# Centerbase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Centerbase the right Legal Case Management solution for you? Explore 60 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/75540/Centerbase/reviews --- Centerbase 4.4 (60) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Centerbase Ease of use 4.3 Customer Service 3.8 ## Pros and Cons in Reviews jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency“ December 2, 2025 Erick L CEOFinancial Services, Self-employedUsed the software for: Less than 6 months. “The interface can feel overwhelming at first but the learning curve is steep for new users.“ December 20, 2025 SA Sayyed A Project CoordinatorInformation Technology and Services, 2 - 10 employeesUsed the software for: I used a free trial. “Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training.“ December 15, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “Reporting is also hard to navigate as we've found that sometimes we try to create reports that we need specific for our firm and it doesn't turn out the way we want to.“ September 23, 2024 jo joshua o Administrative officerLogistics and Supply Chain, 2 - 10 employeesUsed the software for: 6-12 months. “experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues.“ December 2, 2025 TW Tomasz W JDGIndividual & Family Services, Self-employedUsed the software for: I used a free trial. “Some parts of the system feel a bit clunky, and reports could be easier to build.“ June 3, 2025 Julie M Administrative AssistantConsumer Services, 11 - 50 employeesUsed the software for: Less than 6 months. “Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work.“ December 22, 2025 ML May L Business OperationsLegal Services, 11 - 50 employeesUsed the software for: 1-2 years. “We had many issues with the current update and many issues with poor response times on support.“ September 23, 2024 ## Showing most helpful reviews Showing 1-25 of 60 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL John L. Exec Manager - Business Operations Legal Services Used the software for: 1-2 years ### "Centerbase in the Cloud for Law Firms" April 12, 2019 5.0 Centerbase is a Legal Case Management cloud application that provides a Law firm with full matter management of all the details about a case, including the Parties (each with contact screens) the Court, the Filed Case Activity and MOST importantly all the Documents associated with the Matter, in one location (at the Matter). It is really easy to use and has fantastic Customize-ability. Pros Powerful legal practice management solution Can establish multiple workflows to automate a process (where tasks are sequenced and fulfilled by the system) integration with O365 (saving an email to the matter, or scheduling an appointment /saved in both) Plugin for MS WOrd and Outlook (to allow drafting of a document or an email to be saved in the matter) Capture incoming leads and turn into a Potential New Client. Cons Complex workflow processes require a knowledgeable Consultant (expert) to build. Training for an IT Admin would be helpful if provided (meaning in-depth behind the scenes configurations) More videos about how to Implement key customizable features. Review Source KM Kristi M. Firm Administrator Legal Services Used the software for: 2+ years ### "Why I've been with Centerbase for years." August 2, 2024 5.0 My overall experience with Centerbase has been great! It is a comprehensive billing and accounting software that I feel is still at the top of the market place in legal software. Pros I like that they are a both billing and accounting software. The dashboards for each client are very easy to read and valuable. Cons I wish it had a more easier way to track retainer replenishments and more automation with sending payment reminders. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase I think that Centerbase has accounting built in. Switched from [Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) Centerbase was the only SaaS program that was close to being as comprehensive as PC Law was. Review Source India C. Legal Assistant Legal Services Used the software for: 6-12 months ### "Billing and account management " June 2, 2025 3.0 Pros This software is customizable. Efficient and has individual functions/tabs making management a lot easier. Cons I do not like the billing feature it is very time consuming having to enter ID numbers each time for every entry. Review Source CB Christa B. Security mau Consumer Goods Used the software for: Less than 6 months ### "It’s a growth engine " December 27, 2025 4.0 Centerbase is the right choice for mid-sized firms (10–50+ users) that have outgrown "entry-level" cloud software and need robust reporting and custom workflows. If you are a solo practitioner or a very small firm, the complexity and cost might be overkill. Pros I’ve found it to be a powerhouse of a platform that effectively bridges the gap between simple cloud tools and complex legacy servers. However, it comes with a steep learning curve. Cons While the web interface is sleek and modern, the mobile app still feels a bit like an afterthought. It’s great for quick time entries on the go, but trying to manage a complex matter or view a detailed report from a phone is still a clunky experience. Review Source EC Emy C. Head of Operations and Marketing Law Practice Used the software for: 2+ years ### "So helpful for our boutique firm! " August 2, 2024 5.0 Centerbase has helped transform our firm over the last few years. We have become much more organized and are able to handle a higher volume of cases without having to hire a ton more staff or attorneys. Pros We were able to go from 4 separate systems into one with Centerbase. It has helped our efficiency so much having everything in one place throughout the entire lifecycle of a case. We love how customizable it is and are constantly adding new fields and features to help make us more productive. Cons Occasionally, the site seems to run a bit slow, but they appear to have addressed the issues because we haven't noticed it lately. