--- title: "Smartsheet Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Smartsheet Software - reviews, pricing plans, popular comparisons to other Project Management products and more." source_url: "https://www.capterra.com/p/79104/Smartsheet/" page_type: "product" language: "en" publication_date: "2026-09-29" --- # Smartsheet Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Smartsheet ## What is Smartsheet? Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. The Smartsheet AI-powered platform delivers adaptability, sophisticated experiences, and enterprise-grade rigor to support work across industries, from service delivery to construction, clinical trials, and marketing campaigns. Designed to meet demanding requirements, it helps organizations drive efficiency, accelerate innovation, and stay competitive. ## What is Smartsheet used for? [Project Management](https://www.capterra.com/project-management-software/)[Task Management](https://www.capterra.com/task-management-software/)[Workflow Management](https://www.capterra.com/workflow-management-software/) Recognitions Shortlist Overall rating Based on 3,567 user reviews Reviews sentiment Positive 92% Neutral 6% Negative 1% Pros & cons Real-time team collaboration tools Versatile project tracking platform High cost and licensing challenges Performance and reliability concerns Starting price $9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Business Management / 2026 - Professional Services Automation / 2026 - Project Management / 2026 - Resource Management / 2026 - Task Management / 2026 - Advertising Agency / 2025 - Agile Project Management / 2025 - Business Process Management / 2025 - Construction Scheduling / 2025 - Gantt Chart / 2025 - Kanban Tools / 2025 - Product Management / 2025 - Project Planning / 2025 - Project Portfolio Management / 2025 - Remote Work / 2025 - Strategic Planning / 2025 - Workflow Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Smartsheet alternatives Highest Rated [4.6 (6,123)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (3,044)](https://www.capterra.com/p/76113/Wrike/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (2,246)](https://www.capterra.com/p/146652/Airtable/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Asana](https://www.capterra.com/p/184581/Asana-PM/) [4.5 (13,764)](https://www.capterra.com/p/184581/Asana-PM/reviews/) Starting price $10.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/184581/Asana-PM/) [View all alternatives](https://www.capterra.com/p/79104/Smartsheet/alternatives/) ## FAQs about Smartsheet Overview ### What problems does Smartsheet solve? Smartsheet helps teams solve scattered task ownership, outdated spreadsheets, manual status chasing, and poor visibility across projects by centralizing schedules, files, forms, dashboards, and automated alerts. Project managers, operations teams, marketing departments, HR, and remote cross-functional groups use it to coordinate timelines, track milestones, control permissions, and reduce email-heavy follow-ups. Answer based on 1662 reviews Overview ### Which roles and teams benefit most from Smartsheet? Smartsheet is most used by project managers, program managers, and coordinators who need to plan timelines, assign tasks, and track dependencies. Operations, IT, and marketing teams use it to standardize processes and reporting, while executives, owners, and consultants rely on dashboards for portfolio visibility, collaboration, and decision-making. Answer based on 3465 reviews Overview ### What company size and industries is Smartsheet built for? Smartsheet serves small businesses most often, at 54% of reviewers, with Information Technology and Services leading industries at 8%. It also fits enterprise and midsize organizations, and reviewer adoption extends into Computer Software and Construction at 6% each, alongside marketing, education, healthcare, government, financial services, and technology teams. Answer based on 3544 reviews Features and Usability ### What are the key features of Smartsheet? Smartsheet includes core project management tools like task tracking, project planning, Gantt charts, and dashboards, plus collaboration features such as shared sheets, comments, forms, and role-based permissions. Differentiating capabilities include workflow automation, alerts and reminders, reporting, and a spreadsheet-style interface for managing multiple projects and status updates. Answer based on 1207 reviews Pricing ### How much does it cost and what fees or limitations are included? Smartsheet starts at $9/user/month for the Pro plan, while Business costs 19/user/month with a 3-member minimum; a free trial is available. Reviewers say pricing feels reasonable for small teams because only creators need paid licenses, but larger teams can find per-user costs high and some advanced features require add-ons or higher tiers. Answer based on 550 reviews Integrations ### Which third-party tools and platforms does Smartsheet integrate with? Smartsheet integrates with Microsoft Excel, Google Sheets, Microsoft Outlook, Microsoft Teams, Jira, Slack, Tableau, and Zapier. It supports over 70 integrations overall, with common connections spanning Microsoft 365 and Google Workspace tools, reporting platforms, collaboration apps, and file services such as Box and Google Drive. Answer based on 1040 reviews Getting Started and Support ### How easy is it to onboard and train a team on Smartsheet? Smartsheet is usually quick for team members to learn, especially spreadsheet users and basic contributors, with many reviewers saying they get started the same day or within a week. Admins and users building automations, dashboards, or complex workflows need more