# GEM-CAR Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GEM-CAR Software - reviews, pricing plans, popular comparisons to other Auto Repair products and more. Source: https://www.capterra.com/p/82538/GEM-CAR --- # GEM-CAR Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GEM-CAR ## What is GEM-CAR? Auto repair shop management software GEM-CAR integrates with over 200 auto parts & tire e-catalogs. Manage customer service appointments and preventive maintenance reminders easily. Make your technicians' jobs simpler by using the Digital Inspection module. Monitor technician time, produce performance reports, and track inventory. GEM-CAR offers phone and email support, as well as online installation and training options. ## What is GEM-CAR used for? [Auto Repair](https://www.capterra.com/auto-repair-software/)[Fleet Management](https://www.capterra.com/fleet-management-software/) Top alternative Featured Overall rating Based on 26 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 0% ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GEM-CAR?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.gem-car.com/&name=GEM-CAR) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GEM-CAR 4.8 (26) VS. [4.8 (744)](https://www.capterra.com/p/216500/Autoleap/reviews/) Starting Price Contact vendor Starting Price $179 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (26) Ease Of Use 4.7 (4) Value For Money 4.8 (20) Value For Money 4.7 (4) Customer Service 4.9 (26) Customer Service 4.9 (4) ## GEM-CAR alternatives [4.2 (261)](https://www.capterra.com/p/61551/NAPA-TRACS/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [4.4 (89)](https://www.capterra.com/p/121909/Shop-Boss-Pro/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.6 (97)](https://www.capterra.com/p/170876/Fullbay/reviews/) Starting price $188.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (113)](https://www.capterra.com/p/77240/AutoFluent/reviews/) Starting price $109.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/82538/GEM-CAR/alternatives/) ## FAQs about GEM-CAR Overview ### Which roles and teams benefit most from GEM-CAR? GEM-CAR is most used by shop owners, general managers, and executives who need visibility into operations, revenue, and service performance. Service advisors, service managers, and technical staff rely on it to manage repair workflows, customer communication, and appointments, while administrative and sales teams use it for scheduling, records, billing, and follow-up. Answer based on 24 reviews Overview ### What company size and specific industries is GEM-CAR built for? GEM-CAR is designed for repair shops of all sizes in automotive and related service industries, including car, motorcycle, fleet, transmission, marina, truck center, and equipment maintenance businesses. It fits organizations that handle vehicle and equipment repair across these specialized sectors. Features and Usability ### What are the key features of GEM-CAR? GEM-CAR offers accounting, billing and invoicing, CRM, and point of sale (POS) for shop operations. It also includes appointment scheduling, work order management, quotes and estimates, inventory management, service history, and reporting and statistics, plus VIN lookup, QuickBooks integration, and electronic signature. Integrations ### Which third-party tools and platforms does GEM-CAR integrate with? GEM-CAR connects natively to QuickBooks Online Advanced for accounting and financial record sync. This integration supports billing and bookkeeping workflows within GEM-CAR, with QuickBooks Online Advanced as the listed third-party platform in the catalog. Getting Started and Support ### What training and onboarding options does GEM-CAR offer? GEM-CAR provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow remote guided setup, webinars cover scheduled group learning, and documentation offers written reference for self-paced review. Answer based on 3 reviews Getting Started and Support ### What customer support options does GEM-CAR offer? GEM-CAR provides email/help desk, FAQ/forum, phone support, 24/7 live rep, and chat. Users describe support as fast and efficient, with helpful phone and live assistance, though the FAQ can be hard to search and some callers prefer waiting on hold instead of leaving a message. Answer based on 4 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.0 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Labor Rates 5.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track, manage, and standardize customer rates for services performed by technicians Quotes/Estimates 4.0 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Service History 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Track work performed and resources used for past customers, sites, or assets VIN Lookup 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Work Order Management 3.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders GEM-CAR 22 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Manage various aspects of appointments including booking, rescheduling, canceling Schedule appointments via a calendar Create, manage, and send invoices or bills to customers Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Digitally sign online documents Track employee schedules, availability, and performance across projects and tasks Estimate expected cost based on various factors before a project begins Track and manage inventory levels to maintain proper supply Track, manage, and standardize customer rates for services performed by technicians Schedule predetermined or ad hoc maintenance services and labor requests Manage and support multiple locations Accept and process customer payments for products or services using hardware and software Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Create, send, and track purchase orders and their statuses Generate quotes or estimates for customers Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Track work performed and resources used for past customers, sites, or assets Search by a unique Vehicle Identification Number (VIN) to reveal a vehicle's features, specifications and history Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.9 (20) 4.9 Based on 20 reviews ## Pricing Value for money 4.8 (20) ### Starting price Free trial available Value for money 4.8 (20) 4.8 Based on 20 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (26) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (26) 4.9 Based on 26 reviews ## User reviews Overall rating 4.8 Based on 26 reviews Filter by rating 5(22) 4(3) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent Simon P. Administrator Arts and Crafts ### "Amazing product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2023 Pros The new version has an amazing design, and I can access it from anywhere, on my phone or tablet! Cons There is not much to say about cons, when I find something that is annoying, I write to the support team and they fix it quickly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Yahya B. Lead developer Computer Software ### "gem-changer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2023 Pros GEM-CAR is a game-changer for automotive shop management. From seamless inventory tracking and customer management to efficient appointment scheduling, it's a comprehensive solution that's boosted my business's efficiency and customer satisfaction. Highly recommended! Cons GEM-CAR has transformed the shop's management. Its user-friendly interface and comprehensive features streamline operations impressively. Though occasional updates could be smoother, they reflect the team's dedication to improvement. Overall, an invaluable tool for any auto business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RD Rick D. owner Automotive ### "Arcaic and hard to use old technology/ may have changed since I last used." 