# RetailEdge Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RetailEdge the right Point of Sale solution for you? Explore 186 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76636/RetailEdge/reviews --- RetailEdge 4.8 (186) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of RetailEdge Ease of use 4.7 Customer Service 4.8 ## Pros and Cons in Reviews LS Lloyd S Operations ManagerEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “RetailEdge has more features than I need at my independently-owned single location garden center and landscaping service business, but I can see how they would be very useful for a larger, multi-store business.“ March 26, 2025 AK Ayla K Operations ManagerRetail, 51 - 200 employeesUsed the software for: More than 2 years. “Duplicates and incomplete transfers have happened many times because an update wasnt enough.“ October 30, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “We run on a lot of grant funding so being able to pull reports with specific detail is outstanding.“ September 25, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts.“ March 22, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money.“ September 25, 2025 EP Eric P Officer ManagerSporting Goods, 2 - 10 employeesUsed the software for: More than 2 years. “RetailEdge does not allow for multiple vendors to be assigned to the same item. “ September 26, 2025 RD Robin D Store ManagerFood & Beverages, 2 - 10 employeesUsed the software for: More than 2 years. “Having an option for a membership and loyalty program has been an key feature for us. “ September 25, 2025 MD Michael D Sales ManagerRetail, 2 - 10 employeesUsed the software for: 1-2 years. “Trying to get the discounts to add to the whole sale don't seem to function but that could be us.“ March 22, 2025 ## Showing most helpful reviews Showing 1-25 of 186 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael Y. General Manager Used the software for: 2+ years ### "Simple and amazing software!" October 21, 2017 5.0 Pros As a used bookstore we have utilized the customer features to track book credits. This allows us to see when our customers were last in and contact info to get them back! Simple and easy to use!! Cons There is little I don't like about this software.. it's a software that it always in evolution. Having consistency when having doing reports... A default selection choice would be nice... Review Source MD Michael D. Sales Manager Retail Used the software for: 1-2 years ### "Room Mates Pool and Spa Employee Review" March 22, 2025 4.0 Overall program is easy to use but needs some improvements. All employees are able to enter sales and package ability and discounts is nice. Trying to get the discounts to add to the whole sale don't seem to function but that could be us. I would love to see a zoom type training question and answer be presented so that we may unlock and understand all the hidden features the program has. Pros Ease of entering product, Easy to train new employees on, Saved sale abilities and remote work stations. Cons Needs better reports, no section to add mutiple images for a customer, regarding purchases or product issues. Reports are very basic, no way to create a multiple invoice print-out for customer in-house charge accounts. You have to print each company individually, wastes time for end of the month billing. No way to edit a sale without voiding sale such as incorrect serial number or customer id number. IE: if wrong Mr. Smith is entered you cant change it to the correct Mr. Smith unless you void ticket and start-over which is impossible with credit card processing. Needs a quote saved section, not just saved sales so you can distinguish quote from sale. Does not allow for contact phone to be printed on receipt, I understand security on this but it would be nice if there were an option. Close out process is a bit cumbersome. While easy to do there is so many questions and if you accidently post before printing report you have to start over. No scheduling or time clock option and a adding chat program would be great. The serial number process would be great to be able to add after the sale as in special orders we do not have a serial number to add until the product has been ordered. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[Lou](https://www.capterra.com/p/192980/Lou/)[Shopify](https://www.capterra.com/p/83891/Shopify/) Reason for choosing RetailEdge Ease of use, much like our QuickBooks desktop version, not cloud based and cost effective for our current needs Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) Quickbook Desktop version stopped being supported, did not want one hundred percent cloud or web based program. Retail Edge was more cost effective for our needs and offered the basics versus other we looked at. Review Source MD Melissa D. General Manager Retail Used the software for: 2+ years ### "Mostly good, with a few major frustrations." November 2, 2017 3.0 Ease of checking out customers and keeping track of inventory. Pros Pretty simple and explanatory interface. Not difficult to teach new hires how to use. Tech support is usually pretty speedy and efficient. Cons Every time there's an update with the software or with Windows 10, we have to call tech support because something becomes incompatible or switched off. Also unhappy that we started out being able to use our POS as a touch screen, and when Windows 10 became the operating system, it was no longer able to operate as touch screen, tacking on time to our checkout speed. Some of the report functions are a bit tedious to use. Many customers unhappy that we can't tell them how far along in the loyalty program they are without us doing some major research; wish it was just automatically tracked in their account. Review Source RD Robin D. Store Manager Food & Beverages Used the software for: 2+ years ### "Big Retail Edge fan" September 25, 2025 4.0 We have used this POS system for 5 years now. As gold subscibers, we get access to immediate and very helpful customer service that I feel is a good value for our money. Huge shout-out to \[sensitive content hidden\]. He is very good at walking me through making changes to our system and teaching me how to do things. Having an option for a membership and loyalty program has been an key feature for us. We recommend Retail Edge to new markets similar to our that need to do complex consignment sales and discounts. Pros I love that Retail Edge provides us a point of sale system doing consignment and wholesale. We run on a lot of grant funding so being able to pull reports with specific detail is outstanding. The customer service is always good and I am able to get assistance with any questions or problems. Cons It can be confusing to new users. There is alot the system can do and the learning curve can be tricky. Review Source Response from High Meadow Business Solutions September 30, 2025 Hi Robin! Thanks for the wonderful feedback. We’re so glad RetailEdge has supported your business needs. With so many features, the learning curve can feel big at first—but our built-in Help File, Knowledge Base, and YouTube Channel make it easier to explore at your own pace. And as a Gold Support user, you also have free email and phone support, so never hesitate to reach out if new users need a hand! -Kiana EP Eric P. Officer Manager Sporting Goods Used the software for: 2+ years ### "Customer Tracking / Inventory Control for Dummies.." September 26, 2025 5.0 The program has been for the most part flawless and super stable. We've been using it in our store since 1996. Pros Easy to use and teach new employees how to use RetailEdge. The Inventory control is also very good in that we can monitor exactly what we need to see where we need to make adjustments. Cons While RetailEdge is great for inventory control it is cumbersome in some aspects. RetailEdge does not allow for multiple vendors to be assigned to the same item. Only 1 main vendor per item. When using the matrix there are only 100 fields to be entered on any particular element value like Color or Size and while it hasn't really happened on size our Color Values has grown to Matrix Color 1, Color 2, and Color 3. Review Source MH Melissa H. Owner Retail Used the software for: 2+ years ### "Recycled Reading of Vermont RetailEdge Review" September 25, 2025 5.0 Customer service is great. Easy to use and many functions that help run a business. Updates are regularly issued. Pros Ease of use when you first start using it. There are many reports and functions that help running my business. As a music store, I like the ability to create packages. I use it for putting guitar and accessory packages for special sales. Cons I don't really like the change in the look of the POS screens, they look cartoonish. I really don't have the time to learn all the functions as some are complicated. Review Source Response from High Meadow Business Solutions September 30, 2025 Thanks for sharing your experience, Melissa! We’re glad RetailEdge has been a helpful tool for running your store—especially with package sales. We hear you on the POS screen updates; If you ever want to explore those at your own pace, our Help File, Knowledge Base, and YouTube Channel are great places to start! -Kiana TT Traci T. Owner Retail Used the software for: 2+ years ### "Retail Edge Review" September 25, 2025 4.0 I think Retail edge is the best POS system because of the ease in which it can be learned and all that it has the capability of doing for a business. Pros I think the Customer Service because the all the people that I’ve spent time with in the phone are very knowledgeable about RE Cons That no one answers when you make the initial phone call. I’d like someone to answer because sometimes I dont have time to wait. Review Source Response from High Meadow Business Solutions October 1, 2025 Thanks so