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/) Reason for choosing Centerbase Price and ability to customize to our specific needs Switched from [Actionstep](https://www.capterra.com/p/139923/Actionstep/)[Pipeline CRM](https://www.capterra.com/p/75608/PipelineDeals/)[Brief Accounting](https://www.capterra.com/p/7395/Brief-Accounting/) We were using 4 different platforms for intake, case management, accounting, and document management. We were looking to consolidate it as much as possible. Review Source AK Amanda K. Chief Operating Officer Law Practice Used the software for: 2+ years ### "Small to mid-size law firms - this is the software for you" August 1, 2024 5.0 We have been with CB for 5 years and have seen a lot of growth over that time. New features are being added, they have longevity within their senior management team (unlike many of their competitors), and they are responsive to concerns. Our customer success manager is very proactive and does a great job anticipating our needs. Pros The user interface is incredible. Attorneys are able to utilize the system from day one. They have obviously made incredible investments in their software and making it work for law firms. Cons Centerbase has grown quickly and there were some growing pains a couple of years ago. But we aren't experiencing any of those problems now. Support is excellent. Alternatives considered [Filevine](https://www.capterra.com/p/140815/Filevine/)[PerfectLaw](https://www.capterra.com/p/34513/PerfectLaw/)[SurePoint](https://www.capterra.com/p/135156/SurePoint/)[Orion Software](https://www.capterra.com/p/77989/Sirius-e/) Reason for choosing Centerbase The sales process was transparent and honest. Our business mattered to them and we felt that. Switched from [Expert](https://www.capterra.com/p/229987/Expert/) We wanted software which was on the frontline of innovation. Our other software was stale and not growing or changing. We also needed an all-in-one solution. Review Source AB Anna B. Firm Administrator Law Practice Used the software for: 2+ years ### "Cheers to Centerbase" August 22, 2024 5.0 We have used Centebase for almost three years and we have no plans to change anytime soon. The conversion to CB was the smoothest I have experienced in my 15+ years of being an administrator. The learning curve is steep for users, which is no different than any other new software deployment. All in all, it has been a good transition. Pros I love the fact that case management and accounting are all in one program. Cons My least favorite feature is that the templates are in HTML and it takes a bit of an effort to create or revise a template. Alternatives considered [AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)[Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase In the end we chose Centerbse for the ability to customize items and create specific reports. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Lexis](https://www.capterra.com/p/196819/Lexis-Advance/) We switched because we wanted a one-stop shop Review Source JP Jannie P. Administrator Law Practice Used the software for: 2+ years ### "The Longer We Are A Client The More We Are Disappointed" July 11, 2024 3.0 I give one star reluctantly just for the years we have been with Centerbase. If you were to ask me right this moment, it would be 0 stars. We have been with Centerbase since the start of our firm in mid-2020. While the roll out team during that time was helpful, it has not continued. Since that time we have dealt with no response to issues, increasingly annoying lag times on the program, and no way to talk to an actual person when there is a five minute issue fix that shuts down you firm's legal software. Seriously, all my accounting functions and billing functions have been offline for 4 DAYS with no contact! My staff and attorneys cannot even put down our time - which as any legal office knows is the backbone of getting paid! I have spent hours on hold with the sales office with no response because that is the only place I can even stay on hold! You can only leave a voicemail with the IT department. I am beyond frustrated and am even contemplating moving our business to another company because of this. Centerbase - you can do so much better as your platform is actually very friendly to use and learn. Pros Ease of use and easy to learn. Onboarding team was helpful. Cons ABSOLUTELY NO CUSTOMER SERVICE and increasingly long lag times. Switched from [ProLaw](https://www.capterra.com/p/35611/ProLaw/) Wanted to be more web based and cost of initial start up. Review Source AA Amna A. Accountant Accounting Used the software for: 6-12 months ### "Great product " May 27, 2025 5.0 It was one of the best tools I have utilized and I highly recommend it. It definitely would tell people about it Pros It was a great product and allows me to complete my tasks in an efficient and effective manner. No issues at all Cons It occasionally lags and will cause a slight disruption in service which can be detrimental to progress Review Source TW Tomasz W. JDG Individual & Family Services Used the software for: I used a free trial ### "Powerful platform for