# LiveRez Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveRez the right Vacation Rental solution for you? Explore 89 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82992/LiveRez/reviews --- LiveRez 4.4 (89) [View alternatives](https://www.capterra.com/p/82992/LiveRez/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of LiveRez Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews CP Chelsey P OwnerHospitality, Self-employedUsed the software for: More than 2 years. “Reservations, guest communications, and support all flowed seamlessly. “ June 2, 2022 SE Stephanie E Property ManagerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “The new Ignite system has many bugs, making day to day operations very difficult.“ May 20, 2025 BO Brian O OwnerHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “They work with us all the time on making improvements and new features.“ June 8, 2022 DL Dan L Idiot who purchased LiveRezHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “Many "partners" have moved back to the legacy system that was about to crumble under the weight of poor design. “ June 16, 2025 TQ Teri Q Owner/ ManagerHospitality, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the professional look for the website and look forward to promoting it.“ February 18, 2022 MD Magen D OwnerHospitality, 2 - 10 employeesUsed the software for: 6-12 months. “The company agrees to their MANY short comings but refuses to take financial responsibility and expects me to pay for several months of invoices (over 2k) for a product I was never able to take a single reservation through.“ May 17, 2023 DF Daniel F OwnerReal Estate, 2 - 10 employeesUsed the software for: More than 2 years. “We love the company, the the support and engineering staff, and everyone we've had the pleasure of meeting or working with. “ October 8, 2020 DL Dan L Idiot who purchased LiveRezHospitality, 2 - 10 employeesUsed the software for: More than 2 years. “They truly are awful.“ June 16, 2025 ## Showing most helpful reviews Showing 1-25 of 89 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew T. Property Manager for Short Term rentals Used the software for: 2+ years ### "Great people, great software" January 10, 2018 5.0 Pros The people behind the software is what makes this so valuable. Is we need help with something they are only a phone call or email away. They always get back to me the same day. I love this kind of support. Cons The needs of our business keeps changing, keeping up with these changes are hard and sometimes take longer then I would like. I know the developer of the software are working hard to implement the changes. Review Source SW Stacy W. General Manager Hospitality Used the software for: 2+ years ### "Love this Company!" August 31, 2020 5.0 I came from one of those larger companies, that promise everything and delivered nothing. Since I have been with Liverez they have always been upfront and truthful. If something didn't work they let me know. For me business is more than just business, I want a family relationship. The people that care about you more than there bottom line and want us all to succeed. Pros Ease of setup and support doing so. Use of the software is very hands on and if not support is always there. Support is huge for us as we had none with our old company. Cons I came here as they are an all in one, as time has gone on they have branched out(which I am excited about) but my cost has gone up adding all these other systems to run my business. However, if I want the top of the line everything, one company can't do it all. I am thrilled with all they do, and glad they allow other businesses to work together with us. Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) I wanted support!!! I was at a company that shut down my online booking for $85, they earned $700,000 from me a year and shut me down for a clerical error on their part for $85.00. When we needed support for anything, whether urgent or not it was a week minimum to get it taken care of, many times it took weeks. We paid an extremely high amount of money for software that wasn't upgraded often as well. Review Source SE Stephanie E. Property Manager Real Estate Used the software for: 1-2 years ### "Overpriced and Lacking Support " May 20, 2025 1.0 Pros We were very excited during our on boarding at the promise of features. Unfortunately, most features that were promised were not functioning properly. Cons The new Ignite system has many bugs, making day to day operations very difficult. Support is almost nonexistent after onboarding. Alternatives considered [Hostaway](https://www.capterra.com/p/152433/Hostaway/) Reason for choosing LiveRez LiveRez had the ability to integrate with our other systems Switched from [GuestWisely](https://www.capterra.com/p/117297/365villas/) LiveRez Ignite was supposed to be a more robust PMS Review Source DF Daniel F. Owner Real Estate Used the software for: 2+ years ### "It's all about the team that supports the product!" October 8, 2020 4.0 Our experience has been awesome. We love the company, the the support and engineering staff, and everyone we've had the pleasure of meeting or working with. I don't think we could have made a better choice for a platform to support us and out growth. Pros The team behind the product! There is a real partnership between us and the software pros that created the platform and maintain it. Cons Some of the functions are a bit outdated and cumbersome, but effective. This might be a real hinderance if there wasn't an awesome support team to help navigate thru it. Alternatives considered [Escapia](https://www.capterra.com/p/134081/Escapia/)[Virtual Resort Manager](https://www.capterra.com/p/92702/Virtual-Resort-Manager/)[Rent Manager](https://www.capterra.com/p/2732/Rent-Manager/)[Streamline](https://www.capterra.com/p/89552/Streamline/) Reason for choosing LiveRez I found the features and benefits, for the cost, to be most affordable. Liverez was