--- title: "Avalara Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Avalara the right Accounting solution for you? Explore 357 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/75673/AvaTax/reviews/" page_type: "reviews" language: "en" --- Avalara 4 (357) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of Avalara Ease of use 3.8 Customer Service 3.4 ## Pros and Cons in Reviews SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention.“ May 18, 2026 Christina N ControllerComputer Software, 51 - 200 employeesUsed the software for: More than 2 years. “We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved.“ May 8, 2026 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team.“ May 18, 2026 DS DeAnna S AccountantWholesale, 201 - 500 employeesUsed the software for: More than 2 years. “With Louisiana being a difficult state and where we do most business, they don't have many experts in this area especially with Direct Pay Permits and creating Entity Use Codes especially when new jurisdictions are added.“ February 13, 2025 SP Sonu P Systems AnalystConsumer Goods, 51 - 200 employeesUsed the software for: 1-2 years. “It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage.“ May 18, 2026 Brian T OwnerConsumer Goods, 11 - 50 employeesUsed the software for: More than 2 years. “They fraudulently withdrew funds via ACH and charged my credit card.“ April 27, 2026 AC Alyss C Senior Tax ManagerInformation Technology and Services, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “Automated sales tax calculations, simplified tax return preparation and review, a lot of articles and training available through Knowledge Center and Enterprise Support.“ February 14, 2025 Katherine T ERP AdministratorMedical Devices, 201 - 500 employeesUsed the software for: 1-2 years. “Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update“ August 8, 2025 ## Showing most helpful reviews Showing 1-25 of 357 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Ashley L. AR AP Lead Oil & Energy Used the software for: 2+ years ### "Great investment for any business, big or small! " April 30, 2026 5.0 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Pros The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Review Source Response from Avalara May 7, 2026 Hi Ashley, thank you for taking the time to share your experience. We’re glad Avalara has been easy to use and helpful for your business, and we appreciate your feedback as we continue to improve the onboarding experience. Charity R. AP Accountant Wholesale Used the software for: 2+ years ### "Time saver extraodinaire! " October 6, 2020 5.0 This product has been a great tool for our company. The ease of use and the accuracy has saved us so much time. The flow between our POS and their system has been mostly effortless (there will always be issues with software). The best part is that we don't have to keep track of all the changing tax rates in all the different cities and states that we do business in, plus them filing all of the tax returns takes a huge time burden off of our shoulders. Pros \-Ease of use -Compatibility with our POS System -Support and communication of issues -Accuracy of collecting and remitting of taxes Cons They have recently "updated" their user site and so it takes a few more steps to get to where I am going, and it is a little confusing at first. Switched from [CCH SureTax](https://www.capterra.com/p/179085/CCH-SureTax/) Compatibility with new POS system and recommendation from others in the business. Review Source Response from Avalara October 12, 2020 Charity, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. Christina N. Controller Computer Software Used the software for: 2+ years ### "Good software, terrible support." May 8, 2026 3.0 Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. Pros Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. Cons That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. Review Source Response from Avalara May 13, 2026 Hi Christina, thank you for sharing your experience with Avalara. We appreciate your feedback on support and services and understand the frustration described. Please contact customercare@avalara.com if you’re open to continuing the conversation so we can learn more. Mrugen B. Financial Accounting Accounting Used the software for: 2+ years ### "Avalara Review" March 26, 2026 5.0 Pros What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. Cons What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. Review Source Response from Avalara April 8, 2026 Hi Mrugen, thank you for taking the time to share your experience using Avalara. We’re glad it’s been a reliable solution for your team and appreciate your thoughtful feedback. VR Verified Reviewer CEO Facilities Services Used the software for: 6-12 months ### "Company should go out of business" July 16, 2024 1.0 HORRIBLE Pros They were quite sweet and responsive when they sold me the software. These scammers... Cons This is the worst