# Visual Queue Network (VQN) Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Visual Queue Network (VQN) the right Debt Collection solution for you? Explore 23 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79360/VQN-Agency/reviews --- Visual Queue Network (VQN) 4.3 (23) [View alternatives](https://www.capterra.com/p/79360/VQN-Agency/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Visual Queue Network (VQN) Ease of use 4.3 Customer Service 4.7 ## Showing most helpful reviews Showing 1-23 of 23 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason T. Vice President Retail Special Assets & Collection Manager Banking Used the software for: 1-2 years ### "VQN" June 13, 2019 5.0 I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade Pros I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. Cons currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options Review Source BG Benson G. IT Manager Information Technology and Services Used the software for: 1-2 years ### "Visual Queue for Suitable Commission and Debt Management" April 22, 2024 5.0 Pros Visual Queue is proactive in allowing all the debts and commissions manageable. Cons Visual Queue increases the credibility of every costs and debts swiftly. Review Source CP Cindy P. AVP Collection Manager Banking Used the software for: 2+ years ### "VQ Review" December 11, 2018 3.0 Basically it has been a good product. I look forward to the upgrades Pros I love the widget. It is so extremely handy!! Cons The dialer doesn't report same day in VQ Review Source Response from Uni-Source 2000 May 14, 2019 Thank You for your review. When integrating with a Predictive Dialer, it is considered a "best practice" to take an end of day file, with non-attended results, which is to say, you never got a "Hello". The reason for this is that in many cases the dialer will be configured to make repeated calls to the customer based on call results. If you would like, this could be adjusted to your business requirements. DR Damion R. Supervisor, Special Portfolio Assignment Unit Banking Used the software for: 2+ years ### "Review from an NHT User" December 29, 2022 4.0 The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. Pros The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. Cons Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. Reason for choosing Visual Queue Network (VQN) VQN was chosen because of the promised ability to assign the portfolio in an automated way, the ability to facilitate risk-based servicing, the promised ability to track user performance, to track collections by users and the promised variety of reporting capabilities, system analysis, and charting capabilities Review Source SH Steve H. Vice President/Collection Manager Used the software for: 2+ years ### "Our organizations experience with this product has been nothing but positive. " September 15, 2017 4.0 Pros There are several features of this system that are extremely beneficial but I'll only mention three of my favorites. First, the design of the system for enough flexibility that allowed us to set up the system to fit our needs. Second, ease of use. From administration of the system to the end user the system is easy to use, set up and to adjust the set up as internal changes take place. The letter writing features is also easy to use and a great feature that again allows for flexibility and changes. Third, the File Management Utility that is connected to the system allows for the storage and easy retrieval of all letters and documents produced by the system and the collectors. It also allows for the download of external documents. We find this very beneficial for storing legal documents and other correspondence received from outside sources. Cons There is a bit of a learning curve involved with the administration of the system. Help menus would be beneficial in assisting new users with the system set up when changes are required. Review Source PD Pam D. Bankruptcy Specialist Banking Used the software for: 2+ years ### "My Personal View" July 23, 2018 4.0 Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures. Pros The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away. Cons Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one. Review Source Response from Uni-Source 2000 May 3, 2019 Pam, thank you for the review! In the 05.18 release we changed the way the Search works so that it will address your concern! It is my understanding that we just received word you are upgrading to the current release so no more repetition! KB Kevin B. VP Used the software for: 2+ years ### "VQN is a smaller company that has always provided support as needed. " October 3, 2017 4.0 Pros The Widget is great! It makes for retrieving important documents quick and easy! The Investor reporting could be good if our company used it consistently. Cons Standard, template production reports are lacking and customized reporting capabilities need to be more robust. It would be great if VQN provided some standard collector and portfolio reporting. Collector reporting in terms of productivity would be good; it should include total logged time in the system, telephone calls made, promise to pays made, kept and broken. Portfolio reports to show the migration or roll rates of loans that advance for example from 30 to 60 days and from 30 days to current, etc. Review Source Response from Uni-Source 2000 October 12, 2017 First I want to thank you Kevin for your review. In the most current release we do have a lot of the reporting that you refer to. The roll report is available, the broken promises report and the time spent on the talk