# Page 5 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of TeamSupport ## Showing most helpful reviews Showing 101-125 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Matthew A. Principal Mechanical Engineer Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Core System for Working with both Internal & External Customers" May 24, 2019 5.0 Pros We use team support to manage issues and information requests for external customers. When we have an issue all of the information including data sets and correspondence is stored in team support. I can easily search to find out if we've had the issue before and see other related threads. It helps us leverage our previous solutions when new instances occur. It also helps make connections to other threads that may not be obvious helping us get to root causes more quickly. Internally we use Team Support to track test lab and analytical requests. I can submit my request and then have a ticket number assigned. It helps in reviewing status and scheduling to know where my requests are via Team Support. Cons I just tried to find something that I don't like, but couldn't. I guess the one thing that would be cool is if team support did Gantt charts (if it does I don't know how to access them). We use other systems for Project Management. It would be really useful if we could just use team support. Then we would have a common system to feed task information into our project plans. Review Source Emin N. Sales and Customer Relations Assistant Marketing and Advertising Used the software for: Less than 6 months ### "TeamSupport really supports you on customer relations activities" July 11, 2020 4.0 TeamSupport is an effective solution for all sizes of companies to track and solve customer issues. In comparison with other alternatives such as Footprints or Trackit, Teamsupport would be my choice because of easy to manage and use. Pros 1) Customer service is reliable, supportive during 24/7. They answer all kinds of questions and assist you in many ways 2) The software sets up tickets which are very useful for customer issues solutions. A company can track and assist customers via those tickets 3) The option to add custom fields to tickets is very useful to collect information about a certain contact Cons 1) The poor performance of the searching feature: From my personal experience, I had difficulties to find particular tickets to support customers 2) There are problems and a need for improvement in the numbering system. Random numbering for tickets can be sometimes confusing. 3) Ticket listing or splitting feature could be very suitable in case the Teamsupport team would add It since it would be helpful to list customer emails Review Source Response from TeamSupport July 24, 2020 Hi Emin, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in a couple of areas, and that's not okay. I want you to know that I've spoken to our Customer Success team about this, and we're going to make sure they address it. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements. MZ Mauri Z. Sistemista Information Technology and Services Used the software for: I used a free trial ### "Teamsupport" February 7, 2023 2.0 Nel complesso non sono soddisfatto del software Pros La cosa che più abbiamo apprezzato è stato il call center Cons Ritardi dei ticket difficoltà di gestire gli incidenti e dividerli per utente Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[Zoho Social](https://www.capterra.com/p/159351/Zoho-Social/)[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Review Source Paul W. Deployment Manager Information Technology and Services Used the software for: 2+ years ### "Team Support Features & Functionality" October 28, 2016 5.0 In our company we use Team Support as an external facing ticketing system. The features and functionality are sufficient to provide exceptional service to our customers. It provides SLA times for internal staff to follow, and e-mails notification to management if an SLA is missed. Enjoy the product, and updates seem to roll out on a timely basis. Pros Features SLAs E-mail Notificiation Cons When you hit back, it logs you out, annoying. Review Source VR Verified Reviewer Software engineering Computer Software Used the software for: 1-2 years ### "Wonderful help desk related Software " February 16, 2023 5.0 Pros Good to use this system in the use of Help desk & customer management system. So much user friendly to use the UI interface. Live chat feature is the wonderful module Cons I got some issue in Live chat module, it can be my internet connection. But I tried it. And as wel as the UI sometimes make a lack on my device Review Source JC Jennifer C. Director of Software Support and Services Computer Software Used the software for: 1-2 years ### "Solid support management software" May 17, 2019 5.0 Overall our experience with Team Support has been positive. Their tools have made my entire team's job easier, and our whole organization can see what we're doing more easily. Pros \- ease of creating and managing our tickets - automation tools for ticket workflow and responses, we're barely even scratching the surface of what it can do, and it is game changer. - reporting tools that allow me to easily quantify what my team is doing and what our support loads look like - we love the sentiment analysis that helps us read how our customers may be feeling when they reach out to us. - the integration with JIRA for bugs and feature requests has sped up our response time on those issues for our customers Cons I would LOVE a way to move from one ticket to the next in my list when I am in the ticket details view (the small amount of screen real estate on my laptop makes the preview window not as useful as I would like it to be). Review Source Stephanie C. Training Manager Used the software for: 1-2 years ### "Great for B2B Customer Support" July 18, 2017 5.0 Pros We have several different departments handling tickets and TeamSupport allows me to easily assign tickets to different departments. We also leverage the ticket templates to help our customers provide us with the important details we need from them, allowing us to quickly close out their tickets. Cons Setting new configurations is a little difficult and not always intuitive. It sometimes feels like you are going down a rabbit hole of configurations