# Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paylocity the right Human Resources solution for you? Explore 1846 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1846) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews Intuitive and accessible interface 86% positive reviews out of 471 Most reviewers find the platform easy to navigate, reducing training time and simplifying daily HR tasks. Joery M HR Assistant, 201 - 500 employees. "Paylocity is extremely user-friendly, making it easy for employees and managers to navigate and search for items." Frequent technical glitches 74% negative reviews out of 290 Most users report recurring bugs, system errors, and unreliable syncing between modules, causing workflow disruptions and frustration. Suraj D Payroll Auditor, 1,001 - 5,000 employees. "The Time & Labor module can be challenging and sometimes glitchy, causing delays and extra work for payroll." Centralized team management tools 87% positive reviews out of 178 Most users report team collaboration features simplify communication, task coordination, and access to essential HR resources. Shayna A Aquatics Director, 51 - 200 employees. "I love that everything from scheduling to team and task management is on Paylocity!" Limited and complex reporting 45% negative reviews out of 247 Some reviewers indicate reporting is difficult to customize, often requires manual work, and lacks flexibility for unique needs. Katie D Administrative, 51 - 200 employees. "Customizing reports often requires more manual effort than expected, and the system occasionally lacks flexibility for unique organizational workflows." Comprehensive time tracking system 86% positive reviews out of 123 Most users comment time and attendance tracking is reliable, easy to use, and streamlines payroll and scheduling. Marc H Director of Human Resources, 51 - 200 employees. "Time tracking is a breeze and has streamlined our processes." Challenging implementation process 45% negative reviews out of 86 Some reviewers describe implementation as lengthy, confusing, and often requiring significant follow-up to resolve setup issues. ## Showing most helpful reviews Showing 1-25 of 1846 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Krystal V. Insurance Sales Agent Insurance Used the software for: 1-2 years ### "Simplicity of Paylocity " May 3, 2026 5.0 My first online job of over a year, was the program that my employer used. I had no problems finding everything I needed at anytime. Pros I liked it he simplicity of . It was very simple to sign in and see my pay anytime or anywhere. Cons I did not have any cons with ! I never had any issues with finding my pay information whenever I needed to. Review Source VR Verified Reviewer FA Banking Used the software for: 1-2 years ### "Globally restricted but US needs are met" May 18, 2026 5.0 Pros I am a user of both the online and app product and find it user friendly although the customization is limited. Cons It's a very US based platform, so global needs might not be met but anything local to the USA it satisfies. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) customization needs were not being met with ADP Review Source JC Jaime C. Sales Development Manager Consumer Services Used the software for: 6-12 months ### "Paylocity - tedious task" May 22, 2026 3.0 Overall, it worked out fine. I would leave myself time to get it completed and everything from there went smoothly Pros had the dates and details of work well displayed. I liked how easy it was to submit hours per week Cons It was extremely tedious to select the same items and have to scroll through pages of ID numbers to find my exact job responsibilities to be compensated for. This took longer than necessary Review Source SC Susie C. HR Manager Retail Used the software for: 2+ years ### "Easy to use HRIS " February 26, 2026 5.0 It's been pretty good. Problems were sorted out in a timely manner. When we wanted to make changes, it was a pretty straightforward process. Pros Overall, it's pretty easy to use. I like the performance management module. It makes it convenient for managers to track relevant conversations with their team. Cons 1\. Reporting. I can't always get what I need in one report. It's fiddly to try to customize a report. 2. Requesting time off function. It always defaults to Sat/Sun as an assumed day off, which isn't so in the retail/grocery business. It causes confusion for staff. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[BambooHR](https://www.capterra.com/p/110968/BambooHR/) Reason for choosing Paylocity Price and features. We weren't looking for a bloated with features system. We wanted something user friendly with streamlined features we would actually use. Switched from [TimeClock Plus](https://www.capterra.com/p/21548/TimeClock-Plus/) Our current timekeeping system was at end of life. Of the systems we looked at, seemed to be the best choice for our smaller business. Review Source JB Jenny B. Sales Lead Environmental Services Used the software for: 2+ years ### "Comprehensive personnel management " May 8, 2026 5.0 Outstanding product that makes life easy. Employees love it for tracking pay. Office loves the robust reporting capabilities. Pros is a comprehensive personnel management solution. It is intuitive, feature rich, and provides value to all users. Cons Frequency with which passwords must be reset can be unpredictable across devices, but is by no means a deal breaker. Review