# mHelpDesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about mHelpDesk Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more. Source: https://www.capterra.com/p/77264/mHelpDesk --- # mHelpDesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) mHelpDesk ## What is mHelpDesk? mHelpDesk is a cloud-based software designed for field service businesses that helps automate first customer contact, streamline service-based businesses, and more. The software's scheduling and dispatch tools efficiently manage technicians' schedules and track their progress in real-time. Integrated invoicing and billing simplify payments, ensuring faster transactions. mHelpDesk enhances customer communication with automated appointment reminders and updates. ## What is mHelpDesk used for? [Scheduling](https://www.capterra.com/scheduling-software/)[Employee Scheduling](https://www.capterra.com/employee-scheduling-software/)[Business Management](https://www.capterra.com/business-management-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 824 user reviews Reviews sentiment Positive 84% Neutral 8% Negative 8% Pros & cons Simple onboarding and navigation Flexible interface and forms Persistent glitches and errors Slow and unstable performance Contact vendor for pricing Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Electrical Contractor / 2026 - Field Service Management / 2026 - HVAC / 2026 - Maintenance Management / 2026 - Plumbing / 2026 - Roofing / 2026 - Service Dispatch / 2026 - Work Order / 2026 - Landscape / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for mHelpDesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mhelpdesk.com&name=mHelpDesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### mHelpDesk 4.3 (824) VS. [4.6 (5,232)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price Contact vendor Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (782) Ease Of Use 4.7 (5,232) Value For Money 3.9 (377) Value For Money 4.5 (4,992) Customer Service 4.4 (724) Customer Service 4.6 (5,007) ## mHelpDesk alternatives [4.6 (1,456)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (450)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars Highest Rated [4.7 (2,740)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/) Starting price $60.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/77264/mHelpDesk/alternatives/) ## FAQs about mHelpDesk Overview ### What problems does mHelpDesk solve? mHelpDesk solves scheduling chaos, lost service data, duplicate paperwork, and slow invoicing by centralizing dispatch, work orders, customer records, estimates, billing, and field updates in one customizable system. Small service businesses, dispatchers, office managers, technicians, and owner-operators benefit most from better job tracking, calendar visibility, and faster payment collection. Answer based on 604 reviews Overview ### Which roles and teams benefit most from mHelpDesk? mHelpDesk is most used by owners, presidents, and other business leaders who need visibility into field service operations, scheduling, and invoicing. Office managers, administrators, and operations teams rely on it to dispatch technicians, manage customer records, and streamline billing, while service managers use it to track jobs and improve response times. Answer based on 667 reviews Overview ### What company size and industries is mHelpDesk built for? mHelpDesk is designed for small and midsize businesses, with small businesses making up 91% of reviewers and construction the top industry at 30%. It also serves consumer services at 17% and computer software at 8%, fitting field service professionals, HVAC businesses, home service providers, and design firms handling scheduling and billing. Answer based on 824 reviews Features and Usability ### What are the key features of mHelpDesk? mHelpDesk includes core field service features like job scheduling, work order management, quotes/estimates, and invoice management. Differentiating features include QuickBooks integration, mobile apps with signature capture and field payments, customizable forms and fields, and customer portal access for service requests, updates, and payment tracking. Answer based on 437 reviews Integrations ### Which third-party tools and platforms does mHelpDesk integrate with? mHelpDesk integrates with 10 third-party tools, with reviewer-confirmed connections to QuickBooks Desktop Enterprise and QuickBooks Enterprise. Official catalog integrations also include QuickBooks Online, Google Calendar, Google Workspace, Mailchimp, PayPal, Stripe, Twilio, WordPress, and authorize.net, covering accounting, scheduling, communications, payments, and website workflows. Answer based on 34 reviews Getting Started and Support ### How easy is it to onboard and train a team on mHelpDesk? mHelpDesk offers onboarding through live online sessions, webinars, videos, and documentation. Reviewers say most teams get started quickly, especially field staff and nontechnical users handling daily work orders, while admins and companies needing customization, pricing setups, or integrations typically face a longer learning curve and benefit from guided training. Answer based on 32 reviews Getting Started and Support ### What customer support options does mHelpDesk offer, and how do users rate the experience? mHelpDesk offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support as friendly, patient, and quick to respond, especially during setup and training. Some reviewers, however, report slower follow-up on unresolved issues, inconsistent guidance, and frustration when complex technical problems were not fully addressed. Answer based on 437 reviews Security ### How does mHelpDesk handle data security and access control? mHelpDesk