# Page 8 | Hotelogix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is Hotelogix the right Hospitality Property Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76374/Hotelogix/reviews --- Hotelogix 4.4 (251) [View alternatives](https://www.capterra.com/p/76374/Hotelogix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 8 - Reviews of Hotelogix ## Showing most helpful reviews Showing 176-200 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TA Timothy A. IT Manager Used the software for: 6-12 months ### "Great with Customer support" September 28, 2017 4.0 Pros Good User interface and easy to learn. Quick invoicing and detailed guest folio. Cons Should include more modules such as inventry anf conferencing . Housekeeping app will be need and a checklist for housekeepers will be great Review Source Response from Hotelogix February 15, 2018 Hi Timony, Thanks for sharing your feedback. Your wish just came true! We recently launched our Mobile Hotel app which will help you manage housekeeping operations, check-ins, check-outs, POS outlets and do much more, right from your smartphone. JS Joji S. IT Officer Used the software for: 1-2 years ### "Good value" July 13, 2018 4.0 Pros I appreciate that most of the processes we have in the resort can be translated into the system, the Hotelogix team was able to assist us set things up and help us on our initial run until we were running with only a few issues. Cons I would like to hear about a roadmap of features to be implemented along with a current list of bugs present in the software in order for us to manage our process better. Review Source Response from Hotelogix August 3, 2018 Thanks for sharing your experience here. We¿re pleased to know that Hotelogix is helping you in managing your Resort better. We constantly release new features and update our product based on our client's suggestions, and your account manager will update you on the upcoming releases. DK Dilshad K. Front office manager Hospitality Used the software for: Less than 6 months ### "Very user friendly and reliable " August 23, 2022 5.0 Good Pros It's easy to understand user friendly easy to teach easy to understand Cons Nothing Review Source KF Kat F. Business Development Manager Hospitality Used the software for: 6-12 months ### "Lots of options" August 22, 2018 4.0 I think overall it's a good system and it is pretty user friendly as you go through it. The different departments is definitely a nice feature Pros I enjoy this system because there are a lot of options to set up the different departments. The option to get client/guest review is a nice feature as well to have in one place. I do enjoy being able to create task lists and have them marked off Cons It can be a bit confusing as you begin working on it, but there are decent tutorials to help make it through. Review Source Response from Hotelogix March 28, 2019 Hello Kat, Our comprehensive PMS has been designed for independent properties and we are delighted to know that you enjoy working on it. Thanks for sharing your feedback on the list of your favorite features like automated review collection, task list creation and the different tabs. We hope to continue delighting you with more features that can boost your business. Cheers, Team Hotelogix MS Mohd S. Owner Consumer Services Used the software for: Less than 6 months ### " good software support" April 4, 2019 4.0 fast respon & minimal downtime Pros flexible and simple software for new users starting up a hotel or resort Cons Customers interface - need better view for guests selection Review Source Response from Hotelogix April 9, 2019 Hi Mohd Syafiq, Thank you for choosing Hotelogix and we appreciate your review. As you pointed out, our system¿s flexibility and simplicity is what makes Hotelogix extremely user-friendly. We value your feedback on our customer interface and would like to assure you that we are constantly working on improving your experience with us. We are happy to have been of service to you. In the meantime, we would love to know your thoughts on the recently launched Hotelogix Marketplace. RIN Ratu Inoke N. Hotel Manager Hospitality Used the software for: Less than 6 months ### "One of the best hotel management softwares" August 29, 2022 5.0 Pros Simple to use and easy to learn and adapt to Cons There is no proper way of task sheet creation in Housekeeping Review Source VR Verified Reviewer Hotel Reception Hospitality Used the software for: Less than 6 months ### "EASY!!!" April 25, 2019 5.0 Pros I like best about this software was how easy it was to learn. This software allows hotel reservations to be a breeze. I was able to do check in and outs easily, helping with creating packages and discounts was easy. I used this at a hotel that I worked at and it was much easier and user friendly than other hotel software I have used. Cons I can't think of anything I didn't like, my experience with this software was very good while I was working at the hotel. Review Source Response from Hotelogix May 8, 2019 Hi there! Thank you for your kind words and for taking the time out to leave us a review. :) IJ Ian J. General Manager Used the software for: ### "very quick to be up and running" January 23, 2016 5.0 this is a very easy PMS to get to grips with. the frontdesk is clearly laid out with the user in mind, and the majority of quick links are in one area \[check in/out reports etc\]. Once the configuration is mapped and if you utilise the 2 way interface \[to all web agents\] the only thing left is to iron out the usual glitches/creases. this is where their customer service team excel. the longest I have had to wait for an answer to any query \[via the online portal\] was about 5 hours, and that was a lengthy config question that wasn't straightforward!!