# Page 7 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 7 - Reviews of TeamSupport ## Showing most helpful reviews Showing 151-175 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Health consultant Alternative Medicine Used the software for: 6-12 months ### "TeamSuport Review " December 29, 2022 4.0 Our overall experience has been decent. It’s a good tool and is generally user friendly. Very simple to set up and customize to what we need in terms of customer management. Pros The software is very easy to use and also easily customized to our needs. Cons The ticket feature should be improved. Sometimes it is difficult to create a ticket. Review Source Marcin S. Operations Manager Consumer Goods Used the software for: 6-12 months ### "A comprehensive system that uniquely targets B2B product support , unlike most of the competition." May 25, 2018 4.0 Great for B2B vendors who want to comprehensively support their clients through a variety of methods. Pros It is highly configurable and relatively powerful with regards to tailoring to different client types, time zones, etc. Cons Small bugs and UX confusions sometimes make configuration and usage difficult. The mobile app is basic, but it was just launched so we expect it to improve over time. Review Source recep C. Network Specialist Electrical/Electronic Manufacturing Used the software for: 2+ years ### "TeamSupport" January 17, 2023 4.0 Pros I like being able to follow conversations, conversations and replies from one location Cons Sometimes it takes too long to respond to sessions and gets interrupted in between Review Source VR Verified Reviewer System Administrator Information Technology and Services Used the software for: 1-2 years ### "Amazing for teams starting out" November 26, 2018 4.0 Pros TeamSupport was my first ticketing system ever. The interface is visually attractive and it's intuitive. The global search is pretty fast and lot faster than other ticketing systems i've come across after. I loved the fact that TeamSupport nailed inserting Rich Text into the ticket fields. It's pretty amazing. As you'll find that other big hitters have not been able to get this right. Great product. I had an easy time on boarding and highly recommend to tothers. Cons I didn't find much to wrong with this system only that we out grow it as out company got larger. But overall great product. Review Source Kelli T. ktesh@jackrabbittech.com Computer Software Used the software for: 2+ years ### "Team Support is a great piece of software for managing tickets" September 19, 2018 5.0 Pros I like the ease of use of this product. I work for a virtual company and the ease of this product allows our whole team to stay on top of the customers's problems. Cons I would like for it to integrate with more products. It does integrate with some but I wish it would integrate with more. I also wish the reporting was better. Review Source OW Omar W. Network Administrator Wholesale Used the software for: 2+ years ### "Solid and easy to use" November 15, 2016 4.0 I have used Team Support for a few years and it has served our support purposes very well. It is flexible enough to handle advanced ticket management features and simple to implement. Their support is very helpful and responsive to issues also. Very proactive when it comes to upgrade and possible outage/interruption notices. And they communicate cause and resolution openly. Overall nice interface, easy to use, flexible and expandible, a great value. Pros Very easy to implement and use Team Support. Low cost of ownership and it grows and adapts as needed. When we migrated from in-house to hosted email, it was an easy adjustment to keep it integrated. Very happy with the product and the support Cons None that I have come across Review Source AA Ahmed A. Information Systems Technician Information Technology and Services Used the software for: 2+ years ### "Completely changed the dynamics of our company" April 26, 2019 4.0 Pros I loved how easy it was to get everyone connected and kept in the loop with issues. Its also convenient that its cloud based. 2 thumbs up. Cons It was sort of challenging to teach EVERYONE how to use teamsupport efficiently. You had some people who caught on fast to the interface while others failed to properly communicate their struggles. This lead to some confusion and frustration, but all of our issues were ironed out eventually. Review Source BW Ben W. Technical Support Specialist Education Management Used the software for: 6-12 months ### "Gets The Job Done, but Room For Improvement" March 28, 2017 3.0 Team Support is a passably acceptable support platform. The Bad: One chronic problem (which admittedly I have not verified if it is an internal problem) is how slow the site is. A frequent symptom of this is typing in a ticket number in the very top search box, and even with a verified existing ticket, the pop-down list doesn't appear. Similar issues with saving actions, altering fields on the right side of the screen, or waiting for Dashboard widgets to update. I'm a bit miffed at the replacement of Reminders (an easy, quick, useful piece of functionality) with Tasks (a cumbersome, needlessly complex piece of functionality). Personal annoyance: TeamSupport utilizes hover-over pop-ups extensively. On a daily basis, I will pass over these on the way to click something else and when I click what I WANT, the site will act as if I clicked on something in the hover-over window even though I passed by it so quickly that it only appeared for a split second. The Good: Customizability Metrics and dashboard, in particular, are extremely useful to see how you are doing and avoid SLA violations. Pros The ability to customize nearly everything. Cons Slow/performance issues Review Source WM Will M. Used the software for: ### "" October 4, 2013 4.5 The pro's to this system is the collaboration it promotes, the many means of organizing and searching, the fact that it's web based (anywhere anytime), has beautiful integration with existing email, and a wealth of features and customization. The con's include the fact that staying in the loop sometimes means lots of notifications in your email, there's no Macro buttons for each user to quickly fill data fields, and you need a decent Internet connection (some hotel Internet makes TS challenging). TeamSupport has completely centralized everything we do about support, allowing the entire team