just to have one tiny thing changed. Review Source CC Claudia C. Sales Executive Education Management Used the software for: 6-12 months ### "Great software to be organized" July 17, 2020 4.0 As a user of almost a year I can say that I find this software really useful and a good tool to have all information in just one place with the needed classification, so keep going with all new features you're doing great! :) Pros I really like the way Team Support helps us to have a more organized agenda and all the additional info that comes with it, like phone numbers, names, prices, etc. Also, I really appreciate that is really easy to understand and interact with, even if you don't have computational skills, It is really easy to get along with it, and I love that every time that there's a problem with the functionality of the system customer service sends an email telling how they are working on it to find a solution. I'll definitely recommend to friends who are seeking a good software to use on their jobs. Cons The only thing i´ve noticed while using teamsupport is that sometimes when I'm searching tickets it would take a long time to load, I guess that being cloud based makes things a bit slow, but it's not big deal when you understand how to fix that error . Review Source Gary F. Database Magi Education Management Used the software for: 2+ years ### "Find another option" November 6, 2019 3.0 Personally, I would recommend finding another option. We can use the system to track our work, but only by changing our needs to match TeamSupport rather than having TeamSupport match our needs. I think that's a sign of a poorly designed system. Pros I like a program that just plain works. In that respect, TeamSupport does its job. We're able to start and track tickets for our team. That's at least one positive aspect of the system. Cons To begin with, the system is "clunky". Maybe they're trying to be all things to all men, but in trying to be so broad in scope, they missed the mark. Logging in is a hit-or-miss proposition depending on the operating system/browser, and it's very difficult to assign tickets to multiple users. Review Source JWA Jasper Wynne A. Customer Support Hospital & Health Care Used the software for: 2+ years ### "Customer Convenience" May 24, 2022 5.0 Overall,TeamSupport is a topnotch product. Customers love to interact through email, chat and use browsing. Pros It is very helpful for us to assist clients more effectively. Customers are so happy using the software. Cons None so far. Customers interact more effectively. Review Source EM Erik M. Outbound Lead Logistics and Supply Chain Used the software for: 6-12 months ### "Great way to connect your business to your clients..." May 17, 2019 4.0 I'm definitely happy to be using TeamSupport as it has made me tend to work differently than I have in the past. Keeping communications running through TS is a great way to keep everyone in the loop and allow tracking of information. The Public/Private feature also separates who sees what which is of course a must in a business setting. Pros TeamSupport does a thorough job of connecting it's users to their clients with a portal that is readily available and the search functionality makes it easy to find what you need with minimal effort. The ease of use is definitely one of my favorite things about it as I've ran into issues with either a product line, or specific SKU or even a certain customer but our history was always one search away and has saved us on more than one occasion. Cons I really only have one small complaint that the portal can be slow on the rare occasion. The site can seem to bog down at times and almost feel frozen, just for no more than 10-20 seconds. Maybe once or twice it can last close to a minute which can seem like a lifetime when staring at a computer screen. Review Source JAM Juan Andres M. Administracion de Empresas Information Technology and Services Used the software for: 1-2 years ### "Su correo es perfecto" July 20, 2023 5.0 Pros Su funcion de correo automatizado ayuda de mucho en la gestrion de estos. Cons No tengo queja alguna de esta herramienta, Review Source VR Verified Reviewer Contact Center Specialist Events Services Used the software for: 1-2 years ### "Team Support - Connects our entire team" July 9, 2018 4.0 This software streamlined the interactions with our clients tremendously eliminating numerous email messages that we relied on the past. Pros This help desk software is easy set-up with minimal IT interface. It has improved ticket visibility for both clients and contact center agents allowing faster and more proactive resolutions by our contact center team. Team Support has also streamlined our case resolution processes and has gotten us away from using email internally. It is very user friendly and does not take long to become very confident using this software. Minimal training time involved. Cons The reporting features can be challenging. It can be overwhelming with all the different functions / features offered. Its hard to pull the report data in a timely manner and you cannot create reports in PDF Format. Review Source VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "Excellent for keeping us on task and helping us provide superior customer service every day. " March 8, 2018 5.0 Pros TeamSupport is excellent for keeping us responsible when working together, helping us provide superior customer service. It allows us to solve customer issues as quickly as possible while staying very usable and easy to use. Cons The navigation is simple and easy to use, but sometimes things seem lacking. G-mail integration is also somewhat delayed but has never failed and will always successfully submit the ticket. Otherwise we love TeamSupport Review Source AC Aldo C. IT Education Management Used the software for: 2+ years ### "Review for teamsupport" November 23, 2021 4.0 Pros easy to use and has a lot of tools for all areas Cons probably user interface the interface can be confused for the end-users Alternatives considered [Odoo](https://www.capterra.com/p/135618/Odoo/) Reason for choosing TeamSupport the company used this software for some time and the implementation takes a lot of time Review Source KP Kristen P. Sr. Payroll Support Accounting Used the software for: 2+ years ### "TeamSupport for Client