# Page 3 | Hotelogix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Hotelogix the right Hospitality Property Management solution for you? Explore 251 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76374/Hotelogix/reviews --- Hotelogix 4.4 (251) [View alternatives](https://www.capterra.com/p/76374/Hotelogix/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 3 - Reviews of Hotelogix ## Showing most helpful reviews Showing 51-75 of 251 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Alan A. Director Hospitality Used the software for: 2+ years ### "Easying hotel software hands down" July 29, 2022 5.0 Pros Integration with Channel Managers and partner agencies. Ease of entering booking and forecasting demand. Cons Maintenance and Housekeeping volumes can improve in terms of ease of use. Review Source RA Rimzan A. Hotel Manage Hospitality Used the software for: 1-2 years ### "Hotelogix Review " September 16, 2022 5.0 Good and but calculations are different. 12% tax 10% service charge. if the MIRA calculations manual and system figures to be the same. Pros Easy to operate. \[SENSITIVE CONTENT\] is helpful and attending for the system errors professionally. there are some issues are going on and some calculation mismatches. hope these will be sorted out shortly by\[SENSITIVE CONTENT\] Cons menu item costing to be implement and the store management to be restore. Reason for choosing Hotelogix easy and simple to handle, and easy to get into new employees. Switched from [IDS Prime](https://www.capterra.com/p/198103/IDS-Prime/) hope this is simple and accurate Review Source A.Y. Julien E. Room Division Manager / Directeur de l'hébergement Hospitality Used the software for: 1-2 years ### "Hotelogix and WDC Aparthotel (5\*)" January 30, 2022 5.0 Pros For any new hotel, Hotelogix it a good way to start, especially small size business. Very easy to use and the suport team is very responsive and available. Cons It should be more modern and it can be good for it to have the email integration option, more options on invoice samples to fits best customers need. Also, as hotel CRM it's very important, with Hotelogix it's still tricky to track guests profile in order to have a good database and to be able to back it up or restore. Alternatives considered [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/) Review Source AR Avinash R. GM Hospitality Used the software for: 2+ years ### "Wonderful piece of software, created by a service driven team" September 22, 2021 5.0 A very competitive pricing for such a dynamic platform. Pros The software platform is very dynamic. The team keeps upgrading and adding important features you sometimes know and sometimes are unaware that you need them. look and feel is great and the functions work as expected. Cons Anything i did not like the team has improved over the last few years (we are with them for many years now) Reason for choosing Hotelogix The broad services and good pricing. Review Source JB Jonathan B. Director of Guest Services Hospitality Used the software for: 1-2 years ### "Capon Springs reservations" November 18, 2021 4.0 Still learning how flexible it can be to meet our long term needs Pros ease of using booking chart to secure reservations Cons difficult to customize to our unique scenario of majority of repeat guests Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Hotelogix cost and customer service Review Source VR Verified Reviewer General Manager Used the software for: 2+ years ### "Excellent support by the team, " June 28, 2018 5.0 As in Hotel industry. now we have stopped the food bills to attach with the room main invoice. PMS connected with the Chennal Mgr so don't nee to check all OTAs reservation every time. every easy to check the room inventory. Pros Easy to use to describe the invoice details to customer, in item wise. login at any time any where. Cons you can't take step back. transactions cannot be removed or hide. re settlement not possible. Review Source Response from Hotelogix August 3, 2018 Thanks for leaving a review. Highly appreciated! Do you know, we¿re coming up with upgraded version of POS i.e POS 2.0? Dedicated account manager for your property will update you on the same. EM Eva M. Operations Director Hospitality Used the software for: Less than 6 months ### "Very misleading!" March 25, 2019 1.0 I really wanted to give these people a good rating but honestly dealing with them has been a pain! Initially focus was on getting us to make a decision and pay, afterwards we had good cooperation until they found out our product is different vs. most hotels they work with. We've been \[patient but sadly with 3 months in we find out out # 1 objective cannot be met!! How are we to run the business without that feature which was promised overtly through the sales cycle and follow up emails? Pros Our value proposition was threefold; 1) managing future standalone activities (meals, massages, transfers) and the like for non guests. 