# Paylocity Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Paylocity the right Payroll solution for you? Explore 1832 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86714/WebPay/reviews --- Paylocity 4.3 (1832) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of Paylocity Ease of use 4.3 Customer Service 4.1 ## Pros and Cons in Reviews MR Minhaz Uddin R Financial Analyst- PayrollAccounting, 11 - 50 employeesUsed the software for: 1-2 years. “The platform streamlines payroll and HR processes effectively and helps keep everything organized in one system. While there are occasional usability challenges and minor delays, the overall functionality and support make it a reliable solution for managing HR and payroll needs.“ February 27, 2026 AW Adrienne W Payroll ManagerNon-Profit Organization Management, 501 - 1,000 employeesUsed the software for: More than 2 years. “We have had some issue with the data integrity as there were mass changes done via Weblink both internally and by Paylocity team members that have created a historical pay history mess and there is no way to resolve the issue except for manually updating.“ November 21, 2025 HK Hardeep K HR GeneralistNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “It has allowed me to streamline processes, standardize workflows, run cleaner audits, and support my organization more efficiently.“ November 20, 2025 TY Tawanna Y Payroll ManagerEntertainment, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “Such as direct deposits going to wrong or inactive account, old garnishments being activated after being paid off already, PTO balances didn't come over correctly, 401k transferred as a flat rate instead of a percentage, and several other issues“ November 21, 2025 SM Sue M HR DirectorWholesale, 51 - 200 employeesUsed the software for: More than 2 years. “Paylocity took our growing company from a manual payroll system without HR recordkeeping and has streamlined many processes, saving many hours with reporting and HR tracking.“ November 24, 2025 SU Stacey U Director of Human ResourcesArchitecture & Planning, 11 - 50 employeesUsed the software for: More than 2 years. “The experience with a new team for our 2026 OE was the most challenging of my career, with multiple errors, workflow issues, incomplete work and many phone calls and emails to reach a resolution.“ February 26, 2026 HK Hardeep K HR GeneralistNon-Profit Organization Management, 201 - 500 employeesUsed the software for: More than 2 years. “I oversee payroll, benefits administration, onboarding, offboarding, time & attendance, HRIS data management, and system-level configuration—and Paylocity supports all of these areas seamlessly.“ November 20, 2025 RC RJ C Finance ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “For example, editing PTO rules / accrual rates has been difficult in the past - they make me fill out a form with tons of questions (some don't even apply to our usage), and whenever I do that, I feel uncertain whether my responses will result in the effect I hope for.“ January 16, 2026 ## Showing most helpful reviews Showing 1-25 of 1832 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tammy G. Director of Operations Accounting Used the software for: 2+ years ### "Make payroll and HR easy" January 24, 2026 5.0 It’s been very positive. I haven’t found anything better. They’ve been able to meet all my needs. I’ve added additional modules recently and it was seamless. Pros Really easy to implement and upscale as needed. Saves a ton of admin time. Many different modules to integrate HR functions and simplify compliance. Cons Sometimes it’s hard to gets answers when there is a problem. The sales people change often and can be aggressive. Alternatives considered [SurePayroll](https://www.capterra.com/p/225706/SurePayroll/) Reason for choosing Paylocity Better options and price point at the time. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Was not flexible enough for our needs at the time. Review Source LE LISSETTE E. billing specialist Medical Practice Used the software for: Less than 6 months ### "10/10 Recommend" April 13, 2026 5.0 Overall, I would recommend to any company as we have had a great experience transitioning over to them. Super easy to use and essential for our day to day work. Pros What I like the most about is how easy it is to use and all the features it has available to the company. The time tracking is nice and easy to use with no lagging or issues. Our company loves to inlude updates and news on the app as well which is very useful! Great value as well! Cons We just recently swicthed to and have not found anything that we do not like! It has been a smooth and easy transition! Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) We needed something at a better value with more features to be able to use. Review Source SC Sophie C. HR Manager Hospitality Used the software for: 1-2 years ### "LSG review" April 22, 2026 3.0 Product was easy to navigate; they just needed better customer support. They also need an employee line when our employees call for help in getting access to log in. Pros It was easy to learn and navigate through. I managed to learn most of the system on my own. Other than customer support and customer service it was great. Cons Customer service and support. Whenever I called in for help I got a little attitude and most of the time, I was told someone will get back to me after they look int the situation and I sometimes I was the one calling back to follow up. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price was the main factor in our decision Review Source GE Gracie E. Specialist, Human Resources Hospitality Used the software for: 2+ years ### "3 Stars: Okay, Not Great" February 19, 2026 3.0 Frustrating, but good enough. It's unfortunate to give such a lukewarm review, especially when the platform has so much potential, but as-is, it's really just not excellent. Pros Overall it's pretty customizable, so we can create different access levels for all relevant contributors and doesn't limit the number of contributors you can have. Additionally, some of the modules (performance, recognition, etc.) are pretty intuitive! Cons Customer support is extremely hit-or-miss, and honestly mostly miss in our experience. Additionally, there are a ton of limitations that really haven't been addressed in the 3 years since our company switched to . Switched from [TriNet](https://www.capterra.com/p/192254/TriNet/) Hindered by the limited features of Trinet software Review Source AH Amy H. Payroll specialist Retail Used the software for: 1-2 years ### "Easy to follow steps" March 20, 2026 4.0 has made my daily duties easy when processing payroll with the guided instructions on the next steps. Pros Easy to find any report I may need. If I have questions on how to do things there is Easy to follow step by step instructions in the help tab. Cons When I'm processing payroll i have to check employees time with there timecard so I wish there was a link to employee timecards on there profile. Review Source KS Kristen S. Hr Generalist Transportation/Trucking/Railroad Used the software for: 2+ years ### "Paylocity Thoughts" March 20, 2026 5.0 I have had a good experience so far. Customer support is super helpful. Very user friendly and has cut down the time it takes to put new hires in. Pros It's very user friendly. Customer support is very helpful. I like the trainings that it offers. Have had a great experience so far. Cons Sometimes there is updates done without us knowing and it changes things, so trying to figure out a different way to do something can be a little aggravating. Review Source HD Haley D. HR Representative Construction Used the software for: 1-2 years ### "A Solution to All HR Challenges " March 26, 2026 5.0 has solved all of my otherwise typical day to day HR challenges by automating manual processes, centralizing employee data, improving compliance, and enhancing employee engagement and self-service Pros While using I have come to find it is an all in one functionality, it has a very modern interface and strong automation features! Cons Advanced reporting and custom changes have felt a bit restrictive. Having to call customer support to help is not ideal at times. Review Source TS Tatum S. HR Generalist Consumer Goods Used the software for: 2+ years ### "Paylocity is great! " March 13, 2026 4.0 Pros Easy to use and understand. Employees have access to numerous features they can use to promote self-sufficiency. Cons App is a little crowded- it's hard to navigate and to verbally navigate someone to certain screens when talking to them on the phone. Review Source Tazla R. Crew Food & Beverages Used the software for: 1-2 years ### "Mostly easy to use" April 9, 2026 5.0 Pros is very easy to use to find my pay stubs and tax forms, it also lets me see if I have time that I can request off Cons Sometimes when accessing the self-service portal the whole page zooms out and it's really small and I have to zoom in just to see what I'm trying to do Review Source cS carlos S. Director Warehousing Used the software for: 1-2 years ### "User-Friendly but Limited for Enterprise-Scale Operations" May 4, 2026 5.0 Pros User-friendly interface with quick adoption across teams Strong employee self-service (PTO, pay, benefits) reduces HR workload Faster, more intuitive reporting compared to heavier systems Mobile app is reliable and widely used by frontline associates Reponsive customer support and smoother issue resolution Cons Limited scalability for complex, multi-site operations Reporting and analytics not robust enough for executive-level decision making Workforce management tools (scheduling, labor planning) are basic Integration gaps with more advanced operational systems Less flexibility to support custom processes and enterprise controls Review Source KH Karen H. CEO Human Resources Used the software for: 2+ years ### "The best platform for the price!" February 26, 2026 5.0 Overall, I am very happy with . It's the only system I would use for my company. The overall functionality surpasses that of most other platforms. Pros User-friendly and intuitive. All-in-one platform functionality. Very competitive pricing. The Sales team really cares about their customers. Cons Some actions that the client could previously handle on their own have been taken away, and you have to go to support now. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity is far superior to ADP. ADP has messed up companies' taxes for years. Their customer service is horrible. Switched from [Patriot Software](https://www.capterra.com/p/116050/Patriot-Software/) is more robust with more functionality. Review Source LJ Lisa J. HR Manager Computer Software Used the software for: 2+ years ### "Lots of Integrations & Modules-Time Saver!" February 26, 2026 5.0 Overall, really happy with - it is user friendly, both from an Adminstrator perspective and as an employee, that makes training a breeze. Plus, having the knowledge base and the customer hub makes it easier to find answers and request help if needed. Pros We love all the integrations that work within that helps automate recruiting, ATS, onboarding, benefits/open enrollment, payroll, and more for having in one system. Plus, the feeds it can do for sending employee data to benefit sites, our 401k. We are exploring more features to add on to further help our HR/Payroll team be more efficient. Cons Wish some more features were included with the cost per employee invoicing of utilizing a lot of like we are now. We want to add on Survey, Learn, and other modules to house even more under one roof but it comes with a cost, which we cannot take on all at once and have to budget for. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Loved the integrations and scalability of programs that could offer Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Loved the integrations and scalability of programs that could offer and the price point was better at the time than ADP Review Source MR Michelle R. PLANT MANAGER HUMAN RESOURCE Mechanical or Industrial Engineering Used the software for: 2+ years ### "Payroll designed with ease." February 26, 2026 5.0 The support is live and in real time. Pricing is great. User-friendly for admin and employees. It allows everyone in the company to stay connected. I like how at the bottom of time cards you can instantly see benefit balances. is constantly making changes for optimal use that employees find themselves doing it with ease. I have a lot less traffic in my office because of their platform. Pros Anytime I have an issue, I can just pick up the phone and get a live representative to immediately help me remedy my problem(s). Cons After leaving work, Realizing, I had forgot to submit payroll again. I have had to turn around and go back to work so I can submit from my desktop. The mobile app does not allow us to perform that function. The other thing that is somewhat cumbersome is pulling reports. It works for very simple reports, but anything beyond simple requires a call to for help. Would like to see more user friendly. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Paylocity Price was a huge factor. The other thing that sold us was the platform for the employees. Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Price was a huge factor. The other thing that sold us was the platform for the employees. Review Source KW Korinne W. Director of HR and Asst Practice Administrator Medical Practice Used the software for: 2+ years ### "A VERY Satisfied Customer!!" February 26, 2026 5.0 I have used 3 other HR Platforms prior to finding and I will NEVER use another. Their customer service is A++, very knowledgeable with prompt attention to any matter. One important aspect of having a company like Paylocity is "trust", I have a lot of trust in the company as a whole. They stand behind their product. I have been with Paylocity for 5 years and continue to be a satisfied customer. They continue to add features across all areas ie: Payroll, HR, Community etc. I would highly recommend Paylocity! Pros 's customer service is excellent. All representatives are very knowledgeable and well trained. If I call with a question or send an email it is promptly addressed. I love their new streamlined Payroll process. It is user friendly and they have a variety of integrations available. Paylocity also has a wide range of reports that you can run or customize. Time and Labor serves our 3 office locations well and is easy to use and integrate into Payroll. Cons I am 100% satisfied with the features I use though . I do not have the need to utilize some of the modules like workflows, performance or recruiting, so I cannot give an intelligible review on those modules. Personally, I do not have any cons to list for what I use Paylocity for, they meet all of our needs and more! Alternatives considered [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Reason for choosing Paylocity Once I spoke with , I made the decision to switch right then and there. Great Sales rep! Switched from [BambooHR](https://www.capterra.com/p/110968/BambooHR/) Initially, I never LOVED the product of Complete Payroll, it was always lacking on HR end. BUT what made me really leave BambooHR was that THEY made an error when they put us on a monthly tax schedule vs bi weekly and it cost us $10k in penalties. They did not take ownership of their mistake even though their representatives initials were logged as having entered the information. At that point, I lost confidence and trust in them. We did stay with them for some time, but that experience soured how I felt about working with them. Review Source TL Tera L. HR Director Hospital & Health Care Used the software for: 2+ years ### "Definitely recommend Paylocity " February 26, 2026 5.0 is very user friendly and always is updating their processes to better our use of the system Pros Ease of use and quick feedback and response from when need of help. My favorite feature that I use is the Recruiting/Onboarding feature. Cons Not really a least, but I do get constant calls and messages saying they are locked out of and they are having to reset their password. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity After viewing the system through my research, I liked the way their program looked online Switched from [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) I wanted something more user friendly for HR as well as the staff. Review Source KK Katie K. Senior Director of Operations Health, Wellness and Fitness Used the software for: 1-2 years ### "1x Year With Paylocity!" February 26, 2026 4.0 Has been a good experience overall! Glad we made the switch. Onboarding into the system was good, but I think we could've used more "on-call" support. Pros We made the switch to in 2025 and have really enjoyed the autonomy of the platform. We're able to do so much in one singular program - recruiting, HR profiles, report pulls, payroll, etc. It is good value for the money. The new AI chatbox is actually very helpful when trying to figure out how to operate the system. Cons While most of the system is intuitive, there are some major intricacies to the platform that you just don't know about until you're backtracking or fixing. Customer support is great majority of the time once you understand the prorgam, but our first few months were rough just trying to learn everything. Alternatives considered [Greenhouse](https://www.capterra.com/p/133100/Greenhouse/)[Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity Price and connections within the system/integrations. Switched from [Kronos HR](https://www.capterra.com/p/10033938/Kronos-HR/) The previous program we used was very expensive and we had little autonomy in the program. Review Source KK Kevin K. Payroll Manager Automotive Used the software for: 2+ years ### "Very happy with Paylocity" March 2, 2026 5.0 After almost six years using , I am very happy with it. The support staff is great and always very helpful. Pros The new changes to General Ledger reporting are great and were much needed. It has cut our G/L processing time down considerably and is very user-friendly. Cons Some layout changes happen unannounced and can take some time to figure out. Also, some wait times can be long when calling to speak to our rep. Alternatives considered [Paycom](https://www.capterra.com/p/130949/Paycom/) Reason for choosing Paylocity Pricing and functionality were the biggest factors. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) offered several features R&R did not. Review Source SF Sheyla F. Payroll and Benefits Admin. Machinery Used the software for: 2+ years ### "Payroll & Benefits Admin." January 29, 2026 4.0 When we started using , 5 years ago, it was a nightmare. It took me almost 2 years to clean after implementation was completed. Some codes were pre-tax, and they needed to be post-tax, etc. Pros My current account manager and her predecessor are great,\[sensitive content hidden\]. Reports are easy to read and understand. Cons CS at the beginning was a nightmare. removes reports. The "Master Labor Distribution" was removed, and we used it a lot. I don't have an account manager for Benefits. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/) Reason for choosing Paylocity It was the best option for the company at the time. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/) Ceridian was sunsettin in 2020, we had the option to move to Dayforce, ADP and . Review Source KH Kayla H. Payroll and Human Resources Manager Hospital & Health Care Used the software for: 2+ years ### "Great HRIS software! " February 4, 2026 4.0 Our overall experience with has been very positive. Paylocity has helped to minimize our time spent doing payroll and HR tasks because the programming is very efficient. We highly recommend Paylocity as an HRIS for all companies. Pros is a very user friendly platform. It was a seamless transition to integrate Paylocity into our company. As an HR and Payroll Manager, I have everything I could possibly need and more available to me with the various components of the software. I have found the custom reporting options to be extremely helpful and have saved me a lot of time. Anytime I have a question, the service team is great at providing support and are very knowledgeable. Cons It has only happened a few times in 5 years, but there has been poor communication with changes at times which can be frustrating. I also wish that some of the components of the software were available at a lower cost, so that we could benefit from them. As a non-profit company, we have had to chose the most valuable aspects of the software because of pricing per employee. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity We choose over Paycor because of the pricing and the ease of use. Review Source GH Ginger H. HR Manager Machinery Used the software for: Less than 6 months ### "If you aren't using Paylocity for your HRIS, Benefits and Payroll, you are missing out!" January 29, 2026 5.0 Overall, I'd say my experience with has been nothing but great. I find the ease of use, reporting and task management are great. Pros I find the portal to be easy to navigate and helpful prompts. The platform seems to be well thought out. I have had great customer support since joining there HR team October 2025. Cons It would be helpful when a new user is added to the account that the account manager makes contact with that new person to learn their role in the platform and give them a learning plan. offers great L & D but can be a little overwhelming when you first jump into the platform. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) see above for more information. I'm uncertain what platform was used prior to going to , but they have been on Paylocity for several years. Review Source VR Verified Reviewer Senior Human Resource Manager Information Technology and Services Used the software for: 2+ years ### "Can be good depending on company size " February 12, 2026 2.0 I think it really depends on your need for an HRIS, for a simple smaller company it is great but for a bigger growing company nothing to really offer. Pros I think for a smaller under 200 person company it is good, but I think for anyone to scale or need for high financial need it is not great. Cons I think you can have a great Service Rep it can be great, but you are doing all aspects of . They will not really help you they just send you a way to get the job done. Switched from [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Needed a bigger system, and this system fit the need Review Source MG Michelle G. Hiring Manager Hospitality Used the software for: 2+ years ### "Paylocity for all of your hiring and HR needs!" February 13, 2026 5.0 It has been easy to learn and we had a great support team helping us set up and learn everything from the Custom Fields to the Events we launch in the Onboarding. Pros I love that we can go from the initial application to an active employee. I love that we can store everything within the employee profile. Even with each employee having their own profile, it is easy to pull reports on basically all of the things we need. Cons I don't like that when there are major changes that the issues are not worked out before doing so. An example would be the latest I-9 roll out. The process is now 100 percent better, but there were quite a few errors along the way. Alternatives considered [Paycor](https://www.capterra.com/p/133745/Paycor-Perform/) Reason for choosing Paylocity We liked the sales rep Bobby. Also the swag he brought to the office. He was very relatable, and we trusted his customer service promise. Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) was initially less expensive. The platform was more user friendly and capable of doing more than we imagined. Review Source BL Bethany L. Chief People Officer Hospitality Used the software for: 2+ years ### "Value vs Results Can't be Beat" February 2, 2026 4.0 Every system has its pros and cons but with the pros far outweigh the cons. They are also continually developing the system in positive ways which makes me optomistic that they will develop into an even better system over time. Pros As an HR Consultant who uses all the HR systems out there, is the one I recommend the most. The functionality for its price point can't be beat and can be used as a true "all in one" system without the need for supplemental systems. It is also relatively user-friendly. Cons I wish they offered more functionality in the employee app (ex. ability to update direct deposit and sign off on reviews). I also wish the format of the reports was more friendly to filtering and pivot tables. Alternatives considered [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity Cost and functionality far outweighed the other options being considered Switched from [Paycom](https://www.capterra.com/p/130949/Paycom/) Paycom kept raising our cost the more we grew so it became unsustainable, we needed a HRIS partner to grow with long-term. Review Source YD Yvette D. Practice Administrator Health, Wellness and Fitness Used the software for: Less than 6 months ### "We are so happy with our switch to Paylocity!" February 12, 2026 5.0 Great! \[sensitive content hidden\] was our implementation specialist and she was fantastic. She showed me so many ways to improve processes in the system. Pros We joined after being with ADP (on various different platforms) for several year. The difference is like night and day. The Paylocity implementation teams have been amazing, and the product itself is very popular among our management team and the employees. The system makes it so easy to sending out mass announcements, reviewing and approving timecards so that payroll is accurate, and best of all ---- the price is fantastic for everything they offer. It's made my life so much easier, and has saved me a ton of time with submitting payroll. The integration with our retirement plan and benefits administration is like the cherry on top. I'm so glad we made the switch. Cons Nothing bad to say! I have had only great interactions with the implementation team and support. Everything has gone really well. Alternatives considered [Insperity](https://www.capterra.com/p/56017/Insperity-Recruiting/)[Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Paylocity met and exceeded our expectations. Switched from [ADP TotalSource](https://www.capterra.com/p/113109/ADP-TotalSource/) Very expensive for the system and support we were getting. Review Source DF Deanna F. Director of Human Resources Banking Used the software for: 2+ years ### "Great service, great product! " February 12, 2026 5.0 Best customer service and a great value, unlike ADP that charges for every little thing. 's customer service team are helpful, friendly and knowledgeable. Pros The platform is extremely easy to use. Reporting doesn't require and IT background, it is very simple to use. Our employees find the mobile app to be user friendly and reliable. Cons Sometimes the system seems to glitch while processing payroll. Not a huge deal, because I process well before my cut off time. I have found logging out and back in fixes it. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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