# Avalara Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Avalara Software - reviews, pricing plans, popular comparisons to other Sales Tax products and more. Source: https://www.capterra.com/p/75673/AvaTax --- # Avalara Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Avalara ## What is Avalara? Avalara helps businesses get tax compliance right. With solutions for various transaction taxes, including sales and use, VAT, excise, and communications, The Avalara tax compliance suite enables you to calculate taxes, file and remit returns, and comply with document management requirements. Avalara offers 1,200+ integrations for accounting systems, ERP and CRM providers, and ecommerce software as well as professional services and training support. ## What is Avalara used for? [Sales Tax](https://www.capterra.com/sales-tax-software/)[Accounting](https://www.capterra.com/accounting-software/)[Corporate Tax](https://www.capterra.com/corporate-tax-software/) Overall rating Based on 355 user reviews Reviews sentiment Positive 76% Neutral 8% Negative 16% Pros & cons Intuitive and accessible platform Comprehensive and intuitive reporting Persistent technical and support issues Unreliable billing and cancellation Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Avalara alternatives [4.3 (687)](https://www.capterra.com/p/76/Intacct/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.2 (2,044)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [3.9 (467)](https://www.capterra.com/p/174753/Sage-50cloud/reviews/) Starting price $124.42 Per User, Per Month Pricing Options Free Trial Free Version User Rating 74% of reviewers rated it above 4 stars Highest Rated [4.4 (243)](https://www.capterra.com/p/96371/Acumatica-Cloud-ERP/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/75673/AvaTax/alternatives/) ## FAQs about Avalara Overview ### What problems does Avalara solve? Avalara solves time-consuming sales tax compliance work by automating rate updates, tax calculation, filing, exemption certificate tracking, and month-end reconciliation reporting. Finance, accounting, tax, and e-commerce teams benefit most, especially when integrating with ERPs or CRMs and needing clear transaction-level visibility for audits, customer questions, and multi-state compliance. Answer based on 94 reviews Overview ### Which roles and teams benefit most from Avalara? Avalara is most used by finance, accounting, and tax teams, including controllers, accountants, and tax managers, who automate sales tax calculation, filing, exemption management, and compliance reporting. Business owners and executives such as CEOs, CFOs, and presidents use it to reduce audit risk, improve accuracy, and support multi-state growth. Answer based on 342 reviews Overview ### What company size and industries is Avalara built for? Avalara is built primarily for small businesses, which make up 72% of reviewers, and is used most in retail at 16%. It also serves manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders, with notable use in computer software at 12% and wholesale at 9%, mainly for sales tax. Answer based on 355 reviews Features and Usability ### What are the key features of Avalara? Avalara includes core tax automation features like sales tax calculation, tax filing, and reporting, plus differentiators such as exemption management, nexus tracking, and address-based taxability verification. Reviewers also highlight ERP, ecommerce, and QuickBooks integrations, along with API access and automated rate updates for multi-state compliance. Answer based on 209 reviews Integrations ### Which third-party tools and platforms does Avalara integrate with? Avalara integrates with more than 20 third-party tools, including NetSuite, QuickBooks Online, QuickBooks Desktop Enterprise, Sage Intacct, Zoho Books, Chargebee, BigCommerce, and Adobe Commerce. Reviewer mentions center on accounting and billing connections, while the catalog also shows ecommerce and ERP platforms such as Dynamics 365 and SAP Business One. Answer based on 86 reviews Getting Started and Support ### How hard is Avalara to implement? Avalara takes meaningful setup effort, especially for companies with multiple systems, states, or complex tax rules. Many finance and operations teams like the onboarding help, integrations, and training materials, but others find implementation time-consuming, less intuitive than expected, and harder when support, compatibility questions, or configuration guidance fall short. Answer based on 69 reviews Getting Started and Support ### What training and onboarding options does Avalara offer? Avalara provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover broader learning sessions, documentation offers written reference material, and videos provide visual walkthroughs for self-paced review. Answer based on 9 reviews Getting Started and Support ### What customer support options does Avalara offer, and how do users rate the experience? Avalara offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. User feedback is mixed: many describe knowledgeable, courteous representatives, quick help desk responses, and useful onboarding resources, while others report slow follow-up, long phone waits, repetitive ticket handling, inconsistent account management, and