# Page 3 | Fiix Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Fiix the right CMMS solution for you? Explore 628 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/74916/Fiix/reviews --- Fiix 4.5 (628) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 4th, 2026 # Page 3 - Reviews of Fiix ## Showing most helpful reviews Showing 51-75 of 628 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GC Greg C. Building Services Manager Broadcast Media Used the software for: 2+ years ### "Fiix... 4 years in." February 12, 2020 5.0 Gradually getting away from individual databases and "personal" information stores. Pros Once all users are onboard with all sections it does become a "single source of truth" for all equipment within a business. Easy import of existing databases, easy to move assets between sites and have all relevant data follow the asset. Cons 1.Limitations and complexity of the reporting module. example:- I want to create a report that lists run times, power generated, and fuel usage for our generating plant but this does not appear to be possible. 2. Some important data does not automatically populate between sections. example:- We have compound equipment made up of multiple assemblies (Think, television camera, with a teleprompter, mounted on a pan and tilt head, all on top of a robotic pedestal) if a work order is created for the pedestal (which is "part of" the complete camera) and we look at the history of the complete camera, the pedestal work order doesn't appear. 3. No multi-site project capabilities without "tricking" the system by transferring assets between sites. Reason for choosing Fiix Price and functionality. Review Source Response from Rockwell Automation March 6, 2020 Hello Greg, thanks for the review and your feedback about our CMMS. For our reporting module, we offer report training sessions that can get you more information about how to use our reporting module. If you like, you can also engage our Professional Services team to build custom reports for you. We really value your feedback and we are always looking to improve our CMMS. We would love to learn more about how we can improve our equipments and projects module so someone from our Customer Success team still connect with you shortly to discuss your feedback in further detail and find the best solutions for your pain points. Have a great day! VR Verified Reviewer Software Engineer Financial Services Used the software for: Less than 6 months ### "Manage and maintain super easily" October 11, 2021 5.0 Pros The software is great in managing the orders. There is negligible paperwork now in our current business and let me tell you how hassle-free it has made the whole process. Moreover, the optimization it provides for the maintenance-related work is a huge pro in my opinion. Cons Nothing in my mind. But will love to see more features coming in the future. Great product and idea. Review Source VR Verified Reviewer manager Food Production Used the software for: 1-2 years ### "Buyer beware, review your contract." November 9, 2023 1.0 Pros it works for what for the most part, you get what you paid for. Cons You are tied to a yearly contract and they can change terms at their convenience without proper communication. Good luck trying to get someone on the phone unless is to sell you the software, customer service is lacking. They say you can change the number of licenses but try to downsize and you have to wait a year. If you try to cancel it has to be 90 days before your renewal (it used to be 60). Reason for choosing Fiix Fiix seemed like a good option for the price. Not the case they are using negative options plans to boost their sales. they auto-renew "for your convenience" when it's not actually the case. Review Source VR Verified Reviewer Instructional Technology Specialist Information Technology and Services Used the software for: 1-2 years ### "Great for IT Asset Management and Upkeep" May 14, 2022 5.0 Pros I love the search feature. There's been several times, since we manage a large number of assets, I have able to pinpoint exactly where it is, user detail, and device specifics. Also, importing and exporting data is convenient. The mobile access is also nice to have when across campus and away from my computer. Cons I don't have many complaints about Fiix. The customer service has been top notch for me; however, some of my colleagues have reported some not so great interactions with Fiix customer service reps. Review Source Response from Rockwell Automation May 17, 2022 We appreciate you taking the time to leave us a review. We're so glad to hear you've been enjoying using Fiix in your facility and that your finding the search feature helpful. Thank you for telling us about your experience. CJZ Claudio Jr Z. Facilities and Engineering Assistant Manager Food Production Used the software for: 2+ years ### "It is a great help to us especially when it comes to equipment monitoring and maintenance." May 11, 2018 4.0 I have gained