# MatrixCare Home Health & Hospice Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MatrixCare Home Health & Hospice the right Electronic Medical Records solution for you? Explore 258 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/81083/Brightree/reviews --- MatrixCare Home Health & Hospice 4.2 (258) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MatrixCare Home Health & Hospice Ease of use 4.2 Customer Service 4.1 ## Pros and Cons in Reviews SL Samantha L RNHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “What I liked most about MatrixCare Home Health & Hospice was how truly user-friendly it is.“ December 9, 2025 RM Ryan M LeadHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “It make it harder to help out staff when they have issues because after implementation if you change your processes it's hard for office staff to stay up-to-date with new processes and updates that have happened . “ September 21, 2023 RM Ryan M LeadHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “It would be great, if Agencies were able to have more options and have better control of what we need to have or would like to be able to make mandatory or not. Or to be able to include different groups/types/selections of things to pick from.“ September 21, 2023 RM Ryan M LeadHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Customizable - The system is not as customizable as lead to believe. “ September 21, 2023 TH Trevor H AdminHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Easy to train with.“ June 25, 2025 RM Ryan M LeadHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 6-12 months. “Medication list - importing and entering in meds is not as easy as it should be. “ September 21, 2023 SM Shelly M AdministratorHospital & Health Care, 11 - 50 employeesUsed the software for: More than 2 years. “The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians.“ January 20, 2023 BM Brenda M Hospice Administrative RNHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The Routine Visit doucmentation is TOO LENGTHY and requires TOO MUCH TIME by the nurses to complete documentation for a skilled patient visit.“ June 29, 2022 ## Showing most helpful reviews Showing 1-25 of 258 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SS Susan S. Social worker Hospital & Health Care Used the software for: 2+ years ### "Ease of use" December 5, 2017 5.0 In general, the staff have responded to suggestions and tried to make changes in software to meet our agency needs. Pros It is user friendly, easy to move from one page to another. Allows you to capture patient visits allowing other staff members to gain a picture of patient in 'real time' Cons At times the page will rotate/skip to another section; becomes annoying to have to scroll back to where you want to be. Review Source JM Jim M. Administrator Hospital & Health Care Used the software for: Less than 6 months ### "Front line user" December 12, 2024 4.0 It was ok, again its easy to view but hard to navigate Pros The clarity of the operational screens. In general Cons There are too many toggle options to get from one screen to another Review Source CG Chris G. Patient Care Coordinator Hospital & Health Care Used the software for: Less than 6 months ### "GAH Brightree Story" November 4, 2016 3.0 Overall the experience has been a great option for our Field Staff. The office side and reports have not been what we really would like it to be. The field staff seem to really like the iPad. They went from using large lap tops to the iPad and have seen better bedside documentation due to it helping not be such a "barrier" for them. I like how it helps with compliance and makes sure you document so that you are covering all the required information needed for Medicare. As with any electronic devices, the issues are connectivity, have some difficulty when updates come along, glitches, etc. AFO has recently made some major updates and we had some issues with it, but we contacted Chris from Brightree and he took the time to go through each of our frustrations and helped get resolution to this. Feel that with the update some of the AFO process takes longer, but it is getting better the more I use it. Our biggest issue is the reports. Our business office does not really trust the reports and have had many issues and reporting of different issues throughout the time we have had Brightree. I use several reports to make sure I do not miss anything and not all reports give same information and back up each other. We still do a lot of manual tracking to ensure we do not miss anything. Which in return is costly and time consuming. But if you do not trust what you are getting from a source you always double check your results to what you manually log. Pros The easier accessibility for Field staff with the iPad. Feel that all the Medicare changes are incorporated into by Brightree therefore we are documenting towards what they will require if audited. Cons The reports do not feel they are reliable. We do a lot of manual tracking along with the reports and we do continue to see discrepancies. When reporting an issue the turn around on answers is very slow. Also, we feel we give adequate information when we report something, but we always get that it is not enough or want the same information again that we already gave. Going back to when we started the super user process was very stressful and feel should be over longer period of time. Just watching 100 hours of video and then going to the device was not helpful. We actually problem solve many things on our own. We did have a time that we actually new more about the system and how it should work than the one who was suppose to be teaching us. This was in the first few months of learning and then launching the system! We did not have on site training it was all by dialing in and on a time limit. Review Source BM Brenda M. Hospice Administrative RN Hospital & Health Care Used the software for: 2+ years ### "Matrixcare EMR Review - HH&HO" June 29, 2022 5.0 