# Page 3 | TeamSupport Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is TeamSupport the right Help Desk solution for you? Explore 848 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/87908/TeamSupport/reviews --- TeamSupport 4.5 (848) [View alternatives](https://www.capterra.com/p/87908/TeamSupport/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of TeamSupport ## Showing most helpful reviews Showing 51-75 of 848 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Dan W. Support Analyst Medical Devices Used the software for: 6-12 months ### "Flexible customer support platform that shows promising growth" September 1, 2020 5.0 The support from Team Support is top notch. THey are responsive, available, and knowledgeable. We are clearly pushing parts of the software beyond its intended use, and they have been helpful identifying what is possible. Pros I like the flexibility that is combined with a simpler setup. Not everything has a million ways to configure it, and that's okay. The integration of ticketing inputs (email, portal, chat) is really good which allows us to build a simpler experience for our customers. Cons There are some features like reporting which could use a major overhaul for an out of box experience. Thankfully, API support is there so that we can design our own dashboards, but the current reporting tools can only get you just enough data and is horribly presented. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) We needed a solution that provided a solid customer experience while letting us manage tickets and knowledge bases internally within a single platform. Review Source Response from TeamSupport October 22, 2020 Thanks Dan for the great review! I will pass on your feedback to the TeamSupport development team. We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! MM Miriam M. Team Lead Computer Software Used the software for: 2+ years ### "Good product" April 16, 2021 4.0 I find TeamSupport user friendly. Due to the nature of my job, I use TeamSupport very frequently and it is very useful. Pros Team Support is easy to use. Tickets are opened by an email and it sends notifications to relevant users when an issue is created, updated or escalated. It also allows contacts to access the portal and open their tickets and also review them. Cons The report creation can be challenging. In 2020 I needed particular report but when I tried to create it I was not able to. I called team Support Support who said they are the only ones who can create that report. Review Source Response from TeamSupport April 22, 2021 Thank you for taking the time to review TeamSupport. Glad to see you're enjoying the platform, particularly the ease of use. We're here to help if any questions arise or you'd like to inquire about additional features. Did you know we have a monthly webinar on the fourth Wednesday of the month exclusively for our clients? Join us to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university RM Rod M. Software Support Engineer Information Technology and Services Used the software for: 1-2 years ### "RodsReview" July 5, 2016 3.0 Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name. Pros \-Its Cheap per seat, -Its customization of fields Cons \-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it. -Your Text Formatting and editor is terrible. It constantly changed font sizes -The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out. -The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not -The fact that you cant duplicate a ticket -Cant Create Ticket Views for Individual user -Need Action the Save button at the top of the action as well as the bottom. -NeedFloating Formatting bar -Add option to minimize or +/- actions on ticket page -A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket. Review Source Ifeoma O. Developer Used the software for: 1-2 years ### "Team support makes us a more efficient with customer support." July 10, 2018 5.0 Pros Team support makes it easy for my team to focus on the customers as against just focusing on tickets. With support tools ,we have tried in the past ; we were able to resolve customer tickets , but found it difficult resolving all of them at once. Team support provides the customer care team with high level visibility , which enable our sales team to manage and resolve customer tickets at a company level as against resolving them at a ticket level.This eliminates duplicate efforts where we have multiple support agents helping out a single customer to resolve multiple tickets at same time.Thus ensuring we are able to resolve all customer issues at once, as against on a ticket by ticket basis. Overall, Teamsupport has saved us time ,and made our customers happier. Cons It is not intuitive even though it is very effective. Also will like to see more information with new tickets opened by customers. For example ,will be helpful if agents can see from what geographical location the ticket was created from, or from what part of the website the ticket was created from. Review Source BN Blair N. VP Client Delivery Security and Investigations Used the software for: 2+ years ### "Solid Product and great ticketing software" February 13, 2021 5.0 I've been impressed with the support and response times from the the Chat requests; I always receive a swift and helpful response. Their Knowledge Base is also very robust and easy to search for content. Pros Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information. Cons Reporting is moderate, would like to see some deeper reporting features Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing TeamSupport Price, features, Product Line features Review Source Response from TeamSupport February 18, 2021 We sure appreciate the positive review Blair. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university MT Marek T. CEO Financial Services Used the software for: I used a free trial ### "TeamSupport Review" May 25, 2023 5.0 My overall experience with TeamSupport software has been positive. The software provided a comprehensive solution for managing customer support, enabling efficient ticket management, collaboration, and reporting. The intuitive interface and powerful search capabilities made it easy to navigate and address customer inquiries promptly. While there were some limitations in terms of customization, the software's core functionalities met our requirements effectively. The software played a crucial role in improving our customer support processes and enhancing customer satisfaction. Overall, my experience with TeamSupport software has been valuable and productive in managing customer support operations. Pros One of the things I liked most about TeamSupport software was its robust ticketing and customer support management features. It provided a centralized platform for managing customer inquiries, tracking tickets, and collaborating with the support team. The software's intuitive interface and powerful search capabilities made it easy to find and address customer issues promptly. Additionally, the ability to create custom reports and analytics allowed for better visibility into support metrics and performance, enabling proactive decision-making. Cons While TeamSupport software had many positive aspects, one thing I liked least was the lack of some advanced customization options. While the software offered a decent level of configurability, there were certain areas where additional flexibility would have been beneficial. For example, the ability to tailor the user interface or create more complex workflow automations would have enhanced the software's adaptability to specific business needs. However, this limitation did not significantly hinder the overall functionality and effectiveness of the software. Review Source KJ Kim J. IT Support Analyst Information Technology and Services Used the software for: 2+ years ### "Couldn't do my job without TeamSupport" September 14, 2020 5.0 I actually need to use our TeamSupport more, to include the self-service portal. I feel it could help us greatly! Pros Ease of use is one of the best things about TeamSupport, along with the fact that our support folks also use it for tracking outside tickets. Integration, history, all great! Cons TeamSupport is always updating, and I feel they have kept up with our needs. Review Source Response from TeamSupport October 22, 2020 Thanks Kim for making our day with your positive review! It is customers like you that make our jobs great. We like to think we're doing a good job supporting our customers and keeping them engaged, and we want to know either way. If you haven't already, please join our Community discussion group found in the TeamSupport Customer Hub to share experiences, ask questions, and get to know other TeamSupport-ers!" Thanks for being a TeamSupport advocate. DE Deidre E. Manager of Customer Services Computer Software Used the software for: 2+ years ### "Customer Support Made Easy" February 9, 2021 5.0 TS has been a great purchase for our company! We did not have a ticket system at all! The fact that they are always improving and enhancing the software is wonderful, the customer service is the best! Pros There are so many things that we love about TS, the ability to search for like tickets, the ability to store all of our documentation in order and by customers, the ability to have all of our SLA’s and contract, contact info in one organized location and the ability to access TS at anytime anywhere including your phone. Cons The setup is not something I would really say I dislike, it is extremely important l, however it is very time consuming. Reason for choosing TeamSupport Was not part of the selection Review Source Response from TeamSupport February 11, 2021 Thanks Deidre for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. CH Christopher H. Compliance Officer Computer Software Used the software for: 1-2 years ### "TeamSupport is a huge asset to our company" September 8, 2020 5.0 Pros TeamSupport is easily customized to our likings and their software support team has been beyond helpful and always available for assistance. Cons Inability to manage existing datasets in bulk. There is no way to mass update customers, assets, products, etc. Switched from [WonderDesk](https://www.capterra.com/p/167/WonderDesk/) Product has zero support. Zero real functionality. Review Source Response from TeamSupport November 4, 2020 Thanks Mr. Hayes for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. AM Alison M. Field Agent Information Services Used the software for: 2+ years ### "Team Support review" July 14, 2023 5.0 Overall Team Support is a great software tool to use and have because it a software that helps businesses keep and maintain business projects and customers. Pros Team Support helps keep and maintain your customers through the software. Its a great software tool to have. Cons Team Support needs help in the email department business owner may from time to time have to do things manually. Unfortunately this is one of the consequences of having Team Support software. Review Source MJ Max J. Systems Engineer Management Consulting Used the software for: 1-2 years ### "Allows you to be closer to the customer" April 8, 2023 5.0 It allows us to provide a better customer service experience and allows cases to be resolved faster and more personalized. Pros This help software for customer service has been very good in its execution by having tools to provide a more personalized customer service and with better satisfaction, its installation was easy and fast and its learning process is short because its functions are basic but very usable Cons I have nothing bad to say about this software at the moment, it has worked correctly since its execution Review Source JR James R. NSOC Tier 2 Technician Information Technology and Services Used the software for: 2+ years ### "Great CRM and Support portal" September 8, 2020 5.0 Overall, our team is able to service our customers quickly and efficiently, and it feels like we have only scratched the surface of what TeamSupport can provide for our agents and customers. Pros I like the ease of use and collaborative nature TeamSupport provides. Our team is able to quickly find information, view tickets together, and work together to solve customer issues. Cons I do