# Page 6 | Hotelogix Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Hotelogix the right Hospitality Property Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/76374/Hotelogix/reviews

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Hotelogix

4.4 (251)

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Last updated April 1st, 2026

# Page 6 - Reviews of Hotelogix

## Showing most helpful reviews

Showing 126-150 of 251 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BP

Bradley P.  
Regional Manager  
Hospitality  
Used the software for: 2+ years

### "Great customer support"

December 20, 2022

5.0

Pros

The constantly available customer support is wonderful!

Cons

Sometimes I run into issues I can't solve. I have to reach out to customer support. But they are always able to resolve it for me.

Review Source

RF

Roy F.  
Owner  
  
Used the software for:

### "Good concept, support team unprofessional"

February 1, 2016

1.0

Being a brand new hotelier, in order for smooth operation and expand our channels we decided to sign up for Hotelogix PMS and channel manager who assured for a Hassel free property management and no double bookings. However on day 2 of our channel live integration we faced 9 reservation/15 rooms double bookings in the peak season. Hotelogix clearly did not accept any responsibility and we were left on our own to deal with re-locating the guests and a huge cost being peak season. There was no level of professionalism from any of the support staff including the Vice President of the company. Our training was incomplete and many critical features unknown. Before live integration support team did not make any checks to see if critical data has been inputted and a proper setup made, hence the double bookings and lot of stress. We terminated Hotelogix immediately to avoid any further damage.

Review Source

Response from Hotelogix

February 5, 2016

It is unfortunate that your experience with Hotelogix was not up to your expectations. Your low priced bookings happened on the rates published on OTA's, and which were setup before you came to us. We have no control on such matters, and the OTA's deal directly with the Hotels only. We have explained this to you and even offered free sessions to help with the managing of your OTAs + Channel Management, and get started. You have expressed your happiness on getting this started for close to a month now, and now written out this review instead, which has taken us by surprise. We would request you to connect and speak to us for any further clarifications, and rest assured that we will be pleased to re-connect and help on this matter, as much now as before. In the process, this misunderstanding will be cleared automatically.

SO

Sharon O.  
General manager  
Hospitality  
Used the software for: 1-2 years

### "Amazing customer service "

March 15, 2019

5.0

Ease of reservations.

Pros

This is the easiest system to use! Any time we needed help, the online chat was right there to help us. I am grateful for the customer service we have from Hoteligix!

Cons

Wish it didnt bounce the rooms when you pick it.

Review Source

Response from Hotelogix

March 27, 2019

Hi Sharon, Thank you for sharing your feedback on our product and customer service. We are glad that you find our system easiest to use, are pleased with the ease of reservations it offers as well as our 24/7 support. We look forward to continue delighting you! Team Hotelogix

LR

Luis R.  
Partner  
Hospital & Health Care  
Used the software for: 2+ years

### "Hotelogix, the team and software to make your business thrive!"

September 23, 2016

5.0

When we started our hotel business, we knew that we needed software that had a proven track record and excellent customer support. After careful research, we chose Hotelogix. Since then, we have tripled in size and the Hotelogix team has been there with us all the way. I would recommend Hotelogix for businesses of any size. It is a technology and service partner you need to have.

Pros

The customer support and the reporting.

Cons

It would be nice, if it had an inventory system. it would be nice if it had a calendar for employee shifts. it would be nice if it had a tablet version.

Review Source

RK

Rabinesh K.  
Audit reservation  
Hospitality  
Used the software for: 2+ years

### "It has a friendly user environment"

July 5, 2018

5.0

The software has made my work easier and convenient. To learn about the software and to use it was less time consuming and it has easy operatable tabs.

Pros

There are many features, which is good. The search tab and the report accessing are more convenient

Cons

Time to time, some glitch arise which make work difficult sometimes. We will have a tax issue arising from time to time and no alerts are created as a default. which lead our partner to escalate.

Review Source

Response from Hotelogix

August 3, 2018

Thanks for leaving a review and highlighting the ease-of-use of our product. Highly appreciated!

AG

Aarti G.  
Partner Service  
Hospitality  
Used the software for: Less than 6 months

### "Excellent Customer Support(Shubham Dhurandhar)"

September 1, 2022

5.0

Very good...

Pros

Managing rates and inventory accross all OTA's

Cons

Since we have started using the sfotware their are no Loopholes.

Review Source

B"S

Boudewijn "Bous" S.  
Managing Director  
Hospitality  
Used the software for: 2+ years

### "Awesome software"

April 16, 2019

5.0

registration of bookings, billing and payments.

Pros

It's based in the clouds, upgraded regularly and no need for big investments in hardware.

Cons

nothing I can think of, i am happy with the product

Review Source

Response from Hotelogix

April 22, 2019

Hi Bous! Thank you for your review. We are pleased to know that you are happy with the Hotelogix PMS and we look forward to our continued association.

