# Therasoft Online Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Therasoft Online the right Mental Health solution for you? Explore 309 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86193/Therasoft-Online/reviews --- Therasoft Online 4.3 (309) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 16th, 2026 # Reviews of Therasoft Online Ease of use 4.1 Customer Service 4.5 ## Pros and Cons in Reviews PC Philomena C Clinical NeuropsychologistHospital & Health Care, 2 - 10 employeesUsed the software for: 1-2 years. “I like that a lot of information is displayed on the calendar so providers can get a snapshot of important information.“ August 7, 2023 JJ Jennifer J Founder and Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “Now, and I don't know what has shifted exactly, Therasoft seems corporate, inaccessible, cumbersome (ticket systems and have required multiple attempts for the same issue), and more focused on expansion than quality.“ November 14, 2025 CC Christine C Billing ManagerMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “My positive experience was having \[sensitive content hidden\] assisting me with technical support problems.“ November 22, 2024 JJ Jennifer J Founder and Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “For small practices with a limited budget, that kind of budget increase is not easily managed.“ November 14, 2025 Leasha J. S Owner, Managing MemberIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “Documentation was easy.“ June 1, 2024 JJ Jennifer J Founder and Professional CounselorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “There were frequent glitches that interfered with clinical service.“ November 14, 2025 AR Asha R Clinical DirectorMental Health Care, 2 - 10 employeesUsed the software for: More than 2 years. “It was also great to be able to incorporate our measures/questionnaires into our biopsychosocial.“ August 4, 2022 Leasha J. S Owner, Managing MemberIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “The support is nonexistent and they take no responsibility for server failure that causes the loss of important data.“ June 1, 2024 ## Showing most helpful reviews Showing 1-25 of 309 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anthony Y. Psychotherapist Health, Wellness and Fitness Used the software for: I used a free trial ### "Therasoft is a great solution for therapists on a budget." January 23, 2019 5.0 Pros The trial and initial functionality were very robust, and I think for most therapists this is more than enough to get the job done. Cons Could have used some more customization around notes, etc., but overall impressed. Review Source AD Annie D. Therapist/Owner Mental Health Care Used the software for: 1-2 years ### "Liking Therasoft more and more after more than a year" September 13, 2018 5.0 I am the sole practitioner in my private practice and use Therasoft for storing client data, electronic billing, tracking and billing for co-pays, text or email reminders to clients about appointments, and encrypted emails for confidential information. Therasoft works FOR me - because Therasoft works WITH me! Pros 1\. Customer service is patient, straight forward, individualized and makes a consistent effort to be responsive. 2. Over the past year, Therasoft has made changes to their staffing system to increase availability after hours - which is especially important to me as there is a significant time difference between our respective locations. 3. There is no pressure to add more services than you need. They genuinely want customers to have the best fit which is, of course, a great customer service strategy but with Therasoft it's not just for show. 4. They have been open to scheduling regular weekly phone consults with me for as much or as little time as I need. If our rep - whom I consult with - is not able to make it, she notifies me ahead of time. Our consults are goal directed but have a personal warmth that I value and have come to trust. 5. THERE IS NO AUTOMATED VOICEMAIL SYSTEM with irrelevant mandatory options but not the ones you need and no way to access a human being. Usually I reach someone directly and that availability has now increased. If the answering service picks up, it can be a little frustrating - even when I've been frustrated and called repeatedly, Therasoft staff have been professional and focused on problem-solving. Cons Occasionally, there are technological problems that can only be resolved by the developers. In fairness, these tech problems have been minor (not major - no lost notes, files, whole narratives). One of these problems was resolved only after about 6 months. I was persistent about it and appreciated that my persistence was treated in a matter of fact manner rather than an irritant. Admittedly, I wondered if they were really working on it. But then, one day, it was resolved - no fanfare, just fixed. Review Source Response from Therasoft Online October 10, 2018 Thank you for your feedback, we appreciate you taking the time to Review our Company. I am sorry you had some difficulties with your documentation. We have made some changes for autosave so if there is any internet connection or other problems our system will autosave what you have completed up to that point. Glad you are able to make the software work for all your needs to do the job you love. Many Thanks, Petra MW Mary W. Admin Mental Health Care Used the software for: 2+ years ### "Disappointed " June 20, 2024 1.0 Had been happy with though now am regretting daily for the past several months. The service has gone down hill fast. Pros How it used to be. Actually reliable at one point. Cons Lack of communication, hard drive