time. Training options include in-person sessions, live online training, webinars, videos, and documentation. Answer based on 502 reviews Getting Started and Support ### What customer support options does Smartsheet offer, and how do users rate the experience? Smartsheet offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe the forums, help articles, and staff as helpful and responsive, with quick answers for setup and feature questions. Still, some report inconsistent service, slower response times, automated interactions, and frustration with phone wait times. Answer based on 250 reviews Security ### How does Smartsheet handle data security and access control? Smartsheet uses permission-based sharing, including view, edit, admin, owner, and read-only access, plus row-level security, change tracking, secure file sharing, and Google authentication. Reviewers also mention advanced security settings and HIPAA compliance. Some note permissions can be cumbersome, lack cell-level or hidden-row controls, and certain security features require higher-tier plans. Answer based on 139 reviews ## Who uses Smartsheet? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Real-time team collaboration tools 98% positive reviews out of 365 Most reviewers describe collaboration as seamless, enabling real-time editing, sharing, and communication across distributed teams. Nicolas P. Financial Analyst, 201 - 500 employees. "In addition, the ability to collaborate in real time with my team has facilitated communication and coordination." High cost and licensing challenges 46% negative reviews out of 338 Some reviewers feel pricing is steep, with costly licenses, limited free features, and expensive premium upgrades. Ellie B. Business Operations and HR Support, 11 - 50 employees. "Smartsheet has recently changed its licensing and is now really quite expensive for the amount of users required, who don't necessarily need the full subscription." Versatile project tracking platform 96% positive reviews out of 305 Most reviewers indicate project tracking offers flexible tools for managing timelines, milestones, and team responsibilities efficiently. Kelvin K. Web Developer, 1 employee. "Smartsheet offers an extensive range of features that makes it easy to plan, track and manage projects automatically." Performance and reliability concerns 61% negative reviews out of 190 Most users report occasional glitches, slow load times, and lag, especially with large sheets or unstable connections. Daniel A. IT Project Manager, 1,001 - 5,000 employees. "We had a level 3 developer work with us to resolve the issues, but new ones keep popping up with no end user/admin intervention." Comprehensive task and data tracking 95% positive reviews out of 210 Most users report tracking features help monitor tasks, deadlines, and progress, improving organization and accountability. Anonymous User Small Business owner, 1 employee. "It makes it simple to plan, track, and collaborate on work in real time, while also offering strong automation and integration options." Limited advanced formula capabilities 60% negative reviews out of 104 Most reviewers find formula functionality restrictive, with complex calculations and cross-sheet references often cumbersome or confusing. Christopher V. HUMAN RELATIONS, 11 - 50 employees. "You can't just click on a random cell and type a formula; it forces you to apply formulas to entire columns. Plus, referencing data across different sheets requires a bunch of extra, tedious steps." ## Features AI summary Based on 29,194 Project Management reviews Capterra data shows that buyers of project management software rank the following features as their top priorities: - **Deadline Management** (**59%** of reviewers rated this feature as critical) - **Project Time Tracking** (**62%**) - **Project Time Tracking** (**62%**) Smartsheet supports all three of the features reviewers rate most highly: **Deadline Management**, **Project Time Tracking**, and **Project Time Tracking**. Together, these capabilities help teams keep projects on schedule, monitor time spent across tasks and initiatives, and improve planning accuracy, helping businesses stay on top of deadlines, resource use, and delivery timelines. Deadline Management 4.3 (60) 86.67% of 60 reviewers that rated this feature as important or highly important Specify or track the date/time a project, task, etc., is due for completion Project Time Tracking 4.3 (33) 72.73% of 33 reviewers that rated this feature as important or highly important Measure time to completion or hours worked for projects Time Tracking 4.5 (19) 42.11% of 19 reviewers that rated this feature as important or highly important Measure and track time including hours worked and paid time off (PTO) Assignment Management 4.4 (21) 66.67% of 21 reviewers that rated this feature as important or highly important Assign issues and tasks based on availability or required skills Project Planning/Scheduling 4.6 (575) 65.39% of 575 reviewers that rated this feature as important or highly important Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. Task Scheduling 4.5 (499) 58.12% of 499 reviewers that rated this feature as important or highly important Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. Smartsheet 221 features ### All Features - @mentions: An @mention is a way to tag or notify a specific person about a message/post - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Ad hoc Reporting: Generate one-off reports that meet information requirements - Agile Methodologies: Iterative project Management approach that involves technologies such as Kanban, Scrum, XP, APF, XPM and more - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Approval