# Page 9 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 9 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 9 - Reviews of TeamSupport ## Showing most helpful reviews Showing 201-225 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jesse S. Operations Manager Medical Devices Used the software for: Less than 6 months ### "The best customer service!" September 1, 2017 5.0 Pros The reason I selected TeamSupport over the competition was for the powerful custom reporting abilities, which are very easy and intuitive to create. Another feature that stands out is their customer service. Anytime i've submitted a query, I've had turn-around same day, and generally within the hour (if not immediately.) Cons Some of the rules and things during build-out do not seem as intuitive as they should be, however TeamSupport offers a ton of educational webinars and resources to guide you through. Review Source CK Christopher K. Customer Service Manager Utilities Used the software for: 6-12 months ### "Team Support-Internal Management for an External Benefit " October 28, 2016 4.0 My company Aegis Energy Services was on the hunt for a software that would allow us to track and manage requests and support through multiple departments. Our search took us to Team Support where we were instantly met with a high level of customer service from our rep. His patience and knowledge guided us through the process and eventually led us to settle on Team Support for our needs. While I am aware that Team Support functions primarily for external customers and portal use. We have been pleasantly surprised with how it has adapted to meet our needs. The ease of access as well as customer support has allowed us to move forward with several projects that were not possible before. We are quite happy with the choice of Team Support and know that in the future we will continue to add more users as we grow as a company Pros Ease of access Customer Service Ticket automation system Cons Report function is complex. Review Source ST Sarah T. Tech Support and trainer Information Technology and Services Used the software for: 6-12 months ### "Easy and proactiv" March 20, 2017 4.0 We are within our first year with TeamSupport, and so far, the response is amazing. A few things still need fine tuning. When we have made a few improvement requests, the team was very proactiv if adjusting to it. I am looking forward to the coming years working with TeamSupport as they are dynamic and will no doubt develop new tools to help our support team! Pros I like how easy it is to use. The design makes it light, and the functions within make it efficient Cons I don't like that whenever a list of something is presented, like the products within a customer, they are in no particular order. When we created our products, we took care of giving them a prefix to group similar products together. Yet, the products are listed in random order and we need to click 3 times on the header to get it in alphabetical order. Review Source SO Sid O. Intern Computer Hardware Used the software for: 1-2 years ### "Decent for tickets | Lack of features" July 10, 2019 3.0 TeamSupport was a fair software that helped manage tickets on a daily basis but more features need to be added. Pros The usability was extremely easy. Tickets can be separated into groups, urgency of tickets can be set, there is a tracker to see what group of tickets are most frequently opened/closed. Cons Fields cannot be added. There is a lack of "editing" as users have only a set amount of functions they can work with. Review Source Patrick M. Technical Support II Information Technology and Services Used the software for: 1-2 years ### "null" November 9, 2017 5.0 Review Source VR Verified Reviewer Product Expert Computer Software Used the software for: 6-12 months ### "Good enough Support Software, a few features away from great" April 10, 2019 3.0 Pros Starting-up is easy, and the users and workflow setup is achieved in no time. So it is definitely possible to start with a support desk in a few days. Cons Integration is not ppiece of cake, needs extensive use of the REST API (which works though). As with many other Support softwares, the customer experience does not seem to be the main concern, and the providing info in .CSV format, without the needed flexibility and graphical representation of information (no hyperlinks, no PDF, no graphics) makes a very limited customer hub interface. Review Source ED Erik D. Systems Engineer Telecommunications Used the software for: 6-12 months ### "TeamSupport Review" April 15, 2021 4.0 I started a new position here at Indigital, which utilizes TeamSupport. I was able to pick up the TeamSupport software very easily. Pros The search functionality in TeamSupport is excellent and extremelu user friendly. Chat functionality is convenient. Cons The GUI interface is not easy on the eys. Review Source Response from TeamSupport April 22, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. MP Misha P. Applications Support Manager Non-Profit Organization Management Used the software for: 2+ years ### "TeamSupport is just what we needed to manage our organization's support ticket requirements." September 12, 2017 4.0 Pros I love the flexibility that comes out of the ticket automation features. It allows me to do a lot of pre-triage modification