# Acquia DAM (Widen) Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Acquia DAM (Widen) the right Digital Asset Management solution for you? Explore 323 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76774/Widen-Collective/reviews --- Acquia DAM (Widen) 4.4 (323) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 10th, 2026 # Reviews of Acquia DAM (Widen) Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews Christina L Marketing ManagerRetail, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “We have reduced the amount of time spent looking for images, we have given access directly to our agency (reducing the number of emails back and forth requesting assets) and since partnering with Widen we've improved the quality of our assets.“ June 11, 2021 LM Lydia M Senior Graphic Designer Environmental Services, 201 - 500 employeesUsed the software for: More than 2 years. “If spelling isn’t accurate in the metadata or search bar, it will not be able to find what you are looking for.“ September 8, 2022 BH Brandon H Sr. Graphic DesignerBuilding Materials, 10,001+ employeesUsed the software for: More than 2 years. “The customer support is always responsive to my needs, and the tool has been a game changer for the marketing team.“ August 16, 2022 KN Kamlin N Sr. Strategic Account Manager - SFBuilding Materials, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “sometimes accurate words entered into the search function don't pull the right files. “ August 15, 2022 TR Tytiana R FreelancerMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “It is very beginner friendly and help with a lot of small business websites to get started.“ December 9, 2022 JB Jeremy B Account ExecutiveFurniture, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Many of my customers struggle with this.“ August 23, 2022 JB Jeremy B Account ExecutiveFurniture, 5,001 - 10,000 employeesUsed the software for: More than 2 years. “Great tool to distribute assets to my customers. “ August 23, 2022 Michele S Digital Asset Manager, ComplianceChemicals, 10,001+ employeesUsed the software for: More than 2 years. “This is currently a manual process and time consuming.“ August 28, 2020 ## Showing most helpful reviews Showing 1-25 of 323 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michele S. Digital Asset Manager, Compliance Chemicals Used the software for: 2+ years ### "Widen DAM Review" August 28, 2020 5.0 I love the ability to weigh in on roadmap projects. Widen really takes the time to listen to their clients Pros Easy to use. Secure. Excellent support and development teams. Flexibility of features Cons I could really use the ability to link raw assets with compound documents. This is currently a manual process and time consuming. Review Source LM Lydia M. Senior Graphic Designer Environmental Services Used the software for: 2+ years ### "Great Digital Asset Management system" September 8, 2022 5.0 Customer service is top notch and we love the software for every day use. Simple to train employees to use it. Pros The searchable option and the ability to organize all of our thousands of assets. As well as the ability to download these assets in different file formats. Cons If spelling isn’t accurate in the metadata or search bar, it will not be able to find what you are looking for. Alternatives considered [Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)[Adobe Creative Cloud](https://www.capterra.com/p/48969/Adobe-Creative-Cloud/) Reason for choosing Acquia DAM (Widen) Functionality seemed more smooth and easier to personalize Review Source JA Jeanne A. buyer Apparel & Fashion Used the software for: 2+ years ### "Widen" October 6, 2020 3.0 Overall it has become a great tool for our users and the expansion to house storing certain documenttation in one place is great. Pros Widen is a great receptical to all of our imagery for our products. Downloading images from the portal is easy as well Cons Finding documentation seems to be difficult. Not sure if it the actual software or if it is the manner is which our company set it up. Review Source LD Levi D. Lead Web Designer Sports Used the software for: 2+ years ### "Widen Media Collective (DAM) Review" October 7, 2019 4.0 Pros Its searchable content. As long as metadata is used, searching for assets is relatively easy. Cons Upload process. The Drag/Drop feature was nice! Now I'm forced to go through a wizard. Too time consuming for my liking. Switched from [Box](https://www.capterra.com/p/148766/Box/) Couldn't search for assets and global collaboration was lacking as a result. Review Source TW Tanesha W. Training Specialist Restaurants Used the software for: Less than 6 months ### "Great hub for storing and sharing content" September 27, 2019 5.0 We are using it as a one stop shop for our field team to have access to training, resources, selling collateral, company news and other helpful things. We also love that we can quickly update the versions when needed. The team has been less frustrated now that they have 1 place to go. Pros I love that I can easily store all of my content in the system, then make a website like portal to share and organize my content in a neat way. Cons I wish there was a way to add hyperlinks to Asset Collections so that I can link out to other internal websites within my company or to an eCourse within Workday. Switched from [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/) It was hard to give Sharepoint the website like feel that we can get with the portals. It was also cumbersome to update documents to different versions. Review Source Stewart D. Senior Graphic Designer Used the software for: 2+ years ### "I don't know how we lived without Widen's DAM solution before!" November 28, 2017 5.0 This software completely changed our office workflow. Finding assets used to be very painful, but with all of our assets in one location and users connected to the DAM it makes finding things easy for our office, as well as external clients. By empowering our users to find their own assets it frees up our designer time, for things like DESIGN! Pros Ease of