# AutoFluent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is AutoFluent the right Auto Repair solution for you? Explore 113 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/77240/AutoFluent/reviews --- AutoFluent 4.7 (113) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of AutoFluent Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews CJ Charlotte J Business ManagerAutomotive, 11 - 50 employeesUsed the software for: More than 2 years. “Great customer service, prompt response time, ets“ February 11, 2025 JP Jerry P Business owner/constructionConstruction, 2 - 10 employeesUsed the software for: I used a free trial. “Which again my only complaint that I found so far and briefly speaking customer service is not very responsive with Live help let me connect you here let me connect you there don't have time for that“ February 22, 2021 SR Spencer R Account ManagerMachinery, 11 - 50 employeesUsed the software for: 6-12 months. “Very informative and direct.“ April 27, 2025 KB Kelly B office supervisorAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “The customer support Team is extensively trained and unified in helping pin point the trouble and helps to understand how to get the best use and resolve in using daily. “ January 24, 2023 SS Sukhdev S MechanicAutomotive, 2 - 10 employeesUsed the software for: More than 2 years. “They are very helpful when we need them.“ February 14, 2025 ## Showing most helpful reviews Showing 1-25 of 113 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer manager Used the software for: 2+ years ### "4 years+" December 26, 2017 1.0 Pros when it works, it's great. but never work properly since day one. the Total amount of dollar never worked. Cons Canadian tax is never correct, paid for support and problems never solved. contact support never answer calls, online chat takes over an hour to connect to a person, and if you are away for couple minutes, they disconnect you. in other word you can never fix an issue. even you paid for support they never fix the problem and next time when support expires you will NEED to pay again!!! But not fixed!!!! Garbage company! Review Source Response from TABS February 2, 2018 We're sorry to hear you've had trouble with our software that you have been using for 4 years? Hundreds of satisfied Canadian shops use AutoFluent, and we are completely confident that we can handle your taxes. While our goal is to answer calls as they come in, high call volumes occasionally lead to wait times over 30 minutes. Please contact us to resolve your issue as you have provided no customer name for us to contact you. CJ Charlotte J. Business Manager Automotive Used the software for: 2+ years ### "Best Software for Busy Shop" February 11, 2025 5.0 Great customer service, prompt response time, ets Pros Ease of use, making our job easier throughout the process of writing work orders, quotes, balancing Cons I have no cons about AutoFluent! Everything is top rated Switched from [Databox](https://www.capterra.com/p/154024/Databox/) Needed a system to bring us into the current technology. We switched from Data Lube which was not on the list Review Source KL Kayla L. Assistant to the General Manager Automotive Used the software for: 2+ years ### "Excellent Program with Fantastic Customer Support" December 16, 2019 5.0 We've had a great overall experience with Autofluent. Pros Customer Service is so easy, quick and thorough with Autofluent. They make it simple to contact someone, I always get a prompt response, and I never have to repeat the issue like I do with other companies who transfer you through to 9 different support techs. Any time we've run into a glitch (which has been minimal), tech support is quick to respond and get it handled and then follow up and make sure that we are still happy. They have taken small suggestions and implemented small changes where it would make life easier, but still hold true to their software and it's consistency, not making unnecessary changes constantly. They always have a suggestion for fixing issues and are always incredibly helpful. I would highly recommend this program. In the three years we have been running Autofluent, it has greatly increased our ability to track parts, cores, sales, tech hours, etc. We feel like we have invested in a quality program. Cons The WO screens are very involved. There are a lot of items that can be clicked or changed or modified and when training someone, it makes it difficult to train and trust that they won't change something they shouldn't. However, with the ability to track and report so many items, it's is often that this mistakes can be caught and fixed. Alternatives considered [NAPA TRACS](https://www.capterra.com/p/61551/NAPA-TRACS/) Reason for choosing AutoFluent Because of the ability to control functions, like parts and labor matrices and track reports. Review Source SS Sukhdev S. Mechanic Automotive Used the software for: 2+ years ### "Owner of auto repair shop" February 14, 2025 5.0 I have been with then for 12 years never an issue with there service. Pros They are very helpful when we need them. System never goes down. Cons There is nothing that i dont like about auto fluent Review Source SR Spencer R. Account Manager Machinery Used the software for: 6-12 months ### "Informative & Direct " April 27, 