Able to track documents required to be completed before billing can occur. Billing claims os more timely. Able to monitor clinical staff job productivity and performance in realtime and identify problem areas that need to be addressed. Customer service has been very good. Our Customer Success Mgr. has been great to help us problem solve when we need him and keep us informed about Matrixcare! Pros Flexibility, Intraoperability, Reports, and some of the Functionality Cons Skilled Nursing documentation: The areas of documentation in the Visit Type - Revisit, Assessment - Hospice Follow-up Visit, Service Code - RN Routine Visit over lap with the same information in the Interventions, Care Plan, and Review of Systems sections. The Routine Visit doucmentation is TOO LENGTHY and requires TOO MUCH TIME by the nurses to complete documentation for a skilled patient visit. The note needs to be condensed so that documentation is not repeated in these sections of the visit note. I believe reformatting the flow of the visit note would be a great help. Thank you! Reason for choosing MatrixCare Home Health & Hospice Seemed to have a sincere committment that brightree could meet our EMR needs. Appeared to be very enthusiatic about their product, demo by sales staff showed some features/functionality we needed in our daily work life. It was a great improvement as compared to the EMR we were using at that time. Review Source SM Shelly M. Administrator Hospital & Health Care Used the software for: 2+ years ### "Everything you need in one software application" January 20, 2023 5.0 MatrixCare allows all of our home health care documentation from patient care to back office administration, managing employees and billing prep to take place in one system. The amount of time spent documenting has decreased, lower the stress and increasing work/home life balance for my clinicians. Pros Ease of navigation with documentation designed for point of service documentation . Customer service is responsive and knowledgable. Cons The cost is definately something to consider. With each new added feature there comes an associated cost. Training new staff or refreshing existing staff also has an associated cost. The jump in price from 99 patient - >100 patients was shocking. Review Source SH Stacy H. Former billing assistant Hospital & Health Care Used the software for: 2+ years ### "Brightree is the best healthcare software out there" October 23, 2018 5.0 I do not work for the company that had Brightree any longer and I truely miss it. The software I use now is awful! (Homecare Homebase) Pros From my past experiences Brightree is the easiest, most user friendly healthcare software available. Each admission is separated so you are not guessing. Information you need is readily available. You don't have to search and search. I love that the cert period is at the top of every page. All physician orders are in a neat, tidy format and can be sent/resent from your PC as well as tagged as received signed by physician all in one place. Visit management is my favorite. It is easy to differentiate between a regular visit and an oasis, and if the visit is open or closed. The order frequency is shown without digging for it and the clinician responsible is clear (all very helpful for the billers). Communication notes are also neat in appearance, in one place and can be filtered. Scanning documents into the system is easy and multiple docs can be scanned at once as separate documents. The medication profile is also neat and easy to configure. Same with the diagnosis profile. The scheduling console is so easy, immediate updating, all the field staff has to do to see their visits is sync their device. New referral input is seamless. As long as you have the information to put in a referral can be complete in minutes. The support that you get with Brightree is outstanding. If there are any questions or issues the staff is helpful and polite, and will have a resolution quickly. Cons The only con I ever found was opening scanned documents. I seemed to take a while to open, but I'm not too sure that wasn't due to poor internet capability. Some days it was not good and other days it was perfect. Review Source BF Barbara F. Director of Operations Hospital & Health Care Used the software for: Less than 6 months ### "Training is Severely Inadequate" January 4, 2017 2.0 Our agency went live on Brightree the same day they rolled out a large upgrade of their program. The prior training we received (which was very minimal) was on the old system and not the updated system. Everything we learned was wrong. The company had Job Aides that were supposed to assist us when we were using the system but all of these job aides were very outdated and wrong. When we called for assistance we were told to use the job aides - which were incorrect. To make matters worse, the Brightree trainers who were having weekly calls with us had not been trained on the updates. Many times we knew more about the system changes than the "experts" did because we learned by trial and error. This resulted in months of incorrect documentation that we are still trying to correct. We were unable to bill for services for 3 months due to problems with the documentation because we were not taught how to use it correctly. After almost 5 months, we still don't have all of the updated job aides to use for training new staff - or even know if they exist. Pros It's better than our old antiquated system - that's the only good thing I can say. And there was one really great clinical trainer that spent many hours on and off the clock helping us with our issues. It took a long time to get her but once we did, things got much better. I had to go all the way to the Vice President of the company to get additional help from someone who knew what they were doing. Cons The way MD orders are written are terrible. When the MD orders a new frequency, the old order remains unless you manually write another order to discontinue the original order. This