# CarePaths EHR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CarePaths EHR Software - reviews, pricing plans, popular comparisons to other Mental Health products and more. Source: https://www.capterra.com/p/86870/CarePaths-EHR --- # CarePaths EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) CarePaths EHR ## What is CarePaths EHR? The eRecord is the most affordable ($44.75/mo) cloud based ONC certified behavioral health EHR that includes clinical documentation, patient accounting, integrated claims, scheduling with email reminders, ePrescribing (including controlled substances and lab), Telepsychiatry, secure messaging, outcomes, reporting, patient portal, and much more. Clinicians can conduct Teletherapy from their browser. It is easy and secure and there are no plug-ins or downloads ## What is CarePaths EHR used for? [Mental Health](https://www.capterra.com/mental-health-software/)[Therapy Notes](https://www.capterra.com/therapy-notes-software/)[e-Prescribing](https://www.capterra.com/eprescribing-software/) Overall rating Based on 34 user reviews Reviews sentiment Positive 71% Neutral 21% Negative 9% Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CarePaths EHR alternatives Highest Rated [4.6 (2,819)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month [4.3 (495)](https://www.capterra.com/p/110018/rxnt/reviews/) Starting price $319.00 Per User, Per Month [4.6 (77)](https://www.capterra.com/p/180647/Remedly/reviews/) Starting price $89.00 Per User, Per Month [4.0 (1,278)](https://www.capterra.com/p/31268/NextGen-Ambulatory-EHR/reviews/) Starting price $300.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/86870/CarePaths-EHR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Appointment Scheduling 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Schedule appointments via a calendar EMR/EHR 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create and securely store digital patient records For Mental/Behavioral Health 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. Initial Assessments 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Conduct intake assessments to determine patient health status, medical history, conditions, etc. Charting 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Confirmations/Reminders 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automated reminders and confirmations for booked appointments and events via text or email CarePaths EHR 105 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Creation, administration, and evaluation of assessments or tests Automatically create schedules based on business needs or employee availability and qualifications Complete outstanding payments Create, manage, and send invoices or bills to customers Track and manage schedules and meetings via an integrated calendar Manage the treatment plan and coordination between care providers and patients with special health care needs Electronic patient health records Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. Communicate using direct chat or messages within the system Process of submitting and following up on claims with insurance companies Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate Private online space that lets businesses securely share documents and provide information access to clients Securely transfer, access, exchange, integrate or use data with different providers or systems Automatically generates E/M codes based on information collected during patient charting Manage and track all internal and external communication conducted via calls, email, text, or chat Track and report regulatory data to either internal management or external stakeholders Automated reminders and confirmations for booked appointments and events via text or email Accept and process credit card transactions Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Electronic storage of drug information such as name, brand, appearance, etc. Transmit prescriptions to pharmacies electronically Electronically collect payments for goods or services Ability to pull patient coverage information electronically to streamline prior authorization requests for medications, therapies, etc. Reminders sent via email Create and securely store digital patient records Compliant w/ EPCS (Electronic Prescriptions for Controlled Substances) regulations as set by the DEA (Drug Enforcement Administration) Public or private sharing of digital files such as documents, audio/video, images, and more Intended for medical use such as diagnosis, treatment, and consultation For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. For mental health professionals that specialize in substance abuse therapy/programs Store, manage and track all forms in a centralized location Determine clinically appropriate and cost-effective medications and therapies for patients Gaining access to confidential health documents and information Compliant with HIPAA, which sets standards for sensitive patient data protection Information, data and reports that are being tracked over time Conduct intake assessments to determine patient health status, medical history, conditions, etc. Checking eligibility of patients for different insurance claims Activities related to the initial admission of a charge into the organization's care Captures invoice data and maintains comprehensive records for auditing and reporting purposes Ability to chat online in real time Standards for electronic health records (EHR) outlining how clinical patient data should be exchanged Manage billing and payments for a healthcare provider Alerts/warnings for potential allergies or interactions triggered by medications Access to patient medication history data Administer and track medication inventory, schedules, dosage, and side-effects Communicate using messages within the system Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Clients can submit payments via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Manage and support multiple locations Supports practices with multiple healthcare professionals For practices with multiple providers Allow users to create, edit, and sort multiple notes Certified for healthcare IT products based on the results from ONC-ATL Send personal messages to clients or attendees Create new forms and/or use ready-made online form templates A repository of patient data, including their past and current health issues, treatment history, and more Allows medical providers to engage patients in a variety of ways to ensure their health. Patients can register for appointments in advance online Online portal where patients can access information such as health records, treatment plants, etc. Allows medical providers to conduct surveys with their patients remotely to gauge a patient's health. Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details Book and manage patient appointments and follow-ups Accept, record, and reconcile financial transactions Manage physician availability and schedules Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more Enables medical providers and/or patients to electronically cancel prescriptions Enables medical providers and/or patients to electronically renew existing prescriptions Customizable notes that help healthcare professionals document and track patient progress Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Ability to record, store, update, and retrieve information Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Remotely create and access treatment plans tailored to individual patients based on symptoms Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Monitor sales and make necessary adjustment in order to increase demand and revenue Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Exchange messages in a secure and encrypted manner Online portal through which end users can access the system, manage tasks, or obtain information Gauge satisfaction and receive information for improvement and success Provide online therapy to patients/clients through secure video sessions Create, save, and re-purpose templates for emails, forms, etc. Tools to help therapists document, record, and recall patient encounters Set up connections to third-party platforms to improve business