# Zuora Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is Zuora the right Payment Processing solution for you? Explore 54 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/84232/Z-Billing/reviews

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Zuora

3.9 (54)

[View alternatives](https://www.capterra.com/p/84232/Z-Billing/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of Zuora

Ease of use

3.5

Customer Service

3.6

## Pros and Cons in Reviews

RG

Roman G

IT Audit Senior ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Customizable, provides ability to connect to other 3rd party enterprise applications, high availability with multiple geographical locations for its servers.“

February 15, 2025

PG

Philip G

Director Revenue Accountingand OperationsComputer Software, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue“

February 20, 2025

Umar J

Senior Finance ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices.“

August 29, 2024

Chandan K

DirectorMarketing and Advertising, 10,001+ employeesUsed the software for: I used a free trial.

“Integration with other tools like payment gateway sometimes gets broken“

August 23, 2024

Umar J

Senior Finance ManagerInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years.

“The Zuora team also provides outstanding technical and customer support throughout.“

August 29, 2024

JK

Jeff K

Director, Customer SuccessComputer Software, 51 - 200 employeesUsed the software for: More than 2 years.

“The launch was rough.“

December 15, 2020

RG

Roman G

IT Audit Senior ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: 1-2 years.

“Overall Zuora is a user friendly, reliable app.“

February 15, 2025

## Showing most helpful reviews

Showing 1-25 of 54 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jared D.  
Customer Success Manager  
Computer Software  
Used the software for: 1-2 years

### "Great SaaS Billing System"

May 10, 2019

4.0

Overall, we've enjoyed our transition to Zuora and it's saved our billing team so much time.

Pros

Zuora is a great customizable billing system our SaaS company has used efficiently. It has powerful integrations with Salesforce and our other apps so all of our data is integrated together.

Cons

There seem to be many work-arounds we've had to create for scenarios we would expect to be fairly straightforward, such as prorations.

Review Source

VR

Verified Reviewer  
Director  
Marketing and Advertising  
Used the software for: I used a free trial

### "Zuora- a must try accounting tool for any mid-cap organization "

August 23, 2024

4.0

Overall its a good and professional accounting tool for small-mid cap organization

Pros

a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option

Cons

1\. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken

Alternatives considered

[Chargebee](https://www.capterra.com/p/131433/Chargebee/)

Reason for choosing Zuora

Product design was very simple and they were offering inhouse implementation for the first 3 months

Review Source

PG

Philip G.  
Director Revenue Accountingand Operations  
Computer Software  
Used the software for: 2+ years

### "I do not want to buy or put my money in Zuora"

February 20, 2025

1.0

Pros

Nothing, none, Nothing, none,Nothing, none, the acquired products by Zuora are extremely terrible, particularly Leeyo Revenue, Revpro

Cons

Not an agile solution for dynamic needs, potential service disruptions during upgrades, challenging to administer the applications, does not prioritize what customers need and innovates something that is not required by customers, rigidity in features, extremely high cost of ownership, implementation cycle is minimum 1 year, buggy applications, requiring data fixes almost every day, the acquired products are terrible which are build for consultancy and not built as products, poor documentation and requires enormous time in training, particularly Leeyo Revpro, Revenue

Review Source

RG

Roman G.  
IT Audit Senior Manager  
Information Technology and Services  
Used the software for: 1-2 years

### "User friendly billing solution for mid-size market"

February 15, 2025

5.0

Overall Zuora is a user friendly, reliable app. With its interfacing/API extensive options, it provides a solid SAAS solution for billing needs of mid-size companies.

Pros

Customizable, provides ability to connect to other 3rd party enterprise applications, high availability with multiple geographical locations for its servers.

Cons

Doesn't provide an ability to query its data servers, which creates excessive reliability on Zuora reporting functions. Reports are good, however creating custom queries on all enterprise data within Zuora could provide more options to use that data.

Review Source

VR

Verified Reviewer  
Senior Finance Manager  
Information Technology and Services  
Used the software for: 2+ years

### "Zoura a great billing system"

August 29, 2024

5.0

So far liking it as it gets the work done

Pros

It is a traditional billing system, but it is still a very clear, user-friendly UI, with easy creation of invoices. The Zuora team also provides outstanding technical and customer support throughout.

Cons

To be honest, there is nothing to dislike about Zuora. However, I would still suggest having more flexibility for users to make customizations.

