# CiviCRM Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CiviCRM Software - reviews, pricing plans, popular comparisons to other Nonprofit CRM products and more. Source: https://www.capterra.com/p/79192/CiviCRM --- # CiviCRM Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CiviCRM ## What is CiviCRM? CiviCRM is the #1 open source constituent relationship management solution built exclusively for nonprofits and civic organizations. It is fully customizable and expandable and is supported by thousands of people all around the world to do more good. The strengths of open source mean you own your data and have no licensing fees. CiviCRM provides an affordable yet robust solution for managing contacts, donations, events, memberships, and campaigns. CiviCRM empowers organizations to be more effective and efficient in connecting with their constituents and drive positive change. ## What is CiviCRM used for? [Nonprofit CRM](https://www.capterra.com/nonprofit-crm-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/)[Event Management](https://www.capterra.com/event-management-software/) Top alternative Featured Overall rating Based on 41 user reviews Reviews sentiment Positive 78% Neutral 12% Negative 10% Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CiviCRM?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://civicrm.org&name=CiviCRM) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CiviCRM 3.9 (41) VS. [4.5 (1,382)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) Starting Price $15 Flat Rate Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.5 (39) Ease Of Use 4.3 (1,381) Value For Money 4.0 (21) Value For Money 4.5 (1,118) Customer Service 3.3 (27) Customer Service 4.8 (1,281) ## CiviCRM alternatives [4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting price $99.00 Per User, Per Month Highest Rated [4.7 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/) Starting price $125.00 Per User, Per Month [4.6 (936)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) Starting price Contact vendor for pricing [4.6 (405)](https://www.capterra.com/p/97513/DonorSnap/reviews/) Starting price $50.00 Per User, Per Month [View all alternatives](https://www.capterra.com/p/79192/CiviCRM/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 3.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Campaign Management 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Customizable Templates 2.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Pre-designed layouts that can be customized to match preferences and requirements Email Marketing 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Event Management 4.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Schedule and manage the logistics of activities and other gatherings Membership Management 2.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Database of members to track personal information of individuals and families CiviCRM 85 features Define levels of authorization for access to specific files or systems Integrate with a third-party accounting system Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Tools that help educational institutions or fundraising organizations connect with alumni Application programming interface that allows for integration with other systems/databases Assign issues and tasks based on availability or required skills Track the attendance of specific individuals or groups Process of managing, tracking, and communicating with individuals who are registered to attend an event Create, manage, and print wearable badges Scan barcodes to ensure accurate pricing and label tracking Track and interpret campaign performance metrics Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Manage and track all internal and external communication conducted via calls, email, text, or chat Software that specializes in managing events such as conferences, conventions and trade shows Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving View donor contribution history, track how much money have been raised over time and measure progress Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Track products that are for sale at a reduced price or part of coupon promotions Store and organize documents in a centralized system Track and view detailed financial donation history made by contacts and members Search 3rd party databases to identify potential donors Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach Track and collect membership dues Electronically collect payments for goods or services Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Reminders sent via email Pre-made examples and templates for emails Track delivered, received, and opened emails A list of events with their respective dates Schedule and manage the logistics of activities and other gatherings Software specialized for non-profit organizations Store, manage and track all forms in a centralized location Activities related to raising money for a specific cause Ability to match gifts through the system Monitor application statuses, proposals and award funds Track interaction history by documenting conversations for contacts Captures invoice data and maintains comprehensive records for auditing and reporting purposes View, create, and interact with maps and other geographic data Automate workflows and trigger campaigns based on customer actions Accounts held by members of an organization Contact members listed in the database through email, SMS, social, phone, etc. Add, store and access information pertaining to members Comprehensive list that contains information and details of all the members associated with a particular organization or group Online gateway through which members can access/update personal information Database of members to track personal information of individuals and families Conveniently automatically renew memberships at the end of subscriptions Ability to make a donation from a mobile device/app Create new forms and/or use ready-made online form templates Accept and process online payment transactions Accept, record, and reconcile financial transactions Track commitments to donate in the future Upload, track, and submit receipts in a central