issues and vague follow through with empty excuses. This company will know of an issue, not alert the subscribers so we can make accommodations and then say “sorry, didn’t you get the email?” (Which was never sent) No accommodations made for their issues other than we the consumer needs to remedy their errors. Oh and if you want to leave, be prepared to cough up $5000 to have your files saved. Review Source CM Carolyn M. Clinical Psychologist and Owner Mental Health Care Used the software for: 2+ years ### "The absolute best Mental Health EHR on the market!" February 22, 2019 5.0 Overall, I just love Therasoft Online. They have streamlined, organized, and enabled me to complete and monitor clinical and administrative tasks with efficiency and ease. This has allowed me to focus and spend more time on what I love and do best....provide therapy to some really awesome people. Pros I have been using Therasoft Online for the past 8 years. I am long overdue in giving them my two thumbs up. I can not begin to express how pleased I am with this software. Therasoft Online offers a big product to the small private practitioner. It is a high-end software at an affordable price. Therasoft Online is comprehensive in terms the numerous features that it offers (i.e., registering, scheduling, assessing, documenting, storing, billing, reporting, sending auto-reminders, integrating social media/web marketing, and incorporating HIPPA compliant email, apps, and teletherapy, to name a few). Therasoft Online keeps my practice current and enables me to offer my clients state-of-the art technology to enhance their experience. I think one of the things that I love the most about Therasoft Online is the fact that my practice has been able to change and grow over the years...and I've never needed to change my EHR system. I started as a sole practitioner in Texas, expanded my practice to the US Virgin Islands, and grew into a group practice. Therasoft Online made all of my transitions seamless. From support team, I have always received excellent and competent service. It actually feels as if we are part of the same team. I have recommended Therasoft Online to ALL of my colleagues...it's the least I can do for a company that has been more than good to me. They have my highest recommendation. Cons I really love the apps, but would like more functionality and integration. I am unable to see my client's secure messages and I can not see appointments confirmed by the client. Review Source KS Ken S. Counselor Mental Health Care Used the software for: 2+ years ### "Pleased with Therasoft - 10 years" June 15, 2021 5.0 Pros The system is comprehensive. Everything that I need is built into the system. Also, the customer service and training departments are awesome, they respond right away and they provide assistance to make sure that I get what is needed. They will customize lots of the features for my office. Cons Everything that I need and things that I have not thought of are included in this system. I have cons about Therasoft. Alternatives considered [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/) Reason for choosing Therasoft Online Referrals from other counselors Review Source VR Verified Reviewer Practice Owner Mental Health Care Used the software for: 2+ years ### "Disappointed " January 1, 2020 4.0 Disappointed doesn't begin to state the way I feel about this company. In the beginning they were awesome. Now not so much at this time. To begin with it is very expensive for what you get. Next customer service is lack luster to say the least. Every time I call most of the time my issue is not resolved and I am told I will check on that and get back to you. The majority of the time nobody does get back to me, which brings me to the next problem I have. I was paying a substantial amount of money for them to do my billing. In 2018 and into 2019 (the dates could be wrong) it did not get done on time by the individual who was working on my account. This cost me thousands of dollars and all I got was I am working on this (by the new person). They did take some money off of my one bill, but I never collected on all the claims that were not filed in a timely manner. This was on Therasoft so why did I have to eat the loss? Of course that fell on deaf ears. I have been with this company since I began my practice which is now 6 years. All of this time I have been on autopay. 12/19 I see the inv. which I received on the 15th of the month. On the 30th I receive an email stating that they are going to suspend my account for non-payment. So I call and of course AGAIN nobody is around to address the issue, but was told that the girl that handles would get back to me either by phone or email that never happened. I am out $$$ and patience. Pros It is good for clinical documentation. Cons Difficulty with splitting payments Slow speed and I thought it was just my WIFI, but it is the same no matter what wifi I use Poor problem resolution Unable to address other specific situations Unable to pull a list of progress notes for all clients Reason for choosing Therasoft Online I thought it was a good value. It is not Review Source VR Verified Reviewer PROFESSOR E-Learning Used the software for: 6-12 months ### "Timely Therasoft Online" November 12, 2022 5.0 pleased and satisfied with the ease of and quality of t.o. Pros Ease of use and well designed with current aplications Cons Need more hands on simulation initial training instructional videos. T Review Source MR Melissa R. Psychologist/Partner Mental Health Care Used the software for: 1-2 years ### "Exemplary Costumer Support" March 7, 2019 5.0 I have had a great experience with Therasoft and