# Page 7 | Hotelogix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is Hotelogix the right Hospitality Property Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76374/Hotelogix/reviews --- Hotelogix 4.4 (251) [View alternatives](https://www.capterra.com/p/76374/Hotelogix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 7 - Reviews of Hotelogix ## Showing most helpful reviews Showing 151-175 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PB Peter B. Owner Hospitality Used the software for: 1-2 years ### "Great software and easy to use.. Highly recommended!!" August 2, 2017 5.0 Hotelogix advised us of the option to review. Pros Exceptional customer service regarding help. The connectivity with all major third party sellers. No over selling of rooms when fully booked out. Cons Not being able to log out users instantly on night audits. Everything else works perfectly. Very happy! Review Source Response from Hotelogix September 5, 2017 Thank you for sharing your thoughts on our product and support! MS Maxine S. General Manager Hospitality Used the software for: 6-12 months ### "Great product backed with excellent Customer Service " August 19, 2021 5.0 Pros Easy to use. Great tutorials. Excellent customer service. 24 hour online service Cons Would have preferred more options for payment gateways. Review Source MI Mido I. Office Manager Hospitality Used the software for: 1-2 years ### "Good System" February 2, 2021 5.0 Pros It’s not complicated system, everything that we need for our hospitality is available in here. Was so easy to implemented and so far we like this system Cons Nothing can improve, it’s all good with this system as long as we use this system Review Source AA Antonio A. Manager Hospitality Used the software for: 2+ years ### "Rep good helper" August 4, 2019 5.0 Pros Easy reports , easy access to get the information Cons Bad conductivity with some ota’s, we have to contact directly with them. No conductivity Review Source SS Sunil S. Duty Manager Hospitality Used the software for: 1-2 years ### "User friendly software " January 19, 2023 5.0 Overall experience is very good. Pros Easy to learn and explore, user friendly software. Best part is help support is available 24\*7. Cons Happy with the results so far, nothing found as such. Review Source PP Pranay P. Estate Manager Hospitality Used the software for: Less than 6 months ### "Honest feedback" November 26, 2021 4.0 Excellent customer service and support from \[SENSITIVE CONTENT\]. Pros Frontdesk and inventory management. Pos point for restaurant sales. Cons OTA integration which took lot of time to go online and still taking time to connect to our website for Checking the availability. Review Source MW Matthew W. General Manager Used the software for: 2+ years ### "Always easy and enjoyable!" July 27, 2017 5.0 Pros The great customer service! We always get responses when we ask for help! Over time we have gotten most developments done. Cons No complaints! The only thing we do wish is that we could have some quicker personal developments that we request. Review Source Response from Hotelogix September 5, 2017 Thank you for taking the time to write a review, Matthew! it is greatly appreciated. AS Abdallah S. IT Manager Hospitality Used the software for: 1-2 years ### "I love the pms its friendly and easy to use" February 8, 2018 5.0 Makes my work much more easier since its a cloud based system so its easy to manage and work from anywhere Pros Safe and secure. Very easy that gives a freedom to anyone to use. You do not need a week of training its just few houra and you are done. Cons Front Desk and Pos. Making a reservation is just click and drag while using a pos is just pick a product and sale Review Source Response from Hotelogix May 31, 2018 Hello Mr. Abdallah, thanks for taking some time out to write such good reviews on our PMS. We at Hotelogix are committed to help clients like you in every possible way. spP sai prasad P. front office manager Hospitality Used the software for: Less than 6 months ### "Good cloud solution for enterprise hotels." August 24, 2022 5.0 Experience of being a Hotelogix user it is very easy to adopt because of multiple live supports & inbuilt help manuals with enabled screenshots. Pros Regardless of room counts it's easy to manage & operational wise there are no hassles. Cons Because of big room inventory sometimes it takes long to update. Review Source DT Deepak T. Hotel Manager Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Personal Reviews" June 9, 2022 4.0 So far nothing Pros Its user friendly. you refer the manual and it directs you. sometimes it may bring complications, but support team can sort and help you out Cons As we proceed forward, i will able to add my suggestions and recommendations Reason for choosing Hotelogix Management got it. I am just a user at higher management level, within the working pool Review Source MT Minh T. Project Assistant Hospitality Used the software for: 1-2 years ### "Love this product" December 25, 2018 5.0 Pros I love that this product is a cloud-based product. The price is very suitable for the product and it saves me a lot of time. Cons No important cons on this product. But i think they can make some improvement on the graphics of the Booking Engine Review Source RM Ravi M. Manager Used the software for: 1-2 years ### "fast and easy to use, saves time" June 14, 2018 4.0 Pros As it is a cloud base software, can easily access from any where. integrate with most of the booking channels. good support, has most