# Rocket Matter Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rocket Matter the right Time and Expense solution for you? Explore 202 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/82112/Rocket-Matter/reviews --- Rocket Matter 4.4 (202) [View alternatives](https://www.capterra.com/p/82112/Rocket-Matter/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Rocket Matter Ease of use 4.4 Customer Service 4.5 ## Pros and Cons in Reviews LV Lane V Business ManagerLaw Practice, 2 - 10 employeesUsed the software for: 6-12 months. “What makes Rocket Matter stand out is their exceptional customer service.“ June 17, 2024 JJ Jessica J Attorney OwnerLegal Services, Self-employedUsed the software for: 1-2 years. “I needed to change my invoice template--it is such a terrible system.“ March 17, 2026 KR Keith R ATTORNEY AT LAWLaw Practice, Self-employedUsed the software for: More than 2 years. “the ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. “ April 15, 2021 DK Deborah K Office ManagerLegal Services, 2 - 10 employeesUsed the software for: 1-2 years. “Inability to change dates - reprint e bills to a word format - the limitations of the reporting - the names of the reports which makes it difficult to find a report - who starts off reporting with "I want to" - it feels very juvenile.“ April 25, 2023 MR Meghan R AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “As an associate in a small firm, this is an optimal way for me to gauge both my active/billable work, as well as the "behind the scenes" and administrative work that is required in a small firm.“ April 6, 2021 TF Tanya F Legal AssistantLegal Services, 2 - 10 employeesUsed the software for: More than 2 years. “Frequently, we have multiple matters for one client, but the system won't allow for retainer funds to be applied to each matter; it only allows the retainer to be applied to the client. “ April 7, 2021 MR Meghan R AttorneyLaw Practice, 2 - 10 employeesUsed the software for: More than 2 years. “For our small firm, the ability to not just log and track hours and expenses, but also to generate invoices and bills is extremely useful and efficient.“ April 6, 2021 JR Jason R CounselLaw Practice, 2 - 10 employeesUsed the software for: 1-2 years. “My firm does not use either of the calendar or task functions of Rocketmatter, so this is all wasted space on the dashboard. “ April 19, 2021 ## Showing most helpful reviews Showing 1-25 of 202 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Oswaldo H. General Manager Used the software for: 1-2 years ### "GREAT software to keep track of your cases and bill hours. A bit expensive. " November 1, 2017 5.0 BILLABLE HOURS! Keep track of them. TEMPLATES! Based on the kind of law you practice. CONTACTS! Let's say you have an adjuster saved as a contact, he calls to settle a case, then you're able to see all cases with him and discuss all. Pros When set up properly you can just open new case and auto assign tasks to your staff by templates. We are an Injury Law and this software has made our practice a heck of a lot easier. Cons PRICE. Every user is billed separately. Would be nice to have have packages based on the size of the law firm. Review Source RQ Rebecca Q. Attorney Law Practice Used the software for: 6-12 months ### "Rocket Matter Review" February 12, 2020 5.0 Pros The Rocket Matter calendar feature is very easy to use and visually see the entire firm's calendar at once. Additionally entering billable time is fairly easy and streamlined. Cons Tasks can only be assigned to one user at a time. There should be a feature to allow additional users to at least view tasks assigned to another user on the second users dashboard and task list. Switched from [Case.one](https://www.capterra.com/p/159486/Case-one/) Case One did not have all of the calendar features that our firm needed. Review Source JD James D. Attorney Law Practice Used the software for: 2+ years ### "Dated Product, clunky interface. " April 12, 2021 2.0 Their support desk employees are responsive when you call them for support, but their development side is sorely lacking. Overall, how good is it? My old firm developed our own in-house software in the late 1990s that still out performs Rocketmatter. Pros RocketMatter was a good value for the money when it first came out. It has fallen well behind other software now. Cons When we signed up for RocketMatter is was being praised as a modern platform. Unfortunately it is not modern. It is now like driving an old used car held together with duct tape. RocketMatter is not updating the platform at all. It seems like all they do is release APIs to allow other programs to link to it. Many of those links are clunky, ill conceived and generally a nuisance. I defy anyone to use, for example, the Fujitsu ScanSnap integration, or their mobile apps. Both are so ill conceived and executed that they are essentially worthless. If you ask questions about improvements, RocketMatter refers you to another site called Receptive where they ask you