company I've ever dealt with. They ignore my e-mails, they pass me around from person to person. Zero customer service. You can't even cancel your subscription. This is the reason people hate entrepreneurship. Because of people like Avalara. Switched from [Paddle](https://www.capterra.com/p/173382/Paddle/) THEY ARE NOT LETTING ME UNSUBSCRIBE AND THEY KEEP BILLING ME. Review Source Response from Avalara July 29, 2024 Thank you for sharing your concerns with us. We apologize for the frustration you've experienced and we'd like to help. Please reach out to us at customercare@avalara.com to continue the conversation. Katherine T. ERP Administrator Medical Devices Used the software for: 1-2 years ### "Frustrating Experience & Poor Support" August 8, 2025 1.0 Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. Pros Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups Cons Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update Review Source Response from Avalara August 19, 2025 Katherine, thank you for taking the time to share your feedback across several platforms. I’m truly sorry to hear how frustrating your experience has been. We understand how important it is to have a reliable integration with Salesforce and timely, knowledgeable support. I recognize how difficult it must feel to be dealing with ongoing issues, and I’m sorry we haven’t delivered the clarity and resolution you’ve needed. We've escalated your concerns internally to ensure your case receives the attention it deserves. -Celina R VR Verified Reviewer Controller Textiles Used the software for: 2+ years ### "Keeps us organized but isn't always reliable" July 3, 2025 3.0 Pros I like that all of our required sales tax filings are organized into one space. It is clear what is due and when. Cons There are often errors in the sales tax calculations on our sales, resulting in incorrect amounts being charged to our customers and further remitted to the government. In addition, we have had a few large issues arise and it seems like their team never takes them seriously. There is always a lot of back and forth and we continually have to remind them that the issues are not resolved. Review Source Response from Avalara July 10, 2025 Thanks for taking the time to leave a review. It’s good to hear that having everything in one place has helped keep your filings organized. We’re sorry to hear about the calculation issues and your support experience. That’s not the level of service we aim to provide. If you're open to sharing more so we can review, please reach out to our team at customercare@avalara.com. -Celina IP Iryna P. owner Retail Used the software for: 6-12 months ### "Small business owners — stay away. Worst experience of my e-commerce journey." September 8, 2025 1.0 I received nothing positive from working with this company — only charges and poor communication. I canceled services back in January 2025 by contacting support and explaining my experience. They apologized but offered no remedies. I was never informed that my account wasn’t deactivated or that I needed to take additional steps. I stopped receiving bills from Avalara and couldn’t log into my account anymore, so I thought it was the end of the story. But they kept charging me. Recently I discovered they’ve still been billing me $19/month for a Shopify extractor I never used. No bills, no communication — just hidden charges buried in Shopify. I’ve tried contacting them countless times with zero response. Completely unacceptable — I’m still waiting for my refund. Pros They’re very good at marketing their services and signing you up — initial communication was fine. The idea behind the service is great, but the execution is terrible. Cons I tried Avalara for my small business and found it overpriced and confusing, with multiple hidden charges. The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually. That wasn’t even the worst part — Avalara failed to file my taxes twice, leaving me with state penalties. I’m not sure what went wrong or why my returns weren’t filed automatically (as they were supposed to be), but the end result was very poor. Review Source Response from Avalara September 10, 2025 Iryna, thank you for sharing your experience. I’m truly sorry to hear about the difficulties you've faced with billing, support, and tax filings. That’s not the experience we want any customer to have. I have escalated your concerns internally so that our team can address. We look forward to resolving this matter with you. -Celina R TL Trudy L. CEO Accounting Used the software for: 1-2 years ### "Not good software" December 31, 2025 1.0 Not pleasant. Through out the year customer service was not good. I had some past years & current year I had to send 941's Couldn't even find them they sent me to IRS to get them!!!! So I ended up using intuits (much better software by the way!) 1099tax. But getting help was unbelievable. Pros Difficult to use. Can't file 941's online. Customer support if