uses offline saving to keep work secure and supports permission-based visibility, such as hiding confidential details from technicians and letting users view schedules only with permission. Reviewers also report access-control gaps, including limited user-permission levels, buggy security settings, missing multi-factor authentication, and cases where employees could edit or delete critical information. Answer based on 13 reviews ## Pros and Cons Simple onboarding and navigation 91% positive reviews out of 181 Most reviewers describe ease of use as a major benefit, highlighting straightforward setup, intuitive navigation, and a gentle learning curve even for less tech-savvy users. Persistent glitches and errors 65% negative reviews out of 97 Some reviewers report bugs and issues frequently disrupt workflows, with recurring glitches, unresolved errors, and slow problem resolution affecting reliability. Flexible interface and forms 85% positive reviews out of 78 Most reviewers appreciate customization, allowing them to tailor layouts, templates, and fields to match unique business processes and requirements. Slow and unstable performance 72% negative reviews out of 57 Most reviewers find performance and speed problematic, mentioning frequent slowdowns, lag, and instability, especially with larger data or on mobile devices. Shaq G Assistant manager, 51 - 200 employees. "When I am struggling and I am trying to reach it for help it can be a delay sometimes and I am on a time crunch a lot so sometimes it reflects on me negatively" Affordable small business solution 86% positive reviews out of 42 Most reviewers indicate small business use is ideal, noting affordability, scalability, and features that help organize and grow smaller operations efficiently. Limited and weak reporting 60% negative reviews out of 35 Some reviewers describe reporting as limited, citing difficulty generating detailed or custom reports and insufficient business management insights. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Mobile Access 4.3 (16) 50.00% of 16 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 4.8 (13) 53.85% of 13 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Alerts/Notifications 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Quotes/Estimates 4.0 (7) 42.86% of 7 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Real-time Scheduling 4.0 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Based on availability, instantly confirm or deny a request when a new booking is made Reporting/Analytics 3.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data mHelpDesk 159 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Take, upload, and/or edit photos in a system (i.e. rotate, add lines/shapes, captions, etc.) System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Schedule appointments via a calendar Manage the process of evaluating documents or requests submitted for approval Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Generate rule-based quotes for clients automatically Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Automate recording of time to reduce human error Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Helps automate and manage information, tasks, and procedures by establishing routines and patterns associated with processes Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Schedule the calibration of instrumentation and maintenance requirements Create and manage digital catalog of products/services with their details, specifications, and price Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Create and store comments and/or choose from pre-added comments in the system Specialty inspections for commercial buildings/properties and systems such as HVAC, electrical, roofing and building structure, etc. For commercial and industrial purposes Identify component attributes like servers, hardware, software, and manage relationships across all services Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Collection of data related to the costs associated with various items, products, services, or activities Process to track, record, and analyze expenses that occurred over the entire duration of a given project Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Track products that are for sale at a reduced price or part of coupon promotions Manage sending personnel and resources to a site as needed Store, manage, and track all electronic documents in a centralized location Assemble applications and processes by dragging over and arranging pre-built components Electronically collect payments for goods or services Digitally sign online documents Manage, store and organize emails within the system or via third-party apps Reminders sent via email Electronic storage of staff/employee contact information and job status in a centralized repository Track employee schedules, availability, and performance across projects and tasks Assign working shifts or tasks to employees based on their availability Manage procedures that ensure organizational equipment remains in working condition Monitor and maintain equipment used to manufacture and deploy products and services, and to reallocate assets where needed Track the location of specific equipment at all times Estimate expected cost based on various factors before a project begins A list of events with their respective dates Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Store and access documents, forms, and photos in one centralized place Plan, manage, and track the financial activities of an individual or organization Centralized database to track details of fixed assets such as depreciation and maintenance scheduling/history Management of commercial motor vehicles