# Page 8 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 8 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/87908/TeamSupport/reviews

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TeamSupport

4.5 (848)

[View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 8 - Reviews of TeamSupport

## Showing most helpful reviews

Showing 176-200 of 848 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AH

Angela H.  
Junior Systems Administrator  
Information Technology and Services  
Used the software for: Less than 6 months

### "TeamSupport is a worthwhile ticketing and customer support product "

October 12, 2022

4.0

We use TeamSupport primarily as a ticketing system for our Customer Support services.

Pros

TeamSupport is easy to use; has amazing robust features and integrated quite easily into our existing business processes. The Customer support team are very helpful and know the product quite well. It is easy to keep track of tickets and respond to customers timely. Also, you can look up tickets that had been issued in the past.

Cons

Sometimes looking up tickets issued to customers can be troublesome. The search feature sometimes performs poorly; especially when looking up tickets issued for past events.

Review Source

DD

Dianne D.  
Community Manager  
Real Estate  
Used the software for: 6-12 months

### "Ease of use"

April 30, 2020

5.0

This is an excellent tool to keep track of conversations, actions taken, and timelines for our customers and vendors.

Pros

Product is so easy to use, understand, and apply.

Cons

So far, I have no complaints. It works well and has made communicating with customers much easier.

Review Source

Response from TeamSupport

May 1, 2020

Thank you for taking the time to review TeamSupport, Dianne. Glad to see you're enjoying the platform, particularly the ease of use. We're here to help if any questions arise or you'd like to inquire about additional features. Did you know we have a monthly webinar on the fourth Wednesday of the month exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university

AA

Audrey A.  
.Net web developer  
Computer Software  
Used the software for: 1-2 years

### "All in one product"

September 30, 2018

5.0

We tried different kind of products to support the needs of our clients and Team support have it all to satisfy there needs.

Pros

Team support is so great that it almost everything that you needs on your daily life , you can create custom fields such as anything you want product ,email templates,tickets, work flows and many more such a great product!

Cons

There is a issue on text formatting and editing I changes font size unexpectedly fixing it may help me love this product more, Overall this product it's a great product.

Review Source

Derick S.  
Certified eClinicalWorks Support Technician  
  
Used the software for:

### "Great ticketing system for technical support"

February 20, 2015

4.0

My company has tried several products to track our ticketing of customer issues, and TeamSupport is by far the best. There are several features that make customer contact and followup extremely easy and efficient.

Pros

\-Being able to contact clients directly through TeamSupport instead of through a personal email -- makes sure that all correspondence is recorded and accessible to other techs -Being able to set reminders for yourself to follow up on tickets -Allowing internal users to subscribe to a ticket to let them keep track of what's going on with the issue without having to be listed as a contact -Excellent customer service

Cons

\-Recently, they've been having some slowness and downtime. Never lasts for more than a few minutes, but can be frustrating. They do respond to it quickly, and hopefully this is only a temporary issue.

Review Source

KS

Katie S.  
Programming Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Team Work Makes the Dream Work"

March 17, 2017

4.0

Teamsupport is a great helpdesk software. I really like how the made it so that agents can avoid collision on tickets. They make improvements regularly which is nice to see. It is easy to train new agents on Teamsupport which is definitely a bonus! Ease of use is fantastic!

Pros

Ease of use and agent collision avoidance. Ticket Queue is nice and clear. Reports are exceptional.

Cons

When you go to correct a word in the middle of a sentence, the curser goes to the end of the sentence instead of staying where you want to make a correct or additional notes. The email component, would like to see an address book to make it easier to email other agents or customers. Currently you have to type the whole email in yourself which is time consuming.

Review Source

CW

Chris W.  
Customer Support Rep III  
Information Technology and Services  
Used the software for: 2+ years

### "Great for our usecase"

May 15, 2019

4.0

we use this software all day/every day in our business, and use it to manage thousands of tickets per day. All in all its a great tool.

Pros

Overall it meets the needs of our company. We have a way to create, track, manage, and export ticket information. Great support.

Cons

some clunkiness in the search features, but that could be related to our use and old data.

Review Source

JH

Jorge H.  
Strategic Advisor  
Education Management  
Used the software for: 2+ years

### "My experience whit TeamSupport"

May 14, 2019

5.0

I have all the info I need of my customers and the interaction with the rest of the company helps us to manage our business efficiently. I'm not the software administrator, whatever, some few times any trouble appears, it is solved in a short period of time.

Pros

Easy to learn, useful information, reliable, get access anytime anywhere.

Cons

Have more functions than others we used before

Review Source

AT

Andrew T.  
Help Desk Technician  
Financial Services  
Used the software for: 1-2 years

### "Easy system overall. 4/5"

September 1, 2020

4.0

Pros

Managing tickets is extremely easy. Robust reporting system. Good wiki/Knowledge base system. Support is helpful and mostly quick to respond.

Cons

Reports are a little difficult and confusing to set up.