off between the collector and customer. I am sure there are opportunities for more complete reporting. Thanks again for your time! KI Karin I. Managing Director Management Consulting Used the software for: 2+ years ### "VQN is a tool that covers all the needs to maintain a sound collection management. " September 13, 2017 4.0 Manual working delinquency with cards was not necessary. This automated system improved collection activities in calling clients and produced valuable information on the productivity of collectors. Pros Tracking history on how the accounts has been worked is easy Tracking the volume of worked accounts to coach collectors Highlights accounts which are up to date as soon as arrear cleared is handy Preview of total accounts in queues Use of result notes very practical Errors on loan accounts are immediately reported Cons There is no possibility to change an incorrect information. Printing certain reports is possible but not that easy Review Source Response from Uni-Source 2000 May 13, 2019 Karin. Thank you for your review. When you mention not being able to change incorrect information, I believe you are referring to collector comments. We have been instructed for many years, and by multiple sources, that allowing this type of change would be problematic if these notes are ever required in a legal capacity. You can change/erase "Alert Notes" in the system. DP Debbie P. Collection Manager Banking Used the software for: 2+ years ### "Service is the Key" December 11, 2018 5.0 My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself Pros The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied. Cons Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation. Review Source Response from Uni-Source 2000 December 12, 2018 The con mentioned in this review has been addressed in the current release. In the current release past due and accounts not past due will be on the system with the demographics being refreshed/updated each day. Thank you Debbie for your patronage and kind words. VR Verified Reviewer Senior Application Services Banking Used the software for: 2+ years ### "VQN Review" July 23, 2018 4.0 Pros Support. It contains everything you need, and if it does not, they will work on it for the next version. Cons It had different shortcuts (old versions). Configuration may take some time. Review Source CB Camillo B. GM Central retail collection Unit MCB Group Used the software for: 2+ years ### "This is my first and only collection application I have used. It is very user friendly!" September 15, 2017 4.0 Pros It gives you an immediate overview of the exposure of the related client. VQN also provide solid tools in relation to tackling both the customer as monitoring the productivity of the adjustors. Furthermore it also provide tools to strategize your collection efforts. Cons The section of the admin in relation to reports. Especially when looking at roll over rates and delinquency of the different (product) portfolios. It would be great if the vendor could further develop this section of the application Review Source Response from Uni-Source 2000 May 14, 2019 Camillo. Thank You for taking the time to review our software. VQN release 5.18 includes the "Month End Roll Report". This report shows month to month, by product type and collector what rolled to the next amount or days past due categories. Additionally, you can now schedule reports to automatically run before Daily Processing, after Daily Processing or both. DF Diana F. Collection Manage Used the software for: 2+ years ### "The product is easy to use and organizes the queue for collectors efficiency" September 19, 2017 4.0 Pros The software is easy to use and takes little training. It allows for the electronic checks. The color coding allows for the users to understand that there is something special with the account. Cons There are limited queues to set up, which is both good and bad. One queue that would be helpful is the No contact queue. This would allow the queue to be worked but the account Review Source Response from Uni-Source 2000 May 14, 2019 Thank You for your review. There is no limit to the number of Queues you can setup. You could manually move an account to this queue or you could use Tactics or Strategies to move it there, as well. If we are not correctly assessing your concern please feel free to give us a call or log a ticket with technical support and we will assist you in finding a solution. RH Richard H. Assistant Vice President Banking Used the software for: 2+ years ### " The normal system works ok. " September 20, 2017 4.0 Some parts are improved and easier to use. Pros The note feature and spell check. I find that the system works consistently. It is pretty easy to train new people on. Cons The WIDGET. It is hard to use. The search section if a customer has a common name is awkward. You have to start over each time. Update in progress box pops up after notes have been typed causing us to lose notes. Review Source Response from Uni-Source 2000 May 14, 2019 Thank You for your review! The VQN Release 5.18 has addressed the issue you have with the Search function. We understand that you are upgrading to VQN 5.18 soon, so that should alleviate this issue. In regards to the "update in progress" issue, please log a support ticket and we will look into this, as this is not something that should happen. DP Debbie P. Collection Manager Banking Used the software for: 2+ years ### "I have personally been doing business with this company and using their software for over 18 years. " October 3, 2017 5.0 Allows us to record any and all pertinent data for