# Page 6 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of TeamSupport ## Showing most helpful reviews Showing 126-150 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Greg B. Project Manager Health, Wellness and Fitness Used the software for: 2+ years ### "A variety of Uses" September 24, 2019 4.0 We're an ambulance firm that uses TS to collect incidents or occurrences. TS give us the ability for "loop closure" on any reported incident. TS also requires addressing the issue in a timely manner and sends reminders. Allows for us to determine which manager/supervisor should be handling any situation. Pros Flexibility of the product to facilitate the needs of a variety of users. Ability to create multiple collection fields based on logical information. Ad Hoc reporting features provide the ability to retrieve data in multiple ways. Cons Not much I don't like about the product. Although I did not evaluate other products, TS give us everything we need. Review Source BT Bill T. CTO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Team Support Thoughts" October 28, 2016 5.0 At TMT we began looking for a dedicated, web-based ticketing and support system in 3Q 2015. Up to that point our customer service process was largely managed through email and by spreadsheet. After reviewing roughly 8 systems we decided to go with TeamSupport for the following reasons: 1. Ease of use and minimum training requirements for CSRs 2. Ease of use for our customers 3. Seamless integration options into our web application 4. Configurability Many of the other systems we looked at really addressed a subset of those areas well, though TeamSupport 'felt' like the best balance of all of them and certainly seemed to be the system our new CSRs picked up quickest when we involved them in the evaluation. To date, we have had no issues with uptime and we have been able to slowly and organically flow our customers' email / phone centric approach to contacting us into use of the TeamSupport system. Our customers can still use phone or email options to contact us, but TeamSupport has simplified the process of ticket creation and management as part of that contact method. Among the most significant early benefits for us is the knowledge capture (including ease of searching existing tickets) as well as ability to push documentation out to customers via the integrated Knowledge Base portal features. Very happy with our decision (close to 1 year later) Pros ease of use, access Cons n/a Review Source Bandaru S. Student Higher Education Used the software for: 1-2 years ### "Team support makes customer services easier" February 28, 2023 4.0 The overall experience with team support is good. I appreciate how easy of tracking and manage tickets in team support. It is simple to use. Pros Team support provides services to customer by answering the common issues these can be access by the customer. This feature reduces the work load. It simply solve the support problems makes you feel professional. Cons The message threads on tickets are slow it takes time for loading. The user should be automatically logged out. Review Source vishal C. Senior Business Analyst Used the software for: 6-12 months ### "Customer support service" July 27, 2018 4.0 Pros Team support is easily handle the high critical support request in a quick time. As a business analyst I have collect all the issue given by customers and make sure to complete in a small time. Also we can create a ticket with there status, like critical, high , low and high critical. Ticket have saved into the data base so we have a data for a future. Provide all the information in a single email to make it easy for customer. Cons One important thing some ticket should give a permission like public or private so the only product customer can see there issues. Also add a screen share functionality. Review Source Response from TeamSupport August 7, 2018 Thank you Vishal, however are you sure you are talking about TeamSupport? We have no record of you or your company and TeamSupport offers both public/private actions as well as screen sharing. If you were on a trial we'd love to connect for a personalized demo to show you all of our fantastic features! Steven M. Operations Support Specialist Financial Services Used the software for: 6-12 months ### "Functional and Straight Forward" May 17, 2019 4.0 I find it very easy to manage as a ticketing system and great for those of small to medium organizations that need a ticketing system they can customize. Pros I like that the software is entirely in the cloud and that we do not need to manage another installation. I also like the custom configuration options and how versatile the software is to meeting our needs. Cons This could be my settings as a user, but I find it difficult to find past tickets and do searches as well as create and view useful reports to help