highly recommend this program to any mental health practice! Pros Therasoft is an easy program to learn and use. It meets the needs of my moderate sized group practice while remaining affordable. Customer support is top notch. We can contact them by telephone or email and any questions we have are answered quickly. Cons There is a large selection of reports. At times, it can be a little confusing figuring out how to get the information I need. However, the costumer support team is always available to assist with this. They also provide a large number of webinars and training opportunities that would make the process easier (I have not had the opportunity to view these yet). Review Source Tanesha M. Independent Business Owner Used the software for: Less than 6 months ### "It's awesome and affordable" July 26, 2018 3.0 I have not had the time to give an accurate review because I have only been a part of the program fr one week. Pros It is cost effective and very clear and concise to understand. I have not yet experienced the full benefits. Cons The review is going to be premature because I have not been able to fully try the system out because I have only been doing the trial for one full week. Review Source VR Verified Reviewer Clinical Therapist Professional Training & Coaching Used the software for: I used a free trial ### "Termination of free trial" November 7, 2018 4.0 Pros Customers Services, I spoke often to my rep and she was awesome. Cons There was too many features that I could not figure out on my own. My office manager felt like the calendar was too busy. Templates did not meet my needs. The billing did not flow as smoothly as I had hoped. I was not able to use the online video sessions. Review Source KK Kristen K. Clinical Psychologist Mental Health Care Used the software for: 2+ years ### "Practical Features and Great Customer Service" December 20, 2019 5.0 Pros The software helps me stay organized in my practice by having scheduling, billing/payment, and charting all in one easy location. I use it daily and one of my favorite features is the email or text reminder option for clients as it has helped to cut down on missed appointments. I've rarely had questions over the two years I have used it, but when I do, the customer service response is quick and professional. Cons The feature for providing superbills to a client's family member (alternative email) was tricky to use at first. Alternatives considered [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Reason for choosing Therasoft Online Had a more personal customer service feel. Review Source MH Maurice H. Owner Mental Health Care Used the software for: 2+ years ### "MH PP in NC" March 23, 2022 5.0 It has been very influential in the development of my business from onboarding to hipaa compliance. Pros The software is user friendly and very customizable. Cons The features can feel Overwhelming. It can feel very vast because of the options and access. Review Source RJ Robert J. Counselor, CEO Mental Health Care Used the software for: 1-2 years ### "I have used this system for over a year. I honestly don't have any complaints about this system." September 6, 2017 5.0 Easy to use and allows me to focus on other priorities Pros I like having everything bundled with one company. I like the convenience that this service provides having access to records on any device connected to the internet without having the records stored on that device. I think they go far beyond my expectations for any customer service with the time they took teaching me about the system all the way through. I can still contact my customer service rep today and she would be there to answer any of my questions. The system is easy to use and includes absolutely everything I need for my small private practice from website, records, I can store educational materials, They have added hippa compliant video services but I have not used them, I can even let them become my billing department and have yet to have any issues with insurance. Cons I wasn't a fan of the mobile app, it just felt different to me but I can very easily open it up in a web browser on any device so not that big of a deal. Review Source Response from Therasoft Online September 14, 2017 Hi Robert! Thanks for taking the time to review the software. Working with you has been great! Tiffany JJG John J G. Therapist/Owner Used the software for: ### "Therasoft Online Works for Me" September 19, 2014 5.0 For most of my career, I have not had to deal with the nuts and bolts of a private therapy practice. I had either been employed by a group that provided all support services, or I contracted with a practice management service which did everything for me. All I had to do was my clinical work. But with the ever shrinking reimbursements from insurance companies, I was forced to cut overhead costs in order to make it in a private practice. That is where Therasoft Online has been a life saver! Therasoft Online is a comprehensive practice management service that allows me to do my own scheduling, billing, bookkeeping, digital therapy notes, practice analysis, report writing, referral source maintenance, client communication and more that I have yet to discover, all from my office computer, or from any computer with a secure internet connection. I am able to save from $450 to $700 each month by doing tasks that I used to pay for without Therasoft Online. Depending on my work load, which ranges from 30-42 clients each week, I spend 2 to 5 hours per week on my practice business,, most done from home on weekends or after hours. And I can get a lot done in those open hours between appointments! There is a lot to learn about