processes Create treatment plans that document interventions and outcomes to track patient progress Connect with meeting participants remotely over video Speaking to a doctor or healthcare professional using online video tools Allows medical providers to monitor and visit their patients virtually. Monitor wait time and abandonment for incoming requests that have not been routed Get Advice We can help you find the software with the features you need. Features 3.7 (29) 3.7 Based on 29 reviews ## Pricing Value for money 4.2 (24) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/86870/CarePaths-EHR/pricing/) Starting Solo $10.00 Per User,Per Month It includes: - Includes all features - Billing - Eligibility Verification - Telehealth - Electronic Claims Solo Practicioner $49.00 Flat Rate,Per Month It includes: - Electronic Claims - Eligibility Verification - Telehealth - Unlimited Administrative Staff Group Practice $49.00 Flat Rate,Per Month It includes: - Electronic Claims - Eligibility Verification - Telehealth - Unlimited Administrative Staff Value for money 4.2 (24) 4.2 Based on 24 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.5 (30) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.5 (30) 3.5 Based on 30 reviews ## User reviews Overall rating 3.8 Based on 34 reviews Filter by rating 5(6) 4(18) 3(7) 2(3) 1(0) Mentioned topic Sorted by most recent NO Nancy O. Psychotherapist Mental Health Care ### "Adequate but not as good as what I use now" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 December 6, 2022 Pros Fairly easy to learn with enough practice Cons Cumbersome, redundant steps, not as intuitive as current system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KP Krista P. CEO Health, Wellness and Fitness ### "Very user-friendly!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 August 4, 2022 Very positive Pros Ease of use, easy to train people on, straight-forward Cons Not very pretty, needs more design, boring interface Switched from [EHR YOUR WAY](https://www.capterra.com/p/118789/EHR-YOUR-WAY/) Our clinic outgrew Carepath's capacity Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Dian S. Teacher Education Management ### "My Carepaths experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 November 7, 2021 Pros I like this software because it is easy to use and you dont need to go physically to a healthcare provider because all you need is in the software. it helps the patient monitor their health conditions by just one click. Cons Sometimes the records are not updated, the price is a little bit high for me. they dont wait for a follow up question by the client. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AK Akash K. Owner Psychiatrist Mental Health Care ### "Very serious hidden issues which they are not open about" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 February 4, 2020 Pros The main feature is the low price, considering all of the advertised features. The simple interface appealed to us as well. I think this EMR would be fine for any clinician who is NOT sending claims to insurance or paying other clinicians on a fee split. Cons \- They are not open about the reports not working. If you need to pay clinicians on a fee split, they will tell you that you can run reports to do it, but the reports they tell you to run do not accurately calculate pay. I have told them repeatedly they need to let any other group practices know that they are NOT paying clinicians correctly, but they act like it's not a big deal. Obviously they do not have a lot of money budgeted for programming and the poor customer service people have to cover for this. - ERAs will very regularly NOT come in, despite us getting paid by insurance. We spend countless hours monthly calling BCBS manually to sort this out. When we identify what ERAs are missing, we then need to MANUALLY post those ERAs into the system. I am paying for double the clerical staff that other practices my size utlilize. - There are issues with ERAs double allocating or over allocating, though accounting won't reflect this. So if you took too much copay, and then apply an insurance payment, it will let you apply an excess to the charge and the balance will show as $0. Now your accounting is off - There are basic features you'd expect which are not there. For instance, you can't turn off the messaging feature in the portal. - Their invoicing does not do a good job of separating people with real balances from people for whom you are waiting for insurance payment. Alternatives considered [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/) [CharmHealth](https://www.capterra.com/p/120340/ChARM-EHR/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TH Tracy H. Therapist ### "Carepaths is challenging to learn but high on functionality, if you need full / many EHR features. " 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 0/10 April 12, 2018 Pros HIPPA compliant. Multiple functions: tele- therapy, comprehensive chart notes, etc. Cloud-based. Software continually progresses / improves / is enhanced. Records are easily downloaded for care coordination with other providers. Good Help feature and tutorials. Cons It is not the most intuitive to learn and there are quite a few clicks / steps to use features I need most often. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LL Laura L. Psychologist ### "An EMR and claims processing software that is a bit awkward to use. " 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 March 5, 2018 Pros The clinical health record works well and it does allow claims processing. It has tried to add new features. Cons Claims batching and processing is awkward. The software does not allow you to easily see or generate statistics and reports on practice income, numbers of claims paid, and other data. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JY Jelyn Y. Licensed Psychologist ### "Useful" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 December 18, 2017 Pros I like that I can have multiple records open to toggle between schedule and clinical notes. I also like the auto fill of previous session material so that I can build upon treatment. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LB Linda B. Clinical Supervisor/ co owner ### "We have several clinicians using carepaths, and we have been pleased with the ease of use. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2017 Pros Customer service has always been very prompt, and carepaths is always updating to make is easier for the clinician. They have many features that make it easy for us regarding billing, and running reports. Cons Our customers are having problems reading their bills. There are 4 options for sending statements, but so far we've not found one that customers understand clearly. There are also times our billing gets stuck by the clearinghouse and we do not catch it. We wish there was an alert that this happened. I love the reports I can get on carepaths, but as a supervisor I wish there was a way to run reports on each clinician, or pull up each clinicians caseload. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Sharon R. Owner/therapist Individual & Family Services ### "Generally very satisfied " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 December 16, 2017 Ease, piece of mind, less expense for billing Pros Once I learned it, I find it easy to use. I like that it brings forward all pertinent information into new forms Cons I can not edit the forms myself to make updates or changes. The help or support people often times have to get back to me which does not solve an immediate issue. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CK Calleaghn K. PsyD Student ### "Great Tool " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 16, 2017 Pros I find it easy to use overall, particularly the ease of creating reports. I like that it saves previous entries for ease of future entries. Any issues I've had have been the result of my organization's way of entering templates. Once they fixed that, problem solved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/86870/CarePaths-EHR/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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