manage my tickets. Review Source VR Verified Reviewer Client Services Representative Computer Software Used the software for: 1-2 years ### "Easy to use Ticketing system that can be buggy at times." June 12, 2018 4.0 The benefits I received were an easy to use ticketing and email system for support for our Payment Processing Software. Pros I like the ease of use the most, easy to claim and respond to tickets. The customization is nice as well. Cons For me the software is quite buggy at times and can be very slow when it comes to selecting options as well as emailing out responses. Review Source TH Terrence H. National Director of Communication Non-Profit Organization Management Used the software for: 2+ years ### "TeamSupport is an excellent resource" August 21, 2020 5.0 TeamSupport is exceptional and easy to use. I truly believe a novice could navigate this technology with ease. Prior to working at the VFW, I had no knowledge of TeamSupport but this technology has made tracking my due-outs and deadlines seamless. Pros TeamSupport allows me to track my due-outs and ensure that deadlines are met once assigned. Cons I believe the software meets all of our needs. Therefore, no cons to report. Review Source Response from TeamSupport August 30, 2020 Hi Terrence! Thank you so much for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into making sure the software easy to use, so we're thrilled to see that it has been for you. Thank you again. We appreciate you taking the time to give us your feedback. SL Steve L. Services Consultant Fund-Raising Used the software for: 2+ years ### "Team Support" May 21, 2019 5.0 Pros The ability to have your tickets sorted by department and to re-assign tickets to the correct area. There are many more features that make things easier, Priority, logging time, Groups, Status and so on. Also, having the ability to store your knowledge base in the WIKI section allows documents to be available to all users. Cons To be honest it is a great software, there are a few cons like searching for a ticket and then having to click on that ticket to open it. But that is a small, small issue. Nothing that impacts my work, just a pet peeve. Review Source IY Irfan Y. Sr. Consultant MIS Health, Wellness and Fitness Used the software for: 2+ years ### "Great ticketing system" October 13, 2022 5.0 Pros It's very easy to use and easy to assign tickets. Cons Sometimes there's a glitch to the system but mostly it's smooth Review Source EP Edward P. Product Support Representative III Financial Services Used the software for: 2+ years ### "TeamSupport Reviw" May 26, 2020 5.0 Pros It is easy to turn the raw data into graphs and show statistics behind resolution of issues. Keeps track of everything in an all-in-one platform with extreme ease of use. Cons Can sometimes experience slowness and does not refresh on demand sometimes. Review Source Response from TeamSupport May 29, 2020 We sure appreciate the positive review, Edward. Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. Matt B. Product Specialist 3 Internet Used the software for: Less than 6 months ### "This product has met all of our needs as a customer support application. We love it!" December 26, 2017 5.0 It definitely helps us coordinate our customer service efforts. It's so easy keeping things straight and accessing records on customers, calls, emails, etc. Pros It gives us the opportunity to do so much - track calls, respond to emails, provide chat support, host a knowledge base, host a community forum, etc. It's literally everything I need to do in order to provide top-notch service to my customers. It's a one-stop shop. Everything is easy to use and works extremely well. Cons If there is a downside, it is that there is a lot of functionality. At times it can get overwhelming to figure out how to do everything. Granted, I don't want them to dumb down the product because all the functionality is valuable. But just realize that with the level of functionality, it does take a lot of training and setup to get it to run how you want it to. Review Source Rodvan W. Wed design consultant Internet Used the software for: 1-2 years ### "Great Tool" October 27, 2016 5.0 I love using it and the transition from what we've used previously to Team Support was smooth sailing. I think Team Support is the future and all companies should be using it. Pros Easy to grasp for even the novice user. Cons Not much I can think of but correct me if I am wrong here, you cannot search with keywords for pre-loaded customer responses. Review Source WB Willie B. Special Assistant for Quality Assurance Non-Profit Organization Management Used the software for: 2+ years ### "The Future" May 22, 2019 5.0 Overall the software is amazing and really a powerful tool when solving a clients issue. Definitely a great asset to my job function. Pros The software is very user friendly. It