# BeyondTrust Remote Support Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BeyondTrust Remote Support the right Remote Support solution for you? Explore 2010 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86962/Bomgar/reviews --- BeyondTrust Remote Support 4.6 (2010) [View alternatives](https://www.capterra.com/p/86962/Bomgar/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BeyondTrust Remote Support Ease of use 4.5 Customer Service 4.5 ## Pros and Cons in Reviews DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background.“ April 24, 2026 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “UI could be updated for sure as it just overall looks old.“ April 24, 2026 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything.“ April 24, 2026 Priyanka S Head of Growth MarketingComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “Its bit pricey, especially for smaller teams.“ January 6, 2025 SQ Sebastián Q Cybersecurity Manager SRConsumer Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established.“ February 15, 2025 DS David S Informatics Technical Service SpecialistHospital & Health Care, 10,001+ employeesUsed the software for: More than 2 years. “A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.“ April 10, 2023 DN David N IT Operations ManagerComputer Software, 201 - 500 employeesUsed the software for: More than 2 years. “I like how for agents there is both a desktop app as well as a web app for remote sessions.“ April 24, 2026 Aditya S StudentComputer Software, 201 - 500 employeesUsed the software for: Less than 6 months. “One of the main concerns that some users may have is the security of their personal information and data when allowing a remote technician to access their computer or device.“ February 17, 2023 ## Showing most helpful reviews Showing 1-25 of 2010 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Temitope P. System Administrator Telecommunications Used the software for: 2+ years ### "Easy to use remote support solution" August 27, 2022 5.0 The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool. It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA. Pros Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone. Cons For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Reason for choosing BeyondTrust Remote Support TeamViewer for Enterprise use will require the software to be installed on the end-user PC and licensed but we couldn't do that because as soon as the pandemic came all users already started working from home. Review Source DN David N. IT Operations Manager Computer Software Used the software for: 2+ years ### "Great working remote support tool but UI is outdated" April 24, 2026 5.0 Overall it's a great remote support tool. All the core functions work and it does provide a lot of extra useful tools for troubleshooting issues. It is a little on the more expensive side when compared to other vendors and the initial onboarding can be a little confusing. UI could be updated for sure as it just overall looks old. Pros Deployment through MDM works as expected (Kandji/Iru and Intune). The ability to configure and enforce unattended access for all devices is great so the end user doesn't have to do anything. Remote sessions provide alot of information and helpful features such as file transfers, show current running processes, gives you hardware resource utlization, and directly access shell/terminal sessions in the background. Works well for both Windows and macOS devices. Quick support portal and session is really useful as well. I like how for agents there is both a desktop app as well as a web app for remote sessions. Cons The overall interface just looks and feels really outdated but everything works as expected. The admin and initial configuration can be a little confusing but once it's up, it's more or less set it and forget it. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Managed by an old MSP and needed something different Review Source VL Vince L. Director Application Development Information Services Used the software for: 1-2 years ### "Convenient, but loses out on productivity due to screen resolutions, timeouts" March 21, 2025 2.0 Overall it is not the most conducive for remote workers dependent on connecting to remote desktops. The screens are very difficult to align between host and client desktop. Pros I like most that it is web-based VPN portal that is more than just a VPN client - but also supports applets for applications Cons The system is very poor in managing Remote Desktop screen resolutions. Review Source SQ Sebastián Q. Cybersecurity Manager SR Consumer Services Used the software for: 1-2 years ### "BeyondTrust is required for remote access control " February 15, 2025 5.0 It is a great tool and is easy to use and to teach the end user how to connect and how to create a temporary connection to the third party and how to check the logs and records to find out what happened on that connection. It is a super recommended tool. Pros What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established. Cons Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Because we didn't have control of these tools and the license are too expensive than a BeyondTrust license. Review Source CM Cristian M. IT Manager Information Technology and Services Used the software for: 1-2 years ### "A Great Remote Support