# Smartsheet Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Smartsheet the right Project Portfolio Management solution for you? Explore 3512 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/79104/Smartsheet/reviews --- Smartsheet 4.5 (3512) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Smartsheet Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews Real-time team collaboration tools 98% positive reviews out of 361 Most reviewers describe collaboration as seamless, enabling real-time teamwork, document sharing, and efficient communication across distributed teams. Nicolas P Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High and restrictive pricing 46% negative reviews out of 330 Some users say pricing is high, with costly licenses, minimum purchase requirements, and essential features locked behind expensive plans. Ellie B Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Comprehensive project tracking platform 96% positive reviews out of 296 Most users report project tracking allows easy monitoring of tasks, deadlines, and milestones, improving organization and team alignment. Basel H IT Operations Specialist, 11 - 50 employees. "Smartsheet is very strong for organizing projects, tracking tasks, and keeping teams aligned without needing a complicated project management system." Performance and reliability concerns 61% negative reviews out of 190 Most users comment that bugs and issues cause slow load times, occasional crashes, and frustrating delays, especially with large data sets. Daniel A IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Versatile tracking and monitoring 95% positive reviews out of 210 Most reviewers find tracking features helpful for monitoring progress, managing tasks, and maintaining real-time visibility across projects. Omar E Services and consulting in the field of information technology, 501 - 1,000 employees. "It's excellent for general roadmapping and tracking. When I can do all I need to do here, I wouldn't use anything else!" Limited advanced formula support 60% negative reviews out of 99 Most reviewers indicate formula functionality lacks Excel's complexity, making advanced calculations difficult and sometimes causing performance slowdowns. Steve L PRESIDENT, 2 - 10 employees. "not as functional as excel, lacks advanced formulas, flexibility, and complex data analysis capabilities" ## Showing most helpful reviews Showing 1-25 of 3512 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Julieann L. Office Manager Project Assistant Construction Used the software for: 2+ years ### "Smartsheet is Perfect for the Small Business" February 17, 2026 4.0 is a perfect place for small businesses to start with and to help them grow to the next level project management software. Pros takes all the benefits of Excel and creates an intuitive and super-simple to use platform. We use it to manage construction jobs and track job costs and documents all in one place. And the platform could not be more affordable! With other construction project management software, what you pay for one year of Smartsheet will get you maybe a week for those other platforms. If you wanted to use just the basic sheets or take advantage of their feature rich workspaces and templates, you can use Smartsheet to track projects, office operations and costs, and as a document center (we use it to track our subcontractors certificates of insurance expirations dates), Smartsheet is definitely invaluable to us as a central project and operations management system that we can all access anywhere. Cons cannot completely manage a project, meaning you will have to incorporate other tools (like budgeting software) to fully monitor and analyze the profitability of a project. Smartsheet keeps the raw data in one place, but does not help to analyze and make sense of it. Alternatives considered [Buildxact](https://www.capterra.com/p/173135/buildXACT/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing Smartsheet The cost difference was by far the driving factor for us to choose at this stage of our company Review Source MB Matt B. Group Technology Director Broadcast Media Used the software for: 2+ years ### "More than a project management tool" June 5, 2026 4.0 is more than a project management tool; it is a scalable business operations platform. It supports governance, compliance, reporting, workflow automation, and client-facing services, helping approximately 1,000 employees work more efficiently while enabling innovation, operational excellence, and recurring revenue generation. Pros 1\. Highly versatile and scalable supports a wide range of use cases, from workflow automation and reporting to governance, compliance, project management, and client-facing solutions. It scales effectively from individual teams to enterprise-wide deployments. 2. Strong business value and user adoption The platform is intuitive for business users, reducing reliance on technical teams while improving visibility, collaboration, operational efficiency, and decision-making. Cons 1\. Administration can become complex at scale As deployments grow, managing permissions, WorkApps, governance standards, and platform architecture requires dedicated ownership and strong administration practices. 