limited clarity on complex issues. Answer based on 149 reviews Features and Usability ### How well does Avalara handle sales tax calculation? Avalara automates sales tax calculation well for many businesses with multistate, ecommerce, and ERP-connected workflows. Finance teams value reduced manual work, exemption handling, nexus tracking, and filing support, but setup can be complex and some companies report mapping errors, edge-case tax issues, or slow support when calculations need correction. Answer based on 209 reviews ## Who uses Avalara? Based on Capterra reviews from the past 4 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 111 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 111 reviews Finance & Accounting 46% Finance & Accounting 46% Administrative 22% Entrepreneurs/ Owners 8% IT & Software Development 5% Others 20% Top industries Based on 111 reviews Retail 42% Computer Software 17% Accounting 15% Wholesale 14% Other 12% ## Pros and Cons Intuitive and accessible platform 80% positive reviews out of 41 Most reviewers indicate the software is user-friendly, easy to implement, and requires minimal training to navigate. Persistent technical and support issues 77% negative reviews out of 61 Most reviewers find recurring bugs, unresolved integration problems, and unhelpful support hinder effective problem resolution. Katherine T ERP Administrator, 201 - 500 employees. "Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update" Comprehensive and intuitive reporting 81% positive reviews out of 26 Most reviewers find reporting straightforward, flexible, and essential for compliance, reconciliation, and monthly filings. Unreliable billing and cancellation 97% negative reviews out of 37 Most users report unexpected charges, complicated cancellations, hidden fees, and difficulty resolving billing disputes or refunds. Dodie K Owner, 2 - 10 employees. "Somehow I went from a free account, to being billed $50/year, $240/year, to suddenly $7K/year with no notice. And when I cancelled my account per there knowledge base/support article, they still charged me." Consistently disappointing experiences 100% negative reviews out of 30 Most reviewers describe negative experiences, expressing ongoing frustration, dissatisfaction, and regret over choosing the product. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Tax Calculation 3.7 (75) 81.33% of 75 reviewers that rated this feature as important or highly important With this capability, you can automate and simplify tax calculations across states. Users think it provides accurate rates and reduces manual work, but some report calculation errors, setup difficulties, and inconsistent support. Tax Compliance 3.6 (70) 84.29% of 70 reviewers that rated this feature as important or highly important Avalara offers valuable support for staying compliant with changing tax laws and timely filing. Reviewers appreciate the organized filing schedule and expert guidance, though some mention occasional inaccuracies, late filings, and lack of proactive communication. Tax Filing 3.4 (62) 87.10% of 62 reviewers that rated this feature as important or highly important The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Sales Tax Management 3.3 (40) 77.50% of 40 reviewers that rated this feature as important or highly important Calculation of consumption tax imposed on the sale of goods/services Address Validation 3.8 (32) 68.75% of 32 reviewers that rated this feature as important or highly important Verifies and confirms the accuracy of an address Reporting/Analytics 3.7 (29) 86.21% of 29 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Avalara 31 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Integrate with a third-party accounting system Track money owed to a company's creditors/suppliers Track outstanding invoices and the money owed from clients Verifies and confirms the accuracy of an address Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases A record of all activities within the system, including user access, changes made, etc. Compare and match accounting/financial records with corresponding bank statements Create, manage, and send invoices or bills to customers Track and manage adherence to policies for any service, product, process, or supplier Software specialized for corporate use Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Transmit documents to regulatory authorities over the web Identify and track situations that legally reduce financial liability Generate reports to assess the financial performance of an organization Intended to be used by online stores Centralized accounting record which tracks all financial transactions Manage and handle various international currencies Create, send, and track purchase orders and their statuses View and track pertinent metrics to find patterns and gain insights from data Calculation of consumption tax imposed on the sale of goods/services With this capability, you can automate and simplify tax calculations across states. Users think it provides accurate rates and reduces manual work, but some report calculation errors, setup difficulties, and inconsistent support. Avalara offers valuable support for staying compliant with changing tax laws and timely filing. Reviewers appreciate the