law firms, but setup takes effort" June 3, 2025 4.0 Overall, I’m happy with it. It took some effort to get used to, but now it helps our team stay on top of everything. If you’re willing to spend time on the setup, it’s a solid choice. Pros I like that Centerbase is really made for law firms – it has everything from time tracking and billing to document management. Once it’s up and running, it definitely helps keep things organized and saves a lot of manual work. Cons The setup took a while and wasn’t the most intuitive – I needed help to get everything working right. Some parts of the system feel a bit clunky, and reports could be easier to build. Review Source GW Gail W. Project Director Legal Services Used the software for: 1-2 years ### "Centerbase before and Centerbase NOW!" September 20, 2024 4.0 I guess I have mixed emotions about Centerbase as a year ago I would have recommended a different database partner. But once I got assigned \[sensitive content hidden\] Centerbase the world has changed and we are centralizing our business around the CB solution! In addition we have the \[sensitive content hidden\] of CB as our Executive Sponsor who seems to really care! Leeettttsss GO CB! :) Pros My CSM \[sensitive content hidden\] is the biggest asset to Centerbase! \[sensitive content hidden\] is enthusiastic, talented, engaging and responsive. Cons I will be honest that over the past year CB has not been a responsive at all when it comes to service response and report development! The turnover was deplorable! Review Source JC Julie C. Office Services and Facilities Supervisor Legal Services Used the software for: 2+ years ### "Centerbase" August 2, 2024 5.0 Pros The ability to customize it to our needs. Cons When there is lag, there is no working quickly. Review Source JZ Jodi Z. Attorney Law Practice Used the software for: I used a free trial ### "Would NOT recommend." December 8, 2022 4.0 I would not recommend this company to any business. Their initial responsiveness is not indicative of the customer service that will be provided once monies are paid. Moreover, their failure to refund monies paid, after they failed to perform, is indicative of a more concerning problem with this company. Pros I was really looking forward to moving my case management system to the clouds, and using 1 system for the 3 areas of law that my practice handled. The Centerbase personnel were also very responsive during our initial discussions, and while they assisted me in becoming familiar with their product. Cons Once I remitted payment for this product, the Centerbase personnel stopped being responsive. Email inquiries from me were not responded to for weeks. An agreed-upon "go live" date came and went, without explanation until after many emails. The company blamed "recent turnover". It has been 5 months since I remitted payment to Centerbase, and there has been no activity on their part, nor has my payment been refunded, despite repeated requests. Reason for choosing Centerbase Centerbase seemed to be the best fit for my 3 areas of law. Review Source Response from Centerbase December 12, 2022 Jodi, we are so sorry. This is not the experience we want for our customers. Our teams are resolving this issue and contacting you shortly. We hope we can win back your trust in the future. Wishing you and your firm the very best. KS Kenneth S. Partner Law Practice Used the software for: 2+ years ### "Centerbase" August 19, 2019 5.0 Pros Our firm has used Centerbase for over three years. During this time period, with the assistance of Centerbase, we have become more organized and efficient in our case management while increasing our overall billable hours. We are able to customize Centerbase to manage and track the data that is most helpful to our firm. The file management feature is also a major plus. Finally, the best part about Centerbase is the team behind the project. The Centerbase team has always been there when needed to assist with technical support. Cons In previous versions, the product had problems with lag. This problem has been addressed and fixed. Review Source IK Ian K. Attorney Law Practice Used the software for: 2+ years ### "Excellent Product and Service" December 4, 2019 5.0 Our experience will Centerbase has been fantastic. The software allows for lawyers to seamlessly maintain their calendars and billing. The customer support is second to none. Pros The Centerbase software is easy to navigate and easily understood by even the most novice computer users. In addition, the customer support that is provided by Centerbase is second to none. Cons There is not any aspects of the software that our office do not enjoy. Review Source AR Anthony R. Partner/Owner Law Practice Used the software for: 1-2 years ### "Not Ready for Prime Time" February 3, 2023 3.0 Customization is difficult. Customer service is slow and often unresponsive. The back-office accounting features do not allow batching of checks. If you owe a vendor or client on several different matters, you must write individual checks for each payment. We sometimes send 20 checks to the same client on the same day because we cannot combine them. It is mystifying that this feature is missing. Pros The end-user interface is easy to navigate. Cons Back-office accounting features are weak. Review Source KA Katya A. Office Administrator Law Practice Used the software for: 1-2 years ### "Centerbase " August 22, 2019 4.0 Pros So much potential for automation! You just have to get creative. I no longer have to crunch excel sheets like crazy when I want to come up with certain lists/data. It's made many