2) to drive more direct bookings 3) manage in property consumption on one system via POS. Items 2 is on and going well while item 3 is still to be completed. Item 1 which was our primary motivation just not going anywhere. Cons One main need we have was ability to book standalone group activities such as shower on the go, meals, massages, transfers etc for clients who are not staying in the hotel. The promised solution was "Activity POS" which is great except it cannot capture the correct date for said activity. It is very weird the way we are able to book activities for a future date but the confirmation can never read the future date. Likewise, there is NO WAY to see and anticipate the activity for weekly and monthly planning. It is completely useless! Review Source Response from Hotelogix April 9, 2019 Hi Eva Maro, We appreciate your feedback. Considering that your request was very specific, it involves a higher level of customization. Catering to the needs of our clients is crucial to us, and we assure you that your request has been taken up. Our team is working towards resolving your issue at the earliest and in the meantime, we thank you for your patience. NA Nawaz A. General Manager Hospitality Used the software for: 1-2 years ### "Partially good" May 14, 2022 4.0 There are 2 or 3 things which worked very well for us. We are unable to make the most of the product due to lack of support from the Account Manager assigned Pros OTA integration was one the reason we are continuing with Hotelogix Cons Online support works quick. But the Account Manager was slow and sometimes doesn’t respond. Our Accounting software is still not integrated due no respond from the Account Manager. Review Source AI Alois I. General Manager Hospitality Used the software for: 2+ years ### "Good product for Hospitality industry" October 20, 2022 5.0 Pros Reservation features, easy to use and handle Cons It is not so easy to put all different prices for different season in in once Alternatives considered [protel PMS](https://www.capterra.com/p/83669/protel-PMS/) Review Source GW Gunawan W. Managing Director Hospitality Used the software for: 2+ years ### "All in one package of the most user friendly Property Management Software" July 25, 2019 5.0 My overall experience with Hotelogix is good, I have tried several Property Management Softwares, and we pick the right one. Pros The learning curve for training for the new staff is easy, user friendly, and the software has complete package of POS and PMS system. The support team are reachable, and very helpful. Cons There is nothing to complain about this software. Switched from [Clock PMS](https://www.capterra.com/p/132161/Clock-PMS/) Very difficult to learn for the receptionist staff, There is no POS system, and there is no training material for the staff. Review Source Response from Hotelogix August 16, 2019 Hi Gunawan, Thank you for your review. The user-friendliness of our product is very important to us and we are happy that you highlighted it. We're glad you picked Hotelogix and hope to be of continued service to you. AA Ahmed A. Ceo Computer Software Used the software for: 1-2 years ### "Don’t trust them" November 14, 2022 1.0 If they can scam a business partner how about a customer. I’ve even stop using it for weeks now . Ezee absolute is better Pros Hotelogix don’t pay their business partners. They’ll lie to your face promising percentage as reseller and 3 months now no news from them. Even email they don’t respond . My client paid one year directly but I don’t even know who I’m working with. Cons Hotelogix scam their business partners . If you consider being a reseller don’t work with them. Waste of time and energy. Alternatives considered [eZee Frontdesk](https://www.capterra.com/p/174449/eZee-Frontdesk/) Review Source DR Delma R. President Hospitality Used the software for: 2+ years ### "Good Price and easy to use" September 6, 2022 5.0 Great. Will recommend to other hoteliers which manage a hotel, restaurant and gift shop as we do. Pros We manage a small hotel and restaurant and we have been using hotellogix for over 4 years. It has been a plus for the business particularly the POS system. Live chat support is fast and cstomer service. You cannot beat the price. Cons Probably I will say language barriers other than that nothing. Review Source BP Bonnie P. Director of Operations Hospitality Used the software for: 2+ years ### "An Amazing Experience! " August 8, 2021 4.0 The team at Hotelogix are excellent especially our account manager Ankit. Two thumbs up. There were a few glitches this year but it has been resolved. Pros We have been using Hotelogix for many years . For the price point, this is the most comprehensive system in the market and has everything you need to run your hotel! Cons Sometimes there were glitches in the system and we were not able to check a guest in or make a reservation. Review Source LV Lawrence V. Hotel Manager Hospitality Used the software for: 2+ years ### "Great Functionality and Reliable Customer Service" January 25, 2023 5.0 Pros It is readily accessible anywhere since it is a cloud-based software. It has also a user-friendly interface which anyone can easily understand. Customer Service is available 24/7 whenever we have concerns. Cons There are just some reports that are not available in the software. Review Source AD Asela D. Hotel Consultant Hospitality Used the software for: 6-12 months ### "Ease of use !" July 18, 2022 4.0 It's good. Pros Easy to use, and manage, compared to other players in the market. Cons Support service some times. We need some support in critical areas, where 24/7 customer service cannot manager. Alternatives considered [eZee Absolute](https://www.capterra.com/p/135751/eZee-Absolute/) Reason for choosing Hotelogix Hotelogix was chosen due to it's great customer service we used to have, when we used the software some time ago. However with the new team's taking over (with Account Managers are changing) the level of consistency and support we are getting is affected. If you need to keep the product / service thriving in the market, please make sure you have great customer service (AMs) with good product knowledge ! Review Source MA Mohamed A. Director Hospitality Used the software for: 2+ years ### "An all rounder App" August 8, 2019 5.0 The 10/10 Support we get from them when encountering with any issue, they go the extra mile to make sure everything works fine for you and your Hotel. Pros I like the capability of doing all there is to management of a hotel and its restaurant making it easy to follow up with everything in one place. Its able to merge with channel managers which make room availability and reservations