of the features that is need for hotel Cons i will be very happy if i can use hotelogix on my mobile with no extra cost. another is the support team could not integrate hotelogix with some online booking channels, but trying to fix it. beside that, i don't see any cons. Review Source ST Sunil T. Manager Hospitality Used the software for: 2+ years ### "Hotel Management" December 14, 2017 4.0 Pros The software is versatile and reasonably easy to use; The customer service is above average with a response time of less than a few minutes. Cons Daily outstanding cannot be extracted; the financial report can be made better and versatile. There should be provision to take any room off the Hotel runner system; currently the entire lot need to be taken off Review Source TJ Toby J. Owner Hospitality Used the software for: 1-2 years ### "Great support from a very versatile system" September 28, 2017 4.0 Pros The calendar view and reporting functions work very well and give me a decent insight into occupancy levels and revenue per room type. Cons The interface could do with modernising a bit to make it more user-friendly and less cluttered. Im sure this will happen soon. Review Source Response from Hotelogix February 15, 2018 Hi Toby, Thanks for sharing your feedback with us. We appreciate your valuable suggestion, and this will be passed on to the concerned team. PO Pam O. MD Used the software for: 1-2 years ### "Easy to use " September 28, 2017 5.0 Pros You can access it from anywhere as long as you have internet connection It is secure and friendly to use. Cons Absence of store management. You need to add features to track purchases as well as stocks. Then have a complete booking software and back office in one system Review Source Response from Hotelogix February 15, 2018 Hi Pam, Thanks for sharing your experience. Much appreciated! Your suggestion will be shared with the concerned department. VS Victoria S. Sales Executive Hospitality Used the software for: 6-12 months ### "Highly reccommended" April 25, 2017 5.0 We are working with Hotelogix for a year now, the team is very helpful and is working constantly in upgrading its services. Very good customer care approach. A valuable partner in the constantly changing business environment. Thank you Pros Cloud based. Can accessed from anywhere, anytime. No breakouts. Cons None Review Source Response from Hotelogix April 27, 2017 Thank You Victoria. We are glad you find Hotelogix PMS and the team helpful. Your feedback is very encouraging for our entire team. We greatly value our relationship with our customers. We always put in that extra effort to stay on top of latest technological changes so you receive continued returns on investment. GW Gilbert W. General Manager Hospitality Used the software for: Less than 6 months ### "Prompt Action taken" February 10, 2023 5.0 The Team at hotelogix does show genuine care of the issues faced by the customers, namely \[sensitive content hidden\]. He was prompt to address the issues we had in the hotel. Pros Ease to use. Support is prompt and good. the Live chat options is a good feature for saving time to get resolution to a problem Cons To have more flexibility on reports that can boost guest experience and for marketing purpose eg additional reports on repeated guests stays, revenue generated. Review Source PM Paul M. Manager Used the software for: ### "Brilliant PMS with effective Channel Manger connection and web reservation!" May 2, 2015 5.0 Hotelogix PMS has been brilliant for our Hotel operations. At first we did the 30 day trial and after 6 days we knew this was the PMS system for our business and signed up for the premium PMS package. The setup was fairly straight forward and the Hotelogix 24/7 support was very effective and helpful. Being able to have support 24/7 was great, as we could resolve problems instantly and move forward. Connecting the PMS with Channel Manager increased our room occupancy substantially, as it maximised our rooms on the OTA sites such as booking.com and expedia and in return our ranking on these sites increased to the top of their lists which increases our revenue. Hotelogix "Web Reservation" has also been very effective for direct bookings. We now take 28% of our bookings through this service which has decreased our OTA commission significantly. The fact that the PMS is a cloud based system is excellent, as we can access the "live" system from anywhere around the world and literally track every click our staff do in the system. Also with each input the system is "backed up" on the cloud which is important. Overall we are extremely happy with the Hotelogix PMS system and compared to other PMS services we trialled it's extremely cost effective. Review Source Response from Hotelogix May 4, 2015 Thank you Paul Maxwell for your valuable feedback. GM Gina M. General Manager Used the software for: ### " Hotelogix PMS will give you peace of mind" May 13, 2015 5.0 We have been using Hotelogix since January 2014 for our seasonal hotel in Zakynthos. The system gives us capability to see our hotel data even during off-season when we are away from the property. It fits the way hotels in Greece are run so perfectly. Hotelogix support team is unparalleled as far as we are concerned. They are available 24/7 which helped us immensely because of our time zone difference. We could work the program at any hour of the day and there was a knowledgeable staff member on call to help us with any inquiry we may have one-on-one. They are also constantly updating the system