2. Some enterprise features lack maturity Certain capabilities, such as WorkApps administration, group-based sharing, form draft saving, and large-scale governance controls, could be further developed to better support enterprise-scale environments. Review Source NB Nicholas B. Owner Health, Wellness and Fitness Used the software for: 6-12 months ### "Versatility" May 2, 2026 3.0 Pros Familiar Spreadsheet Interface: Users who are comfortable with Excel or Google Sheets can adapt quickly to the grid-style layout, making onboarding easier.Highly Versatile and Flexible: It is not limited to just grid views; it allows users to switch between Gantt charts, Kanban boards, cards, and calendars to visualize data in different ways.Robust Automation Features: allows for powerful workflow automation (e.g., automated alerts, update requests, and approval processes) without requiring coding knowledge. Cons Steep Learning Curve for Advanced Features: While the basic spreadsheet look is easy, mastering advanced features like complex formulas, automated workflows, and dashboards can take time.Costly and Restrictive Pricing: does not offer a free plan (only a 30-day trial). The pricing can be high and inflexible, particularly for small teams needing only a few licenses. Review Source CM Clement M. Production officer Media Production Used the software for: 2+ years ### "More than 3 years of experience with Smartsheet." April 28, 2026 4.0 I have more that 3 years of experience with software. The software has very effective work automation systems and secure file sharing systems. Integration of the software with other platforms is seamless and its design is friendly. Pros is very flexible and suits all sizes all of business. It has professionalised customer support services available 24/7. The software allows milestone tracking and real-time progress tracking. Smartsheet software has drag and drop features and allows colour coding. Cons The software has a very wide range of helpful features from reporting and analytics tools, multi use collaboration systems and workflow automation features. It's implementation is also smooth. No complaints. Review Source FR Frank R. Billing Specialist Luxury Goods & Jewelry Used the software for: 2+ years ### "Where project tracking comes together to deliver workflow and billables." April 13, 2026 5.0 When you’re managing billing workflows across a jewelry operation like Kilarys, nothing slips through the cracks. helps me stay organized with my tasks, collaborate easily across other departments and keep the project timeline honest. For the price, it adds real value to a finance role like mine. Pros for me is really great at task organization. All pending items, visible in one place without me running around trying to catch someone. Cons I found the learning curve to be a surprise in the beginning. It took longer than I anticipated to get the team comfortable with it for what’s meant to be an intuitive tool. Review Source JK Jasmina K. Research associate Market Research Used the software for: 1-2 years ### "Would recommend!" May 23, 2026 5.0 Overall I really enjoy . It always you to stay organized as well as collaborate with others. Pros Smart sheet is really intuitive. It’s really a one stop shop. Similar to excel, but much easier to navigate. Cons I don’t love the advertisements to upgrade above. I used to think I needed to update or I would lose access to certain items but it is not the case. Review Source MA Mohammad A. Senior Claims adjuster Logistics and Supply Chain Used the software for: 6-12 months ### "Senior Claims Adjuster" April 16, 2026 4.0 Overall, my experience has been good so far. I mainly use it to track work and manage tasks, and it has made things more organized compared to before. Once you get used to it, it becomes easier to work with and saves time. It’s not perfect, but it definitely helps in day-to-day work. Pros What I like most is how easy it is to keep everything organized in one place. It works like a spreadsheet but with better tracking for tasks and deadlines. I also like that we can attach files directly to tasks or rows, which is very helpful when sharing documents or keeping records in one place. It makes collaboration easier since the team can see updates in real time. Cons At the beginning, it was a bit confusing to understand all the features. It’s not very difficult, but it does take some time to get used to. Also, some useful features are only available in higher plans, which can be a little expensive. Review Source RW Ryan W. Operation Manager Information Technology and Services Used the software for: 2+ years ### "Flexible tool for project management" June 8, 2026 5.0 Pros I have been using for project management and collaboration. It made project tracking very easy. Now I can easily get a view of every project status with out having to go through every sheets. Cons It took some time to learn all the features. And the interface sometimes feel little overwhelming at first. Review Source OK Olesya K. CTO Information Technology and Services Used the software for: 2+ years ### "Simple and powerful project management tool" May 6, 2026 5.0 Pros I have been using for a while now and overall I am satisfied. It is very simple to use and user friendly. Features like automated reminders and task tracking saves a lot of my time. Cons Sometimes I feel lag when working on large files. And I also noticed that some sheets do not update instantly. Other than that it is a great tool. Review Source VR Verified Reviewer Small Business owner Accounting Used the software for: 6-12 months ### "Flexible and Powerful Project Management Tool" May 12, 2026 5.0 Overall, my experience with has been positive. It’s a flexible and powerful tool for managing projects, tracking tasks, and collaborating with teams in real time. The spreadsheet-style layout makes it familiar and easy to get started, while the automation features add real value for workflow management. However, it can take some time to learn fully, and advanced features may require higher-tier plans. Pros What I liked most about is its \*\*easy-to-use