knowledge in terms of proper monitoring of an asset in which my company benefits. Innovation on the system of maintenance it is a big help for us in many terms such, inventory, repairs, life span of equipment, even certificate also monitored in the software. The big impact to us is we lessen the downtimes especially in the operations. And the equipment schedule PMS the system will remind the team for the due and classification of the particular repair to be executed. We are very pleased know a days even we have not perfectly or 100% utilized the features of the software but we appreciate the development in our operations, manpower skills and coordination. For me overall I am very lucky that I am using or my company subscribe this software. Pros My experience I like most in software is that it's very systematic and detailed especially on our assets. Maintenance rely on the system at the present even minor problem already assess by the team and encoded to the system for future use/traceability. And there are updates we received or inputs from the software for upgrades and improvement for the team. Cons Honestly not all features in the system we are using as of the moment, the team focussed only in the maintenance side on the available data in which necessary to our operation. All assets of the company were already encoded in the system and monitored thru the software. There are occasions or times that all our data lost in the system we do not know what's the reasons, maybe once a month since we used the software. But, back in our mind maybe a connection failure or maintenance service in the system because after a day all data's are available, we will experience these during a week before month end in which during our kpi's in the department. This is least like for me. Review Source Michael A. IT Manager Hospitality Used the software for: 2+ years ### "Best Engineering system" June 18, 2021 5.0 Fiix MACMMS is very reliable and easy to use in our hotel especially our engineering department. Beforem they are using Excel to record all work order until work completed and it's very hard for us to trace the work order because of this manual system. But after deploying the FIIX, our job makes easier and the response time to attend to our guests' needs is now very fast. Pros The FIIX is a very useful system not only for Engineering department but for all department in our hotel because this system has an inventory system and purchasing module. very user friendly and easy to setup. Cons I wish we could also add/change a logo to our company logo under basic plan because it's not applicable to our existing plan. Reason for choosing Fiix FIIX is the best MACMMS saas that i'd ever use. The price is not so expensive than other products but truly effective. Review Source SJ Scott J. Maintenance Lead Food & Beverages Used the software for: 2+ years ### "A Busy Career." May 24, 2023 4.0 It allows everyone to know what PM has been completed and by who. This way time and material isn't wasted by doing the same job more than once. Pros Easy to use after proper training on how to access. Cons Administrator needs more access to make changes to assets and scheduling without having to get ahold of someone to allow the changes to be made.I wish there was a alarm on the system to let everyone know that a PM is about to be overdue, instead of letting you know it's late after the fact. Review Source VR Verified Reviewer PM / Eng Asst/ Tooling/ Qulaity Automotive Used the software for: 2+ years ### "Tooling Organization and Inventory Mgmt" February 27, 2020 4.0 Got very into the system uploading hundreds of tools from scratch. Took a while to upload but easy to save and go. Pros I like the interface and category organization. I like the upload capability of photos and ease of transfer between locations as well as turn on / hold and switch off. Great way to collect data in one place. Cons Some menus and tabs look the same so can be confusing to know what document you are in or what it will effect. Each page is identical which is a blessing and a curse. There wasn't a group correct function if you forgot a step and needed to go back to each item to create new work orders. Review Source Response from Rockwell Automation March 11, 2020 Hello there, thank you for the feedback on our CMMS. We're happy to hear that you are able to grow your usage with Fiix across your organization. For our mobile app, we have recently added a lot of exciting new features that should give you the functionality you are looking for, and we would love to learn more about your use cases on the mobile application. If you had any other feedback, please reach out to our customer success team as we are always looking to improve our CMMS. DC David C. Lead Camp Ranger Facilities Services Used the software for: 1-2 years ### "Fiix review" February 24, 2020 5.0 Asset tracking was the biggest advantage to me using Fiix. Pros Fiix seems to be a great tool for asset tracking, repair