use, ease of empowerment for the user. I LOVE being able to share collections with clients. And I LOVE when someone asks for an asset, I just add them as a user on Widen, and tell them to find it themselves! Cons I'm still waiting for drag and drop functionality with Indesign. A small workflow addition that would make things easier! Review Source Jessica B. Art Director and Design Manager Used the software for: 1-2 years ### "The best product and service on the market" November 21, 2017 5.0 Pros The ability to organize and share digital assets from all across our global company into one central location has been incredible. It empowers our employees to quickly find the approved assets that they need. Cons Honestly, it's hard to come up with something. Everything about Widen from the software to the people is fantastic. If I were to pick something...it might be that there are so many options for customization, that I wish I had 2 days to just sit and go through each one. Unfortunately, I'm too busy to do this, so I just ask my CXM how to do something and he quickly responds to an email, same day. Review Source Lara B. Senior Communications Coordinator Used the software for: 2+ years ### "Widen's DAM system is intuitive for our users and has made sharing assets effortless" November 29, 2017 5.0 Pros It is very easy for me to onboard people, I don't really have to do much training since the program is so intuitive. I am able to permission out who sees what. Widen's customer service is also second to none with any software company I've ever worked with. Cons There are a few minor things, but nothing major that would make me start looking into other solutions. One example being that I wish we could organize global collections better Review Source David B. Graphic Designer Construction Used the software for: 1-2 years ### "Great customer service, early communication around big and small changes, the best DAM tool we use!" November 28, 2017 5.0 Reliability of asset storage, access anywhere, share multiple assets in many different outputs with ease. Pros It's the one place for all content to live and get shared out across multiple platforms. Support for project management (through Workflow) and creative implementation (through Adobe CC Connector) enhances our productivity and helps us get our jobs done faster. Cons The software seems sluggish and lags when you want it to go fast. File processing and scrolling through assets is where I've noticed this the most. The uploading process also needs to be cleaned up and more inviting to users. Review Source Carolyn R. Staff Photographer Education Management Used the software for: 2+ years ### "Highly positive experience, with ease of use and great customer service!" November 27, 2017 5.0 We learned more about DAM management and learned to love it! Pros It's so easy and intuitive to use. The metadata search boxes on the side help narrow and refine the search. And the customer service can't be beat! Cons I don't like how the collections can't be edited between users. We have had to figure out a workaround to be able to share and edit the same collections. Review Source BH Brandon H. Sr. Graphic Designer Building Materials Used the software for: 2+ years ### "The Best Bang for your Buck" August 16, 2022 4.0 My overall experience with Widen has been great. The customer support is always responsive to my needs, and the tool has been a game changer for the marketing team. Widen continually improves the end-user experience, instilling confidence that the program will evolve and get even better with time. Pros The marketing team loves the portals, collections, and asset version control. Cons The search/filter functionality and the lack of styling on the standard portals. Reason for choosing Acquia DAM (Widen) Widen provided more features at a lower cost compared to Adobe DAM. Review Source MS Michelle S. Executive Assistant / DAM Administrator Consumer Goods Used the software for: 2+ years ### "DAM Great Product and The BEST Tech TEAM!" January 24, 2023 5.0 The tech team is THE BEST!!! Pros It is a great tool for finding all of our products in one place, easily! Cons honestly, cannot say yet and I have been using it for almost 2years Review Source Response from Acquia February 1, 2023 Michelle, thank you for taking the time to review Acquia DAM (Widen)! We are so glad you're having a great experience and are finding our customer support team helpful. BM Barbara M. Production Administrator Non-Profit Organization Management Used the software for: 1-2 years ### "Widen Collective - a True Leader in the Field!" December 14, 2018 5.0 Our challenge was that duplicate files were everywhere. Our employees had no idea what assets were current or expired - so image and logo requests were constantly directed to the Creative Department cutting into valuable time for designing. By purchasing a DAM system, we were able to centralize our assets, and provide users, controlled access to the most current files which, in turn, maximized productivity and efficiencies. In addition – our global offices are now connected with the most up-to-date materials they need, in any time zone, which has improved the current process. You will find that the customer service is amazing. Widen's team will help guide you through all of your challenges to ensure you build a successful DAM. In addition, once your system is built – Widen continues to build a relationship with you - providing full support even after the on-boarding process is complete. They are dependable, accountable and extremely customer focused. Pros The DAM interface is quick and easy to use, the reporting capabilities are robust, and the security allows a lot of flexibility. In addition - we love the Portals - which allows us to provide assets to our non users. Cons Knowing that a DAM is customized to your company’s needs, I'm not going to lie – implementing a DAM system can be grueling and a lot of work. But that’s the beauty of a DAM – as your company grows, your DAM can also grow and be customized to reflect changes and future needs. Review Source LC