spreadsheet-like interface combined with powerful project management features\*\*. It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options. Cons What I liked least about is that it can feel a bit overwhelming at first, and some advanced features are locked behind higher pricing plans. Review Source DD Dustin D. President and CEO Food & Beverages Used the software for: 1-2 years ### "SmartSheets Rock" December 31, 2025 5.0 Our company has migrated our project lifecycle management 100% to SmartSheets. After the initial phase in period, everyone wonders how we ever survived without it. Pros It is a great collaborative workspace to manage projects. Previously, we used Excel and Word to track projects, but now we don’t use them at all with our assimilation of SmartSheets into our company. Cons The “visual” is not particularly appealing, but easy to get used to. Meaning, it isn’t flashy and very “Excel” like, but we adjusted. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Word of mouth from colleagues and it did not disappoint. Review Source JF Jennifer F. Project Manager Telecommunications Used the software for: 1-2 years ### "I Love Smartsheet!" October 17, 2025 5.0 My overall experience has been fantastic! I have utilized all that the University has to offer. I have even taken multiple paid courses. Next up is the learning-certification pass! I can't wait. Pros It was easy to learn as well as exciting! I actually enjoy it. It is like EXCEL on steroids. The AI is my absolute favorite, though. It is helpful whenever I get stuck or need a little extra help figuring out a way to create charts for my dashboards. Cons I don't have many complaints, to be honest. One pet peeve... You cannot highlight specific selected text in color on the sheets. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Company-wide decision. was chosen as the platform we would use moving forward, so I dove in and trained using the University's resources. Review Source KF Kayla F. Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great Platform!" December 2, 2025 5.0 Easy and great to use! Would highly recommend to any company that can benefit from such a great program! Pros I really enjoy using 's since it collaberates a lot and makes it so much easier to communicate in a professional way. Cons What I least like about Smartsheets is that sometimes it can take time to load or for some reason the system can be down. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Since Microsoft Excel is not so savvy and doesn't include the great features like Smartsheets. Review Source BM Brian M. Data Analyst and IT Furniture Used the software for: 2+ years ### "Great Project Management tool" June 9, 2025 5.0 My overall experience is positive. We switched to a few years ago after using Basecamp. Smartsheet is nice because it gives our employees a call to action. Whereas Basecamp was a little vague Pros I like the Gant Chart and collaborative elements the most. The Gant chart is nice because it tells you exactly who is supposed to be working on things at any given time. Cons Sometimes it can be glitchy when setting dates. For example if I want to set a given date, will change it to the day before. Not a big issue though. Switched from [Basecamp](https://www.capterra.com/p/56808/Basecamp/) Our teams project manager felt was more robust in features. Review Source TH Tabatha H. Director of Human Resources Hospital & Health Care Used the software for: 2+ years ### "Smartsheet Helped Us Start Our Processes" May 1, 2025 3.0 I like it but I thought I was able to do more than we were able to do with the platform. It serves as a good beginner option Pros I was able to use the in the interim while we develop an internal records management platform Cons The files are not ours. When an employee leaves and did not get the change to transfer the files it was difficult to gain access to the files and attachments Alternatives considered [monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Smartsheet At the time, we were looking for a solution that was cost effective and entry level in order for us to begin developing processes. Review Source NS Nuno S. Process Improvement and Report Analyst Maritime Used the software for: 1-2 years ### "Use it and abuse it" February 17, 2025 5.0 awesome, incredible experience, use it and abuse it Pros easy to learn and very user friendly, the support its incredible efficient Cons the ability to work with high data demand, it only allows you to copy and paste 500 rows each time and when the reaches the limit of 50000, you need to remove data or create a new Smartsheet Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) the friendly user, excel its more complex, ss easier to use Review Source Dhruv S. Lead advance field service technician Mechanical or Industrial Engineering Used the software for: 2+ years ### "Smart sheets are the best." March 23, 2026 5.0 Value for money rather than paying for drive. Great customer support. Must use in day to day workplace for better efficiency. Pros Great for online sheets and team work. Easy and makes task management easy. Increase your productivity level. Cons Sometime it takes a little bit of time when multiple people are working on the same sheet to reflect but it is instant so I am fine with it. Review Source JM James M. Sales Representative Retail Used the software for: 2+ years ### "Tracking my historical miniature sales pipeline." April 3, 2026 5.0 Having the position of the Sales Representative, I have to ensure maximum productivity in spite of all the pending orders and production deadlines. Using , I am tracking all of my sales pipeline and custom commissions, which is made