# 3PL Warehouse Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is 3PL Warehouse Manager the right Warehouse Management solution for you? Explore 131 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/86175/3PL-Warehouse-Manager/reviews --- 3PL Warehouse Manager 4.1 (131) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of 3PL Warehouse Manager Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews KF Kevin F Operations ManagerLogistics and Supply Chain, 51 - 200 employeesUsed the software for: More than 2 years. “It has been such a big impact to our company in regards to time and efficiency from order pick to, inventory and invoicing.“ May 5, 2025 CZ Caitlin Z Head of OperationsLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “The system allows for overriding inventory when picking/packing, which can lead to errors.“ April 2, 2025 MM Mmoham M Software EngineerComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “The software's amazing capabilities that enhance inventory management and sorting.“ December 20, 2024 JC Joe C IT managerWarehousing, 51 - 200 employeesUsed the software for: 6-12 months. “No access to the dayabase, lackluster reporting and unable to build your own complex reports“ October 4, 2024 MJ Margaret J Director of Vendor and Customer RelationsRetail, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the inventory reports and being able to view the remaining length of shelf life our product has.“ October 21, 2024 KS Kiana S Inventory SupervisorLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 1-2 years. “I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.“ April 20, 2023 CZ Caitlin Z Head of OperationsLogistics and Supply Chain, 11 - 50 employeesUsed the software for: More than 2 years. “Extensiv is very easy to navigate for both warehouse & customer users.“ April 2, 2025 PG Patricia G Client Services ManagerWarehousing, 11 - 50 employeesUsed the software for: 6-12 months. “So if an item has no inventory, the client cannot see that item unless they run a stock status report.“ September 22, 2023 ## Showing most helpful reviews Showing 1-25 of 131 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Milos V. Owner Philanthropy Used the software for: I used a free trial ### "owner" April 29, 2023 4.0 Pros to integrate with the application and the likelihood of being a user Review Source JB Joseph B. IT Manager Warehousing Used the software for: 2+ years ### "Pretty Good" June 4, 2024 4.0 Pros The user interface is great. The company seems to do great at some of the basics and seems to have some forward thinking strategy in its development. Cons Polish and enhancements to existing features are a struggle for them. Switched from [Ramp Enterprise WMS](https://www.capterra.com/p/133220/Enterprise-WMS/) We wanted a better user interface and a vendor-hosted infrastructure. Review Source DJ Doug J. Owner Warehousing Used the software for: 2+ years ### "Order functionality and support is extremally poor" July 28, 2022 3.0 Did provide us with better visibility of inventory however the order functionality and the API connections to clients are very poor and continually have issues. Support is poor at best, non responsive and rarely addresses root causes, continually just kicks the issue down the road with a bandaid patch. Pros Ease of implementation, implementation team was good to work with. Cons Order functionality is awful, continually have orders not pulled through properly. Support is slow and provides no root cause or long term solutions. Kitting functionality does not work properly, solutions are either alias skus or a constant transfer of inventory between skus. High order volume always breaks the system, we have to limit the batches in size other wise the system takes hours to process the orders. For a high volume facility this is not a good software. Very limited abilities with small parcel service, and a lot of additional steps are required. More for a slow LTL facility. Alternatives considered [CommerceBlitz OMNI Warehouse](https://www.capterra.com/p/202667/CommerceBlitz/)[SAP Business One](https://www.capterra.com/p/214667/SAP-Business-One/) Reason for choosing 3PL Warehouse Manager Cost and ease of implementation Review Source PP Paul P. Director Logistics and Supply Chain Used the software for: 6-12 months ### "Extensiv - first 6m review" June 5, 2024 4.0 Reliable, good value, and a huge step forward for us. Now to make it work even better for us. Pros I appreciate the personal level of support from the onboarding and customer success team. We can move closer to the best in class reputation we want to provide our clients. Cons Some key tools are not fully developed for the Australian market yet, requiring unexpected and costly workarounds. Alternatives considered [CartonCloud](https://www.capterra.com/p/179000/CartonCloud/)[Access Mintsoft](https://www.capterra.com/p/236970/Access-Mintsoft/)[CargoWise](https://www.capterra.com/p/22135/CargoWise-One/) Reason for choosing 3PL Warehouse Manager