# Page 4 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of TeamSupport ## Showing most helpful reviews Showing 76-100 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Customer Support Supervisor Used the software for: 1-2 years ### "Simple, functional. Has the basic needs. " July 19, 2018 4.0 The simplicity of the format of the software makes it a top candidate. The ticketing system is ideal for our business needs. Pros Very simple and good on ticket creation. Numerous additional features that will allow you to expand the ticketing system to match to your needs. Cons Reporting needs to be a bit user-friendly. More options to tailor the reports to match the specific needs. There should be a report that can track any users comments or posts. The watercooler feature is a great resource, however being able to find all the posts in which you took an action on would be a great idea to incorporate. Review Source Response from TeamSupport August 7, 2018 Thank you so much for your feedback, these are great suggestions and we've shared them with our product team! CD Christo D. Support Services Manager Computer Software Used the software for: 2+ years ### "Customer service has never been this convenient ." May 21, 2020 5.0 Pros Effective ticket management that allows us to customize our own automation rules to suit our needs. TeamSupport enables us to continue delivering exceptional Customer Service to our customers during lockdown and have made it easy for us to work and collaborate remotely. The support form TeamSupport has been exceptional and they are always willing to assist or guide us when issues are raised. Cons I cant think of anything we do not like about TeamSupport Review Source Response from TeamSupport May 29, 2020 Thank you so much for the good vibes you sent our way, Christo! We try really hard to provide a platform that is intuitive and responsive along with dedicated customer support, and we're happy to hear that it's all working great for you. Reach out any time with questions. And be sure to check out our monthly webinar series exclusively for our clientsTeamSupport University (TSU for short!). It is hosted by our subject matter experts who give tips and tricks about using our platform. You may also contact us with specific questions at success@teamsupport.com. GS Gianluca S. IT administrator Telecommunications Used the software for: Less than 6 months ### "Good but not enough" October 6, 2022 4.0 Pros The live chat System and something about activity tracking. Cons The interface is too Simple, we'd Like to see some other Button, especially in the live chat System. Alternatives considered [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Review Source Response from TeamSupport October 7, 2022 Hi Gianluca, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements. Please join us on the second Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university JL Jessica L. senior processing rep Consumer Services Used the software for: 2+ years ### "Ease of use" December 11, 2020 5.0 Been using team support for over 5 years and not once have I had an issue. Pros Team Support is easy to use once you are familiar with the system. Cons reporting features, we need to be able to have better reporting options, and search options. Review Source Response from TeamSupport December 18, 2020 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. Pritesh P. Product Manager Hospitality Used the software for: 1-2 years ### "TeamSupport is a great ticketing software for small companies" October 27, 2017 4.0 We use this for our daily operations. We are able to communicate with our clients and resolve issues. Pros There are many features that are available like the water cooler, wiki, customer portal, etc. The Wiki is the best feature because it allows us to document best practices and provides a medium of collaboration of work amongst different teams. I also like the different ticketing features that are available. Overall good product for a small company. Cons The search feature is not robust and the ticket management could be better. Jira has a better interface for ticketing as far as assigning child/parent tickets. It is difficult to search older tickets that we have worked on. Review Source VR Verified Reviewer Commissioning Team Lead /Verification Manager Computer Software Used the software for: 2+ years ### "I use Team Support daily and love the platform" March 29, 2018 5.0 So easy to use from tracking everything for my customers to tracking mistakes and even using to produce time sheet reporting weekly for the support staff. Pros I can manipulate almost anything i need from Team Support for reporting. There are so many options that it has so that you can get the most out of your tickets Cons The search engine at the top could be a little better. Sort in order of a primary table then secondary. We search by customer, not ticket #. there are others ways to search. this is my main form of searching for issues Review Source Jordan K. Client Support Representative Used the software for: 2+ years ### "We use team support daily to log calls and emails for our software support queue." June 12, 2018 4.0 Excellent reporting and good support. The uptime for the software is very good. We depend on the software being online and functional as it is integral to our business. Pros We like that TeamSupport keeps all of our data in one central location. This makes reporting very easy for our management team to pull information to adequately staff for various days, and anticipate higher support