the accounts in a user friendly format. Pros The product is very user friendly and the participant has a hand in doing some customization which is wonderful but the most positive thing is the people who work there. Customer rep are all totally committed to helping the consumer get the most for their dollar. Their help staff is always available and the conferences that are held periodically are great ways to learn about updates and visit with other consumers about the system. Review Source Response from Uni-Source 2000 May 3, 2019 Debbie, thanks for the kind words. I hope the upgrade you just applied works well for you! ML Mark L. General Manager Financial Services Used the software for: 2+ years ### "In 30 years of loss mitigation/collections, the software was user friendly for staff " September 26, 2017 5.0 Productivity of staff increased substantially. Management could receive reports quickly and efficiently Pros Customization of work queues- ranging from conforming to nonconforming mtgs to small business commercial loans, and all retail products Quality of reports- could extract data readily Dependable- never went down. Cons The biggest drawback was they operate on CST so coverage early morning could be a challenge at times but to be honest, rarely needed assistance and would call during their normal business hours. Review Source RL Rickie L. Mortgage Workout Specialist Banking Used the software for: 2+ years ### "Mortgage Workout Specialist" July 26, 2018 4.0 I am very satisfied with VQN, and the staff at Uni-Source 2000 Pros I love how everything is documented and easy to use. Cons How I can not pull a specific letter. There is one Microsoft Word document of the letter and then all clients that received the letter are in an excel sheet. Review Source Response from Uni-Source 2000 May 10, 2019 Rickie. Thank You for your review. In regards to your comment on letters, VQN now has document imaging integration, so that an image of every letter is automatically imaged as a PDF file, in your document imagining solution. Make sure you implement this integration when you upgrade. JW Jill W. Default Services Manager VP Banking Used the software for: 2+ years ### "VQN Review" December 27, 2022 3.0 Pros Very User friendly and easy to find information Cons Lack of Reporting Capabilities, and not able to have a search function within the notes Review Source JL Joelyn L. Loan Adjustment Officer Used the software for: 2+ years ### "It has made collection efforts tremendously easy. " September 20, 2017 5.0 Pros It is great for communication efforts especially in a large Dept. to assure we are not miscommunicating with our collection efforts. Cons It is not user friendly when it comes to Charged off loans. I would constantly have to manually remove the paid off charged off loans. Review Source Response from Uni-Source 2000 May 10, 2019 Joelyn. Thank You for your review. The charge off issue was in relation to the Interface File with the Core provider and how we processed the file. This has been remedied. SW Sheila W. Vice President Banking Used the software for: 2+ years ### "Good stable software with many features" October 16, 2017 5.0 The software is used by a large department. This has minimized the use of other software in daily activities. Pros User friendly, easily accessed and new users can easily access and utilize system. Training is minimal in order to become proficient. Cons For certain specific processes some fine tuning may be required in order to produce desired results. Review Source CF Christie F. Collections Associate Used the software for: 2+ years ### "we have a very old version but still performs and assists me on my daily duties. " September 19, 2017 3.0 Pros I feel that the software is very easy to use and is safe for our network and IT department to work with. Cons The software version we are currently using is very old and outdated. We are looking at purchasing the newest version and feel we will have much more functionality. Review Source SA Stan A. Senior Vice President & Special Assets Manager Used the software for: 2+ years ### "Top of the line collection and ORE management software" September 25, 2017 5.0 Other vendors only make enhancements and corrections annually, the developers of this software listen to their clients and make changes in a more timely fashion. Pros The professional letters that work with the integration of Excel and Word. A very user friendly system to navigate. Review Source DW David W. Vice President, Manager Banking Used the software for: 2+ years ### "overall the system is great for what we use it for" September 15, 2017 5.0 It tracks all of our collection needs Pros easy to learn and train new staff on - the layout is also easy to view - we have been on this system for many years and we have found it to be great Review Source Response from Uni-Source 2000 May 10, 2019 David. Thank You for your patronage through the years! VR Verified Reviewer Responsabile spedizioni Import and Export Used the software for: Less than 6 months ### "Un programma soddisfacente" September 28, 2023 4.0 Pros Il Widget è fantastico e rende il recupero di documenti importanti facile e veloce. Cons I report di produzione di modelli standard sono carenti e le funzionalità di reporting personalizzate devono essere più "corpose". Sarebbe bello se VQN fornisse alcuni report standard di raccolta e portfolio. La rendicontazione dei raccoglitori in termini di produttività sarebbe buona e potrebbe includere il tempo totale registrato nel sistema, le telefonate effettuate e le fasi di pagamento. Review Source Similar Products Featured