to collaborate more quickly, and make it easier to track anything related to support and development. And, there are still untouched features that we can't wait to use! We only used email before TS and the growth of the company led to so many cc's and emails, it's got difficult to track; especially issues that take days/weeks to solve. TS puts one issue all in one place so the full history is always accessible and easy to read. They way they format it is awesome! We use the "Support Desk" edition because we haven't seen a need for product tracking. We developed it ourselves and it took about four months of periodic work to develop. If we had dedicated full-time work to developing it, I'd imagine we would have had it done in a week or two. The TS staff was a integral part of this process and they did a great job answering every single question we had. They still do answer every question!! The best part is the support team learned the system quickly and there were very few mistakes made due to misunderstanding the interface. I was impressed and how well TS made the GUI very intuitive. They've done a great job over at Teamsupport HQ and it's a wonderful system to use. We tested over 20 systems before settling on TS and it really was a no brainer that TS is the best! Review Source VR Verified Reviewer Product Marketing Manager Computer Software Used the software for: 1-2 years ### "A valid Help Desk choice" December 5, 2018 4.0 Pros TeamSupport's biggest draw is most likely how easily scalable it is as your customer support orginization grows, especially considering the ease of onboarding new support employees onto the software. Admin reporting features are also truely helpful, with a variety of stats that you can easily vizualize and gain insights into improving your uspport organization. Cons TeamSupport is not as large as some other competitors in the help desk space, so innovation on the product can be relatively slow, and upgrades are not very frequent. Review Source VR Verified Reviewer QA and Technical Support Engineer Computer Software Used the software for: 6-12 months ### "A powerful yet easy to use ticketing system" July 5, 2017 5.0 Pros Team Support is extremely easy to setup, they have a very responsive and helpful support team, and robust integrations and a simple REST API. Cons The one hurdle that we struggled with in our implementation was the hierarchical relationships of our customers. We were ultimately able to make it work, but it was not a very intuitive process. Review Source VR Verified Reviewer Customer Support @ Solutions QA Engineer Computer Software Used the software for: 1-2 years ### "Great Tool for support and knowledge " January 8, 2020 5.0 Pros Easy to use and customize, you can browse the software and will give you the info needed to add or remove information Cons it works very well for me I do not see cons on it Review Source JW Joelle W. Software Support Information Technology and Services Used the software for: 1-2 years ### "Great ticketing system" September 8, 2020 5.0 Pros I jumped right in and knew how to use the software, it is incredibly user friendly. Cons I often have trouble locating previous tickets using the search feature. Review Source Response from TeamSupport October 22, 2020 Thanks Joelle for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! tH tim H. Tech Support Information Technology and Services Used the software for: 2+ years ### "It's a winner" March 28, 2017 4.0 I've been using TeamSupport for over 3 years for our company, it is probably one of the best things to happen since customer support. The KB article's we can use and relate to tickets also are a great help. Pros Easy to use, familiar and creative. The whole layout is easy to navigate, the system itself for tickets and information is familiar. Cons Sometimes I find the pages are not refreshing properly in Chrome, Firefox or Internet Explorer... Review Source HK Hitesh K. Analysts Computer Software Used the software for: 1-2 years ### "Powerful support and helpdesk tool" July 19, 2018 4.0 \- Centralized communication for customers and agents (agents are at multiple geographic locations) -Platform independent since it's browser based -Gathering metrics to indicate workload by product Pros \- Fantastic product, wonderful team and one of the best example of perfection - Easy-to-use user interface - Enough features to keep company support and help desk growing - Reminder setup for follow up tasks is the very useful feature for proactively tracking ticket progress Cons \- Overall system performance sometime degrade in case of heavy traffic on application - Navigation between tickets require to be more easy - Creating and pulling custom report is tedious job Review Source Response from TeamSupport August 7, 2018 Thank you Hitesh, your feedback is much appreciated and we've passed your suggestions to our product team for follow up. Courtney K. Account Manager Computer Software Used the software for: 2+ years ### "TeamSupport is a great tool!" March 28, 2017 5.0 TeamSupport is a tool I use on a daily basis to track interactions and outstanding requests from our customers. Pros Easy to use, helps me stay organized Cons There are occasional bugs but support is always able to assist. Review Source MB Martha B. Senior Document Specialist Semiconductors Used the software for: 2+ years ### "Daily user" May 17, 2019 5.0 Very good experience, very rare to have any problems. Our team uses this every day, all day. It is convenient. Great correspondence tool, ability to attach files, add people to messages. Pros Very easy to use and communicate with. Many ways to customize your configuration to your needs. Cons Don't have any con's really. Sometimes we have large files we would like to attach, but they are too big. We have workarounds for it though. Review Source YI Yuichi I. Manager Semiconductors Used the software for: 6-12 months ### "Overall, TeamSupport is good platform" September 8, 2020 4.0 Overall, it's good, but I'm disappointed in the handling of the Japanese language Pros Control via API, Separation using product line, company level, Integration between tickets and knowledge base Cons Search function via customer hub especially multi-byte character (Japanese) Reason for choosing TeamSupport Knowledge base feature. Review Source Response from TeamSupport November 4, 2020 We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. CM