Lauren C. Photo Librarian Used the software for: 2+ years ### "Great DAM solution!" September 29, 2016 5.0 One of the best things about Widen is their customer support. Every team member I've interacted with has been incredibly knowledgable and genuinely wants to help me. For example, I had a vision for our Dashboard page, and I wasn't sure how to achieve it myself because it involved a fair amount of coding. One of the customer support staff worked (very patiently) with me to literally build my vision. I even hand drew a picture and emailed it to him so he could see what I wanted. Thank you Tyson Purcell! So whether it's through the vast information on the Support Page, the direct chat, or emailing or talking with very responsive Widen staff, I have found a solution to just about all of the problems I have encountered. It's not just admin who love Widen, our users have told us how easy it is to use to search and share assets. Pros I love that it is cloud-based and you can access it from any computer, phone or tablet. It's super easy to create collections and share media with internal and external clients. Cons Some of the features need updating in my opinion. I have asked several times for certain changes that I'm sure I'm not the only one to encounter. Review Source AS Abbas S. Communications Strategist Public Relations and Communications Used the software for: 2+ years ### "Invaluable Resource for Digital Asset Management" August 16, 2022 4.0 Pros Digital assets are organized very intuitively and can be accessed/downloaded with great ease. Cons Searching for specific assets would be made easier if end-users could include additional criteria to narrow down their search (i.e. duration of video assets, file format) Review Source SL Scott L. Business Application Dev Team Lead Furniture Used the software for: 2+ years ### "Great DAM solution with plenty of features" September 29, 2016 5.0 Our company uses Widen as our Digital Asset Management (DAM) solution. Our employees and reps can easily find the media content they want using a very nice search feature and it allows them to download the content in various formats and sizes. The application is very intuitive, fast, and easy to use. Widen offers flexible integration which easily allows our applications and websites to pull media from the Widen DAM so all our companies digital media needs can come from a single repository which makes maintaining data an easy process. I've used Widen's technical support in the past for questions with integration and learning more about what their solution offers and the support team has always very helpful, knowledgeable, and quick to respond. Pros I like the ability and flexibility Widen offers to integrate the digital media content with our applications and websites. It also offers nice tools and functionality to add, maintain, organize, and secure content. Review Source HS Hannah S. Graphic Designer Used the software for: 2+ years ### "Widen is an advanced, user friendly media asset" October 3, 2016 5.0 What I like best about Widen is that it is multifunctional. Not only is it a secure way to archive images, documents and videos, but it also allows you to share these files amoungst coworkers and clients with ease. Multiple people can be uploading, sharing and viewing files with no problem. It takes the weight off of one person having to manage the content and allows anyone to distribute items without a hassle. Pros The biggest business problem that it has solved for my company is it allows multiple people to do what once was a one person task. It saves time when being able to have multiple people have access to the same files and being able to send, upload and manage it all. Being able to easily send outside organizations images and documents has saved us so much time and has left very little room for error when sending. With Widen's recent website advancement's, it's given me an opportunity to create a creative brief for projects I'm working on. All within 1 website. It's great. Cons This doesn't happen all the time, but sometimes I will be uploading files and Widen will time out or freeze during my upload and I'll have to start the process all over. This could be a problem with my internet connection as well. Review Source RC Richard C. Marketing Applications Administrator Chemicals Used the software for: 2+ years ### "Widen is a company that delivers a great product with great customer service" August 28, 2017 5.0 We store digital assets on the system for company wide collaboration, we also started using the Media Collective as a web host for external forward facing websites. Widen makes it easy for us to accomplish these tasks as painlessly as possible. Pros The Media Collective software is easy to use and is easy to configure. If you need some help there is an extensive online help library full of things which can help you, but if you need to talk to someone directly you can web chat, email or call. The help associates are always very friendly and will work with you to understand and fix the issues that you're having. Cons I guess I don't like the fact that it's not free? I had to put something in this space. If it was free it would definitely be better however that's probably not a sustainable scenario for Widen. Review Source JL Jeanelle L. Communication Operations Specialist Marketing and Advertising Used the software for: 1-2 years ### "Widen Collective Support & Features" March 4, 2020 4.0 The storage capability that Widen offers has really benefitted our team since we heavily use the archiving feature. We are able to organize our multimedia files when obsolete, expired or updates have been made. Pros The storage capability that Widen offers is awesome. Using this platform has helped our team manage our multimedia content in one single place and make it available for others when needed. Uploading assets and tagging the metadata is easy and can be done in batches for efficiency, which saves us a lot of time. Cons If portals can be searched for on the collective site, it will really help our team communicate our newest