# RealGreen Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is RealGreen the right Lawn Care solution for you? Explore 146 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/78106/Service-Assistant/reviews

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RealGreen

3.9 (146)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of RealGreen

Ease of use

3.9

Customer Service

3.8

## Pros and Cons in Reviews

PM

Pranjal M

Key Account Manager - EnterprisesInsurance, 201 - 500 employeesUsed the software for: I used a free trial.

“I liked that it is an all-in-one platform which offers features like scheduling, routing and billing,etc.“

February 3, 2025

MS

Missy S

Customer service representativeChemicals, 11 - 50 employeesUsed the software for: More than 2 years.

“Ie prepay letters not matching prepay amount, charging for each measuring license while also not offering a monthly license option. If a company has one measuring license, you should let them purchase a second one at a monthly rate.“

March 5, 2025

SS

Shivam S

IT ConsultantInformation Technology and Services, 11 - 50 employeesUsed the software for: I used a free trial.

“It helps run a business easily with tools for scheduling, payments, and marketing.“

February 25, 2025

jo

jamie o

Customer Service DirectorEnvironmental Services, 51 - 200 employeesUsed the software for: More than 2 years.

“What I like the least about Real Green is not being able to schedule one job over multiple days.“

February 3, 2026

JS

Jaden S

Office ManagerFishery, 2 - 10 employeesUsed the software for: More than 2 years.

“What I like most is how it has helped our business grow and to schedule, invoice, and record services.“

February 3, 2025

MN

Mark N

PresidentConsumer Services, 2 - 10 employeesUsed the software for: More than 2 years.

“I had been holding out moving to SA5 for a year because I heard of these issues from a friend who had already switched and wasn't happy with these 2 specific changes, He had already been asking the company to make these 2 upgrades for a year, and now I have been asking for a year, and still nothing.“

November 11, 2025

PM

Pranjal M

Key Account Manager - EnterprisesInsurance, 201 - 500 employeesUsed the software for: I used a free trial.

“Also, offers robust CRM features, and provides detailed analytics and reporting.“

February 3, 2025

BL

Benjamin L

OwnerConstruction, 2 - 10 employeesUsed the software for: Less than 6 months.

“Following this, I received a legal demand letter from the company's legal representation, requiring immediate payment or threatening further action.“

December 5, 2025

## Showing most helpful reviews

Showing 1-25 of 146 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jennifer P.  
Administrator  
Hospitality  
Used the software for: 1-2 years

### "RealGreen2025"

February 2, 2025

5.0

Pros

Fairly user friendly, most things are intuitive for the user

Cons

There are a lot of different ways to get to things/do things in SA5

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen!

jO

jamie O.  
Customer Service Director  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

5.0

We have been with RealGreen for years now and always resorted back to this software over competitors

Pros

What I like most about RealGreen is that it is easy to use and everything is laid out in front of you

Cons

What I like the least about Real Green is not being able to schedule one job over multiple days. We do some projects that take several days and need to be able to clock in and out of tickets without completing them.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

Aspire is too detailed and anything you want to use is hidden and behind too many screens

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We have taken note of your comments as we continue to be the best partner for you and your business. -WorkWave

BL

Benjamin L.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Feedback on Negative Sales Approach & Strategy"

December 5, 2025

1.0

When I initially inquired about the product, the sales representative assured me that a trial period would be available, which significantly influenced my decision to consider the software for my landscape and pool construction company. Unfortunately, I was disappointed to learn that the trail period was not provided, contrary to my understanding. Consequently, I found myself in a situation where I inadvertently signed an agreement that I did not fully comprehend, resulting in an unforeseen financial commitment of $8,000. This experience has been quite frustrating, and I strongly advise potential customers to conduct comprehensive due diligence before finalizing any agreements.

Pros

While my experience with RealGreen by Workwave was marred by factors related to the sales tactics, threatening demand letters, the software itself presented itself with several potential advantages that may have benefited me and other users. In my case, I never had the opportunity to truly review and weigh the software's capabilities as I was pushed into a decision, I never meant to make without a trial period. It is important for prospective users to weigh these pros (or cons) against their specific needs and to consider the overall reputation of the company, and the sales tactics they employ, when making a decision.

Cons

From the onset, I clearly communicated my desire for a trial period entering into any long-term commitment. Despite this, I was urged to sign a one-year agreement, which was contrary to my initial request. Following this, I received a legal demand letter from the company's legal representation, requiring immediate payment or threatening further action. To avoid any complications, I ultimately paid the amount requested ($8000) recognizing my oversight in this matter.

