# YourMembership Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is YourMembership the right Association Management solution for you? Explore 174 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/76329/YourMembership/reviews --- YourMembership 3.8 (174) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of YourMembership Ease of use 3.7 Customer Service 4.0 ## Pros and Cons in Reviews DU Desiree U AdminChild Day Care Services, 11 - 50 employeesUsed the software for: More than 2 years. “Their customer service is good, response times are quick, and the produce keeps improving. “ November 5, 2025 SK Sharon K Member Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like the option to invoice members for renewals because if they do not pay the renewal - we need to credit the invoice and both transactions are sent to our quick books. When in quick books we can see both the pledge the month it was submitted to the member - but several weeks or even a month later if they do not renew we have to issue a credit. “ June 6, 2023 SK Sharon K Member Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “I enjoy the YM membership database as it gives me all the information on our current members and lapsed members. “ June 6, 2023 Andrija V Community and Programme ManagerTelecommunications, 2 - 10 employeesUsed the software for: More than 2 years. “Interface is too simple and not attractive, files uploading too cumbersome and website management too.“ June 19, 2023 DD Deanna D Executive DirectorCivic & Social Organization, 2 - 10 employeesUsed the software for: 6-12 months. “We are able to handle renewals and new applicants much more efficiently.“ January 23, 2024 SK Sharon K Member Services CoordinatorNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “Therefore because of this I no longer send membership renewal invoice out as it is an accounting nightmare. “ June 6, 2023 LM Lance M Co-Founder - PresidentE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “sensitive content hidden\] and his design team did such a great job on our website and were very accommodating to my several changes along the way. “ January 25, 2024 LM Lance M Co-Founder - PresidentE-Learning, 2 - 10 employeesUsed the software for: 6-12 months. “Setup of the different types of memberships/member types was very confusing. “ January 25, 2024 ## Showing most helpful reviews Showing 1-25 of 174 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Silvia M. Membership Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "The best of both worlds!" December 30, 2021 5.0 My experience with YM has been pleasant. Anytime I have a question there are many resources to navigate through prior to calling into customer support. Often I find things out on my own but whenever I have had a question the YM team answers quickly. I have been using YM since 2016 and have seen many improvements. I've used older templates/versions of YM and all have been user-friendly. Pros YM offers both a website platform and membership database all in one. I had been using YM for three years before a potential switch and was able to see how other sites didn't have the membership database. We decided to stay with YM and I even recommended it to my new organization...been utilizing YM daily for the last five years! Cons A feature that can be updated is radio buttons, for check out (invoicing). This can be helpful come dues renewal time to allow donations to be automatically applied (radio button). Alternatives considered [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/) Review Source Response from Momentive Software January 4, 2022 Silvia, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing your association's website and membership through YM. TT Tim T. IT Consultant Religious Institutions Used the software for: 2+ years ### "Best All-Encompassing Member Solution for Organizations Without an IT Department?" January 6, 2022 4.0 YM has allowed us to: a) unify all our different country operations on to a single software base; b) replace a range of on-premises systems with a single cloud solution; and c) meet the modern expectations of our members and customers without having to have an IT Department. Pros We selected YM because it covers all the bases needed by a non-profit member organization (website, member management, donation management, groups, events and online store) in one comprehensive package. More than that - and this is the clincher - it is designed for organizations with little or no internal IT capability. You don't need a server, special equipment, or even to know programming in order to deploy and configure the solution. It is a true cloud solution, with everyone always on the same latest version - so support is excellent and enhancements always ongoing. Cons When you buy a system like YM you need to be aware that: a) you won't be getting 'best in class' in each specific area of functionality (i.e. there are better web stores than the one in YM, better event management solutions than the one in YM, etc.) - but I don't think you will find a better solution across all areas; and b) this is not custom software, YM aren't going to change the software just to suit your business (rather you need to bend your business to suit the software) - having said that, YM is incredibly configurable (including the entire look and feel of the web front-end) so this isn't at all a major issue. Alternatives considered [RetailStore](https://www.capterra.com/p/178395/RetailStore/)[OM.Net](https://www.capterra.com/p/127659/OM-Net/)[CiviCRM](https://www.capterra.com/p/79192/CiviCRM/)[iMIS](https://www.capterra.com/p/15885/iMIS/) Reason for choosing YourMembership YM were the only supplier to back up their sales claims by letting us try out, unsupervised, a full test version of their software for several days prior to any purchase commitment. We found everything they said to be true, and at a price that was