# Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Avalara the right Sales Tax solution for you? Explore 351 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75673/AvaTax/reviews --- Avalara 4 (351) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of Avalara Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews AC Alyss C Senior Tax ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Automated sales tax calculations, simplified tax return preparation and review, a lot of articles and training available through Knowledge Center and Enterprise Support.“ February 14, 2025 DT Dale T PresidentSporting Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “Integration, Avalara claiming to have set up all registrations, support cases being closed before a resolution is provided, and Software taking money out of the company to cover taxes in a state we are not collecting taxes in. “ August 8, 2024 TN Tam N Accounting ManagerOil & Energy, 51 - 200 employeesUsed the software for: 1-2 years. “What I liked most about Avalara is its seamless integration with various platforms and the automation of tax calculations, which significantly reduces manual effort and minimizes errors in tax compliance.“ June 27, 2024 Katherine T ERP AdministratorMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update“ August 8, 2025 Mrugen B Financial AccountingAccounting, 501 - 1,000 employeesUsed the software for: More than 2 years. “What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation.“ March 26, 2026 JC Joseph C Tax DirectorTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “Customer support stinks, and migrations, implementations, cause a huge problem and strain our relationship with Avalara regularly to the point that we have a number of other tax solutions winning the bid in newly acquired entities and migrations because Avalara is not reliable in this area. “ June 27, 2024 JC Joseph C Tax DirectorTelecommunications, 501 - 1,000 employeesUsed the software for: More than 2 years. “Avalara has created a logical well thought out tax calculation product that allows for laymens terms interpretations with our customers.“ June 27, 2024 DS DeAnna S AccountantWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “With Louisiana being a difficult state and where we do most business, they don't have many experts in this area especially with Direct Pay Permits and creating Entity Use Codes especially when new jurisdictions are added.“ February 13, 2025 ## Showing most helpful reviews Showing 1-25 of 351 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Charity R. AP Accountant Wholesale Used the software for: 2+ years ### "Time saver extraodinaire! " October 6, 2020 5.0 This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders. Pros \-Ease of use -Compatibility with our POS System -Support and communication of issues -Accuracy of collecting and remitting of taxes Cons They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first. Switched from [CCH SureTax](https://www.capterra.com/p/179085/CCH-SureTax/) Compatibility with new POS system and recommendation from others in the business. Review Source Response from Avalara October 12, 2020 Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. DS Diane S. Bookkeeper Retail Used the software for: 2+ years ### "Avalara Review" February 13, 2025 4.0 Ok, most of the time, but the customer service reps do not always communicate well. Pros The variety of products, and the ability to customize to individuals. Cons Connectivity Issues that created lag time. Review Source Response from Avalara February 21, 2025 Thanks for the review, Diane! We are working to improve our overall customer support and appreciate your feedback. VR Verified Reviewer Controller Textiles Used the software for: 2+ years ### "Keeps us organized but isn't always reliable" July 3, 2025 3.0 Pros I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. Cons There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. Review Source Response from Avalara July 10, 2025 Thanks for taking the time to leave a review. It’s good to hear that having everything in one place has helped keep your filings organized. We’re sorry to hear about the calculation issues and your support experience. That’s not the level of service we aim to provide. If you're open to sharing more so we can review, please reach out to our team at customercare@avalara.com. -Celina TD Tracey D. Senior Tax Manager Machinery Used the software for: 2+ years ### "Avalara 10 year review" February 13, 2025 4.0 is a straight-forward software. Avalara provides many avenues to gather information about Indirect taxes. Pros provides information on tax situations throughout the 46 taxing states + District of Columbia. As well as how to use their systems. Cons support for it's software applications. Review Source Response from Avalara February 21, 2025 Hi Tracey, thanks for sharing your thoughts with us. We work hard to deliver a reliable product and we're grateful for the opportunity to support your team! IP Iryna P. owner Retail Used the software for: 6-12 months ### "Small business owners — stay away. Worst experience of my e-commerce journey." September 8, 2025 1.0 I received nothing positive from working with this company — only charges and poor communication. I canceled services back in January 2025 by contacting support and explaining my experience. They apologized but offered no remedies. I was never informed that my account wasn’t deactivated or that I needed to take additional steps. I stopped receiving