nil. The program doesn't offer much online other than 1099's Cons No customer support. Tried canceling my service and had a hard time finding how to go about that. Once the fee went through for another annual use they refused to refund saying it was too late. Review Source Response from Avalara January 16, 2026 Hi Trudy, thank you for taking the time to share your experience using Avalara. We’re sorry to read about the challenges you’ve described, as this is not the level of service we aim to provide. If you’re open to a conversation, we’d like to learn more and see how we can help address your concerns, please reach out to our team at customercare@avalara.com. LH Lysi H. Assistant Controller Accounting Used the software for: 2+ years ### "Don't use this software" May 12, 2025 2.0 Not good. Attempted to cancel, but had to jump through hoops and we are still being charged monthly. We had multiple changes in our dedicated support rep, and he would constantly cancel our scheduled meetings. Pros Initially I thought Avalara was nice because it would calculate taxes on our behalf, then I realized the taxes calculated were wrong. Cons Customer Support was horrendous and slow. Platform was difficult to navigate at times and it is overpriced. Review Source Response from Avalara May 15, 2025 Hi there, thanks for taking the time to share your experience. We’re so sorry to hear this isn’t what you expected. We want every customer to feel supported, and we’d really like to make things right. Please send us a quick email at customercare@avalara.com so we can assist. AC Alyss C. Senior Tax Manager Information Technology and Services Used the software for: 2+ years ### "Powerful, but not intuitive" February 14, 2025 3.0 Avalara is a powerful tax automation platform that offers many useful features designed to simplify and streamline tax compliance for businesses of all sizes. However, its cost, complexity, and complex integration/connector configurations can cause issues making it a difficult system to learn/master. Pros Automated sales tax calculations, simplified tax return preparation and review, a lot of articles and training available through Knowledge Center and Enterprise Support. Cons Frequent turnover with dedicated account executives and support personnel, expensive. It's difficult to get an accurate, up to date usage/projected future usage to manage account subscriptions. Steep learning curve for new users of Avalara and those newer to sales tax, complexity of configuration with the D365 connector. No way to automate reports to run on a recurring basis, very manual. Review Source Response from Avalara February 21, 2025 Alyss, thanks for sharing your thoughts on Avalara. We are happy to be a part of your sales tax process. We also appreciate your feedback on our reporting and will share with our team! TD Tracey D. Senior Tax Manager Machinery Used the software for: 2+ years ### "Avalara 10 year review" February 13, 2025 4.0 Avalara is a straight-forward software. Avalara provides many avenues to gather information about Indirect taxes. Pros Avalara provides information on tax situations throughout the 46 taxing states + District of Columbia. As well as how to use their systems. Cons Avalara support for it's software applications. Review Source Response from Avalara February 21, 2025 Hi Tracey, thanks for sharing your thoughts with us. We work hard to deliver a reliable product and we're grateful for the opportunity to support your team! VP Violet P. Business Systems Manager Construction Used the software for: 2+ years ### "Mix Emotions " February 13, 2025 4.0 Customer support is non-existent. Unable to get return calls/emails to open ticket requests. Pros Automatically calculates tax rate for orders. Cons So many tax codes it is hard to know what you should use. Review Source Response from Avalara February 21, 2025 Thanks for sharing your review, Violet! We appreciate your feedback on our customer support, we are continually working to create a better support experience. MO Mira O. CEO Machinery Used the software for: 2+ years ### "Software is the only thing worth using - RETURN & PROFESSIONAL TAX SERVICES ARE QUESTIONABLE" September 18, 2024 3.0 It was great for 3 years as we assumed they were doing their job of tax assessment and tax returns well but the house of cards began to fall when we started getting notices from State entities that our taxes had been filed incorrectly for YEARS. Pros Their software that is used and intergrated into woocommerce to determine correct tax rate Cons Customer Service - non existent Account Rep - just a sales person, literally tells us she cannot help us with issues Tax Expertise - questionable - they state they will ensure you will "Submit returns to the right places at the right times with an automated filing" and they literally have been filing our LA returns to the wrong tax entity for 3 years and when I brought it to their attention and asked how they would resolve this their