database Manage and track recurring gifts Automated process of charging customers at regular intervals for repeated access or use of a product or service Log and store the source of contacts/leads Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Send promotional campaigns or transactional messages via text messages Send messages via SMS Schedule shifts for staff/employees, track hours worked, and manage staff payroll Create and administer polls and surveys Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Customize, sell, and distribute tickets Manage volunteer information and direct volunteer resources Web form that allows users to enter data that is sent and processed for different reasons Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.9 (37) 3.9 Based on 37 reviews ## Pricing Value for money 4.0 (21) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/79192/CiviCRM/pricing/) CiviCRM $0.00 It includes: - Accounting Integration - Advocacy Campaigns - Case Management - Configure Settings - Contact Management - Contribution Management - Email Marketing - Membership Management - Report Generation CiviCRM Spark $15.00 Flat Rate,Per Month Value for money 4.0 (21) 4.0 Based on 21 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ authorize.net](https://www.capterra.com/p/221412/authorizenet/)[ iATS](https://www.capterra.com/p/210471/iATS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.3 (27) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.3 (27) 3.3 Based on 27 reviews ## User reviews Overall rating 3.9 Based on 41 reviews Filter by rating 5(12) 4(17) 3(8) 2(1) 1(3) Mentioned topic Sorted by most recent JL John L. Donations Manager Non-Profit Organization Management ### "DO NOT USE THIS CRM" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 8, 2025 It was an headache. The CRM would constant break and we would have to get outside support to fix. The constant issues was costing us donors and volunteers. When we needed to pull reports, the data it pulled was always incorrect. If I could give negative star, I would. Pros What we liked most is that the CRM was free. Beyond that I would not recommend this CRM to anyone. Cons It is archaic, broke all the time, and lack many modern features that other CRMs had. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ST Sandra T. IT Support Consultant Airlines/Aviation ### "CiviCRM Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 6, 2025 Overall we're very pleased with CiviCRM - we're a not for profit and we've used the software for around 10 years. Pros CiviCRM is a very sophistiacted product with almost everything you could need for storing client data, creating and selling tickets to events, mailings and membership details. The invoicing facility is also very good. Cons There's a lot in there so you have to learn it a bit at a time and you do need some expertise as back up if you're unsure of things. Switched from [Microsoft Access](https://www.capterra.com/p/233275/Microsoft-Access/) Access was unyieldy and not easy to maintain for non technical people. It also needed a lot of customising and when anything changed everything had to be updated. There was a lot of data redundancy and having retention policies was almost impossible. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Graham and Christine C. volunteer help Non-Profit Organization Management ### "Not suitable for small not-for-profits" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 December 12, 2024 I recently set up civiCRM on a wordpress site as my contribution for a small not-for-profit in my small remote town. My experience was that (free) on-line support for set up and use of the software was scant and mostly out-of-date. The civi written instructions assume detailed IT knowledge. Although I did manage to set up civi on a hosted-site and it was functioning well, I decided not to procede with it for my group. It seems that the software is prone to "glitches" that can become time-comsuming to troubleshoot. In the end, the software maintemance was beyond our group's technical and financial resources. Pros I love that CiviCRM is an open-source community project aiming to assist not-for-profit community groups. Becoming part of this project is a great way for coders and IT professionals to give back to their communities across the world. When it is set up and fully funcitioning, the software offers everything that a not-for-profie organisation needs to recruit and manage volunteers, to organise events and to fund-raise. Cons The software is more complex than the needs of a small group with few volunteers. Although open-source, the set, up, running and maintenance of the software is not cheap. It is not accessible for a small organisation without IT support or the budget to outsource. Even with IT support, organisations need to spend significant effort to train staff in the use of the platform. This can be an additional financial cost. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bethany C. Owner Fund-Raising ### "Unusable product. Don't do it." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 14, 2024 This is an absolutely awful product. Its not worth considering. If you're looking at it, I recommend looking at products former CiviCRM users have switched to! Pros This CRM has lots of capabilities, but honestly none I particularly like. No features are better than any other CRM I've used. Cons I genuinely dislike just about everything about this product--the UX and UI are awful. There is a completely unreasonable expectation that users will have time and expertise for extremely complicated customizations and processes. There are frequent errors that render the system unusable and are often unfixed for weeks. Do not choose this product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Softwareengineer Computer Software ### "Very flexible, free, but unfortunately also buggy" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 7/10 January 15, 2024 It's a tradeoff between being free and customizable and stability & security. If you just need something simple to get up and running this is probably not the best tool for you. If you need something very customizable and you have the