bills from and couldn’t log into my account anymore, so I thought it was the end of the story. But they kept charging me. Recently I discovered they’ve still been billing me $19/month for a Shopify extractor I never used. No bills, no communication — just hidden charges buried in Shopify. I’ve tried contacting them countless times with zero response. Completely unacceptable — I’m still waiting for my refund. Pros They’re very good at marketing their services and signing you up — initial communication was fine. The idea behind the service is great, but the execution is terrible. Cons I tried for my small business and found it overpriced and confusing, with multiple hidden charges. The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually. That wasn’t even the worst part — Avalara failed to file my taxes twice, leaving me with state penalties. I’m not sure what went wrong or why my returns weren’t filed automatically (as they were supposed to be), but the end result was very poor. Review Source Response from Avalara September 10, 2025 Iryna, thank you for sharing your experience. I’m truly sorry to hear about the difficulties you've faced with billing, support, and tax filings. That’s not the experience we want any customer to have. I have escalated your concerns internally so that our team can address. We look forward to resolving this matter with you. -Celina R LH Lysi H. Assistant Controller Accounting Used the software for: 2+ years ### "Don't use this software" May 12, 2025 2.0 Not good. Attempted to cancel, but had to jump through hoops and we are still being charged monthly. We had multiple changes in our dedicated support rep, and he would constantly cancel our scheduled meetings. Pros Initially I thought was nice because it would calculate taxes on our behalf, then I realized the taxes calculated were wrong. Cons Customer Support was horrendous and slow. Platform was difficult to navigate at times and it is overpriced. Review Source Response from Avalara May 15, 2025 Hi there, thanks for taking the time to share your experience. We’re so sorry to hear this isn’t what you expected. We want every customer to feel supported, and we’d really like to make things right. Please send us a quick email at customercare@avalara.com so we can assist. TL Trudy L. CEO Accounting Used the software for: 1-2 years ### "Not good software" December 31, 2025 1.0 Not pleasant. Through out the year customer service was not good. I had some past years & current year I had to send 941's Couldn't even find them they sent me to IRS to get them!!!! So I ended up using intuits (much better software by the way!) 1099tax. But getting help was unbelievable. Pros Difficult to use. Can't file 941's online. Customer support if nil. The program doesn't offer much online other than 1099's Cons No customer support. Tried canceling my service and had a hard time finding how to go about that. Once the fee went through for another annual use they refused to refund saying it was too late. Review Source Response from Avalara January 16, 2026 Hi Trudy, thank you for taking the time to share your experience using Avalara. We’re sorry to read about the challenges you’ve described, as this is not the level of service we aim to provide. If you’re open to a conversation, we’d like to learn more and see how we can help address your concerns, please reach out to our team at customercare@avalara.com. CH Carina H. Head Retail Used the software for: Less than 6 months ### "Terrible customer support" July 12, 2025 1.0 Cons Very disappointed customer support. Don’t care client at all. Even no proper action after escalated complaint one month ago! Review Source Response from Avalara July 14, 2025 Carina, thank you for sharing your experience. I’m really sorry to hear how disappointing this has been. That’s not the level of support we aim to provide. If you haven’t already, please reach out to us at customercare@avalara.com with your contact details so we can take a closer look and follow up directly. -Celina R AC Alyss C. Senior Tax Manager Information Technology and Services Used the software for: 2+ years ### "Powerful, but not intuitive" February 14, 2025 3.0 is a powerful tax automation platform that offers many useful features designed to simplify and streamline tax compliance for businesses of all sizes. However, its cost, complexity, and complex integration/connector configurations can cause issues making it a difficult system to learn/master. Pros Automated sales tax calculations, simplified tax return preparation and review, a lot of articles and training available through Knowledge Center and Enterprise Support. Cons Frequent turnover with dedicated account executives and support personnel, expensive. It's difficult to get an accurate, up to date usage/projected future usage to manage account subscriptions. Steep learning curve for new users of and those newer to sales tax, complexity of configuration with the D365 connector. No way to automate reports to run on a recurring basis, very manual. Review Source Response from Avalara February 21, 2025 Alyss, thanks for sharing your thoughts on Avalara. We are happy to be a part of your sales tax process. We also appreciate your feedback on our reporting and will share with our team! VR Verified Reviewer COO Consumer Goods Used the software for: 1-2 years ### "Time Consuming, Costly, and Zero Accountability" March 21, 2025 1.0 Avoid . Costly, painful onboarding, unnecessary state registrations, software incompatibilities, and zero accountability. Their team