reply is "it is \[your company\] responsibility to ensure that state registration aligns with the schedule return setup in Avalara Portal, \[your company\] will need to resolve this notice directly with the LA" or pay for additional services from Avalara. Also This was not the first misunderstanding we had with one of the states and we did use their backservices to pay for another state error. Took Avalara 3 months to get the back returns filed. Review Source Response from Avalara September 19, 2024 Thanks for taking the time to share your feedback with us. We are sorry to read you've experienced challenges and we'd like the opportunity to resolve. Please reach out to our team at customercare@avalara.com so we can assist. VR Verified Reviewer Manager, Business Systems Wholesale Used the software for: 2+ years ### "CertCapture does what it is supposed to do, but doesn't make it easy" September 26, 2019 4.0 It would be impossible to correctly charge tax and file in the various states where we now have "economic nexus" without Avalara, so Avalara has been indespensible. However, they have completely ignored my suggestions for improvements for over 4 years. We need them, but I hope they get better at the certificate capture part of the business. Pros Certcapture provides the ability to create a campaign to email or fax customers for whom exempt certificates are required, and it makes it easy for them to supply the certificate(s). It is also simple to followup with those that did not initially respond. For daily use, the Walk me Through help feature, and the great wealth of help articles and FAQs, make it easy to find the answer to any questions. Cons CertCapture allows you to select an Exempt Reason that isn't valid for the state of the certificate. Avalara knows it isn't a valid reason, but it lets you select it anyway, and doesn't give you an error. After you finish validating the certificate and saving it, you can then look at a "History" tab and there you will see an API Call Failed error which if you research you'll find out the reason. But why set the user up for failure? Another issue: how is it useful to allow only the last PO number to be used for a single-use certificate, but at the same time allow multiple PO numbers to be saved? That’s also setting people up to fail! The Avalara University videos on Certcapture do not mention that only the last PO number saved is effective. The “Walk me through” feature doesn’t either. The field says “PO Numbers” and allows multiple PO Numbers to be saved, but it doesn’t actually work. The only way someone could learn that the field that says PO Numbers really means PO Number is by having orders they expected to be exempt be taxed, then have customers complain when they are not. Avatax should validate the selected Exempt Reason, and check all the PO numbers listed for a certificate and exempt orders with PO numbers that match any of them. I've told them this, but instead of “That’s a good idea, I’m going to forward your idea to our product development team and see if we can get it implemented.” they say “the software is working as designed.” Reason for choosing Avalara There are no alternatives that I am aware of for use with Epicor Eclipse. Review Source Response from Avalara October 2, 2019 Thank you for sharing about your experience using CertCapture. From what you wrote, we recognize that there are things that have gone well and areas that need improvement. We would appreciate an opportunity to learn more about your experience. If you're open to a conversation, please contact customercare@avalara.com. DS David S. CFO Computer Software Used the software for: 1-2 years ### "Better than nothing, but many areas that need a lot of improvement" August 31, 2023 2.0 Nightmarish! Had to hire an expensive CPA firm to assist in "fixing" issues and aid with training on Avalara. Pros IF you figure out how to code everything correctly, it does calculate sales tax and will file the returns. Cons Lack of support, virtually no communication from key support staff that are critical for most anything in Avalara, software is NOT intuitive and figuring it out is a nightmare AND if you don't code everything properly it will do as much harm as good. Person to person communication is extremely hard to get in sufficient quantities to be effective. Review Source Response from Avalara September 5, 2023 David, thank you for sharing about your experience with Avalara. We're sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact us at customercare@avalara.com so we can work to address the issues you've described. VC VICTOR C. TAX DIRECTOR Information Technology and Services Used the software for: 2+ years ### "Great Product & Well Worth the Money" March 25, 2021 5.0 Overall experience has been great and I'm very happy we selected Avalara 5 years ago. The product has only improved in my opinion since then and as mentioned before, it's a huge benefit to us in saving us time and resources as