Workflow: Route documents and other data through one or more stakeholders for review and approval - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Backlog Management: The process of evaluating, scheduling, and assigning tasks that have been put on the back burner in favor of higher priority items. - Bar Chart: A way to visually represent data via blocks the length of which correlates with the values they represent - Bid Management: Share bid details, archive bids, and create bid requests to assist in bid solicitation and quote comparison - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Brainstorming: Group collaboration to solve ideas in a productive and concentrated manner. - Brand Management: The process of developing, monitoring, and maintaining the brand value, reputation, and awareness across the target audience. - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Budget Tracking: Track actual spending to ensure it's in line with the planned budget - Budgeting/Forecasting: Create budgets based on historical data and future projections - Bug Tracking: Monitor and track bugs and issues in the system. - Business Process Automation: Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calibration Management: Schedule the calibration of instrumentation and maintenance requirements - Campaign Analytics: Track and interpret campaign performance metrics - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Planning: Plan and strategize marketing campaigns - Capacity Management: Monitor service demand and performance to plan for adequate resources that meet business needs - Change Management: Track and monitor efficient handling of all changes/transitions - Change Order Management: Tracks all change orders submitted across projects and updates the budget to reflect the most recent costs - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Clinical Study Management: Tools to manage single or multiple clinical studies within a centralized platform - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Color Codes/Icons: A way to visually represent data where different categories of items are marked with different colors - Commenting/Notes: Leave comments and notes on documents for others to view - Commercial: Specialized for organizations who focus on commercial projects and processes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Conditional Logic: Capability of a software or system to make decisions and perform actions based on specified conditions - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Contract/License Management: Track, store, and access client contracts or licenses - Contractor Management: Specialized for general contractors/sub-contractors (those who conduct work on a contract basis) - Cost Estimating: Forecast the cost and resources required to complete a project - Cost-to-Completion Tracking: Forecast of the expenses necessary for project completion - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Dashboard: Alter the layout and content of dashboards - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Dashboard Creation: Creation and customization of dashboards - Data Connectors: Connect to big data sources - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Data Tabulation: A systematic and logical representation of numeric data in rows and columns - Data Visualization: Graphical representation of data - Deadline Management: Specify or track the date/time a project, task, etc., is due for completion - Dependency Tracking: Track and manage task relationships and dependencies - Digital Asset Management: Manage digital assets - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Display Ad Management: Create, distribute, and/or monitor campaigns that include banners, overlays, rich media, and other display ads. - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Review: Review and analyze existing information across documents - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Due Date Tracking: Ability to identify, sort on and alert participating parties about the approaching date by which action has to be taken - Electronic Data Capture: Import, collect, and capture data from multiple sources - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Equipment Tracking: Track the location of specific equipment at all times - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Expense Management: Plan, pay and track business related expenses. - Expense Tracking: Monitor and record expenses such as purchases or charges incurred - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Financial Reporting: Generate reports to assess the financial performance of an organization - For AEC Industry: Primarily serving architecture, engineering, and construction industry professionals - For IT Project Management: Supports project management for IT professionals & teams - For Residential: Specialized for organizations who focus on residential projects - Forms Automation: Automate repetitive tasks such as filling out information or creating certain types of forms - Forms Creation & Design: Create and design new forms from scratch using templates and design tools, or scan and convert existing forms into the system - Forms Management: Store, manage and track all forms in a centralized location - Functions/Calculations: Perform various mathematical calculations using the data - Gantt/Timeline View: Visual representation of project's schedule, sequence and duration of tasks, benchmarks and dependencies - Goal Setting/Tracking: Establish measurable goals and objectives and track their progress over a specific period of time - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - HR