumni Relations Used the software for: ### "Outstanding Quality, Creativity and Service generating results for our 4 websites!" August 2, 2009 5.0 What I like most about the Alumni Channel is that they never rest on their laurels. They are constantly offering fresh ideas to help our organization meet its objectives. They are constantly sharing "best practices" to give us great ideas for dealing with our constituency and for keeping our alumni connected. I couldn't ask for a better company to help us maintain the quality service we pride ourselves in delivering to our alumni. Pros We were one of their first customers, starting with one website and growing to four. Prompt, personal service is one of their hallmarks. They are pro-active in dealing with us and don't wait for us to request services, but prod us to do more with the services they offer. Highly recommended for anyone wanting to operate a worry-free website. Cons If there's any "con" it is with us not availing ourselves of their many services, thus making it an ideal company for the organization that doesn't have the personnel to manage their own site. Review Source RS Rusty S. Retired Education Management Used the software for: 1-2 years ### "Liberty HS Class of 1961 Website" May 4, 2022 4.0 Had it not been for \[SENSITIVE CONTENT\] and Alumni Channel, we would not have launched a class website. I wish we would have done it sooner, but it is read by over 100 people each month and is an excellent way for us to keep in touch generally and to communicate important information. Pros I particularly like the ease with which the membership directory function works. I also like the profile feature and only wish more classmates would have written about their post-high school lives. Cons I am a user and not an administrator so what we have suits me. Review Source KJ Kristen J. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Alumni Channel" September 5, 2018 5.0 We have been able to connect more rapidly with more of our alumni Pros It allows multiple users and is not dependent on one person managing a very large website Cons If I do not use the features it is very easy for me to struggle when I come back to update. Honestly I think it is more a problem with me and how much I use it not actually with the software Review Source DY Dae Y. Teacher Used the software for: ### "Alumni Channel Web Services Review" May 13, 2010 4.0 Recommended if you are somewhat web-savvy, and don't mind using that knowledge to get things going. Bottom line, the service works to create a community. If that is your end goal, alumnichannel.com will do it. Pros Operator is very involved, has good recommendations to create a successful alumni site, keeps on top of things. Implementation of requested features happens relatively quickly. The service does work to create a community. Cons Site has the features, but it feels like it is strapped together, as opposed to having a unified interface. This may only be a con for those looking for an "iPhone"-style interface for making the website. No way to easily re-design the site, but I'm sure it would be added if asked (I haven't asked yet). Review Source Similar Products Featured