with there were additional features for the integrated Wiki, specifically for inter-connecting related Wiki articles. Alternatively, if an alternate Wiki URL could be used to direct agents to a separate Wiki (such as Mediawiki) deployment. Review Source dishant S. crowd sourcing Computer & Network Security Used the software for: 6-12 months ### "Excellent Customer Support- worth to check" December 22, 2018 5.0 I really loved my experience with the TeamSupport. It is helping me in understanding the needs of my customers better. Our ability to reply to our customer's queries had been improved and now we can reply back to them in less time. We found it very easy to use and if we find any problem regarding it's usage, it's amazing Support is available for us. I would definitely recommend this to new customers. Pros I found it very easy to use and customize. While we were using the TeamSupport, we just got an issue regarding the customization, then we contacted the Support of TeamSupport and got the reply within 1 hour. Their Support which runs 24/7 is just amazing. They provide the ability to create custom field which is really helpful for people dealing with a lot of date regarding sales and purchase etc. Cons Although, it's very difficult to tell what I liked least about the TeamSupport. But still, I will suggest some improvements like the ability to open in new tabs, more compatibility with moderate specs PCs, email integration and more details regarding the creation of the tickets like place of the creation of the tickets. Review Source Yagneshkumar P. Software Support Engineer Information Technology and Services Used the software for: 6-12 months ### "Amazing B2B Ticketing System " September 12, 2017 5.0 I solve technical problems relating to my company's software. The benefits are to send and receive messages easily, setting priorities to tickets, and escalating tickets when needed, as a result the customer is always in the loop of the progress of the ticket. Pros The Ability to add reminders to tickets. This is a great feature to have, so I know when to get back and start working on specific issue that will require more time. Next. Automated messages are sent out to customers during the weekends and holidays. Also, adding subscriber to the tickets is very important when 1 or more users are involved in a team, its good to add a subscriber to keep all the users in the loop. Cons Team Support is only compatible in specific browsers such as: Chrome. Secondly, the layout of the web page is a little confusing, since so much information is intact to in web-page. Also, when clicking on a specific ticket, there are screenshots in the webpage that are not scalable, so you have to use a navigation bar to slide over to the right to see the cut off portion of the screenshot. Review Source PP Paul P. Head of Support and Customer Relations Information Technology and Services Used the software for: 2+ years ### "TeamSupport - The best product we've ever used" March 29, 2019 5.0 The business has always been easy to deal with, despite being based in the US, they accomodated us by offering very early meetings (their time), and training and have recently opened a South African help desk to give broader timezone coverage. Their staff are always very friendly, even going so far as to send happy birthday messages Pros The biggest feature for us is that it enables sensible conversations with our customer base. All the interaction with customers is in a comment and reply format, with clear emails out of the system showing them what's being done, where the issue is at etc. The software is also aimed squarely at our sector, which is IT software development. This is a huge benefit for us as the out of the box setup contains all the categories that you'd want (Support, Features, Defects, Projects, Tasks). It doesn't stop there though, because the customisation offered lets you easily track other categorisation and rank your tickets effectively. Cons Being cloud based comes with the usual downside, it gets the odd error due to cookies, slow network etc. This is no different to any other cloud based browser system that we've used. Review Source SG Samadhan G. Product Support Engineer Information Technology and Services Used the software for: 1-2 years ### "Excellent " December 29, 2020 5.0 I ever never used application like this much more user friendly and use full for work Pros This is excellent user friendly application Cons Reporting and other features are very excellent Review Source Response from TeamSupport January 14, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. CK Cassie K. Support Manager Information Technology and Services Used the software for: 2+ years ### "Great Product for Tracking Work and Collaborating with a Team" July 27, 2020 4.0 We use TeamSupport to address incoming software issues from our customer base. It is relatively easy to communicate with our customers, and we are able to store a variety of customer information so it is all available in one place. The application has also made it extremely easy to track our KPI's and make improvements to our processes and team. Pros It very easy to communicate back and forth between the customer who enters a ticket as well as with other staff members, ability to have public and private comments, also there is a lot of customization we can do ourselves. Cons The search isn't always great but they have been working on improving that. Once in a while the dashboards get wonky but it simply requires a refresh of the page and everything is back to normal. Review Source Response from TeamSupport August 4, 2020 Hi Cassie, Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport Solution and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to updates to our search feature along with several other improvements to our platform this year. Thanks again for sharing your feedback. MS Mohit S. Customer Success Manager Information Technology and Services Used the software for: Less than 6 months ### "User friendly and Customer access to notifications" February 3, 2022 4.0 It is very good till now, the best part is the customer is updated on real