a fraction of the competitors. Review Source Response from Momentive Software January 7, 2022 Tim, thank you for the review! As an all-in-one solution for small staffs, we are glad to hear that your team has found success in managing all aspects of your association with YM. JM Joe M. Executive Director Non-Profit Organization Management Used the software for: 1-2 years ### "A VERY basic AMS and struggling to keep up." July 29, 2021 3.0 Last year, they were down because they didn't understand SQL and had issues. The WHOLE system was down off and on for over a month. It paralyzed us. Our only consolation, it happened to everyone, not just us. Management is removed from the everyday member and it shows. Overall, the system has done the barebasics OK, but if you venture out into other areas like email marketing, events, community engagement, the system doesn't do anything beyond the basics well. Pros It is generally simple to edit a webpage. Finding a member is generally also simple. The integration with the website is OK BUT you are on your own for design. Cons 1\. slow support 2. staff that don't follow up or inform you of support status for DAYS when you have an outage 3. The API is quirky and constantly giving us issues that our third party always finds is YM's issue. We were recently down for 3 days because they couldn't white list an API return URL properly. 4. Get ready to be just a number. 5. Calendaring features for recurring events doesn't work. You configure 8 events and it shows 4 online leaving you the option of configuring every event individually IF You want it to work correctly. Reason for choosing YourMembership Pricing and broad offering of capabilities BUT we found they went too broad and don't do the ancillary things we wanted well. Review Source AS Andy S. Immediate Past President - SCMA Non-Profit Organization Management Used the software for: 1-2 years ### "Switching to YM Was a Leap In Improving our Backend Admin and Supporting Our Members" July 20, 2021 4.0 It has been excellent. First, we spent about 3 months meeting weekly with a YM rep (\[SENSITIVE CONTENT\]) to learn the system and to format our website main page. She was great to work with, very patient with us, and answered all of our questions to ensure we had a successful launch. The options and products that YM offers actually helped us to move away from some of the outsourcing that we previously had to do for some of these processes. This also helped to reduce cycle time for processes and allow our admin to spend more time on other tasks vs spending large amounts of time of fixing issues. The support system is good. It is easy to search for a topic when you can not remember how to do something are trying to do something for the first time. The write-ups or videos they have are good or you can always call and talk to someone! Most importantly, our members are way more pleased with their experience when navigating through the website for information or events than they were with our old website with our previous vendor. Pros Transitioning to the YM was a lot of work but easier than I thought. A lot of work from our end in learning YM but our members found the transition to be easy and they appreciated the ease of use when logging in or when navigating the website. Easy to set up custom pages for events and for general information for our website. We can easily do more things ourselves because of the ease and flexibility of the software such as: event pages, member information, calendar of events, marketing emails, various member levels/categories, customizing certain aspects of the website, and making changes in all of these areas. Cons Some aspects of the website are not flexible to change but it is not anything that is a show stopper. Ex: There is a place on the website that allows for a scrolling list of new members. But it will only list the names by first initial and last name. We wanted to list the name by first name and last name. Not a big deal but it would be a nice option to have. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Price, service, products, website options and flexibility. Also the website and the back-end administration were connected with the same vendor. Review Source Response from Momentive Software July 21, 2021 Andy, thank you so much for the review! We are so happy to hear that switching to YM has helped your staff to spend their time where it matters (on your members and organization!) and not on frustrating and time-consuming issues. We are so glad that your new website has helped to improve your members' experience with your organization. AH Amanda H. Executive Director Non-Profit Organization Management Used the software for: Less than 6 months ### "Great Software!" March 16, 2021 5.0 The service is outstanding. My implementation person (\[SENSITIVE CONTENT HIDDEN\]) has been very responsive and helpful! Pros There are several things that are really great about this software - it makes managing an association easy. Having the option for auto-pay is huge and the system is flexible so that we can really make exactly what we need. We are really striving to do everything in one system versus many so YM has really streamlined all of our processes. Cons \*Need to add duplicate search for Non Members - This is VITAL! We have tons of wasted records because there is no duplicate search for Non Members \*Better way to match non member with member when the non member uses the organization name of a company that is a member \*Main Dashboard needs to be configurable - I would love to add most recent email results, active quiz/survey results and non member details. Also a notification of a member switching between types \*The email feature was sold to me as it was comparable to Constant Contact - it is not at all and shouldn't be sold that way. Very annoying that I can't resize pictures and add more widgets. The email feature also