volume. Cons There was a bit of a learning curve and we had to add multiple custom fields in order to capture the data necessary for our internal reporting. Review Source VR Verified Reviewer Director of Operations & Customer Success Hospitality Used the software for: 2+ years ### "Solid help desk tool" August 22, 2018 3.0 Ticket management has been solid; reporting has been weak. Chat and email are integrated. Another opportunity area for Team Support is to build queuing for multi-channel inquiries. Pros Easy for a front-line user to operate. Tickets are easy to create, manage, and close. It's a SAAS cloud-based product, so accessible from anywhere. It gets the job done. Cons Reporting -- weakest spot in the software. It's a pain, not user-intuitive, and much more complex than it needs to be for -basic- queries. Can not queue multiple incoming channels. Review Source AH Alfred H. Client Experience Specialist Automotive Used the software for: 1-2 years ### "Judgement Day" May 21, 2020 5.0 Great Experience. Pros Reporting features - Scheduling to run, export features. The Dashboard is nice. Cons I do like the software. With that being said it drives me INSANE that I can't easily input data related to multiple different customers and contacts and notes. I manage multiple customers and often have "children" companies to the "parent" companies. If I run a report of contacts of my customer list and I find there are 200 blank "Title/Position" fields I have to go into each company, each contact, and then that field for every one of them. It takes TOO LONG to go into every record and update a specific field. And I checked into the import feature in the admin dept, hard to understand and very restricted in several areas I need updated. If I have the ability to update fields very quickly for multiple customers it would be a tremendous improvement. I KNOW other users outside of our company run into this, they have to. I will gladly explain more detail if you want, call me. Al Hutchison \[SENSITIVE CONTENT HIDDEN\] Review Source VR Verified Reviewer System Administrator Computer Software Used the software for: 1-2 years ### "Great Way to Streamline Support" September 21, 2018 5.0 Ever since my company implemented TeamSupport, it has helped us manage each support ticket that we receive. Being able to delegate the ticket to someone on the support team helps get the issue resolved quickly and keeps the customers happy. Pros TeamSupport is a great product for a small-medium size company looking to manage their support team and all of the support tickets that constantly arrive everyday. It provides an easy interface to manage support tickets and to assign the ticket to someone on your support team, ultimately increasing the efficiency at which the team operates. Cons It is necessary to monitor your filters or else a good amount of spam messages will find its way into your inbox. Review Source Alexander W. 1st Line support Facilities Services Used the software for: 6-12 months ### "TeamSupport is better" October 28, 2016 5.0 TeamSupport has allowed the whole of Carters helpdesk to work efficiently and with organisation. The allocation of users to tickets, escalating tickets and categorizing tickets off to certain types of support has greatly helped the whole helpdesk work with much more speed and organisation, streamlining each ticket to heldpesk staff with surplus information and legacy information should they need it to help solve a ticket. Pros All aspects of TeamSupport are a pro, there is only one negative Cons The only negative to teamsupport is being unable to open in seperate tabs, and that the tabs for tickets/inventory items open in the same browser window. This can make it quite confusing if you're used to having a couple of tabs open at one time. But once you've gotten used to it it's fine. For example you can use one specific browser for team support and then use multiple tabs in a different browser. Review Source LC Louis C. Lead Purchase / Sales Computer Software Used the software for: 6-12 months ### "Team Support Software allows us to minimize the procedural complexity of customer support cycles thus achieving optimized client satisfaction levels." May 11, 2018 5.0 We love to Team Support's software ability to allow our company to aggregate volumes of seemingly disparate customer and business case details into easily understood customer profiles which allow our company to focus on customer support and not software options and application. Team Support does require a financial commitment , for the Enterprise and Support desk options do provide equal value for the money. Another possible solution to understand the particular value to your company would, we suggest, to select the "demo" option where a prospective company can work closely with Team Support customer service to install and perform software service features before any financial commitment is made. Pros Real time customer alerts , the ability to perform and archive screen and video recordings , the ability to organize product tracking. The easily understood customer user interface is attractive. The cloud based software is consistently updated by their company which we like. Cons Some companies may think that the monthly charge for service and support options for Enterprise and for the Support Desk option are exorbitant. We believe given our recent experience that this is not the case. Our general comments offer a possible compromise to assess value before any finances are committed. Email integration could be improved as