Caelen M. Server Administrator Hospital & Health Care Used the software for: 2+ years ### "Solid software package" March 28, 2017 4.0 I've been using Team Support for a couple years now and it's definitely increased the ability for us to manage our support/development/teseting requests as we rapidly grow as a company. Pros Easy action items and notation for ticket monitoring Useful reminder system and parent/child ticket association which allows for easy ticket grouping Water Cooler feature is useful for posting temporary messages everyone should/can be aware of Cons Sometimes lacks response time / freezes up Bugs/support requests aren't always fixed and/or followed up on (I still have some minor outstanding tickets into support) Review Source GC Grant C. Network Support Engineer Wireless Used the software for: 2+ years ### "Great, Looks wise bit outdated and been few outages recently. Does the job well. " May 22, 2018 5.0 good customer professional relations. More personalised, better than just sending an email Pros Feature rich. When we discuss how to edit our support flow the answer if teamsupport can do that is usually yes. Cons Lack of USEABLE mobile app. No native spell check (that I am aware of ). I would love to be able to physically move my tickets around like a board, have one corner for customer issues and other for internal, then rename parts of it dynamically e.g completed ticket but waiting on close from customer, then put them out the way. Would allow me to manage my day better Review Source AZ Amanda Z. Implementation Specialist/ Tech Support/ Training Computer Software Used the software for: 1-2 years ### "Teaming Up With Team Support" October 28, 2016 5.0 I've enjoyed taking the time to learn more about the tools in Team Support, one of which is adding a related ticket. I like the fact that it provides the title to the ticket and the status, it helps when keeping up with trending issues, which in turn allows us to adjust our Customer Service to better assist and inform our clients. Pros I like the related ticket feature which provides the ticket number/ title/ and status. I also really enjoy the search option that allows you to filter postings found in Watercooler, and tickets. Cons I do not like that I am not able to open multiple ticket tabs at one time. There is a check box located on the itemized ticket that can be checked off on multiple tickets already, if an option to " Open Selected Tickets" can be added that would be great! Review Source AH Abby H. Used the software for: ### "" November 1, 2013 5.0 Our company is customer service oriented and as we started to really grow, we kind of outgrew the traditional email and needed something to keep track of all the email requests coming in left and right. We needed a way to know who was handling what so we wouldn't have double work. We knew we needed a ticketing system and started with TeamSupport. We have been using the system for about two years. We started out with training from our representative; it was easy to understand, and we were able to start using it right way. The thing I like is we still have the same rep. and if we run into any questions, problems, issues or anything we need help on, he is only an email away. Our rep responds to us like clockwork every time and is always able to assist without any waiting. Our customers like the ticketing system because it automatically issues them a ticket number when they submit so if they need to reference anything, they can just give us the ticket number. The automation of the ticketing system also means we don't have to respond to every single email that comes in. They know it arrived with the automatic response; so it takes out time wasted on sending "received" or "thank you" emails. The only reason we need to respond to them is if there is further clarity or questions on their requests, and we do it within the team support software. Our managers like the system because is gives them a way to assign the tickets to whom they want and review tickets if they have not been addressed-ask questions internally if needed and hold people accountable without the "I thought somebody else was taking care of it". Overall, TeamSupport has been a great tool and has helped us get over the hump of small business growing pains to things flowing smoothly and happy customers. Review Source CM Claire M. Budget Consultant Information Technology and Services Used the software for: 6-12 months ### "More effective with inventory control and Team support" June 16, 2020 5.0 Friendly with customer service. Helps with team collaboration and easy to manage tickets. Great with reporting and nice UI. Pros Great solution for our inventory control. The customer service is more friendly. We are able to effectively manage our tickets. Team collaboration is easy and friendly. Cons More user friendly with great customer support. Review Source Response from TeamSupport July 6, 2020 Thanks for sharing your experience with the TeamSupport solution, Claire! We try really hard to provide a platform that is intuitive and responsive along with dedicated and ongoing customer support, and we're happy to hear that it's all working great for you. Let's keep the conversation going. Please join our monthly TeamSupport University client exclusive live webinar hosted by our product experts. Thanks for being a TeamSupport champion! VR Verified Reviewer Support Engineer Computer Software Used the software for: 6-12 months ### "So much easier than email" August 22, 2018 4.0 Pros This product has everything recorded and linked so that I don't have to go hunting through an email chain to what I'm looking for. I also love that it supports transferring files much more easily than email. Cons Some features are hard to understand/I don't see a use for them. Review Source SM Stephanie M. Quality Assurance Used the software for: 2+ years ### "Team Support supplies a great customizable option for our ticketing needs." May 22, 2018 4.0 TeamSupport supplies a centralized database of all open and historical tickets across numerous versions and products. Pros The Co-worker Chat Features, ease of lookup and editing of posts, email and notification options as well as customizable fields. Cons the limitation on the number of open tabs. In some cases personnel has more "in process" items then the tab count seems to allow. 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