results in a long list of orders, and many of those have been discontinued. However, you can't tell what date they were discontinued unless you go to the actual order that was written to discontinue that order. Confused? That's the point. Scheduling multiple visits is a very slow process. They also aren't willing to add documents that the customer would like to customize. Even documents that would benefit all home health and hospice agencies. After you transition from the training part of the conversion, you have to put in a support ticket or call to get help. But only certain "power users" are able to put in a support ticket. Review Source TR Tiffany R. Solutions Administrator Health, Wellness and Fitness Used the software for: 1-2 years ### "MatrixCare is AMAZING" April 14, 2022 5.0 Our experience has been so amazing and we really love \[SENSITIVE CONTENT\] and all the support and help she has provided to us. Pros MatrixCare is really concerned with the end users and always making changes to improve this product. Our Caregivers love using the iPads, the ease of Navigation through the workflows is a favorite and a huge game changer. Our Caregivers also love the voice to text recognition that MatrixCare provides. This really decreased documentation time for our field clinicians. The technical support team is amazing and responds almost immediately. Updates are seamless and do not take any time at all, all the Caregiver has to do is do an update to their app on their iPad. It's so easy. Cons The mileage feature was a little bit different than what our Caregivers were used to and we are in a rural area so it wasn't a good fit for us. However, MatrixCare is making changes and I know it's going to be amazing. We have nothing negative to say about MatrixCare. Reason for choosing MatrixCare Home Health & Hospice We wanted to decrease documentation time and increase our Caregiver Satisfaction and that is exactly what we got with MatrixCare. Review Source JL Jennifer L. Quality Manager Hospital & Health Care Used the software for: 6-12 months ### "Shortens visit documentation time, improved our days to RAP, great customer service" August 1, 2019 4.0 Very positive, our trainers and project manager were very knowledgeable, professional, and flexed to meet our needs. Can't say enough about the customer service there after -- support has been wonderful. Such a relief for us! Pros Much more modern than our previous software -- user friendly for the clinicians, helps cut documentation time. Functions well, no down-time, and is very easy to Navigate. There are great reporting features and they are doing good preparations for PDGM. Their customer service is light-years ahead of our previous vendors -- very responsive. This is truly meant to be a point of care system -- so it means everyone has to stay current in their workflows. This has helped us decrease our days to RAP, improve order turn around time, and improved satisfaction among our field staff. Cons The back-office training could have been better -- much of the training was received prior to go-live. Additional training and support after go-live to work through back-office workflows would have been helpful for us. Reason for choosing MatrixCare Home Health & Hospice Combination of iPad, iCloud technology, ease of clinician workflow, cost, seemed the most innovative, and efficient functionality. Review Source JC Jason C. CEO Hospital & Health Care Used the software for: 1-2 years ### "Brightree Hospice software is well worth the investment." September 30, 2015 5.0 Pros As the Chief Executive Officer of a hospice program, one of my priorities is to select and utilize a software vendor which stands behind their product, proactively researches and implements enhancements ahead of ever changing regulatory requirements, as well as provides exceptional customer service support to our team. Brightree Hospice software not only meets these requirements, they exceed them. The reporting features is one of my favorite components Brightree Hospice offers. It has been a vital instrument in efficiently managing our multifaceted hospice program, which consists of home hospice services, general inpatient and respite care in our freestanding hospice house, medical equipment management, our transitions program, as well as our palliative care program. The Dashboard feature is helpful as it allows me to quickly identify trends in our average daily census, length of stay, etc. Implementation of the software was not nearly as complicated and chaotic as I expected. Each person assigned to our implementation team from the project manager to the Dawn, our on-site trainer, were very knowledgeable, friendly, and helpful. The entire Brightree Hospice team worked together to insure our implementation was a success. I highly recommend Brightree Hospice software to any hospice program which is not just looking software but a dedicated partner in the successful execution of the clinical, back office, billing, and administrative complexity of hospice care. Cons The Care Communicate function could be enhanced to allow more flexibility with who messages are sent to. Example, groups, teams, etc. and more than 10 people per message. Also wish there was a way for the I-Phone to notify you when a message has been communicated to your i-phone app verses having to check every so often. Otherwise, very satisfied with Brightree Hospice software. Review Source LQ Leah Q. Director of Professional Services Hospital & Health Care Used the software for: 2+ years ### "Brightree software is innovated, efficient and keeps us in compliance. " September 20, 2017 5.0 Overall, BT is very good software for our agency and encompasses home care and hospice. We had a zero deficiency survey for home care and hospice so compliance is the best aspect. Pros BT keeps our agency in compliance as new regulations are introduced they integrate them into the software. We have a particular account manager who goes over and beyond to explain options available in the system, follow up on any problems and supports us through the changes. The Ipads for field staff are fast and efficient, do not get virus, and our clinicians are extremely pleased. Cons Not understanding the system or using it to its fullest is a problem for our agency. We need better webinars and education material to be able to maneuver through the software as it is very complex. It is not exactly "user friendly". Review Source CB Cheyenne B. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Administrator " June 19, 2017 5.0 Pros Always updating for more ease of use and is on the ball with regulatory changes. In the last year there have been vast improvements in the software and our team can not wait to see what is coming next! This software has made our job much easier and we are glad to be as paperless as possible. Jain has been wonderful as an account manager. She definitely has our company's best interest at heart and gets the answer to any question that we may have. Support for clinical has been great and improved significantly in the last few months. Billing software support has improved as well and is more manageable for our small company. Cons I would like to see the fully functional interface with pharmacy soon, the ability to fax from the software, and the ability to look up providers from the CMS site and have their info flow over to reduce time in hand keying entries. Review Source NB Nazzi B. QAPI Manager Hospital & Health Care Used the software for: 2+ years ### "How good is this sofware" March 8, 2018 4.0 It is a great software, however, for hospice needs more developments and upgrades Pros It is user-friendly and easy to navigate. I like using BT because for each specific finding there is an area marked clearly. Cons There some areas does not give a clear report and dashboard. As hospice provider, it is important to make sure we can have access to the collected data and have the ability to analyze them. Review Source DL Deena L. Patient Care Manager Hospital & Health Care Used the software for: Less than 6 months ### "Pros and Cons" March 14, 2017 3.0 Pros Support is excellent, always available and follows up wonderfully. Implementation Clinical Trainer was excellent and very knowledgeable. Cons The reports are too extensive, hard to find what you are looking for. Should be grouped in more detail and the top reports should be flagged somehow. The AFO side needs to be updated. It is old and outdated as compared to Brightree I-pad software. Some of the reports dont' populate correctly, are very hard to read and print. It should have more tracking ability to graph or report on FAST, PPS, etc. as this is measurable data to track and report as part of eligibility requirements for recertification of the hospice benefit. As it is now, we have to open go to pt's calendar, click on RN notes, view PDF, scroll down through many pages to find the information. BT has just initiated the tracking of the MAC which is good but only a small part of the decline that we need to track. The required HHA supervisory assessment is not marked as required in BT. It is only of the only part of the SN assessment that is a Medicare REQUIREMENT every 15 days. It is often overlooked by the SN as it isn't required to complete under Brightree. Also the time card view from the AFO is very difficult for employees to monitor their time as the visit note only shows the time in on the calendar view. Each employee has to open up the visit note PDF to see the time out so they can correctly enter start time of the next thing in their day, like non-visit timesheet entry. Ongoing orientation in BT, education, is difficult but I was told you will be updating BT University to make it easier to use for new staff orientation and possibly organized per discipline. Review Source MF Marcy F. Clinical Director Hospital & Health Care Used the software for: 2+ years ### "Brightree For Hospice" February 23, 2017 5.0 I started out in the field using Brightrree on an ipad then I moved to an office position. From the very beginning, i found it to be user friendly. I did not grow up with technology - all of our phones had cords coming out of the walls and TV's ran on tubes and were black and white! The implementation and training from Brightree was smooth andnow, over 2 years later I am continuing to use it and learning each day as the updates are always timely, fascinating and VERY useful. Both the office side and AFO have continued to help us be more efficient and compliant. Pros Updates come with an explanation and are always a welcome addition, making Brightree a better product for me and our company. Review Source CB Chauna B. Administrator Hospital & Health Care Used the software for: 2+ years ### "Customer Service " March 13, 2017 4.0 Brightree customer services representatives are very helpful in explaining the product and how to operate the system more effectively. They are always very pleasant and friendly. If issue is beyond their capabilities they always escalate the issue to a higher tier. Pros Simplicity of the software. Very basic step. Cons Careanyware messages, unable to be saved and can only have 50 at a time. More info should be listed at the top. example: Patient name, MR#, Cert period, address, contact and MD would be very helpful. Moves a little slow some days. Review Source rR ron R. ceo Medical Practice Used the software for: 2+ years ### "Brightree is worth what you pay for and then some..." March 8, 2018 5.0 Brightree is a good program and the customer service is good if you have a good backround in billing. The program is a bit overwhelming if you haven't done this type of work before. Pros Easy to operate platform that makes sure the claims submitted go in right the first time. The reporting system is good and fast to alert you if the id# is bad or a DOB is not right. It saves time and money. Cons The price is a bit high for smaller providers but you get what you pay for. The investment is high but over the long haul it pays for itself. Review Source NB Nazzi B. QAPI Manager Hospital & Health Care Used the software for: 2+ years ### "Best customer service on the phone!" September 17, 2019 4.0 I like working with this product, however, as a hospice user there are many areas need improvement and development Pros The customer service is great. Any time I call they respond very fast to my call Cons If the issue needs to sclate to next level, it takes a few days to get resolve. Review Source SC Sherry C. Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "Brightree AFO" February 20, 2017 5.0 Brightree is very functional and easy to use. As the only biller in the office, I sometimes have questions and Brightree University usually has the answers and a step by step guide that I use. Pros When I have an issue, I can call or email Brightree and usually always get a response within 24 hours. That's very important to me. The folks who respond to the questions are always courteous and helpful. Cons We are having some problems with our private duty business unit. But, I'm sure a lot of that is because it is not a common unit for most agencies. However, I have no doubt that the problems will be solved in time. Review Source SC Susan C. CCO Hospital & Health Care Used the software for: Less than 6 months ### "Some issues but getting better" November 16, 2016 3.0 Our facility had many issues with BT when we switched over from using laptops and desktops to iPads. It seemed that what we were promised, as far as functionality and ease of use of the iPad, was misrepresented. Our BT representative has worked very hard over the past several months to make sure that our numerous needs, frustrations and questions were addressed. We have gone from having daily contact with BT to only a few times a month for issues that we find. The iPad software/ BT app. has worked fairly well for our field team staff , because it is tailored for field patients, but we still do not have the functionality that we need for our inpatient units. Some inpatient documentation still needs to be done on the "AFO" side ,which is on a desk top, because the function is still not on the iPad. Overall, BT has worked hard to keep us as a customer, when we were ready to no longer contract their services, and at this time we are satisfied with the services they offer. In 2017 BT has informed us that the AFO side of the program will be discontinued and everything will be strictly on the iPad. They have many changes they need to do in order for this to happen and we are waiting it out to see what happens. Pros Our customer service representative. Cons Not having full functionality on the iPad especially for inpatient documentation. Review Source LG Lesley G. RN Hospital & Health Care Used the software for: 1-2 years ### "Hospice software" April 12, 2017 4.0 The use of IPads has made bedside charting easier. Operating program is user friendly. Screens are easy to navigate. Varying degrees of customer support, depending on the day. Pros Optimal system for IPads et opening charts during patient visits. Screens are easy to navigate. Orders at careplans are easily updated. Cons Glitches at frequent updates affect program function. Although these do not happen all of the time, they can significantly impact efficiency. Should offer education with significant changes/updates. We need to be able to pin more than 50 patients at a time. Review Source DM Danielle M. Revenue Cycle Manager Hospital & Health Care Used the software for: 2+ years ### "Review" April 16, 2021 3.0 Pros nice selection of reports/great account manager Cons general slowness and bugginess, a lot of stuck gets stuck in validation hold and supports takes days to weeks to respond to tickets Review Source MG Mary G. RN Hospital & Health Care Used the software for: 1-2 years ### "Brightree changed our documentation for the better" February 22, 2017 5.0 I will honestly admit that I was apprehensive about learning a new computer program and trusting that confidential information would be saved. I am not a computer geek, but I have been surprised at how easy and practical this program is. In addition, I can easily access information about patients when I am on call. Another benefit is that our paperwork has decreased! Once you start using the program you will easily learn the benefits. Initially, I used the support /tutorials which I found helpful but using the program and learning its benefits was probably the best seller for me. I think it has changed the efficiency of our documentation for the better! Review Source CD Cassandra D. Family Services Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Review of Brightree Hospice software" December 12, 2019 4.0 Pros I like that I can initiate my charting at my visit with the patient. Cons I wish there was more of a separation between Hospice and Home Health, as several things that are required for Home Health are not relevant to Hospice. Reason for choosing MatrixCare Home Health & Hospice unknown Switched from [mumms Software](https://www.capterra.com/p/107069/PAS-and-CPC/) Management made the decision Review Source LF Lori F. Program Director Hospital & Health Care Used the software for: 6-12 months ### "The ease and functionality of Brightree has been an exceptional tool for our clinicians." April 25, 2017 5.0 Having reports for productivity, business volumes, and adverse events at my finger tips, has been a true blessing for the managers in our rural agencies. Pros The ability to have our patient records accessible while in the home, has improved our coordination of care, including medication reconciliation to superb levels. The ease of program prompts helps guide even the new staff to function at a much higher level of accuracy for OASIS interpretation and adequate documentation. Cons While the internet is still required to review clinical documents, the clinicians are happy to be able to complete their patient notes, no matter their location. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.