practice management, and I was totally "green" to this aspect of my work. I have to say that I have proven to be a slow study in becoming familiar with the many aspects of "running this railroad". The Therasoft system was at first very confusing, complex and at times intimidating to me. Someone with a better starting familiarity with office procedures would likely have less difficulty than I did. But the support staff at Therasoft Online has been VERY responsive to my needs, and have been very patient with helping me learn the system. Therasoft pricing is what really sold me on the service. If I want it, I can opt in for more hands-on management of insurance claims and follow-ups, but at less expense than I had before. I recommend Therasoft Online to any Private Mental Health Practice, regardless of size. I am a sole provider, but the same services that I enjoy are available to group practices also. Review Source CH Charles H. Owner Mental Health Care Used the software for: 1-2 years ### "Was great for an individual practitioner starting out" August 4, 2022 3.0 It was a good experience and would be a good choice for an individual practitioner. Pros Easy to get set up, customer support was good. Cons As our practice grew, we needed more functionality than the platform provided at the time. Review Source AR Annie R. Office Administrator Mental Health Care Used the software for: 1-2 years ### "Therasoft Online Review" January 14, 2019 5.0 Therasoft Help Center is always on top of addressing tickets. Our rep is AMAZING!!!!! Wonderful support, extremely knowledgeable and very helpful. She has OUTSTANDING customer skills. She gets back to you immediately, her follow through is great. I always ask for her if I need assistance or have an issue arise. She is WONDERFUL!!!! Pros User Friendly Secure Many options Always updating and adding new features Cons Would like the assessments client codes to go directly to the clients and not have the therapist responsible for emailing the clients their codes. Review Source Response from Therasoft Online January 15, 2019 Hi there, Thank you for the great review! The reason Therasoft does not send out the code is because then it is not secure, if someone was to get into the email then they would have access to the information so this is why you have to give them the code separately. Did you know that you can have the client sign into the portal and fill it out as well? Call the support team (888)-435-8203 and they can walk you through this process as well. The portal allows them to do the assessment through a secure portal that is compliant for security. Thank you. SM Sally M. LPC Counselor, Owner Used the software for: ### "Great & Improvements are needed" August 17, 2015 4.0 The pros - its the best software out there at this time. -helpers are friendly and some are very informative and responsive -love that it receives info back from insurance regarding payments. Cons -The delay in response times to tickets in unacceptable. There have been times when there was no response. I wish there was no ticket system. counselors are on a crunch time schedule and to pay a lot of money and to not have the person who answers the call help you- is very irritating. -Its disappointing that the syncing device is very limited. Its mostly limited to calendar and payment. Theres no ability to delete an appt in order to make another one. -Its hard to record a canceled appt in the calendar and scheduled appt in the same slot. This makes it unclear for record keeping. So calendar needs to be able to hold to appts per slot. -Case note needs improving- to include auto set what type of note and to allow for some prefabricated sentences. Like appt scheduled in one week. -Sometimes something in the summarized report doesn't match the data of the client and Im not sure why, but Ive had to call a few times to have it manually changed -I need to search clients by first name as an option to last name. -Over all there needs to be a decrease to the number of clicks, but I love the "to do" info that displays on each appt in the calendar. -I wish there was an option to self-identify additional numbers, like- Husband, daughter, etc. Often I have children as a client and can only put in cell and home phone. This is not convenient, as theres no way to record who's cell number that is. \_AZ requires that each form has a confidentiality statement: \*\*\* Confidential contains Privileged Communication protected under A.R.S. 32-3283 and \*\*\*Federal Confidentiality Rules (42 CFR Part 2 & 45 CFR Parts 160 & 164) Unauthorized disclosure is prohibited\*\*\*So I recommend leaving a template notation area for forms. Review Source LW Leslie W. LPC. Owner Used the software for: 2+ years ### "The support system is excellent. " September 6, 2017 5.0 Pros The ease of using it. It has everything. I need at my finger tips. I can look at a glance to see client status. That they attended session, they paid for session and notes on session completed. I can easily see outstanding balances on individual clients as well as over all summary of outstanding money owed. I do not take insurance so I can not comment on that part of the program however it looks straight forward as far as ease. Review Source Response from Therasoft Online September 18, 2017 Hello Leslie! Thank you for taking the time to review the software. We've enjoyed the journey with you for the last 7 years and hope to enjoy the NEXT 7 with you as well! Tiffany KZ Kathy Z. Owner/LMFT Mental Health Care Used the software for: 2+ years ### "Excellent product, excellent customer service" September 14, 2017 5.0 Pros The product is very user friendly. The price point is