much for your kind words! We’re glad RetailEdge has been a great fit for your store and that our support team has been valuable. Just a note on support—during times of heavy call volume, we triage requests to make sure sales-critical issues (like not being able to ring up customers) are addressed first, followed by less urgent questions. That way, every business can stay running smoothly. Even if your call goes to voicemail, leave your name, business, number, and a brief description, and our team will always get back to you as quickly as possible. -Kiana AG Ayana G. Operations Manager Food & Beverages Used the software for: 2+ years ### "The BEST Retail Software" September 26, 2025 5.0 Absolutely, Amazing!!! We have had great customer service, on time follow up with technical support. Pros The entire process is seamless and support is amazing. We have been using Retail Edge for over 5 years in our Store Front and Restaurant. With multiple locations, we can sell, update inventory, etc. Cons No problems at all. They are always creating improvements that match with market trends or business request. Review Source Response from High Meadow Business Solutions September 30, 2025 Thank you Ayana! We are so glad that you have had such a great experience with RetailEdge. -Kiana TZ Tammy Z. Resort Manager Retail Used the software for: 2+ years ### "Amazing customer service" September 25, 2025 5.0 We have had great experiences with Retail Edge. This system works great for our store. Their customer service is prompt and amazing. Pros Retail Edge is a great value. It has great reports available. The customer service we have always received from their team is amazing. Cons That when you are already logged in and swap to a different screen it makes you put in your credentials again. Review Source Response from High Meadow Business Solutions October 7, 2025 Thanks so much for your positive review! We’re glad RetailEdge has been a great value for your business and that our reports and support have been helpful. Regarding re-entering credentials, you might find it easier to run RetailEdge in workstation mode, which can streamline switching between screens. If you’d like to give it a try, our Help File, Knowledge Base, or support team can walk you through the setup. -Kiana LA Lyn A. Senior Personal Stylist Apparel & Fashion Used the software for: 2+ years ### "5 star service" March 23, 2025 5.0 \[sensitive content hidden\] and \[sensitive content hidden\] are among the best! We have a gold service plan and all of your tech support team are very responsive. Pros There are a lot of tools to review inventory and assess customer loyalty. Cons Some things that we never do, like delete POs once they're completely received, but it asks every time if we want to delete it. Review Source DR Dale R. Managing Director Retail Used the software for: 2+ years ### "Excellent Product " May 14, 2021 5.0 Oh! This has been a great experience for managing inventory and for processing sales in a professional manner. Both for the customer and cashier's experience. Pros I like that I have the option of Free email tech support and that updates are reasonably priced via the bronze package. The replies are always courteous and helpful. Plus, I know that I have the paid one off tech support service which I used once due to the urgency of the issue. I can't complain about the actual software because I am extremely satisfied. Cons I wish that I could refund a store credit via cash instead of only being able to apply it to an invoice. Sometimes, I need to refund a customer their store credit and I have to do lots of work arounds. It would be nicer to have a totally revamped discount system. I find creating promotions and renewing them tedious. The options are adequate, but the interface is not user-friendly for regular changes... it just needs to be an easier faster process for the person inputting the promotions. Again, possibly a total revamp instead of updates. Maybe an up-loadable spread sheet would be an option as there are sometimes so many items to create promotions for that my ability to create promotions becomes frustrating. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) The Canadian Version was no longer supported. Review Source BS Becci S. Owner Retail Used the software for: 1-2 years ### "Retail Edge is Great!" April 5, 2024 5.0 Pros The ease of use and support. The customer service is friendly and easy to understand and follow. Cons Wish the support was 24 hours. It would be nice to be able to call support at any hour, but we make it work by scheduling tech stuff early in the day since we are in the west. Switched from [Clover](https://www.capterra.com/p/226864/Clover/) It couldn't handle our inventory and offer full reporting options Review Source CP Cindy P. President Retail Used the software for: Less than 6 months ### "Local POS service that rocks!!!!!!" April 20, 2023 4.0 Being able to