doesn't automatically remove duplicates so people are getting several copies of emails (also part of the issue about the non member duplicate check). It is also supposed to show the hard bounces but the report shows one number but then I get 100 bounces (delivery failure) emails to my email. \*Would like to hide profile fields that we don't use from administrator view Alternatives considered [Naylor AMS](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Better features for close price. Win Win! Switched from [StarChapter](https://www.capterra.com/p/57588/StarChapter/) Star Chapter doesn't support organizations (which makes up the majority of our members). Very old school system and low tech. Review Source MC MJ C. VP Operations Non-Profit Organization Management Used the software for: 1-2 years ### "Poor Support is not their only problem...." December 31, 2019 2.0 I have a urgent problem with YM at this moment -- and you can NEVER get them on the phone. It takes HOURS and HOURS if not DAYS to get responses to problems. And the response you normally get is NO- the system cant do that- or you will manually have to edit 300 records. You can't change your membership renewal date. Updates to the application are MINIMAL at best. They did roll out an email upgrade which may have helped with SPAM -- can't tell for sure if it helped. It has been about the only real upgrade I have seen in the membership side of the system. They seem to focus more of their efforts on their other applications and not YourMembership. I wish someone had told me all this when I selected YM. Pros I can't say I am in love with any of the features -- it works -- but there is nothing that just says -- if I didn't have this I couldn't do my job. Cons The CRM piece of this application is piss-poor at best. I guess coming from major CRM software application with hundreds of features and flexibility and being an expert on Wordpress -- the lack of flexibility in the site for managing custom pages is horrible. They should just offer a Wordpress plugin for membership management by embedding member management functions into a wordpress site -- because they suck at CRM. My Advice -- Use Wordpress for your primary site tool -- and try to embed their membership page into your wordpress site somehow. I may try to convert this way because I am tired of trying to code pages into thier site -- when tools exist such as wordpress that can easily do everything. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/) Reason for choosing YourMembership the integration option with an external meeting planning software and the Quickbooks connectors... I wish I had gone with Memberclicks. Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) CVENT was not really a membership management tool. Review Source TB Therese B. Executive Director Publishing Used the software for: 2+ years ### "Wrong fit for the association, our habits, and our budget" March 31, 2021 3.0 My overall experience was okay, but as YM kept growing and getting more expensive, the customer service got spottier and spottier. I had the feeling that they had grown faster than they were able to keep up. When my website's appearance started to look dated, they wanted to charge me about 1/3 again what my annual fee was to change the look. I found the interface in posting content to be a challenge because I couldn't do any editing from the frontend and was constantly going back and forth between frontend and backend. Pros I originally purchased this system because I wanted an all-inclusive association management and registration software which YM provided. YM also was able to integrate through an add-on with QuickBooks. It automated my membership dues invoicing. Cons Price kept going up and up without a corresponding increase in value. QuickBooks add-on was an additional expense when other systems were integrated with QuickBooks Online at no additional expense. The member communication options were difficult to use and explain. My members never took advantage of them to communicate among themselves. Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[WildApricot](https://www.capterra.com/p/76116/WildApricot/) Reason for choosing YourMembership Integration of registration and membership system at the right price. Integration with QuickBooks. Review Source RB Ronald B. Treasurer Military Used the software for: 2+ years ### "Single site for our members" February 6, 2023 4.0 Provides me an easy way to review dues and donation payments. Much better than what we had before. Pros Being a portal for our members, the site allows searching for other members via numerous criteria. Cons Many of our older members do not take advantage of the site as much as we might like. Not YM's fault at all. They are just not into anything online at all. Alternatives considered [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/) Reason for choosing YourMembership Better organization for our members, adaptable to our needs, included good website tools. Review Source EM Erica M. Administrative Assistant Non-Profit Organization Management Used the software for: 2+ years ### "User Friendly, but has it's flaws." October 3, 2019 3.0 YourMembership wasn't all bad, but accurate membership numbers are very important to my organization and this caused a headache monthly. Customer service wasn't instant, but I always got a call back within 48 hours. For us, the websites are pretty basic and outdated, unless we upgraded, which was an additional fee. It's very easy to use, but we experienced a few too many downtimes with the system. Overall, the software is good, but wasn't ideal for us. Pros Your membership was really easy to use. I was able to pull reports in a matter of seconds and the dashboard was easy to understand when it was accurate. Cons The data was never accurate. I dreaded doing the monthly membership report due to the fact that the number were never