AP

Amony P.  
Ass.Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to use"

September 20, 2022

4.0

Pros

It easy to use and understand also it helps a lot our team for future planning

Cons

Sometimes it when you whant to save your work and it long and you have to start again

Review Source

AP

Andreas P.  
AGM  
Hospitality  
Used the software for: 2+ years

### "Great PMS for basic hotel operations"

July 17, 2019

4.0

Pros

Easy to use, intuitive property management with basic functionality to manage front and back of the house.

Cons

Very little flexibility when it comes to design templates, reporting tool is basic, enough for small hotel operations without the need of in-depth performance analysis.

Review Source

TA

Tatiana A.  
Sales Department  
  
Used the software for: 1-2 years

### "I think the system is good and can improve your service even more"

August 22, 2017

3.0

Web bookings directly in the system. We can realize booking for 2018 - 2019

Pros

I like that it is connected with the web pages, in this way the reservations that the passengers make come directly to the system. Additional statistical reports obtained there

Cons

I do not like that to remove rooms from a lock I must first confirm and then cancel, I think that this process should be optimized as well as to take reservations of more than 5 rooms. We can not get an extra service bill like extra breakfasts, lunch box to send to customers.

Review Source

Response from Hotelogix

September 5, 2017

Hello Tatiana, thanks for taking the time to give us your feedback! Your suggestion will be shared with the department concerned.

RT

Rebecca T.  
General Manager  
  
Used the software for: 2+ years

### "Easy to use dashboard, regular updates/improvements, open to new ideas."

June 21, 2018

5.0

The software helps to make our property a success!

Pros

Hotelogix is responsive and adaptive. Whenever our property runs into a system issue, Hotelogix responds very quickly and is often able to fix immediately.

Cons

Hotelogix has the opportunity to improve there guest contact information to make it easier to direct contact in house guests.

Review Source

Response from Hotelogix

August 3, 2018

Thanks for leaving such a great review. Your feedback is very valuable to us as we work to be better each and every day. This will be shared with the department concerned.

GW

Gerard W.  
Partner  
  
Used the software for:

### "Client Server to Cloud a Cost Effective Transition "

April 9, 2014

5.0

We have been using Avon Data in a client/server environment to handle our PMS requirements, Front of House, Restaurant, Bar and Conference Bookings, plus a Channel manager to handle rate distribution, we out-sourced payroll and had a non integrated accounts system. In order to save on computer hardware costs, specialist support staff and software maintenance of multiple solutions we are implementing a cloud based solution from Hotelogix which fully supports all our Booking, EPOS and Channel Management requirements and is integrated with Xero Accounting system which in turn is integrated with ReceiptBank, paperless invoice capture and processing, and MYPAYE, payrole. All are SaaS, Cloud 'best of class' solutions. We are live with the accounting, payrole and paperless invoice capture projects and we are now rolling out the Hotelogix system which is due to go live within three weeks. The Hotelogix implementation approach is to capture the user requirements through a series of interviews and questionnaires, capture conversion data via CDF files and present the end user with a custom built solution from which to test and validate before cutting over to live running. Support is provided by a 24hr help desk. We are finding the product robust and simple to implement with responsive support staff and rapid problem resolution. We were concerned about the handling of our conference facilities but Hotelogix was able to support our requirements. We are on track for our 'go live' date at which point we will start to realise the cost savings and functional improvements. We used AddMass consulting to advise and guide us in our choice of solutions.

Review Source

KT

Kateline T.  
Director  
Hospitality  
Used the software for: 2+ years

### "Our experience with hotelogix and with the system we use in our department has been very useful"

June 22, 2018

5.0

To have a control of check ins and check outs and to make sure that upon arrival ,guests will have their reservation printed.

Pros

At the beginning this software was a little bit complicated but when we got used to it it is very easy.

Cons

Well let´s say when there is a reservation made with Booking.com and we need to make sure that the price of booking is the same with the price of hotelogix.

Review Source

Response from Hotelogix

August 3, 2018

Hey, thank you so much for your positive feedback and for taking the time to post this review. Highly appreciate it!

JG

Janet G.  
Owner  
Hospitality  
Used the software for: 2+ years

### "very satisfied using Hotelogix"

December 13, 2021

5.0

We have great experience with Hotelogix.

Pros

I love all the features it has to offer.

Cons

There is nothing I don't like with this software, very easy to use.

Review Source

MD

Marvin D.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Best affordable easy to use software EVER!"

November 9, 2022

5.0

Pros

Easy to use cloud access credit card security

Cons

Like least is the middle numbers of the credit card

Review Source

UM

Ulyses M.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Review for performance"

July 23, 2019

4.0

Pros

Software is easy to use and friendly, PMS, POS and OBE. ON LINE PMS

Cons

No operation manual / Even that the answers are immediately, they take long time to fix issues and correct problems. Tarnslations to spanish are not accurate.