Price, functionality, exposure to IS market, customer support, integration ease, road map to success. Review Source JC Joe C. IT manager Warehousing Used the software for: 6-12 months ### "Great for small to midsize companies " October 4, 2024 4.0 Great team, great software, really easy to use amd train users Pros Easy to learn, implement, import and export data Cons No access to the dayabase, lackluster reporting and unable to build your own complex reports Review Source PG Patricia G. Client Services Manager Warehousing Used the software for: 6-12 months ### "My Migration experience with 3PL" September 22, 2023 4.0 We previously used a software we became accustomed to and when we switched over to 3PL, there were so many differences in comparison to the functionalities. In the beginning, I immediately wanted 3PL to function just like our old system however over time, I was able to point out a number of values this system has and allows for so much more flexibility. Our daily orders used to finish printing by about 11:00am PST, and would start at 9:00am PST. (Printing fuction was automated) There were many pauses in printing, and delays. Now that we are using 3PL, with a 9:00am PST daily cutoff, we can have our orders printed by 9:30am PST with a much better sort in place for packers. This improves our productivity by 40% and offers a much better service level to our clients. I'm overall very satisfied with 3PL and I'd recommend it to other fulfillment houses without hesitation. Pros I specfically like the flexibility it allows for sorting orders, and data allowing me to print specific orders in the batches that fit my needs. This feature is awesome because it saves our warehouse pickers time, and their productivity level has really improved. Cons What I did not like about 3PL Warehouse Manager is that customer users access levels do not allow for them to view all items unless there is active inventory for every item. So if an item has no inventory, the client cannot see that item unless they run a stock status report. I think all items should be visible so that if there is an item with zero quantity available, the client can view that easily. Review Source KS Kiana S. Inventory Supervisor Logistics and Supply Chain Used the software for: 1-2 years ### "3PL Review" April 20, 2023 5.0 Overall, I'm content with using 3PL Warehouse Manager because it's what I've known to use for the past 2 years and it's grown upon me. Pros When I first started Logistics, I was thrown into Warehouse Management and was introduced to 3PL. At first the product was intimidating since being new, I was afraid to mess up. However, as soon as I started getting more comfortable, I realized that the software is super easy to use and if you were to make mistakes, there are multiple solutions do fix them. Customer Support and the Help Center really take you a long way as there's information that is meant to help you for any cases. Cons I had a fulfillment client that was questioning whether or not the Order status can match what their backend software shows to them such a Returns, Exchanges, Order Changes, ect. since they use WooCommerce and when I told them that those statuses are not available in 3PL, they seemed a little let down, but I feel like those statues would benefit both the Customer and our Company.Also, kind of wish that we are given the option to delete any orders instead of cancelling them and for them to still show up in the Orders Tab. I feel like this correlates to the Order Statuses mentioned before because since the cancelled orders are showing closed, they're now being mixed with completed orders that were closed as well. Review Source LR Llane R. Quality & Process Specialist Logistics and Supply Chain Used the software for: 2+ years ### "Buggy, Missing Basic Features, Horrible GUI" September 15, 2017 2.0 Keep moving, Skip Magaya too, both horrible systems, with horrible customer service. Pros Its great if you don't need much or have low expectations. We have spent several years with 3PL Central, and their system is easy to learn, and has most basic features you would need. We have heard remnants they have been working on a new system but that was 5 months after we joined up with them, still never seen it. Others online say it only has basic features like looking up orders, and receipts. While customer servers is dumb, forgetful, and slow to respond, they have implemented a ticket system. But don't advertise it, so you have to ask about it. Cons Lacks support for UCC/SSCC labels, lacks support for cycle counting and inventory, isn't this an warehouse manager system? EDI support is sloppy at best, constant issues with it throwing errors saying it can't connect, or timed out, reports not automatically sending, edi's failing, asn's failing, Tech support loves to change settings without mentioning what it could break, they do it and wait to see if it fixes your issue, or you complaining about something. They broke our entire EDI process for one customer by changing