# Fleet Cost & Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Fleet Cost & Care the right Fleet Management solution for you? Explore 34 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77670/Fleet-Cost-Care/reviews --- Fleet Cost & Care 4.4 (34) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Fleet Cost & Care Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews RC Robert C ControllerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “At first I was concerned over the growth from Crane Cost & Care to Fleet and then adding in ATOM, but I love the growth, and appreciate the large companies that have made this program so useful.“ April 3, 2020 CT Chris T Operations Manager Construction, 11 - 50 employeesUsed the software for: More than 2 years. “We have all the tools necessary to keep our costs down keep our profit margins high. “ March 31, 2020 Juan H OwnerInformation Technology and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Yes a more time but worth it which then brings us to the tech support which is great.“ April 7, 2020 ## Showing most helpful reviews Showing 1-25 of 34 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan H. Owner Information Technology and Services Used the software for: 2+ years ### "Excellent Tracker of Process" April 7, 2020 5.0 Everytime we have dealt with tech support or a Rep we have never had an issue from solving the problem to giving us options on how to improve what we use or could use. Pros Once it has been set up and customized to your industry it is an indispensable product. Without this, you are wasting both time and money. Set up is what takes the longest to use you can use the "canned" options giving but we decided to customize it to our specific needs. Yes a more time but worth it which then brings us to the tech support which is great. Should we come across a problem it has been answered if not within a few minutes but within 24 hours. Cons When you first get the product it can seem overwellming but its not, just ask and take your time. The other thing is intergration with the 64-bit Microsoft Office platform the emailing feature has issues unless you use the 32-bit function or at least with us. Reason for choosing Fleet Cost & Care This was due to its customizable features and tech support. Review Source Response from Fleet Cost & Care April 9, 2020 Thanks for your honest review Juan. We are glad you have taken advantage of the ability to make customizations to better fit with your internal operations and understand the importance of proper set up and implementation. CT Collins T. Marketing Associate Marketing and Advertising Used the software for: 1-2 years ### "Fleet Cost & Care for Excellence " December 3, 2024 5.0 Fleet Cost & Care is more transparent and determined. Pros Fleet Cost & Care is attentive in controlling all costs and there is accountability. Cons Fleet Cost & Care is reliable and no compromise for services. Switched from [Michelin Connected Fleet](https://www.capterra.com/p/10014311/Michelin-Connected-Fleet/)[AMCS Fleet Maintenance](https://www.capterra.com/p/2072/AMCS-Fleet-Maintenance/)[Smart Fleet](https://www.capterra.com/p/232027/Smart-Fleet/)[FleetCommander](https://www.capterra.com/p/12687/FleetCommander/) The powerful support team that delivers quality services. Review Source PN Paul N. Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "User experience" March 27, 2020 3.0 Pros Ability to track time, jobs and many misc items. Cons Poor job of keeping track of customer notes, project notes, contact information. This software needs a CRM module. To many list menu's. It has a clunky feel. Review Source Response from Fleet Cost & Care December 15, 2020 Thank you for your honest review Paul. We are working hard to redesign the user experience of the software and we are addressing some of the items you mentioned during the design process. I have reached out to your Customer Success Manager to alert him of your concerns and he will reach out to you. Paul - I wanted to follow-up with you to let you know we recently release Sales Assistant, which is a new functionality with CRM capabilities. Please reach out to your Customer Success Manager or check out our website to learn more. SR Seren R. IT Services Associate Insurance Used the software for: 1-2 years ### "The Remarkable Fleet Managing App" November 24, 2024 5.0 Fleet Cost & Care makes all fleet details recorded and easy follow up. Pros Fleet Cost & Care incorporates all the costs that one requires for fleet management Cons Fleet Cost & Care has no dislike because of its excellent performance. Switched from [Driveroo](https://www.capterra.com/p/189322/Driveroo-Fleet/)[FleetCommander](https://www.capterra.com/p/12687/FleetCommander/) The service delivery for the tool is excellent and well supported. Review Source KC Kristin C. Director Construction Used the software for: 2+ years ### "Kristin Chose- Ideal Crane Rental, Inc. " March 31, 2020 4.0 Generally great. Pros The product is easy to use and greatly organized our processes and rental fleet. Cons We often go with what's offered as changes are cumbersome and take a long time for responses to implement. Alternatives considered [Point of Rental Software](https://www.capterra.com/p/29074/Point-of-Rental-Software/) Reason for choosing Fleet Cost & Care Yes, do to FCC being able to work with us to design rental fleet tracking along with crane capabilities. Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for taking the time to write a review Kristin. It is great to hear our software allowed you to streamline your operational processees. We glad you have taken advantage of some customization projects with our development team too. SP Shara P. Director Of Business Operations Construction Used the software for: 2+ years ### "FCC Partner Not just Vendor " February 5, 2020 5.0 FCC is a partner helping meet all systematic or training needs that TNT requires. FCC's enterprising methods allows TNT to focus on daily business. TNT knows that the/our software which manages so many of our operational processes is reliable, supported and prepared to evolve as our organization does. We look forward to the continued partnership. Pros FCC allows for daily operations to be streamlined. With minimizing duplicate data entry, physical paper chasing and the compartmentalization of all JOB or WORK ORDER details FCC has provided immediate ROI's to our organization. FCC software allows an organization to use as much or as little functionality based on what suits their independent business operations. FCC does not "box" an organization into changing the organizations practices, processes to fit the way the software works but offers offers a dynamic, flexible, room to grow platform that works in favor of the organizations practices. Cons In the initial implementation stages of FCC, dispatch departments were the most vocal regarding their "CON's". Dispatch did not favor the UNIT/PEOPLE portion due to key stroke efforts and the inability of people/unit tethering. However, once FCC became their new habit and dispatch saw their key strokes return value at the end of the Job process these CON's dissipated. Review Source Response from Fleet Cost & Care March 30, 2020 Thank you for your honest review Shara. We appreciate our partnership with TNT! DG David G. Operations Manager Construction Used the software for: 2+ years ### "Software only held back by support" April 3, 2020 4.0 Overall I like the software and what it can do. I wish customer service was more flexible to learn how we use it day to day and how small changes could save us hours each month in doing things. Pros Its ease of use for tracking equipment on jobs, service, and cost. Cons The software was built and based on crane rentals. Small changes/updates could make it so valuable for any size fleets of construction equipment other than cranes. Many items were built from the original version that could be updated to serve many more uses and expand the market implementation and acceptance. Many times these ideas are shot down by customer service or never implemented because it doesn't conform to what the system was originally designed for or we never hear back from them. Reason for choosing Fleet Cost & Care It has a lot of features we use every day to save time and get more done. Review Source Response from Fleet Cost & Care April 6, 2020 Thanks for the honest review David. We are happy you are finding use out of equipment utilization and availability features and their effects on operational costs. We have been working hard to improve our customer support department by adding staff and empowering our Customer Success Managers to discuss development requests with our Dev team. MH Morgan H. Corporate Training Manager Construction Used the software for: 2+ years ### "NexGen & ATOM" January 28, 2020 4.0 Again, the turn around time for billing and payroll with the use of ATOM completely changed our business. We certainly do not miss the mounds of paper on our desks! Also, the reporting value that NexGen offers works great with SSRS and Power BI. We have drastically cut down on the amount of time spent manually sourcing data. Pros First and foremost, we like that our billing and payroll can be turned around within hours with the use of ATOM and electronic tickets. The benefits are immeasurable! We also love that the Fleet Cost & Care team is always willing to help us in coming up with enhancements/customizations to increase overall efficiency or solve a recurring problem. Cons As the Corporate Training Manager, I wish they had more ready-made training material. I make all my own from scratch. Reason for choosing Fleet Cost & Care The payroll system and it's ability to handle complex union agreements was the first big selling point and a major factor in our decision. Review Source Response from Fleet Cost & Care March 30, 2020 Thank you for your thorough review. We are glad our system allows you to get paid quicker! We are currently working on producing more training materials that will be available to all customers. SE Sarah E. Office Manager Construction Used the software for: 2+ years ### "Great System" March 27, 2020 4.0 it has been great aside from a few glitches here and there, but help always responds right away to help get through the issues. Pros We love the ease of using Atom and being able to speed up the billing process and get accurate invoices out faster. We are just starting to utilize the reports to gain more insight on what is really going on within our company. We were able to adapt the schedule to be similar to how we scheduled in the past. Setting up billing codes was the biggest struggle for us when starting to implement the system. Also, getting our sales team used to imputing their quotes daily is an ongoing struggle with their paced job. Cons Not being able customize the schedule rows and columns like you can in excel. Review Source Response from Fleet Cost & Care March 30, 2020 Thanks for your review Sarah! I am glad that you and your team are benefitting from quicker invoicing and are beginning to use more of the reporting features. We appreciate your feedback on the scheduling screen. We are currently working on several upgrades to the UX. John A. Outside Sales Representative, Cranes Construction Used the software for: 6-12 months ### "Outstanding Software Product " April 3, 2020 5.0 My experience has been very good with the product, the portability & the data collaboration are excellent Pros Real time data, highly functional, completely portable, handles all field functions quite well, Quotes, Scheduling, Rental, Maintenance. Cons I haven’t found any negatives from it, In my scope of work and range of its functions. Review Source Response from Fleet Cost & Care April 6, 2020 Thanks for the positive review John. It's great to hear you found success in our mobile application and enjoy