right and I always had to do lots of work arounds and manual calculations before presenting to my Board of Directors. Reason for choosing YourMembership I was not employed at the time of this decision. Switched from [Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/) Novi provided everything we were looking for. Review Source FZ Frank Z. CEO Information Technology and Services Used the software for: 2+ years ### "Nice product pity about the service" February 11, 2023 3.0 Very unsatisfactory. We were convinced to adopt the YM website capability which looks fine. Our not very complex design for Home page and additional pages is already past the one anniversary ! (only have had a home page design so far!) Pros Extensive member management and dues capability Cons Flexibility to change website is severely impacted by lack of Your membership development resources. Paid for development cycles are not met, and delayed continually Switched from [WordPress](https://www.capterra.com/p/131687/WordPress/) To simplify interworking between website and membership management for our members portal. Review Source CS Carleen S. Technology Manager/Awards Administrator Non-Profit Organization Management Used the software for: 2+ years ### "YourMembership is worth it!" July 7, 2021 4.0 Using YourMembership has helped our organization in so many ways. As we increased our levels of expertise and professionalism, YourMembership was able to keep up with us and show us new ways to display our organization in the best light. We were able to centralize nearly all facets of our organization. Thanks to the help of the design and implementation teams, our members could locate the information they needed on our website more easily. The customer support teams are the best I've ever worked with. I've yet to find a support representative that hasn't been able to assist me with a problem. Pros The training program for administrators is very, very good. It's arranged so that it makes perfect sense and allows administrators to build on what they learned in the previous lessons. That's pretty much how I learned everything - I just went through the training program as it was set up. It really helped me during the implementation and product release. Cons Without a doubt, the most lacking feature of the software is the survey feature. Surveys are not helpful if you have something a bit more on the complex side of things. So, yes, surveys need to be improved! We have to pay additional to use Survey Monkey OR create a form (which still doesn't allow for more complex surveys, nor does it provide data easily). Switched from [WildApricot](https://www.capterra.com/p/76116/WildApricot/) Wild Apricot didn't have what we needed. Review Source Response from Momentive Software July 13, 2021 Carleen, thank you so much for the review! We are so happy to hear that you're having such a positive experience with YourMembership! Our design, implementation, and customer support teams are here to empower you to focus on what is important to you. We are so glad that we have been able to help you strengthen your website for your members. WM Wil M. Comms Officer Public Safety Used the software for: 1-2 years ### "YM Membership Platform Review" January 19, 2024 4.0 I would say decent, we have had a few struggles and thought it would work a little bit better in some things we are using it for but all and all it seems to be a good assn mgt software solution. Pros That they assigned us a dedicated rep, \[sensitive content hidden\], to meet with us weekly to help implement the software. \[sensitive content hidden\] did an EXCELLENT JOB helping us get through the initial steps and get into the functionality. She even suggested work arounds for some of the things we wanted the system to do but wasn't designed to do. Cons Some of the functionality seems antiquated compared to other web products out there. Reason for choosing YourMembership functionality and price, both of which were important Review Source FB Ford B. communications, marketing, it Non-Profit Organization Management Used the software for: 2+ years ### "Do your homework...YM is not a turnkey solution for all organizations, lousy customer service." August 29, 2017 2.0 Pros Software has some interesting features, but not all were useful to our organization. Best pro: it's very easy to maintain a decent looking public facing website. Email marketing tools are excellent. Cons After the initial six-week set up, we were pretty much left to the wolves. We hired one of their recommended consultants to help us prepare our database for implementation to the system, but our dues schedule was too complex to be completely integrated, so we were forced to maintain two databases (one for membership services and communications, and the other for financials -- not an ideal setup, to say the least, but we were too far in to quit). Due to the difficulty for obtaining quick support solutions, our staff never fully bought in. Dealing with YM's customer support was always was hit or miss -- it really depends on your issue and which YM support member you reach. This isn't easy to control. To obtain support, you must create a ticket, which is prioritized by the company's support team , who then answers in order and/or importance. Answers to questions can take 48 hours, which is frustrating. The upshot for our organization is that we ditched YM after 3 years. On top of all that, the cancellation process was a bit murky as well, and we were even charged several months after we moved on to another AMS. Some of the blame for that was on us, but YM certainly didn't help clear the waters with the cancellation process. Overall, I can not recommend this software provider. Review Source KS Kelle S. Director of Asset Management Non-Profit Organization Management Used the software for: 1-2 years ### "Not for Trade Organizations" September 19, 2019 1.0 All of the deficiencies