Review Source

aM

andrea M.  
Director of Product  
Wireless  
Used the software for: Less than 6 months

### "Great product, terrible data and reports"

September 5, 2019

3.0

Subscription management for b2b customers

Pros

The most customizable in the industry. Great integrations with salesforce.

Cons

Data nightmare. Nothing on the reports and data export side is documented. The company is of little help. The team provided by Zuora for the integration was very hard to work with.

Switched from

[Maxio](https://www.capterra.com/p/139751/Maxio/)

Chargify did not support well b2b selling processes, not salesforce integrations.

Review Source

AE

Alexandra E.  
Chief Financial Officer  
Automotive  
Used the software for: 2+ years

### "An excellent application to automate billings."

March 14, 2021

4.0

In the company we use Zuora together with our CRM software, the first one provides the second with information regarding billing, such as the renewal dates and from this point our renewal team ensures that our clients in general have a hassle-free renovation experience. In general terms, Zuora's job is to automate billing, update our CRM with information regarding bills, and send the relevant billing notifications to emails.

Pros

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

Cons

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Review Source

VR

Verified Reviewer  
Billing Specialist  
Financial Services  
Used the software for: 2+ years

### "Getting Better"

August 14, 2019

4.0

For the first 2+ years, my billing team experienced lot of frustration because it seemed like Zuora had plenty of limitations. Come to find out, they do have limitations, but they are continuously improving and if you have the time and resources you can customize and get a lot out of the billing system.

Pros

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Cons

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

Review Source

Grant G.  
Director of Euorpean Business  
  
Used the software for: 1-2 years

### "big upgrade from previous billing system"

July 22, 2018

4.0

Pros

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

Cons

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

Review Source

Andrea E.  
Senior Data Analyst  
E-Learning  
Used the software for: 1-2 years

### "Billing application for subscription based companies"

October 7, 2018

3.0

Pros

By this app, it is possible to mange several types of billing methods which include Mobile, Online, Recurring and Subscription Payments as well as Invoicing.

Cons

The set up for the integration could not be easy and require more time than expected.

Review Source

gJ

guillaume J.  
Account Manager  
Pharmaceuticals  
Used the software for: 1-2 years

### "Simplifiez votre facturation"

May 7, 2025

5.0

J'utilise Zuora depuis deux ans afin de suivre l'ensemble de la facturation de mon portefeuille. Cela facilite grandement les suivis et l'envoie en facturation des contrats.

Pros

Suivi et gestion de l'ensemble de la facturation de mon portefeuille client avec une vue unifiée.

Cons

Aucun inconvénient depuis mon début d'utilisation il y a deux ans, un logiciel intuitif et complet.

Review Source

RM

Rachit M.  
Senior AE  
Internet  
Used the software for: 2+ years

### "My experience with Zuora"

November 18, 2022

5.0

Pros

\- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce

Cons

\- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience

Review Source

SM

Shelby M.  
Financial Administrator  
Religious Institutions  
Used the software for: 1-2 years

### "Implemented this Product for a Start-up"

September 7, 2018

5.0

My overall experience was great! Once we were up and running I had few questions and the questions I did have were answered quickly and efficiently.

Pros

My first job out of college was a start-up technology company. They had just purchased Zuora and it was my job to implement it. It was a seamless and great experience. The system is intuitive and easy to use despite our implementation specialist (who is no longer there). I was able to teach myself a good amount and use the product daily.

Cons

The reports provided were not exactly what I needed so I was left to create many manual reports. I still obtained the information I needed, but it too longer.

Review Source

AJ

Amit J.  
Architect  
Information Technology and Services  
Used the software for: 2+ years

### "Over hyped Subscription management and Billing solution"

February 8, 2023

3.0

Pros

API driven Easy to use Simple to navigate and set upEasy to use repetitive billing

Cons

Cannot handle even the basic multi currency properlyToo flat and simple product catalog modelNon customizable and extensible Rigid

Review Source

DC

Daniel C.  
Customer Success  
Computer Software  
Used the software for: 1-2 years

### "Finally"

January 9, 2018

4.0

Glad to finally have something reliable.

Pros

Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

Cons

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Review Source

SJ

Sean J.  
  
  
Used the software for:

### "Good billing functionality, lightweight on sales"

October 5, 2016

4.0

Lots of functionality to support complex billing processes but loses usability once the sales process gets more complex. For simple subscription quoting and complex billing it's a great fit. If you have any complexity in your sales process it will be a stretch.

Review Source

KM

Kelvin M.  
  