the additional data points Fleet Cost & Care software tracks compared to your previous system. MC Mike C. Controller Construction Used the software for: 2+ years ### "Nexgen" March 31, 2020 5.0 Key the data once and populate multiple reports. Pros The efficiencies it creates, and the variety of management reports. Cons Nothing. There so much information available to you that you can't help, but make better decisions. Review Source Response from Fleet Cost & Care April 2, 2020 Thank you for the great review Mike. Our team is happy to hear our software enables you to make better business decisions. RB Randy B. CFO Construction Used the software for: Less than 6 months ### "real user" March 31, 2020 4.0 Pros Ease of use with remote users. Multi users able to sign on at one time Cons cumbersome for internal billing. needs a better financial Bolton partner Alternatives considered [BrightSide](https://www.capterra.com/p/168870/BrightSide/) Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for the review Randy. Happy to hear that you enjoy the ease of use with our Atom mobile app. We would like the opportunity to work with you on speeding up your billing cycle, we think we can offer impactful best practice tips for your team. DF DAVID F. Controller Construction Used the software for: 1-2 years ### "Review of Fleet Cost & Care " March 31, 2020 4.0 Overall good...customer support is good however when you send requests for software updates or fixes it takes way to long to get these into software when it is something that is really needed Pros Flow of information in the purchases, inventory and voucher process.... Cons Difficult to make changes to transactions when closed....should be an easier way to override. For example when a parts order to a customer is billed...it doesnt allow you to make changes to the PO / Voucher unless the Parts Order to the customer is opened back up. Generally invoices from our vendors always follows the invoice we sent to our customers so this is an issue Reason for choosing Fleet Cost & Care I didnt choose, was prior to my employment Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for your honest review David. We are pleased you are seeing your information flow more efficiently during the purchasing process. Our support team is here for you. Our team has grown to better accommodate our customer's needs, we hope you will see this in future support request scenarios. MM Matt M. Field Engineer/Sales Machinery Used the software for: 2+ years ### "Five Star Company with an Allstar Cast " March 31, 2020 5.0 User Friendly Quick and easy to learn and implement in to your daily work/sales cycle. Staff are passionate, readily available and some of the most knowledgably folks in the industry Outstanding company with with an even more outstanding work force that exudes passion for their work and passion to customer service. Pros User Friendly Quick and easy to learn and implement in to your daily work/sales cycle. Staff are passionate, readily available and some of the most knowledgably folks in the industry Outstanding company Cons Spell check in Nex Gen would be nice, especially when creating quotes for submission to clients Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for the great review Matt. We are currenlty working on spell-check functionality for our software. DG Dustin G. Project Manager & Sales at Hill Crane Service, Inc Dustin@hillcraneservice.com Construction Used the software for: 2+ years ### "Fleet Cost and Care provide logistic and billing solutions" March 26, 2020 5.0 Pros The software is easy to use input the data for each project in the fields we need to perform our work at the best service possible. After the project the billing is easy to perform after the quote has been created to job and the job is complete. Accounting wise this streamlines our invoicing getting is paid quicker which is the most important aspect of the business. Cons No cons with this system it significantly increased production of work and billing Review Source Response from Fleet Cost & Care March 30, 2020 Thanks for your review Dustin! We aprreciate the feedback and are thrilled you find great benefits on the billing end. We really believe our software accelerates the billing and payment cycles of our customers. CT Chris T. Operations Manager Construction Used the software for: 2+ years ### "Fleet Cost & Care Works Great " March 31, 2020 5.0 Very Satisfied!!!! Pros Fleet Cost & Care works great for our business to keep track of our daily operations and expenses, this software has really streamlined our company. We have all the tools necessary to keep our costs down keep our profit margins high. Thank you Cons So far any issue I have had has been resolved, thanks for the great customer support!!! Review Source Response from Fleet Cost & Care April 2, 2020 Thank you for the great review Chris. Helping reduce costs and increase profit margin is one of our top missions. We are glad you are satisfied with our software and find it beneficial to your company's operations. KG Kim G. Vice President Construction Used the software for: 2+ years ### "Feedback" April 7, 2020 5.0 Pros The program is easy to use and self explanatory. It has helped our company to remain more organized and efficient . Cons When there are new update requirements it should be more self explanatory on what we need to do. Review Source Response from Fleet Cost & Care April 9, 2020 Thanks for your review Kim. We are pleased to hear your operation is enjoying greater organizational efficiency and that you find our software easy to use. We are working hard improve our communication around software updates. Please refer to our program change log on our website's support page as well as your Customer Success Manager to help understand new aspects of your system. KI Kelly I. Controller Construction Used the software for: 2+ years ### "Crane review " March 31, 2020 3.0 Works for our needs now but not very customizable. Pros Streamline our company and better access to project information. Cons Got the software 6 years ago at that time it was advance for us but they need to make more advancements. There reporting systems needs enchantment and it should be a web based product. Reason for choosing Fleet Cost & Care Other crane companies recommend. Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for the review Kelly. We are glad you found success with our product in terms of providing your better operational transparency. We do offer some web based reporting services now and would be happy to discuss them with you. MK Mark K. Operations Manager Construction Used the software for: 2+ years ### "Ease of use" March 31, 2020 4.0 I enjoy the system. It did not take long to learn the system. Pros It is easy to find projects and equipment when you need to look them up for future project. Also for tracking the maintenance of equipment Cons Customer service. It is hard to get a person on the phone Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for your review Mark. We are glad our products enable you to understand your equipment availabilty better as well as status of your maintenance activities. I am sorry to hear about your troubles with customer support. Our support team has grown in the last, in an effort to speed up turnaround time on support requests. KF Kristina F. accounting specialist Construction Used the software for: 6-12 months ### "Accounting perspective" March 26, 2020 3.0 Pros Seems to be working right now but wish it did more things we were promised. Cons Mechanics and Operator getting use t the software. Obstacles The administrator should be able to make any changes once a job is set up and you cannot. Switched from [NOVAtime](https://www.capterra.com/p/125704/NOVAtime-4000/) We thought it would help track jobs Review Source Response from Fleet Cost & Care May 18, 2020 Thanks for taking the time to write a review Kristina. We appreciate your honest feedback. Our development team is constantly working on improving all aspects of our program, I hope that some of our new developments will align with your expectations soon. There are many ways to use our software to track different job details and trends - your account's customer success manager should be able to help guide you to a better understanding. RC Robert C. Controller Construction Used the software for: 2+ years ### "Growth has been a reward" April 3, 2020 5.0 At first I was concerned over the growth from Crane Cost & Care to Fleet and then adding in ATOM, but I love the growth, and appreciate the large companies that have made this program so useful. Pros Perfect timing to move into paperless, once we got through set-up and training, we appreciate the efficiency of ATOM. Cons The various set-ups of databases and the re-training how we use to do it to how it needs to be done. Review Source Response from Fleet Cost & Care April 6, 2020 Thanks for your review Rob. We appreciate your feedback. We are thrilled you have found increased efficiency as a result of implementing the Atom app. AS Arek S. Systems Manager Oil & Energy Used the software for: 2+ years ### "Overall an all encompasing Crane/Transport system" March 26, 2020 5.0 Pros I like the many features it has to complement the entire business cycle for crane and heavy haul transportation. Everything from asset tracking to the final invoice is well handled. The support team is great and our account manager is always there for us. Cons The user interface is a bit aged but they are working on it and promise to update it soon. Review Source Response from Fleet Cost & Care March 30, 2020 Thank you for your review Arek. We are pleased that you make use of our end-to-end functionality. We are indeed working on the UX and are looking forward to those upgrades. CJ Carl J. General Manager Construction Used the software for: 2+ years ### "FCC review" March 31, 2020 5.0 Great Pros It works good for the industry we are in, It was designed by Crane Guys for Crane guys Cons Some reports are hard to get , we still have to do work around's to build some spread sheets Review Source Response from Fleet Cost & Care April 2, 2020 Thanks for the review Carl. Happy to hear that our software fits well within the crane industry. We have deep roots in crane & rigging and proudly serve companies like yours all over the world. We do have lots of comprehensive reports. We would be happy to provide support on how to make retrieving the data you need easier. JV Jill V. Accounting Construction Used the software for: 2+ years ### "Easy to Use Dispatch Software" March 27, 2020 4.0 I have had a good experience as it was easy to use and learn Pros I love the reports that it is able to produce Cons Some things we have had to do a lot of customization reports for which I think should have been already available Review Source Response from Fleet Cost & Care March 30, 2020 Thanks for your review Jill. We are glad you are finding that the reporting options are providing you with valuable information. We also understand that some times custimizations need to be done, but hope that in the end you are happy with those reports tailored to our operational needs. JH Jeff H. VP of Operations Utilities Used the software for: 2+ years ### "FCC Review" March 26, 2020 5.0 We are able to look at data several different ways and export to excel for further analyzing. Pros The FCC software has many features that we have not explored yet. We (me) are learning everyday. Cons Ability to change terminology to our business term. I understand it would affect all users due to support and common terms built for the crane industry. Review Source Response from Fleet Cost & Care March 30, 2020 Thanks for the review Jeff. Our software has many robust reporting features and we are glad your company is taking advantage of them. Talk to a Capterra advisor for free and get results within 15 minutes.