# Trimble Cityworks Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Trimble Cityworks Software - reviews, pricing plans, popular comparisons to other Government products and more. Source: https://www.capterra.com/p/80839/CityWorks --- # Trimble Cityworks Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Trimble Cityworks ## What is Trimble Cityworks? Trimble Cityworks is a GIS-centric asset lifecycle management system that helps you deliver cost-effective, reliable public infrastructure—from permits, licensing and construction to maintenance and replacement. From the office to the field, Trimble Cityworks helps you improve service to your community while increasing safety, efficiency and performance. ## What is Trimble Cityworks used for? [Work Order](https://www.capterra.com/work-order-software/)[GIS](https://www.capterra.com/gis-software/)[Government](https://www.capterra.com/government-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 27 user reviews Reviews sentiment Positive 93% Neutral 7% Negative 0% Starting price $1995 One Time Free trial not available Capterra Shortlist charts the highest-rated and most popular products... - Fixed Asset Management / 2026 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Trimble Cityworks?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.trimble.com/&name=Trimble Cityworks) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Trimble Cityworks 4.4 (27) VS. [4.8 (754)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting Price $1995 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (27) Ease Of Use 4.8 (754) Value For Money 4.0 (22) Value For Money 4.7 (705) Customer Service 4.2 (25) Customer Service 4.9 (739) ## Trimble Cityworks alternatives [4.2 (1,307)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.6 (1,543)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) Starting price $65.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (28)](https://www.capterra.com/p/79186/Cartegraph-Asset-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (420)](https://www.capterra.com/p/130563/FMX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/80839/CityWorks/alternatives/) ## FAQs about Trimble Cityworks Overview ### Which roles and teams benefit most from Trimble Cityworks? Trimble Cityworks is most used by public works leaders, GIS and asset management teams, and enterprise application administrators. Operations supervisors and planners rely on it to manage work orders, maintenance, and infrastructure assets, while analysts, coordinators, and finance staff use it to track service requests, asset data, budgets, and system performance. Answer based on 27 reviews Overview ### What company size and industries is Trimble Cityworks built for? Trimble Cityworks is built for local governments, with enterprise organizations making up 37% of reviewers and Government Administration leading at 52%. It also serves small businesses at 33% and midsize businesses at 30%, with additional adoption in Utilities at 26% and Environmental Services at 4%. Answer based on 27 reviews Features and Usability ### What are the key features of Trimble Cityworks? Trimble Cityworks offers asset lifecycle management, asset tracking, and fixed asset management for public infrastructure oversight. It also includes work order management, maintenance scheduling, inspection management, and service request management, plus permit issuance, code enforcement, compliance management, GIS maps, reporting and analytics, and workflow automation. Integrations ### Which third-party tools and platforms does Trimble Cityworks integrate with? Trimble Cityworks integrates with ArcGIS and Boomi. ArcGIS support includes ArcGIS Online webmaps and asset-location mapping, while Boomi serves as an integration platform for connecting Cityworks with other business systems. These integrations center on geospatial data and enterprise connectivity. Answer based on 10 reviews Getting Started and Support ### What training and onboarding options does Trimble Cityworks offer? Trimble Cityworks provides in-person training and documentation to help teams get started. In-person training supports guided instruction with a trainer, while documentation offers written material for self-paced reference and feature lookup as users learn the system. Answer based on 4 reviews Getting Started and Support ### What customer support options does Trimble Cityworks offer? Trimble Cityworks offers Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. User feedback describes technical support and documentation as helpful, with partners often seen as knowledgeable. Support is also tied to an account management team, and the interface is often described as intuitive. Answer based on 2 reviews Ease of use ### How easy is Trimble Cityworks to use? Trimble Cityworks works well for trained public sector teams, but ease of use depends heavily on setup and customization. Local government staff value the interface, mobile access, and GIS-linked workflows, while many users say reporting, search, and administration feel clunky without training, technical support, or back-end management. Answer based on 11 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Work Order Creation 4.6 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Create a new work order For Government 4.7 (10) 40.00% of 10 reviewers that rated this feature as important or highly important Intended to be used by governmental agencies Customizable Reports 4.4 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Alter the layout and content of reports Inventory Tracking 4.0 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items API 4.3 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Geographic Maps 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Visualize locations on a map Trimble Cityworks 42 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Application programming interface that allows for integration with other systems/databases Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Create budgets based on historical data and future projections Permit issued by the local government before constructing a new building or remodeling an existing one Ensure all properties are adhering to government and legal codes Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Alter the layout and content of reports Graphical representation of data Manage procedures that ensure organizational equipment remains in working condition Track the location of specific equipment at all times Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Intended to be used by governmental agencies Visualize locations on a map Information, data and reports that are being tracked over time Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Track and manage inventory levels to maintain proper supply Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items Manage and track all job information and