for work-related purposes Primarily serving commercial or industrial locations needing electrical work Software designed specifically for HVAC companies Specifically for mechanical devices such as vehicles, factory equipment, and tools that include ductwork Serving plumbing industry professionals Store, manage and track all forms in a centralized location Track and manage the day-to-day operations of all franchise locations. System to support the positioning, navigation, and timing (PNT) measurements of an object or individual Track grounds activities done in the field Automatically find mutually available meeting time slots across multiple calendars Information, data and reports that are being tracked over time Manage and track all disruptions and incidents Track and manage inspections for worksites, vehicles, and/or equipment to remain compliant with industry standards Activities related to the initial admission of a charge into the organization's care Track interaction history by documenting conversations for contacts Cross-checking financial records with physical inventory counts and records Monitor product stock levels Track and manage inventory levels to maintain proper supply Maintain and control the stock level of inventory Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage irrigation equipment and trends Managing inventories and tracking changes to hardware and software configurations Calculate total itemized costs, including initial costs and any changes Manage and track all job information and associated tasks Planning and managing the execution of tasks or jobs within a computer system, network, or other automated environments Track and visualize the status of an ongoing job and the time spent on tasks or projects Establish procedures for monitoring locations of keys Track, manage, and standardize customer rates for services performed by technicians Edit images and create drawings with computer-aided design (CAD) tools Store information about leads or contacts and track, manage and nurture them throughout the sales process Identify the physical location of an individual, asset, device, etc. Schedule predetermined or ad hoc maintenance services and labor requests Software specialized for manufacturers to track work orders, bills of materials, and manufacture orders to help streamline operations Access software remotely via mobile devices Notifications via mobile devices Access the system via a mobile application Capture signatures via mobile devices Manage and support multiple locations Different tiers of pricing and billing for different employees and situations Track employee and task times without internet connection Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Book meetings and appointments through a website or digital platform Track/log the amount of time employees worked per job using a timer Track employee and task times using internet connection Manage and track customer orders for goods, investments, or any other purchases Swipe a credit card or manually process payments while with the customer in the field Accept, record, and reconcile financial transactions Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Calculate rule-based prices for a product/service Tool used to determine accurate pricing and product eligibility for borrowers Plan and coordinate all the resources, costs and time needed to execute assignments Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity Integrates with QuickBooks Generate quotes or estimates for customers Receive data and information in real time Active reporting of data and metrics Based on availability, instantly confirm or deny a request when a new booking is made Schedule repeating appointments based on a duration of time Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Timed notification for any upcoming task, deadline, appointment, or activity Create estimates for repairs to send to customers Organize repair tickets, track progress, severity, and repair history Summarize findings and add the information to the beginning or end of reports View and track pertinent metrics to find patterns and gain insights from data Inspection/examination of the condition of a residential property or home Tracking, organizing, and controlling retail inventory throughout the supply chain and sales process Plan daily routes to optimize employee scheduling and provide directions Plan availability and assign specific time slots for tasks and resources Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Track work performed and resources used for past customers, sites, or assets Set and monitor service level agreements to ensure timely response and resolution Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Manage all supplier data and operations Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues Track and manage employee's work hours to improve payroll accuracy Log and record hours worked and costs spent to assist in billing and invoicing Measure and track time including hours worked and paid time off (PTO) Request, track, and manage time off requests and vacation time Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. Manage and track operations and inventory within warehouses Track the duration and expiration of warranty as well as any obligations under that warranty Create a new work order Creating, assign, and track jobs and/or tasks for work orders Alter the default workflow to meet your organization's needs Get Advice We can help you find the software with the features you need. Features 4.0 (570) 4.0 Based on 570 reviews ## Pricing Value for money 3.9 (377) ### Starting price Contact vendor for pricing Free trial available Value for money 3.9 (377) 3.9 Based on 377 