  
Used the software for:

### "Ok but could be better"

October 6, 2016

4.0

Not as flexible as I would like. I used it along with Salesforce and I had to do a lot of manual entry. Wish it was more automated.

Review Source

LP

Laura P.  
Account manager  
Hospital & Health Care  
Used the software for: 6-12 months

### "Bon expérience ! "

April 25, 2025

5.0

Bon expérience, je l’utilise quotidiennement. C’est un outil bien réalisé et moderne

Pros

On trouve toutes les informations de facturation très rapidement, on peut facilement lire les infos de gestion bancaire

Cons

Je voulais envoyer des factures sur un historique de 3 ans mais j’ai du le faire une par une et dommage

Review Source

JK

Jeff K.  
Director, Customer Success  
Computer Software  
Used the software for: 2+ years

### "Pricey, but good for the right size of company"

December 15, 2020

4.0

We had a devil of a time implementing it, and there is an appetite to replace if possible. It is so big, and challenging. It feels like we should retain a developer just to help the experience between our systems and Zuora. With a better, more thoughtful integration on the front side, I am sure that much of it could be resolved before ever being a problem. It did solve some specific pains, and it does the job (however expensively).

Pros

The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products.

Cons

The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking the right questions. The other con is that it is a pricey software, and becoming a giant organization. Getting support is a challenge as it seems to be entirely disconnected from every other part of the organization. It is the most enterprise software buying/negotiating/"you have to get a consultant to build out this part of that" experience that we have had outside of SalesForce. New features that come out are good, but siloed and very pricey. Granted, they are a public company and have to deliver value to shareholders.

Review Source

VR

Verified Reviewer  
Principal Engineer  
Computer Software  
Used the software for: 2+ years

### "I was a developer/maintainer/admin on this for a number of years at my last company"

July 16, 2018

3.0

Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when outputing to finance software (think a support charge attached to a licensed monthy cloud service). To their credit when I left the position where I was working with them they were getting better so it's possible they are in the process of closing some of these gaps. One last thing is that there is no production matching sandbox, they can refresh a sandbox for a certain snapshot in time (for a price) but in an enterprise environment that is stale moments later plus their sandboxes for some reason have slight implementation differences that come to light when leveraging the API heavily.

Review Source

VR

Verified Reviewer  
Junior Project Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Needs more power"

November 7, 2018

4.0

Although I have learned a lot about Zuora functionality, I still lack confidence in being fully capable using the software. This stems from Zuora's lackluster knowledge base as well as not so good customer support. I feel like there are too many limitations, most of them in place to make you upgrade.

Pros

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

Cons

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

Review Source

Valerie M.  
Account Executive  
Computer Software  
Used the software for: 2+ years

### "It’s so slow, it has delayed my sales process by A LOT"

June 8, 2019

2.0

Very, very slow and laggy. When our management asks our sales teams what’s the one thing they could help us with in order to sell more, we all say “FIX ZUORA”. I honestly think I’d be better off creating a quote template in a Google doc.

Pros

That it’s in English? Not many I can think of.

Cons

It’s so PAINFULLY slow. I can’t count the amount of times I was on the phone with the prospect trying to build them a quote and it would just stop working. It may be good for a 1-line item business with no price customization, but as soon as you enter more than 2-3 products and, God forbid, change the price or something, forget it. It’ll die on you. To generate a PDF takes 30minutes. Can you afford to keep the customer with a credit card on the phone for 30 minutes? Yeah, a lot of them might just say “call me back when it’s working” - and good luck chasing them.

Review Source

VR

Verified Reviewer  
ERP Systems Analyst/Salesforce Admin and Developer  
Computer Software  
Used the software for: 2+ years

### "Zuora Review"

January 17, 2019

4.0

Been great so far, great tool for any SaaS company

Pros

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers. Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Cons

Reporting is moderate at best, it can be improved. I would not recommend zuora to customers who sell their products through a reseller.

Review Source

VR

Verified Reviewer  
VP Marketing  
Religious Institutions  
Used the software for: 1-2 years

### "The best subscription billing"

November 28, 2018

5.0

Zuora staff were great to work with. GREAT support and always ready answer questions. They helped us get everything moved and confirmed that it could handle all of our crazy use cases.

Pros

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

Cons

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Review Source

VR

Verified Reviewer  
Accountant III  
Aviation & Aerospace  
Used the software for: 1-2 years

### "A must for subscription-model businesses"

October 18, 2018

5.0

Pros

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Cons

Because of its robustness, it does take time to learn all the functionality of the software.

Review Source

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