\] normally all responses and case closures are around the 1-3 hour mark. we have gone from manually entering all bookings \[68 bed hotel\] to everything automated resulting in staff having more time to deal face to face with guests and our customer service feedback has increased ten fold. the negative side of it is that it is still quite a young system compared to the major players \[Micros Fidelio etc\] so there are some features that Hotelogix haven't got around to developing, however, I do send them ideas to think about, and with their update schedules being every few months, if we all ask, maybe these will be implemented. Review Source AB Andreas B. Co - owner Used the software for: ### "Increase our RevPar with 5,3% the first month !!" February 22, 2014 4.0 Grand Sihanouk Ville hotel is a 3 star hotel located in Sihanouk Ville. Most of our rooms have a private balcony, we have a lovely pool and focus on good food, clean rooms and high service. After analyzing our operation situation we decided to implement a Property Management System. Our management team is highly experienced and between us we have been working with several different PMS in the future. Threw an add we heard about Hotelogix, and decided to contact with them to check it out. I was immediately replied by their Sales Front with exactly the information I needed. In fact, the decision of going for Hotelogix was made just a few days later. The follow up from the support team is great, the program itself is easy to use, quick to implement and the reports accessible for management are almost innumerable. The system is fairly priced and they are constantly working on new and improved solutions for the system. The implementation of Hotelogix has increase our RevPar with 5,3% the first month, and we can\`t wait to see the what this will do for our revenue in the future. Best regards; Andreas Buestad Co - owner Grand SihanoukVille Hotel Review Source PE Patricia E. General Manager Used the software for: ### "Flexible and Powerful Solution" March 5, 2014 5.0 We implemented Hotelogix in 4 properties from 12 to 25 rooms, with great success (12 to 25 rooms). The application is very flexible and powerful, especially in regard to the definition of rates and promotional packages. The startup might be a bit tedious, due to many parameters that provide multiple combinations; it will take over a moths to have it done. But every minute spent at the beginning, involves automating processes which will lead to improving profit and time optimization. The integration with CM is vital, even for Hotels with few channels, as it improves advertising exposure, increases occupancy levels and allows strategic definition and quick updates, on rates and promo packages rather than losing time in overhead of updates. We are waiting for integration with CR application that enable real-time reviews from guests during their stay in order to improve processes and react to the preferences and demands of the passengers reversing a negative rating . It would also be the way to have more reviews and therefore better ranking in Tripadvisor and others search & recommendation sites. Definitely we highly recommend Hotelogix. Review Source JV Jackie V. Front Desk manager Hospitality Used the software for: Less than 6 months ### "Very Impressed" July 17, 2019 5.0 My overall experience with Hotelogix was very professional and pleasant. They are a great group to work with. Pros It is pretty easy to learn. A Lot of options available on the program. We previously had Roommasters, Hotelogix is more up to date and perfect for our business! Cons So far i haven't came across any negatives. Review Source Response from Hotelogix August 16, 2019 Hey Jackie! Thank you for your feedback. We do constantly strive towards building a product that is both comprehensive yet easy-to-use. We're glad that you found the perfect match for your business in Hotelogix and we look forward to our continued association. SX Sherry X. Owner Hospitality Used the software for: 6-12 months ### "Absolute Nightmare!!!" July 24, 2017 1.0 After struggle with this terrible system for 8 months, we finally give up! This kind of system should never go to the market! There were dozen of times we thought about giving up, then there are just too much time spent in this system already, we hope there is a point of turn... instead, there is unlimited issues, before you take care of old issues, new issues arise all the time. Every time, you are working as fire fighters! Enough is enough! If we have to go manual on everything, it would not be as bad. LIVING NITMARE describes our experience with this program!! Pros Technical service get onto the issues normally within 24 hours, that is the only positive