and maintenance tracking. It gives you reminders for services that have a schedule. I liked the program, but,,,,,, read below in the cons! Cons I started out like wild fire when we were given Fiix to use. As a 2 man operation, I felt this would be a great tracking tool for our scout camp. Needless to say Fiix is VERY time consuming for entering in all your assets and information. At the end of the first year I pushed for a second year to try to make it work. Our administrative staff wanted every work order entered to track our jobs and repairs. That is when I realized, as a 2 man operation, I was spending more time on the computer in the office, entering work orders and information than I was actually doing on the repairs. Fiix would be a great tool for a larger company with more than 5 employees, and a must is to have one person that their job is to input work orders and keep the system updated. It just took to much time from my schedule, especially for 10 minute jobs. It took longer to input and clear the job, then to just do it. I quit using Fiix about 4 months into our second year. Lots of time lost entering in the information sadly! Fiix is a good tool, just not for our size operation. Reason for choosing Fiix The boss liked it, so we got it. Review Source Response from Rockwell Automation March 6, 2020 Hi David, thank you for your review. We're sorry to hear that Fiix is taking so much time to set up and use. It is designed to be able to make your maintenance processes more efficient, so we would love to learn more about how we can minimize administrative time for you. We do offer the ability to mass import your assets and information from a csv file and offer a mobile app that will help you enter work order information quickly. We have been doing some training for other scouts camps and will reach out to include you in these sessions to make sure you can use these two features to get the most out of your software! DS Donny S. Maintenance Manager Packaging and Containers Used the software for: 2+ years ### "Fiix" April 21, 2021 5.0 Since our facility has been using the Fiix software our maintenance program has improved greatly. We have set up KPIs to track different maintenance activities. They also have an app that works very well and is easy to use. As a maintenance manager it is important to have a solid CMMS system in place and Fiix has checked all of those boxes for our organization. Pros The Fiix software is east to navigate and use. Over the last few years we have been utilizing this software and have built our CMMS with the support of the Fiix team. They are very responsive to suggestions and continue to advance with new improvements. From an administrator stand point this platform allows us to create, move, and change our assets. As well as simply creating and changing our PM tasks and Scheduled Maintenance activities. We have also started a through put process to maximize our run time and optimize our true Pm activities. Cons The only area that I struggle with is the report generation. Although, if I ever have a need or a question the Fiix team is readily available and able to offer support in either building a specific report or walking me through the process. Reason for choosing Fiix Ease of use and functionality. The ability to easily change PMs, Scheduled Maintenance, and a Dashboard that can be customized by each user. Review Source rG ruben G. maintenance Plastics Used the software for: 2+ years ### "Best so far" September 6, 2022 5.0 Pros Its a easy software to use and it has there customer support built right into it so no need to send out a email and wait for a reply. Cons on there mobile app it tends to log you out if you don't use it in a month while not a big issue does get annoying at times when you just want to quickly update something on your phone and you have to put in all your log in information Review Source Response from Rockwell Automation September 16, 2022 Hi Ruben, we appreciate you taking the time to leave us a review. It's great to hear that you are finding our product easy to use. As for your mobile feedback, I will pass that along to our team. Thank you for telling us about your experience. NA Nanda A. IT Officer Fishery Used the software for: 6-12 months ### "Our progress with Fiix" June 2, 2023 5.0 it is still and will be the only comfortable software or application to maintain assets in our tiny company Pros Mobile application and asset tracking are the most valuable feature in Fiix, this help me track and tag any IT assets on our company. basically, tracking asset is so easy only by scanning the barcode or QRcode Cons the asset recording is pretty hard to do, I am only a free trial user so maybe that is the reason i have such struggle. importing/exporting assets list from csv or any other data based file will be great. also sometimes the barcode or QRcode did not worked properly when scanned by Fiix mobile app Review Source RW Ryan W. Manufacturing Engineering Technician