to identify potential improvements. They don't appear to be updating it, as they have "planned upgrades" listed as upcoming in the future (more API connections) that they released a year or more ago. They also don't appear to be reviewing suggestions on the site, as noted by people posting there. Reason for choosing Rocket Matter At the time, it was better rated. Review Source Response from ProfitSolv April 23, 2021 James, Thank you for taking the time to leave us a review. We are sorry to hear that you have experienced some frustration with Rocket Matter. We have recently updated our mobile application and are hard at work to ensure that other customer-requested improvements and features are added to our software on a monthly basis. We would really love the opportunity to speak to you regarding your personal experience with Rocket Matter so that we can make it right. Please be on the lookout for an email from our support team so we may discuss how we can help work toward a solution. Thanks! LV Lane V. Business Manager Law Practice Used the software for: 6-12 months ### "Amazing Customer Service!" June 17, 2024 5.0 Pros Rocket Matter provides the tools necessary to our law firm to effectively manage our day-to-day. What makes Rocket Matter stand out is their exceptional customer service. Response time, follow-up, and follow through is above and beyond! Cons Certain reports could use improvement to make use of the information more user friendly. Review Source JR Jessica R. Office Manager Law Practice Used the software for: 2+ years ### "Great for a small law firm" August 19, 2020 5.0 I've loved using this product, it's simple and keeps my firm organized. Pros Many features with Rocket Matter are similar to other software out there. I've sat through a lot of tutorials while considering making a switch, no reason in particular, just wanted to know if there was something better available. I will say the one thing I love about this product is it is very user friendly. Functions and features are consistently being added to make daily tasks easier. Our firm practices both criminal defense and plaintiff's work, the software works well for both. Tracking time, billing, calendaring, assigning tasks, everything is basically accessible anywhere you are in the system. I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean. Customer service is also great, any issue I've ever had has been courteously addressed and followed up on. Cons I wish there was a way to track who put something in at what time, and if it was deleted or edited, who and at what time that happened. Would also love more integration with case law sites or software and possibly a way to save said case law to certain matters for easy access in the future. File storage seemed to be the main issue I noticed while looking into other products, however, for the price of Rocket Matter, what is offered is understandable. Reason for choosing Rocket Matter When I joined the firm we were already using Rocket Matter, however, the reason I haven't switched is because of the value of the product. Review Source VR Verified Reviewer Managing Attorney Law Practice Used the software for: 2+ years ### "Poor performing software. Poor customer support!!" May 6, 2021 2.0 Very poor. Pros The software is user friendly and easy to navigate. Cons Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS. Reports functions are limited. Company lags behind on Ad In integration with Microsoft Products. We had serious issues for over one month while RM engineering was “investigating” the problem. Our assigned customer service representative was rude and refused to take any responsibility on behalf of RM. we have moved to a monthly plan and will change platforms. RM looks great on the surface, but once you begin using same, you will find it is inefficient, clunky and not at all robust. Review Source Response from ProfitSolv May 14, 2021 Thank you for taking the time to share your thoughts about Rocket Matter. We are sorry to hear that you have experienced frustration with our product and our customer service team. We pride ourselves on offering exemplary customer service and are always looking for ways to better our customers' experiences. We would love to regain your trust in our product and our team and would appreciate the chance to make things right! Seeing as though you have chosen to remain anonymous, we can only hope that you reach out to us at support@rocketmatter.com. Thanks! The Rocket Matter Team SJ C. Attorney Legal Services Used the software for: 1-2 years ### "Good but not the best" November 3, 2018 3.0 Rocket Matter was perfect for us when we only had 25-50 matters. And like I said, the billing was superior to any other practice management software we have used. I think if you are a firm that doesn't do volume work on a daily basis, this is excellent software. Pros This is a basic, user friendly software that is great for non-volume practice management and makes legal billing very easy. It keeps track of all