Review Source

AR

Aniston R.  
Customer Service  
Environmental Services  
Used the software for: 2+ years

### "RealGreen Review"

February 3, 2026

4.0

I have had a good experience with realgreen, there are times with functions will not work and it can be frustrating

Pros

It is simple to use and I feel like many people can get the hang of it. Everything is always right in front of you.

Cons

There are some features that I would like to have. After the conference I have learned about the texting features which I am excited for.

Switched from

[Aspire](https://www.capterra.com/p/161544/Aspire/)

We wanted to move back to moving RealGreen after realizing it was more beneficial for our company

Review Source

Response from WorkWave

February 23, 2026

Hello and thank you for sharing your experience with RealGreen. We are happy to hear you found Customer Conference informative and exciting! We've taken note of your comments as we continue to make RealGreen a valuable partner to your business. -WorkWave

BS

Brandon S.  
Office Manager  
Consumer Services  
Used the software for: 2+ years

### "It does the job "

February 4, 2025

4.0

It’s been overall pretty good. I consider it a love hate relationship. Does what it needs to do, to be able to function but sometimes can be frustrating not being able to change settings for specific situations.

Pros

Ease of use. Pulling reports and adding customers/programs is simple.

Cons

Lack of some functions. Some reports don’t provide data needed by setting parameters. Usually requires flagging accounts. Some reports seem inaccurate

Alternatives considered

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)

Reason for choosing RealGreen

Already acclimated to it and circumstances prevented us from being able to change.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JK

Justin K.  
owner  
Chemicals  
Used the software for: Less than 6 months

### "Not for me"

March 3, 2025

2.0

Way to complicated for something you can't use without spending the day in the office on the phone with customers.

Pros

Routing and tracking of applications is pretty wicked and seems simple, being able to select jobs and get quick pricing is kinda cool too. Problem is we didn't get to use any of due to all the other issues.

Cons

Very expensive CRM that cant do what a CRM should do: Cant send an estimate - very simply put you cannot send an email or text with an estimate. (This is mind blowing but it gets worse.) Can't send an invoice - Honestly I wish this wasn't true. There is nowhere you can click and send a customer an invoice. You have to call and take a payment over the phone, or use the CAW (customer portal, that's the next issue) CAW Portal - Customers cant login without customer numbers or other issues, you have to send them a link manually for them to get setup. If they want to pay online this is the only option (that doesn't work) and the balance isn't correct, the discounts are not applied correctly, or better yet they have a list of services they are signed up for cant pay for all of them at once only maybe 1 or 2 on the list they could pay. Basically you have to call them to manually take payment.

Switched from

[Jobber](https://www.capterra.com/p/127994/Jobber/)

False promises and better scheduling applications

Review Source

Response from WorkWave

March 5, 2025

Hi Justin - thank you for taking the time to share your experiences. We have noted all of your comments as we work to make RealGreen the best partner to you and your business. Please contact Support for any immediate concerns: (800) 762-0301. Thank you, WorkWave

JG

Jamey G.  
Manager  
Chemicals  
Used the software for: 2+ years

### "Real green needs an overhaul "

February 3, 2025

2.0

Stressful and unacceptable the quality of the product and support had become terrible

Pros

when it worked and if you had an issue they would fix it and tech support knew more about it than I did

Cons

Everytime they improve something it never works and leaves off options we used to have

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)

Reason for choosing RealGreen

The option for adding on service that integrate

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JA

Jesse A.  
Lawn Care Technician  
Consumer Services  
Used the software for: 2+ years

### "An Honest Review"

February 2, 2025

5.0

5 stars for ease of access and use they just need to fix mobile live and update the AMA platform it feels outdated

Pros

Great tech support and awesome speakers. Very informative and thorough

Cons

Mobile live shut downs are a pain! Please fix this!

Switched from

[Service Autopilot](https://www.capterra.com/p/122075/Service-Autopilot/)

I liked service assistant more. Ease of access

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback of RealGreen! We have taken note of your comments as we continue working to be the best partner for you and your business. -WorkWave

HL

Hollis L.  
Owner Diagnostic Specialist  
Consumer Services  
Used the software for: 1-2 years

### "Real Green "

February 2, 2025

4.0

It has honestly been a little frustrating through implementation but ha

Pros

Learning about prepay letters and forms was helpful

Cons

The overall cost seems to outweigh the benefit.