of my redundant reports obsolete. The cloud function is very convenient, as are all of the integrations it has with other products. The interface is also really clean which helps encourage my people to use it. Cons The calendaring features could use improvements, which is already apparently in the works. Review Source JM Jason M. Consultant Legal Services Used the software for: 2+ years ### "Flexible and Reliable" August 19, 2019 5.0 Pros The ability to create and customize items and sections that are unique to our business. Cons Creating workflows and some admin features are not as intuitive as I would like. However, they continue to make improvements in this area, and update the software on a regular basis. Review Source BR Bill R. Managing Partner Law Practice Used the software for: 2+ years ### "Centerbase Daily User" December 4, 2019 5.0 Pros Access to important reports and ease of time entry Cons Some report printing and data sorting can be difficult due to unique formatting. Review Source MT Melanie T. Legal Assistant Law Practice Used the software for: Less than 6 months ### "Centerbase Review" August 15, 2019 5.0 We can load more information and pull reports that will help our daily tasks. Pros It is user-friendly. You can have more that one tab open when multitasking. Cons Some of the kinks still need to be worked out. Review Source EM Erin M. CEO Legal Services Used the software for: 1-2 years ### "High potential but low on delivery" November 12, 2025 2.0 If we had it to do over again, we would not select the product. Many of the features that we purchases Centerbase for do not work in real time. We are a cotingent law firm and the software is just not capable of handling the way that we work. Pros We were drawn to Centerbase due to the potential reporting capabilities and the ability to maintain our bookkeeping and accounting functions in one place, eliminating the need for double entry. Cons So far, we have had trouble with stability. The reports often do not function, the slowness of the product is a constant issue, obtaining a conversation with support staff that can understand and address our issues has been nearly impossible. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing Centerbase Cost and features, however if we could do it over, we wold make a different selection. Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) PC Law was being phased out or we would have continued using the software Review Source Julie M. Administrative Assistant Consumer Services Used the software for: Less than 6 months ### "A Positive and Productive Experience with Centerbase" December 22, 2025 5.0 I’ve had an overall positive experience using Centerbase. The platform is intuitive and well-organized, making it easy to manage daily tasks efficiently. Its features streamline workflows, save time, and help keep everything in one place. Customer support has also been responsive and helpful whenever questions come up, which adds to the overall value of the software. Pros Centerbase has been a reliable and efficient platform for managing our daily operations. Its all-in-one approach makes billing, accounting, and case management much more streamlined, saving time and reducing manual work. The interface is intuitive, and the support team is responsive and helpful. Overall, Centerbase has been a great solution for keeping our workflows organized and running smoothly Cons Centerbase can feel overwhelming at first due to its many features, and the learning curve may take some time for new users to navigate efficiently. Review Source SA Sayyed A. Project Coordinator Information Technology and Services Used the software for: I used a free trial ### "Powerful Legal Tool with Room to Improve" December 15, 2025 4.0 Overall, Centerbase is a capable platform with reliable Client Support and robust legal workflows, best suited for teams willing to invest time in setup and training. Pros Centerbase offers strong Case Management and Document Management, solid Billing features, and good Value for Money once you’re familiar with the system. Cons The Ease of Use could be better, as the learning curve is noticeable, and Customer Support response times can occasionally feel slower than expected. Review Source jO joshua O. Administrative officer Logistics and Supply Chain Used the software for: 6-12 months ### "customer support" December 2, 2025 4.0 experience with Centerbase is mixed but generally positive, its powerful all-in-one features and high customizability, significant frustrations is with inconsistent customer support and occasional performance issues. Pros its comprehensive, all-in-one platform for legal practice management, its high degree of customization, and the resulting increase in firm efficiency Cons inconsistent and unresponsive customer support, occasional performance issues (lag), a steep learning curve during implementation, and limitations or clunkiness in the reporting and accounting features. Review Source Erick L. CEO Financial Services Used the software for: Less than 6 months ### "HIGHLY RECOMMEND CenterBase" December 20, 2025 5.0 Overall, Centerbase is a powerful solution that streamlines firm management once you get past the initial setup. It works best for teams that need an all-in-one operational platform. Pros Centerbase centralizes accounting, billing, and practice management in one platform, making daily operations more efficient Cons The interface can feel overwhelming at first but the learning curve is steep for new users. Some processes could be more intuitive. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.