what types of documents were supported via EDI. WHY WOULD THEY CHANGE THIS. we had to process 1,200 orders manually... FIFO isn't really FIFO in their system, it works, but not like it should. UPS/FedEx/USPS is external, it barely works within their system. If you need to process more than 10-15 cartons it often crashes and refuses to give you labels, forcing you to manually process them. I can't tell you how bad their customer service is, they ask for the same things over and over. The sales team, CSRs, tech support, don't put notes in your accounts, and keep asking you the same issues. They want to meet up yearly in person to ask how satisfied you are. We aren't your horrible, fix your bugs and we would be at best OK. Tab is your best friend in all menus if you type a SKU and hit search you will find nothing or the webpage will crash. Always hit tab for everything!, always press find twice before printing anything. You can't utilize more than 1 login at 1 time, it will crash both pages. Review Source PG Peter G. Vice President Retail Used the software for: 2+ years ### "A good tool for growing companies" May 15, 2023 5.0 Pros We started using Skubana / Wxtensiv Warehouse Manager when we were outgrowing our previous order routing platform. This tool allowed us to set processing logic on all orders and route them appropriately. Additionally it helped simplify our worldwide inventory visibility and purchasing. Cons Support can be slow to fix bugs. Our account manager is very responsive and there are not many bugs, but they can take a month to get resolved once one is identified. Switched from [Sellbrite](https://www.capterra.com/p/149384/Sellbrite/) No order routing automation rules Review Source RH RICK H. General Manager Consumer Goods Used the software for: 2+ years ### "Has Helped Us Grow" February 13, 2017 4.0 We have been using 3PL Central for nearly 5 years now. Over that time we have been able to utilize the technology provided to greatly grow our business. The functionality has a wide scope of offerings and for the most part they work very well. We utilize 3PL Central as our Warehouse Management Software and rely on it heavily for small parcel receiving, inventory management, and order organization. We use a separate, stand-alone pack verification/manifesting/shipping software that we like much better than the modules offered by 3PL Central for those specific tasks. The visibility for our customers is critical and most find it works well despite the UI being slightly hard to navigate. Our biggest hurdle has been to take full advantage of the new feature releases because of the change in protocol/process that it would require. There is definitely an advantage to new releases and features, but they aren't always really easy to implement. Pros \- Web Based - Broad scope of features - Constant updates and feature releases - Up-time is near 100% - Good support (when you can get it) - Handles wide (possibly unlimited) product types Cons \- Support is very slow and often inexperienced requiring multiple responses to get a resolution - Most additional features are a le Cart so the price can increase depending on features - High traffic days make the system slow (although they have been addressing this) - UI can be hard to navigate at first and specifically for customers - Doesn't play well with mobile (we've been told this is in the works) Review Source PT Pete T. CIO Logistics and Supply Chain Used the software for: 2+ years ### "Great Partner" August 7, 2019 4.0 Pros Customer Support is outstanding. They listen to your ideas and feedback. You see your suggestions in future updates. If they have a feature you need and they don't have they have great API's so you can extended the software to met your needs. Cons The older version sometimes struggled with large customers. The new product doesn't have this issue. Reason for choosing 3PL Warehouse Manager The API's were the biggest selling point when I initially purchased. Review Source JS Joszef S. CEO Used the software for: ### "Outstanding 3PL software" October 22, 2010 5.0 After numerous demos, 3PL's SaaS package is by far the best you can find and with pricing that was well within our small companies budget. No need to buy and install software, being able to access from any computer, upgrades included. We were shipping our first orders the day they gave us access. The billing tool is the best to make sure you capture every costs, if your big enough, this tool is probably a profit center in itself. Pros We were looking for an alternative to a slow, cumbersome WMS system for managing our 3PL fulfillment services business. After reviewing and demoing over a dozen options, we found that 3PL offered the the best selection in functionality to meet our needs. We were excited about the ability to offer online access for our clients and customizing packing slips to match our clients look and feel. From entering orders manually, importing CVS files, setting up a quick ftp connection to EDI, 3PL offered