admitted to unresponsiveness and miscommunication, but refused any resolution. We’ve moved on, but still deal with state notices from our time with them. Working with Avalara added to my stress and workload. Their complete disregard for customer satisfaction made this one of the worst vendor experiences I’ve had in a long time. Pros Unfortunately, nothing met our expectations. Cons Terrible customer service experience, unnecessary state registrations, software incompatibilities, and the associated time and expense. Review Source Response from Avalara March 25, 2025 Thanks for taking the time to share your experience with us. We understand your frustration and regret that we did not meet your expectations. We will take your feedback into account to make necessary improvements. JL Jeff L. Controller Publishing Used the software for: 2+ years ### "Avalara saves my staff time!" June 15, 2021 5.0 Our experience with has been a good one. Though no-one really likes dealing with Sales tax, this software has allowed us to manage it without having to add any staff - and that is a HUGE plus in my book. We have had some issues, but once we addressed them with the support staff - they were eventually corrected. Avalara also had a connection to the software we are currently using - Sage 300. Pros The amount of time my staff is saved by using to calculate and maintain Sales tax is enormous. This software accurately calculates tax and we also use it to file the taxes. The software has worked very well for us. Cons There were a few bumps in the road when we started, but we worked through them. Some of that required that we stay on top of the issue - because the support staff was overloaded due to the enormous increase of customers that had. But now that things are moving along, IF we do run into an issue, their support people are always available to help out. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reason for choosing Avalara The main reason was the existing connection to Sage 300. seemed to have a lot more than we needed at the time - and as it turns out, we are glad we went with them as our monthly reconciling is very smooth! Review Source Response from Avalara June 16, 2021 Hi Jeff, thank you for taking the time to write about your experience getting started with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your connection issues have been resolved and the software is now working well for your team. Please don't hesitate to reach out to our support team with ways we can make your experience even better. KC Katie C. Procurement Analyst Chemicals Used the software for: 2+ years ### "needs some work" October 13, 2020 4.0 We use currently, even though it is not perfect. Pros I like that it calculates the tax for our customers on our web store automatically. It integrates with our WooCommerce site. Cons The accuracy of the tax rates is questionable to the point of us having to double check rates on state websites to verify that the correct tax rate is being charged. We were also unable to successfully integrate with QuickBooks. Switched from [TaxJar](https://www.capterra.com/p/163419/TaxJar/) We were having trouble with TaxJar providing the incorrect tax rate on our web store. Review Source Response from Avalara October 16, 2020 Katie, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers the best service possible, and we're grateful for the opportunity to work with you. Regarding your feedback about tax rates, we'd appreciate an opportunity to learn more about what's going well and improvements you'd like to see. If you're open to continuing the conversation, please contact customercare@avalara.com so we can share your insights with our team. LJ Liz J. Accounting Administrator Retail Used the software for: 2+ years ### "Software is okay, customer service is outrageous. " September 9, 2024 5.0 Overall a poor experience, which is a shame because the software itself is good. However, the massive expense and poor customer service are a huge con and I would not recommend this company to anyone in the future. Pros The software was user friendly. Designed well. Cons Unfortunately our experience was subpar, customer service is hard to reach and is often an additional fee if not included as a charge in your contract. Our "account representative" was rude, and unhelpful. Our sales tax for a certain state was compromised, as we paid them to add it as a Nexus, and they did not complete the process. It took about a week to even get a response on our ticket. follow-up on this, which is also very disappointing. During this entire exchange, not only failed to accept responsibility for the error but also failed to follow up with us as clients and failed to ever fully understand the problem. We were forced to upgrade to their new AI assisted program, which was more expensive, even though this tool was not fully functional. Our data did not integrate correctly, and upon individual review of our account, we found many certificates had been duplicated by the automated system, and we were being charged for storage per item. When we brought this to our account manager's attention, she rolled her eyes and became, not only defensive but aggressive during the meeting. Due to this we canceled our contract, leading them to file the last month's taxes, but not pay them. Review Source Response from Avalara September 12, 2024 Hi Liz, thank you for taking the time to share your experience; though it's not the type we aim to deliver. We want to apologize for the frustration. We understand how duplicate