the only software company that offered to partner with us - meaning the monthly cost was related to our monthly gross instead of a flat fee which was more expensive and harder to make work. The company, its' \[SENSITIVE CONTENT HIDDEN\] and the people we interacted with were way more friendly, down-to-earth, and "family-like" right from the beginning. We still love Liverez and its' amazing people! Review Source AD Amanda D. Owner-CEO Real Estate Used the software for: 2+ years ### "LiveRez is the best software on the market! " May 18, 2021 5.0 My overall experience with LiveRez has been wonderful. From using the software as the GM of another company to setting up my own company with LiveRez, I have found the software and the team to add extreme value to my life as a vacation rental manager! Pros I have several favorite features; the website, trust accounting system, the calendar. Everything is easy to navigate and presents very well. Cons The only con is within the integration with Airbnb. There needs to be a way to import external OTA calendars to Airbnb to avoid double bookings without having to use a channel manager. Alternatives considered [Streamline](https://www.capterra.com/p/89552/Streamline/)[Guesty](https://www.capterra.com/p/159377/Guesty/) Reason for choosing LiveRez Familiarity, true trust accounting software, and over the years I have become a loyal LiveRez partner! Review Source DO Dawn O. President Hospitality Used the software for: 2+ years ### "Looks great, sounds great, full of holes" January 24, 2020 2.0 They don't take the time to finish what they start, always off to the next shiny object, but they never seem to complete the one they started. Modules cost extra. They have a small base of users that make direction decisions without the broader input or consideration. This is typical of their management. Management focus isn't in the right direction. Pros The dashboard for recent bookings, updating reservations. Cons Accounting system is full of holes (additional module you have to pay for), reports don't match owner statements, labor intensive - LiveTrust is a major issue. It takes 20 clicks to enter one expense into an owner statement. Broken. We have to manually back taxes out of reservations from Airbnb because they didn't finish the software with the user in mind, and it has been years. Reason for choosing LiveRez The platform we were on was more than we needed. At the time in 2013 LiveRez was a good product. Switched from [Escapia](https://www.capterra.com/p/134081/Escapia/) Moved to LiveRez in 2013 when Escapia had more functionality then we needed. Escapia is a good platform. Review Source DL Dan L. Idiot who purchased LiveRez Hospitality Used the software for: 2+ years ### "Save yourself the trouble" June 16, 2025 1.0 Terrible support. Count on spending hours putting together your case for submission. You cannot report an issue without putting together proof of your issue. They don't resolve issues, but rather close the ticket if you don't respond within a tight timeframe. Difficult when you have multiple tickets open. Spend most of the day managing LiveRez issues.They truly are awful. Pros They were good years ago, but their offering has deteriorated to the point it requires so much management and constant system checks. I don't know if its their poor integrations, but default settings disappear without notice and you find out the hard way. DO NOT GET INVOLVED WITH TH IS COMPANY. Cons Their new product is a shell of the original. Many "partners" have moved back to the legacy system that was about to crumble under the weight of poor design. That says a lot . . . Review Source VR Verified Reviewer Manager Real Estate Used the software for: 2+ years ### "Not ready for the market " February 28, 2023 1.0 The people are pleasant, but I am more interested in a system that works as expected Pros Website is very professionalAuto emailsGreat potential Cons \-Huge learning curve-Lots of bugs-Must export data to make sure things are running smooth with your reservations (for example if a reservation is made online and the cc declines you have to run a report to catch it because it approves the reservation and puts it due on the day after check-in)-Double enter property information to use the work order portion of Live Rez-Only one owner can see statements-The legacy system is not hidden causing confusion for those not using the old system-Help files are outdated-Help files do not show many aspects of the system-You cant change a guest on a reservation-You cant have weekday vs weekend rates-You cant send a quote while setting a hold (we have to manually type the quote when the system has all the information it needs to make a quote)-Esign for waivers doesnt work as a docusign should (no way to tell what is still outstanding)-No way to merge guest so to try to find a reservation you have to go into many guest records to find the one you need-Limited reports-Some reports do not work-Tickets with proven issues left open for months at a time-Community boards left with many unanswered questions.The list goes onI am invested and cannot change systems. I am hoping they start fixing issues instead of adding new features.Do your diligence in the software review of Live Rez. I cannot recommend it, I have spent countless hours trying to prove issues and trying to find workarounds. Review Source VR Verified Reviewer Manager Used the software for: 2+ years ### "Liverez was a great all inclusive system. " February 15, 2018 5.0 Great property management software Pros I like the way you were able to easily sync in all regarding to your guests and the properties they would be staying at. Everything was very straightforward and easy to follow up with. Cons I did not like that they do not offer calendar syncing to other websites. They need to modernize this aspect of the software. Review Source AD Alaina D. Owner Events Services Used the software for: 2+ years ### "LiveRez has great potential