# TCN Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is TCN the right Call Center solution for you? Explore 57 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/84252/TCN/reviews --- TCN 4.5 (57) [View alternatives](https://www.capterra.com/p/84252/TCN/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of TCN Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage.“ November 7, 2025 Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization.“ November 7, 2025 JG Julie G COOFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “Integration with our collection software (Collect!) enables us to seamlessly create and upload call campaigns, then download the results into the collection files for documentation of the account activity.“ December 18, 2023 Antonio D Dialer AdministratorFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency.“ November 7, 2025 DK Daniel K Director of Audience DevelopmentMedia Production, 11 - 50 employeesUsed the software for: More than 2 years. “We like the ease of starting an outbound call campaign at a preset time by simply uploading a text file.“ September 5, 2023 JG Julie G COOFinancial Services, 11 - 50 employeesUsed the software for: More than 2 years. “We have found some areas of in-depth rule-setting to be confusing and even with technical support, we have been unable to get campaigns to follow the rules we have set (or attempted to set); i.e. the number of attempts made when a phone number is determined to be invalid.“ December 18, 2023 SH Scott H Telecom DirectorFinancial Services, 10,001+ employeesUsed the software for: 6-12 months. “TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on.“ January 16, 2025 JW Janice W CPAS SR RepHospital & Health Care, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “The least I like about TCN is sometime the TCN will stop working and it shows an Error, and you have to restart TCN.“ December 21, 2023 ## Showing most helpful reviews Showing 1-25 of 57 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt K. Chief Operations Officer and Compliance Officer Financial Services Used the software for: 2+ years ### "Cloud Dialer - Leader of the Pack" February 5, 2019 5.0 The ability to work with us and create an IVR payment system with our software and tweak performance along the way creates a life-long customer. Pros I have used TCN for years and it is a great company that stays on top of the latest trends in technology and communication preferences. Love the ATDS and the manually-assisted calling (MAC) application to navigate TCPA concerns. Now with SMS rolled into one platform and IVR payment functionality....great product! Cons WHen MAC was first rolled out, you had to have some collectors on the ATDS and some on MAC- not very efficient. But now you can everyone on MAC and have the calls roll from ATDS to MAC while working in MAC for accounts where you don't have consent to call cells. Very efficient! Review Source Response from TCN February 11, 2019 Thanks Matt. Your feedback has been shared with development team. VF Veronica F. Office Manager Consumer Services Used the software for: 2+ years ### "Very Efficient" October 31, 2024 5.0 It is efficient and easy to operate for our company. Pros I like how easily it links with RealGreen Service Assistant and I can set everything up it through there. Cons There has been many mandatory changes to our log in over the last few years. Review Source kM kyrah M. senior account manager Banking Used the software for: 1-2 years ### "Dialer Holds Lots of Insight" December 14, 2023 3.0 Pros the amount of insight and what can be viewed from manager's side. Cons the layout needs work as it can feel messy , all over the place and a lot going on. Review Source JK Joseph K. Marketing Director Telecommunications Used the software for: Less than 6 months ### "Top company" September 18, 2024 5.0 Fantastic. From initial talks, to onboarding, to day to day assistance. \[sensitive content hidden\]. All great. Pros Customer service was top notch - no extra costs too! Cons I'd say there is nothing so far, to be honest. Switched from [Aircall](https://www.capterra.com/p/184709/Aircall/) Aircall didn't have a predictive dialler. Review Source BS Brittany S. Director of Revenue Cycle Hospital & Health Care Used the software for: 2+ years ### "Best software around! " December 29, 2023 4.0 Absolutely LOVE this product. I have implemented many call centers, using multiple software's and/or platforms; and TCN is BY FAR the best! Our customer service and account manager are UNMATCHED! Pros I love how integrative TCN has adapted to be over the years. Cons BI needs more customizations for exports (prettier templates, the ability to insert logos on certain templates, etc.) Review Source EDR E Darlene R. President Outsourcing/Offshoring Used the software for: 2+ years ### "Great Telephony Solution" September 10, 2023 5.0 TCN provides us with all of the functionality we need to support our clients and integrates well with the CRM solution we are using. Pros Most impacting is the inbound call routing. We do plan to use the ringless voice mail more in the future as well as the workforce management tool. Cons We currently don't have the ability to record outbound calls. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing TCN Cost Review Source JT Jacob T. Business Systems Analyst Financial Services Used the software for: 2+ years ### "TCN - An Accounts Receivables Powerhouse" December 15, 2023 5.0 Pros Brilliance in every aspect of a company, from the product itself, the ease of use, the endless possibilities of customized integrations and enhancements, makes it hard to even dream of strategizing a solution that isn't readily offered and available NOW. Support is top tier, responsive, courteous, and polite but most importantly, ALWAYS finds a resolution. Cons Not a single thing, but i have got to make this answer 40 characters. Review Source JW Janice W. CPAS SR Rep Hospital & Health Care Used the software for: 2+ years ### "The Use of TCN" December 21, 2023 5.0 Pros I seem to be a good System and I like a lot of the features like the Paused button where I can pause when I am on a call or break, lunch, meeting or training. Cons The least I like about TCN is sometime the TCN will stop working and it shows an Error, and you have to restart TCN. Review Source VM Vincent M. Manager, IT Systems & Development Financial Services Used the software for: 2+ years ### "Effective & Easy to Use Hosted Dialer with Great Support" April 17, 2018 4.0 Effective, hosted dialing solution. Easy to set up and fix call routing, IVR, etc. I'd recommend. Pros Great support and assistance getting set up. Dialers are VERY involved, so this is a great add-on. They provide a lot of great ongoing service as well such as with changing scripts/routing, learning new features and even recording things for you. The interface is a little dated but is feature rich. They have a solution for just about everything you can think of. The pricing is good as well. The reporting is also pretty great and we combine a lot of their automated reporting features with our GoAnywhere MFT software to have effectively built a full integration with our system of record. I've used TCN at two companies and have been very satisfied in both cases. Cons If you use a click to dial / manual environment, some of the user admin features are disabled. This means you're beholden to support for simple things such as adding a new user. Review Source VR Verified Reviewer Chief Operations Officer and Compliance Officer Financial Services Used the software for: 2+ years ### "Very good product and integrates with our software platform." December 5, 2017 4.0 Reaching consumers Pros Continuous improvement and development- company is innovative and is always moving forward. Reports can be emailed daily. Cons Reports can be cumbersome looking with a lot of fields that are not necessarily helpful but what you need you can get- just spend some time with help desk customizing them. Sometimes the carrier network needs to be switched but they get it resolved quickly. Review Source KR Karukuvel R. Group Leader Hospital & Health Care Used the software for: 2+ years ### "TCN User Review" December 26, 2023 5.0 Pros User Friendly and easily accessable for all tabs. Cons Sometimes hangs while on call so it will be difficult. Review Source NS Nathan S. Collections Manager Financial Services Used the software for: 2+ years ### "TCN is a Useful Product" September 5, 2023 5.0 Pros The ability to make adjustments to many of the individual call center items myself, without needing to reach out to TCN. Assistance is generally quick and responsive. Cons The time it takes for the integration of new aspects of the software. Review Source bH binh H. CEO Accounting Used the software for: 1-2 years ### "One Man Team" January 4, 2024 5.0 I appreciated the presentation and look forward to 24 hours customer support. Pros I don't have to pay a human a salary when I can just invest and work with TCN Cons It may have more features then I can use. Review Source HG Heather G. Office Executive Office Used the software for: 1-2 years ### "Huge help!" December 18, 2023 4.0 Pros It is very helpful to show which calls were successful vs non successful. Cons It has been difficult to find out why a call might not have been successful or if it was "possibly" successful. Review Source AM Amanda M. Referral Coordinator Medical Practice Used the software for: 6-12 months ### "OP Rehab Rowan" December 14, 2023 4.0 Pros Auto Dialer is helpful to get through WQs faster Cons Calls coming through to patients as SPAM call Review Source AK Alan K. Client Services and IT Financial Services Used the software for: 6-12 months ### "TCN is a good product" December 18, 2023 5.0 Pros TCN offers a lot of features and it's been beneficial at our company Cons Upon onboarding, we experienced a few outages Review Source DW David W. Pension Supervisor Financial Services Used the software for: Less than 6 months ### "TCN Review" December 28, 2023 3.0 Pros Call Recording Functionality and playback works great Cons Unintuitive UI and service is hard to narrow search results to only a specific branch or team Review Source KR Kaitlyn R. Customer Service Representative Consumer Services Used the software for: 6-12 months ### "Great Tool for Businesses" January 29, 2024 5.0 Pros The service is great for sending out mass texts to our customer base. Customer service was always helpful when I had questions. Cons It was a bit hard to understand how to use initially. I needed a walk through with a rep. Review Source BK Bhagvan K. CEO Computer Software Used the software for: Less than 6 months ### "TCN customer experience" May 31, 2019 4.0 Overall is good and needs improvement on user experience and mobile channel. Pros The functionality and features are very good and useful. Cons user experience needs to be improved and mobile channel will be a good option. Review Source Antonio D. Dialer Administrator Financial Services Used the software for: 2+ years ### "Powerful Platform with Exceptional Support, Yet in Need of Modernization" November 7, 2025 4.0 Overall, once the tool's core functions are mastered, the user experience is highly satisfactory. We have encountered minimal to zero system failures across the platform. The ability to schedule campaigns and automations directly from the List Manager offers a strategic versatility that is, unequivocally, a competitive advantage. I must once again commend the team's proactive engagement and accessibility, which is evidenced by the continuous and robust platform improvements. Pros A standout feature is the remarkable versatility of the Legacy Analytics platform, particularly its robust Dashboard generation capabilities. While we recognize the existing constraints, the tool remains highly effective and valuable for our operational needs. Furthermore, the proactive support