products. Currently, portals are not able to be searched for and sharing individual portal links can be time consuming. Review Source TC Trevor C. Asset Manager Marketing and Advertising Used the software for: 6-12 months ### "Made Our Commercial Archive Pretty and User Friendly" September 24, 2019 5.0 Widen has allowed our agency to maintain our commercial assets easily and has streamlined my job allowing me to take on different responsibilities elsewhere at work. Pros This software is incredibly helpful for storing our vast collection of assets. It allows for easy organization and I'm able to find anything I need easily through name or metadata searches. It also has a relatively quick download speed for when you need something off the cloud in a hurry. Their Portals have simplified the way that we can show clients current campaigns and it's given us the ability to send individual commercials to clients with ease, and as a bonus, it's all available on mobile. Cons Widen just updated with a new upload mode, which would be fine, however, they completely removed the drag and drop option on the Widen homepage. Review Source MD Michaela D. Entertainment Used the software for: 6-12 months ### "Helping us push forward as the dance company of the future" October 11, 2016 5.0 Prior to implementing the Widen DAM my colleagues and I lacked a truly organized storage system to access to our digital assets. As digital formats and social media continue to grow and become a real focus of our marketing efforts, not having a centralized, searchable system with metadata and versioning was becoming a real problem. As part of a larger institutional initiative the ballet reviewed several DAM solutions. In the end Widen was the best solution for us, because it provided the basic features we needed in the everyday, with a road-map of exciting updates and enhancements coming at a pace we can keep up with. The Widen DAM touches all aspects of our organization and will continue to grow with us. It is already helping us work in a more streamlined manner and more efficiently. In the long run it will help preserve the legacy of the ballet. Pros Intuitive, strong on basics, interesting road map for upcoming releases. Cons It would be nice for non-users to be able to approve digital assets for use when they are sent a collection. However, the road map for Widen Workflow shows promise as a solution for this. Review Source Ronald J. Lead Graphic Designer Insurance Used the software for: 1-2 years ### "Great product!" October 10, 2019 5.0 Great experience both with the software and with the service. Pros We use this to hold a lot of our files and it is super easy to use. Cons One thing I wish it allowed was the usage of HTML files. Review Source RY Rob Y. Video Production Director Used the software for: ### "Widen is what our department needed" November 29, 2015 5.0 I'm part of a small, internal corporate video team. We have presenters around the world who often need access to some of our video assets on short notice. They used to have to contact us, and we would have to drop what we were doing to send a file to them. Now they can just log on to Widen and easily find what they need. Quick note about what kind of company this is: A few weeks after we first joined Widen, we asked our representative if a certain feature existed (sorry, I don't remember exactly what it was'it was something that would make things easier for some of our users). He said no, it doesn't, but he would suggest it to the development team. Just a few days later he called us back to let us know that he had talked to the development team and they were going to incorporate that feature into the next release, which was just a few weeks away from launching. Great news! So here is a company of people who listen to their customers and genuinely want us to have a good experience. The interface is easy to use, I like the upload wizard, I like uploading new versions of items--the asset's url stays the same. The only 'con' I can think of is that there was a bit of a learning curve at first to figure out how to, for example, send one or more assets to someone to download (not just view). For the most part, it's intuitive to use but plan to spend at least a few minutes familiarizing yourself with it when you first use it. We looked at other DAM products out there as well (don't remember their names). If anyone else out there is looking for a good DAM system, this is what worked for us. I could see it working for a large corporation or even a business like ours of ~130 people (plus over 100 presenters and international associates). The best value, best features, best customer service, a perfect fit. Thanks. Review Source JR Jennifer R. Manager, Internal and Media Relations Machinery Used the software for: 2+ years ### "Widen Collective Digital Asset Management Platform for Large Corporations" October 3, 2016 4.0 Our company has used this platform for several years now and it's been increasingly important in our marketing communications strategy as we move from print to digital. The more I learn about the tool the most impressed I am, and there is always something new to learn because they not only keep pace with the latest technology -- they actually stay ahead. There is no need to build costly new platforms from scratch, we just need to rely on the experts at Widen, learn from them and deploy. Great value for anyone who is serious about digital marketing. Pros Easy to use and getting easier every day.. Cons So much to learn and so little time! Review Source SH Sean H. Digital Asset Manager Education Management Used the software for: 2+ years ### "The company was the best and remains the best because they deliver a quality product" June 27, 2017 5.0 Pros Customer service is personal. People ask and care about your user experience and guide you from start to your entire use of the tool. Cons I cannot say anything bad. But what I like least is that collections appear in categories. This only is problematic when batch editing. But it can be filtered. Review Source Similar Products Featured