well as helping to reduce our risk around sales tax obligations. Pros Avalara's sales tax management solution has been fantastic for our company. Before we implemented Avalara 5 years ago, everything we did was manual and left us to risk of miscalculations of tax. It's all automated now based on the shipping address, nature of our revenue, and their tax engine calculates the tax and includes on our invoices. We also use CertCapture and have Avalara filed our returns - franky, it's very cheap relative to the value it provides our business in savings of time/resources and improving our controls around sales tax obligations. Cons I don't have many complaints about the software - it's been very intuitive to use and was pretty easy to implement. The only small complaint I have is when the liability worksheet locks down the 10th of the following month, you can't make any more changes to a given state without them unlocking it for you and incurring a fee. I think a few of these requests should be included in your subscription as they are bound to happen. Reason for choosing Avalara Price and ease of implementation and integration with NetSuite were main factors that led us to choose Avalara. Review Source Response from Avalara March 26, 2021 Victor, thank you for taking the time to write about your experience with Avalara. We're committed to offering a reliable and easy-to-use solution, so we're happy to hear your feedback and we look forward to continuing to serve you. CK Christopher K. Accountant Computer Software Used the software for: 2+ years ### "MISC Comments" September 27, 2019 5.0 Big improve, make that massive improvement over Vertex. In fairness, the move to Netsuite solidified the Avalara move. Pros \*Interface with Netsuite \*Management reports available for month REC \*Driven by strong Tax knowledge and customer awareness. Cons \*Website is still not what it should be regarding ease of use. \*Resent changes in how support is handled may produce cost saving however it may be at the expense of customer need for timely response. In the past I suspect customers contacted support only after giving up on attempts to gain intel from the website.... may not be pleased having to wait longer. Avalara does not file at all on exception bases amended returns when clients want to recover over payment of tax. Stop giving orange colored glasses at workshop. Do not thing many tax nerds will wear them but grand child did. Orange unbrella's were pretty bold, Orange water bottles were a hit. It appears that Vertex still does much more advertising when logging into Netsuite than Vertex. Baseball game, Stadium walk troughs were big hits and provided a clear time frame in which to cover material. Golfing may have been exciting to those who tried, I saw more than a handful leaving as soon as presentation was over. I sensed a strong desire to finish material ASAP,which may have limited good discussions. Given above, I remain one of your best cheerleaders, Mo should be able to confirm this. Thanks for the opportunity to provide feedback. Reason for choosing Avalara See above Review Source Response from Avalara October 7, 2019 Christopher, thank you for taking the time to share your experience using Avalara. We work hard to deliver our customers a reliable and easy-to-use solution, and we're grateful to have the opportunity to serve you. VR Verified Reviewer Operations Wholesale Used the software for: Less than 6 months ### "Consider alternatives" August 9, 2022 3.0 Pros CertCapture is probably the best part of their solution, which is the management of exemption certificates. Cons Looking back at what I paid for and what I received (and didn't) and the stress that I endured through the process, I definitely would have looked elsewhere. Implementation was confusing and difficult, and their support was non-existent most times. Employee turnover seemed to be common during my implementation, which led to frustration. Lots of different programs (Avatax, certcapture, business registrations, tax filings) that are not well connected and very confusing, and this is super important and caused me many, many hours of unnecessary time. During implementation I had 3-4 different employees that were trying to as quickly as possible on-board me. Need a meeting with someone, good luck, there's no phone number for anyone. Even my ERP implementation consultant who had an 'in' with Avalara had a difficult time receiving support. From my experience, it was difficult to find anyone in the organization that was engaged and supportive in insuring the success of my business start up from a taxation standpoint. My account manager that was supposed to be my advocate, rarely responded to messages and was the least helpful of anyone. Have a tax question, or anything that could be construed as a tax question, they won't answer it. I paid for professional plus support, which as I later determined was for after implementation support, however despite an 8hr