Automotive Used the software for: 2+ years ### "Great quality for the price, but still room for improvement " October 24, 2019 5.0 Previously we used Microsoft outlooks calendar feature to organize our maintenance scheduling. This has greatly improved our planning capabilities. Pros Fiix is very user friendly. All the tools you need are at the touch of your fingers for a very reasonable price! Cons There is always room for improvement. Fiix should implement the ability to associate a work order with more then one asset. I would say that it would be even more beneficial to add a specific asset to a labor task. I think this functionality has been overlooked, often a work order pertains to more then one specific piece of equipment. For example; if I have a monthly filter check on my electrical cabinets I currently only have the ability to select one cabinet as an asset instead of all the specific cabinets that require work. This is something that can be worked around, however the work order is only associated with the one asset. The work history is then lost for the other cabinets. For companies that require documentation for ISO certifications/audits this can create issues depending on the work performed. It is unreasonable to have a work order for each menial task just for record keeping sake. Reason for choosing Fiix We did not consider other options. Review Source NS Nikki S. Shift Engineer Warehousing Used the software for: 2+ years ### "Good evolving software" March 6, 2020 4.0 Very positive. We have rolled this software out to our whole organization. I find the customer service team to be very helpful and when they don't have an answer for you they take the time to find out and get back to you. While I was working on purchasing this software at the start the sales team was great and knew their stuff. Also I find that your training videos are a great help and easy to follow. Pros I like the Scheduled Maintenance ease of use. It is clean and easy to set up the things that are most important in keeping an engine room running smoothly. The import export ability really saves time when adding bulk assets and exporting asset lists. Cons The enormous list of reports. I wish there was a way to pick only the ones you want to use instead of trying to find it on the list. If that were possible we would probably use it more often. Also I feel the mobile platform is not customizable enough and would be a great tool if it were. Reason for choosing Fiix ease of use. I demoed a few programs at he time and found fix to be the best of them all. I wish I could remember the others I tried but that was some years back. Also I would have to say the sales team. They knew their program and weren't just sales people. Review Source DP David P. Chief Engineer Hospitality Used the software for: 2+ years ### "Second property and still like this extra person on the job," February 24, 2020 5.0 Business problems that Fiix helps me with is scheduling, reporting and filing. Fiix is the extra person on my team and saves having to hire that body that may be sick or on vacation when you need them the most, Fiix is always there. Pros I most like the scheduling that it provides me. I have set up all of my critical tasks each month and no matter how busy or hectic a day is Fiix will remind me I have a task that needs addressing. Cons The set up, but you will have that with any software, this being the second property I have used this on what I learned on the first that I used for 4 years made this property much easier. Reason for choosing Fiix When I made my choice it was actually Maintenance Assistant software and Fiix acquired and merged with their software and is a better program. When I changed jobs and acquired this property I did not even look at any other programs, Fiix was my first choice. Review Source Response from Rockwell Automation March 11, 2020 Hi David, thank you for the review. We know how busy your team can be, so we are happy to hear that Fiix is helping you track your maintenance activities and save you time. If you need help with setting up the system, do let us know and we can send over some materials or connect you with our Professional Services team who can help simplify the process. TC Tracy C. Program Coordinator Facilities Services Used the software for: 1-2 years ### "Great for Realtor and Building Managers ALike" May 31, 2022 5.0 Pros Fiix has an ease of use whereas, in the past, I have found other software of this type clunky and not at all intuitive. I didn't need to sit through a lengthy training to use it. My manager gave me a walkthrough, and from there, it was pretty straightforward--you could be up and running with it in an afternoon. Cons There seems like a lot more could be done with the software than the company I worked for ever used it for. Some reports were still generated in Word and Excel, where it seemed as if it would have been more seamless to use Fiix for all of the needed reports. Review Source Response