automated with all OTAs The ability to integrate the app with your bank making it possible to charge a card at the Point of Sale is also a grate advantage the app. Cons Nothing negative that i can think of right now. Review Source Response from Hotelogix August 27, 2019 Hi Mohamed! Thank you for your review. It is our goal to help hoteliers manage end-to-end operations on a single platform and we are happy that Royal Cliff Zanzibar has found value in our product. Thanks again. Ajoy A. General Manager Hospitality Used the software for: 1-2 years ### "Hx- an awesome product" February 22, 2019 5.0 Great and Whole some product, especially after using old Client-server products Pros Its features and user friendliness, also the intuitive nature of the application, making it easy to work with Cons Chat Support a little cumbersome and the report options are exhaustive Review Source Response from Hotelogix March 11, 2019 Thank you for your feedback, Ajoy. Congrats on making the switch from a server-based software to cloud. We are glad that you find Hotelogix PMS user-friendly and intuitive. At Hotelogix, we are always looking for ways to create a delightful customer experience for our 1500+ customers. Rohit L. Management Consultant Management Consulting Used the software for: 1-2 years ### "Meets the need" March 13, 2019 4.0 Pros It meets the basic need of a hotelier Process is simple once you understand it. Cons It is not user friendly Screens are complicated and not self explanatory Certain functionality keep giving issues, such as client upload. Review Source Response from Hotelogix March 22, 2019 Hello Rahul, Glad to know you like how our system meets your hotel¿s needs. If there are a few areas that you find challenging, your Hotelogix account manager is available round-the-clock and will also be happy to share training videos. We request you to get in touch with your dedicated account manager. KK Kunal K. C.O.O Hospitality Used the software for: 2+ years ### "One of the best software" July 19, 2019 4.0 It's been great working with hotelogix Pros The software is user friendly . It has almost all the required features. Cons Yet to find it.... But still there are a few things that we would want to experience.... For eg Material management system/ software that can be integrated with tally software. Reason for choosing Hotelogix We found it to be loaded with features that we were looking for Review Source Response from Hotelogix August 16, 2019 Hi Kunal, Thank you for your review. At Hotelogix, we are constantly working towards enabling hoteliers like you to manage end-to-end hotel operations via our product, and making it a one-stop-platform for all your hotel management needs. Your feedback is valuable to us and we look forward to being of continued service to you. ZL Zhi L. Owner Hospitality Used the software for: 2+ years ### "Hotelogix is helpful." October 19, 2021 5.0 Everyday I use this software, it is friendly and efficiently, I like it very much. Pros This software allow me have more time to do other things of inn management, otherwise I have to focus on different book platform at same time to avoid overbook. Cons Everything is perfect for now. Just one small part is our inn is too small to it, the software can handle a grand hotel. Review Source HS Hamzeh S. Managar Hospitality Used the software for: 2+ years ### "Very Helpful" December 7, 2021 5.0 i love how fast and professional the support team response are, they answers all questions regarding the system, simply satisfying. Pros the flexibility and easy access to all features, the software helped me to organize my facility and control it day to day and manage reservations easily, helped me to raise my revenue as well by letting me know the occupancy to attract more guests and reservations to my hotel. Cons nothing to mention, so far so good for me Reason for choosing Hotelogix flexibility and safe, great customer service and tech support Review Source CC Carla C. Owner Hospitality Used the software for: 2+ years ### "Great property management software" August 18, 2022 5.0 Fantastic Pros Everything you need and the customer support is outstanding! Cons Setting rates were a little tedious and time consuming. Review Source SP Simran P. Reservations Manager Hospitality Used the software for: 1-2 years ### "Highly Recommended Cloud Based Multi Property PMS" August 1, 2022 5.0 Pros Easy to use, anytime anywhere access. Instant live chat support plus support overall is excellent. Cons The solution is there for every problem. But sometimes it takes a little longer. Review Source GC Glen C. Cluster Revenue Manager Hospitality Used the software for: 6-12 months ### "General feedback " June 29, 2021 4.0 It is good user friendly PMS system that is compatible with Channel manager and only wish there was a training schema that can be given to new team members who join the team and they can use and learn and it will not have any impact on the live operations. Pros The system is easy to use and navigate through as well, layout is user friendly where you have all links to the most of the search fields on the front page, like check in list, check out list, reservation list etc. Cons When you have a same day cancellation the system should not show it as No Show, as it changes the study down the line when you check on the history for that month, also you need to manually changes the dates for future 400 days when you work on TWI with any Channel Manager so that the rates and inventory will flow. Review Source HsS Harcharan singh S. MD Hospitality Used the software for: 2+ years ### "best for hotels" October 20, 2022 5.0 awesome Pros cloud based , easy to use , reports are good . Cons pos software , no Qr code for menu , no store module(chargeble) , no inventory managemnt module Review Source Similar Products Featured