2025 4.0 Pros Very informative and direct. Allowing me to have confidence in my decisions, and find exactly what it is I am looking for. Cons User layout was not great. Would prefer to have improvements implemented at some point in the future. Review Source AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 6-12 months ### "My experince in Autofluent" October 27, 2023 5.0 I don't have any problem on this because for me this is what i'm looking for Pros All the features are nice and good highly recommended you can see there that this is easy to navigate Cons There is no missing for me it's all goods and i will recommend this because it was very helpful and nice Review Source LG LOWELL G. Owner Used the software for: ### "Excellent Product!! Astute & Excellent employees who exemplify great patience, kindness & passion." September 13, 2012 5.0 Just the improvements that Chris and I went over. There may be more as I go along with the training. For example, a Tabs Field Option of the company website and the company email address. The vehicle inspection screen could use some editing in the pre-existing fields. Thank you. Best regards, Lowell R. Gelin Lead Auto Service Technician On Call Mechanics, Inc. (Office) (954) 548-7884 (Fax) (888) 740-9862 ocmechanics@gmail.com www.oncallmechanics.com Pros It is rare that I run into employees of a business that literally LOVE what they do. I can hear the passion in the voice of all 3 support technicians, (Troy, Chris and Shawn). I expressed this to all three of them as well as George Sein. I was so impressed with their character & the tonality of the calls (on a consistent basis mind you) that I asked about the process that was put into place that allowed for such good human beings to be in a work place. The support side of this business can be quite challenging and I received not 1 sign of frustration from either of the 4 (four) people that I mentioned earlier. It is with great pleasure to speak to them as I feel that I developed a friendship with all 4 of them already. This is a great feeling to have with a company as it establishes an undying loyalty to the establishment. Please continue the excellent work ethic & service that is exuded by your employees. I am not easily impressed but I must say that I was greatly impressed. Cons If I had to say that there were any cons, I would say that your establishment closes too early. LOL. I only say this because I experienced a few selfish moments when I wanted the software readily available. (I had a strong egoistic & selfish moment there). In speaking with Chris, we found a couple of areas that could use some additions to the work order as the product is already near perfect. Another part of this establishment that is extremely impressive. Especially the cost when compared to R.O. Writer's $15,000 package deal (are they insane?) I was so impressed that I have to add more pros than cons in this section even though this is the con portion of the evaluation. I referred 4 more people to obtain this software as it is (as I stated earlier) near perfect. Plus, you cannot beat the price. It's very affordable. I mean this sincerely, please keep up the EXCELLENT WORK as well as the software improvements. I can go on & on, but I think you can see my perspective. Review Source RR RHONDA R. OFFICE MANAGER Transportation/Trucking/Railroad Used the software for: 2+ years ### "TRUE CUSTOMER SERVICE" April 16, 2021 5.0 This software has changed our business. When I was hired we were writing the invoices & having to look for something that might be covered by warranty was time consuming and tedious. The software moved us forward into the 22nd century & I was so thankful. I single - handedly entered the inventory, customer addresses & VINs into our system and loved every minute of it. The software is incredible but there is one thing that is better! The customer service is incredible. I know of nothing to compare it with. Seriously. I've had several issues, some caused by me and some not. The way they handle the situations is just amazing. They are first and foremost very professional. They actually care about what you are going through and make a conscious effort to fix things to your satisfaction. Most customer service reps just want to get you off the phone. Not these guys. They are in for the long haul if that's what it takes. It mostly only takes a few minutes but I have never felt rushed. I have never felt as if I was a bother to them or if they would rather be anywhere else in the world. No, none of that. I haven't seen this amount of professionalism in any other company. Period! Pros The software was easy to learn. I jumped right in and had very little direction beforehand. It is easy to maneuver. Trust me when I say there is no better software out there. Not for us. We are a semi-tractor & trailer repair shop and without the software we would be lost. Cons I honestly cannot think of anything that I disliked about this software. I know that sounds absurd but it's true! Review Source VR Verified Reviewer Automotive Technician Automotive Used the software for: Less than 6 months ### "Helps a ton!" April 12, 2019 3.0 Great for inventory management, not great for employee/customer management in my opinion. Pros Helps us keep track of inventory in the shop so we know what