allows the clients to opportunity to ask question and get a direct response quickly. They can see what is being done with regards to their inquire. The software also allows me to comment in private to gain the information to resolve the issues. Cons The software need a function where all communication is kept private amongst the user automatically verses having to set it manually. Review Source DD DaNeera D. EDI Coordinator Computer Software Used the software for: 2+ years ### "Great Software! " September 10, 2020 5.0 Pros Super easy to use. Love that the features are easy to change and alter, test, etc. Cons Can lead a horse to water, but you can't make him drink. It's hard to show the value of the software to all team members throughout different departments. Review Source Response from TeamSupport November 4, 2020 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. SG Subhrajyoti G. IT Specialist Security and Investigations Used the software for: 6-12 months ### "Team Support Review" September 22, 2020 5.0 Brilliant. In my humble opinion one of the best ticket management systems I have used so far. I will take this over Service Now any day. Pros \+ Intuitive user interface ( I didn't even need thorough training to use it) + Absolutely love that I can just paste screenshots in the notes body and dont have to attach like Service now + Opened tickets stay open in sub tabs Cons \+ New contact creation process sometimes fails + I dont have a lot of cons to note Review Source Response from TeamSupport October 22, 2020 Thanks, Mr. Subhrajyoti for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. ND Nelida D. Director, Strategic Accounts Public Safety Used the software for: 1-2 years ### "East Ticket Tracking" January 8, 2020 4.0 We are solving the overall customer experience when issues at a customer site arises. Pros The Dashboard and ability to quickly see current ticket status and quantities. Additionally, the ease in finding customer information quickly, products owned, etc. Cons Reports. The reports that come out of the box are good, however, creating your own report is not easy. Creating a report needs more wizard assistance so that most anyone can create a report for the details they are looking for. Review Source JB James B. executive director Civic & Social Organization Used the software for: 6-12 months ### "best support application to use" August 28, 2023 5.0 the application has given us opportunity to respond on concerns on time through chat boxes provided Pros I like the message chatting feature that is provided its so simple to use with good interface indeed Cons using team support need stable internet connections which makes it more expensive Review Source VR Verified Reviewer Operations Manager Computer Software Used the software for: Less than 6 months ### "TeamSupport - Great for Business To Business!!" October 9, 2018 5.0 Pros \- VERY easy to use. - Using many of the custom features TeamSupport can integrate into your current workflow, but at the same time improve your team's performance. - Provides a GREAT and an easy to use Custom Hub portal for your customers to access tickets, KB, WIKI, ticket submission, and etc. - Great KB and WIKI Tools for customers, so common questions can be answered. - Doesn't require a Programmer or Web Designer to set up Customer Hub, out of the box it was easy to use. - Using the Custom Reports, we are able to provide visibility in to areas of our business that needed attention Cons \- Cost is bit high, but as long as they are always improving the systems, it will remain a good investment. - Takes a long to setup all the Custom fields, types, and etc. Review Source BF Ben F. Business Analyst Financial Services Used the software for: 6-12 months ### "Team Support Review" September 8, 2020 5.0 My overall experience with TeamSupport is a good one. Easy to use. Pros I like the fact that it can integrate to JIRA very easily. Cons The one thing that I don't like about Teams, is that is can be very slow to update with changes. I can be in the ticket and when another person enters an update to the same ticket, I cannot see the changes unless I click on Refresh ticket page. Review Source Rae M. Clinical Education/Support Specialist Used the software for: ### "User-Friendly, Fun, Proficient, and Task-oriented" February 20, 2015 5.0 As our customer database grew, it was becoming more difficult to maneuver through our ticketing system to gather the data needed or search for tickets. We needed a ticketing program that didn't consume major resources and time and that was more effective in ticket tracking, updates, reminders, and reporting. I've used TeamSupport at my current job for over a year now, and I couldn't be happier! I have a visual-friendly dashboard that summarizes what tickets I'm assigned and are open, and it also gives a graphic visual of my completion