costs and delayed responses would be upsetting, and we'd like the opportunity to resolve these concerns. Please reach out to us at customercare@avalara.com so we can support. VR Verified Reviewer CFO Computer Software Used the software for: 6-12 months ### "Worst customer support ever letting down a good product." September 25, 2024 1.0 Great product if it works, let down by the worst customer support ever when it doesn't. Pros When the software works, it's good, and it's easy to set up. Cons The customer service is the worst I've ever come across, and I'm paying for the enhanced support. I've spent months trying to fix a problem with them, and got nowhere. Review Source Response from Avalara October 1, 2024 Thank you for sharing your experience with us; though it's not the type we aim to deliver. We'd like the opportunity to learn more about the customer service improvements you'd like to see and how we can assist with your concerns directly. Please reach out to us at customercare@avalara.com. TN Tam N. Accounting Manager Oil & Energy Used the software for: 1-2 years ### "Efficient and Reliable Tax Compliance Solution" June 27, 2024 4.0 Overall, my experience with has been positive. The software provides reliable tax compliance solutions and significantly improves efficiency. Although the initial setup was complex, the automation and responsive customer support made it worthwhile. Pros What I liked most about is its seamless integration with various platforms and the automation of tax calculations, which significantly reduces manual effort and minimizes errors in tax compliance. Cons What I liked least about is the complexity of the initial setup and configuration, which can be time-consuming and may require technical support to ensure everything is correctly integrated and functioning. Review Source Response from Avalara July 8, 2024 Thanks for sharing your thoughts on Avalara with us, Tam! We are glad the experience with our solutions has been overall positive. We are always working to improve our onboarding experience and we appreciate your feedback. JW Junelle W. tax accountant Electrical/Electronic Manufacturing Used the software for: 2+ years ### "great product" June 27, 2024 5.0 Pros AVA TAX it can help business easily calculate muti-states' sales tax and generate tax report. Sales tax rate is up-to-date. Cons ECM Pro need to connect with state tax ID lookup system Review Source Response from Avalara July 8, 2024 Thank you for taking the time to share your experience using Avalara products. We work hard to deliver our customers a reliable solution, and we’re grateful to have the opportunity to serve you. LL Lexie L. Regional Finance Manager Construction Used the software for: 1-2 years ### "Avalara Review" June 27, 2024 5.0 Pros Easy to Use: The platform is user-friendly and integrates well with other systems. Comprehensive: It handles various tax tasks like calculation, filing, and certificate management. Accurate: keeps up with tax laws to ensure accurate tax calculations. Scalable: It works well for businesses of all sizes. Cons Cost: can be expensive, especially for small businesses. Complex Setup: Initial setup and integration can be complex and time-consuming. Customer Support: Some users report that customer support can be slow or not as helpful as expected. Updates and Changes: Frequent updates and changes can sometimes disrupt workflows and require additional adjustments. Review Source Response from Avalara July 8, 2024 We appreciate your detailed feedback on Avalara, Lexie! We are proud deliver an easy-to-use and accurate solution, and we are constantly working to improve our customer support and communication for changes. Thanks for taking the time to share. VR Verified Reviewer Manager, Business Systems Wholesale Used the software for: 2+ years ### "CertCapture does what it is supposed to do, but doesn't make it easy" September 26, 2019 4.0 It would be impossible to correctly charge tax and file in the various states where we now have "economic nexus" without , so Avalara has been indespensible. However, they have completely ignored my suggestions for improvements for over 4 years. We need them, but I hope they get better at the certificate capture part of the business. Pros Certcapture provides the ability to create a campaign to email or fax customers for whom exempt certificates are required, and it makes it easy for them to supply the certificate(s). It is also simple to followup with those that did not initially respond. For daily use, the Walk me Through help feature, and the great wealth of help articles and FAQs, make it easy to find the answer to any questions. Cons CertCapture allows you to select an Exempt Reason that isn't valid for the state of the certificate. knows it isn't a valid reason, but it lets you select it anyway, and doesn't give you an error. After you finish validating the certificate and saving it, you can then look at a "History" tab and there you will see an API Call Failed error which if you research you'll find out the reason. But why set the user up for failure? Another issue: how is it useful to allow only the last PO number to be used for a single-use certificate, but at the same time allow multiple PO numbers to be saved? That’s also setting people up to fail! The Avalara University videos on Certcapture do not mention that only the last PO number saved is effective. The “Walk me through” feature doesn’t either. The field says “PO Numbers” and allows multiple PO Numbers to be saved, but it doesn’t actually