keep our data on site is reassuring for us. Making daily backups and taking the information off site in case of fire has increased our security level. Pros The sales process is easy to do. The screens are simply set out so that you can find what you need when the sale is occurring. The inventory entry process is easy to follow but gets so much easier with increased use of the program. There are options to customize things so that you are "fitting" your business to a software program. Customer service was awesome and helped us quickly troubleshoot some hardware issues that made daily operations cumbersome. Cons The prompt for the description field after you fill in the stock number is a little annoying. We just manage it by completing the description field first and then scanning the UPC in the stock number field. I wish the inventory stock number field would auto assign the next number. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) No improvements made. Credit card processing had to take place with their service. Customer service is not that great. Review Source Response from High Meadow Business Solutions May 3, 2023 Hi Cindy, Thanks for the kind review!! I will submit your suggestion about auto-assigning stock numbers into development. HV Heather V. General Manager Retail Used the software for: 2+ years ### "Friendly, Flexible, and Fantastic" March 21, 2025 5.0 We moved to Retail Edge in 2017 from a DOS based system we bought in 1991 which still met our needs but could not work on anything beyond Windows XP. We asked the same person who picked out that software to help us shop for a new system. Retail Edge was there for the transition and has made several changes to their platform to meet our needs and requests. Pros The product is always evolving with new features without expensive memberships. The technical support team is top notch, available without a wait, and patient with non technical people. Cons I would like more flexibility in reports. They have an extensive choice of reports, and perhaps I do not know how to use them properly to get exactly what I want at times. Review Source Response from High Meadow Business Solutions April 1, 2025 Hi Heather! RetailEdge has hundreds of reports that have been designed and added to over the years from user suggestions. If you don’t find a report you need, you can always feel free to contact our Support team and we can let you know if RetailEdge has it. RetailEdge also has a number of exports that will export sales, inventory and customers to Excel. Let us know if there's anything else we can do to help! -Kiana DH Drennan H. Outdoor Store Retail Used the software for: 2+ years ### "We love Retail Edge! " November 20, 2024 5.0 We have been a customer for over 25 years and we have stayed this long because they are a very easy partner to work with! We have had no big issues with them and when we do have a change we need, they take care of it fast and are always willing to listen! Pros Great customer service, easy functions and always willing to update and make changes when needed! Cons We don’t really have any complaints! We have always had good customer service. Review Source Response from High Meadow Business Solutions December 23, 2024 Thank you, Drennan! We have appreciated your support over the years. Happy Holidays from RetailEdge! DD Dian D. Volunteer Retail Used the software for: 2+ years ### "Small Nonprofit Religious shop" January 14, 2024 5.0 I have used a version of Retail Edge for more than 10 years. As far as a retail programs this has been far easier to use than other programs I have used in Retail stores have worked in over the years. I have been working in retail over 50 years. Pros Tracking customer and retail sales. I like creating input for new inventory and then printing tags for the merchandise. Cons Creating reports for departments and vendors vs cost and inventory. The recent upgrade of Retail Edge is based on Microsoft and the sales screen font is much smaller which is a handicap when the store is busy and having to do things quickly. Shouldn't be challenging to make sales. It would be nice if font size was adjustable throughout. Review Source Response from High Meadow Business Solutions January 16, 2024 Hi Dian, thank you for the review. There is a new feature in RetailEdge where it allows you to adjust the font size. Just go to Tools > Settings > Workstations, Modify. Click the Misc tab and adjust the font size to your liking! Please let us know if you have any other feedback or comments. -Kayla ZR Zak R. Sales Manager Consumer Goods Used the software for: 2+ years ### "User friendly software that takes only a few days to learn. Awesome tech support! :-)" October 30, 2017 4.0 Made my product inventory easy to handle. Does not need much computer knowledge to operate. Easy to capture customer's information and use the data to develop promotions and obtain more return customers to our