we have and what we need to order Cons I don't really like the UI of the employee and customer management side so we use a different software for that aspect. Review Source Kevin W. Supply Chain Manager Retail Used the software for: I used a free trial ### "Unfortunately you should probably look elsewhere" September 15, 2022 4.0 Pros It is a functional piece of software and it pretty easy to learn Cons It looks like something that your neighbor's son would create in Access. If this is your only option, it'll work fine. Given that there are a million other options out there, you really should look elsewhere. Review Source JL Joseph L. Owner Used the software for: 2+ years ### "Changed my life" May 18, 2018 5.0 Don't know how to do something? call tech support. They are THE BEST tech support I have ever come in contact with. Pros in pricing, I love being able to create an invoicing package with all the usual components of a job. Really helps to make sure we don't forget to bill for any items. Cons Would like better way to keep notes on individual customers. Right now it keeps a running log, I would prefer to have sections to I can sort better. Review Source mG michael G. owner Automotive Used the software for: 1-2 years ### "software " March 19, 2019 5.0 I was with ROwriter before switching, the customer support with this company a dream come true. I love how every time you get a real person, with real information, and will get to the bottom of the issue without charging you more and more every time. I highly recommend any automotive shop to switch. Pros Customer support and the ability to get help Cons Getting use to it after years of different software Review Source BG Belinda G. Grandma Apparel & Fashion Used the software for: 6-12 months ### "The Best" December 4, 2019 5.0 The best by far! Support team is very pleasant to talk with note: again, my fault cause I jump the gun at everything. Pros The best program so far that I've had that had everything I needed to use for my business. Also had a few extra things that I've never had before and now that I'm using it I can't do without it. Cons If anything I guess I'd say I wish they'd make you go through a tutorial at the beginning for stubborn people like me that tries to do it there self Review Source BR BYRON R. OWNER Automotive Used the software for: 6-12 months ### "DEFINATE IMPROVEMENT IN SPEED." August 22, 2018 5.0 THIS PROGRAM GAVE US THE ABILITY TO MANEUVER QUICKLY PERFORMING CHORES. Pros I LIKE THE ABILITY TO BE ABLE TO HAVE 5 DIFFERENT WINDOWS UP AT ONE TIME EG SALES - INVENTORY - CUSTOMERS - VENDORS - & REPORTS. THEN FROM THERE YOU CAN ACCESS ANY NUMBER OF CATEGORIES FOR EACH ONE. AS WITH SOME PROGRAMS YOU HAVE TO CLOSE THE WINDOW - ACCESS THE INFO - & THEN GO BACK TO WHERE YOU WHERE. Cons MOST OF US TECHS & SERVICE WRITERS ARE ALWAYS IN A HURRY & DON'T GIVE YOURSELF A CHANGE TO REALLY LEARN THE PROGRAM SO THAT YOU CAN GET THE FULL BENEFIT OF THE SOFTWARE THAT WILL REALLY HELP YOUR BUSINESS IN THE END. Review Source DS DWAYNE S. OWNER Used the software for: ### "Finally a program that works for the professional shops" August 20, 2010 5.0 I have tried many programs in the 9 years being in business and this is the only program that meets my shop needs. The support staff at Autobiz is unbelievable, not only are they knowledgeable in the program, you dont have to wait 2 days to get support and the desk help feature is great!!! I would like to thank Brian, Glen and the rest of the team at Autobiz. They have what it takes to make a business feel welcomed and appreciated. Pros Program is easy to use. Staff knowledge of the program is excellent. Parts ordering and labor guide interfacing works flawlessly. The reports that are required to run an automotive or truck repair business is a must have and this program has them. Quickbooks interfacing and online support is truly a big plus!!!! My book keeper is truly impressed with the quickbooks interface Cons would like to see the end of day reports have options, print or save to a file, currently to my knowledge reports automatic get printed, I would prefer saving my reports in excel but of course Im still new to the program and I havnt asked tech support about this as of today. Review Source AD Amber D. Office manager Retail Used the software for: 1-2 years ### "Good software, helpful people" October 13, 2016 5.0 Great experience with auto fluent. The only thing I don't like is having to leave a msg for customer service when we are having an issue or question. Pros Ease of use Cons Having to wait on customer service Review Source Response from TABS October 13, 2016 Thank you for your review. We appreciate having you as a customer. mM matt M. shop manager Automotive Used the software for: 6-12 months ### "very good product for the money spent, tech support is always quick to resolve any issues " September 28, 2017 5.0 Pros this software is very user friendly, it allows you to manually enter and change almost anything you want, and there are always several was to be able to get to what you are looking for with just a click or two. Review Source Response from TABS October 5, 2017 Thank you for taking the time to let us know you are happy with Autofluent! NO Nina O. Office Manager Used the software for: ### "So far so good!" May 5, 2015 5.0 We