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Stripe](https://www.capterra.com/p/123889/Stripe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (724) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (724) 4.4 Based on 724 reviews ## User reviews Overall rating 4.3 Based on 824 reviews Filter by rating 5(480) 4(205) 3(70) 2(23) 1(46) Mentioned topic Sorted by most recent BT Benjamin T. IT-Systemadministrator Telecommunications ### "Works fine but has some annoying issues" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 0.0 0.0 Likelihood to Recommend 3/10 April 18, 2026 overall im satisfied but not really impressed. it works for what I need but there is definitely room for improvement. Pros easy to use for basic scheduling and job tracking. helps keep things organized. decent features overall and works fine for small teams. notifications are helpful when they work properly Cons some bugs and small issues here and there. support can be slow. not everything is very flexible especially payroll and compliance. price could be better for what it offers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Andy M. Senior Account Executive Health, Wellness and Fitness ### "Very usefull tool" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 12, 2025 I use it when I need to track time within my team. When I need to check my own or my team's schedule for a specific day. Pros mHelpDesk is a very easy tool to use on a daily basis and is very easy to start with. I can't recommend it enough. Cons I don't have any negative reviews to make avec mHelpDesk. It helped me on numerous occasions and I haven't had any problems with it. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MH Mohamed H. engineer Airlines/Aviation ### "Friendly Interface" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 May 15, 2025 Working with mHelpDesk is generally smooth and efficient, offering a user-friendly experience with powerful tools for managing field service tasks Pros The platform offers robust tools for job scheduling customer, management, invoicing, and real-time job Cons there is a small performance issues, like occasional glitches and slowdowns which may hinder effenciency. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BB Brittany B. Sales Representative Consumer Services ### "MHelpDesk is awesome! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 6, 2025 Pros My help desk is easy to use and quick to learn how to use for new staff Cons I wasn't able to use it for very long as I switched to another location Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JB Joel B. Partner Computer & Network Security ### "Good Product Good Support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 April 29, 2025 Helpful their support is good when you need help or have questions. Pros It is easy to use and it can be used across devices from computers to mobile devices. Cons Less of a specific con of the software but just nature of the needs. There is a lot of data to have to fill out. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Aleksandar T. Risk and Fraud Team Leader Marketing and Advertising ### "It's fine, would recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 April 22, 2025 I can't really say something here, it's overall good but there are things to be asked for, I have only used it to review chats. Pros The tags that I can use to narrow down cases handled by support. It's really useful for my day-to-day documentation checks. Cons The dark mode isn't sufficient and I dislike the part where anyone can get into our chat as a verified user but I'm not sure if it's just our integration. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LH Lyric H. Operations Management Entertainment ### "Does what it advertises" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 April 10, 2025 Pros Ease of use, simple platform to navigate. Cons Lack of updated features and not as many updates Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BL Brian L. Partner Operator Engineer Information Technology and Services ### "Keep things running smoothly in your business!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 27, 2025 Mhelpdesk has been a good overall product for us to use for work order processing and inventory tracking, which helps us keep peace of mind! Pros The ability to have clients log right into the portal and open tickets has been a huge plus! Cons We are still waiting for a multi-authentication tool for office logins, so this is my least favorite point. Alternatives considered [QuickBooks Time](https://www.capterra.com/p/151722/TSheets/) Reasons for choosing mHelpDesk After reviewing the products we felt Mhelpdesk had the best options for us at the time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AR Austin R. Local VP of Operations Staffing and Recruiting ### "Great help from better people" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 March 16, 2025 Pros Very communicative and thorough. Regardless of the situation. Cons Some (very infrequent) issues felt as if they were blamed on the reporting branch before the key issue was resolved. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RH Rosie H. IT Support Business Supplies and Equipment ### "No mHelpDesk! " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 6, 2025 Not very good, don’t like how it is. Promises a lot but puts out nothing. Pros There isn’t much I did like about mHelpDesk. Cons Software kept crashing a lot, didn’t really like how it all ran. They don’t work on weekends!!!???? It’s a no from me Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/77264/mHelpDesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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