your matters and clients, and you can tag multiple matters to a client. You can search by client or matter, and it stores all the contact data for your clients. Cons We are a tiny volume law firm that handles 500 matters simultaneously. Rocket Matter was not enough for us. We switched to a practice management software that has checklists and steps - once you've checked off the items for one step, it moves you to the next step. Rocket Matter did not have that dynamic functionality we require. Review Source VR Verified Reviewer Law Practice Used the software for: 6-12 months ### "A Clio Alternative" October 7, 2015 4.0 I thoroughly researched and personally tested several case management systems, both cloud-based and not, before deciding on RocketMatter. During my decision-making process, the sales staff were helpful and never pushy. Once I made the decision, they had me up and running in no time flat. The learning curve is gentle. RocketMatter now saves me hours (if not actual days) each month, which I can devote to billable tasks rather than the billing process. I would highly recommend RocketMatter to any small law firm out there! Pros \-Fantastic customer service! Always prompt, friendly, knowledgeable and professional! -Very user-friendly format, easy to learn quickly. -Batch billing. Enough said. Cons I would like to see more customizable reports, including reports based on custom fields. I would like to see the included fields be more customizable. (For example, instead of a dedicated field for "Office Phone" how about making it a telephone number field that can be specified as to whether it is for the client's home, office, mobile, etc., in much the same way as Contacts are handled in the Apple iOS?) At the very least, that field should be "Primary Phone" rather than "Office Phone." I would also like to see a messaging feature built into the Client Portal, so that messages can be sent back and forth to clients from within RocketMatter. Finally, I would like to have built in functions for automatically adding interest on past due balances when invoicing, as well as the ability to add a monthly fee based on a percentage of current billing. (These are functions that Abacus has built in, but I wouldn't even consider using Abacus at any point in the future.) Review Source VR Verified Reviewer Paralegal Legal Services Used the software for: 2+ years ### "Great For Office Organization" January 17, 2019 5.0 Pros I liked that I could color code everyone in the office's calendar and see what everyone had going on specific days to avoid scheduling conflicts. I also loved how I could task others in the office to complete items, knowing it wouldn't be on a sticky note that could end up in the trash. It provides accountability to all users which helps make an office run more efficiently. Cons I did not find any cons with rocket matter. Review Source maritza R. Paralegal Legal Services Used the software for: 6-12 months ### "Not impressed" October 23, 2019 3.0 The application was frustrating and quirky. Not good for a small law firm. Pros The overall look of the application was nice and it was somewhat easy to use. Cons I found the application to be over-simplified and somewhat childish. This application is really geared for a younger set. It just didnt seem polished or professional. It lacks a lot of functionality. Review Source JM Jodi M. Attorney/Owner Legal Services Used the software for: 2+ years ### "Great program for Solo/Small Firm setting" September 14, 2016 5.0 I have been using Rocket Matter for the past 4 years and have been extremely satisfied with it. In my previous big firm life we used a billing system that wasted more time than it saved and we didn't even use a case management system. Starting my own firm I knew that I wanted something better that would streamline my practice. Rocket Matter filled those needs, plus some. The billing side of Rocket Matter makes my invoicing process more efficient and accurate. I handle a wide range of cases, so I use all of the billing options, to include flat fee, hourly, and contingency, and I like that Rocket Matter is set up to handle each of them. The trust accounting features allow me to stay on top of my trust account and know which files will need to be replenished. The integration with LawPay allows my clients to pay their invoices quicker. And my clients enjoy the client portal nearly as much as I do. On the few occasions I have encountered difficulties I have been able to reach out to support and receive quick and accurate assistance. The only reason I gave it four stars on features is because there are two things I think could be improved - it would be great 1) if clients could upload documents to the client portal and 2) if the billing in contingency cases was easier to close out. I can't imagine running my firm without Rocket Matter by my side. Review Source JH Jennifer H. Paralegal Legal Services Used the software for: 2+ years ### "Search Contact" April 15, 2021 4.0 Good, it is nice to