work. The only way someone could learn that the field that says PO Numbers really means PO Number is by having orders they expected to be exempt be taxed, then have customers complain when they are not. Avatax should validate the selected Exempt Reason, and check all the PO numbers listed for a certificate and exempt orders with PO numbers that match any of them. I've told them this, but instead of “That’s a good idea, I’m going to forward your idea to our product development team and see if we can get it implemented.” they say “the software is working as designed.” Reason for choosing Avalara There are no alternatives that I am aware of for use with Epicor Eclipse. Review Source Response from Avalara October 2, 2019 Thank you for sharing about your experience using CertCapture. From what you wrote, we recognize that there are things that have gone well and areas that need improvement. We would appreciate an opportunity to learn more about your experience. If you're open to a conversation, please contact customercare@avalara.com. VR Verified Reviewer Engineer Wholesale Used the software for: 1-2 years ### "Horrible Software with even worse Customer Service" August 16, 2022 1.0 Awful, support staff has very clearly never used the software, some have never seen it. Software does not provide the basic functionality that is advertised. Our account manager is incredibly rude and ignores emails. So phenomenally frustrating. The few helpful people I have worked with that actually understands how the software is supposed to work have made it clear that the issue we are experiencing are back-end programming problems that need to be resolved by their back-end support team. Despite following up multiple times I have yet to receive any resolution. After putting in countess hours and way too much in subscription costs into getting this software setup I can honestly say it is more time and cost effective to manually calculate tax on each order than it is to use . Pros After over a year of use, nothing. there is nothing redeemable about this software. Cons On an entirely basic level, the software does not function. It is advertised as integrating with QuickBooks Desktop but I have yet to see it function properly for an entire day. It has created such a phenomenal mess of our QuickBooks file and is completely unreliable to calculate taxes correctly to the point that each transaction has to be manually checked to ensure tax filings are correct. I have been told by numerous support staff that this is not normal but after spending literal hours working to try and rectify the issues, have come to realize that the software does not function as advertised and likely never has. Absolutely atrocious that this was ever advertised to work with QuickBooks Desktop. DO NOT USE THIS SOFTWARE. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reason for choosing Avalara It was recommended by QuickBooks sales. Review Source Response from Avalara August 23, 2022 Thank you for taking the time to write about your experience, though it's not the type we aim to deliver. We're sorry to read you've experienced challenges with the QuickBooks integration. We understand it's been frustrating and we'd like to help. Please contact us at customercare@avalara.com so we can work to address the issue. SD Sherri D. General Manager Sporting Goods Used the software for: 2+ years ### "Avalara is a nightmare " June 16, 2023 2.0 We have spent a great deal of money having outside people help us with issues that customer support does not know how to fix. Pros It was available in the hosting environment we had Cons Their customer service is awful. They close claim tickets without even working with you to fix the problem. When you do get a zoom meeting you never talk with the same person twice so you have to start over. They point the blame to other platforms you use as the source of your problem. Some of our issue have gotten worse by the fixes that their customer service reps have implemented to fix other issues. Reason for choosing Avalara We had to choose from what our hosting environment offered Review Source Response from Avalara June 26, 2023 Sherri, thank you for taking the time to write about your experience using Avalara. We strive to offer the best service possible and the frustrations you've described are not what we want. If you're open to a conversation, we'd like to address your concerns by learning more about your specific experience and how we can improve. Please contact us at custoemrcare@avalara.com CK Christopher K. Accountant Computer Software Used the software for: 2+ years ### "MISC Comments" September 27, 2019 5.0 Big improve, make that massive improvement over Vertex. In fairness, the move to Netsuite solidified the move. Pros \*Interface with Netsuite \*Management reports available for month REC \*Driven by strong Tax knowledge and customer awareness. Cons \*Website is still not what it should be regarding ease of use. \*Resent changes in how support is handled may produce cost saving however it may be at the expense of customer need for timely response. In the past I suspect customers contacted support only after giving up on attempts to gain intel from the website.... may not be pleased having to wait longer. does not file at all on exception bases amended returns when clients want to recover over payment of tax. Stop giving orange colored glasses at workshop. Do not thing many tax nerds will wear them but grand child did. Orange unbrella's were pretty bold, Orange water bottles were a hit. It