Alternatives considered

[Spraye](https://www.capterra.com/p/238754/Spraye-Software/)[Jobber](https://www.capterra.com/p/127994/Jobber/)

Reason for choosing RealGreen

Originally it was the pricing and user reviews but now we are considering using sprayed instead based off of reviews and pricing increases

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Needed a software geared more towards what we do for work.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen. We are constantly working to be a strong partner for your and your business.

HH

Hillary H.  
Human Resources  
Consumer Services  
Used the software for: 2+ years

### "Best CRM for us !"

February 4, 2025

5.0

They are our main CRM and we appreciate them

Pros

Ease, user accessibility, keeping all of our clients in one place, sales in one place and great reports

Cons

Mobile live was slow for a while but they are getting it together and much better now

Alternatives considered

[HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)

Reason for choosing RealGreen

The synchronization with arborist, lawn and routint

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback! We are so glad to be a partner to you and your business. -WorkWave

AL

Alexa L.  
Office manager  
Transportation/Trucking/Railroad  
Used the software for: 2+ years

### "Best in a lawn care industry"

November 4, 2024

4.0

Our companies been using it for 14 years and overall, we are very happy

Pros

That I can do everything almost in one platform. And if not, they partnered with some great people.

Cons

Sometimes tech-support cannot be very helpful

Alternatives considered

[Field Service Management](https://www.capterra.com/p/212692/GPS-Insight-Field-Service-Management/)

Reason for choosing RealGreen

Overall, at value for money. Can do everything in one product.

Review Source

Response from WorkWave

November 11, 2024

Hi Alexa, thank you for your feedback on RealGreen. We are so happy you are finding success in our product. -WorkWave

JA

Josh A.  
Owner  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Happy customer "

October 17, 2024

5.0

Been a user for a long time and very pleased with the customer service

Pros

We love how fast it is to route customers and post production

Cons

The cost is a bit spendy, it the time savings is worth it

Switched from

[CLIPitc](https://www.capterra.com/p/105509/Clip-Lawn-Maintenance-Software/)

Ease of use, routing, billing, and adding customers is all very simple

Review Source

Response from WorkWave

October 28, 2024

Thank you for your feedback, Josh. We are thrilled you are finding success in our products. -WorkWave

LC

Lexi C.  
Admin and sales  
Environmental Services  
Used the software for: Less than 6 months

### "WorkWave 2025"

February 4, 2025

3.0

Pros

There are a lot of integrations available

Cons

There seems to be a lot of fine tuning still that needs to happen- giving the customers more custom options in settings

Switched from

[Boss](https://www.capterra.com/p/235971/BossMS/)

Ease of use and integration with other products available

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

JS

Jaden S.  
Office Manager  
Fishery  
Used the software for: 2+ years

### "10 out of 10 would recommend!"

February 3, 2025

5.0

The overall experience has been very positive. Great automation. Great support. And Great where you all are headed.

Pros

What I like most is how it has helped our business grow and to schedule, invoice, and record services. We are able to have higher customer satisfaction and become a more transparent business. Also the RealGreen Community & Tech Support has become 100% better since 2020 when I started working with RealGreen. Cheers!

Cons

There is so much I haven't explored yet with automation but that is my fault and how busy I've been as office manager. Looking forward to setting up more automation. Not really any complaints.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are so happy to be a valuable partner to you and your business! -WorkWave

DC

Danielle C.  
Office Manager  
Construction  
Used the software for: 6-12 months

### "LD1342 Honest Review of Real Green Support"

November 9, 2024

5.0

There usually isn't a long wait to speak to a rep and they solve most of my problems rather quickly. The technicians are kind and mostly ready to help.

Pros

I like the simplicity of receiving answers to my problems. I really appreciate that the technicians are knowledgeable and get to my desired resolutions quickly.

Cons

I work late hours most days and the offices for Real Green close too early for my liking. The after hours staff seem to always be rude/not interested in helping, and I stopped calling after hours because my tickets were either not being addressed or they were being addressed much later than if I just called again during normal business hours.

Review Source

Response from WorkWave

November 11, 2024

Hi Danielle, thank you for sharing your experiences with RealGreen. We've taken note of your comments as we strive to be the best partner for you and your business. -WorkWave

TD

Tony D.  
Sales Manager  
Chemicals  
Used the software for: 2+ years

### "Real Green SA5"

February 2, 2025

5.0

Real Green has been fantastic! Great program and customer service.

Pros

Best green industry program on the market hands down! Best scheduling/routing system. This makes scheduling hundreds of stops per day much more efficient.

Cons

Real green has a lot of quirks, but expect that is normal for software that does so much.