experience we have had with this program. Cons It sounds good before you use it, sales man certainly doing great job selling, except after you sign up, sales leaves, your night mare starts! Review Source BR Betsabe R. Sales Used the software for: Less than 6 months ### "Faster and great" August 25, 2017 5.0 Pros simplifies the daily work and allows to be faster and more effective, optimizing the times and the effort Cons I do not like to have to configure OTA by OTA would be very well able to do it as in other channels that all are updated at the same time. Review Source Response from Hotelogix September 15, 2017 Thank you for your words of appreciation. We, at Hotelogix are glad to meet up to your expectations in managing your hotel¿s operations seamlessly. Hotelogix does have the option of a single rate plan configuration that will allow you to manage all your OTA from one central place. This will require uniformity of certain parameters set across all your OTAs. Currently, you seem to be managing different rule structures for each of your OTAs. Please do let us know whenever you would wish to change this configuration and we will be happy to assist you. OG Othman G. IT Manager Information Technology and Services Used the software for: Less than 6 months ### "its simple with lots of functionality " July 18, 2018 5.0 Cloud,HK Mobile,Fast reports generating ,integration with OTA's and more Pros multi-property feature group feature easy to understand it integration with lots of systems (snapshot,tripadvisor,channel manager) customer support Cons i can not find cons even when we find some issues, they always help us to solve it so they are having good response to fix any cons which appear for us Review Source Response from Hotelogix August 3, 2018 Hey Othman, Thanks for taking the time to share your experience! We are committed to helping our clients have better control over their property and grow their hospitality business. Don¿t miss to check out our recently added feature ¿Management Dashboard¿ to help you view all critical data in one place and make informed business decisions. We would love to get your feedback on that :) BV Bas V. Owner Used the software for: ### "Cloud Solutions to increase our partners businesses" March 7, 2014 5.0 We are working with Hotelogix for the past 2 and half year with our Thailand properties. Hotelogix is a user friendly and easy to use system, which allows our hotel partners to get control of their property and drive better revenue. The future is looking bright with more properties that are looking for low cost solutions to drive better revenue. Insight in production channels, easy to read reports per segment with just clicks away, makes this solution a must have for every GM or Revenue manager that looks for data to improve their business. The cloud based advantage is that we, as a relatively small company, can service hotels in every part of Thailand, without physical being in their location. We can gain access to data and generate new strategies as data is accessible from any entry point, for multiple properties at each time. Review Source MA Mohamed A. General Manager Hospitality Used the software for: 6-12 months ### "Great hotel system " September 3, 2018 5.0 Very kind helpful team Pros The immediate assistance we get whenever needed Cons Nothing to be honest. Everything is okay and if any assistance we require, the team is always on hand. Review Source Response from Hotelogix March 28, 2019 Hi Mohamed, Thanks for sharing your feedback on our product and support. We hope to continue delighting you with more features and services! Cheers, Team Hotelogix AS Ahmed S. FrontDesk Supervisor Hospitality Used the software for: Less than 6 months ### "Simple and Easy for User" April 17, 2019 5.0 all our properties linked together for customers profiles , access anywhere anytime. Pros You can access it from anywhere as long as you have internet connection Cons \-Simple -easy -stable -integrated with channels Review Source Response from Hotelogix April 22, 2019 Hi Ahmed! Thank you for choosing Hotelogix and for taking the time out to leave us a review. It is always a pleasure to see our customers derive value from our product that is as simple and user-friendly as it is comprehensive and end-to-end. We look forward to continuing to add value to your business through our product. aL ana L. GENERAL MANAGER Hospitality Used the software for: Less than 6 months ### "It changed our reservation system entirely and improved our comunication with our customers in 200%" November 15, 2017 5.0 Increased reservation percentaje! Pros It keeps data about customers, leave notes for every department in the hotel for them to know specific details, and its very helpfull when trying to personalize our customers experience, plus it helps manage OTA´s an many other tools. Also helps to process information received by the web, so, we can always improve our processes Cons when needing to change something inside the system, it can get challenging if you dont have many experience with such platforms. Review Source Response from Hotelogix May 31, 2018 Hi Ana, good to know that our PMS fulfills all your requirements. Should you face any difficulties, feel free to get in touch with