and we have seen that in these updates they include features that we have specifically requested to help our business run more smoothly. We would recommend this program to anyone in the hotel business, small or large hotels in Greece. It will give you peace of mind, allow you to manage your hotel in ways you never thought possible, and most importantly of all it will make your lives a lot easier. Those who know how to use the system will love working on it!! Review Source Response from Hotelogix May 14, 2015 Thank you for choosing our services and sharing your feedback. We are pleased to know that Hotelogix has fulfilled your expectations and aim to continue providing exceptional service. Thank you once again and we hope to have a favorable, long-term association with you. MT Mark T. Director Used the software for: ### "What a nightmare" May 10, 2015 1.0 We have a small hotel of 12 units. The set up of the system was slow and confusing, Training was poor and online with staff who don't always seem to understand the hotel environment. The system was so complicated and not user friendly. We have canceled our business and gone back to our old system. Our staff are a lot happier now!! Review Source Response from Hotelogix May 12, 2015 Hi Mark, It's unfortunate that Hotelogix couldn't work for you. We'd like to clarify on this to nullify any misunderstanding that might be there. Our primary commitment is to provide the ability to run your hotel smoothly. However, we are constrained when the desire is to fulfil tasks in a way that might be specific to how you've been operating in the past, or at times needs developmental changes in our system. With hotels in 85+ countries, any change, however small, needs to be thought through followed by development & testing. At times we are unable to prioritize changes that aren't applicable to our larger customer base. Our support team includes ex-hoteliers trained to help derive maximum from Hotelogix. Your experience reflects otherwise & we sincerely apologize for not being able to meet your expectations. We'll definitely look into this. Such occurrences, however rare, will not be taken lightly. Given the chance, we'd still like to redress this & improve where we've faltered. YS Yashwant S. Hotel Manager Hospitality Used the software for: 1-2 years ### "Great Software" June 29, 2018 5.0 Pros This software is very echo friendly and easy to use. We are using this software from last one year and didn't get any challenge on this. Cons nothing, this software is goo Nothing change is required. The great thing of this software is that we can use this everyehere. Review Source Response from Hotelogix August 3, 2018 The team here at Hotelogix is thrilled to hear such good feedback. Thanks, Yashwant! JFG John Fil G. Hotel supervisor Hospitality Used the software for: 1-2 years ### "Excellent" February 19, 2020 5.0 Exceed expectation Pros accommodating and I like much the 24hrs service Cons everything was fine so far i like everything Review Source SS Samuel S. Sales manager Animation Used the software for: 1-2 years ### "Hotelogix helped our Hotel to grow according your needs." August 23, 2017 5.0 Customer support is very efficient. Our account manager is always working to help us to improve our strategies. Pros Its an easy and friendly software for big hotels and small guest houses. You can control everything with a few clicks. Review Source Response from Hotelogix September 5, 2017 Thank you Samuel for your great feedback! Highly appreciated. Encourages us to make the product even better. DW Deryk W. Used the software for: ### "full featured, but hard to configure and understand. poor customer support" May 5, 2014 3.0 I am using this for our small hotel and so far am unimpressed with the usability of the product. It works but it's hard to setup and hard to manage. There are just too many options and it's all very confusing. (I'm a website developer, so I know how to use the web). The support people don't have very good english but eventually they get the job done. I wish I had chosen another software platform. Review Source Response from Hotelogix May 6, 2014 Hi Deryk Greetings from Hotelogix! We are pleased to receive your feedback. It is our continuous endeavor to achieve client satisfaction and we greatly value your feedback. Hotelogix is used globally by hoteliers with different needs and hence the variety of options. We encourage you to take a look at http://hotelogix.com/hotelogix-video.php to explore the product features and I am sure you will be pleased at the versatility and robustness of the product. Please feel free to contact our 24\*7 Live Support, where our Hospitality Consultants will be happy to answer your queries on Hotelogix PMS and help you to manage your day to day operations with ease. You may also ask for support in Portuguese and our Hospitality Consultants will be happy to help. We really appreciate your feedback and hope you give us the chance to make it right. Thanks, Sourabh Mathur HEM Hugo Enrique M. Head of systems Used the software for: 1-2 years ### "I HAVE ENJOYED USING HOTELOGIX, GREAT SOFTWARE" August 18, 2017 5.0 Pros I REALLY LIKE BECAUSE IS A ONLINE SOFTWARE, I CAN CHECK EVERYTHING FROM ANY POINT THAT I FOUND ME. I REALLY ENJOY IT Cons IN SOME CASES, IT IS A LITTLE DIFFICULT FOR NEW USERS, BUT NOTHING COMPLIES WITH THE USE OF THE SOFTWARE Review Source Response from Hotelogix September 5, 2017 Hello Hugo, thanks for taking the time to provide the feedback. Much appreciated! Similar Products Featured