well. Review Source PF Pedro F. Regional Service Manager Industrial Automation Used the software for: 2+ years ### "Customer Support" December 29, 2020 5.0 We can track every customer input / feedback and stay on op of the product. Pros Very easy to use, and it has been a critical tool to track issues and plan ahead for service Cons App could be improved, other than all the integration is easy and friendly user Reason for choosing TeamSupport Easy to use and customer support Review Source Response from TeamSupport January 2, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. CC Cay C. Software Support Information Services Used the software for: 2+ years ### "Used to be better" May 21, 2019 3.0 Support is great, some kinks to the features we have reported for years have not been fixed. Text Editor needs a major QA and dev work. However, we have learned to live with it albeit our complaints, because the product does what we need. And it would be too much work to transfer to another product. Pros I love the functions offered. Tickets, Chat, comminication, contacts etc. All great stuff. Support is very active and pleasant to work with. Cons They have enhanced the software's Chat but now we have glitches like messages being doubled. When emailing we have no idea if the email successfully left the server without having to check the history of the ticket. A quick popup or email status on the main page would be good. Software lags often. The editor's font changes unexpectedly to a size we did not choose as a default type and size. Text editor is not good and we have to adjust the text styles, alignment etc. Review Source AG Andre G. Software Specialist - Help Desk Computer Software Used the software for: 2+ years ### "Beyond pleased with the worlds best support system - anyone else is missing out! " November 15, 2016 5.0 Our organization has used several different types of methods and vendors for our business and client support needs. By far, Team Support is the best. The system is easy to use and we have begun depending on it for things we never would have imagined such as tracking and maintaining our customer's as well as the complexity between various business relationships. The software is premier and we highly recommend it - not to mention, the human element driving Team Support is always available and genuinely interested in us as a client. Feels like a boutique service with the capabilities of a large corporation! This is a win. Pros The integration's available with our other vendors, the constant updating to improve the service with new features, and the humans themselves behind the service. Speaking to anyone or receiving any kind of an update email from the Team Support staff makes us pleased to be in this relationship - its good to know great people are behind a great product! Cons After several years of depending on this service, I honestly cannot think of any gripe as we've never had a negative experience. The service is always up and running and the features work correctly! Review Source LA Linda A. Support & QA Analyst Computer Software Used the software for: 6-12 months ### "Flexible product with excellent Customer Support" April 19, 2021 5.0 Overall it has been positive. Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this. Pros Ticket are automatically created. Easy to use. Cons Sometimes you just want to email one person on the customer list for a ticket, so you have to go to normal email to do that, rather than spam all the other people on the ticket. Reason for choosing TeamSupport It's flexibility regarding configuration and a better front-end. Review Source Response from TeamSupport April 22, 2021 We sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university UB Urrutia B. Staffing Manager Staffing and Recruiting Used the software for: Less than 6 months ### "Great Customer Service and a Great Product" February 8, 2022 4.0 I've been using Team Assistance for a few years and it's been great for our support needs. It's versatile enough to handle extensive ticket management capabilities while yet being simple to set up. Their customer service is also incredibly helpful and responsive to difficulties. When it comes to upgrades and possible outage/interruption alerts, they are extremely proactive. They also openly communicate the root of the problem and its remedy. Overall, it's a nice interface that's simple to use, adaptable, and expandable, and it's a wonderful value. Pros Once you know where everything is, the produce is really simple to use. I really like the automatic email option since it comes in handy when we're out of the office or when we need to follow up on tickets that haven't been answered. If tickets are not responded to within a specified amount of time, the system will close them. Cons To be honest, it's a fantastic piece of software; but, there are a few drawbacks, such as needing to search for a ticket and then clicking on it to access it. But that is a minor annoyance. It's not anything that affects my work; it's just a pet peeve of mine. Review Source VR Verified Reviewer NiteVision Premier Support Tier III Hospitality Used the software for: 2+ years ### "Team Support has been an immensely helpful tool in my day-to-day work activities." May 22, 2018 5.0 Pros The software, when used correctly by a team, is exceptionally useful in the development of knowledge bases. Being able to flag tickets for review and quickly locate them later makes creating training materials a cinch. Cons The learning curve for Team Support can be a little steep at