# protel PMS Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about protel PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/83669/protel-PMS --- # protel PMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on January 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) protel PMS ## What is protel PMS? Planet's protel PMS is a user-friendly platform that provides hoteliers with the tools they need to streamline their day to day operations. The system offers a comprehensive suite of solutions, allowing users to have complete control over all aspects of their guests’ experience such as reservations, check-ins, billings and payments. It also offers real-time insights into user behavior, enabling hotels to better configure their offerings in order to maximize customer satisfaction. ## What is protel PMS used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Overall rating Based on 25 user reviews Reviews sentiment Positive 48% Neutral 20% Negative 32% Starting price $1 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for protel PMS?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://weareplanet.com&name=protel PMS) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### protel PMS 3.2 (25) VS. [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price $1 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.4 (25) Ease Of Use 4.6 (1,524) Value For Money 3.0 (21) Value For Money 4.6 (1,456) Customer Service 3.0 (25) Customer Service 4.7 (1,497) ## protel PMS alternatives [4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/) Starting price $23.86 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (464)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (211)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/83669/protel-PMS/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Rate Management 3.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reservations Management 4.3 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Booking Management 2.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations CRM 2.3 (3) 0.00% of 3 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Front Desk Management 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests GDS/OTA Integration 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations protel PMS 43 features Allows businesses to offer customers reservations for a variety of activities. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Manage catering operations/processes Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Provide online support for your customers through live chat or help desk functionality Pre-designed layouts that can be customized to match preferences and requirements Assemble applications and processes by dragging over and arranging pre-built components Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Manage and handle various international currencies Manage and support multiple languages More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Track/optimize rates in relation to usage Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Manage operations/processes associated with spas and other hotel activities Create, manage and track all task activities and progression Allows bookings to be made through a third party service Get Advice We can help you find the software with the features you need. Features 3.1 (22) 3.1 Based on 22 reviews ## Pricing Value for money 3.0 (21) Basic $1.00 Per Month Value for money 3.0 (21) 3.0 Based on 21 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.0 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.0 (25) 3.0 Based on 25 reviews ## User reviews Overall rating 3.2 Based on 25 reviews Filter by rating 5(7) 4(5) 3(5) 2(2) 1(6) Mentioned topic Sorted by most recent AU Anonymous User DIRECTRICE Leisure, Travel & Tourism ### "Choisissez-en un autre ! Vous perdrez tellement de temps ! " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 19, 2026 Très très décue de cette appli non fluide et pleines de pop up ! Fatiguant ! Formation et support catastrophiques. Pros Le prix ? et encore. Possibilité d'avoir un visu sur plusieurs hôtels en même temps. Intéressant pour collecter les données ? Cons C'est une appli qui n'est pas du tout intuitive. Je connais et manipule une dizaine de logiciels hôteliers. Protel est le moins pratique. De ce fait, on perd en réactivité et donc du CA. Le service support est catastrophique, non réactif et incompétent sur son propre logiciel. Le service Formation à l'achat n'est ni pédagogue ni aimable. Rien que la connection à l'appli fait perdre du temps. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Emilio P. TURISMO Hospitality ### "da sconsigliare vivamente" 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 2.0 2.0 Likelihood to Recommend 2/10 December 9, 2025 sconsiglio l'uso di questo gestionale per le complicazioni che comporta , l'impossibilità in talune circostanze di modificare alcuni errori e la non constante reperibilità notturna del suo servizio assistenza in italia. Pros non trovo al momento un solo dettaglio di questo software da indicare alla sua concorrenza come spunto per migliorarsi. Cons molto lento . troppo lento. progettato con procedure complesse per fare cose che sarebbero . molti dati vanno inseriti in differenti finestre del software. . Switched from [Fidelio ERP](https://www.capterra.com/p/41684/Fidelio/) non mi è stato possibile intervenire in questa scelta aziendale Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FH Florian H. Rezeptionsleitung Hospitality ### "Altes System mit vielen Optionen, nicht empfohlen wenn keine lokale Notfall Lösung vorhanden ist! " 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 2.0 2.0 Likelihood to Recommend 4/10 April 17, 2025 Allgemein ist Protel eine gute Software, mit Bugs die oftmals nicht bemerkt werden bis sozusagen "die kacke am dämpfen ist", und dann muss man wirklich hoffen den Support