# Visual Queue Network (VQN) Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Visual Queue Network (VQN) Software - reviews, pricing plans, popular comparisons to other Debt Collection products and more. Source: https://www.capterra.com/p/79360/VQN-Agency --- # Visual Queue Network (VQN) Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Visual Queue Network (VQN) ## What is Visual Queue Network (VQN)? VQN provides professional debt collection/recovery/compliance features for Financial Institutions and Health Care Receivables Management. The VQN Product Suite is developed in Microsoft .NET and is seamlessly integrated to Microsoft desktop tools. VQN reports manifest as Excel files and VQN letters as Word Documents. VQN now leverages cloud services for leveraging cloud communication channels like SMS and email. ## What is Visual Queue Network (VQN) used for? [Debt Collection](https://www.capterra.com/debt-collection-software/) Top alternative Featured Overall rating Based on 23 user reviews Reviews sentiment Positive 87% Neutral 13% Negative 0% Starting price $10000 One Time Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Visual Queue Network (VQN)?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.uni-collect.com/&name=Visual Queue Network \(VQN\)) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Visual Queue Network (VQN) 4.3 (23) VS. [4.5 (91)](https://www.capterra.com/p/169544/Gaviti/reviews/) Starting Price $10000 One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (23) Ease Of Use 4.6 (21) Value For Money 4.4 (20) Value For Money 4.4 (16) Customer Service 4.7 (22) Customer Service 4.5 (16) ## Visual Queue Network (VQN) alternatives [4.7 (70)](https://www.capterra.com/p/66949/Collect/reviews/) Starting price $149.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.9 (12)](https://www.capterra.com/p/10006764/Dash-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [DebtView](https://www.capterra.com/p/140575/DebtView/) [4.4 (21)](https://www.capterra.com/p/140575/DebtView/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/140575/DebtView/) [Moonflow](https://www.capterra.com/p/10011036/Moonflow/) [4.8 (26)](https://www.capterra.com/p/10011036/Moonflow/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10011036/Moonflow/) [View all alternatives](https://www.capterra.com/p/79360/VQN-Agency/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automated Notices 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Send automated reminders and notices to clients on overdue payments Payment Collection 4.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Tracking, managing, and initiating the transfer of funds for overdue customer payments Risk Assessment 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Initiate collection and analysis of known risks Workflow Management 4.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Callback Scheduling 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Schedules callback times Visual Queue Network (VQN) 23 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges System that automatically dials calls Send automated reminders and notices to clients on overdue payments Schedules callback times Manage contact details and communication with clients For third-party collection agencies Tracking, calculating, and paying commissions and earnings to employees Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Report customer payment history and outstanding debts to credit bureaus Import and export data to and from software applications Pre-made examples and templates for emails Information, data and reports that are being tracked over time For first-party debt collectors Tracking, managing, and initiating the transfer of funds for overdue customer payments Manage plans with a set payment schedule that help customers pay outstanding debt Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Initiate collection and analysis of known risks Search and filter data across systems to locate required information by entering keywords or certain criteria Set up connections to third-party platforms to improve business processes Manage, record and track all business exchanges in form of money and its related interactions in the system Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Create, design and manage workflows for repetitive tasks Features 4.0 (23) 4.0 Based on 23 reviews ## Pricing Value for money 4.4 (20) Free Trial Basic $10,000 One Time Value for money 4.4 (20) 4.4 Based on 20 reviews ## Integrations [ Fiserv](https://www.capterra.com/p/191108/First-Data-Payment-Processing/) ## Support, customer service and training options Customer Service 4.7 (22) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (22) 4.7 Based on 22 reviews ## User reviews Overall rating 4.3 Based on 23 reviews Filter by rating 5(9) 4(11) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent BG Benson G. IT Manager Information Technology and Services ### "Visual Queue for Suitable Commission and Debt Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 22, 2024 Pros Visual Queue is proactive in allowing all the debts and commissions manageable. Cons Visual Queue increases the credibility of every costs and debts swiftly. Switched from [Inspection Support Network](https://www.capterra.com/p/144012/Inspection-Support-Network/) [D5 Render](https://www.capterra.com/p/10005615/D5-Render/) [CS-Cart Multi-Vendor](https://www.capterra.com/p/172642/CS-Cart-Multi-Vendor/) [Comm100](https://www.capterra.com/p/108889/Comm100-Live-Chat/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Responsabile spedizioni Import and Export ### "Un programma soddisfacente" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 5/10 September 28, 2023 Pros Il Widget è fantastico e rende il recupero di documenti importanti facile e veloce. Cons I report di produzione di modelli standard sono carenti e le funzionalità di reporting personalizzate devono essere più "corpose". Sarebbe bello se VQN fornisse alcuni report standard di raccolta e portfolio. La rendicontazione dei raccoglitori in termini di produttività sarebbe buona e potrebbe includere il tempo totale registrato nel sistema, le telefonate effettuate e le fasi di pagamento. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DR Damion R. Supervisor, Special Portfolio Assignment Unit Banking ### "Review from an NHT User" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 29, 2022 The overall benefit has been greater efficiency, improved workflow management, and greater control. Prior to VQN, the assignment of the portfolio was a highly manual and time-consuming process and the tracking of servicing activities was also manual, the ability to prioritize accounts for servicing based on risk has helped to reduce the general risk profile of the portfolio by allowing for greater targetting of accounts/debtors with the highest risk. Pros The various reports play an integral role in our reporting monthly, the system's ability to track users servicing activity based on time of day, the various functions that restrict a user from re-assigning their accounts to other users, the fact that the system assigns accounts to users equitably, the fact that the system allows users to access accounts linked to the same collateral easily, mass update utility and the display of important servicing data are some of the features I like most about the software. Cons Some of the features lacking are the ability to get current status updates on accounts that are current which are important in the course of our business (e.g. a customer may have more than one account for us and if one is in arrears and one is current, we have to visit a separate system to assess the status of the current account because it is inactive in VQN). Other cons include the fact that when doing a mass update e are unable to select result notes captured in the system for mass updates. The reports need to be more analytical and the few charts (e.g. for promises ) are too simple. When updating new users, the process is too time-consuming. Also, there should be an option to place the various selections in alphabetical order or in numerical order. Also, the inability to set up forms within the system, that could automatically populate pertinent data from the system. Reasons for choosing Visual Queue Network (VQN) VQN was chosen because of the promised ability to assign the portfolio in an automated way, the ability to facilitate risk-based servicing, the promised ability to track user performance, to track collections by users and the promised variety of reporting capabilities, system analysis, and charting capabilities Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JW Jill W. Default Services Manager VP Banking ### "VQN Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 2.0 2.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 December 27, 2022 Pros Very User friendly and easy to find information Cons Lack of Reporting Capabilities, and not able to have a search function within the notes Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jason T. Vice President Retail Special Assets & Collection Manager Banking ### "VQN" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 13, 2019 I have had a very good experience with this product as well as the servicing team. we have met with them onsite several times. the team was very helpful with the process leading up to and through a recent software upgrade Pros I like the overall ease of use, user interface, workflow tracking etc. collectors can easily work accounts and move on to the next accounts. queues and work lists can be easily created and manipulated. Cons currently it only shows one account at a time even if there are multiple accounts owned by the same individual it would be nice to see a person centric view. I would like more customizable reporting options Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DP Debbie P. Collection Manager Banking ### "Service is the Key" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2018 My overall experience with this company spans almost 20 years. Their phone support is wonderful and they are very patient with non-tech people like myself Pros The ease of using the product and being able to customize it for your needs. The customer service team is another huge plus. I have worked with these folks for 20 years and they are second to none on making sure you are satisfied. Cons Only con perhaps is we are unable to make notes on an account that isn't past due or has never been a collection problem. Sometimes it would be nice to be able to make a notation on an account if a customer calls us ahead of the problem to give us a warning of an upcoming situation. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 12, 2018 The con mentioned in this review has been addressed in the current release. In the current release past due and accounts not past due will be on the system with the demographics being refreshed/updated each day. Thank you Debbie for your patronage and kind words. CP Cindy P. AVP Collection Manager Banking ### "VQ Review" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 December 11, 2018 Basically it has been a good product. I look forward to the upgrades Pros I love the widget. It is so extremely handy!! Cons The dialer doesn't report same day in VQ Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2019 Thank You for your review. When integrating with a Predictive Dialer, it is considered a "best practice" to take an end of day file, with non-attended results, which is to say, you never got a "Hello". The reason for this is that in many cases the dialer will be configured to make repeated calls to the customer based on call results. If you would like, this could be adjusted to your business requirements. RL Rickie L. Mortgage Workout Specialist Banking ### "Mortgage Workout Specialist" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 July 26, 2018 I am very satisfied with VQN, and the staff at Uni-Source 2000 Pros I love how everything is documented and easy to use. Cons How I can not pull a specific letter. There is one Microsoft Word document of the letter and then all clients that received the letter are in an excel sheet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 10, 2019 Rickie. Thank You for your review. In regards to your comment on letters, VQN now has document imaging integration, so that an image of every letter is automatically imaged as a PDF file, in your document imagining solution. Make sure you implement this integration when you upgrade. PD Pam D. Bankruptcy Specialist Banking ### "My Personal View" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 July 23, 2018 Its so much easier to keep up with your customers making notes about the reason that they are past due. Such as personal health issues, job loss, bankruptcy, family illness, death in the family, children on drugs, just things that happen in everyday life to people. Also the ones that try to work you with repeated lies. Then it helps when presenting your case for foreclosures and repos. I love the tabs for charge offs, bankruptcies, and foreclosures. Pros The up dates that we have had have been easy for everyone to adjust to. Everyone seems to adjust within a week or two and that is a big deal in the collection business. Customer service has always been just a call away. Cons Looking up a last name, the system pulls up all the click on the first one and then he isn't the one you want. You have to go back and start the process all over again and again until you find the right one. You may have to go through several before you find the right one. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 3, 2019 Pam, thank you for the review! In the 05.18 release we changed the way the Search works so that it will address your concern! It is my understanding that we just received word you are upgrading to the current release so no more repetition! AU Anonymous User Senior Application Services Banking ### "VQN Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 23, 2018 Pros Support. It contains everything you need, and if it does not, they will work on it for the next version. Cons It had different shortcuts (old versions). Configuration may take some time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79360/VQN-Agency/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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