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 April 17, 2023 Difficult very buggy Pros Potential it offered on initial purchase but difficulty of use and bugs was not what was expected Cons Arcaic and hard to use old technology/ may have changed since I last used. Reasons for choosing GEM-CAR Arcaic and hard to use old technology/ may have changed since I last used. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DC Darren C. Owner Automotive ### "Best investment!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 23, 2021 Pros I have been using Gemcar for 2 years and waited to see how it would preform before writing a review. The software is one of the best investments that I have made. Aside from being easy to use, very versatile and very stable it actually generates money. Gemcar allows you to streamline your workflow and increase your revenue. The software is always being updated with improvements based on feedback from its users. Cons The only feature that could be improved is the online FAQ module. It is difficult to find “how to”information online but this really isn’t a problem because the live support is very fast and efficient. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MA Michael Anthony K. General Manager Automotive ### "Mid range price....Top Quality product = Great value" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 29, 2020 About half of our Big O Tire locations in British Columbia are currently using GEM-CAR. The remainder are using a number of other software products. This gives me, as general manager of the organization, an excellent opportunity to compare the performance of the various software systems to each other. In almost every aspect GEM-CAR comes out on top. It's certainly the broadest repair shop management software available, but more importantly, it's designed to help the user to maximize the profitability of the business and improve the daily management. GEM-CAR quotes AC Delco "put simply it's the best shop tool you'll ever buy" and I think they're right. Our Big O Tire dealers love it, and wouldn't be without it. Easy to use......Canadian Product......Great support. I give it my full commendation...A giant thumbs up...... Pros Easy to use.....Robust training program. Comprehensive system to run every element of your business Cons Size of Point of Sale window could be increased Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DV Dan V. general manager Automotive ### "This company really cares!!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2019 Gem Car really cares about there job and about there software, and really makes us feel like we have a personal experience, even tho we are not that big of a company. The owner has even met with us personally, and has listened to alot of our improvement suggestions. Pros We love to use this software because it is loaded with features, at a reasonable cost. It checked off everything on our list and more for future expansion. They are the automotive specialists, and nobody has all the features Gem-Car has. Cons There is a learning curve to the software that everyone must go through, but they are there every step of the way. Switched from [Profitek POS](https://www.capterra.com/p/48528/Profitek-POS/) Not enough features from previous POS Reasons for choosing GEM-CAR They had everything we needed in software at a fraction of the cost, with no cutting corners. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AD ANICK D. administrator Automotive ### "Software with a multitude of possibilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 27, 2019 I calculated the efficiency of my technicians manually. I save a lot of time with the electronic punch. Pros This software allows me to make an electronic turn in my business through inspections on the tablet, SMS, archiving photos and electronic signature. Cons I wish I could send photos or videos via SMS. Also, I would like to be able to link more than one code to another code to better automate and increase the speed of use. Switched from [AB Magique](https://www.capterra.com/p/105289/AB-Magique/) I wanted to offer my clients current and more technological communication tools. This software also allows me to calculate the efficiency of my technicians with the electronic punch. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HW Hao W. Vp Automotive ### "Nice software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2019 Pros Nice organized, easy to use,nice staff, fully support Cons None untill now, hope not in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HT Haitham T. VP Automotive ### "Best Shop management software " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2019 Pros Simplicity It’s very easy to learn Lots of information to handle Cons I did not find any bad thing in it as every software need constant improvement this one is more than a shop needs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KL Kelina L. Administrative assistant Automotive ### "What a great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2019 We really enjoy the software Gem-Car. It is really made to increase efficacity of our business. There is a lot to learn, but each little is giving an advantage. Pros We are using Gem-Car for only a month, so we are still getting use to it but we changed system because we knew it offers a lot more than the other software. We love the statistics we can do with all of the reports, it's really useful to increase our sales. The systeme is also really easy to use. Cons There is nothing that we dislike, but the only thing they could improve is one part of customer service. When we call because we have a question, I would rather wait on the line instead of leaving a message. But when we leave a message, they return the call really quickly. Switched from [AB Magique](https://www.capterra.com/p/105289/AB-Magique/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/82538/GEM-CAR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.