however they are behind competitors" April 30, 2018 4.0 The design is great however many bugs that randomly affect all property management users at the same time. Example: all CRM emails went out to all of our clients at once versus the rule that was set up. We are talking about thousands of emails from our company alone which caused lots of frustration both from our guests, employees and owners. Pros LiveRez's design of the software is great and is very easy to use! Training new employees is a breeze. Cons It takes a very long time for any changes to the software to be made once they are given to LiveRez. The software is the same from several years ago which is pushing companies to other software such as Streamline. Review Source MH Margaret H. Owner Real Estate Used the software for: 2+ years ### "Coming back" January 13, 2021 5.0 Great implementation and support - so glad we've come back to LiveRez Pros All features are great! Live Manager is great - our maintenance team says it's much better than the previous software we were with. So much easier to learn...everything blends together! Cons Still needing to learn Live Trust better. Reason for choosing LiveRez Was with Live Rez for 10years - left due to \[SENSITIVE CONTENT HIDDEN\] change - but came back! Best product for Property management on the market! Review Source RM Ronnie M. Co-Owner Used the software for: ### "Why is Liverez better?" January 15, 2015 5.0 I have worked in property management for 5 years now. I was very proficient with my former reservation software but I wasn't getting the full-service I needed from it. When I found Liverez at one of the conferences I was drawn in by real people. They weren't wearing suits and ties and shaking hands. They were having fun and showing off their products. The entire team was in baseball caps and Jersey's. I still think that's why I connected. Because regardless of my excellent website- I'm still one of two small guys managing multiple properties. I'm not rich or famous and I don't have time to fix a tie in the morning. Liverez offers me functions at a glance that I need to know. Sales reports, Reservation Re-caps, the ability to oversea all of my properties occupied calendars- and also easily send guest automatic emails (HUGE PLUS). With my former software I could only take reservations. They had reports but they were so complicated and hard to read- it was easier to create them manually than to try and decode the jumbled spreadsheets I could print out. Another great thing about Liverez is they are listening to their clients- and the industry. This is going to be the key as they go into the future. Other companies that are going under the Homeaway umbrella (which still isn't a bad idea) are working against the evolution of vacation rental management. We are in a new error and the functions we need are not to sync only with Homeaway anymore. Let's face it Homeaway (as large as it is) is not the be-all/end-all of booking properties any more. I think Liverez is a an excellent product because it's listening. And it's growing with me. They often refer to me as a partner. And honestly, I don't feel like a "client." Not because they call me a partner but because they are listening and delivering to my (and other's) needs in this industry. Review Source JK Jonna K. Owner Consumer Services Used the software for: 2+ years ### "Great product" August 26, 2020 5.0 Great experience - we are very happy with LiveRez. Pros The software is very easy to use and they have good support. Cons There are a lot of features with the software that we haven't used and could use more education for those. Reason for choosing LiveRez They had everything we wanted. Review Source CR Christi R. General Manager Real Estate Used the software for: 2+ years ### "Best of the best!" April 6, 2017 5.0 We changed over to Liverez several years ago and couldn't be happier. I am no expert with software, web design, or computers but they make it WONDERFUL and easy to use. They have come up with and are still creating so many new things that make our lives easier from functioning in all the various departments to our website itself. FANTASTIC folks to work with across the board! Don't know how to work something? It is as easy and fast as an email or phone call away. We love our Liverez Family! Pros User friendly! Cons Not sure I have any cons?? Review Source PG Paul G. General Manager Hospitality Used the software for: 2+ years ### "Long time Partner" April 5, 2017 5.0 I have been with LiveRez for many years and the system keeps getting better and better every month. The support staff is wonderful for any issues, the team at LiveRez is great in any kind of help you need in a fast manner. I looked at many reservation platforms before making my decision and I am super happy with LiveRez as a partner. Pros The efficiencies and productivity created by the system and the people makes your business easier to run Review Source CM Crystal M. Office Manager Used the software for: 1-2 years ### "LiveRez Helped us Streamline our Vacation Rental Business" June 28, 2018 5.0 Pros LiveRez was our 1st Vacation Rental Software that we used other than manual. It was user friendly, and it synced with our travel protection agency which was AMAZING! It assisted us in keeping all of our reservations, unit information, etc in one place! Customer Service was always willing to lend a helping hand when we needed assistance. Cons The accounting portion of this software was not the best. We didn't really utilize this portion except for running reports. Review Source JS Jennifer S. Reservations Used the software for: 2+ years ### "Easy to use, great interface" July 26, 2018 4.0 Pros I really like the interface of the software, very user friendly! Easy to create properties, and great website, with great dynamics Cons Wish that you would be able to occupied reports for longer than 3 months at a time. Sometimes is very slow and lags, but could be worse. Also