be able to call and get help right away and if they can't help you they will get back to you pretty quickly Pros The different features that you can do and the support Cons When you search someone that is only a contact, nothing comes up, you have to search to the left under the contact section. I wish you could just start searching and it will show the contact. It shows activity but not the contact. Of course it lets you click on the contact when it has a matter associated with it I just think it would be better to search it from there. We never use the contact thing on the left of the screen Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter The billing aspect Review Source MS Mallory S. Attorney Law Practice Used the software for: 2+ years ### "Quality Software, Frequent Freezes" April 19, 2021 4.0 It allows us to easily track time and bill clients. Pros I like the ease of billing clients. I can do it from anywhere. Cons It freezes all the time. This is disruptive to my workday. Switched from [Clio](https://www.capterra.com/p/105428/Clio/) New job. Review Source Response from ProfitSolv May 27, 2021 Mallory, Thank you for your feedback! It makes us happy to know that you find our program easy to use. Regarding our speed, we are always looking for ways to increase our platform's performance. We will definitely make sure to pass along this info to our engineering team. If any problems persist, please be sure to reach out to our support team who can help perform some troubleshooting. You can reach us at support@rocketmatter.com or call us at 888-432-1529. Thanks again! JN Joseph N. President Law Practice Used the software for: 2+ years ### "Good product" August 14, 2020 5.0 It's much easier to track your time, send invoices, look at where you need to improve, and accept credit card payments. There is no doubt that my revenue has grown because of RocketMatter. Pros The team is very accessible. There are significant features, including task listing, a communicator, a timer, credit card merchant services, a report generator, and an invoice generator. Cons It's not always easy to find what you are looking for on the "reports" button, when you are looking for detailed information on the financial functioning of the firm. You sometimes have to guess which item on the menu to click on to get the information that you're looking for, unless you regularly generate the reports. Reason for choosing Rocket Matter RocketMatter had more features. Review Source SB Shannon B. Office Manager/Billing Manager Law Practice Used the software for: 1-2 years ### "Great tool for managing trust accounting, client billing, calendars and case notes in once place" May 17, 2017 5.0 RocketMatter acts as an automated trust accounting system that updates as I bill clients, and provides various reports and summaries to help analyze the financial needs of the business easily. Pros The billing system offers many options to tweak the system to suit many different billing situations for clients, such as billing method (hourly, flat fee, evergreen retainer, etc). You can upload invoice formats that you can customize to suit your needs. For example, we need invoices to be generated in English, Spanish, or in both languages depending on the client. We created formats per these 3 needs and can set the default invoice format per client or per matter. It also serves as a secondary record of trust accounting for the IOLTA account. Cons The Matter Documents system needs work. It's useful to be able to record notes, but they can't be exported, there's no option for generating a printer-friendly version, and you can't open them in new windows. That results in printing case notes taking up 30 to 60 minutes of my time. Review Source JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Ease of use" March 3, 2022 5.0 Pros It makes it easy to find contacts, calendaring, and billing information to have it all in one spot. Cons The mobile app is a bit confusing to use to enter time Review Source JS Joanna S. Legal Assistant Legal Services Used the software for: 2+ years ### "Rocket Matter Review" April 20, 2021 4.0 Overall I think the system works well. Pros As a legal assistant, I use Rocket Matter to enter my time for services performed on client matters. For the most part it is a quick and easy way to enter time during the work day. Cons There are times that it seems slow. Also, when entering time on multiple accounts one after the other, the system will freeze and I have to wait a few minutes for it to catch up. Review Source Response from ProfitSolv May 27, 2021 Joanna, Thank you for your feedback! We are constantly working on ways to increase speed and efficiency within our platform and will pass this info along to our engineering team. Thanks again! JL Joan L. Senior Associate Law Practice Used the software for: 2+ years ### "Great program" April 15, 2021 5.0 Tracking case status calendar and billing entries all in one is great Pros The ease of use for billing entry and tracking