the most options for getting our clients orders in and ready to be processed. We were concerned about a SaaS package and speed communicating but performace has been fast, up-time has been incredible and their support team is quick and knowledgable. Attaching documents to transactions is a great feature and eliminates our need to save file cabinets full of receiving paperwork. Upgrades being included is about the best you can ask for. Cons As a SaaS, linking to Worldship or other desktop shipping apps is not as direct as we would like but I think improvements are in the works for this as well. Review Source MO Mike O. President Used the software for: ### "How 3PL connected us to our Customers" July 6, 2009 4.0 Our distribution customers demand a warehouse management system that allows 24/7 visibility of their products, that allows them to send and receive orders electronically and is scalable to meet their future growth plans. The solution for us was 3PL. The 3PL system gives our customers outstanding features but still provides our company with a cost effective WMS solution. The ease of navigation for both customers and our users is a big plus. New features are always being added to upgrade the system. Customer support has been terrific. When we have a problem the courteous staff at 3PL has always responded quickly and professionally. I also like the small business attitude of "how can we get it done together so everyone wins". 3PL has been great for our company and I recommend it to any warehouse looking to upgrade their WMS system. Pros 3PL offers us the following benefits: 24/7 web visibility for our customers. Multiple EDI formats to exchange data. Shiping and receiving e-mail notifications. Ease of navigation for customers. Simple order and receiving windows navigation. UPS label integration. On-going system upgrades at no charge. Excellent reporting capabilities. Bar coding capability. Great customer service. Cons System needs to provide the capability to print pallet labels for inbound shipments with lot and shipment details. System needs to be upgraded to provide more flexible billing schemes. System needs to produce a distinct shipping tally for the consignee to sign at time of pick-up. Review Source JL Joseph L. Customer Service Manager Logistics and Supply Chain Used the software for: 6-12 months ### "Daily User" April 27, 2021 5.0 Overall this is a good system to use if your managing a small to medium sized warehouse. Simple User Friendly Efficient Pros We use 3PL daily to manage several customers. 3PL is great for managing stuff constantly pushing out and coming back into our facility. I really like how easy it is to create manual orders and edit orders. Simple processes in 3PL keep us organized in updating customers daily. Cons I wish that we had some sort of more visual reporting system to send to customers. We can pull numbers and what shipped but not a visual representation. Review Source CK Cindy K. Controller Used the software for: ### "My experience with 3PL software" July 2, 2009 5.0 I would definately recommend 3PL software to anyone in the 3PL business. We have been very pleased with the functionality, cost and customer support. Also, 3PL is always looking for ways to improve their product...most always without additional costs. Pros Web-based 3PL software is exactly what we need at Falcon. Being web-based, we are able to access our data easily, and our customers are able to view their transactions and inventory 24/7. This fact alone helps reduce the number of customer service calls for routine information. Another savings comes from the absence of upfront infrastructure expense required with site-based systems. Rather than ordering equipment and software and waiting for it to be installed and secured, we were up and running almost immediately. We would not choose anything other than 3PL software for our needs. Cons The only thing I could consider a con at this point is possibly the restrictions we currently have with running our shipping labels through 3PL. Although, there are some labels setup, we are not adequate for our needs, so we have a separate program set up where we enter and print our labels. I do know, however, that this issue is before the developers, and we anticipate upgrades in this area soon. Review Source MW Marshelle W. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Good Review" September 13, 2017 4.0 Pros The software is very easy to use. It is user friendly for everyone. It is very easy to navigate if you aren't sure how to use it. Cons Sometimes it is hard to speak with a representative, you have to wait on hold for at least 30 minutes before speaking with someone. Review Source LM Loreto M. Inventory Analyst Paper & Forest Products Used the software for: 1-2 years ### "Helpful System for Supply Chain" February 8, 2018 4.0 Pros This warehouse system I think would have a great help for the warehouse manager to properly control and analyze the inbound and outbound process of the warehouse. Cons The system is not that very user friendly, especially to those employees that are not technical. The management will have to provide an intensive training on how to use this system properly and accurately. Review Source BW Brittney W. Accountant Logistics and Supply Chain Used the software for: 1-2 years ### "3PL Warehouse Manger" October 10, 2017 4.0 Pros It's designed to help logistics companies automate processes and bill items accurately which cuts back on thinking time. There is a free trail period and then is paid per monthly so can back out when needed. Cons The software is a little tricky at first but once getting to know the modules the system becomes basic. Review Source TW Tim W. Owner Logistics and Supply Chain Used the software for: 2+ years ### "3PL Central Review" June 24, 2016 4.5 Pros API integrations to shopping carts & OMS's, automated capture of billing events, automated email notifications, FTP export automation, client-facing visibility & inventory related reporting, RF functionality is good not great, customer support is very responsive. Cons SOAP APIs need better documentation (hopefully improved in new REST APIs), system can be slow during peak times (Monday mornings), need more focus on B2C pick & pack functionality (pick strategies, replenishment, location-based allocation options). Review Source RG Rosemary G. Medical Receptionist Business Supplies and Equipment Used the software for: 1-2 years ### "DIFFICULT PROGRAM" January 18, 2018 3.0 Pros THIS WAREHOUSE PROGRAM IS OF GREAT USAGE ONLY IF THE MANAGERS ARE USING IT BUT OF NO USE TO THE EMPLOYEES. Cons THIS WAREHOUSE PROGRAM IS OF USE FOR ONLY THE MANAGEMENT TYPE BUT NOT EMPOLYEES THAT MAY NEED BETTER ACCESS TO THE PROGRAMMING. Review Source AS Ahmed S. Performance analyst Oil & Energy Used the software for: 1-2 years ### "Good to have " March 8, 2018 4.0 Good Pros Very easy to use We can have it online and offline Very strong system and can be trained to the team Cons Need some improvement in the features as the features are very limited and can be increased by adding more Review Source EH Erik H. Managing Director Used the software for: ### "Falcon Worldwide Distribution" July 2, 2009 4.0 3PL is an integral part of the success of our business and the success for the future. We see 3PL as a true partner as we grow and develop. Pros Excellent for ease of use and training. 3PL format has allowed our employees to be much more effective for order entry, document preparation, and inventory management for our customers. Very good login capabilities for customers to gain real time information. Excellent customer support by 3PL staff. Effective tool when courting new customers. Automatic emails and login for customers + ability to promote multiple warehouse locations is strong selling point. Cons Took some time to have new features requested for followup. Initial EDI implementation took longer than expected. This may have been more for the EDI partner than 3PL, but all tied together. Report writer would be great enhancement feature we are looking for in the future. Review Source GG George G. Account Manager Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Great Product" April 9, 2018 5.0 Please buy more now Pros Super easy to use, easy to figure out as a first time user. If this was the first time you used this product you should be able to figure it out. Cons I have nothing negative to say. Tremendous product, best product, some might say I created this product. Review Source ZS Zach S. Director of Operations Used the software for: ### "3PL Central " July 17, 2009 4.0 Great solution for small to mid-sized 3PL providers. Pros The product has been a great solution for us as it's very inexpensive and uncomplicated to implement and run. Our core business is Foodserviec and we did not want to implement a full warehouse management package to run our 3PL business so we looked for SaaS solutions instead. 3PL Central was among the least expensive we found and it has all of the core functionality we need. Customer service/support are excellent. The product is being improved on constantly. Although not the most sophisticated package on the market it offers a strong value. Cons Ease of use is not what it could be because of a few shortcomings like not being able to alpha search product descriptions for order entry or reciever entry. Review Source CS Craig S. Founder Logistics and Supply Chain Used the software for: 1-2 years ### "Workhorse for Multi-Client 3PLS" June 22, 2018 3.0 A good system to start with but as your companies scales and the operating environment becomes more complex, it may be time to migrate to a more robust solution. Pros A product is stable and well suited to 3PL; Customers like account portal for ease of navigation; Warehouse employees find it easy to use Cons Tech is a bit dusty; Ad hoc reporting capabilities are not intuitive; inventory control/management lacks flexibility Review Source Talk to a Capterra advisor for free and get results within 15 minutes.