# Avalara Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Avalara Software - reviews, pricing plans, popular comparisons to other Sales Tax products and more. Source: https://www.capterra.com/p/75673/AvaTax --- # Avalara Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalara ## What is Avalara? Avalara helps businesses get tax compliance right. With solutions for various transaction taxes, including sales and use, VAT, excise, and communications, The Avalara tax compliance suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. Avalara offers 1,200+ integrations for accounting systems, ERP and CRM providers, and ecommerce software as well as professional services and training support. ## What is Avalara used for? [Sales Tax](https://www.capterra.com/sales-tax-software/)[Accounting](https://www.capterra.com/accounting-software/)[Corporate Tax](https://www.capterra.com/corporate-tax-software/) Overall rating Based on 350 user reviews Reviews sentiment Positive 76% Neutral 7% Negative 16% Pros & cons Intuitive and accessible platform Comprehensive and flexible reporting Persistent technical and support problems Unpredictable and excessive billing Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Avalara alternatives [4.3 (630)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (2,007)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (672)](https://www.capterra.com/p/163115/Zoho-Books/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (135)](https://www.capterra.com/p/133966/Accounting-Seed/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/75673/AvaTax/alternatives/) ## Who uses Avalara? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Intuitive and accessible platform 80% positive reviews out of 41 Most reviewers indicate ease of use makes Avalara accessible, with intuitive navigation and minimal training required. Persistent technical and support problems 78% negative reviews out of 59 Most reviewers find recurring bugs and integration issues difficult to resolve, with slow or ineffective support responses. Katherine T ERP Administrator, 201 - 500 employees. "Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update" Comprehensive and flexible reporting 80% positive reviews out of 25 Most users report reporting tools are straightforward, support compliance, and simplify monthly reconciliations and filings. Unpredictable and excessive billing 97% negative reviews out of 36 Most reviewers describe billing and charges as confusing, with unexpected fees, difficult cancellations, and ongoing overcharges. Dodie K Owner, 2 - 10 employees. "Somehow I went from a free account, to being billed $50/year, $240/year, to suddenly $7K/year with no notice. And when I cancelled my account per there knowledge base/support article, they still charged me." Widespread dissatisfaction and frustration 100% negative reviews out of 30 Most users report negative experiences, citing disappointment, unresolved issues, and regret over choosing Avalara. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Tax Calculation 3.7 (74) 81.08% of 74 reviewers that rated this feature as important or highly important With Avalara, you can automate sales tax calculations across multiple states and jurisdictions. Users think the automation reduces manual effort and is often accurate, though some report calculation errors, inconsistent results, and insufficient support when issues arise. Tax Compliance 3.6 (66) 83.33% of 66 reviewers that rated this feature as important or highly important Avalara helps you manage tax compliance by organizing filing schedules and keeping you informed about changing tax laws. Some reviewers find it valuable for timely submissions, but others mention occasional inaccuracies and lack of proactive notifications or support. Tax Filing 3.4 (60) 86.67% of 60 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Sales Tax Management 3.3 (39) 76.92% of 39 reviewers that rated this feature as important or highly important Calculation of consumption tax imposed on the sale of goods/services Address Validation 3.7 (29) 65.52% of 29 reviewers that rated this feature as important or highly important Verifies and confirms the accuracy of an address Reporting/Analytics 3.7 (29) 86.21% of 29 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Avalara 31 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Verifies and confirms the accuracy of an address Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Compare and match accounting/financial records with corresponding bank statements Create, manage, and send invoices or bills to customers Track and manage adherence to policies for any service, product, process, or supplier Software specialized for corporate use Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Transmit documents to regulatory authorities over the web Identify and track situations that legally reduce financial liability Generate reports to assess the financial performance of an organization Intended to be used by online stores Centralized accounting record which tracks all financial transactions Manage and handle various international currencies Streamlining repetitive tasks and activities through automated and predefined workflows Create, send, and track purchase orders and their statuses View and track pertinent metrics to find patterns and gain insights from data Calculation of consumption tax imposed on the sale of goods/services With Avalara, you can automate sales tax calculations across multiple states and jurisdictions. Users think the automation reduces manual effort and is often accurate, though some report calculation errors, inconsistent results, and insufficient support when issues arise. Avalara helps you manage tax compliance by organizing filing schedules and keeping you informed about changing tax laws. Some reviewers find it valuable for timely submissions, but others mention occasional inaccuracies and lack of proactive notifications or support. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track movement of transactions across accounts Goods and services tax Get Advice We can help you find the software with the features you need. Features 3.9 (349) 3.9 Based on 349 reviews ## Pricing Value for money 3.5 (305) ### Starting price Free trial not available Value for money 3.5 (305) 3.5 Based on 305 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (320) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (320) 3.4 Based on 320 reviews ## User reviews Overall rating 4.0 Based on 350 reviews Filter by rating 5(177) 4(90) 3(26) 2(15) 1(42) Mentioned topic Sorted by most recent Mrugen B. Financial Accounting Accounting ### "Avalara Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2026 Pros What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. Cons What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Hi Mrugen, thank you for taking the time to share your experience using Avalara. We’re glad it’s been a reliable solution for your team and appreciate your thoughtful feedback. AB Ananie B. Product Manager Accounting ### "Avalara keeps delivering" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field Pros they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner Cons no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM patrick m. Sales Operations Manager Textiles ### "3.5 out of 5" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 19, 2026 Pros Works great, until it doesn't. When it doesn't, it is very hard to get help. Most of the time, Avalara is great! Cons You can't get help, your account executive forwards you elsewhere and you have to send multiple emails for a reply. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Trudy L. CEO Accounting ### "Not good software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 31, 2025 Not pleasant. Through out the year customer service was not good. I had some past years & current year I had to send 941's Couldn't even find them they sent me to IRS to get them!!!! So I ended up using intuits (much better software by the way!) 1099tax. But getting help was unbelievable. Pros Difficult to use. Can't file 941's online. Customer support if nil. The program doesn't offer much online other than 1099's Cons No customer support. Tried canceling my service and had a hard time finding how to go about that. Once the fee went through for another annual use they refused to refund saying it was too late. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2026 Hi Trudy, thank you for taking the time to share your experience using Avalara. We’re sorry to read about the challenges you’ve described, as this is not the level of service we aim to provide. If you’re open to a conversation, we’d like to learn more and see how we can help address your concerns, please reach out to our team at customercare@avalara.com. James L. Director of Finance Computer Software ### "Great product helping us to stay compliant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 20, 2025 Overall, it has been a good product, with great customer support. They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level. Pros It is an easy to use tool that integrates seamlessly with other accounting systems to help manage sales tax. It gives me confidence that we are staying compliant without having to review every single transaction as they occur. It is very low cost for the amount of value that is provided. Cons The communication can be off base sometimes. There can be several false positives of sales tax nexus that you are alerted to that I haven't quite found a way to configure. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reasons for choosing Avalara Avalara had out of the box integrations with the product suite we have deployed making it the best fit for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2026 Hi James, thanks for the thoughtful review. We’re happy to hear Avalara has brought peace of mind to your sales tax compliance process and that it’s working well with your tech stack. We appreciate your feedback and your continued partnership. Chelsea B. Founder Consumer Goods ### "Terrible, terrible, terrible" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 October 30, 2025 For the cost and reputation Avalara carries, I expected professionalism and accountability, but experienced neither. Proceed with extreme caution if you rely on them for your business. Pros Not much to say here. The idea of it is great, however, execution is lacking. If they could sharpen up their internal processes and filing procedures, I would have much better things to say. Cons Poor communication, lack of accountability, and overall not providing the true service you pay for. Their entire purpose is to file tax returns accurately and compliantly, yet our filings were submitted incorrectly and non-compliant. When I raised the issue, the team refused to take responsibility or offer a resolution. I have spoken with many state sales and use tax representatives who also spoke negatively of their own experience with Avalara. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reasons for choosing Avalara Payment process was better with Avalara for those outside of the US Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor November 5, 2025 Hi Chelsea, we’re sorry to hear your experience has been so frustrating. It’s clear we didn’t meet expectations here, and that’s not what we want for any of our customers. We appreciate you sharing this feedback and encourage you to reach out to customercare@avalara.com if you’d be open to a follow-up. CM Cameron M. IT Manager Wholesale ### "Avalara Tax Software Great- Avalara Support Not So Much" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 8/10 October 15, 2025 Assuming you have no issues or questions, the functionality and automation of the sales tax calculation, tax filing and tracking of customer tax exemptions are fantastic, especially if you can integrate Avalara with your ERP system. Pros Avalara easily handles all the sales tax calculations for transactions, and