Support" September 8, 2020 5.0 This has been great Pros Easy tracking of requests by contact or company. Cons The time is takes to refresh or search for items Review Source Response from TeamSupport November 4, 2020 Thanks Kristen for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. JC John C. Scrum Operations/Scrum Master Computer Software Used the software for: 1-2 years ### "TeamSupport is a good product" May 17, 2019 4.0 Pros \-Integrates with Azure DevOps eliminating the double work of having to copy comments and custom fields over manually -Groups, templates, email triggers, customer facing processes, and reports functionality work well and are essential to many of our processes -There are many video resources available as well as live information sessions throughout the year that spark ideas for us to better utilize all the TeamSupport functions Cons \-Integrations can be buggy at times but Support has been good about diving into the problems -Workflows for things like ticket statuses needs some enhancements to semi-automate the process; it's very manual and time consuming at the moment to setup for each ticket type and starting status -The addition of update queries or the ability to mass update tickets would be valuable Review Source Jack F. Support Desk Manager Financial Services Used the software for: 2+ years ### "Very functionial CRM for Support" May 14, 2019 4.0 The support is often quick but resolutions can often take a very long time. Pros It has a lot of features and room for customization. Cons There is sooooo much loaded into the software that often simple things glitch, pages do not load and merging is a hit or miss sometimes. Needs work. Review Source Phillip K. Customer Accounts Officer Shipbuilding Used the software for: Less than 6 months ### "What's the benefit from TeamSupport" March 20, 2023 4.0 Pros Once you know where everything is, the produce is quite simple to utilize. I adore the automated email tool since it comes in handy when we are not in the office or when we need to check up on tickets that have not received a response. If a ticket is not responded to after a set period of time, the system even closes it. Cons The reports are a little challenging to understand. It's possible that I haven't made time to thoroughly understand the reports. On the plus side, however, the agent has been quite helpful in assisting us in making or producing reports that are valuable to us; as a result, we do not miss out on what we require. Review Source GM Grace M. human resource assistant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best b2b customer support software" February 16, 2023 5.0 it has helped us get in touch with our customers through live chats and and the IT ticketing system and reply to there inquiries on time hence improving our relationship with our customers Pros I like the advanced automation and ticket management tools that allows me to automate repetitive processes this allows our desk agents to focus on solving sophisticated issues with our clients and building a stronger relationship with our customers other than keeping on replying our clients the same repetitive messages Cons The ticketing system is some time less effective especially when we alot tickets from clients are requested and some times emailing individual emails is tiresome, since it does not allow spamming other clients on the ticket list Review Source KK Kerry K. PS Specialist Computer Software Used the software for: 2+ years ### "Satisfied User" November 9, 2021 3.0 Pros I like it is an easy way for customers and I to communicate about what their issue is to help them get it resolved. Cons It is very confusing looking back through all the time logs keyed in. Need a way to see just the overall problem and solution and keep details hidden or in a different order. Review Source William M. M. Director of Operations E-Learning Used the software for: 2+ years ### "Great Support for a Robust Platform" May 26, 2020 4.0 Support has always been fantastic. Pros It does what ticketing services are supposed to do. Get problems solved quickly. Cons I would love to see more automated chat and machine learning features added. Reason for choosing TeamSupport Best Value for the price. Review Source Monica H. Quality Liaison Executive Used the software for: 1-2 years ### "I use TeamSupport all day, every day and they provide great customer service. " May 22, 2018 5.0 A simplistic approach to Field Operations. Pros I appreciate the detail and the ability to customize it to my needs. The custom reports, details of the inventory, and ability to link everything is amazing! Cons The calendar is not as robust as the application itself. While it is useful, it's difficult to read because I have multiple people I schedule for. Color coding would be helpful. Review Source MUM Morale Ugan M. Student mentor Mechanical or Industrial Engineering Used the software for: 6-12 months ### "Customer's support" November 1, 2022 5.0 You'll never have to worry about unhappy customers Pros It makes it easy for you to know your customer's problems and be able to solve the tickets effectively. You are able to interact with customers in real time. Cons There is no free trial but other than that you'll have a great experience with your clients. Review Source JS Jon S. Product Services Manager Computer Software Used the software for: 1-2 years ### "Easy to use cloud based customer service tool" May 15, 2019 4.0 TeamSupport has been an enhancement to our previous customer service ticking process. Our team can see each other's tickets and pick up where one team member left off or add notes as needed. We also incorporated our customer feedback loop into the software by creating customized categories to track the topic of each customer interaction. Pros What I like most about the software is how easy it is for the entire team to learn and use. I also like that as a manager, I can easily customize my dashboard to see the information important to me. Cons While the reporting feature is somewhat robust, there have been a few times where I could not run a report on the information I wanted or format the report as I wanted. We also experience some minor performance issues from time to time - pages will not load or take a long time to load. 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