stated response time to questions, my experienced showed that I received a response well past the stated response time. Review Source Response from Avalara August 17, 2022 Thank you for taking the time to write about your experience; it's not the type we aim to deliver. We apologize that the implementation process has been a challenge and we'd like to help. Please contact us at customercare@avalara.com so we can look into your account and help find a solution. BH Blake H. Controller Consumer Electronics Used the software for: 6-12 months ### "Avalara overpromises & Under-delivers" August 23, 2019 3.0 TERRIBLE! There are a lot of configuration issues that we had discussed in the pre-sales cycle (like CertCapture integration, configuring marketplace facilitatort exceptions, etc.) these were all ignored and never were addressed by Avalara when we went live. Tons of issues, then their customer service doesn't respond to cases for weeks at a time. Just a really horrible customer experience. AVOID AVOID AVOID! Pros I liked that it integrated with all of our platforms (i.e. NetSuite, Magento and future state Shopify+) and the quoted price came in much lower than other comparative software solutions. Cons The setup is not intuitive. There are tons of issues where it doesn't calculate sales tax correctly or at all for some states or on returns. There are multiple different logins for different services/features (i.e. AvaTax, CertCapture, General Avalara account) which are frustrating. Also had a number of issues with our NetSuite integrations. CertCapture required us to manually upload each state certificate for each customer, then manually review and validate each one all over again. You select a state, then it doesn't select a Country and errors out, but never asks you to enter a country.... There's are just a whole lot of things not to like about Avalara. There are a lot of configuration issues that we discussed in the pre-sales cycle, then were ignored and never addressed once we went to implement. Implementation shhTheir customer service is Alternatives considered [Sovos](https://www.capterra.com/p/163421/Sovos-Sales-Tax/) Review Source Response from Avalara August 27, 2019 Blake, thank you for sharing about your experience using Avalara. We are sorry to read you've experienced challenges, we understand it's been frustrating, and we'd like to address your concerns. Please contact our VP of Customer Excellence Bobby Sands at customercare@avalara.com so we can learn more and work to assist. VR Verified Reviewer President Real Estate Used the software for: 1-2 years ### "Avalara Charges for doing nothing. They provide no benifit at high cost. Do not subscribe. " September 13, 2022 1.0 Avalara sold me on what they described as a sales tax service that freed me from the headache of filing quarterly reports. For this they charged me about $300 initiation fee and then $29 per month. Every report they filed had 000000. NOTHING! Why? Because I had to file the report to them. Then they would file the tax form to the local government agency. What I joke. I just filed my tax report myself. Avalara did nothing but bill me for nothing. When I ask for a credit for failure to preform they refused to even offer one cent in refund. The agent advised she was very happy she was going to get a big stock option benefit on the sale of Avalara in a buy out. Great for her. She got my money plus stock options, oh wonderful. SAVE YOUR MONEY AND FILE OWN YOUR TAX WITHOUT PAYING THEM FOR DOING NOTHING!!!! Pros Zero service. You must file the report for them. What are they charging for? Cons High cost. No benefit. Avalara only files what you file with them. This is useless service at a high cost. Just file you tax yourself as they do nothing unless you file the income and tax with them first. What a joke. Charge me for nothing and then refuse to refund even one cent. Every form they filed with my city was 000. I filed it myself at no extra cost. It is just as easy to file my tax report myself as to file the report with Avalara who charged me over $1000 and never filed one proper report. Save your money they do nothing. Review Source Response from Avalara September 21, 2022 Thank you for bringing this to our attention again. We are sorry for the frustration you've experienced. Our team remains committed to supporting you. Please continue to follow up directly. EW Eva W. IT Electrical/Electronic Manufacturing Used the software for: 2+ years ### "Brutal customer service, no transparency on billing" March 11, 2024 4.0 We use Avatax integrated with our ecommerce provider. It does what's advertised on the tin, but don't expect clear and transparent pricing. Pros Tax calculates correctly, unless the API is down of course. Cons It is impossible to receive an answer from the support team regarding billing. For a month now I've been trying to understand the 4x price increase we received after almost 10 years. There was no explanation on the renewal