listed above were frustrating, time-consuming, and took away from the real objectives of our organization. Unfortunately, more times than not, the customer service we received when trying to work through issues was lacking in consistency and expertise. Pros The front end website was linked to the back end administration. But then again, shouldn't they all be? Cons \*\*The user experience of my members was so inadequate, we had to discourage members from registering for events or education online. The number of calls we fielded because of access was incredibly inconvenient, but we had to help our members the best we could. \*\*I had a complex dues structure and YM did not have the capacity or understanding to meet our needs. We could not allow new members to register online because the calculations in the programming couldn't handle the variables. \*\*The export/import with Quickbooks was ineffective. We had to do so many adjustments once the data was imported to QB, and it took a significant amount of time. I actually lost my 3rd party accountant (a CPA) because of how cumbersome the process was. I had to spend extra time researching where to "reclass" the items that were dumped into a "holding accounts" so that my accountant could make the adjustments. Journal entries were abundant and threatened our credibility with the Board. Review Source TD Tara D. Senior Conference Manager Veterinary Used the software for: Less than 6 months ### "Registration System Review" June 10, 2019 3.0 Overall, the experience with YourMembership is a little frustrating and difficult. The registration is very confusing to set-up and not straight forward. There are good features to it but I think it's more confusing than it needs to be. Pros It's nicer looking for the attendees when they are registering for the conference than the system we had before. I like that the Attendee Types make it look cleaner and that you can attach different sessions and tickets to each attendee type if you want to instead of it being the same for each one. Cons 1\. There is no "back-end" to the registration system. I see exactly what the attendee sees when they register. This isn't the worst but there are many issues that could be solved if there was a back-end where the admin saw things the attendees couldn't and could change things the attendees can't change. For example: 1a. I'm unable to make Attendee Types and tickets that are hidden at attendees. For example, I register individuals such as Speakers, Exhibitors, VIP, Press, etc. for them - they don't register themselves. There is no way in your system to set up an Attendee Type and a ticket for each of those registration types and have it hidden from the attendees but available to me. 1b. I'm unable to change the cost of a ticket or session when I'm checking out (speaking strictly admin here). I would need to create a whole new ticket or session with the new price if I wanted to edit the price of an item for one individual. 2. I order of the attendee types is numerical. We should be able to choose whichever order we want them in (drag and drop). Same with the Tickets. 3. It's weird you have to go into Ecommerce to delete a ticket and can't do it in the event you created it in. 4. You should be able to make space changes in the Registration Form. The area of the left hand side is too narrow and the questions are too close to one another (top to bottom). Review Source LO Liz O. Sr. Dir. Communications and Events Management Philanthropy Used the software for: 2+ years ### "Your Membership" January 25, 2024 4.0 Pros Attractive website.\[sensitive content hidden\] is an outstanding support to us. Cons Design capabilities are very limited unless you know code very well. Review Source DD Deanna D. Executive Director Civic & Social Organization Used the software for: 6-12 months ### "Organization went to a new level" January 23, 2024 4.0 The implementation process was excellent. We were assigned our own point person and she was fantastic. Very knowledgeable, kept us on point and helped us figure things out that work for us because of her knowledge and experience. Using the system has been a game changer for us. More members are getting more engaged. We are able to handle renewals and new applicants much more efficiently. Pros Ability to reach members and maintain active memberships and renewals Cons It is not as mobile friendly as I would like to see. Creates issues for members. Reason for choosing YourMembership Best balance of features with cost. Strong implementation, support and knowledge base to draw on. Review Source TR Torey R. Controller Non-Profit Organization Management Used the software for: 2+ years ### "Complicated" April 15, 2021 3.0 We're certain there is more we can get out of our use of YM, but we've had a lot of turnover and the implementation left something to be desired. The hardest part is getting ahold of an actual person to sort out unusual pieces in the system. Luckily we finally have enough staff to have someone focus on it, but if you are a very small organization (5 or less), this may not be the best fit. Pros It does have a great back end look and the ability to customize almost everything is nice. As a database, it works great. Cons Sending emails to members is a design nightmare, so much so that we utilize Constant Contact for all of our email sending. There are a lot of features, but they are usually hard to use or not intuitive. You're stuck with their preferred provider for any payment processing. Review Source MS Maria S. Communications strategist Non-Profit Organization Management Used the software for: 2+ years ### "Outstanding customer service!" April 7, 2020 4.0 I can't rave enough about your customer service reps. Today I spoke with \[SENSITIVE CONTENT HIDDEN\] about an issue that was deeply frustrating and limited my ability to create useful Group pages for our members (the problem was the way