calendar events is flawless Cons It defaults to the current date which is slightly annoying when you are entering time for a prior date Switched from [TimeSolv Legal Billing](https://www.capterra.com/p/76729/TimeSolv-Legal-Billing/) Office manager’s choice Review Source Response from ProfitSolv May 27, 2021 Joan, Thank you for the kind review! We thank you so much for being such a loyal, long-time Rocket Matter user and look forward to our continued partnership! DP Danielle P. Attorney Law Practice Used the software for: 2+ years ### "Rocket Matter IS Tried and True!" April 12, 2021 5.0 I love Rocket Matter. I called myself switching to a more popular software, but ending up keeping Rocket Matter. I need to cancel with the other provider because for now, I am not going anywhere. Pros I have been a customer since 2013 or 2014. I like how it is easy to use meaning entering clients, client matter, time, expenses, printing invoices, and how it allows me to generate several reports. Cons I would like to be able to track my referral source, but I may be able to do it, but just don't know. Reason for choosing Rocket Matter Yes, I have Clio now, but will cancel it because I do not use it. Review Source PU Patricia U. Attorney at Law Law Practice Used the software for: 2+ years ### "Can't say for certain" April 7, 2021 4.0 I am a bit disapointed as i thought I would.could use it for many more things but i find the data collection process cumbersome. Perhaps there is a way I don't know about as I am not sufficiently familiar with the ways in which I could use this. Pros What is most useful to me is the billing aspect of it: keeping time and processing invoices and payments. Cons I think there are things I could be using but don't know how and there is not a personalized way to find out. I would do better with a one on one phone call even than the online classes Reason for choosing Rocket Matter Seemed ideal Review Source RA Rusty A. Attorney at Law Law Practice Used the software for: 2+ years ### "Decent software, slow development. " April 6, 2021 3.0 Overall it’s been ok, I feel like I’ve had enough use to stay but do not plan to renew my contract again. Pros This software has served its purpose in my practice for several years. I’m able to track my matters and handle billing in a straightforward way. Cons I find the reporting functions to be difficult to use and understand, the client portal is one-way which isn’t helpful, there is no e-signature function and credit card and ACH cost more to use. It’s not worth the money when comparing to competing software. Review Source LK Lisa K. Partner Legal Services Used the software for: 2+ years ### "Streamlined billing and new features added frequently" April 6, 2021 4.0 We have used many integrated scheduling/client conflict/billing systems in the past and this is by far the best. This is a great workhorse system and with a little training, I was able to add a document assembly function. Pros Easy billing and scheduling. There are also a lot of 'extras' that can streamline work but aren't necessary to learn to simply keep track of client files. Cons The ability to put tasks in order appears to not work any longer Reason for choosing Rocket Matter I liked the interface on Rocket Matter better than Clio's Review Source PC Peter C. Associate Attorney Law Practice Used the software for: 1-2 years ### "Legal Billing Software made easy" April 15, 2021 5.0 Rocket Matter has been excellent for our firm and it allows us to maintain excellent billing practices while maintaining everything in an organized fashion. Pros It is easy to enter billing details, add new clients, pull up client information, case information, and generate invoices. Cons It would be nice if the document merge software through rocket matter created the template to start Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Rocket Matter Wasn't involved in this process. Review Source JH Jessica H. Paralegal / Office Manager Law Practice Used the software for: 2+ years ### "Does what we need" April 6, 2021 4.0 It does what we need, but its not the easiest to get around, or understand. Sort functions are not the best. Pros Easy to add and edit clients and matters. Cons The reports are not very friendly I feel and sorting is always a challenge it seems. Alternatives considered [Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/) Reason for choosing Rocket Matter Cost Review Source DC Damon C. Attorney Law Practice Used the software for: 2+ years ### "Review" April 27, 2021 5.0 Very happy with it. Pros It is user friendly and reasonably priced. Cons The colors are too soft and don't contrast enough. Reason for choosing Rocket Matter I liked it better. Review Source Response from ProfitSolv May 27, 2021 Damon, Thank you for the review! We are excited to hear you have been happy with Rocket Matter and our user-friendliness! We are also working on updating our user interface (including colors) too! Thanks again for the feedback! Similar Products Featured