and consistent availability provided by \[sensitive content hidden\] are truly exceptional and a critical asset. Cons A significant limitation is the inability to generate and download reports directly from the Backoffice Tool, which currently impedes workflow efficiency. Furthermore, we have observed that the automated daily reports consistently omit the data from the last day of the month. Regarding historical data, the current requirement to manually generate a report for each individual month is an outdated approach that does not align with current market demands or operational speed. Similarly, the campaign follow-up overview interface within the Backoffice Tool is quite archaic and presents substantial constraints in terms of customization. Finally, the restriction on accessing historical data beyond two years poses a major operational challenge. Review Source Response from TCN November 19, 2025 We are so excited that you have enjoyed Legacy. The ability to download and generate reports was a challenge in Legacy. Quicker access to data is part of our overall initiatives, mainly the process of upgrading all of our existing and well-used Legacy services, like Backoffice, and migrating them to our complete Contact Center Platform, Operator. This approach will not only ensure continuity but also give you additional utility and make accessing your data more efficient. TCN is releasing more instant statistics this quarter, which will also provide enhanced customization options. Please check in with your dedicated support team to determine why you are not receiving data from last month, and so we can take a deeper look at your account and help you get the most out of our platform. SH Scott H. Telecom Director Financial Services Used the software for: 6-12 months ### "TCN Cloud is the way to go!" January 16, 2025 4.0 TCN is very customer friendly. Our support team is there to assist us with every challenge we face and provide the information needed to overcome those challenges, whether through training our technicians or performing the tasks themselves. Pros TCN is very easy to use, the agent interface is easy to maneuver through and quickly train the agents on. Cons The moving back and forth between the Organization tab and Back Office tab, but seeing constant changes to reduce this task is a plus. Alternatives considered [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) Reason for choosing TCN The biggest reason is TCN is a usage (consumption) based model versus the other competitors that have minimals usage and lengthy contracts Switched from [Avaya UCaaS](https://www.capterra.com/p/1174/CRM-Central/) The cost savings from Avaya to TCN is a night and day comparison. Review Source Jaspreet K. Operations Team Leader Computer Networking Used the software for: 2+ years ### "Helpful Call Centre tool" January 28, 2025 5.0 Overall it is very good tool for the management to track agents , calls and data. Pros It is very easy to fetch any sort of data. Can Provide very detailed reports. Cons User interface is Little complex as compared to other products Review Source BD Bridget D. Call Campaign and Technology Administrator Consumer Services Used the software for: 2+ years ### "Simplistic and Compliant Cloud Call Center" December 15, 2023 5.0 could not have asked for a better support team, and when I have new ideas and projects they are always willing and wanting to provide a valued product for success Pros Support is swift and accurate, and works smoothly for our remote call centers, set up and implementation for initial setup and newly added call flows is simple and easy to manage, agent dashboard gives you back the onsite floor for managers monitoring their remote workers Cons I would like to have an option as a manger to open an agent app tab, organization tab, and Backoffice tab all at the same time Reason for choosing TCN No contract and great terms and team plus the ACA active compliance changes were a big pull to this decision Switched from [MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) MiCollab required agent cell phone use for the calls and due to repeated reach outs to their cell phone would cause some spam blocking and we did not want to use personal devices for the calls this allowed us to use our assigned computers Review Source JM JOHN M. Business Analyst Financial Services Used the software for: 1-2 years ### "TCN Customer Relationships" December 14, 2023 5.0 Working with TCN for over 2 years has been a pleasure. They have always been able to meet our needs and continue to grow and develop new processes to improve our experience. Pros TCN provides most if not all features of competitors at a much more affordable price point. What I like most about TCN, is that we can reach out to our contact for assistance at any time and get immediate response. With previous companies, this was not the case, and would sometimes cause delay in new development or impact revenue. Also, there has hardly been any downtime to speak of compared to regular outages experienced with a much larger competitor company. Cons I cannot think of any complaints at this time. Reason for choosing TCN Inititially the price point was the deciding factor. Switched from [LiveVox](https://www.capterra.com/p/81432/LiveVox/) Cost was the reason at the time when we decided to switch. Review Source TC TAYLOR C. COLLECTIONS MANAGER Accounting Used the software for: 2+ years ### "TCN Review" December 14, 2023 4.0 Pros Customer service is awesome! Always a quick response from TCN when I have an issue. They have been very helpful with setup and changes. Cons Access to recorded calls should be longer. Its inconvenient having to pull the calls each day and store them somewhere else. Switched from [ONLYOFFICE Docs](https://www.capterra.com/p/229672/ONLYOFFICE-Docs/) Upgrading to newer technology. Our dialer was very outdated. We needed to be able to send out mass calls. Review Source Similar Products Featured