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen! We are so happy you are finding success with our product! - WorkWave

AM

Amanda M.  
Customer management  
Consumer Services  
Used the software for: 2+ years

### "Over all a great system "

February 4, 2025

5.0

Overall we have been happy with RealGreen. The move to sa5 was a big plus. The conferences are super fun

Pros

Ease of use and the support and partner integrations

Cons

Some issues that should be easy to fix seem to take forever to resolve

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We are very happy to be a partner to you and your business. -WorkWave

BG

Brian G.  
Owner  
Farming  
Used the software for: 2+ years

### "$500 Amazon gift card"

February 4, 2025

5.0

Very family oriented product and that is great

Pros

Product works very good and is better than any other options out tbere

Cons

It is very pricey and seems to sneakily increase often

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

MC

Michael C.  
Operations manager  
Consumer Services  
Used the software for: 6-12 months

### "Review 1 2025"

February 2, 2025

4.0

New user, just learning. I haven't had anything that has kept me from being productive yet.

Pros

Mostly straight forward and easy to use. Once you find the correct screen.

Cons

Sometimes finding the correct screen can be a chore until I'm more familiar with the system.

Review Source

Response from WorkWave

February 11, 2025

Thank you for sharing your experience with RealGreen. We take careful note of all feedback so we can ensure we are providing the best services for you and your business. Thank you! - WorkWave

SR

Shawn R.  
Assistant  
Public Safety  
Used the software for: 2+ years

### "Would recommend "

February 3, 2025

3.0

Good unless trying to rebrand your company

Pros

Easy to keep all customer info in 1 location

Cons

Hard to make company changes when your company does a rebrand

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback. We have taken note of your comments as we work to be the best partner to you and your business. -WorkWave

LD

Lori D.  
Admin  
Consumer Services  
Used the software for: 1-2 years

### "I heart Real Green"

February 2, 2025

5.0

Was overwhelming at first but after my first conference I fell in love!

Pros

Ease of use and the interface. I also like the call log.

Cons

Nothing really, I love Real Green. Thank you for a great product!

Review Source

Response from WorkWave

February 11, 2025

Thank you for your review of RealGreen! We are so happy to be your partner and that you are finding success with our products. -WorkWave

KL

Karli L.  
Operations Manager  
Consumer Services  
Used the software for: 6-12 months

### "Here to learn! "

February 2, 2025

4.0

Great so far! I am very new to using the system and ready to soak up all I can.

Pros

I am very new to using the system so I can not decide what my favorite or least favorite part is so far.

Cons

I would say that the technicality would be my least favorite. I’m sure once I start using it more I will not be as scared of it!

Review Source

Response from WorkWave

February 11, 2025

Thank you for your feedback on RealGreen and we are here to help as you learn! -WorkWave

ER

Edgar R.  
owner  
Capital Markets  
Used the software for: 2+ years

### "its just meh. "

August 20, 2024

3.0

its been pretty meh. as stated above, some things are glitchy, tech support agents can sometimes have a bad attitude and the monthly price is high when considering all the nickel and diming. The software seems overly robust for what we use it for, were just part of a franchise and cant shop for competitive products unfortunately.

Pros

the fact that there are many reports we can generate.

Cons

how complicated and glitchy things are, the nickel and diming for add ons and the sometimes negative attitude of tech support.

Review Source

Response from WorkWave

August 26, 2024

Thank you for your feedback, Edgar. We are actively looking into all of your comments as we aim to be a positive partner for your and your business. -WorkWave

AB

Andrew B.  
Owner  
Chemicals  
Used the software for: 2+ years

### "Eh could be better "

October 17, 2024

3.0

Eh. We loved the customer service and family mentality but it has gone down drastically.

Pros

The familiarity of the product. Mobile tablets and fast routing

Cons

The price increases over the last 5 years. The unreliable mobile live The system being down constantly

Review Source

Response from WorkWave

October 28, 2024

Hi Andrew - thank you for your feedback. We aim to be a reliable and helpful partner to our customers and have taken note of your comments. Please reach out to our support line at (800) 762-0301 to discuss any further issues. -WorkWave

NS

Nicole S.  
Office Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Very pleased"

October 17, 2024

5.0

Pros

We really like how easy the program is to usem

Cons

The program is quite costly but we've found it works so well we arent thinking of changing.

Review Source

Response from WorkWave

October 28, 2024

Hi Nicole - thank you for your positive feedback and comments. We are thrilled to be a partner for you and your business. -WorkWave

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