Solution For Business " December 16, 2024 5.0 Pros We have used it for remote support and it is amazing. It is affordable, has all features, and makes working and offering help remotely easy. Cons All features works. No problems to report. Switched from [Apple Remote Desktop](https://www.capterra.com/p/236342/Apple-Remote-Desktop/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) The switch was informed by affordability of BeyondTrust Remote Support and hos easily it adapts to business needs. Review Source Jessica B. Customer Service Representative Consumer Services Used the software for: 1-2 years ### "Amazing features" August 28, 2020 5.0 I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing! Pros Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain Cons There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue. Alternatives considered [ADVANZ101](https://www.capterra.com/p/159360/Sales-Force-Automation/) Reason for choosing BeyondTrust Remote Support because it had all the right features we were looking for and it was a friendly negotiation process Review Source Justin J. Ceo Information Technology and Services Used the software for: 1-2 years ### "Best remote software " May 26, 2022 5.0 Pros Very easy to use juts email the link to the client and its secure and very user friendly I like the nudge function the most Cons None that I have notices so far the software does what we need it to Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) Numerous issues with that software constantly disconnects Review Source Kendall P. Senior IT Engineer Telecommunications Used the software for: 2+ years ### "Remote Support with ease" December 13, 2019 5.0 By having unrestricted remote access to all of the systems on our Network it has given us the ability greatly increase our productivity and almost eliminated travel to remove locations. Pros The ability to allow any system user to give me remote access thru our remote support web site without the user having to have any client pre loaded. Cons I don't have any cons with the software. Reason for choosing BeyondTrust Remote Support Quality and options Switched from [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) VNC product was very limited and discontinued Review Source AA Ahmed A. EMEA Global Service Desk Lead Information Technology and Services Used the software for: 2+ years ### "Bomgar 3 years honest review" February 28, 2025 4.0 I use Bomgar on daily basis for the past 3 years. As an IT manager/lead, a live chat monitoring feature is required Pros Ease of use for analysts & users Remote in feature Machine control feature User machine access elevation feature Reverse screen share & granting control feature Chat/session transfer/invite feature Session automatically reconnects if customer machine reboots quickly Cons No option for live chat monitoring as a team manager Only access is full machine monitoring access Review Source LB LaSheena B. Solution Analyst Information Technology and Services Used the software for: Less than 6 months ### "BeyondTrust Is The Shadowing Tool You Didn't Know You Needed" April 11, 2025 5.0 My overall experience with BeyondTrust Remote Support has been easy, reliable and convenient. Pros Beyond trust is a reliable shadowing tool. Very up to date and easy for users and end users to use. I love the key generation feature and ready link to quickly share with the end user during support. Cons At this time, their are no complaints has the application provides I expected. Review Source CA Colin-James A. Apprentice Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Amazing Platform for any IT department" June 13, 2024 4.0 Overall it is a great service and i would highly recommend it to anyone looking for easy ways to use remote support Pros The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used. Cons The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software Review Source JL Juan L. Ingeniero Computer Hardware Used the software for: I used a free trial ### "It is always useful to have a site support and that makes everything easier and easier." September 29, 2021 5.0 Optimize your customers experience when requesting technical support on the public portal. Issue reports created can be configured to appear in the issue submission form drop-down menu to encompass a list of the most common support issues your customers are experiencing. customers. Pros It is designed to manage your users and your software Bomgar. The Bomgar Appliance is the central point of administration and management for the Bomgar software, allowing you to log in from anywhere with Internet access and thus be able to download the support technician console. Cons The syntax for the installation with EXE is complicated, it should be more pleasant so that users do not resort to contradictions in its use. Review Source VR Verified Reviewer customer service Retail Used the software for: 6-12 months ### "a Review for Remote Support" April 15, 2022 5.0 Overall, I would suggest this product because it consistently performed all of the activities we required. Pros There were various aspects of this software that I enjoyed. The first was how simple it was to operate; it was incredibly intuitive. Second, the help was always available right away; I never had to wait for someone on the other end to help me. I used the software on a weekly basis