our site had been set up, so the fault was totally ours). He cut through my confusing explanation, understood what I was trying to do, and walked me through a solution quickly and with laughter. I've talked with \[SENSITIVE CONTENT HIDDEN\] in the past, and she was also exceptional. I don't remember the names of the other people I've spoken to, but every one of of them has been outstanding and deserves accolades. They are a real credit to your business. Pros We're still working out the kinks but we hope that the Group function will dramatically increase our members' ability to feel connected and learn from each other. Cons It would be great if there was a basic "you're an admin, here's what you can do in Groups" video publicly available to train group admins. Review Source MC Mallory C. Vice President Insurance Used the software for: 2+ years ### "Good Option for Smaller Organizations" November 4, 2020 4.0 I think the team at YourMembership is responsive to requests, but some of the system capabilities are lagging from a technology standpoint. Our organization is growing and moving quickly and we don't always have the tools within YourMembership to do some of the things we want to and have had to go elsewhere for these services. Strictly from a membership management system and website provider - the platform works for our small sized team. Pros We use this software for Association Management as well as our external facing website. I like the updates we have recently made to the website utilizing this platform. I also appreciate the reporting capabilities on the backend. Cons I wish there were more formatting options for sending emails out of the system. The generic emails can seem bland and without having much of a coding background, its difficult to make them look like more pleasing from a marketing perspective. Review Source LB Logan B. Vice President of Strategic Development Non-Profit Organization Management Used the software for: 6-12 months ### "Can Do Alot" August 20, 2023 5.0 Support has been great and helpful for the most part. We did find an issue with an item that greatly impacted one of our clients and were disappointed in how it was handled. Pros It's ability to dive into data and do complex membership dues structures and events Cons It's not super user friendly or easy to set up Alternatives considered [MemberClicks](https://www.capterra.com/p/133851/MemberClicks/)[StarChapter](https://www.capterra.com/p/57588/StarChapter/) Reason for choosing YourMembership It fit the clients needs best. Review Source EG Eric G. Director, Operations and Programming Non-Profit Organization Management Used the software for: 2+ years ### "Great overall software for Member Association CRM and Website Management" February 17, 2022 5.0 Pros Ability to customize and good customer support. Cons Can take awhile for new features to be implemented Review Source JM Jennifer M. Office Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Not a very happy experiwnce" May 16, 2017 2.0 I have yet to see benefits from this software that I can't get somewhere else. Granted it keeps track of all of my members but so do other software companies Pros It is easy to download lists that you need of your clients or members, that is about the only thing that I like about it Cons I do not like the support team. I put in a ticket almost 24 hours ago and haven't heard anything back. Any time that I call I get sent to a voicemail. My company has been with them since 2012 and paid 7K a year but when I need to change the look they want 2.5K more. We are a non profit and are on a much smaller budget so this is alot. As soon as my board approves it I will be taking my business to another company. If you are a large company that needs many bells and whistles then they might work for you but we don't and it makes navigation so hard. It was easier to create a new website through Wix and send a newsletter through their platform than to send something through your membership. I'm sure that for some companies this is what they need but if you are a small business or non profit there are much better options out there like Alumni360, Memberclicks, Member 365 and others Review Source ZC Zelda C. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Membership Software" November 2, 2020 1.0 Customer service is very poor. If we do manage to get help the assistant is not at all familiar w/the softwares capabilities. Often that person is hunting & pecking for answers same as we do. Pros Membership Search is about it. Everything else is very difficult to navigate. Cons Inability to get data needed for reporting, no query ability. Not able to invoice to a Master Account w/out having the Master Account actually log in to gather invoices. Event planning updates is never seamless. If there is a correction that is needed to the Event, updates fail. Membership Invoicing is a Nightmare. Every year there is duplicate invoicing. Review Source NR Neil R. Digital Officer Information Services Used the software for: 1-2 years ### "A great tool for bringing membership together" June 7, 2019 4.0 Overall, from conception to initialisation Yourmembership have been a great company to work with. They have been very open with our ideas and whether the system can help realise them and, if not, have suggested alternative ideas. Where they win hands down though is the support desk. I have always gotten a timely response to my queries and they have explained things easily over mail as the time difference makes it difficult to speak on the phone. Pros This software has a great GUI for back end users but for the front end members it looks very professional and snazzy with lots of collaborative features for them to get stuck into Cons One of our custom pages is VERY fragile and we ave had to learn some basic coding in order to edit it using the advanced editor. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.