times out too fast Review Source BP Brooke P. President Used the software for: ### "The best solution for Vacation Rental Managers - PERIOD!" September 6, 2012 5.0 Great solution and by far the best I've ever used. I "interviewed" all the top players and determined that LiveRez was the best solution. Over 2 years later, I am glad I picked them as it was a perfect fit. Probably the smartest developers and "nerds" in the business. Every employee at LiveRez thinks of ways to make their product better and help me grown my business. Pros \* Web Based \* Easy to use \* Integration with QuickBooks \* Seamless integration with website \* Mobile Websites \* Ability to create multiple websites (we have 10 separate sites that all tie into 1 reservation system) \* True "Partnership" business model (its in their DNA - not lip service) \* Great Support Cons \* Very few. The only con I can think of is that if you grow the business to a large number of properties, the monthly fee can start to add up. Review Source RB Regina B. Owner, Operator Used the software for: ### "The Best!" April 25, 2012 5.0 Simply Said, "Call me anytime for a reference" Can't wait until I can actually meet the team in person. Pros I was so apprehensive about change, but guess what? Changing over to Live Rez, was the best thing I have ever done that was associated directly with your domain and website work and my future. You really have the ease of knowing you are in good hands and SAM is doing our SEO work. So many companies are taken by fake website companies and once you are burned it is hard to change. I was burned and my domain taken, so go with someone you can trust 100%, I would say GO FOR IT! Once you setup and build this business relationship, all you have to do is keep a professional staff and get ready for the bookings. Cons Truly, really do not have one I have quick responses, someone always calls me back or emails within 10 minutes, so these two attributes alone would outweigh any con... Review Source Matthew T. Property Manager for Short Term rentals Used the software for: ### "Complete system from start to finish. " June 3, 2014 5.0 We started our company in 2008. In early 2013 it was time to redevelop our website and take our online presence to the next level. I started shopping for a cloud based reservation system. One that would embrace technology and evolve with the changes in my marketplace. After much research and a trip to their headquarters, I chose LiveRez. Their staff was friendly, helpful and patient with my questions. Although no software is perfect, they continually strive to improve and develop a better product. I admire the passion and commitment LiveRez has for our industry, it's the same passion we have for our owners and guests. It was great to partner with a like-minded company. Almost a year later, I can tell you choosing LiveRez was a great business move. Make the switch...you will be happy you did. Review Source JV Julio V. Webmaster Marketing and Advertising Used the software for: 6-12 months ### "Complete Software!" April 17, 2017 5.0 LiveRez is one of the most complete softwares for Managers. It is quite big and you can cover lots of areas Pros The software is really big and complete. They are always improving the features Cons It is complicated to learn if you are not familiar with computers and systems Review Source SS Sherry S. Owner Used the software for: ### "LIveRez is #1 in Our Books!" May 8, 2013 5.0 Best business decision I've made! Call anytime for a reference. Thanks LiveRez for all you do! Pros Couldn't be a top vacation rental manager in our market without LiveRez! Love everything LiveRez has to offer - web and mobile design, online bookings, Quickbooks integration, SEO services, automated communication & guest surveys, and linking to strategic partners for online payments solutions, travel insurance, etc. System is robust, seamless, efficient and streamlined. Customer service is top notch - responsive and service oriented. I'm a "Partner" for life! Cons None - just happily awaiting that next enhancement that streamlines our processes even more. Review Source BC Barbara C. owner Used the software for: ### "Love this Software " February 11, 2015 5.0 We had used LiveRez for 5 years when we worked for a previous company. So last year when we opened our new company we had a chance to start with a clean slate. We started reviewing all of the software out there and came to the Conclusion we wanted to stay with LiveRez. They grow and improve their software continuously and take great care of their Partners. Tracy has done a great job of putting the right team together. Review Source RA Rebecca A. Office Manager Used the software for: ### "Professionalism at it's best!" January 24, 2014 5.0 Pros: We have used several different software systems for property management company, and by far, LiveRez beats them all. Liverez encompasses your reservation system, your website and an accounting system. We haven't found another system that it does it all and does it this well! Cons: If and when we find one, the support team finds a way to fix it. Overall Impression: LiveRez is not only a great reservation system but they are tops in customer service also. They have an amazing team behind the scenes. Liverez is a great product that I would recommend to any professional property management company. Review Source JK Jim K. President Used the software for: ### "Carolina Beach Realty Review" June 18, 2012 5.0 A++++ Highly Recommended. Pros LiveRez backend software has proven to be very user friendly. The website offers an inviting presentation to visitors and we have received numerous compliments on the ease of use and structure of the site. Our web traffic has more than tripled since implementing the product. Customer support is second to none, VERY responsive and VERY willing to meet needs. Cons We have had no issues with this product since we began use. Review Source Similar Products Featured