to help me traverse multiple systems and their problems. Finally, I appreciated the depth of knowledge that the techs who assisted me with my systems h Cons this software is moderately to highly priced, and the customer support is weak. My session would occasionally drop out or hang up. Review Source VR Verified Reviewer Search Engine Evaluator Outsourcing/Offshoring Used the software for: Less than 6 months ### ""Comprehensive Review of Remote Support Software: Features, Functionality, and Pricing"" February 18, 2023 5.0 Remote support can be a highly effective way to provide technical assistance and troubleshoot issues with remote devices. It enables support personnel to access and control remote devices from anywhere with an internet connection, which can save time and reduce costs associated with on-site visits. Pros I liked most security features such as encryption, access control, and session recording, which can help to protect sensitive information and prevent unauthorized access. Cons Dependency on internet connectivity: Remote support software relies on internet connectivity, so if there are connectivity issues, it may not be possible to provide support to the remote device. Review Source MR Michael R. RSC Engineer 1 Information Technology and Services Used the software for: 2+ years ### "Bomgar Review" October 24, 2020 5.0 Overall this is way better than Teamviewer and most remote tools. I would recommend this tool to anyone using remote support. Way more functions and very easy to use overall. Pros Personally I like a lot of things about this software. Going to outline/describe them below: 1. Simple way for users to join sessions: All you have to do is direct them to the website you've created to have them join and give them a code. Most of the time I email them a code with the email button and it does all the work for me in the way of instructions. 2. Chat features within the session are useful: This is a must to have. Its simple to for everyone to use and I've never had any issues chatting with a customer within the session. You can even chat with just your coworker while in a session without the customer seeing the information. Also, adding notes within the session. 3. Color/Background/Quality Control: You can disable their background or disable most colors to allow higher bandwidth on your sessions. This is very useful whenever someone has a slower speed and cannot handle all of that during the session. 4. Adding scripts during sessions: You can add personal scripts in the session to allow you to do certain things like access Control Panel as administrator or recreate a Windows profile. Super useful. 5. Pinning sessions: You can pin someone's computer to jump back on later. Very useful when its a shared computer and you don't have him to walk someone through joining the session again Cons I don't like how sometimes this software will glitch when escalating the administrator access and then the loading window won't go away. Now you have this stuck window in your way, can't elevate your access and now you can't close the session either. Ontop of that you can't quit Bomgar until all sessions are gone. Since you cannot close this session you cannot close Bomgar without force closing through Task Manager. Review Source VR Verified Reviewer Technology Support Specialist II Higher Education Used the software for: 2+ years ### "Easy remote support while maintaining a controlled environment" April 2, 2019 4.0 Staff will always have hesitation when allowing IT to remote into their computers. This can cause resolution and deployment times to skyrocket. But Bomgar Remote Support features a full suite of tools that allows the company and its users to feel confident in letting IT remote into their machine because of its many features and customization options. Pros Bomgar Remote Support is easy to install and manage for your staff and IT support. You can deploy a shortcut to computers and set it up to start remote sessions immediately, or allow a support rep to give a session key to start the session. So there are lots of options to customize how you want to manage support sessions. Once you're remoted in, a range of options for controlling the computer are available to the rep, allowing the sessions to go faster like control panel shortcuts, screen shot options, and an easy to use file share interface. The customer can see everything happening and chat with the rep in a chat box, which also displays helpful information like what commands the rep is running in the background. There is a lot of transparency when running Bomgar so everyone can feel safe and comfortable sharing their computer with an IT rep. Bomgar also integrates with other software like Service Now. Cons Bomgar Remote Support does take a lot of planning to set up properly and get running efficiently. A lot of the security and transparency features will require a lot of app administration. If you're a one-man or smaller shop, you will have a longer time getting many of its features up and running. Review Source Adebayo A. Executive Protection/Safety Officer Oil & Energy Used the software for: Less than 6 months ### "Great Robust Companion-Remote Support" June 22, 2021 5.0 Without much ado, I can proudly say it is my favorite tool in terms of remote support. It has amazing features, user freindly and adaptability! Pros Easy super