excellent. Customer service has always been extremely accommodating - knowledgeable, friendly, and go above-and-beyond what would be expected. Cons Our only complaint has been the inability to add in customized forms such as in-take, treatment forms, etc. Review Source Response from Therasoft Online September 14, 2017 Hi Kathy! Thanks for taking the time to review the software, We have recently added a feature to allow the clients to complete and sign customized intake forms. I've just sent you an email regarding this. We value our users opinions and try to accommodate the needs of our users whenever possible, I hope you enjoy your day! Tiffany AG Alicia G. LMFT Mental Health Care Used the software for: 2+ years ### "Excellent Service" August 23, 2017 5.0 We have recommended this product / service to many clinicians in our area. Pros We especially like the ability to enter, store and retrieve documents and information on the electronic record. Cons Can be a bit cumbersome setting up insurers, coordinating emdeon and insurer electronic filing and payment process. But once it is in place, it is great. Review Source Response from Therasoft Online August 30, 2017 Thank you for the referrals and also the great review, we know at times there can be some roadblocks and that is why we are here to help you through those. We appreciate you as a customer and love the feedback makes us grow as a team and so does the software. Best, Petra EV Etolia V. LCSW Mental Health Care Used the software for: 1-2 years ### "using Therasoft since April 2016. it is a very functional full practice management product. " August 29, 2017 5.0 Therasoft helps me stay organized. I love one platform for documentation, billing, etc. Pros I love the availability and responsiveness of customer services. there are many templates for most any type of client interaction. this product is just perfect for a single provider or a growing practice. Cons the treatment plans a little tedious to complete. iIthink that product can do sooo much, it is a bit overwhelming initially and takes some time to customize it for my practice...but that is a pro too Review Source Response from Therasoft Online August 30, 2017 Thank you for the great review, we understand the treatment plan has a lot of details and sometimes it can be overwhelming but we do have suggestions on the treatment plan to help you save time, if you need help with this please call our support team at 888-435-8203. DM Debi M. Therapist/Owner Used the software for: 1-2 years ### "Billing, clinical documentation, marketing, scheduling.....Therasoft helps do it all successfully. " September 13, 2017 5.0 Pros The customer service is excellent. Every single person we have worked with has been amazing. They are professional, available and respond quickly every time. They have gone above and beyond in assisting us in successfully using the program to our benefit. Cons The deposit account has caused some issues for us. Probably a user issue, not a system issue. I would prefer just a client credit account that would not prohibit us from entering in any insurance payment when we need to. Review Source Response from Therasoft Online September 14, 2017 Hi Debi, It has sincerely been a pleasure working with your office! If you can, please email me some times you're available to chat about how you might be able to make the deposit account work better for the practice. Tiffany PC Pauline C. CEO Mental Health Care Used the software for: 2+ years ### "Problematic Concerns" October 10, 2020 4.0 Ability to track appointment schedule and number of sessions per month Pros Ability to manage the Client Contacts and the helpful hints for practice management Cons Difficulty with logon, and frequency of reinstalling the ID Reason for choosing Therasoft Online appeared to be more efficient. Review Source AF Amy F. Clinical Psychologist Used the software for: 6-12 months ### "Calendar, therapy notes, and assessments are easy to use on both phone and computer. " September 1, 2017 4.0 Pros Notes, calendar, and assessments- easy to use. There is an option to confirm attendance, write note, and submit billing within one screen. Cons Difficult to set up billing, not easy to resolve issues or track. It is also difficult to submit secondary claims. Review Source Response from Therasoft Online January 4, 2018 Hi there, Thank you for the review. I understand the issue with transmission of secondary is because of the process of how secondary can be billed, the insurance company however changes the claim number when the first claim goes through so they require a mailed hcfa to the secondary. Also I believe that you have some issues with Medicare that can be resolved with some changes to how your credentialed. We know have a credentialing department that can help you with these changes if you are interested. Please give us a call so we can help you get this resolved. 888-435-8203. Again thank you for your feedback. TH Tim H. Licensed Psychologist, Sole Proprietor Health, Wellness and Fitness Used the software for: 2+ years ### "I find the system very easy to use, I can access it from anywhere, and I really appreciate support." September 15, 2017 5.0 It allows me to focus on my clinical work and makes running the business as easy as possible from the practice management side. Pros Simple, secure, cloud-based, comprehensive practice management software makes my work much easier to do on a daily basis, and allows me to focus on the clinical work. Cons Half-jokingly, I wish that it could do my paperwork for me! It also cannot demystify the insurance world with all of its ins and outs. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.