rate. I can also see what my team is working on, so we can use teamwork to get issues resolved and if there are trending support issues that need to be addressed, investigated, and/or escalated. Pros \+ Visually pleasing + User friendly + Easy insertion of articles, videos, guides (don't have to reinvent the wheel) + Sorting features + Dashboard design + Customer Portal where they can record/attach to tickets Cons \- The font style and size changes sometimes in the tickets. (I like Verdana 10 pt., and it would be helpful to set default font and it stick.) Review Source Daniel L. Senior Software/QA Developer, VCC Trainer Used the software for: ### "Great system for managing customer support tickets to completion" February 20, 2015 5.0 TeamSupport is a strong solution for managing customer support tickets - we have used it over the years to great advantage and have the ability to search our archives for related issues and determine who resolved it and how. It is helpful to have properties on each ticket that can be used for reporting and statistics, as well as managing SLA on open tickets. Pros The system is flexible and well able to handle our smaller company and its steady flow of tickets. The ability to manage and interact with customers via email or the Team Support app is handy. It provides a great flexibility in our communication with clients. The search functionality is really nifty and quick. The communication by TeamSupport during any scheduled down time or system slowness or intermittent outage is quick and proactive. Cons There is not much to mention here. I have had intermittent minor issues with getting email notifications from a ticket recently, but have not determined if it is an issue in our own corporate email system. Review Source RG Rudolph G. tech support Computer Software Used the software for: 6-12 months ### "Effective and Efficient" May 15, 2019 4.0 As a front-line tech support agent that is tasked with diagnosing our clients technical issues, Team Support was instrumental throughout my training. My level of effectiveness at my job is a direct result of the effectiveness of the Team Support system. Pros The efficiency and effectiveness of the features facilitates our being able to offer our clients efficient and effective service and support. "Water Cooler" and "Knowledge Base" allow for fast and reliable access and transfer of information. The "Search" and "Customer" functions are easy to use, and the "Tickets" and "Calendar" functions have proven to be essential for the way this company operates day-to-day. Cons My criticisms are minor and few but perhaps the most relevant would be that occasionally the system lags when saving a ticket and generating a new ticket number. Review Source DW David W. User Consumer Services Used the software for: 2+ years ### "Amazing Ticketing System" August 21, 2020 5.0 Pros This system is great, simple, and easy to use. There is a ton of functionality and features like keeping track of inventory and running reports. Cons There aren't that many things that can be improved on that comes to mind, but one thing that can be expanded on and really improved on is their mobile app. It is somewhat limited in its functionality and, options, and user features. Being able to respond and manage tickets on the go can greatly improve your product. Review Source PM Pranay M. Technical Recruiter Information Technology and Services Used the software for: 1-2 years ### "It is one the best customer support tool. We solve the issues that customer face by using this tool." February 27, 2018 5.0 Because of Teamsupport our customers problems are solved in very less time, this in turn helped us to grow very soon. Employee training cost is reduced as using this is very easy. Pros It is very user friendly and can be customized easily. It is available in low cost. Email integration system is very effective here. It has a Dashboard which gives complete outline of customers status with us. It also provides the option to track the history. We can also find the Live chat option in the portal. Cons Iam satisfied with Teamsupport tool but the video quality where we record for customers view using Red button option is not good. I feel it should be of more quality. Review Source VR Verified Reviewer Project Manager Information Technology and Services Used the software for: 6-12 months ### "Best Help Desk Service and it Scales B2B" July 19, 2019 5.0 This saves lots of money and time by efficiently handling the issues. Pros It's the most easy and efficient way to communicate with customers as we can go through the history and identify the support whenever needed. it's flexible with integration supports. Cons Cloud based system can be a headache for slow internet connections. But, can't blame the nature of TeamSupport as it offers more pros than cons. Review Source Similar Products Featured