# Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smartsheet the right Project Management solution for you? Explore 3491 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3491) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smartsheet Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews CH Carnell H OwnerReal Estate, 2 - 10 employeesUsed the software for: 1-2 years. “It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically.“ January 26, 2026 LW Laura W Marketing CoordinatorEvents Services, 2 - 10 employeesUsed the software for: More than 2 years. “It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets.“ January 26, 2026 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow.“ February 9, 2026 SS Sarah S Land Acquisition AdminReal Estate, 51 - 200 employeesUsed the software for: 6-12 months. “We need to manually sort them or right-click and reset the sorting filters each time. While automated sorting has the potential to cause issues while working with live data with others, it would be preferable to at least save the sort settings so they do not need to be recreated each time.“ June 25, 2025 KT Kenneth T Creative DirectorWriting and Editing, Self-employedUsed the software for: Less than 6 months. “Specifically, I want to adjust its current layout and sync it seamlessly with my iOS devices, such as my iPhone or iPad, to ensure I can access my financial data on the go.“ May 15, 2025 AR Anitha R Senior Technical SpecialistFinancial Services, 10,001+ employeesUsed the software for: More than 2 years. “At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters.“ February 9, 2026 AG Ana G Marketing CoordinatorEducation Management, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “These facilities have improved the quality of my work life: I have been able to establish effective workflows using these templates, which is fantastic. Although it's spreadsheet software, it has many more features than it appears to have; it's great can manage tasks, and even the notifications to complete a task are very useful.“ May 28, 2025 SE Stephanie E Talent Attraction SpecialistFinancial Services, 201 - 500 employeesUsed the software for: More than 2 years. “Text formatting and navigating the Smartsheet for tasks can be time-consuming if not experienced with it.“ December 24, 2025 ## Showing most helpful reviews Showing 1-25 of 3491 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Danny T. Director, Digital Marketing Automation Information Technology and Services Used the software for: 1-2 years ### "Solid Application and much better than Excel" October 17, 2024 4.0 I worked with a few other applications like Quip, Airtable, and excel, but Smarsheets has a comprehensive capability to address several use cases. I used to automate invoice approval, project intakes, and project management, and they have reduced resourcing and effort. Pros It's feature-rich, especially with the automation capabilities that are baked in. Cons As with all software, there is a learning curve, but once you get over that, it is a solid application that can solve many types of projects and processes. Switched from [Quip](https://www.capterra.com/p/151651/Quip/) I needed something something more feature-rich and out-of-the-box capabilities Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Where project tracking comes together to deliver workflow and billables." April 13, 2026 5.0 When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. Smartsheet helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. Pros Smartsheet for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. Review Source HK Harris K. CTO Education Management Used the software for: 2+ years ### "Time to transition away from Smartsheet" August 26, 2025 1.0 Overall the experience has been good till the last year with the drastic pricing changes and relatively short lead time. Pros Initially we used Smartsheet due to its rich collaboration features which Excel did not have at the time back in 2014. It had a better UI/UX experience and seemed intuitive to use. The ease of collaboration worked well for a period and the webform builders worked well initially. Cons For a company largely just using the system for Excel style workflows and collaboration its price is prohibitive when we already pay for 365. Recently their redesign of subscription and user types has meant that our Not for profit company goes from $600 per year $4000. This is after we have largely committed to using it for many business operations involving external suppliers. With a razor thin IT budget, these kinds of changes to billing are catastrophic with relatively little lead time to transition away. Larger businesses would suffer worse with a change like this resulting in a pivot of critical systems. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) to accomplish live collaboration in an excel style environment Review Source DD Dustin D. President and CEO Food & Beverages Used the software for: 1-2 years ### "SmartSheets Rock" December 31, 2025 5.0 Our company has migrated our project lifecycle management 100% to SmartSheets. After the initial phase in period, everyone wonders how we ever survived without it. Pros It is a great collaborative workspace to manage projects. Previously, we used Excel and Word to track projects, but now we don’t use them at all with our assimilation of SmartSheets into our company. Cons The “visual” is not particularly appealing, but easy to get used to. Meaning, it isn’t flashy and very “Excel” like, but we adjusted. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Word of mouth from colleagues and it did not disappoint. Review Source KS Keith S. Co-Founder and Chief Executive Officer Computer Software Used the software for: 6-12 months ### "What Smartsheet Does for Me on a Daily Basis" February 23, 2026 5.0 Before using Smartsheet, my work was all over the map (in terms of organization) in various spreadsheets and lengthy email chains, I was always chasing after updates. Since using Smartsheet, I can now quickly identify who is responsible for what, who is behind on their due date and what needs to be completed in the near future, all within seconds. Pros I use smartsheet every day to keep track of our progress on my project, assign tasks and put my finger on what’s going right and where we’ve got some drag, more than I have to sort through a big pile of email. Every morning, I lift my sheets and check in on the status of each project deadline, update the status myself and fire off a comment right there from the row. Cons When I’m working on a bunch of stuff at once and they’re all quite busy, if I don’t tidy up after myself my sheets start to feel cluttered. Review Source JB Jennifer B. Operations Coordinator Consumer Goods Used the software for: 1-2 years ### "Country-wide ease of use" March 6, 2026 5.0 Has made collaboration easy over our country-wide sites. Our 28 locations are able to see live data and adapt quickly Pros Very easy to keep information from a wide group together and organized. We use over 28 locations in the country Cons Can take a minute for everyone to see updates. Sometimes updates come in an untimely manner; especially not useful when working with live inventory Review Source JL Jayden L. VP of Accounting Construction Used the software for: 1-2 years ### "Smartsheet is an amazing tool for organization" April 1, 2026 5.0 Smartsheet is a great tool for accounting!! it keeps budgets, tracking, and reporting organized in one place. It’s easy to use, helps keep workflows smooth, and helps our team collaborate Pros Smartsheet is a great tool to help our team keep track of ongoing chargebacks. Great for task management and easy to use. Great for collaborating on projects and keeping productivity high. Customer support is always there to help with any bugs or issues that come up. This product provides amazing value! Cons occasionally it is hard to keep things updated or access remotely. However these are small drawbacks for an overall great product! Review Source JS Jack S. Finance Director Financial Services Used the software for: 2+ years ### "Smartsheet Review" March 26, 2026 5.0 Smartsheet is a good tool for organising projects and tracking the progress of different initiatives. Pros Project tracking and team collaboration run smoothly, which helps maintain clear visibility over priorities. Cons On more complex projects, some limitations appear in terms of customisation. The tool can also become visually heavy when there is a lot of data. Review Source HR Haley R. registrar Hospital & Health Care Used the software for: Less than 6 months ### "Smartsheet getting smarter" April 3, 2026 4.0 I think Smartsheet is a powerful tool, but be prepared to invest some time in learning how to use it effectively! Pros I can set up workflows, track projects, and collaborate with my team without getting overwhelmed by complex tools. The interface is clean and intuitive, which made it easy to jump right in. I love how you can customize your sheets to fit different projects, and the automation features have saved us a ton of time. It’s made our meetings way more efficient since we can pull up reports and updates in real-time. Cons However, I found the learning curve to be a bit steep. Once I got the hang of it, things got easier, but it definitely took some time and patience. Review Source SR Samantha R. Finance Accounting Used the software for: I used a free trial ### "Pretty good service " April 12, 2026 5.0 Pros Flexible, spreadsheet-like interface, strong automation, easy collaboration, and powerful reporting tools Cons It can be pricey, complex for beginners, limited customization in some areas, and performance may lag. Review Source JS Johans S. IT Manager Consumer Services Used the software for: 2+ years ### "Smartsheet dashboards" May 10, 2025 5.0 Smartsheet solved a huge hole in our team with alerting a rather diverse group of roles all in one platform. The dashboard feature has helped a lot with being able to track the information we need in a detailed report, but only display the hard numbers for the executive team that may not want all the metrics we're tracking. Pros Dashboards and able to restrict/grant access to invested parties without too much confusion. The workflows feature is nice also, helps with