# iWorQ Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iWorQ the right Public Works solution for you? Explore 9 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/83009/iWorQ-Work-Management/reviews --- iWorQ 4.1 (9) [View alternatives](https://www.capterra.com/p/83009/iWorQ-Work-Management/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of iWorQ Ease of use 4.1 Customer Service 4.4 ## Showing most helpful reviews Showing 1-9 of 9 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer agent Hospitality Used the software for: 2+ years ### "iWork Imazing" August 15, 2021 5.0 Overall my experience has been great Pros Free, comes with all apple products and compatible on microsoft Cons I wish there were more modifiers to the software Alternatives considered [LibreOffice](https://www.capterra.com/p/158981/LibreOffice/) Switched from [Microsoft Defender for Office 365](https://www.capterra.com/p/219685/Microsoft-Defender-for-Office-365/) Switched to apple products Review Source AT ANGELEANA T. SR. CODE COMPLIANCE OFFICER Civic & Social Organization Used the software for: 2+ years ### "iWorQ is user friendly." November 20, 2017 5.0 iWorQ allowed our department to be come completely paperless as far as violation notices, citations, etc. Pros What I liked most about iWorQ is it allowed our department to be completely paperless, if you had any questions or needed assistance with anything there is someone always willing to assist and the best thing I like about iWorQ is the program is user friendly. Cons I could not find anything wrong with iWorQ. I think the program is perfect with the exception of one thing. iWorQ does not notify an inspector when it is time for re-inspections. You have to track re-inspections on your own. Review Source Joseph I. Inspector Government Administration Used the software for: Less than 6 months ### "A good value for the cost" May 20, 2024 3.0 Pros iWorq has an interface that is easy to learn, and can be customized for most organizations and processes. With just a little training, most employees will become capable of using all the important features. Cons iWorq does not make it easy to reach a larger goal in improving efficiency or delivering quality results. It keeps up on day-to-day tasks, but doesn't facilitate making process improvements. Review Source Paul B. Engineer Used the software for: 2+ years ### "User friendly interface, and very useful for public works department." April 10, 2018 4.0 Pros Very simple and clear layout, which allows user to customize their own view and features. Reports are easily setup and repeatable to generate. Cons When running reports, you have to select start and end dates separately as the start date you select, automatically becomes the end date, which you then have to re-input the correct end date. Review Source PR Paula R. Secretary Utilities Used the software for: 2+ years ### "iWorq you work" October 30, 2019 4.0 I used to work daily entering work that had been completed. Now it’s infrequent but still Using the system. I think it’s a worthwhile and trusted source for the purpose it holds. Pros Great way to house records and be able to attain past notes in Jobs that were done. EAsy way to allocate costs also. Cons Not very user friendly. Takes a while to train in and get comfortable using. It’s a bit tedious with all the fill in. Review Source KM Ken M. Director of Water Utilities Civil Engineering Used the software for: 1-2 years ### "Read the contract carefully!" February 1, 2023 3.0 In addition, to payment for services not rendered, later as we were migrating to the off-site service, we were having issues with our iWorQ backup file. It was a .bak file and we couldn’t find a way to get our data out of it. We reached out to iWorQ for technical help with this. We were told that we did not have a year of service but were instead terminated as an iWorQ customer. This request was then followed by another abusive phone call from \[sensitive content hidden\] to me and instructions to leave them alone. Again, my concerns were not with the software but rather the leadership of this company. Clearly when it was apparent that we were no longer a viable customer, the need for civil discourse was gone. I feel that their contract was sneaky and predatory aimed at maximizing revenue. Lastly and ironically, we have been barraged by their sales staff trying to sign us up for new sales. Multiple people in the organization have been called by inside sales staff trying to sell us iWorQ software. I don’t know if this is corporate incompetence or harassment. Remember, the front-line service from a company is primarily the workers in the trenches, but it is also strongly impacted by executive personalities. There are many companies that provide this service. If the town looks for this again in the future, we will not be looking at iWorQ. Pros Our concerns were not with the software itself. I think that performed as it was supposed to. The concerns rather fall with the corporate governance and processes. Cons When I became aware of the software as a new Water Utilities Director, the Town was primarily using iWorQ for tracking our backflow program. The other public works modules were not being utilized. We decided to off-site the backflow program, and therefore did not have a need the iWorQ software suite any longer. We didn’t budget further for the software and let our current license lapse. We were then contacted rigorously by iWorQ for full payment of the next years license fee that cumulated with a strongly worded e-mail by the \[sensitive content hidden\]. I contacted \[sensitive content hidden\] by phone to see if we could work out a compromise that included a prorated payment for the months in 2022 past the anniversary date. He was not interested in compromise. He just quoted the contract which had a requirement of a notice of 3 months prior to the anniversary date if we intended to cancel the software. The late fee if you missed that 3 month window was a full year of software fees. I indicated that I didn’t think that was reasonable and he became very abusive to me on the phone calling me and the Town a joke and other unnecessary slurs. I ended that phone call promptly. I also authorized the Town to pay the AP which was a full year of this software suite. Review Source NH Nemin H. Engineer Civil Engineering Used the software for: 6-12 months ### "All inclusive" September 18, 2018 5.0 Pros Very simple, insightful and very functional tables. The database is perfectly linked to the graphical viewer and the map. Cons With the use so far, I have not noticed any negative side of this software. Review Source KT Kuyler T. Environmental/GIS Specialist Government Administration Used the software for: 6-12 months ### "Good as a standalone system" September 24, 2020 4.0 Pros Intuitive to use and very customizeable. Cons It doesn't integrate with many other software platforms or email systems. Review Source DM Dawn M. DPW Clerk Used the software for: ### "Easy to use" April 17, 2014 4.0 Have had no problems using this software. The resident complaints component has gone very well also. Review Source Similar Products Featured ## Related categories [Public Works](https://www.capterra.com/public-works-software/)[Municipal](https://www.capterra.com/municipal-software/)[Permit](https://www.capterra.com/permit-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.