Review Source

SC

Satish C.  
IT Manager  
Hospitality  
Used the software for: 2+ years

### "Super"

April 30, 2022

4.0

Good

Pros

Good User Interface, Support Very Good,

Cons

Development Point take too late. Need more user friendly report.

Review Source

FG

Fernanda G.  
Gerente  
Hospitality  
Used the software for: 2+ years

### "Soporte"

September 8, 2022

4.0

Pros

Es complicado el soporte y no es completo el servicio de restaurant

Cons

Organizacion de reservas y conectividad.

Review Source

MNS

Mohamed Nour S.  
Managing Partner  
Hospitality  
Used the software for: 2+ years

### "Ive been using it for some time now...Very good support always get an answer for my questions "

October 3, 2017

5.0

Ease of managing daily operation and automate it. I love the fact that I can see everything even if I am not in the country even.

Pros

Ease of use, and User interface. Options are really what you need an much more. Almost covering everything you might need in operation

Cons

Would be nice to have an Arabic interface in the future.

Review Source

Response from Hotelogix

February 15, 2018

Hi Mohamed, Thanks for writing the review. We¿re happy to know that Hotelogix is helping you in managing daily operations and automating it.

DK

David K.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Great front desk "

November 14, 2022

5.0

Pros

Easy to use software, great customer service

Cons

Some things can be made easier to use and teach

Review Source

KN

Krystle N.  
Manager  
Hospitality  
Used the software for: 6-12 months

### "An absolute nightmare!"

July 12, 2017

1.0

I have only learned how to shop for software. I now know exactly what we DONT want. As I previously stated, we have lost THOUSANDS of dollars due to their countless mistakes. They have even harassed me about my negative reviews of their product. They are not a reputable company! Dont risk it, stay away!

Pros

I have nothing positive to say about this product. The program is not that user friendly, there is no real training on it, just online user manuals.

Cons

I have lost thousands of dollars due to their countless mistakes. They have refused to take responsibility for their mistakes. They are not a reputable company, I wouldn't suggest Hotelogix to my worst enemy. Its too bad, because even thought the software is not that user friendly, it does have some great features.

Review Source

KM

Kas M.  
Onwer  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Hotelogix is too complicate to use."

February 5, 2021

3.0

Good customer support, but the system need to make it more friendly to use.

Pros

I’m not sure if I like it. I’m thinking to look for other software.

Cons

It is very complicate to use. Many functions are hiding. Sometimes you need an expert skill to be able to work with Hotelogix.

Reason for choosing Hotelogix

Good customer support

Switched from

[Wix](https://www.capterra.com/p/169007/Wix/)

Less option for booking engine.

Review Source

BT

Bert T.  
owner  
Hospitality  
Used the software for: Less than 6 months

### "Big Solution for a Small Business"

July 18, 2019

5.0

The people you deal with here make all the difference. Always helpful and willing to go the extra mile to help resolve issues. They are willing to deal with folks like myself who are not technically astute and get us up to speed.

Pros

Breadth of solution. Most every issue we have had come up has been anticipated and can be resolved by the software.

Cons

I can be difficult to utilize initially, but given the number of issues it covers that is understandable and well worth the learning curve

Reason for choosing Hotelogix

People I spoke to and the trial

Review Source

Response from Hotelogix

August 16, 2019

Hi Bert! Thank you so much for your feedback. You're bang on when you say that given the scope of the system, it may seem a bit overwhelming at first. But it is only because every little detail of a hotel's daily operations has been carefully considered and catered to. We are happy to have customers like you who give us the drive to excel in what we do. Thanks for choosing Hotelogix and we look forward to our continued association.

DB

Debarshi B.  
Senior Executive  
Hospitality  
Used the software for: 1-2 years

### "HX review"

March 28, 2019

4.0

Pros

1\. Very granular level of control 2. Ability to have multiple levels of user access.

Cons

1\. User Interface. It is definitely very old-timey.

Review Source

Response from Hotelogix

April 9, 2019

Hi Debarshi, We appreciate your feedback. We are pleased to know that our product¿s granular level of control has brought value to you. As for the UI, it is already part of our product roadmap and we plan to pleasantly surprise you with the new and improved UI, soon.

FM

Faisal M.  
Cluster IT Manager  
Hospitality  
Used the software for: 6-12 months

### "9"

August 2, 2022

4.0

So far fine with support There is snags which are under follow us with support team

Pros

Cloud System, doesn’t required a server to setup in the property OTA’s are directly landed to the system

Cons

We required couple of reported for Goverment , Has to be added immediately

Reason for choosing Hotelogix

Cloud system attracted

Review Source

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