alerting the team of certain points in project without overloading them with info that doesn't necessarily pertain to their role. Cons If I had to pick a con, it would be the price point. It took a long time to convince my company to buy into this solution due to the price point. Although they liked all the features, the price point made this a lot more difficult on my end to get the buy in. Switched from [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[Microsoft Excel](https://www.capterra.com/p/176574/Excel/) There were too many sheets/excel spreadsheets and too many admins all over the place. Smartsheet allowed us to house ALL sheets in one place. Review Source GJ Glen J. General Manager Construction Used the software for: 1-2 years ### "Smartsheet is incredibly useful. " March 4, 2025 5.0 Overall, Smartsheet is a great product and I would definitely use it again if setting up my business. Pros I found Smartsheet to have great features that excel didn't have. It took excel a bit further as a software, and has great functions that I use all the time. Cons Using formulas is definitely not an advanced feature of Smartsheet. It is mostly trying to have the organizational aspect, without the technical formulas. Alternatives considered [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Reason for choosing Smartsheet Smartsheet offered more concrete features for scheduling and data integration. Review Source RW Renee W. Human Resources, Safety Management Human Resources Used the software for: 1-2 years ### "Fast & efficient. Competitively priced. " January 1, 2025 4.0 We implemented smartsheet almost 2 years ago & haven't found any reason to change to any other project management software. I recommend smartsheet to my colleges because it's reasonably priced, faster & more efficient then thee software we were using prior to Smartsheet. Pros Switching to this project management software was simply painless! Easily coverts workflow request forms & workflow audimations. Best feature was probably the free trial. By the time our free trial ended we had really become familiar with the software & had really started to depend on it. So purchasing the software was a no-brainer. Cons The thing that I am most concerned about is the lack of security built into this software. I also found that after signing up for the free trial I received a lot of spam emails from smartsheet. I didn't want to block them because I was very interested in purchasing the product. Switched from [HSI](https://www.capterra.com/p/172814/HSI/) Free trial, more reasonably priced. More user friendly. Review Source VR Verified Reviewer Data Centre Engineering Operations Facilities Services Used the software for: 2+ years ### "An Indispensable Tool for Permitting, Projects, and Handover" August 2, 2025 4.0 Pros Smartsheet is an essential tool in our operations. It allows us to: Track external projects with vendors using task updates. Issue hundreds of ePTW (electrical Permit To Work ) daily, across entire facility clusters, with automated workflows and approval logic. Document and distribute daily shift handovers with clarity, ensuring continuity across teams. The automation and integration capabilities are great, even with complex processes. Cons The mobile app and Mozilla Firefox run more slowly under heavy usage. Complex spreadsheets can impact performance! Review Source Shilpa R. QA Utilities Used the software for: 2+ years ### "great tool for collaboration, task organization" December 23, 2025 5.0 Pros Great tool for listing, documentation, project collaboration, task management and ease to use with microsoft 365 Cons Autosave, conditional formatting, pivot tables, filtering, sorting, freezing panes, alignment, remove duplicates, find & replace, consolidate many more to list Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Great for information gathering and form integration" December 12, 2025 5.0 Pros Smartsheet has been great in allowing us to track customer requests. It's also made information gathering a much more streamlined process with it's ability to integrate with webforms. Cons Integrations with third party systems via Zapier works, but it can be a bit clunky at times. Certainly not a deal breaker though. Review Source MB Mark B. IT Manager Information Technology and Services Used the software for: 2+ years ### "Thanks to Smartsheet we can spend more time on what matters" March 10, 2025 5.0 Smartsheet marked a before and after in our software development company. Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company. This tool allowed us to organize tasks by categories and systematize them, automate many of them, and monitor execution by workers. Thanks to this, area managers can now invest more hours in the design of strategic plans and participate in making important decisions for the future of the organization. Pros Smartsheet is a flexible platform. It has many options to customize the worksheets and adapt them to the particular characteristics of each project. The sheets are sufficient for efficient management and easy to implement. The interface is very nice and easy to use. Chats, notes, comments and access control help us to have a very efficient workflow. Cons It has a steep learning curve. Due to its large number of functions, it takes workers who are not used to using management programs a couple of days to learn how to use the tool. But I still consider it worth it. Review Source BO Brittney O. Project Manager Telecommunications Used the software for: 1-2 years ### "Smartsheet — The superior way to handle data" May 7, 2025 5.0 My experience with smart sheet is great. I can manipulate data better in smartsheet than any other cell based platform. Pros I like most that you can share large amounts of data with large groups of people over a cloud based-service so there is no need to save files. Cons I dislike that smart sheets does not save in "real time." Sometimes I find myself forgetting to hit the save button. The smartsheet application for desktop is slow and unreliable, so I only user it in the browser. Review Source AR Anitha R. Senior Technical Specialist Financial Services Used the software for: 2+ years ### "Smartsheet" February 9, 2026 5.0 Pros The main advantage of Smartsheet is its simplicity. You quickly recognise the Excel-style logic, which makes adoption much easier, even for non-technical teams. You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow. I also really appreciate the ability to automate certain actions (alerts, reminders, assignments). It saves a considerable amount of time. Cons At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters. Review Source JI Joy I. Administrative Coordinator Education Management Used the software for: 2+ years ### "Smart and Comprehensive set of PM Available " January 21, 2025 5.0 Pros Smartsheet makes it possible to plan, track, automate, execute and report on work in real-time. I like that Smartsheet has robust backed integration capability which help connect with a wide range of external apps such as Okta, Tableau, Google Calendar etc. Cons I am working in two current organizations and Smartsheet barely let me down on either. Review Source EZ Esther Z. Recruiter Hospital & Health Care Used the software for: 6-12 months ### "Loving Smartsheets" December 17, 2025 5.0 Smartsheet's is something that all different work fields can use and be happy with. It very easy use and is very helpful to keep track of all kinds of things. Pros What I like most about Smartsheet's is that it is very clear and easy to use. All collogues can see the changes as you go along right away. Cons Something that I found is that sometimes refreshing can take some time, but that could really be on our internet end. Review Source ME Madison E. Quality Improvement Consultant Hospital & Health Care Used the software for: 2+ years ### "Smartsheet is Simple!" October 9, 2025 4.0 Pros I like the ease of collaborating with colleagues and sharing protected documents for projects and meetings Cons It would be nice if multiple colleagues were able to work on a Smartsheet at once without worrying about accidentally overriding the other's work Review Source CW Charlie W. VP of People Excellence Food & Beverages Used the software for: 1-2 years ### "Useful for collecting and organizing data and for tracking dates in collaborative work environments" March 31, 2025 4.0 Overall positive experience in terms of collecting data (forms), organizing data (the sheet itself) and tracking and notifying collaborators of their obligations (automated workflows). Pros The automated workflow and the ability to make easy to use forms for end users in terms of collecing data. Cons At least as implemented at my company, I lack a lot of the extended functions of Excel such as VBA coding, macros, etc., which can be painful as we often use Smart Sheet as an Excel substitute despite having both. Review Source TS Titilayo S. Founder Non-Profit Organization Management Used the software for: 2+ years ### "The best of all times data and project management tool " January 20, 2025 5.0 Generally smartsheet helps our clients and me and my colleagues to collaborate in real-time I've used smartsheet for 2 years and it was a great experience Pros It helped us in data management It is cost effective It has the best customer care services Ability to understand Easy how how to use the platform It helped us collaborate in real-time Cons I sincerely has nothing against smartsheet it serves its purpose Review Source TA Tim A. Strategic Operations Director Pharmaceuticals Used the software for: 2+ years ### "Versatile tool that keeps our teams on the same page." July 14, 2025 5.0 Prior to Smartsheet, we had several files in Excel flying around and no visibility. Now we have one place to track who’s doing what here we save a ton of confusion and time. Pros I like that it looks a lot like a spreadsheet but with a lot more muscle behind it. We use it to follow clinical documentation workflows and vendor timelines it’s easy to share with our internal teams as well as outside partners. Cons The permissions system can be a bit cumbersome. Sometimes, people on a team can’t get to sheets I thought they had, or receive edit access when they should not. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.