Management: Automates core HR functions such as talent management, employee evaluation and learning management - Idea Collection: Process of gathering idea submissions from users, employees, or customers using internal, external, or crowdsourcing channels - Idea Management: Create, collect, discuss, improve, and evaluate insights or alternative thinking before starting projects - Ideation: The creation, development, and sharing of potentially innovative new ideas - Incident Reporting: Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site - Inventory Management: Track and manage inventory levels to maintain proper supply - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Job Scheduling: Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments - Kanban Board: Visualization tool to organize and optimize tasks and track their status at every stage of workflow - Key & Lock Management: Establish procedures for monitoring locations of keys - KPI Monitoring: Tracking the status of previously identified performance measurements - Marketing Calendar: See past and upcoming campaigns and communications in a calendar view - Marketing Reports: Reports specific to marketing and associated campaigns - Media Planning: Identify advertising and promotional sources to be used in marketing efforts - Milestone Tracking: Monitor task progress and planned accomplishments to better manage project status - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Mobile Dashboards: View and present dashboard on mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-board: Supports simultaneous creation and work on multiple Kanban boards - Multi-Campaign: Manage multiple campaigns in one system - Multiple Projects: You can manage several projects at once using centralized dashboards, folders, and workspaces. Reviewers indicate Smartsheet makes it easy to organize, track, and report on multiple projects, compare timelines, and collaborate across teams, though some mention challenges with complex project roll-ups. - Negative Feedback Management: Identify, track, and respond to negative feedback - Patient Management: Managing and tracking patient health, progress, communication, and treatment plans - Payroll Management: Manage employee salary processes, data, taxes, and records administration efficiently - Percent-Complete Tracking: Level of completion within a task - Permit Management: Manages, automates, stores, and tracks permits to ensure regulatory compliance for multiple industries - Portfolio Management: Overview of all programs that help compare initiatives, align projects with strategic goals and identify risk - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Prioritization: Arrange tasks based on the level of priority or urgency - Private Dashboards: Share dashboard screen within private user groups - Process Change Tracking: Document any changes or proposed changes made to business processes or workflows - Process Modeling & Designing: Visually identify, define, and map all details and relationships surrounding business process models and elements - Product Lifecycle Management: Manage and track all stages of a product lifecycle, from its conception, design, development, and deployment - Product Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Project Planning: Organize and schedule projects - Project Planning/Scheduling: Smartsheet helps you plan projects with templates, Gantt charts, and customizable timelines. Some reviewers feel it streamlines project setup, resource forecasting, and collaboration, while others note it’s less effective for highly complex scheduling compared to specialized tools. - Project Scheduling: Identifying critical tasks that make up a project and assigning start and end dates for each - Project Templates: Pre-designed project plans that can be customized - Project Time Tracking: Measure time to completion or hours worked for projects - Project Tracking: Monitor the progress of projects from start to finish - Project Workflow: Create, manage, or update project workflows. - Projections: Estimate or forecast of a future scenario based on the study of present trends - Public Dashboards: Publish dashboard publicly on various platforms - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Tasks: Set the frequency of a task's occurrence - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reporting/Project Tracking: Smartsheet offers robust reporting and project tracking, letting you generate custom reports, dashboards, and visualizations. Reviewers appreciate the ability to monitor project health, automate updates, and keep teams and leadership informed, though some want more formatting and Agile chart options. - Request Management: Evaluating and prioritizing change requests that are received while working on the project - Requirements Management: Enables creation, management, and tracking of product requirements & features during product production/development - Rescheduling: Manage the rescheduling of appointments - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Resource Scheduling: Allocate and manage resources, such as employees, equipment, facilities, and other assets - Retrospectives Management: Coordinating stand-up meetings where team members reflect on past processes to identify strengths and areas for improvement - RFI & Submittals: Organizes and stores history of RFIs (request for information) & submittals, tracks date/time and whether a response has been received - Risk Management: Process of identifying, evaluating, mitigating, addressing and reporting on potential risks or uncertainties - Roadmapping: Identifying desired outcomes and important milestones and creating a plan on how to achieve