from Rockwell Automation June 7, 2022 Hi Tracy, we appreciate you taking the time to leave us a review. We're glad to hear you have found our software intuitive and easy to use. Thank you for telling us about your experience. TS Tarjei S. Drilling Project Manager Oil & Energy Used the software for: 6-12 months ### "Folders under "Files"" September 22, 2020 3.0 Not very experienced yet, but using it on a daily basis, as it is mandatory and required by my employer. Pros I am not experienced with similar software from earlier, but have some very limited proarc and SAP experince. Otherwise i have used Sharepoint for years. Cons I miss the feature to make folders under "files". On larger projects we need to separate different documents, reports, pictures etc. etc in different folders so it is easy to find the correct ducument later when we make the final documentation package to client. I am used to make such folders, with headings that make it easy to find what you are looking for later. As i experience today with Fiix, everything is dropped in the "big black box". On larger projects we can easily have hundreds of different documents, reports, pictures etc. dropped off here. To find the correct we have to read, and open one by one...... To preliminary solve this issue i always have my own parallel projects file in Sharepoint where i can separate documents in folders. It should be easy to make it possible to create folders with headings under the Files menu. Review Source Response from Rockwell Automation October 1, 2020 Hi Tarjei, Welcome to Fiix! Thank you for the feedback about our file management system. We have great news. We're currently working on improving the way Fiix manages files and will submit a feature request on your behalf about including folders under files. If you are looking for some extra training on Fiix, we do offer free basic training courses. Please contact your Customer Success Manager for these sessions! BR Brian R. Electrician Automotive Used the software for: 2+ years ### "Underutilized in Our facility" November 9, 2020 5.0 For the most part I like it, and can see the benefits for our application, but it's not being used as fully as it could be which frustrates technicians on the floor. Not a fault of the software at all. It is like having the best tools at your disposal and using rudimentary techniques to apply them. Pros As an Electrician and daily user I like the ability to scan a barcode and pull up data on a machine or submit a work request. Also the service histroty provided it's filled out accurately. Training was poor at best but that's internal to us. I understand that this is a far more robust program with many features we do not use within our facilities which is frustrating at times. Cons Currently online PM reports with radio buttons. This feature seems slow, and when working on the floor with dirty hands electronics tend not to cooperate. This is less a FIIX issue and more of an internal issue. Review Source Response from Rockwell Automation November 30, 2020 Hi Brian, we're happy that you find FIix easy to use, especially when it comes to getting the information you need to get your job done. We are sorry to hear that you did not find your training complete. Have you taken a look at our free on-demand training sessions? They could help solve some of the adoption gaps you are experienced! CG Cornelius G. Safety Manager Environmental Services Used the software for: 1-2 years ### "C. Gause - Fiix Review" November 2, 2022 5.0 Overall, very good Pros Work Order creation, managing assigned tasks, and the ability to pull historical data Cons Not having access to all the features to fully utilize the software Review Source Brian B. System Administrator III Logistics and Supply Chain Used the software for: 2+ years ### "Easy and effective" February 11, 2020 4.0 It's been great. I would recommend this software to any maintenance team looking to increase productivity. Pros It was very easy to setup. The ability to create and upload CSV files to get things going made setup a breeze. I love that we have the app anywhere we need it for all types of users (Android, iOS, Web) Cons I don't think I have any complaints. The support team is always super helpful. The app just works like it should. Review Source Response from Rockwell Automation March 11, 2020 Hi Brian, thank you for taking the time to leave a review for Fiix! We're happy to hear that you find our CMMS easy to get up and running, and are successful on the system. If you ever have any recommendations for improvement, please reach out to the customer success team as we are always looking to improve our customers' experience of our CMMS! BT Barry T. Facility Manager Non-Profit Organization Management Used the software for: 2+ years ### "Great Maintenance Program " March 5, 2020 5.0 Pros On top of all the building maintenance that gets tracked, it helps with our fleet of vehicles. It allows me to track all of the vehicle repairs with a