# Convoso Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Convoso the right Call Center solution for you? Explore 386 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews --- Convoso 4.5 (386) [View alternatives](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Convoso Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews JA Juan A Owner Insurance BrokerInsurance, 11 - 50 employeesUsed the software for: More than 2 years. “It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations.“ February 17, 2026 OA Olamide A Team LeaderInsurance, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “System responsiveness and call quality maybe affected by weak internet connection.“ February 12, 2026 BR Brian R AssistantTelecommunications, 51 - 200 employeesUsed the software for: 1-2 years. “Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide.“ February 12, 2026 CP Chris P ManagerConsumer Services, 2 - 10 employeesUsed the software for: 1-2 years. “Sometimes the barge into a call button would not work every time right away like we needed it too, unfortunately“ November 28, 2025 JS Jonathan S DeveloperInsurance, 11 - 50 employeesUsed the software for: 6-12 months. “The reporting tools are helpful for tracking results and making adjustments to campaigns.“ February 13, 2026 NW Naikeila W salesConsumer Goods, 11 - 50 employeesUsed the software for: 6-12 months. “My scheduled call back keeps vanishing, when I set a call back, for example, for 1:30 p.m. and I must be on a call at that time, if the timer passes, it calls out of my call back list“ January 22, 2025 SD Samyak D Data AnalystHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: 6-12 months. “It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly.“ February 16, 2026 MK Magdy K Dialer ManagerReal Estate, 51 - 200 employeesUsed the software for: Less than 6 months. “also it's so sensitive to connection issues here in Egypt but that's also a problem in all the other dialers“ February 12, 2026 ## Showing most helpful reviews Showing 1-25 of 386 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Malik Z. SALES AGENT Retail Used the software for: 1-2 years ### "Best of the Best!" January 16, 2025 5.0 My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. Pros Easy navigation, and its user friendly with no glitches Cons Nothing really this crm is the best I ever used Review Source CD Carlton D. Operations Mgr Retail Used the software for: 6-12 months ### "Dramatically Improved Our Contact Rates" February 12, 2026 5.0 We’ve seen a dramatic improvement in both contact rates and close rates since moving to ConvoSo. The platform has allowed us to optimize dialing strategies, manage campaigns more effectively, and gain better visibility into performance metrics. One of the biggest advantages is the depth of features available. ConvoSo offers extensive customization, allowing us to tailor call flows, reporting, user permissions, and integrations to match our exact operational needs. The reporting tools provide actionable insights, and the dialing technology has significantly increased efficiency across our sales team. Pros Noticeable increase in contact and close rates Strong reporting and analytics Highly customizable campaign management Scalable for growing teams Cons Like any robust system, there is a learning curve at first, but once configured properly, it’s extremely powerful. Review Source RG Rahoul G. Director Insurance Used the software for: 2+ years ### "Customer Service - Reports - Confidence Level - All Needs Improvement" September 9, 2025 3.0 If there is something wrong operationally with Convoso I need to goto Customer Support but I don't get answers there and if something is good going, that time also I don't know why it is all good. So overall, I never build a confidence nor I get any actions or learnings. It's going good, celebrate. It has a problem, should get fixed in sometime automatically. Like restarting a laptop has solved 80% of the problems but that's not the actual troubleshooting. Pros User friendly interface - The options in the main menu and the sub menu options are very much self explanatory Cons Customer Support - I am not happy at all with the customer support. Let me give you an example that fits in my experiences on most of the interactions. A day I reported a few leads without any customer on the other line. Those leads were just 30 minutes old because it took time to take lead IDs from the live agents in production. I was asked for most recent examples so I went back and this time came back with new examples within 15 minutes. Meanwhile, the issue was resolved and I was informed to get back if the issue happens again. My point was to know what went wrong there but eventually I didn't get to know that and we were put on wait for that issue to happen again. Another example, on another incident I asked for RCA on something that was terribaly wrong on Convoso (Global Outage at Convoso that day) and I got the RCA after more than 3 follow ups. The received RCA was very generic without any actions taken to prevent that issue from happening again. The reports also are not excel friendly, specially when you want put a vertical and horizontal breaks together. Review Source UC Udom C. Quality Assurance Analyst Insurance Used the software for: 6-12 months ### "Convosso genuine review " February 20, 2026 5.0 Very good overall Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. There are many different ways to search for a call. It is very easy to find what you are looking for. Then once you get your search results, there are a lot of ways to filter them. You can even save the results for later and name it for easy reference when you go to find it again. Calls are also easy to download. My experience with Convoso has