them - ROI Tracking: Monitor conversion rates and analyze effectiveness and profitability of marketing efforts - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Sales Reports: Reports specific to sales analysis for trends and strategies - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Scheduling: Plan availability and assign specific time slots for tasks and resources - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Secure Data Storage: Securely stores data to prevent data loss or breaches - Service History: Track work performed and resources used for past customers, sites, or assets - Single Page View: Display aggregated data points on one page for a bird's eye view assessment - Single Sign On: Allow users to access multiple services after entering their login credentials once - Skills Tracking: Track employee skills, competencies, training & qualifications - Spend Management: Track the amount of money spent on a certain product or with a certain supplier - Spreadsheet View: UI looks like a spreadsheet - Sprint Planning: Identifying the tasks to be completed and the people to complete them during a set period of time - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Staff Calendar: Track staff hours through a calendar view - Status Tracking: Track the status over time for a request, process, asset, or transaction - Strategic Planning: At a high level, visualize a preferred outcome, define goals and identify specific steps to achieve them - Sub-Task Management: Split and manage tasks into individual components - Subcontractor Management: Track information, qualifications, and contact details of subcontractors - Subcontractor Monitoring: Ensure subcontractors are working safely on client sites and document audits/inspections for reference. - Supports Scrum: Ability to accommodate the methodology that incorporates frequent work reassessment and continuous short periods of focused work. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Board View: UI looks like task board - Task Editing: Edit task information and all related elements - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: With this capability, you can monitor task status in real time, visualize progress, and update stakeholders instantly. Users think the visual dashboards, status updates, and customizable views help teams stay organized, reduce meetings, and ensure deadlines are met efficiently. - Task Scheduling: Smartsheet gives you flexible tools to organize, assign, and prioritize tasks, set deadlines, and automate reminders. Reviewers appreciate how easy it is to schedule, delegate, and track tasks, collaborate in real time, and keep teams aligned with notifications and visual timelines. - Task Tagging: Add labels or tags to tasks - Team Management: Organizing a group of people to accomplish a task - Technician Management: Oversee technicians and track their assigned work orders - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Testing/QA Management: Checking for errors to prevent quality issues and maintain the integrity of the product/service as per set standards - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Expense Tracking: Log and record hours worked and costs spent to assist in billing and invoicing - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - To-Do List: A digital list of items that need to be completed - Traditional Methodologies: Sequential approach (i.e. Waterfall) in which users break down and plan an entire project before the launch - Version Control: Track revisions and updates made to files and navigate between different versions - Visual Workflow Management: Create, design, and visually represent processes within the software - Visualization: Graphical representation of data or processes - Web Forms: Web form that allows users to enter data that is sent and processed for different reasons - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows - Workflow Configuration: Alter the default workflow to meet your organization's needs - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.3 (3,510) 4.3 Based on 3,510 reviews ## Pricing Value for money 4.4 (2506) Free Trial [View pricing plan details](https://www.capterra.com/p/79104/Smartsheet/pricing/) Pro $9.00 Per User,Per Month It includes: - Unlimited Free Viewers - Gantt, Grid, Board, and Calendar View - Rich Formulas - Unlimited Sheets, Forms, and Reports - 250 Automations Per Month - File Library - 20 GB File Storage - User Management Business $19.00 Per User,Per Month It includes: - Mobile app (Android and iOS) - Unlimited Free Guests - Timeline View - Team Workload Tracking - Admin Capabilities - Unlimited Automations - 1 TB Attachment Storage - Unlimited Reports Enterprise Custom Quote Available It includes: - Approval Requests - Directory integrations - Unlimited attachment storage - Enterprise Plan Manager - Work Insights - WorkApps - AI formulas, texts, and charts (new) - Single Sign-on/ SAML Advanced Work Management Custom Quote Available It includes: - Salesforce Integration‪ - JIRA Integration - Calendar - Premium Support - AI Tools - Unlimited Triggers - Enterprise Access Control Options - Administrator Control Center Value for money 4.4 (2,506) 4.4 Based on 2,506 reviews ## Integrations [ Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[ Google Drive](https://www.capterra.com/p/161425/Drive/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[ Microsoft Excel](https://www.capterra.com/p/176574/Excel/)[ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (2419) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (2,419) 4.3 Based on 2,419 reviews ## User reviews Overall rating 4.5 Based on 3,567 reviews Filter by rating 5(2085) 