technological knowledge to customize and maintain it or you can pay somebody to do it for you it is a nice tool. For most small companies it is probably overkill. Pros It's very flexible and integrates well with CMS systems (which is also a security issue). We've created multiple extensions for CiviCRM and made a lot of custom adjustments which is relatively easy to do. It's free and OpenSource and offers a lot of features. The CiviCRM volunteers/engineers I had contact with were very friendly and helpful, but given you don't pay for it you also can't expect and will not get enterprise support. It has a good API to retrieve and update data. Cons It's buggy. After every update there are things that break. We have a customer that has a lot of data (~1 million contacts) stored in CiviCRM and updates are always a nightmare which is why we only do it once per year. It takes me a couple of days to actually update the system and fix all of the bugs that occur during the upgrade and after the upgrade. The update takes a couple of hours and it never runs through without issues. With smaller instances the update usually works better and is done in a couple of minutes. You will need to to be a software engineer to maintain CiviCRM because you will need to be able to go into the code and analyze and fix issues yourself. I've also contributed back a fix to the CiviCRM core. There are few automated tests that catch bugs so old features get broken with updates on a regular basis without anybody noticing. That it integrates with CMSes is a nice feature but it is also a major concern. If you run it behind your website it means your customer data stored in CiviCRM can get stolen if your website is hacked. This is not an uncommon thing to happen to Wordpress and Drupal sites. Also because of the bugs as I said we avoid updating more often than once a year so we also don't get security fixes. This is why we moved our CiviCRM away from the website to a separate server that is not accessible to the internet. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SR Stefano R. Digital Project Manager Furniture ### "CRM e Email Marketing" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 16, 2023 Non consiglio a nessuno questo software. Pros Nulla! Non ho trovato niente di bello, funzionale e utile in questo programma. Cons L'interfaccia utente è brutta e poco intuitiva, la gestione e ricerca dei contatti è macchina e il modulo newsletter è pessimo Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BS Brian S. IT Manager Libraries ### "serves its purpose" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 October 3, 2022 Overall, it's done what we've needed it to do, reliably, for a long time. Pros We've used CiviCRM for years to handle all of our even registrations. While it may not be the slickest thing out there, it's been very capable of taking on this task. Cons This may or may not be a con for some, but it's been largely unchanged for years. The consistency makes it pretty easy to use, but it's probably aging a bit. Switched from [Peopleware](https://www.capterra.com/p/201913/Peopleware/) Need something with better/more options that fit our specific needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Armando I. Network Manager Computer Software ### "On-the-go solution to manage elections campaign and manage data responses." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 December 10, 2021 Pros CiviCRM allowed me to manage as many as possible thanks to the registration forms, follow up with the CRM and customize your preferences. With the Reports module I was able to obtain voting statistics and focus on undecided voters. An agile solution of multiple applications. Connected to my Joomla Portal. Cons I had problems connecting to my big data server to process the collected information together with other databases. Specifically Kafka. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. YY Youssef Y. Chief Administrator Religious Institutions ### "Great potential and features" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 October 14, 2020 Pros The flexibility of this platform is truly amazing. You can customise it to your exact needs and the range of features is unbeaten. Most powerful CRM I have come across. Cons The user interface is what lets this platform down. It is not responsive and although a developer has made a mobile app, it is too late to the game and does not properly give you the power of CiviCRM in your mobile. Considering most people now will want to access these platforms from phones, this is what makes CiviCRM unfortunately not really future proof. Alternatives considered [Rock RMS](https://www.capterra.com/p/141654/Rock-RMS/) Reasons for choosing CiviCRM Civicrm was compatible with our server, was free to use and more powerful with its portfolio of features and customisability. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RM Richard M. President Non-Profit Organization Management ### "A great option for a CRM if you have the staff to maintain the software" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 September 11, 2020 Overall, CiviCRM is a great choice for those organizations that have the qualified staff to maintain the backend intricacies along with those who can perform the customizations and those to enter the data. Pros I liked that it was open source and maintained by volunteers. It was fairly easy to add to our Wordpress website and very flexible as far as customizations and shaping it to match our processes. Cons It was hard to upgrade if too many releases went by since you were supposed to do one at a time. I almost had a database disaster during one of the updates and lost a couple days to recover the data. Since that point, we had to just run with the last working version. Also, it doesn't integrate with QuickBooks Online, so there was double bookkeeping involved. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79192/CiviCRM/reviews/) Popular comparisons [DonorPerfect vs CiviCRM](https://www.capterra.com/compare/2698-79192/DonorPerfect-Fundraising-Software-vs-CiviCRM)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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