associated tasks Schedule predetermined or ad hoc maintenance services and labor requests Create custom maps Observe and track the demand, usage, progress or quality of a system, product, or user Issuance of valid permits to initiate projects or tasks Plan and coordinate all the resources, costs and time needed to execute assignments Active reporting of data and metrics Manage and track the renewal process for various services, subscriptions, contracts, or licenses Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Initiate collection and analysis of known risks Plan availability and assign specific time slots for tasks and resources Online portal through which end users can access the system, manage tasks, or obtain information Assign, track and manage customers' service requests such as service enquiry, feedback/complaints and more A study of entities based on topological, geographic and geometric attributes. Create a new work order Creating, assign, and track jobs and/or tasks for work orders Streamlining repetitive tasks and activities through automated and predefined workflows Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (27) 4.2 Based on 27 reviews ## Pricing Value for money 4.0 (22) Basic $1,995 One Time Value for money 4.0 (22) 4.0 Based on 22 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (25) 4.2 Based on 25 reviews ## User reviews Overall rating 4.4 Based on 27 reviews Filter by rating 5(12) 4(13) 3(2) 2(0) 1(0) Mentioned topic Sorted by most recent Robert B. GIS Manager Government Administration ### "Ultimate Enterprise Application " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 17, 2024 Long time administrator and user of Cityworks who has watched the evolution of the system over many years. Ease of use and setup is great. Pros Cityworks AMS and PLL offers a complete enterprise solution for maintaining a city with asset management and permitting process control all in one place. Cons Not really much. The solution is always evolving to fit user needs and address issues and make enhancements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Jason H. GIS Supervisor Utilities ### "CMMS that is ESRI friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 16, 2024 So far it has been great, from a GIS standpoint. Pros Easy integrations with ESRI products. Easily consumes ArcGIS Online webmaps. Cons I've only been using it for a few months so not long enough to form an opinion. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Rita T. Business Systems Analyst Government Administration ### "Cityworks/New User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 16, 2024 Pretty easy to navigate without training but feel as though I and gravely missing out. Pros Live assistance and support are easy to use and response time is incredibly fast with written instructions and support available Cons New user that received no training and I’m missing out on great data that I don’t know how to find yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ML Mandeep L. Application Analyst Government Administration ### "Mandy's review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 16, 2024 Pros Easy to customize functionality and features Cons The cityworks interface is quite old and slow Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JG Johnathan G. AMS and GIS Admin Utilities ### "Daphne Utilities Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Pros viewing historical trends, asset tracking Cons Implementation was, of course, a long and arduous effort, but it was expected Switched from [Utility Management System (UMS)](https://www.capterra.com/p/170267/Utility-Management-System-UMS/) Lack of functionality on UMS. We were not able to capture asset information like we needed Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Michael M. senior information systems analyst Government Administration ### "Great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Excellent product features and support staff are very knowledgeable. Pros It is easily configurable and the api offering is extensive. Cons This is nothing that I do not like about Cityworks. Reasons for choosing Trimble Cityworks Better features and configuration possibilities Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TK Tyler K. Systems Analyst Utilities ### "Cityworks for Utilities" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 16, 2024 Pros 1\. Robust Asset Management: Efficient tracking and maintenance scheduling reduce downtime and extend asset life. 2. GIS Integration: Seamless integration with GIS allows for superior asset visualization and decision-making. 3. Customizable and Scalable: Adaptable to the specific needs of utility companies, accommodating growth and complexity. 4. Mobile Accessibility: Field workers can access and update data in real-time, improving communication and data accuracy. 5. Work Order Management: Robust capabilities streamline task creation, tracking, and completion, enhancing workflow efficiency. 6. Regulatory Compliance:Detailed records and reports assist in maintaining compliance with industry regulations. Cons 1\. Implementation Cost and Time: Significant upfront investment and time required for setup may deter smaller companies. 2. Steep Learning Curve: Extensive features necessitate considerable training, with ongoing sessions possibly required. 3. Customization Complexity: Customizing the software can be complex, potentially needing additional technical expertise. 4. Performance Issues: Some users report performance bottlenecks with larger datasets, impacting efficiency. Switched from [WAM Software](https://www.capterra.com/p/79230/WAM-Hauler-Easy-Bill-Route/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JH Julianne H. GIS DBA Government Administration ### "Survey on cityworks" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 May 16, 2024 good except for upgrades. support staff are always very knowledgeable. Pros GIS centric is very important and dependent on success Cons reporting is difficult for users and request help often Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Cityworks Analyst Government Relations ### "The Best Around" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 16, 2024 Pros Ease of use, ability to manipulate the data to get the information you need. Cons That not everything, in terms of functionality, are not implemented yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CB Craig B. Chief Innovation Officer Government Administration ### "My review " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 15, 2024 Very good working experience with everyone at CityWorks. Pros Full work flow management system that has a large number of integrations. Cons There are some functions that are not envision for our use case. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/80839/CityWorks/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.