4(1201) 3(230) 2(35) 1(16) Mentioned topic Sorted by most recent KK Kasey K. Director of Strategic Initiatives Non-Profit Organization Management ### "A Great Tool for Project Management and Team Collaboration" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 13, 2026 Overall, my experience with Smartsheet has been positive. It is a useful tool for managing multiple projects, tracking deadlines, and keeping information organized in one place. I appreciate the flexibility it offers and how it helps streamline workflows and improve team collaboration. While there is a learning curve with some of the more advanced features, the platform provides a practical solution for staying organized and managing projects efficiently. Pros What I like most about Smartsheet is its ability to keep projects, tasks, and deadlines organized in one centralized location. The platform is user-friendly, especially for those familiar with Excel, and makes it easy to track progress, collaborate with team members, and automate reminders. I also appreciate the flexibility to customize sheets and workflows to fit different projects and organizational needs. Cons One of the biggest drawbacks of Smartsheet is the cost, especially when multiple team members need access to its full features. While the platform offers a lot of functionality, there can also be a learning curve when setting up more advanced workflows and automations. Some features aren't as intuitive as they could be, and the initial setup can be time-consuming. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Excel was no longer meeting our needs of accurately documenting our projects. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM albi M. Marketing Accounting ### "Don't get used to it, they will drop parts with no warning and force change. " 1.0 Overall Rating 1.0 1.0 Ease of Use 2.0 2.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 October 13, 2026 fine up until they forced changes like dropping the card view and dropping the app. See above for the bad ideas Pros it was helpful in card view but the board view does not allow for automatically not showing the nested cards Cons They dropped card view with no warning! and with required showing of nested cards, the interface is too overwhelming. BAD IDEA!! Switched from [Trello](https://www.capterra.com/p/211559/Trello/) IT department asked me to. blah blah blah Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Omar M. Risk Management Consultant Management Consulting ### "Being able to see the audit trail cut our client reporting time by 40 percent." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 13, 2026 We bill by deliverable speed, and Smartsheet cut 6 hours per week from status updates and version reconciliation across our four active engagements. The audit trail gives clients transparency they actually reference during governance reviews. For a two-person consulting team managing concurrent risk assessments, the ROI showed up in month one. Pros Version control alone justified the cost, when three of us updated the same risk register for a financial services client, I could trace every change back to the exact timestamp and author. Conditional formatting flags overdue mitigation tasks without me scanning 80-row spreadsheets manually. Client dashboards pull live data, so I stopped sending revised PDFs five times per engagement. Cons The mobile app chokes when I need to edit formulas during site visits, I've learned to flag items for desktop follow-up instead of fighting the interface. Attaching large compliance documents sometimes requires two upload attempts before they stick. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BK Bartosz. K. Staff Engineer Computer Software ### "Flexible and powerful project management tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 9, 2026 Pros What i like most about smartsheet is its flexibility and ease of use.It combines the simplicity of a spreadsheet with powerful project management features.Its great for task tracking,collaboration,automation and real time reporting.Its interface is intuitive and helps keep teams organized. Cons Sometimes the pricing is abit high for small teams.Some advanced features require additional learning time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Aldo S. Owner and Automotive Technician Automotive ### "Whiteboard job tickets to one shared build sheet." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 5, 2026 For a shop our size, the price is fair, it’s cheaper than dealing with one comeback from a missed deadline. It was easy enough to use that my two techs picked it up in an afternoon. Customer builds don’t get lost in the shuffle anymore, and I’m not stuck chasing people down for updates. Honestly, if you run a small shop, I'd say give it a shot. Pros As owner and tech, every morning I’m juggling customer builds, parts orders, and figuring out which bay each car goes in. Before Smartsheet, that all lived on a whiteboard and a string of texts, and half the time, parts ended up getting double ordered. Now, every turbo kit or tune job is just a row with a status, a due date, and a tech assigned to it. Cons The app is pretty clunky to use if your hands are greasy, the menus are small, so I end up tapping the wrong row every now and then. I ran into one bug where a reminder for a parts pickup didn't go off, but support fixed it for me in a day. Honestly, that’s all pretty minor stuff. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SO silvio O. employee Accounting ### "strumento flessibile e completo per gestire progetti e attività" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 October 4, 2026 Nel complesso ho avuto un’esperienza positiva. Smartsheet mi ha aiutato a organizzare meglio i progetti, monitorare le scadenze e condividere informazioni con il team in modo più chiaro e ordinato Pros struttura simile a un foglio di calcolo, perché rende semplice organizzare attività, scadenze e responsabili. Sono utili anche i dashboard, i report e le automazioni Cons All’inizio Smartsheet può sembrare abbastanza complesso, soprattutto quando si utilizzano formule, automazioni e funzioni avanzate. Anche i fogli molto grandi possono diventare difficili da gestire Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ER.Sangam G. Implementation Project manager Hospital & Health Care ### "Flexible Project Management with Powerful Spreadsheet Style Workflows" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 29, 2026 Overall, my experience with Smartsheet has been positive. It provides a good balance between spreadsheet-style organization and project management features, which makes it useful for planning, tracking, and collaborating on projects. It takes some time to get comfortable with the more advanced features, but once set up, it can make managing complex workflows much easier. Pros What I like most about Smartsheet is its flexibility for managing projects and tracking work. It combines the familiarity of spreadsheets with useful project management features, making it easy to organize tasks, timelines, responsibilities, and progress in one place. It’s particularly helpful when working with multiple projects or team members. Cons The learning curve can be a little steep when using some of the more advanced features. There are also areas where the interface and automation setup could feel more intuitive, especially for new users. For smaller projects, it can sometimes feel like more functionality than is necessary. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Roselyn F. Social Media Management Online Media ### "Very Satisfied." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 28, 2026 My overall experience in smartsheet is very satisfied.For me it's very useful doing my project.i love smartsheet Pros I like the most about smartsheet is you can plan, automate, track and manage the project from the start until you finish. Cons For me there's no problem about smartsheet because i really like how it works , while i'm doing my project. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Ashley M. Researcher Computer & Network Security ### "Easy to Navigate" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 28, 2026 It was easy to use and get others to use. It was easy to collaborate with others on it and see others activity. Pros It was easy to use and navigate even the first time I used it. It was easy to read and see all the times. Cons I wish that it looked cuter and was easier to customize. It would be cool to be able to change app themes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LC Lucy C. Software Quality Assurance Consumer Electronics ### "The grid-powered work engine that bridges spreadsheet and modern project management" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Smartsheet brings order to complex cross-departmental projects by blending the familiar logic of spreadsheets with robust enterprise automation. Pros What stands out about Smartsheet is how effortlessly it handles project workflows. It provides instant ease of use, while tasks and portfolio management tools automate approvals and tracking. It offers great value for money. Cons The Cell and Formula Limits can be complex, experiencing lag or hit system calculation caps. Also, the advanced enterprise capabilities like Control Center is locked behind expensive add-on modules. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/79104/Smartsheet/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Asana vs Smartsheet](https://www.capterra.com/compare/79104-184581/Smartsheet-vs-Asana-PM)[Jira vs Smartsheet](https://www.capterra.com/compare/19319-79104/JIRA-vs-Smartsheet)[monday AI Work Platform vs Smartsheet](https://www.capterra.com/compare/79104-147657/Smartsheet-vs-monday-com)[Trello vs Smartsheet](https://www.capterra.com/compare/79104-211559/Smartsheet-vs-Trello)[Clockify vs Smartsheet](https://www.capterra.com/compare/79104-169607/Smartsheet-vs-Clockify)[Wrike vs Smartsheet](https://www.capterra.com/compare/76113-79104/Wrike-vs-Smartsheet)[ClickUp vs Smartsheet](https://www.capterra.com/compare/79104-158833/Smartsheet-vs-ClickUp)[Notion vs Smartsheet](https://www.capterra.com/compare/79104-186596/Smartsheet-vs-Notion)[Basecamp vs Smartsheet](https://www.capterra.com/compare/56808-79104/Basecamp-vs-Smartsheet)[Zoho Projects vs Smartsheet](https://www.capterra.com/compare/79104-169455/Smartsheet-vs-Zoho-Projects) [GitHub vs Smartsheet](https://www.capterra.com/compare/79104-129067/Smartsheet-vs-GitHub)[Confluence vs Smartsheet](https://www.capterra.com/compare/79104-136446/Smartsheet-vs-Confluence)[Celoxis vs Smartsheet](https://www.capterra.com/compare/5923-79104/Celoxis-vs-Smartsheet)[Airtable vs Smartsheet](https://www.capterra.com/compare/79104-146652/Smartsheet-vs-Airtable)[Miro vs Smartsheet](https://www.capterra.com/compare/79104-128955/Smartsheet-vs-Miro)[Todoist vs Smartsheet](https://www.capterra.com/compare/79104-149339/Smartsheet-vs-Todoist-for-Business)[Nifty vs Smartsheet](https://www.capterra.com/compare/79104-172519/Smartsheet-vs-Nifty)[Evernote Teams vs Smartsheet](https://www.capterra.com/compare/79104-154969/Smartsheet-vs-Evernote-Business)[Teamwork.com vs Smartsheet](https://www.capterra.com/compare/79104-120390/Smartsheet-vs-Teamwork-Projects)[Bitrix24 vs Smartsheet](https://www.capterra.com/compare/79104-113540/Smartsheet-vs-Bitrix24)