notice. Submitted a support case online, no response for a week. Called, spoke to a person, 48 hours later my case was closed with information unrelated to my case. They also called me by another name. Review Source Response from Avalara March 13, 2024 Hi Eva, thanks for bringing this to our attention. We apologize if pricing expectations were not clearly expressed and we understand how unexpected costs would be upsetting. We strive to offer the best service possible for our customers and the billing frustrations you’ve described are not what we want. Please reach out to us at customercare@avalara.com so we can assist. CV Carlos V. General Admin Food & Beverages Used the software for: 6-12 months ### "Ease the burden of filing" February 23, 2024 5.0 Its great! Dont need to worry about filing deadlines unless the state goes through an overhaul of IT systems Pros its convenient and worry free. I never have to worry about getting tax filed Cons When changes are made, either throught the state or otherwise, getting in touch with Avalara is frustrating Reason for choosing Avalara Burden free style of filing where i dont have to drive down to the post office or Tax field office. Review Source Response from Avalara February 27, 2024 Hi Carlos, thanks for taking the time to share your feedback with us. We work hard to make sales tax filing worry-free for our customers, and we're grateful for the opportunity to serve your team. SM Shannon M. Advanced QB ProAdvisor Accounting Used the software for: 1-2 years ### "Great product...poor performance in QBO" January 8, 2019 2.0 Support has been mediocre. The current issue is on it's 4th month with no anticipated resolution timeframe. In the meantime my client is paying me to manually enter these and reconcile Avalara to ensure that the system reports the proper totals as well as to educate their support team. I feel bad that they are paying a lot of money for a product that is not functional...to my knowledge, all of my requests to get them a credit for their inconvenience and the product issues have been ignored. As the title states, a great product "in theory", but it needs to work! Sales Tax is nothing to screw around with. Pros Avalara has a great concept if it works as designed. Auto-calculates sales tax based on address, ensures updated tax rates, filing assistance for multiple states...it really is a business owners friend...in theory. Cons Unfortunately, Avalara does not work well with QBO. There seem to be many bugs experienced with QBO. We have used Avalara with QBO for over 1yr and seem to be their guinea pig to alert them of issues. Currently, Avalara's connection is preventing us from saving and updating invoices in QBO and is not posting tax to the Avatax console for approx. 50% of our $2mil/mo client. We have to manually enter each invoice into Avatax to ensure that the proper taxes are paid. Unfortunately, if we need to update a class, memo, email address or any other aspect of the invoice (not related to ST) we cannot update those 50% of transactions. After support reviewed the issues multiple times, they tried to blame the issue on QBO. But when we disconnect the QBO from Avalara and try to do the same transaction - it works...so Intuit has confirmed the issue is isolated to Review Source RM Ronnie M. Senior Staff Accountant-Tax Retail Used the software for: 2+ years ### "Avalara - the cons outweigh the pros" December 11, 2019 2.0 This is a horrible company if you value customer service and resolution of issues in a timely manner. Pros Hard to find any pros. The reporting is good when it works. Cons Doesn't calculate tax based on the correct jurisdiction - tax will change between sales orders and invoices even though addresses did not change. The reconciliation report that is ran out of NetSuite stopped working after the latest update, absolutely no help in getting that resolved which means I can't reconcile back to our GL. When Avalara was contacted, they asked us for a "video" of what was going on. THE REPORT WILL NOT EXPORT TO A CVS.....why would they need a video???? Submitted a tax notice and after 2 weeks, contacted the Director of Customer Experience to find out why and was told "Avalara’s response time for notices is 4-6 weeks, and resolution time is 6-8 weeks per this article I found in Avalara Help Center." Seriously? According to their own website, the professional support service which we pay for is supposed to have an 8 hour response time. Reason for choosing Avalara I didn't choose Avalara. Review Source Response from Avalara December 20, 2019 Ronnie, thank you for taking the time to write about your experience, though the frustrations you've described are not what we want. We strive to offer the best service possible and apologize for the challenges you've experienced. Please contact customercare@avalara.com if you're open to a conversation. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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