Review Source

AE

Arroxane E.  
CEO  
  
Used the software for:

### "Simple for employees and customers alike"

December 7, 2009

5.0

There is nothing like TeamSupport with all the features and capabilities--as well as the free tech support--available for a reasonable price to smaller companies. And when you compare to more expensive, off-line systems, you find that TeamSupport still offers greater flexibility and a superior interface. Since switching to TeamSupport, our customers have more respect for our business and faith in our customer service. Their confidence in our products means increased word-of-mouth advertising and quality reviews. Moreover, happy customers come back for later versions, new products, and expanded services.

Pros

We chose TeamSupport not only for the features and convenience, but the easy to navigate, simple to understand, and quick to learn interface. Adding, updating, and closing tickets is intuitive and uncomplicated. It's much easy to work together, recycling information from ticket to wiki entry. Customers have the option of self-service, decreasing the time to find the right solution. Customers appreciate the user-friendly portal which shows exactly what they need. TeamSupport enables a smooth workflow so everyone gets things done faster and with fewer complications. We're able to understand and communicate better with our customers thanks to the 360-degree view of our customer base.

Cons

There are always complications to working on the web. Obviously, if your Internet connection is unreliable, you will have problems using software-as-a-service to some degree or other.

Review Source

Davor T.  
helpdesk specialist  
Information Technology and Services  
Used the software for: Less than 6 months

### "Best Helpdesk software out there!"

December 11, 2019

5.0

As someone who worked in helpdesk for years I can tell you there is no better software than TeamSupport for this field. Its supper easy to use and most importantly automated that makes our work so much easier.

Pros

Ease of use and top-notch interface are what I like the most about TeamSupport. It has all the things you need to quickly and accurately respond to customer inquiries. You can also copy/paste screenshots in to tickets which have been immense time saver for us.

Cons

Its hard to find a flaw to TeamSupport, but I have noticed that sometimes loading times for tickets and reports can be a bit longer than they should be.

Review Source

CO

Cristina O.  
Customer Support Manager  
Photography  
Used the software for: 6-12 months

### "Team Support - Great Tool for Customer Management"

May 17, 2019

4.0

The onboarding and sales process were stellar. I felt that the representatives were always there for us to find solutions to unconventional problems.

Pros

I can track the issues by customer/account or by account representative. The reporting shows me what is still pending to be handled and ensures that we always follow up with our customers with solutions. It is pretty customizable with templates that expedite the process of tracking/handling issues.

Cons

When we tried to feed multiple email boxes from employees into the system, it merged some that had the same subject line so we had to use one email box for our customer support tickets instead.

Review Source

Ram B.  
Architect  
Computer Software  
Used the software for: 6-12 months

### "Team Support-Customer B2B"

December 19, 2018

5.0

Quick resolution for any products

Pros

Ability to support with customer focus Better Ticket Routing scenario and it can track better with products very good especially on CRM integration

Cons

I dont see any bad about this product,bec we use it.

Review Source

RB

Rafik B.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "Great B2B Support system"

October 28, 2016

5.0

After using an other B2B support software that had yes a lot of features, but was taking us more time to create and close the tickets then resolving the problem, we looked around at all B2B support software. We did choose TeamSupport after testing and evaluate more than 10 systems, we decided to go with TeamSupport after some hesitation as it was a quite young product, however, this is the best move we did as they are proactive to add features and have a great support team. Our users loves it, they can do their work faster than ever. My manager love it also, as the reporting give her the ability to measure and bring the KPI that I require.

Pros

Easy to use and to learn. Flexible to fit our needs.

Cons

Should be multilingual as we live in multilingual Word.

Review Source

DT

Darythe T.  
Client Services manager  
Human Resources  
Used the software for: 6-12 months

### "Wonderful Resource"

January 6, 2020

5.0

TeamSupport has wonderful customer service and the team is always there to assist. I needed an OOO message and couldn't find instructions online so I emailed our trainer on Christmas Eve and he actually responded within a few minutes.

Pros

This software keeps my client requests organized and ensure that the proper responses are sent in a timely fashion.

Cons

I would prefer to SPLIT tickets instead of just cloning.

Alternatives considered

[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing TeamSupport

Cost and design of the interface

Review Source

KS

Kim S.  
Implementation Analyst  
Facilities Services  
Used the software for: 6-12 months

### "Ease of Use"

September 25, 2020

5.0

I love it.

Pros

I use this product on a daily basis and it is extremely easy to use. I love the way we can track conversations and responses in one location so it's easy to stay up date with all the interactions and items that need to be done.

Cons

Desired feature ~ I wish there was a master Save button

Review Source

Response from TeamSupport

October 22, 2020

Thanks Kim for leaving this awesome review. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

AS

Anurag S.  
SSE  
Information Technology and Services  
Used the software for: 2+ years

### "TeamSupport usability"

May 19, 2019

4.0

It been a decent one and looking forward for more work.