our 24/7 live chat support. We would be happy to help. JN Joshua N. Used the software for: ### "" March 21, 2013 4.0 Hotelogix has truly helped our organization thrive in our Property Management area. We had tried many different ways of organizing our rooms and reservations, but it just became too much of a hassle. We decided to just go with an online software, and Hotelogix is what we chose. We have been very pleased with this choice, and will continue to use their services until we feel we no longer need them or until Hotelogix becomes something that we can no longer justify the usefulness of. Thankfully, Hotelogix is easy to use, and very simple to integrate into our organization's functions. My staff find it very useful, and also find it quite easy to use. If there was anything I wish I could change, it would be that when I request a function on Hotelogix it would be added quickly or at all. I feel that most of my requests on the customer service side have gone by without being resolved. Besides that, the past 2 years of using Hotelogix has been great, and the new improvements keep rolling out making it even better! Review Source RL Raju L. General manager Used the software for: 6-12 months ### "Excellent product! Very helpful and user friendly!!" June 14, 2018 5.0 Pros It is very convenient and user friendly, i liked the way it is very simplified yet very secured software for hotel business. Cons No issues at all. But it would have been a great help if the nepalese government allows to issue VAT invoices from this system. Review Source TS Tejas S. Owner Hospitality Used the software for: Less than 6 months ### "Very user friendly interface. Easy to train even new staff." November 1, 2017 5.0 Managing multiple properties is really convenient, Pros Solid back end and support team, 24 hours chat is the best part. I feel the software is light and does not take up much of our computers resources. Its really fast and never hangs. Cons The text size is really small, even the reservation page is small. Key board shortcut keys need to be there. In case we need to make quick reservations / to check on a guest.. its sometimes not so convenient to use the mouse. Review Source Response from Hotelogix May 31, 2018 Dear Mr. Tejas, thanks for taking some time out of your busy schedule to write such good reviews on our PMS. It makes us go extra mile to make our PMS more convenient to match all your requirements. FG Fernando G. IT Manager Used the software for: ### "Hotelogix, a simple but yet very robust solution that is connected in real-time to all our channels " January 27, 2016 5.0 Before Hotelogix we had a PMS that wasn't truly connected in real time with the OTAs, this was causing us many overbooking problems. We decided it was time to change to a solution that included centralized inventory through a Channel Manager. After some research it was clear to us that Hotelogix was the PMS solution we were looking for. We opted to work with SiteMinder as our channel manager which is fully integrated with Hotelogix thus allowing us to have our inventory and rates pushed to all our channels in real time. The results were amazing, before we had to keep some inventory blocked in order to cover for those overbookings, now, with Hotelogix, we have every room opened and our hotel is full with no overbooking problems. I must thank all Hotelogix's team that helped us through the implementation period and now an special thanks to Luis who keeps checking on us to see if we have any issues with the system. We hope to continue to work together for many years to come! Review Source AJ Akshat J. HOT Hospitality Used the software for: Less than 6 months ### "review" July 26, 2022 5.0 Pros easy to use, user friendly, good for startup Cons some time stuks and go ofline else everythig is fine Review Source aS anup S. owner Hospitality Used the software for: Less than 6 months ### "holelogix new user" April 10, 2019 4.0 Pros user friendly interface, good customer care. Cons difficult to use in the beginning , no mobile app Review Source Response from Hotelogix April 22, 2019 Hi Anup, Thank you for choosing Hotelogix! Our UI and support team are two of our biggest strengths and we are happy to know that they serve you well. As for the mobile app, please feel free to download it on the Google Playstore or the App store (iOS). Should you need any assistance this, our support team is always there to help you out. WA Wilko A. Owner Hospitality Used the software for: Less than 6 months ### "Great Product " August 14, 2018 5.0 Great all round service , from the sales perspective but specifically support related . Literally 24/7 Support and assistance Pros The ease of use as well as the integrated technology of a powerful PMS with channel manager as well as back office reporting and accounts manager Cons The cost is more expensive than other service providers Review Source Response from Hotelogix March 28, 2019 Hello Wilko, It is wonderful to know that you find our PMS really easy to use and your business benefits from the integrations it offers - Channel Management,, Account Management and Back Office Reporting. We'll continue offering you the best of our service and assistance. Cheers, Team Hotelogix Similar Products Featured