is especially great since it integrates with our ERP system. It saves time in that it is able to automatically identify customers who have tax exemption certificates on file and processes transactions based on valid Tax Exemption Certificates on file that are valid. Avalara processes tax filings and has reporting capability allowing for easily identifying issues with transactions, summarizing monthly sales tax liabilities and managing customers. Cons Avalara support and customer interactions is lacking. It appears that that did a lot of investment in their product, but failed to identify the need for actual interaction with customers when they need help. Avalara requires you to use their AI support and knowledge base articles to solve problems, before you can speak to someone about your issue. Their Account Reps appear also, to not have the time to provide communication to their customers, since it is difficult to get an answer timely to questions. Switched from [Epicor Prophet 21](https://www.capterra.com/p/10022775/Epicor-Prophet-21/) Prophet 21 sales tax calculation utility was very administrative heavy, requiring manual updates to tax rates, and was not specific to city, county and state taxes. At best Prophet 21 was a rough estimate of taxes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 17, 2025 Hi Cameron, thanks for taking the time to share such a detailed review. We're glad to hear the integration and automation have been a strong fit for your team. We also appreciate your honest feedback about the support experience. That kind of insight is really important, and we’ll make sure it’s shared with the right teams. Thanks again for being a customer. IP Iryna P. owner Retail ### "Small business owners — stay away. Worst experience of my e-commerce journey." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 September 8, 2025 I received nothing positive from working with this company — only charges and poor communication. I canceled services back in January 2025 by contacting support and explaining my experience. They apologized but offered no remedies. I was never informed that my account wasn’t deactivated or that I needed to take additional steps. I stopped receiving bills from Avalara and couldn’t log into my account anymore, so I thought it was the end of the story. But they kept charging me. Recently I discovered they’ve still been billing me $19/month for a Shopify extractor I never used. No bills, no communication — just hidden charges buried in Shopify. I’ve tried contacting them countless times with zero response. Completely unacceptable — I’m still waiting for my refund. Pros They’re very good at marketing their services and signing you up — initial communication was fine. The idea behind the service is great, but the execution is terrible. Cons I tried Avalara for my small business and found it overpriced and confusing, with multiple hidden charges. The service didn’t work properly, and support was useless — they were supposed to help me seamlessly transition my Shopify orders into Avalara, but it never happened, and I ended up doing everything manually. That wasn’t even the worst part — Avalara failed to file my taxes twice, leaving me with state penalties. I’m not sure what went wrong or why my returns weren’t filed automatically (as they were supposed to be), but the end result was very poor. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor September 10, 2025 Iryna, thank you for sharing your experience. I’m truly sorry to hear about the difficulties you've faced with billing, support, and tax filings. That’s not the experience we want any customer to have. I have escalated your concerns internally so that our team can address. We look forward to resolving this matter with you. -Celina R Katherine T. ERP Administrator Medical Devices ### "Frustrating Experience & Poor Support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 August 8, 2025 Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. Pros Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups Cons Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 19, 2025 Katherine, thank you for taking the time to share your feedback across several platforms. I’m truly sorry to hear how frustrating your experience has been. We understand how important it is to have a reliable integration with Salesforce and timely, knowledgeable support. I recognize how difficult it must feel to be dealing with ongoing issues, and I’m sorry we haven’t delivered the clarity and resolution you’ve needed. We've escalated your concerns internally to ensure your case receives the attention it deserves. -Celina R CH Carina H. Head Retail ### "Terrible customer support" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 12, 2025 Cons Very disappointed customer support. Don’t care client at all. Even no proper action after escalated complaint one month ago! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor July 14, 2025 Carina, thank you for sharing your experience. I’m really sorry to hear how disappointing this has been. That’s not the level of support we aim to provide. If you haven’t already, please reach out to us at customercare@avalara.com with your contact details so we can take a closer look and follow up directly. -Celina R [View all Reviews](https://www.capterra.com/p/75673/AvaTax/reviews/) Popular comparisons [QuickBooks Online vs Avalara](https://www.capterra.com/compare/75673-190778/AvaTax-vs-QuickBooks-Online)[hellotax vs Avalara](https://www.capterra.com/compare/75673-187594/AvaTax-vs-Hellotax)[QuickBooks Online Advanced vs Avalara](https://www.capterra.com/compare/75673-189398/AvaTax-vs-QuickBooks-Online) [123 Sheets vs Avalara](https://www.capterra.com/compare/75673-185126/AvaTax-vs-123-Sheets)[QuickBooks Enterprise vs Avalara](https://www.capterra.com/compare/75673-174984/AvaTax-vs-QuickBooks-Enterprise)[Vertex vs Avalara](https://www.capterra.com/compare/75673-160387/AvaTax-vs-Vertex-SMB)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)