Source PC Patrick C. VP Strategy Marketing and Advertising Used the software for: 2+ years ### "Paylocity does so much more that the name suggests." May 25, 2026 5.0 It is the main HR tool within our company and has been for several years. That is because it makes the fundamental of team management easy. Pros The mobile app makes it easy to stay on top of company administration, training, and team communication. Cons The user interface is not as intuitive as I would like it to be, but it gets easier over time. Especially with regular tasks. Review Source PB Phoebe B. Payroll Manager Automotive Used the software for: 2+ years ### "Payroll Manager " June 6, 2026 5.0 Overall, experience is great. I would definitely recommend to other companies. The positive experiences outweigh the negative experiences. Pros What I like most are the payroll functions. The functions allow to process payroll in real time which pulls over hours worked daily, weekly or for a specific period. Cons The area I like the least is the time frame from customer support - not specifically our current account manager - but from others who help when our account manager is out. Review Source Kenidra S. Content Moderator Computer & Network Security Used the software for: 1-2 years ### "Five Star & Thumbs Up!" May 8, 2026 5.0 After the credentials are entered, the everything is east to use. You do have to a correct phone number to text for additional verification. Pros I was able to access my paystubs and W2s. The platform is very easy to use. The layout is one one of the main features I use. Cons You have to make sure you have the correct company access code and credentials. They have to be precise. Review Source Jeremy H. Dispatch Coordinator Machinery Used the software for: 2+ years ### "Good use for my work life" May 13, 2026 4.0 Pros Easy accessibility to all my data and ability to see my work history and any upcoming paychecks and PTO requests Cons There are too many directions you can go and sometimes I am looking for something specific. It would help to have a search ability Review Source cS carlos S. Director Warehousing Used the software for: 1-2 years ### "User-Friendly but Limited for Enterprise-Scale Operations" May 4, 2026 5.0 Pros User-friendly interface with quick adoption across teams Strong employee self-service (PTO, pay, benefits) reduces HR workload Faster, more intuitive reporting compared to heavier systems Mobile app is reliable and widely used by frontline associates Reponsive customer support and smoother issue resolution Cons Limited scalability for complex, multi-site operations Reporting and analytics not robust enough for executive-level decision making Workforce management tools (scheduling, labor planning) are basic Integration gaps with more advanced operational systems Less flexibility to support custom processes and enterprise controls Review Source KD Katharine D. Accounting Manager Non-Profit Organization Management Used the software for: 2+ years ### "Paylocity is a first class payroll system" February 16, 2026 5.0 My experience with has been excellent. From our initial transition to the platform and through our multiple integrations, we have had outstanding customer support. We are a much more effective accounting/hr team because we use Paylocity. Pros is easy to use and flexible making it easy to handle our payroll. I have had excellent customer support any time I have required assistance. We use the time and attendence module and have integrated with our accounting and benefits plans to streamline and automate the payroll allocations, makeing this efficient and saves us both time and money. Cons When we first started with the integration was not available with our accounting software, but it has recently updated to become available. I have found that many of the issues I have had in the past have been updated in technology upgrades over the past couple of years. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity seemed like a better fit for our business. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) We needed something more responsive for our buisness. Paychex customer services was difficult to get ahold of. Review Source JW Julie W. Bookkeeper Education Management Used the software for: 1-2 years ### "Paylocity Review" February 26, 2026 4.0 Overall, we are happy we moved to although the learning curve has been a little too steep. It is a constant learning process - learning things you didn't know Paylocity could do and also finding out its limitations. Pros We have saved a lot of time running Payroll. Customer service over the phone or by email is quite responsive. Integrations with other programs have worked well. Cons The onboarding process left us with a lot to learn by ourselves - by trial and error or research and contacting Customer Support. Also, when our agent sent in a ticket to another department, it took a while for a response, which was often cryptic and sometimes didn't answer the original question. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Our school board made the decision and is fuller-featured than QB Payroll. Review Source KK Katie K. Senior Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "1x Year With Paylocity!" February 26, 2026 4.0 Has been a good experience overall! Glad we made the switch. Onboarding into the system was good, but I think we could've used more "on-call" support. Pros We made the switch to in 2025 and have really enjoyed the autonomy of the platform. We're able to do so much in one singular program - recruiting, HR profiles, report pulls, payroll, etc. It is good value for the money. The new AI chatbox is actually very helpful when trying to figure out how to operate the system. Cons While most of the system is intuitive, there are some major intricacies to the platform that you just don't know about until you're backtracking or fixing. Customer support is great majority of the time once you understand the prorgam, but our first few months were rough just trying to learn everything. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price and connections within the system/integrations. Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) The previous program we used was very expensive and we had little autonomy in the program. Review Source KR Kevin R. Sr Payroll and Benefits Manager Computer Software Used the software for: 2+ years ### "Mostly good with one big pet peeve" February 12, 2026 4.0 Mostly positive though they rotate various representatives at seemingly random intervals. Some will introduce themselves while others you discover when needing help. It would be nice if my payroll rep would stay with me longer than the short spans I'm currently experiencing. Pros Full featured - I can put most everything under one "roof". This makes administration and integration easier as well as making access more convenient for employees. Cons My biggest pet peeve with is the inability to change an employee's ID - this should be updateable but appears to also be Paylocity's internal unique identifier for each employee. Also needing improvement - handling of time off between T&L and HR & Payroll. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity was recommended by a consultant as having integration capabilities. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Outgrew QBO's payroll system. We had more employees than it could handle. Review Source GE Gracie E. Specialist, Human Resources Hospitality Used the software for: 2+ years ### "3 Stars: Okay, Not Great" February 19, 2026 3.0 Frustrating, but good enough. It's unfortunate to give such a lukewarm review, especially when the platform has so much potential, but as-is, it's really just not excellent. Pros Overall it's pretty customizable, so we can create different access levels for all relevant contributors and doesn't limit the number of contributors you can have. Additionally, some of the modules (performance, recognition, etc.) are pretty intuitive! Cons Customer support is extremely hit-or-miss, and honestly mostly miss in our experience. Additionally, there are a ton of limitations that really haven't been addressed in the 3 years since our company switched to . Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Hindered by the limited features of Trinet software Review Source KV Kim V. Human Resource Executive, VP of Finance Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied Customer Overall" February 26, 2026 5.0 Pros We utilize many platforms of and find them all very useful and easy to use. It added efficiencies to our entire company which leads us to direct our efforts into other avenues. I cannot say enough about the experiences that we have had with this company over the past 7 years of working with them. We continue to advance into new aspects of each platform to streamline our processes and gain even more efficient ways of business. Cons On a rare occasion over the past 6 months, I have found that customer assistance to help me with certain tasks has been a struggle, from unanswered phone calls to no response to emails. I hope that we will see a change in this in the future. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Overall experience with the agent and the cost. Review Source CF Cassie F. HR Director Construction Used the software for: 1-2 years ### "Great Customer Service and Reporting System" February 12, 2026 5.0 Overall I've very much enjoyed using as a payroll provider. We use them for running payroll, time keeping, and onboarding, and will most likely add additional services to help our HR department. Pros The customer service has been very helpful when I encounter issues or need to make changes to our profile. I've never had to wait on the phone for longer than 5 minutes to speak to a person, and usually we are able to resolve the issue over the phone. I have no experienced any poor customer service from them. I also really like their reporting system, it has been very easy to navigate and run reports needed. Cons Some of the reports are only available to be ran in a PDF format, when a CSV file would be more efficient for the needs of the report. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Customer service was great and the pricing structure felt like it best fit our needs. Switched from [Quantum Workplace](https://www.capterra.com/p/150237/Recognition/) No longer needed all the services provided by a PEO. Review Source LN Laura N. Firm Administrator Law Practice Used the software for: 2+ years ### "Paylocity is a good choice." February 26, 2026 4.0 is easy to use for both the employees and administrators. Their representatives are friendly and the cost fits within our budget. Pros provides the same services as ADP which we used for decades and is much less expensive which works for us as we have under 50 employees. Cons We are a small group (under 50 employees). When I call for help I'm given a team member that at least half the time cannot answer my question and they have to put in a service ticket for help. It can sometimes take months to resolve an issue especially if it is related to any tax issue. Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity The costs were relatively the same but the sales team's presentation was the one most clearly aligned to what we were looking for. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Cost was the main driving force in switching companies. We looked at many options before deciding on Paylocitgy. Review Source YD Yvette D. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are so happy with our switch to Paylocity!" February 12, 2026 5.0 Great! \[sensitive content hidden\] was our implementation specialist and she was fantastic. She showed me so many ways to improve processes in the system. Pros We joined after being with ADP (on various different platforms) for several year. The difference is like night and day. The Paylocity implementation teams have been amazing, and the product itself is very popular among our management team and the employees. The system makes it so easy to sending out mass announcements, reviewing and approving timecards so that payroll is accurate, and best of all ---- the price is fantastic for everything they offer. It's made my life so much easier, and has saved me a ton of time with submitting payroll. The integration with our retirement plan and benefits administration is like the cherry on top. I'm so glad we made the switch. Cons Nothing bad to say! I have had only great interactions with the implementation team and support. Everything has gone really well. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity met and exceeded our expectations. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Very expensive for the system and support we were getting. Review Source SF Sheyla F. Payroll and Benefits Admin. Machinery Used the software for: 2+ years ### "Payroll & Benefits Admin." January 29, 2026 4.0 When we started using , 5 years ago, it was a nightmare. It took me almost 2 years to clean after implementation was completed. Some codes were pre-tax, and they needed to be post-tax, etc. Pros My current account manager and her predecessor are great,\[sensitive content hidden\]. Reports are easy to read and understand. Cons CS at the beginning was a nightmare. removes reports. The "Master Labor Distribution" was removed, and we used it a lot. I don't have an account manager for Benefits. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Paylocity It was the best option for the company at the time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Ceridian was sunsettin in 2020, we had the option to move to Dayforce, ADP and . Review Source CY Chloe Y. Human Resources Manager Consumer Services Used the software for: 2+ years ### "Paylocity Recommended, Small Company Approved" January 29, 2026 4.0 Overall, I love and would recommend it to any similar-to-larger sized company! I'm really happy with the ways Paylocity as helped us streamline processes and become more efficient. Paylocity has helped our employees gain confidence to handle certain things on their own, such as submitting timecard adjustments, where they used to rely heavily on HR to do this. Now, HR can focus a bit more on bigger picture things. Paylocity has it's moments where it doesn't function 100% perfectly, just like the rest of us, but it's uses significantly outweigh any problems we may have had. Pros I find to be a one-stop shop, making it much easier to handle payroll, timekeeping, time off management, HR filing, onboarding, reviews, and community all in one place instead of having to use multiple separate systems. I love that it automates a lot of things, such as workflows, which helps streamline processes for me. Open enrollment is significantly easier, despite being an imperfect system. Payroll is also incredibly simple since it pulls the timekeeping data directly. Everything we use it for has become easier, and I've heard that integrations, like with Justifacts, make hiring a lot easier. The initial setup was really easy, thanks to a fantastic onboarding process. The call-in customer support line is great! (as long as there isn't a huge wait time) Cons is an imperfect system. There are random glitches at times, such as not being able to download performance reviews still. Sometimes (like this problem), these issues go unaddressed but cause disruptions almost daily for us. Another example of this is employee's not being able to see their documents all the time. For our annual reviews, EEs are required to review certain documents and sign off that they are correct still. Now, I have to manually download and send them to each employee. In general, what I'm saying is that issues sometimes take a while to be addressed -- response time is sometimes delayed via email. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) It was awful, honestly. Not able to do timekeeping data transfer. Had to manually track time/PTO requests and enter them into Paycor for payroll. We also had one specific event where they sent our W2s to the wrong company, and sent us theirs. They were super caviler about it too, and just told us to throw them away (not shred or destroy or send back, just throw them away). Review Source KS Katie S. HR Project Manager Financial Services Used the software for: 2+ years ### "Responsive customer care, User-friendly features" February 5, 2026 4.0 For employees, the features in are intuitive and user-friendly. Nearly all the tools we need in an HRIS system are here. Customer support is responsive and real - I can talk to people who know the system, actually listen, and will do research to find answers when needed. I love that Paylocity is responsive to suggestions for improvements; the system is always evolving. Sometimes that evolving can be a challenge when the underlying way it works changes with little or no warning. We have policies and training that is impacted by this, so we sometimes have to amend those for system upgrades. Admin configuration is not always intuitive; however, support is very helpful with navigating this, and I do like that there are so many options for customization. Pros For employees, the features in are intuitive and user-friendly. Nearly all the tools we need in an HRIS system are here. Customer support is responsive and real - I can talk to people who know the system, actually listen, and will do research to find answers when needed. I love that Paylocity is responsive to suggestions for improvements; the system is always evolving. Cons Some of the back-end configuration for Admins is not as intuitive as general user features. While it's not always intuitive to find where and how I make configuration changes, I do like that nearly everything can be configured. While I love that takes suggestions for changes and makes improvements, that also means that underlying functions sometimes change with little to no notice, and we have to adjust the way we use the system to accommodate. Sometimes that even means changing company policy or leader training. Reporting is not as intuitive either. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity The system provided everything we needed, the pricing was excellent, and the customer service was great. Switched from [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Paycor's system did not work as promised. Paycor's implementation, training, and support were terrible. They were unresponsive and often did not understand basic payroll concepts or even their own system. Our implementation specialist was unprofessional and rude. The lack of system support was so bad that we switched after only one year of service. Review Source BL Bethany L. Chief People Officer Hospitality Used the software for: 2+ years ### "Value vs Results Can't be Beat" February 2, 2026 4.0 Every system has its pros and cons but with the pros far outweigh the cons. They are also continually developing the system in positive ways which makes me optomistic that they will develop into an even better system over time. Pros As an HR Consultant who uses all the HR systems out there, is the one I recommend the most. The functionality for its price point can't be beat and can be used as a true "all in one" system without the need for supplemental systems. It is also relatively user-friendly. Cons I wish they offered more functionality in the employee app (ex. ability to update direct deposit and sign off on reviews). I also wish the format of the reports was more friendly to filtering and pivot tables. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost and functionality far outweighed the other options being considered Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom kept raising our cost the more we grew so it became unsustainable, we needed a HRIS partner to grow with long-term. Review Source BC Bead C. Director Of IT Food Production Used the software for: 1-2 years ### "Paylocity is a level above the rest when it comes to payroll and HR" January 29, 2026 5.0 From our rushed implementation we needed to our end employees interactions with the app and system. We have been very happy with our team, the service and our everyday tasks. I would highly recommend anyone using as it checks all the boxes for price, usability and available products included with the system. Pros It is extremely easy to use. The cost is extremely competitive compared to other products. The staff is very knowledgeable and very helpful. The system is very efficient and simple to navigate. Cons Sometimes the help desk support can be a little slow but they always follow through. Reports can be a little cumbersome. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity just aligned with our needs and the price was right in line with our expectation Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Employees struggled with bamboo as it was cumbersome. ADP continually struggled with our local taxes. Review Source SG Salvatore G. Payroll and HRIS Analyst Performing Arts Used the software for: 2+ years ### "Paylocity is alright" January 29, 2026 3.0 I've been working with for almost 3 and a half years. The product has been getting better since we started. Always room for improvement. Pros It has good value. Payroll is easy to process. Customer support is better than some of the other brands out there. Cons Reports writer and general reports need work. Sometimes when new modules roll out, they do not work very well. Alternatives considered [Workday HCM](https://www.capterra.com/p/66908/Workday-HCM/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity It was cheaper and had more modules. It had value. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) They messed up our payroll once and we never went back. 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