to use and maintain. It has two factor authentication feature which makes it amazingly secured. Cons They are so many products like this coupled with the price which is a little bit on the high side. Review Source LC Laxminarayana C. Sr Engineering Lead Information Technology and Services Used the software for: 2+ years ### "Remote Support is one of the major communication platform with multiple features" April 12, 2022 4.0 Pros Recording sessions, screen sharing, sharing controls etc Cons Nothing as such at this moment and just keep the tool as it is Review Source RM Robert M. Sales Rep Environmental Services Used the software for: 1-2 years ### "Using Bomgar to connect with and fix remote computers" May 9, 2022 5.0 Technicians actually drove the use of this software, they had greater needs than ours in terms of how deeply the connection would allow us to penetrate the machine, and this worked for both them and us. Pros A great software that was significantly more well featured than some that only would connect to the computer but not allow us to work on the computer Cons There was no significant downside to using this software, it always worked properly. Review Source Rahul P. Senior software engineer Industrial Automation Used the software for: 2+ years ### "Simple tool for remote support as well as your general IT support." December 15, 2022 5.0 Pros This tool is a combination of simplicity as well as power. The tool offers various features in a very simplistic UI and making it pretty good combination of usability as well as user functionality. Cons Nothing as such, I didn't find anything that was a drawback for this Software. However, The look and feel of this application can be improved as per the latest Windows applications. Review Source Sergey M. Manager, Technology Infrastructure and Compliance Hospitality Used the software for: 2+ years ### "Providing remote support to every user - priceless!" July 4, 2018 5.0 All-inclusive remote support solution at your fingertips. Nothing like helping remotely an executive, who is traveling and urgently needs IT assistance. Pros Powerful solution for every IT Administrator. Not only you can remotely assist virtually every user on your network, you can also invite external representatives, should there be a need. Another feature that I like specifically is being able to present, where a remote user can see your screen. This can be used for training purposes. Recording can always be benefitial. Seamless AD integration and policy assignment helps with user administration. Pretty much set it and forget it service. While there are many competitors out there, I would always go with Bomgar. Cons Cost! This product is expensive. I mean, it's worth every penny for what it does, but getting such solution for your company may be a challenge. Another problem that I noticed is the Bomgar console for Mac users. While a Mac user can connect to the workstations and servers, that already have the jum client installed, an ability to "jump" to any workstation is not there. For such instances, I have to use my Bomgar cosole on the PC. Review Source Lucky U. Project coordinator Construction Used the software for: Less than 6 months ### "Remote support is the best remote control program over computers and devices " February 12, 2022 5.0 Very good Pros 1\. Easy to connect with computers and devices 2. ) is a safe secure software and private way to allow personnel to share your computer Cons 1\. Unable to see what your technician are doing all times Review Source AE Anna E. phleb E-Learning Used the software for: I used a free trial ### "great buck " June 3, 2024 5.0 whenever needed customer service helps and I don't have to wait for support on any situation. Pros easy to used with out a doubt very explanatory Cons There is not one as of yet, I am in the process of experimenting with this one and probably others Review Source RJ Rebecca J. MONITOR Security and Investigations Used the software for: 2+ years ### "Nice Bang for your Buck!" December 13, 2022 5.0 My overall experience has been nothing but great with the support that my company is able to give me remotely. Pros Remote support is great when it comes to working from home, we have the ability to have tech support at our fingertips instead of waiting for repairs or resolutions. Cons There is nothing that i strongly dislike about this program! Review Source VR Verified Reviewer Senior Engineer - Information Security Information Technology and Services Used the software for: 6-12 months ### "Ideal Remote Support Tool with Comprehensive Password Management Capabilties" May 2, 2023 4.0 A really good tool which requires proper implementation to meet the organisations requirements. If it is deployed properly, the tool can operate perfectly with minimal disruptions to remote support operations. In overall the experience has been really good with minimal support requests coming from clients with respect to the daily operations, once finetuned properly. Pros The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive. Cons Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements. Alternatives considered [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[LogMeIn](https://www.capterra.com/p/266957/LogMeIn/)[Zoho Assist](https://www.capterra.com/p/112011/Zoho-Assist/) Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.