complete history of parts and costs, and all the information is at your fingertips. Fiix will also let you run reports that will sum all the information on one report. There are many options that I don't use but as time goes on I know they're there if needed. Cons I have no real complaints at this time, It seems that the developers are always trying to improve the software and as long as the price doesn't keep going up, I'll stay happy. Reason for choosing Fiix I investigated a similar program and was given an hour demonstration, but when I asked if I could have a one or two week trial to see if it would fit my needs, I was told they couldn't set it up that way. The only way was to pay a year's subscription. FIIX set me up on a limited account for a few weeks free of charge so I had enough time to see what the program was all about, I haven't looked back. Review Source WW Wayne W. Heavy Equip Mechanic Utilities Used the software for: 1-2 years ### "Our Fiix Implementation Has Been Excellent" September 16, 2020 5.0 I tested several web-based MMS applications before I decided to buy and implement Fiix. The great thing about Fiix software is it allowed us to easily create and track Work Orders, defined all Scheduled Maintenance for all equipment in the Power Plant and Schedule it within the Maintenance Management System. This is gives us the ability to have all maintenance tasks scheduled automatically according to manufacturer recommendations and automatically generates work orders to complete the maintenance tasks as they occur. Moreover, we can track and prioritize all maintenance tasks and provide status to all personnel and supervisors, as well as generate comprehensive reports on what needs to be done and what has been done. My next steps are to integrate the Parts Inventory Control, Parts and Supply Management and Cost features so we can maintain our Inventory, track and order parts easily, as well as associate all required parts for each maintenance task. The big thing will be that this will enable us to track Maintenance Costs per asset and per system. This is huge for our regulatory reporting requirements. Pros Maintenance Management features were easy to setup and customize for our situation. This allows us to easily track and maintain our Scheduled Maintenance and Emergency Maintenance. Cons There is nothing I dislike about this software, really. Reason for choosing Fiix Ease of use, more easily configured Maintenance Management, easily customized, cost Review Source LW Lawani W. Maintenance Oil & Energy Used the software for: 2+ years ### "Fiix CMMS Overview" May 24, 2023 4.0 the data are used to for pareto analysis which improves equipment reliability Pros Interactive and flexible dashboard its easy to understand and use for analytics Cons Basic plan needs an upgrade, we need more features to make client get attracted to it for a start most client want to try the basic and upgrade later Reason for choosing Fiix Easy to use and am use to it Review Source BP Bryan P. Maintenance Manager Design Used the software for: 2+ years ### "The Fiix advantage" November 10, 2020 5.0 I have worked with four other CMMS systems throughout my career and Fiix has been by far the easiest to set-up and use which keeps the equipment running with less than 10% reactive maintenance. The reports are fantastic so that I can look at pretty much any aspect or metric at a moments notice. Pros User interface is straight forward and simple to use making it easy for the whole team. Being able to create, schedule, implement, and track are very important to any maintenance team. The look-up feature for equipment or supplies and links them to a vendor is a valuable feature. Scheduling is a breeze and having the ability to easily create, modify any task is simple. Cons I would love to be able to delete tooling or equipment that is retired easily without having to go through hoops to delete because it is tied to other scheduled maintenance. A 24 hour time clock would a valuable function but, I have yet to see that happen there have been several times that have occurred where AM/PM were switch causing confusion. Reason for choosing Fiix Due to interface capabilities with NetSuite, pricing, and functionality. Review Source Virginia Sareth N. Logistic lead Research Used the software for: 1-2 years ### "Gran herramienta para gestión de inventario " January 19, 2023 4.0 Lo utilizamos en la empresa como sustituto de excel, se ha implementado el módulo de logística con la intención de tener mejor seguimiento del material, de las ordenes de compra, consumo y previsión Pros Este software se puede utilizar para diferentes cosas, entre ellas la gestión de inventario, logística, órdenes de compra. Además te permite tener estadísticas de los movimientos y transacciones que vais realizando en la empresa Cons No tendría nada negativo que agregar, me parece una gran herramienta Review Source Talk to a Capterra advisor for free and get results within 15 minutes.