of tickets, and to automatically assign tickets to the appropriate personnel based on preset characteristics. Cons I sometimes struggle with the amount of notifications that get sent out. There's a happy medium between too many emails and not enough, and I haven't quite found that sweet spot yet. Review Source VR Verified Reviewer System Administrator Utilities Used the software for: 6-12 months ### "Wonderful ticket system" April 9, 2019 5.0 Pros I love how I can visually see all my open issues in one place. Cons The setup and configuration of TeamSupport were a little tricky to get right. Review Source JB Jordan B. Project Manager Used the software for: 1-2 years ### "Team Support has been a good useful tool for our team to track and manage tickets from customers" September 19, 2017 4.0 Pros I like that the software allows the customers to view the status of their tickets. It makes sending and requesting updates easy. The knowledge base section is a good tool for customers to be able to review. Being able to categorize tickets based on products allows for easily referencing back to older tickets. They hold webinars to help teach on their software. Cons The software is not always the easiest to navigate. The search feature is good but does not always bring back relevant results. Setting up some of the features in the admin section is not intuitive. Pictures entered into comments do not always display when sent to customers. The software seems to lag or not update for periods at a time for our team. Review Source VR Verified Reviewer Application Development Specialist Information Technology and Services Used the software for: Less than 6 months ### "Best tool for customer support " July 22, 2022 5.0 Pros Processing tickets are much easier. Status of the tickets are sent via email which helps in efficient tracking. Cons Most of the features in the tool are not user friendly. Reports generated by the tool are not efficient to track and requires manual support Review Source JP John P. CS Team Lead Used the software for: 2+ years ### "Great for creating and tracking issues" June 20, 2018 4.0 Pros The reporting feature is extremely helpful and easy to use. Being able to create and manage custom reports helps identify critical issues and direct workflow to those issues. Cons The UI can be a bit clunky and the software seems to sometimes have a problem refreshing to the correct ticket/item. IE-even after deleting a ticket and/or refreshing the screen, the reading pane will still show the deleted item. Review Source NA Nova A. Tech Support and Training Manager Information Technology and Services Used the software for: 6-12 months ### "Improved efficiency and reliability" July 6, 2016 4.0 TeamSupport has greatly improved my team's turnaround time and effectiveness for our customers. this has led to happier customers. Pros The interface is easy to use and navigate. The feature-rich environment offers many options for us to service our customers and keep them happy. The permissions are simple and make it easy to allow or lock the facets of the system as needed. The number of canned reports is fantastic and custom reports make it easy to get metrics. Cons The Ticket Automation does not always work the way we would expect. The number of API calls to Salesforce is exorbitant and often goes over our allowed amount. The calendar feature is a bit limited. It would be nice to use it to track training tickets and sessions. Review Source CT Candice T. Software Trainer and Support Consultant Information Technology and Services Used the software for: 2+ years ### "TeamSupport is the best customer support tool" March 20, 2017 5.0 TeamSupport is by far the best customer support tool I have ever used. It is both efficient and effective in communicating with clients and keeping control of what is happening on your support helpdesk. Pros The control it provides a business with, in terms of maintaining control of their customer support function. Cons I don't really enjoy receiving emails for the groups that I have been added to, regarding tickets I am not really party to. Review Source JC Joshua C. IT Manager Utilities Used the software for: 2+ years ### "Easy to use" May 18, 2019 4.0 Internal tickets for both IT and remote technical issues. Pros The ease of use, setup, and workflows. The visually appealing layout and automated reporting. Cons The mobile app is very limited. Watercooler is unneeded. Review Source HH Heidi H. Information Technology and Services Used the software for: 2+ years ### "Innovative Ticket Management Software" July 8, 2016 5.0 We have used Team Support for over 6 years now. They are a part of the team now! We like that they are constantly innovating their solutions and coming up with new ways to help their customers do more work in a shorter amount of time. Pros The features - the ability to mass close tickets, being able to define different ticket types and have workflows for them, having auto complete templates. Cons Sometimes the connection can be a little pokey. Review Source RB Ryan B. IT Support Spec. Information Technology and Services Used the software for: 1-2 years ### "Absolutely love it! Don't have a single complaint!" September 12, 2017 5.0 Organization and customization are the key features that help me. Pros Team Support has been a huge factor in how