organized filing schedule and expert guidance, though some mention occasional inaccuracies, late filings, and lack of proactive communication. The completion of documentation that calculates earned income and the taxes to be paid, also called a tax return Implementation of various strategies to manage tax obligations via planning and maintaining compliance Set up connections to third-party platforms to improve business processes Track movement of transactions across accounts Goods and services tax Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. Features 3.9 (354) 3.9 Based on 354 reviews ## Pricing Value for money 3.5 (310) ### Starting price Free trial not available Value for money 3.5 (310) 3.5 Based on 310 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ NetSuite](https://www.capterra.com/p/135757/NetSuite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (325) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (325) 3.4 Based on 325 reviews ## User reviews Overall rating 4.0 Based on 355 reviews Filter by rating 5(179) 4(91) 3(27) 2(15) 1(43) Mentioned topic Sorted by most recent GA Gabby A. Business Analyst Financial Services ### "Must have tool for US tax compliance operating in overseas" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 27, 2026 Pros Ability to calculate US tax without having to worry about it. It has seamless connection to Netsuite so easy to use Cons Cost can be a burden for small company and customer service can improve but I find it mainly it is related to the time difference Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2026 Hi Gabby, thanks for taking the time to share your review. We’re glad to support your tax compliance so you can stay focused on your work. We appreciate your feedback and are grateful to have you as a customer! SP Sonu P. Systems Analyst Consumer Goods ### "Reliable Tax Automation for Growing Ecommerce Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 18, 2026 Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. Pros Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. Cons The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 21, 2026 Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that Avalara has helped make tax management easier and reduced manual work for your team. We also appreciate your honest feedback around setup complexity and support response times as we continue to look for ways to improve the customer experience. Thanks again for being part of the Avalara community. Christina N. Controller Computer Software ### "Good software, terrible support." 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 May 8, 2026 Overall, Avalara is still a solid platform for tax calculation, filing automation, and nexus tracking, but the support experience and value of some add-on services have declined. Pros Has become a “default stack” tool for sales tax compliance. The nexus tracking feature is especially useful now that economic nexus thresholds vary so much by state and can change over time. Cons That said, support has noticeably declined since the company was sold. We ran into an issue where a special City of Chicago lease tax was not calculating correctly, and it took more than two months to get resolved. For tax software, that kind of delay can create real operational headaches. I’d also recommend avoiding their state registration service. The process required us to complete a long, detailed questionnaire that largely defeated the purpose of outsourcing the work in the first place. If your team already understands the registration requirements, you’ll likely save both time and money by handling registrations directly with the states yourself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 13, 2026 Hi Christina, thank you for sharing your experience with Avalara. We appreciate your feedback on support and services and understand the frustration described. Please contact customercare@avalara.com if you’re open to continuing the conversation so we can learn more. Ashley L. AR AP Lead Oil & Energy ### "Great investment for any business, big or small! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 30, 2026 I have loved everything about Avalara. The customer service is great. Their follow up when you do have an issue, to make sure the issue is resolved is amazing. Great customer service. Pros The product is user friendly. I don't think i use avalara to its full potential but it does make it very easy to navigate and the fact that they register in states for you, make life so much easier! Reporting is very seamless and their reports are great. Cons The instructions for beginners can have a learning curve. There needs to be someone that can give you a demo once you have to register in a state and what all that happens, like reconciling the transactions and such. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 7, 2026 Hi Ashley, thank you for taking the time to share your experience. We’re glad Avalara has been easy to use and helpful for your business, and we appreciate your feedback as we continue to improve the onboarding experience. Brian T. Owner Consumer Goods ### "The worst vendor and disrespectful group of individuals " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 27, 2026 By far, the worst vendor experience ever. Zero respectful communication. There's zero context to every interaction. You will have to manage every representative like it's the first time you've met. They have no place to remove your ACH credentials, huge red flag. Avoid this company completely. Pros They can file taxes correctly. For the 36-ish months we used them, they filed 32 of them correctly. One was a bug on their end that they neglected to compensate us for. Cons Customer service. When our renewal was coming up, I requested pricing and an updated contract. They ignored me. I sent a cancellation notice via the channels they required. They ignored me for over 2 months (until I started posting publicly... like this). They fraudulently withdrew funds via ACH and charged my credit card. Someone from the company contacts me after I post but every interaction fades into the ether and nobody takes responsibility for fixing the problem. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 30, 2026 Brian, thank you for taking the time to share your experience. We’re sorry for the frustration you’ve described, and this isn’t the experience we aim to provide. We’ve escalated your concerns internally and we understand our team is working with you directly to resolve. Mrugen B. Financial Accounting Accounting ### "Avalara Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 26, 2026 Pros What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. Cons What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor April 8, 2026 Hi Mrugen, thank you for taking the time to share your experience using Avalara. We’re glad it’s been a reliable solution for your team and appreciate your thoughtful feedback. AB Ananie B. Product Manager Accounting ### "Avalara keeps delivering" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 19, 2026 Smooth processing of our sales tax returns for all of our clients and a solid platform that evolves constantly to match the changes in the field Pros they cover all of our sales tax needs regardless of complexity and address any issues in a timely manner Cons no issues with the platform and they also are proactive in ensuring no friction even arises throughout the service Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PM patrick m. Sales Operations Manager Textiles ### "3.5 out of 5" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 March 19, 2026 Pros Works great, until it doesn't. When it doesn't, it is very hard to get help. Most of the time, Avalara is great! Cons You can't get help, your account executive forwards you elsewhere and you have to send multiple emails for a reply. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TL Trudy L. CEO Accounting ### "Not good software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 December 31, 2025 Not pleasant. Through out the year customer service was not good. I had some past years & current year I had to send 941's Couldn't even find them they sent me to IRS to get them!!!! So I ended up using intuits (much better software by the way!) 1099tax. But getting help was unbelievable. Pros Difficult to use. Can't file 941's online. Customer support if nil. The program doesn't offer much online other than 1099's Cons No customer support. Tried canceling my service and had a hard time finding how to go about that. Once the fee went through for another annual use they refused to refund saying it was too late. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor January 16, 2026 Hi Trudy, thank you for taking the time to share your experience using Avalara. We’re sorry to read about the challenges you’ve described, as this is not the level of service we aim to provide. If you’re open to a conversation, we’d like to learn more and see how we can help address your concerns, please reach out to our team at customercare@avalara.com. James L. Director of Finance Computer Software ### "Great product helping us to stay compliant" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 20, 2025 Overall, it has been a good product, with great customer support. They have excellent professional advisors to navigate the world of sales tax compliance, and the system is very easy to use for users of any experience level. Pros It is an easy to use tool that integrates seamlessly with other accounting systems to help manage sales tax. It gives me confidence that we are staying compliant without having to review every single transaction as they occur. It is very low cost for the amount of value that is provided. Cons The communication can be off base sometimes. There can be several false positives of sales tax nexus that you are alerted to that I haven't quite found a way to configure. Alternatives considered [TaxJar](https://www.capterra.com/p/163419/TaxJar/) Reasons for choosing Avalara Avalara had out of the box integrations with the product suite we have deployed making it the best fit for our needs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor January 5, 2026 Hi James, thanks for the thoughtful review. We’re happy to hear Avalara has brought peace of mind to your sales tax compliance process and that it’s working well with your tech stack. We appreciate your feedback and your continued partnership. 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