# CCC ONE Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CCC ONE the right Auto Repair solution for you? Explore 39 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83656/CCC-ONE-Total-Repair-Platform/reviews --- CCC ONE 4.2 (39) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated January 20th, 2026 # Reviews of CCC ONE Ease of use 4.3 Customer Service 4.0 ## Pros and Cons in Reviews MA Mike A OwnerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “I love the ability of CCC one to integrate with the parts vendors to receive parts invoices, i also value their quality integration with quickbooks for really clean scrubbing of data with parts code tables.“ August 14, 2023 SF Stefanie F Accounting and HR Manager Automotive, 11 - 50 employeesUsed the software for: 1-2 years. “Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue.“ November 2, 2023 DG Dan G TrainerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Easy to use product that helps provide a professional document to the customer with their repair plan.“ August 14, 2023 MG Megan G ManagerAutomotive, 51 - 200 employeesUsed the software for: More than 2 years. “Integrates easily with Quickbooks and other third party providers. “ September 8, 2023 ## Showing most helpful reviews Showing 1-25 of 39 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RO Rob O. Owner Automotive Used the software for: 2+ years ### "CCC ONE and the IA connection" May 14, 2019 5.0 My overall experience has been both pleasant and positive! As I mentioned earlier, this program is the more widely used program in the collision industry. It has helped facilitate my marketing efforts solely because of this factor. It has also saved me a ton of time in pure estimate matching alone! I immediately experienced an increase in claims volume once I incorporated CCC ONE into the daily routine. I definitely encourage anybody that is on the fence about obtaining this software to go for it! Pros I first learned and used CCC ONE when I began working in the collision industry as a rookie estimator over 10years ago. It was easy to learn and use then and the trend continues! I left the body shop scene and became an IA a few years later. After struggling with alternative software I made the switch to CCC ONE and I have to admit that it is the most widely used and most common software in this industry. This is my absolute favorite part of the software! I deal with a lot of estimate matching and having this software has saved me countless labor hours that do not generate income. I also like the real-time updates that keep my figures current. Lastly, the assistance I get from tech support is top notch. Keep up the good work CCC ONE! Cons There aren't many things to say here but I do have one or two complaints. I have and pay for the RPS option which is to populate recycled parts for the vehicle I am writing. More than half of the time it does not populate any recycled parts for units I am writing even though they are common units, and common parts. This feature, when available, saves me a lot of time! At times, it will do an RPS search for items that do not qualify, such as a quarter panel clear protector which is a one-time use part (adhesive). Lastly, the program does a lot of 'thinking' when switching between screens and such. This however, may be related to my CPU and not the software specifically. Review Source JH Jace H. Sr Project Manager Computer Software Used the software for: 2+ years ### "Only use the best" November 11, 2024 4.0 I used it for over 13 years and saw a lot of changes during that time. They had started to get some really nice features by the time I left the Bodyworld Pros They always had the most up to date database, with accurate specs, parts, labor and misc. small items. This was the easiest estimating tool I have used. Cons The price, it was one of the more expensive options but a lot of insurance companies only acceopted estimates from them. A lot of the techs still complained about some of the hours to replace body parts, but overall this was the best tool. Switched from [ERA-IGNITE](https://www.capterra.com/p/65169/ERA/) Our primary insurance provider made us start using CCC-One Review Source AS Alex S. Manager Automotive Used the software for: 2+ years ### "Honesty is the best policy." April 15, 2022 3.0 It is a requirement by many DRP's, which is why we have the software. Pros Building an estimate is overall straight forward. Cons Often find that newer vehicles (Current year or following) are not recognized in the system. Ease of locating additional operations is non-existent. When diagrams are shown, they should be interactive (Ex: clicking on a part diagram, should expand that part/make it larger and give the parts description and/or part number). Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing CCC ONE Requirement by DRP's Review Source BM Brazola M. Receptionist Automotive Used the software for: 6-12 months ### "Satisfactory " January 7, 2026 4.0 Pros I like CCC One because you can write estimates up from anywhere using your phone and it uses AI for faster more accurate estimates. Cons I don’t like CCC One because it can get expensive for small businesses. It also lags a lot and tends to move slow. Constantly having to be updated. Review Source JK Jillian K. OFFICE MANAGER Automotive Used the software for: 1-2 years ### "EFFORTLESS ESTIMATING" July 27, 2024 5.0 Having the ability to view real time parts and pricing at your fingertips. Completing estimates accurately in a timely manner allows for customer appreciation. Pros CCC ONE can be used anywhere on all my devices.. I love being able to grab my phone and start an estimate standing outside by a damaged vehicle and customer. Cons Nothing I least enjoy, because there is a lot more to learn about the program. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/)[ProDemand](https://www.capterra.com/p/10021584/ProDemand/) Reason for choosing CCC ONE CCC was being used by our sister stores. Review Source MA Mike A. Owner Automotive Used the software for: 2+ years ### "CCC is my system of choice and here is WHY!" August 14, 2023 5.0 CCC has always been responsive, and my favorite thing about them is that they are very forward thinking. they are the only company that had photo estimating when covid hit and online scheduling. they are the MOST forward thinking software company in our industry!! Pros I love the ability of CCC one to integrate with the parts vendors to receive parts invoices, i also value their quality integration with quickbooks for really clean scrubbing of data with parts code tables. Cons I wish they just had integrated accounting so i didn't have to use quickbooks. I also wish they would allow you to have unlimited lines on an estimate. Review Source TD Tracy D. Training Director Automotive Used the software for: 2+ years ### "Largest Market Share" August 10, 2023 5.0 Pros CCC ONE estimating and management system are the most highly used in the collision repair industry, with over 80% market share. The software is packed with features to help a collision repair shop manage everything from first customer contact throughout the repair process. Cons While there is always room for improvement, CCC does a great job continually updating its software and listening to the voice of the customer to make it better and better. Review Source VR Verified Reviewer Operations Manager Automotive Used the software for: 2+ years ### "A Robust All in One Solution For Your Repair Facility" February 6, 2021 5.0 Overall We've reduced redundant operations, increased labor productivity, and we now have a fantastic way to measure our shop's performance as well a the performance of our team members. Pros The best part has to be how easy it is to follow the vehicle progress through the facility. Especially helpful when you have multiple repairs going through your shop Cons The accounting end of the software has a ton of details. So be sure it's set up properly, otherwise you'll have a heck of a time balancing your books. Review Source VR Verified Reviewer Customer service representative Automotive Used the software for: 2+ years ### "Needs Updates" July 19, 2022 4.0 Pros I prefer this software to Mitchell because it is more user friendly. Cons Customer service could be more helpful with providing assistance in real time. Review Source VR Verified Reviewer Salesforce Administrator Construction Used the software for: 2+ years ### "Best auto repair tool there is." March 14, 2018 5.0 Pros Best auto repair tool there is. Much easier to use than its competitors. Updates quicker than competitors also. Cons Support can be a little hard to get through to. Could stand to update even sooner in the year. Highly recommend. Review Source KG Ken G. Director of Information Technology Automotive Used the software for: 2+ years ### "CCC One delivers exactly what is promised" August 29, 2018 5.0 The software performs exactly as promised and is relied upon heavily by our shops. Any time there has been trouble, their technical support is quick to diagnose and repair the problem regardless of the cause. Pros Their software will interface with almost every vendor/supplier/insurance company on the market by using the EMS In / Out feature of their software. Cons No cons found in the 6 years we have run the software. Review Source TM Thomas M. Shop Manager Automotive Used the software for: 6-12 months ### "There's a reason 80% of the industry uses this software. And I've surveyed about 200 appraisers." May 24, 2017 4.0 Accurate estimates, 4 insurance companies put me on direct assignment. Pros This software contains data needed for the most simple repair. And the cross-reference with estimating guides just educates you further. If you want to back up your marketing with effective estimates and productivity, start here. Cons I would appreciate the ability to zoom in on diagrams, to click those tiny parts. And like other programs, sometimes it takes 5 minutes to find a fender molding or pillar molding. Review Source DB Douglas B. Collision manager Used the software for: ### "They make so many promises that they cannot follow through on. Very poor support." May 12, 2015 1.0 I really can't even start on this. They have been so deceptive in their dealings with us. I hope other shops have a better experience with them..................... Review Source HD Haley D. Accounting Admin Medical Practice Used the software for: Less than 6 months ### "Powerful Industry Standard Solution" March 26, 2026 5.0 CCC One is a powerful, industry standard solution or shops that need tight integration with insurance carriers and efficient estimating tools. Pros CCC ONE has proven to be a centralized platform for managing repairs, customers and billing all in one