Pros

The Software is a decent tool for ticketing reporting and assigning to users and keep tracking of tickets. Also like the Product Version release reporting and association of Products to Customers

Cons

The Reporting graphs produced are not up to the mark.

Review Source

Newton B.  
Bioinfortmatics  
Higher Education  
Used the software for: 6-12 months

### "Saves lot of time"

July 22, 2019

4.0

ok

Pros

This is a software used to develop customer interaction and help. It is very useful for many online customers.

Cons

Sometimes the chat sessions get too long to respond and gets interrupted in between and get cut.

Review Source

EG

Eddie G.  
Software Support Engineer  
Hospitality  
Used the software for: 6-12 months

### "Team Support Review from a Support Engineer"

May 17, 2019

4.0

It is a good tool that is easy to use and gives you the functionality to provide a better service to customers.

Pros

The great thing about Team Support is that the system helps keep my tickets organized and I can easily follow-up on the status of each one. It helps me do my job better and helps my clients stay happy with our product

Cons

The phone and iPad app is very limited in functionality. I don't even bother to use it. I don't have many settings to customize my personal account. I would like the option to add a signature to my responses and also have an option for a dark theme. and customize my account photo.

Review Source

DF

DENISSE F.  
Customer Service  
Accounting  
Used the software for: 2+ years

### "Great software!!"

May 17, 2019

5.0

There is an easy communication with our clients. We can communicate internally as well as externally which made this more functional.

Pros

I like the features as well as the easy way to create tickets and reports.

Cons

There is nothing I can say about it. As I said before, it is user friendly. Very easy to manage.

Review Source

FM

Flore M.  
Chef de projet/televente  
Sporting Goods  
Used the software for: 1-2 years

### "Génial "

December 16, 2022

5.0

Pros

Switch facile et bien géré très bon logiciel

Cons

Un peu lent mais en prenant le temps on y arrive

Review Source

Emeka O.  
International Students Panelist(Global Programs/ISSO)  
Higher Education  
Used the software for: 6-12 months

### "TeamSupport is a great help desk software for business."

October 11, 2018

5.0

Pros

This software very intuitive; it is easy to get started with and also very customizable.

Cons

Nothing negative has caught my attention, although they could do well with adding more functionality.

Review Source

Crystle H.  
  
Information Technology and Services  
Used the software for:

### "Great Value Great Features"

August 10, 2014

4.0

I have used the team support ticket system for my IT consulting business for a few years. I love that customers can submit tickets simply by sending an email and update tickets by replying to ticket update emails. The application stores all customer info in one place, is very versatile and customizable..

Pros

Ease of use for customer and support staff. Highly customizable application and ticket automation Very affordable for small businesses Has a useful mobile app Team Support staff gets 5 stars, they are responsive, helpful and nice to work with.

Cons

They have a great customizable web portal that comes with the regular price, however it is not secure unless pay extra, which renders it useless unless you pay. On occasion, their system has problems but they are resolved within a few hours.

Review Source

PW

Paul W.  
Deployment Manager  
Information Technology and Services  
Used the software for: 2+ years

### "TeamSupport empowers a support group to take ownership of user submitted issues."

July 18, 2017

5.0

Easy to use, and easy to manager.

Pros

TeamSupport is a fantastic product that allows our product and support group the ability to provide excellent support. The interface is intuitive, and fully featured. The TeamSupport "support" group also does a great job of notifying it's customers of potential issues.

Cons

There have been a few problems recently that have negatively impacted the customer base, but they've been great at communicating their progress.

Review Source

AY

Anna Y.  
Director of Services/Product Manager  
Financial Services  
Used the software for: 2+ years

### "Easy, Flexible Support Software"

October 28, 2016

4.0

We have been TeamSupport users since 2012. We are able to more quickly and efficiently serve our customers, and can get better information about our customers through reporting options: how many support tickets, how quickly are they being resolved, etc. We make a lot of configuration changes to customize the software to our needs. Overall, we have also been pleased with the enhancements that TeamSupport continues to make to add additional features.

Pros

Easy of use and flexibility of configuration

Cons

Occasionally run into minor issues with reports.

Review Source

EM

Eylon M.  
Engineer  
Telecommunications  
Used the software for: 6-12 months

### "TeamSupport Review"

March 29, 2017

4.0

We are using the product for a few months now. Comparing it to our previous Oracle system, I see pros & cons (mostly pros) In general, working with the TeamSupport is a lot easier. Much less complections & much faster responses. In addition, the Oracle is extremely "heavy" & consumes a lot of resources from the end user' while the TeamSupport is web based interface with low resource consumption (that is god both for customer side as well as support side). Another advantage is the direct corrolation to emails. Enabling the customer to open a ticket without event enterring the system makes it very easy for customers to open a ticket. On the other hand, the main Oracle advantage is that as a CRM system, it connects all the dots from the whole organization (although somtimes it makes it complex to manage it) The bottom line is that it is a better system comaring to the Oracle, & also a good system in general

Pros

ease of use customer friendly

Review Source

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