appears that Vertex still does much more advertising when logging into Netsuite than Vertex. Baseball game, Stadium walk troughs were big hits and provided a clear time frame in which to cover material. Golfing may have been exciting to those who tried, I saw more than a handful leaving as soon as presentation was over. I sensed a strong desire to finish material ASAP,which may have limited good discussions. Given above, I remain one of your best cheerleaders, Mo should be able to confirm this. Thanks for the opportunity to provide feedback. Reason for choosing Avalara See above Review Source Response from Avalara October 7, 2019 Christopher, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. AJ Antonio J. managing Partner Hospitality Used the software for: 6-12 months ### "Horrible Customer service and Lack of Communication! " November 1, 2022 1.0 I paid upfront and never got set up with their service. I sent over all the information and I got the email that we were all set. One month later an email from My Tax Lodge is sent and it goes to my junk folder about my LLC not being recognized. I only received one email! No Phone call of any other form of Communication! I find out in September 2022 that I was not set up! I call and ask why was I not notified? After No one knowing what was going on I find out that the account was never set up due to a comptroller error and could not set up the account to pay my tax! I get very upset because I was not called since this was very important since I did not even know about this error. I got one email and the representative response was that was the only form of response Avalara sends out! I explained that for what I paid I would have expected a phone call! I fired Avalara and got a refund. However, they still keep charging me the monthly fee and they are refusing to refund me in full! Stay Away from Avalara! Pros Horrible integration and no support! No Pros on my part stay away! Cons Do not Hire This company Horrible customer service and they will take your money and not refund it in full! Reason for choosing Avalara I was recommended to them from Evolve my hosting site. Review Source Response from Avalara November 14, 2022 Hi Antonio, thanks for bringing this to our attention again. As we responded on your other review, we are sorry for the frustration and would like to help resolve these issues. Please contact us at customercare@avalara.com. VR Verified Reviewer CFO Retail Used the software for: 2+ years ### "A great resource for sales tax calculations" November 27, 2018 5.0 Overall, I am very satisfied with . It has connectors to the software and eCommerce sites that I need, and with those, setup is quite painless. Pros The software works great. Once you have it set up, it runs in the background and involves almost no review. I know we are always charging the correct tax rate and with the tax return processing, I know my returns are being submitted correctly and on time. With exposure in most US states, staying up to date on all tax changes and filing individual returns would require a small team to keep accurate. With , we set up the states and localities we are in and the software takes care of the rest. Cons When questions do come up, customer service could do a better job. I have also had our individual customer rep changed on us multiple times in the last year, which is frustrating. I have also experienced billing issues around the time of renewal each year, which can take up to 4 or 5 months to get resolved. Review Source MR Melissa R. Controller Hospitality Used the software for: 6-12 months ### "Using the DAVO Feature of Avalara" February 27, 2024 5.0 Pros The company, as a whole, was founded on making a tedious and oftentimes overwhelming regular process, as seamless as possible. I implemented , many years ago, in another company and could not have been more pleased with the service. DAVO integrates very simply into the POS of our restaurants and helps hold the sales tax liabilities outside of our operating accounts so that the monthly sales tax payments don't cut our reserves, like they used to. Cons The contact that I had with , in the past, featured amazing customer service. I worry that with DAVO they have taken on another "leg" of business that is not as customer service focused. I very much miss the interaction that I believe other customers get when using the Avalara product. Review Source Response from Avalara March 4, 2024 Melissa, thanks for taking the time to share about your experience with Avalara and DAVO. We work hard to deliver a seamless product, and we're glad to read it's working well for you! RT Rebecca T. Sr. Accountant Retail Used the software for: 2+ years ### "Great Sales Tax Software" December 13, 2022 4.0 Great! We don't plan on switching softwares. Pros is an effective sales tax 3P system. We have had no business operations interruptions while using Avalara. It runs seamlessly in the background. Cons As states update their website, the business must update their logins to accommodate . This can be inconvenient - not Avalara's fault - but they don't always give proper instructions on how to set-up state accounts. Reason for choosing Avalara Sorry, we have been on so long I don't remember anything else. Review Source Response from Avalara December 19, 2022 Rebecca, we appreciate you taking the time to share your experience with our products. We work hard to deliver an easy-to-use solution, and we are glad we are able to serve your team. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.