place. Cons In certain workflows there have been slight limited customizations. I feel as though for a large diverse company this may not be best but for a smaller company it is extremely useful. Review Source SF Stefanie F. Accounting and HR Manager Automotive Used the software for: 1-2 years ### "CCC ONE There is no comparing WANT TO GROW WANT TO HAVE EVERYTHING IN ONE PLACE? " November 2, 2023 5.0 I love it. One of the best programs I have worked with in any industry. Maybe , if you did one thing….and yes I am about to sound like a girl: personalization of colors and screen in some way? Pros It is a true all in one for the industry. The only thing I don’t use it for is payroll, You. And see images, all interactions of parts and notes. Any communications with insurance and customer…..even your insurance payments! If you can afford it, there is no comparison. And it is worth every penny. It is highly sophisticated and I cannot stress this enough a true All in One . Cons The only issue I ever have is employees not utilizing correctly. Logging in and leaving names under a different person or not getting delivery page uploaded. But that’s a on the house side, training issue. Review Source MG Megan G. Manager Automotive Used the software for: 2+ years ### "CCC review" September 8, 2023 4.0 CCC ONE is listening to their customers and seem to be developing and improving products. Pros Integrates easily with Quickbooks and other third party providers. There are many reports available to assist in better business practices. Cons Production schedule needs to improvement to assist high production facilities.Does not have a line item mapping feature that captures select words and codes appropriately, wording has to match 100%, which allows for a lot of human error. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing CCC ONE CCC ONE has more partners. Review Source JO Jeff O. Facilitator Automotive Used the software for: 2+ years ### "Top system on the market" August 16, 2023 5.0 Pros Ease of use is high especially when training new team mates. Access to most information needed Cons Need to make reports more adaptable. Cannot customize enough. Alternatives considered [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) Reason for choosing CCC ONE Ease of use Review Source JD Jerry D. President Automotive Used the software for: 2+ years ### "CCC is great for managing collision shop" August 14, 2023 5.0 They are very easy to get a hold of if you run into issues Pros All in one ease of use for total collision shop managment Cons Scheduling needs to be better. Being able to properly put sales tax on jobs that insurance companies wrote has been a problem that has never been corrected. Review Source AM Arthur M. Owner Automotive Used the software for: 2+ years ### "CCC without \[sensitive content hidden\] is not CCC" July 26, 2023 5.0 Pros \[sensitive content hidden\] has been able to help the team here @ A & E Auto Body Inc use CCC to its full potential. From accounting, to estimating, parts management, production; we would be lost without CCC. Cons Not much do dislike besides deleting lines simultaneously. Switched from [Mitchell RepairCenter](https://www.capterra.com/p/83653/Mitchell-RepairCenter/) was told CCC's management system is top tier Review Source CM Carlos M. GM Automotive Used the software for: 2+ years ### "Ccc one is the greatest" August 24, 2023 5.0 Ccc its part of my work life. I love to keep learning it. I feel like an expert but there is so much more to learn. Pros The most impactful is the production managing as we use to run our morning meetings and helps everyone know wherr everything is. Cons I wish the app lets you do a little more. Review Source SD Sheryl D. Co-Owner Automotive Used the software for: 2+ years ### "Great Software Company " August 14, 2023 5.0 Pros CCC One does a great job keeping up with today's changing technology, offering segments to their software to create a digital experience for our customers. Cons My preference is for CCC One to also include an accounting segment to reduce the administrative burden of exporting to a different accounting system. Review Source SG Sean G. Director of Collision Automotive Used the software for: 2+ years ### "CCC One" August 14, 2023 5.0 Generally speaking, CCC One is still the best solution for collision repair and far outshines their competition. Pros The overall integration into being a "one stop" solution for all things body shop is great. Cons I don't have a specific comment here at this time. Review Source DG Dan G. Trainer Automotive Used the software for: 2+ years ### "CCC One" August 14, 2023 5.0 Pros Easy to use product that helps provide a professional document to the customer with their repair plan. Cons It could use better cloud/ online presence for repair planning in the same fashion as the desktop version Review Source MW Matt W. Fixed Operations Director Automotive Used the software for: 2+ years ### "CCC has a great product with great support!" August 14, 2023 5.0 Pros Very easy to use and navigate. Very dependable. Cons I don't believe there is anything that I do not like about this product. Review Source MP Milva P. Coach Automotive Used the software for: 2+ years ### "CCC User Review" August 14, 2023 5.0 Excellent Pros Ease of use and support from local and internal TS Cons Better inventory management and load leveling Review Source