crystal showroom. Lots of functions for data backup and security to prevent unauthorized entry to sensitive data ( about inventory, customer info, sales and account info etc..) Pros I have been using RetailEdge POS since 2014. Glad to say that I'm very satisfied with this software. It's very easy to learn if one can commit just 1 to 2 hours for one week when newly bought. The functions provided are certainly worth more than the price tag of this software (I'm not kidding). The function buttons and menu items are easy to navigate and after a few tries, it becomes natural to navigate. When compared to other competing POS software which may look more colorful and user friendly at first, they sell functions which are already included with RetailEdge as add-ons. A good example would be RetailEdge's gift card function, membership function, cupon function and many more. With the other software, you will end up paying for each add-ons and the final cost of owning that software can be quite costly. I have been persuaded by many firms that want me to switch over to their POS software but when asked if they can give a software that has the same or more built in functions as that of RetailEdge AND at the same cost of RetailEdge, I never seem to get a reply from them...haha. Any software is as good only if the tech support provided is reliable and prompt and the folks at RetailEdge have not failed me once. The tech support cost is again affordable when compared to other POS software. Oh, before I forget, the constant software update provided is simply awesome. You can be assured that you're in safe hands for the long term when you purchase RetailEdge POS. Cons Not much actually. I just hope that the gift card and membership (points system) functions can be expanded more in RetailEdge POS. These are the only functions I personally feel that has not caught up with other competing POS software. There have been many updates and improvements in RetailEdge pos EXCEPT for gift card and points system functions. If these can be made competitive with other software in the POS market, I'll be happy as lark. Maybe as I write this review, the good folks at RetailEdge are already coding new functions and updates for the above 2 functions....finger crossed. Review Source MI Melissa I. Beauty Supply Distributor Cosmetics Used the software for: 1-2 years ### "RetailEdge is Essential!" October 15, 2019 5.0 RetailEdge has been pretty flawless for me, and the rare occasions I've needed assistance, I was taken care of promptly by their team. Everyone has been very professional, and I've never felt "rushed" off the phone when needed support. They take their time, explain things thoroughly, and are kind in the process. Pros I love how easy it is to navigate, and customize different reports. It's great to be able to really "drill down" into the inventory and get all sorts of useful data on products. This has been a HUGE help in determining which items to stock more of, and which ones to let go. It really streamlines my inventory! I also love to customize the setup for multiple users, so not every employee has access to all the features. There's nothing it can't do so far! Cons I'm having trouble thinking of anything I really don't like... The one thing I wish it did, is have the ability to attach a "time-sensitive" note for individual customers. Similar to the "note" that pops up when selecting a customer account, I wish there was a feature that could let me know when their professional license expires (or is getting close to expiring), so I would be automatically prompted to ask for their updated copy. Reason for choosing RetailEdge Being able to download the demo version and play with it, as well as easily chat with RetailEdge over the phone, made it a "done deal" for me. The demo version is AMAZING, because I got to use it and mess around with it and really be able to gauge whether or not it would work for what I needed. I love that it's somewhat simply, on its face, but gets very detailed the more you get comfortable in exploring the features. RetailEdge, for the WIN! Review Source Response from High Meadow Business Solutions November 4, 2019 Hi Melissa, thank you so much for your kind words and feedback! With regards to a time-sensitive pop up, we have had customers ask for this type of feature in the past and there are scripts that can be run that will allow you to do this. To make sure we address your concerns fully, we will be reaching out to you via email shortly. Thanks again! PB Paul B. Owner Retail Used the software for: 2+ years ### "RetailEdge is awesome" May 18, 2022 5.0 I would recommend RetailEdge to any store that is getting started because it is affordable and the IT team is able to speak in terms that is understandable. Pros I have used RetailEdge for 4 years now and I love having the gold level which is very inexpensive. I know I can call them and get any question answered