times; there's so many functions, that some may go entirely unused because no one is sure how to properly use it, assuming folks are even aware of the function. Review Source MRM Mizanur Rahman M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Customer support can be more efficient with TeamSupport." March 15, 2023 5.0 I really like TeamSupport a lot. It has helped us get in touch with our customers through live chats, IT ticketing system, and reply to inquiries on time, thus improving our relationship with our customers. Pros It is easy to understand and has many useful tools, as well as being able to modify it for what is most valuable to us. We can save customers, and when they create new tickets, their info is populated automatically. Cons I have nothing to dislike TeamSupport. But they may improve their website. Site functionality or page load times have occasionally slowed down. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) For a better experience. Review Source VR Vinod R. Manager, SaaS End User Technical Support Biotechnology Used the software for: 2+ years ### "Exceptional Service and Product" June 12, 2020 5.0 I really love the product and it has helped our business streamline and improve operations tremendously. Pros \- Customer service is beyond great. - They listen to their customers and constantly make improvements to the product. - Customer Hub customization. - Native integrations - Reporting Cons \- Some periodic instability with performance, however, they address and resolve very quickly. Reason for choosing TeamSupport Cost and features offered were great. Communication and close contact with the team there has been a big plus. Review Source Response from TeamSupport June 19, 2020 You're awesome for taking time to post a review! We appreciate you being part of the TeamSupport family and we look forward to making sure you get the most out of your platform. Don't forget to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university MMR Md Mohiminur R. Manager Marketing and Advertising Used the software for: I used a free trial ### "My business booster." May 24, 2023 5.0 My experience with team support from start to end has been the most comfortable experience. We use email integration and base our entire support process on team support. Pros I was very impressed with the customer service who was very responsive. Cons In B2B support point I think there needs more suitable. Review Source NM Niyazuddin M. Sr. Merchandiser Apparel & Fashion Used the software for: 1-2 years ### "Top quality product for customer support" March 11, 2023 5.0 It is a very good software to use for customer support Pros This software is very easy and user friendly to use . We create tickets very easily and also It helps us many ways as it automatically send the mails of the open tickets so that we cannot miss anybody on mail . Cons No there is no such issue with the software . Review Source VG Vincent G. CSS and Training Manager Computer Software Used the software for: 1-2 years ### "Great Software for Ticketing and Customer Support " April 22, 2021 5.0 Team Support has been a great partner with ProfitSword. They have allowed us to better manage our ticketing system and now with Team Success our client relationship management. Pros One of the best features of Team Support is the CDI score. The CDI score allows users to see the overall satisfaction of the client based on customizable metrics. I also like the ability of Suggested Solutions when client are opening tickets. This highlights the different knowledge base articles that may be solutions. Cons One aspect I would love to see is more robust reporting or customizable reports with widgets. Reason for choosing TeamSupport Better service and referrals from other companies Review Source Response from TeamSupport April 29, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. VR Verified Reviewer Senior Technical Writer Semiconductors Used the software for: 1-2 years ### "Holy orginization, Batman! " May 14, 2019 5.0 Great way to track multiple projects simultaneously with multiple steps in a lifecycle. Huge time and effort saver. Pros TeamSupport helps me keep track of the myriad projects I'm working on at any given moment. The customization allows me to label each ticket based on its position in the lifecycle (in work, peer review, technical review, publishing, etc) so I can see my entire workload at a glance. My teammates can also view my tickets and gain insight about the project's process if I happen to be out of the office. Great software that makes my life so much easier! Cons Not really a fan of the Sentiment feature as it's not applicable to my use case. I use TeamSupport to organize tasks that come from within my organization, so I don't necessarily need to know the sentiment. Plus, the sentiment is not always accurate. For example, if someone writes a short sentence "I've attached the report", the software interprets this as sad or frustrated. Review Source VR Verified Reviewer Operations Manager Financial Services Used the software for: 2+ years ### "Team Support" June 12, 2017 5.0 Our team uses Team Support and it is an extremely efficient way to track service requests for our customers. Pros Easy to use, efficient, user friendly and the Tech Support team is very helpful. I would highly recommend Team Support to a colleague! Cons We have experienced a few growing pains but Team Support is always quick to resolve the issue and honest about what occurred during the down time. 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