well organized our IT department has become. Being able to track all past and current work, as well as search and use our old tickets, has made all the difference in the world. The ability to be able to customize our portal is fantastic as well. Review Source KV Krishna V. Investment Analyst 1 Investment Management Used the software for: 1-2 years ### "Raising Ticket" June 18, 2020 5.0 It is wonderful, and easy to use. Have been using it sine 1.5 years and would definitely suggest everyone. Pros 1\. Wonderful functionality 2. Easy Interface 3. Glitch Free. Cons Finding customer name is little tricky and take lot of time to get pop up Review Source Response from TeamSupport July 7, 2020 We sure appreciate the positive review, Krishna. All feedback helps us continue to improve, and I will forward your comments to our development team. Sam S. Vice President of Technical Support Used the software for: Less than 6 months ### "Excellent, reviewed many systems and this one has all the features we wanted at affordable pricing!" June 5, 2018 5.0 Pros The layout and design by far are the best features. The ability to assign to tickets customers and/or contacts is a great feature. We use it mainly for B2B and many times an individual is not the customer a company is, TeamSupport allows us to assign in such a way. Cons Would love to see a flexible pricing plan like some others offer. For instance a price for users who just use certain features like reporting, or maybe a per use option as well. Review Source Mayank W. Data Entry Operator Information Technology and Services Used the software for: Less than 6 months ### "Team Support" December 1, 2018 5.0 Overall experience is that you should just go for it Pros One of the best softwares available which has been considered as the performer, the thigs that i like the most is that it is very responsive in terms of providing customer support for B2B bussinesses. It is one of the best customer sofwares. Also the help desk feature adds cherry on the top. Cons The things that i like least is nothing i have been using it for last 6 months but havent found any till now. Review Source NB Natlie B. IT Information Technology and Services Used the software for: 2+ years ### "Great Product" May 21, 2020 5.0 I love the product nd the ease of use the customer service is great also Pros i love the fact that i can track tickets and users Cons i dont like that I cant appy a resoltuion to more than one ticket Review Source KCC Kevin Christopher C. RF Optimization Engineer Telecommunications Used the software for: 1-2 years ### "Excellent, knowledgeable, fantastic support.." March 14, 2019 5.0 Highly recommended support software. A must have! Pros I can say that this software is one of the greatest support software that we are using very intuitive and helpful for us as a team. They even help us manage our customers. Cons Expensive. That is the only thing that think might be a con. Its cost per agent per month is a bit costlier. Review Source KY Ketty Y. bookkeeper Wholesale Used the software for: 1-2 years ### "Popular used by IT people" September 22, 2022 5.0 Pros it is easy to use and my IT support team use it for years Cons I didn't come across any trouble while using it Review Source Response from TeamSupport October 7, 2022 Ketty, Thank you very much for your great review! We are glad that you like your TeamSupport product and you find it easy to use. Thanks again for your review :) LC Lynnetta C. Information Technology and Services Used the software for: ### "Teamsupport crashes way too often." February 20, 2015 3.0 Team support crashes way too often. There are other programs that I have used like Remedy and Track-it and they don't have the same issues. The crashes are far too many. It also freezes up to where I am unable to click on anything or highlight the words on the page to copy and paste. I have to use the page refresh key when this happens to then wait for the page to reload.....which seems like forever when you have a customer on the phone. Pros I like the fact that you are able to click on the knowledge base right from the list on the left hand side of the page. Cons I don't believe the email functions work properly either. We have a lot of customers complaining about not receiving the emails that we send out. Review Source Response from TeamSupport February 23, 2015 We do apologize for the system issues you have experienced. As explained in our communications we have been performing upgrades and improving our systems to address our rapid growth, and this has resulted in some growing pains. Please know that our #1 goal is always to provide uninterrupted service, and you should notice marked improvement going forward. Thank you again for being a valued customer, and please contact us directly if there is anything we can do to help improve your experience with TeamSupport LM Lori M. Support Analyst Computer Software Used the software for: 1-2 years ### "TeamSupport Review" May 14, 2019 4.0 Pros The program is very Easy to use. I like the reporting module. Cons Often requires us to refresh. Screen display is mixed up or refresh shows it spinning. Also would like more options to filter within a screen. If I select a customer I would like to be able to filter the tickets by the columns in that screen. Review Source Similar Products Featured