zu einer Ansonsten "gering ausgelasteten" Zeit zu erreichen. Dazu fehlen, so man nicht wirklich alle Extras kauft, oftmals "ease of use" Funktionen (abgesehen von den sehr ausführlichen Reporten fehlen oft von der Konkurrenz angebotene "auto" Funktionen). Pros Einfache, klare und für Windows Nutzer selbsterklärend Maske. Gute, wenn auch aufpreispflichtige, Anzahl an channels, relativ stabil. Cons Langsam, egal ob cloud oder serverbasiert, seltene und auch oft Stabilität reduzieren upgrades, "alte Schule" design, völlig zufällige Service Leistung (von problem innerhalb einer stunde gelöst bis zu Woche langem hinundher alles erlebt, in 3 verschiedenen Hotels...). Relativ teuer wenn man volle Funktionalität und Integration verschiedener 3rd party software benötigt. Switched from [Hotline & Case Management](https://www.capterra.com/p/10027857/Hotline-Case-Management/) Mehr channels benötigt, Umstellung der PCs von rein lokal aof lokal und cloud. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Silvia R. Inhaber Leisure, Travel & Tourism ### "Protel Air" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 3/10 June 19, 2024 Pros Einfache und schnelle Bedienbarkeit auch für Anfänger Cons Preis Leistung passt für kleine Hotels nicht mehr Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KB Karin B. Business Process Analyst and Requirements Manager Hospitality ### "focus is on own interests, customer needs are irrelevant" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 March 21, 2024 Protel is not a reliable partner As an IT service provider, Protel is not interested in automating the application The employees do their best, but customers cannot accept such a policy if they want to do business successfully Pros 5 years ago we had a good contact and support good though not always quick. Since 2 years support for on premise products is declining quickly and the needs of customers are irrelevant Cons Protel does not keep its promises Protel leaves its on premise customers "out in the cold" Effective cooperation is blocked to the best of its ability Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 27, 2024 Dear Karin, Thank you for taking the time to write this review. We appreciate your feedback and want to ensure you our teams are committed to providing our customers with efficient and reliable services. We are sorry to read that you have been dissatisfied with the support experience and lack of automation for Protel OnPrem. Your feedback has been shared internally. We value your privacy and would kindly ask you to reach out via email at support-management@protel.net where we would be able to discuss the points you have raised further. Yours Sincerely, The Customer Experience Team GC Geetika C. Sales & Marketing Manager Hospitality ### "One of the best PMS comes with great value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 22, 2023 Pros This PMS has been a life saver for the hoteliers, it has a lots of features to use and easy to use this platform. With a small training you would develop the learnings of running its all features. The tool comes with a value for money that has lot of options to discover, managing operations, distribution connectivity, reservations, managing rate & inventory, payments runs so smoothly. Cons Sometime exporting or importing bulk data becomes an issue where the tool stop working and does not respond. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CV Charl v. Director Hospitality ### "Solid System" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 23, 2022 Solid system for small to medium size properties. I say this as I only implemented on this size property. Pros Ease of implementation for onboarding new properties from a group perspective Cons Reports are pretty standards and sometimes difficult to customize Switched from [NebulaPMS](https://www.capterra.com/p/123266/Apex-Property-Management-System/) The property had to conform to Group minimum standards, one of which was to have Protel Reasons for choosing protel PMS The group of hotels went through a extensive search to find the right fit that came with a CRS system Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Maggie M. Revenue Manager Hospitality ### "Sometimes it was more like Slow-tel then Protel!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 December 15, 2021 Pros Excellent customer support and good reporting are available. Cons As it was cloud-based, so the PMS was pretty slow. Limited functionality and a lot of issues had to sent to Germany to fix - it took months and some was not fixable at all. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Shehab A. CEO Leisure, Travel & Tourism ### "better than HotelFriend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 May 29, 2021 Pros Atleast their support is not rude like \[SENSITIVE CONTENT HIDDEN\] from hotelfriend, very rude person. the whole team of hotelfriend also is very very bad and it took them weeks to answer simple emails Cons it is better than hotelfriend by \[SENSITIVE CONTENT HIDDEN\] Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TS Toni S. Founder Hospitality ### "Not suitable for Hostels" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 February 5, 2021 Old fashioned hotel management system Pros Trying to think! Not much after using a cloud based, hostel friendly system! Cons It was not suitable for hostel revenue management. At the time it wasn't cloud based. Not user friendly and radically expensive compared to the cloudbased products that came onto the market while we were using it. The support was expensive too. Reasons for choosing protel PMS There weren't that many choices in South Africa at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/83669/protel-PMS/reviews/) Popular comparisons [Hostaway vs protel PMS](https://www.capterra.com/compare/83669-152433/protel-PMS-vs-Hostaway)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)