time basis. Pros It helps in keeping the employee and Customer on the same track. We do not have to share the status updates withe customer separately. Every user tagged to the ticket is notified on real time basis. Cons We should also get an option to remove a tagged user, if in case they do not want to get notified. Review Source VR Verified Reviewer IT Technical Support Computer Software Used the software for: 2+ years ### "Ticketing platform with reports, client contact information and knowledge base" June 6, 2018 3.0 Ticket tracking, portal for clients to see updates, reporting, and statistics are all useful Pros I like that it is fairly simple to use and that there are reports and dashboards that users can customize. I like that you have a knowledge base that users can add information and tickets to and I like the chat feature in the software. The ability to integrate other software is nice maybe a little limited. Cons The customer support sometimes is a little worrisome and make decisions regarding data loss without contacting clients and if they suspect that you plan to leave they make migration incredibly difficult and will not provide any assistance or support. Review Source MC Michael C. Recovery Project Coordinator Telecommunications Used the software for: 1-2 years ### "TeamSupport - A Valuable Lifeline" May 24, 2019 5.0 Overall, TeamSupport is a vital tool that I know myself and many others in leadership roles could not live without. It not only simplifies the interaction between departments but also allows direct email interaction with our customers, which makes managing their concerns a straightforward process. Reliable communication is the lifeblood of any successful company, and TeamSupport facilitates our needs on a consistent basis. Pros TeamSupport is equal parts efficiency, ease of use, reliability, and adaptability. Customizing TeamSupport is a cinch, and I was pleased to learn that I could create a signature to speed up my response times to tickets. TeamSupport not only allows us to engage with other departments throughout our company but also enables us to directly engage with our customers via email. As the coordinator for our department, managing ticket flow is one of my primary responsibilities, and TeamSupport makes this a breeze. Cons There isn't anything about TeamSuppor that I find to be a hindrance, although I do sometimes find myself clicking around quite a bit when I am looking for a group or ticket in an area I am not familiar with. This is mostly user error, although I do feel that the interface could be simplified a bit. Review Source DB Deborah B. Quality Assurance Hospital & Health Care Used the software for: 6-12 months ### "Customer Support" September 8, 2020 5.0 They have been excellent for our support portal. Pros Team Support is excellent when it comes to keeping track of tickets and responding timely to customers. Their support team has been fabulous as well. They take care of most of the time the same day. Cons Their WIKI needs work. The Knowledge Base is a great feature but only allows for 2 tier which is why we chose to use the WIKI. Review Source Response from TeamSupport October 22, 2020 Thanks Deborah for the aewsome review! We put a lot of work into that, and we're glad to hear it's serving its purpose and helping you out. If you have any questions feel free to reach out to success@teamsupport.com directly. Thanks again! GW Gary W. Account Manager Information Services Used the software for: 2+ years ### "TeamSupport provides complete ticket tracking and project management support" February 9, 2021 5.0 Pros Ticket tracking and resolution that includes multiple departments and the customer. Dashboards, ability to subscribe and sorting of tickets that I am responsible for simplifies my daily customer service activity. Cons A more prominent alert when a ticket is resolved would be a welcomed feature. Review Source Response from TeamSupport February 11, 2021 Thanks Gary, we sure appreciate the positive review. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients. Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university RM Raymond M. Software Support Analyst Information Technology and Services Used the software for: 2+ years ### "TeamSupport Review" October 23, 2020 5.0 My day to day working experience with TeamSupport is acceptable Pros Ticket creation and ticket prioritizing is excellent. Ticket update is simple and client gets a copy of the updates via email is a great feature. Ticket escalation to other groups is easy. Customer management is excellent. Cons Sometimes slow to update Sometimes the software is not responsive so I have to refresh browser lack of customization at the end user level Chat status and online status could have better options Review Source Response from TeamSupport November 4, 2020 Thanks Mr. Marcaida for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. OG Osvaldo G. Ing. Electrico Information Technology and Services Used the software for: 2+ years ### "Es facinante." July 20, 2023 4.0 Pros Me gusto es un aplicativo muy completo las herramientas que contiene cumple con los requerimientos deseados. Cons Su precio es algo elevado a comparacion de otros. Review Source TB Tracey B. Property Advertising Manager Real Estate Used the software for: 6-12 months ### " Great, easy-to-use system" June 1, 2021 4.0 Its been very beneficial for us to understand which branches have the most tickets and helps us identify training needs. We can also clearly identify common issues across the business and allows us to report on these to suppliers. Pros Very quick to launch Changes to reporting categories are instant and don't affect the history Easy to see which team member is working on which ticket Easy to see status of each ticket at a glace It's motivating for the team to see the ticket counter going down Cons Making a new report seems a little tricky I don't know how to remove some fields in a pie chart Review Source Response from TeamSupport June 3, 2021 Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides. We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year. Similar Products Featured