been topnotch! Pros Great software for our Insurance Agents. Easy to use on their side and mine. I use it to monitor calls and coach agents through enrollments. Cons Only thing I disliked was you need to have a stable and steady internet connection to use convosso and if your internet acts up mid call you might be logged out. Review Source JS Jonathan S. Developer Insurance Used the software for: 6-12 months ### "Positive Experience" February 13, 2026 5.0 Overall, we’ve had a positive experience with Convoso. It’s a reliable dialer that does what it’s supposed to do. It’s probably best suited for teams that already have some experience with outbound calling systems, but once you get comfortable with it, it’s a solid tool. Pros Convoso works well for outbound calling teams. The system is fast, and once everything is set up properly, it runs smoothly. I like that it gives you good visibility into call activity and agent performance. The reporting tools are helpful for tracking results and making adjustments to campaigns. Cons It can take some time to learn. There are a lot of settings and features, so it’s not the most beginner-friendly platform. The setup process requires attention to detail, and you may need some support to get everything configured correctly. Review Source BR Brian R. Assistant Telecommunications Used the software for: 1-2 years ### "Missed a Call? Don’t Worry — Convoso Has Your Back!" February 12, 2026 5.0 Using Convoso on a daily basis makes my job much easier, especially with the Caller Log feature, which significantly enhances the quality of feedback I’m able to provide. Pros I really like how simple it is to pull up past calls. The call logs section is easy to navigate, and it’s helped me stay on top of my progress. Cons It would be helpful to add a feature that allows agents to access a caller’s past call history by number, along with information about which representative handled the previous interactions. Review Source DA DAwn A. Insurance Agent Insurance Used the software for: 1-2 years ### "Convoso for the win" February 12, 2026 5.0 Pros The interface is very user friendly. My connection and internet is fast and secure helping me to sign up more clients in a timely manner. Cons Locks up on me a couple of times and need to be kicked out by a manager and then log back in. I have not ever needed to call customer service Review Source LJ Lindsey J. Sales Team Lead Insurance Used the software for: 6-12 months ### "Highly recommend 10/10" February 12, 2026 5.0 my overall experience with convoso has been exceptional. I have had to go to IT a few times but they have always fixed my issue in a timely manner. Pros I highly recommend this dialer for OTF sales calls. the site is very efficient and offers lots of editing and personalization tools. Cons At this time, I don't have any bad things to say about convoso. My experience with them so far has been exceptional Review Source SD Samyak D. Data Analyst Health, Wellness and Fitness Used the software for: 6-12 months ### "Convoso Review" February 16, 2026 4.0 Our experience has been very positive. Convoso is a powerhouse for high-volume outbound centers. It took us some time to get the configuration exactly where we wanted it, but once it was dialed in, our productivity increased significantly. It’s a serious tool for serious sales teams. Pros Convoso’s predictive dialing and lead management capabilities are top-tier. What I like most is the level of customization available for campaigns—you can really fine-tune your outreach to maximize contact rates. The reporting is extremely granular, which allows us to identify exactly where our bottlenecks are in real-time Cons Because the system is so feature-rich, the data management side can get a little messy. If you aren't diligent about lead hygiene and list management, the sheer volume of data the system generates can become overwhelming to navigate. Review Source AS Anup S. Dialer Engineer Telecommunications Used the software for: 6-12 months ### "Easy-to-Use Dialer with Great Support" February 12, 2026 5.0 Overall, my experience has been very good with convoso. The platform is stable, user-friendly, and well supported Pros The UI is easy to navigate and not complex. The support team is very helpful and resolves issues on time. Cons Some advanced features take time to understand at first but nothing such complex. We can understand convoso very easily Review Source vC victoria C. medicare sales Insurance Used the software for: 1-2 years ### "wonderful for work!" January 16, 2025 5.0 use it strictly for work. helps manage calls very well. Pros easy to work once you figure it out. its the companys choice to manage calls overall. Cons cant text or send DM's clients - and it doesnt track my call history more than a couple days and once an appt has passed cant go back and look at it. if you miss it its gone. Switched from [Brosix](https://www.capterra.com/p/188005/Brosix/) company decision - better call management and tracking Review Source LB LaFrance B. Sales Rep Health, Wellness and Fitness Used the software for: 1-2 years ### "Convoso is the best Dialer" January 16, 2025 5.0 The system is very easy to maneuver, from the first day I started using it I catch on, that's how easy and reliable it is. Pros It Filtered out all the answering machine, It's convenient and easy use. Cons While I prefer convoso over Many other dialers, I don't like the fact that the call backs gets wiped out after the time has passed. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) The vici dialer was difficult to use, there was many answering machine and it was not good to use. Review Source XR Xavier R. IT Technician Consumer Goods Used the software for: Less than 6 months ### "Premium services being offered. " January 16, 2025 5.0 I would have to say they are a complete solution. very flexible with having agent in an office or working from home. The reporting system is awesome. Pros They are very professional and thorough. They have very great customer support and also technical support. I like that they have a knowledge center that is also easy to use. Cons They dont really have that many cons. but pricing could be better. Switched from [VICIdial](https://www.capterra.com/p/135842/VICIdial/) Very poor customer support and very little features Review Source EC Emmanuel C. Team Lead Insurance Used the software for: 6-12 months ### "Best Dialer out there" May 5, 2025 5.0 We've been using Convoso for a year now, and it’s been a game changer for our outbound calling. The dialer is fast, reliable, and easy for our agents to use. It’s helped us reach more leads, stay organized, and improve our overall performance. Support has been great too, quick and helpful whenever we needed them. Highly recommend it if you're running a call-heavy operation. Pros Data protection and security, as a coach, listening to and coaching my team while on dials has never been easier. Cons Nothing really, not encountered any bugs or downtime in my time of use Switched from [Chase Software](https://www.capterra.com/p/206180/Chase-Software/) Internal reason, cannot share the reason Review Source HS Hannah S. Call center representative Outsourcing/Offshoring Used the software for: 6-12 months ### "Convoso usage" February 12, 2025 4.0 Convoso is very effective to use and easy to navigate. It does not require any much technicality to operate. Pros It could accommodate so many people at once. Cons It lags sometimes while using, I experience small delays Review Source JH Jessica H. Customer service - Escalations Hospital & Health Care Used the software for: 2+ years ### "CONVOSO CAPTERRA Review" January 16, 2025 5.0 I have been using it for a few years and love it. It is simple to use yet secure and the call quality is amazing Pros The efficiency, user friendly and systematic user options. The calls come in clear and the system itself is simple yet secure to use. Cons On occasion when I am looking up a phone number I have to log out and log back in to pull up the history. Review Source NB Nicodemus B. Insurance Broker Insurance Used the software for: 2+ years ### "convoso review " January 17, 2025 4.0 Overall, my experience has been pretty good, I've been using Convoso for almost three years now. Pros The sound qualify is great, I also like that you can go to all of your missed calls as well. Cons Lately the calls have been dropping at a high rate. At times, while on a call the audio would go back and that's a recent issue as of lately. Review Source TM Thelma M. customer service Food & Beverages Used the software for: 6-12 months ### "amazing experience" January 15, 2025 4.0 amazing experience the positive outweighs the negatives Pros i love the interface and the welcome beep that helps you know you are all set. it is also very ease to navigate Cons sometimes convoso logs out unexpectedly while on calls with leads also it consumes alot of space Review Source AU Abasiama U. Call agent Commercial Real Estate Used the software for: 6-12 months ### "I love Convoso" January 23, 2025 5.0 It’s been wonderful having to work with a software that makes work smooth. Pros I love the fact that I can navigate through the software with ease. Cons Nothing really, just need to have a strong Internet connection to use it and that makes it unique ❤️ Review Source EH Erica H. Customer Service Agent Insurance Used the software for: 1-2 years ### "Review on Convoso" February 4, 2025 5.0 Pros The program is easy to navigate. Makes my job easier and more efficient. Cons Dont really have any issues with convoso thats causes me to dislike it. Review Source RE Ruth E. Customer Service Representative Commercial Real Estate Used the software for: 6-12 months ### "Convoso Review by Ruth" January 17, 2025 4.0 I find work on convoso Smooth, easy and enjoyable. Pros I like how easy and simple convoso makes work. It makes working on it very enjoyable and smooth. Cons Convoso is good to go. I do not have any reservations about it. Review Source KA Khairat A. customer service representative Consumer Services Used the software for: 6-12 months ### "Khairah's review" January 21, 2025 5.0 Almost perfect.. i'll say 90 percent over 100. Pros I love the flexibility... it's very easy to navigate. Cons I do not like the background color; it could be better. Review Source BM Brianna M. CEO Insurance Used the software for: 6-12 months ### "Hexis Health Agency LLC" January 14, 2025 5.0 Great experience overall, no issues since our launch date. Pros great customer service and guidance 24/7! Cons I would say the thing i like least would be the pricing, no one likes spending money, but its worth it! Review Source BC Brittanya C. Sales Representative Consumer Services Used the software for: Less than 6 months ### "Good Layout / Good App" January 30, 2025 5.0 I work at happy customer BPO for the pass 4 months making outbound sales call . so far as stated its good the call is top tier it also filters answer machine and that's what I love the most. Pros Convoso is a great app easy to access and good layout features Cons no issue so far with Convoso easy to access and good call flow . Review Source ES Emely S. Verification Department Insurance Used the software for: Less than 6 months ### "Great system!" January 16, 2025 5.0 Great experience, very user friendlyeven for people who are not tech savy Pros Great system! and extremely user friendly and easy to use Cons Notes can easily be tampered with and or changed and unable to know who did change them Review Source Similar Products Featured