usually within an hour. Cons I wish there was a training manual that I could download with the basics for my employees for returns, exchanges, gift cards, entering inventory, etc. Reason for choosing RetailEdge I looked at other companies but honestly, they wanted thousands of dollars just to get started and with starting out as a new business I wanted to spend money on inventory and not a fancy computer system. Review Source Response from High Meadow Business Solutions May 19, 2022 Hello Paul, thank you for your review! There is an online training manual for all things RetailEdge. just go to www.retailedge.com/help. We also have a YouTube series with basic training video tutorials. Thanks again! VR Verified Reviewer Mareting Agent Hospital & Health Care Used the software for: 6-12 months ### "Good software for retail sales" June 13, 2023 4.0 Pros what I like most is the possibility of doing a free trial so that you're not forced to use a tool that doesn't suit you. Cons I find this software a bit complicated to use although it works well, I would have liked something very simple. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source Response from High Meadow Business Solutions June 15, 2023 Hi there, Thank you for the review! We do understand RetailEdge has a bit of a learning curve. Like most softwares, it takes some time to get used to a new work flow. That is why we give all new customers one hour of free training to use to their areas of interest in the program. We thank you for your feedback and look forward to continuing to serve your business' needs. JW Jenny W. President Apparel & Fashion Used the software for: 2+ years ### "Great Service" August 15, 2023 5.0 I've always found the support team to be very friendly and helpful over the years that we've needed them. They're always willing to help with whatever issue we face. Pros The POS system is easy to use and as functional for our mobile store. Cons Occasionally we have issues with our day end reports, they tend to duplicate the days sales. Review Source Response from High Meadow Business Solutions August 16, 2023 Hi Jenny, Thanks so much for your review! Give support a shout at support@retailedge.com and they can go over some work flow suggestions with you to keep your closings in check. JK Jennifer K. Manager Arts and Crafts Used the software for: 2+ years ### "Happy user for 7+ years" May 12, 2022 5.0 RE was purchased about 20 years ago when the business first opened, and I have been here for about 7 years. RE is easy to use, easy to understand, easy to make adjustments as the business grows. Customer service has been great, even though we are on the freebie plan, and they are responsive to my emails as I've grown into the managerial role and my responsibilities have increased. Pros I like that RE is all we need for inventory management, POS, reports, etc. It's easy to use, even for new hires, and easy for me as a manager to adjust as needs change. Cons I can't think of any cons, because it does everything we need it to. Review Source BP Betsy P. Shift leader Consumer Goods Used the software for: 2+ years ### "Thank you!" August 21, 2023 5.0 it works for a day to day job, but the tech support were super kind! \[sensitive content hidden\] you rock!! thank you soo much!! You solved my issue very quickly and with such a professional attitude! Thank you!!!! Pros its a good program does what I need with minimal issues Cons The icons are a bit busy but thats just personal style Review Source Response from High Meadow Business Solutions October 13, 2023 Hi Betsy, Thank you so much for the kind words!! We are very happy to hear about your positive experience with technical support and will pass along your message. MM Matthew M. Support Engineer ll Non-Profit Organization Management Used the software for: 2+ years ### "Anthony Retail Edge - ATLM Assistance " August 23, 2023 5.0 Great! Pros Wanted to send a special thanks to Anthony for getting us set up and ready at ATLM in a timely manner. Very helpful in the busy season! Cons none that I can think of thanks so much Review Source Response from High Meadow Business Solutions August 28, 2023 Matthew, Thank you for the review! We love hearing about positive experiences with our Technical Support staff. We will absolutely pass along the kind words to Anthony. MO Matt O. Director of Operations Retail Used the software for: 2+ years ### "Service Call" August 15, 2023 5.0 It does the Job Pros All works well with the support assistance. Cons My staff does not know how to use the available capacity of the product. Review Source Response from High Meadow Business Solutions October 13, 2023 Hi Matt, It sounds like your staff would benefit from our training services. Feel free to reach out to the support team and we can schedule a training session to help alleviate some pain points for your staff. Talk to a Capterra advisor for free and get results within 15 minutes.