possible thanks to the flexible and spreadsheet-oriented interface provided by it. Pros The simplicity of use with regard to managing tasks is remarkable. With the help of this software, it is possible to track the process of production of new miniatures and to easily collaborate on projects with freelance sculptors and casting contractors. Cons Considering the fact that I am not running an enterprise but rather a retail company operated by myself, the price plan of the product seems to be excessively expensive. Moreover, the support service of this company is quite reluctant to assist in solving problems encountered. Review Source Roger A. Owner Marketing and Advertising Used the software for: 1-2 years ### "Powerful tool for project and task management" January 21, 2026 5.0 Overall it is a solid project management tool. It offers good value for money once you learn how to use it. Pros I like how it supports project collaboration and task organization. It is good for task management and tracking progress. Cons It is not very easy to use at first, it tooks sometime to understand how it works properly. Some bugs and issues can appear with complex sheets. Review Source LW Laura W. Marketing Coordinator Events Services Used the software for: 2+ years ### "Prioritizing the intricate events." January 26, 2026 5.0 This tool is important to me as a Marketing Coordinator because I use it to organize different event schedules. It is important in the organization of tasks, but it may be expensive to small teams. Pros The project collaboration aspects enable our remote team to stay updated on the intricate event schedules in real-time so that everyone is aware of their individual duties in real-time. Cons It has a steep learning curve which can be frustrating to the new hires during the onboarding process and the mobile app has a habit of freezing when we attempt to update intricate sheets. Review Source VR Verified Reviewer President Marketing and Advertising Used the software for: 2+ years ### "Great for information gathering and form integration" December 12, 2025 5.0 Pros has been great in allowing us to track customer requests. It's also made information gathering a much more streamlined process with it's ability to integrate with webforms. Cons Integrations with third party systems via Zapier works, but it can be a bit clunky at times. Certainly not a deal breaker though. Review Source MB Mark B. IT Manager Information Technology and Services Used the software for: 2+ years ### "Thanks to Smartsheet we can spend more time on what matters" March 10, 2025 5.0 marked a before and after in our software development company. Before its implementation, middle managers used to waste a lot of time performing routine tasks and operational activities of low value to the company. This tool allowed us to organize tasks by categories and systematize them, automate many of them, and monitor execution by workers. Thanks to this, area managers can now invest more hours in the design of strategic plans and participate in making important decisions for the future of the organization. Pros is a flexible platform. It has many options to customize the worksheets and adapt them to the particular characteristics of each project. The sheets are sufficient for efficient management and easy to implement. The interface is very nice and easy to use. Chats, notes, comments and access control help us to have a very efficient workflow. Cons It has a steep learning curve. Due to its large number of functions, it takes workers who are not used to using management programs a couple of days to learn how to use the tool. But I still consider it worth it. Review Source AR Anitha R. Senior Technical Specialist Financial Services Used the software for: 2+ years ### "Smartsheet" February 9, 2026 5.0 Pros The main advantage of is its simplicity. You quickly recognise the Excel-style logic, which makes adoption much easier, even for non-technical teams. You can create sheets to track projects, approvals, internal requests or operational calendars, and everything remains clear and easy to follow. I also really appreciate the ability to automate certain actions (alerts, reminders, assignments). It saves a considerable amount of time. Cons At times, certain alerts can get mixed in with other notifications, which can reduce visibility on the genuinely urgent matters. Review Source CH Carnell H. Owner Real Estate Used the software for: 1-2 years ### "Smartsheet - Control Center" January 26, 2026 5.0 The Control Center is a major "pro." It allows you to roll out standardized project templates at scale. If you need to change a process across 100 active projects, you can do it once in the Control Center and it will push the update to every single sheet automatically. Pros You can attach files and leave comments directly on a specific row/task, keeping all context in one place. The no code automation builder you can create workflows using a visual drag and drop interface. Cons Unlike competitors like Monday.com or ClickUp, no longer offers a robust free version for small teams; it is strictly a "pay-to-play" platform after the trial. Review Source JS Jack S. Finance Director Financial Services Used the software for: 2+ years ### "Smartsheet Review" March 26, 2026 5.0 is a good tool for organising projects and tracking the progress of different initiatives. Pros Project tracking and team collaboration run smoothly, which helps maintain clear visibility over priorities. Cons On more complex projects, some limitations appear in terms of customisation. The tool can also become visually heavy when there is a lot of data. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.