have only been using this software for about a week, but so far we are all impressed with how user friendly it is. We had AllData Management prior to this, and it is night and day as far as ease of use. I've nothing bad to say about entering anything, it's just too easy. There is a small issue as far as linking with Quickbooks; Auto Fluent wants to auto-add customer payments direct into the checking account. However Quickbooks by default sends all payments to an \*undeposited funds\* account and then you batch payments by either credit card batch, or by actual bank deposit totals. This is important come bank reconciliation time. Hopefully going forward TABS will adjust this. Bear in mind we've not been using this long, but so far we love it. Review Source Response from TABS May 7, 2015 Thank you very much for taking the time to write such a glowing review! We are glad we were able to clarify, now that we have set up your accounting, that AutoFluent already has the capability to function the way you want it. RG Roger G. Used the software for: ### "Great program and great people to work with." February 20, 2015 5.0 We have been using this program since 1/1/2015. We are pleased with the performance of the program. A little tough to get used to at first, but once you get it figured out it is a great program. Monique in the support department has gone all out to help us with our questions. She has a great understanding as to how to get the program to set-up to your individual needs and how to make it save you time. Monique is Awesome to work with. If you are considering the Auto Biz program, I will answer any questions I can to help you in your decision. Great Program. GREAT Support team. Review Source JK JERRY K. OWNER Used the software for: ### "GREAT SERVICE" June 5, 2013 5.0 I AM A SMALL GARAGE AND THIS PRODUCT WORKS WELL FOR ME WITH A MINIMAL AMOUNT OF UPFRONT COSTS. Pros I RECENTLY REPLACED MY SERVER AND COULDN'T LOGON TO AUTOTABS. I CALLED TECH SUPPORT AND LEFT A MESSAGE FOR HELP. WITHIN 20 MINUTES A HELPFUL ECH NAMED TROY CALLED ME BACK AND LISTENED TO MY CONCERNS. HE WALKED ME THROUGH SETTING UP REMOTE HELP ONLINE AND FROM THERE MY COMPUTER ISSUES WERE FIXED. HE WAS PLEASANT TO SPEAK WITH AND VERY QUICK AT RESOLVING MY ISSUES. I GIVE THIS PROGRAM AND THEIR TECH SUPPORT AN A+ Cons EXPENSIVE INITIAL INVESTMENT BUT NICE TO NOT HAVE RECURRING CHARGES FOR SERVICES. Review Source NC Nichol C. Service Writer Used the software for: ### "Impressed" February 15, 2013 4.0 I would Highly Recommend this software company to anyone within the mechanical world their software helps you in every aspect you need when it comes to running a business Pros I am very impressed with the advancement of this software and their customer service dept. is excellent. Customer Service works hard to keep things up to date for you and helps set up options on the software that keeps your job moving efficiently. Cons As a growing and leaning company I have not come across a problem that I can honestly say they have not given 100% to help meet my needs Review Source PL Pam L. Office Manager Used the software for: ### "5yrs and Still Happy" September 28, 2010 4.0 I would highly recommend to anyone looking for a point of sale software program. It works great with importing all my data to QB. The inventory tracking is great. The Customer data base has so much info and history tracking. Makes for faster billing and in turn faster payments. Pros Very easy to use and learn for anyone. Always changing and updated to keep up with the times and all the changes. The interfacing saves times which means money. Cons would like to be able to build more reports and search fields within a report. cannot do custom reports. Review Source MR Mark R. President Used the software for: ### "Tabs #1" August 13, 2010 5.0 I have not seen any software on the market that comes even remotely close to Tabs AutoBiz. My first and only recommendation. Pros There is not a more comprehensive, customized system on the market for tire and automotive facilities. It has all aspects of our industry covered. Support is always just moments away and to be able to speak with intelligent, knowledgable staff at all times is a welcome addition to the fantastic software!! Cons Have not found any yet.... Review Source SH Susan H. Owner Used the software for: ### "Love TABS" August 5, 2010 5.0 Great program, great support team, highly recommended! Pros We have been using TABS for over two years now and love, love, LOVE it. It meets all our needs, the support is second to none and any problems unique to our Canadian business were resolved immediately. We are a busy car detail shop also providing auto glass replacement and this program is better than any we looked at. Cons None that I can think of. Review Source CS Carl S. President Used the software for: ### "Shop Management Software" August 21, 2010 5.0 Try it you will like it! Pros Easy to use system, integrates with parts catalogs very well, works well with QuickBooks. Very stable and the support is outstanding! They will adapt processes you need very fast, compared to other systems. Very fast and stable database - it does not crash like access databases! Cons Need to be able to restore a backup with out vendor help. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.